HP Server Updates Catalog for System Center Configuration Manager 2007 User Guide

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1 HP Server Updates Catalog for System Center Configuration Manager 2007 User Guide HP Part Number: Part Number Published: May 2011 (Second Edition)

2 Notices Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Part Number May 2011 (Second Edition) Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation. Intended audience This document is for the person trained in network software administration and who understands concepts like TCP/IP, NTP, NFS, DNS, directory services (such as Active Directory and LDAP), and asynchronous serial communications.

3 Contents 1 Overview...4 About this guide...4 Introduction...4 Related documents Installation...6 Current installation of SMS 2003 Inventory Tool for HP ProLiant and Integrity Update Configuring with System Center Updates Publisher and Windows Software Update Service...7 SCCM Configuration...7 HP Catalog with System Center Updates Publishing Tool settings...7 Updating WSUS certificate to trusted certificate repository...14 Importing the HP Servers Update Catalog...17 Publishing updates from SCUP to WSUS...22 Setting up certificates on each Managed Server Using System Center Configuration Manager with HP Catalog...31 Configuration Manager overview...31 Configuration Manager requirements...31 Supported updates and dependencies...31 Supported firmware update...32 Managing HP Server Updates with Configuration Manager...32 Deploying HP Updates...34 Creating an HP Server Collection...48 Updating SCCM reports for HP servers Technical support...53 Technical support and update service for HP Insight Control for Microsoft System Center...53 Free support for HP Server Updates Catalog for System Center Configuration Manager Support for other ProLiant integrations with Microsoft System Center products...54 HP contact information...54 Acronyms and abbreviations...55 Index...56 Contents 3

4 1 Overview About this guide Introduction This guide enables HP customers to use Microsoft System Center Configuration Manager 2007 (SCCM) for update management and distribution of HP ProLiant server system software, firmware, and PSP. This guide is designed to be used as a set of instructions for managing HP ProLiant updates with SCCM. HP has developed an Updates Catalog cabinet file (ProLiant.cab) that contains an XML file that conforms to the Microsoft update format to describe updates available from HP. This cabinet file enables Configuration Manager to understand and interpret the update status for ProLiant servers. Customers can monitor their ProLiant server update status and authorize and deploy software updates to servers. Deployment of PSPs is comprehensive. Customers receive the benefit of deploying PSPs, which are tested together to ensure a smooth installation. For those customers new to Microsoft System Management Server or System Center Configuration Manager 2007, HP recommends reviewing with the terminology and operations of SCCM before performing the procedures in this guide. All that is required to manage and deploy HP ProLiant SmartStart components and ProLiant Support Packs is a standard Microsoft System Center Configuration Manager 2007, Windows Server Update Services (WSUS) and System Center Updates Publisher (SCUP) installation. SCCM, WSUS, and SCUP must be installed and verified before managing HP updates. Refer to the Microsoft documentation for detailed SCCM, WSUS, and SCUP setup information. HP Server Updates Catalog should be used for monitoring and deploying software and firmware upgrades, as well as fresh and upgrade installations of the ProLiant Support Pack. Fresh installations for individual software and firmware are not supported due to the complexity of inter-component dependency. Deployment of PSP is recommended for newly-configured ProLiant servers to ensure all relevant software is installed. The following configurations are the minimum required versions to support the HP Server Updates Catalog. Updated versions of these components are also supported. System Center Configuration Manager 2007 System Center Update Publisher version 3.0 Windows Server Update Services 3.0 For more information, see the HP Server Integrations with Microsoft System Center Products Support Matrix. NOTE: This guide assumes the administrator has properly setup the connection between the local Windows Server Update Service Server and the Internet including any proxy server configuration to enable downloads from the HP FTP site to the System Center Updates Publisher Tool. Related documents For more information on topics discussed in this guide, see the following resources: Microsoft System Center Configuration Manager 2007 website ( systemcenter/en/us/configuration-manager.aspx) HP ProLiant Support Pack website ( 4 Overview

5 HP SmartStart components website ( Enterprise Management Integration Solutions website ( microsoft) Related documents 5

6 2 Installation Current installation of SMS 2003 Inventory Tool for HP ProLiant and Integrity Update Microsoft System Center Configuration Manager 2007 utilizes the WSUS infrastructure for delivering software updates to managed devices. Though some of the user experience is similar to SMS 2003, the architecture is different and utilizes a custom HP-provided scan tool along with standard packages and advertisements. The new SCCM infrastructure does not support the SMS 2003 Inventory Tool for HP ProLiant and Integrity Update (ITHU). NOTE: If you are upgrading from SMS 2003 to SCCM, the ITHU-provided updates are migrated to SCCM. For more information, see the Planning the SMS 2003 Software Updates Upgrade section of the SCCM Administrator User Guide. 6 Installation

7 3 Configuring with System Center Updates Publisher and Windows Software Update Service SCCM Configuration To perform software updates with HP Server Catalog: 1. Configure Configuration Manager 2007 (SCCM) with Windows Server Update Service (WSUS) and Update Publisher (SCUP). 2. Using SCUP, download the HP server catalog from the HP website ( and publish to WSUS. 3. Using SCCM, synchronize the catalog data with WSUS. 4. Use the Deploy Software Update Wizard (DSUW) on SCCM to create an installation package and deploy to client servers. The following diagram shows each module relationship. HP Catalog with System Center Updates Publishing Tool settings Using the System Center Updates Publishing Tool (SCUP), the HP catalog can be imported into the SCCM server. The SCCM server can deploy software from the imported catalog to client servers. SCUP works with the Windows Software Update Service (WSUS) and SCCM. It is a separate installation by the administrator. HP has been working with Microsoft to develop its Updates Catalog, and has registered the catalog to the Microsoft External Catalogs list. HP Server Update catalog is available at ftp://ftp.hp.com/pub/softlib/software10/col25555/sy /proliant.cab. Manual download of the catalog is not necessary if the SCUP server is connected to the Internet. To configure the HP server catalog download settings from the HP website ( 1. Start the System Center Updates Publisher Tool. 2. From the Action Panel, select Settings. In the Import List tab, you can select Automatically check for updates to my catalogs on startup. SCCM Configuration 7

8 3. In the Update Server tab, select Enable publishing to an update server. Select the appropriate option to connect to either a local or remote server. To create a signing certificate, click Create>Apply>OK. 8 Configuring with System Center Updates Publisher and Windows Software Update Service

9 4. Select the Import List tab, and then click Find. When the list is updated, select the Hewlett-Packard Server Updates Catalog from the External Catalog list, and then click Add. HP Catalog with System Center Updates Publishing Tool settings 9

10 5. Click OK. The confirmation pop-up window appears. 10 Configuring with System Center Updates Publisher and Windows Software Update Service

11 6. To verify the FTP path, from Import List tab, select the Catalog Publisher, and then click Edit. The Edit Catalog window appears. HP Catalog with System Center Updates Publishing Tool settings 11

12 7. From the Windows desktop, click Start>Run, and then type MMC to start an MMC Console. 8. Select File,>Add/Remove Snap-In, and then click Add. 9. Highlight Certificates, and click Add. 10. Select Computer Account, and then click Next. 11. Select Local Computer>Finish. On the next screen, click OK. 12 Configuring with System Center Updates Publisher and Windows Software Update Service

13 12. Expand the WSUS>Certificates folder. 13. Highlight the WSUS Publishers self-signed certificate. Right-click, and then select Copy. HP Catalog with System Center Updates Publishing Tool settings 13

14 14. Open the Trusted Root Certification Authorities>Certificates folder. In the middle panel, right-click, and then select Paste. 15. Repeat previous instructions to paste the self-signed certificate into the Trusted Publishers>Certificates Folder and Third-Party Root Certification Authorities>Certificates folder. 16. Close the MMC console. Updating WSUS certificate to trusted certificate repository To copy the self-signed WSUS certificate to a trusted certificate repository: 1. From the Windows desktop, click Start>Run, and then type MMC to start an MMC Console. 2. Select File>Add/Remove Snap-In, and then click Add. 3. Highlight Certificates, and then click Add. 4. Select Computer account, and then click Next. 14 Configuring with System Center Updates Publisher and Windows Software Update Service

15 5. Select Local Computer>Finish. On the next screen, click OK. 6. Expand the WSUS>Certificates folder. 7. Highlight the WSUS Publishers self-signed certificate. Right-click the certificate, and then select Copy. Updating WSUS certificate to trusted certificate repository 15

16 8. Open the Trusted Root Certification Authorities>Certificates folder. In the middle panel, right-click, and then select Paste. 16 Configuring with System Center Updates Publisher and Windows Software Update Service

17 9. Repeat the previous instructions to paste the self-signed certificate into the Trusted Publishers>Certificates folder and Third-Party Root Certification Authorities>Certificates folder. 10. Close the MMC console. Importing the HP Servers Update Catalog 1. Open the System Center Updates Publisher console. 2. Select Action from the menu bar, and then click Import Update(s). Importing the HP Servers Update Catalog 17

18 3. Select Bulk Catalog Import, and then click Next. 4. Verify the FTP path is ftp://ftp.hp.com/pub/softlib/software10/col25555/sy /proliant.cab, and then click Next. 18 Configuring with System Center Updates Publisher and Windows Software Update Service

19 5. If prompted, select AlwaysAccept the Hewlett Packard Certificate. Wait until the HP Servers Update catalog is imported. A progress bar appears. Importing the HP Servers Update Catalog 19

20 6. Verify that the imports are successful. Click Close. 20 Configuring with System Center Updates Publisher and Windows Software Update Service

21 7. To review the ProLiant Firmware, ProLiant Software, and ProLiant Support Pack folder entries, from The System Center Updates Publisher, expand Hewlett-Packard ProLiant Servers, and then select each of the folders. For further details, see the Supported updates and dependencies ( Supported updates and dependencies (page 31)) section. Importing the HP Servers Update Catalog 21

22 Publishing updates from SCUP to WSUS Selected entries in the HP Server Updates Catalog must be published to WSUS and be synchronized with SCCM to scan ProLiant Servers against the latest ProLiant firmware, software, and ProLiant Support Packs. The following steps apply to all three folders: ProLiant Firmware, ProLiant Software, and ProLiant Support Pack: NOTE: The HP Server Updates Catalog contains hundreds of updates from HP and may take over eight hours to download and publish if every update is selected to publish to WSUS server. The administrator must review and publish only the updates that are relevant to their environment from the System Center Updates Publisher. To publish updates: 1. Within each folder, select the updates to be published. Highlight the updates, and then right-click Set Publish Flag. The flags must be green. You can select multiple updates to publish from this screen. 22 Configuring with System Center Updates Publisher and Windows Software Update Service

23 2. From the SCUP action panel, select Publish Update(s), and then click Next. If prompted, select Always Accept the Hewlett Packard Certificate. Publishing updates from SCUP to WSUS 23

24 3. Wait until the updates have been downloaded and published to the WSUS Server. Click Close. 24 Configuring with System Center Updates Publisher and Windows Software Update Service

25 4. Close the SCUP console. To synchronize the published software data with the SCCM server: 1. Open the Configuration Manager Console. 2. Go to Computer Management>Software Updates>Update Repository. 3. Right-click Update Repository node, and select Run Synchronization. 4. Check the WSUS_SYNC_MANAGER status at System Status>Site Status>(Site Name)>Component Status, and confirm the synchronization completion. 5. Go to Site Management><site name>>site Settings>Component Configuration. 6. Right-click Software Update Point Component, and select Properties. 7. Select the Classifications tab and select the Updates check box. Click Apply. Publishing updates from SCUP to WSUS 25

26 8. Select the Products tab. Ensure the following checkboxes are selected: Local Publisher Locally published packages Hewlett-Packard ProLiant Servers Click Apply, and then click OK. 26 Configuring with System Center Updates Publisher and Windows Software Update Service

27 9. Expand Site Database>Computer Management>Software Updates, and then right-click Update Repository, and select Run Synchronization. Select Yes to Run Update Synchronization. Publishing updates from SCUP to WSUS 27

28 10. Wait for the synchronization to complete. Refresh the console. The newly published updates appear. 11. You can check the status of the synchronization by performing the following: a. Select System Status>Site Status><site name>>component Status. b. Open the folder, and then highlight SMS_WSUS_SYNC_MANAGER. c. Right-click Show Messages, and select All. The synchronization might take a few minutes. When completed, you can view the new entries within the Updates Repository: Computer Management>Software Updates>Update Repository>Updates>Hewlett Packard ProLiant Servers. Setting up certificates on each Managed Server 1. Open the MMC Console, and export the WSUS certificate to the local Directory. 28 Configuring with System Center Updates Publisher and Windows Software Update Service

29 2. Log in to the managed server, and then start an MMC. 3. Copy the Certificate to each managed server to a desired location. For example, copy the certificate to SCCM setup. 4. On each managed node, import the certificate exported in the previous figure into three locations highlighted in the following figure. Setting up certificates on each Managed Server 29

30 30 Configuring with System Center Updates Publisher and Windows Software Update Service

31 4 Using System Center Configuration Manager with HP Catalog Configuration Manager overview The Updates Catalog for Configuration Manager must be used for monitoring and deploying software and firmware upgrades, and upgrade and fresh installations of the ProLiant Support Pack. Installations for individual software and firmware are not supported due to the complexity of inter-component dependency. HP recommends the deployment of the PSP for newly configured ProLiant servers to ensure that the relevant software is installed. The HP Server Updates Catalog is located at ftp://ftp.hp.com/pub/softlib/software10/col25555/sy /proliant.cab Configuration Manager requirements For HP ProLiant servers to be managed by Configuration Manager, proper installation and configuration of either the HP Insight Management Agent or the HP Insight Management WBEM Providers is required. The HP Insight Management Agent and the HP Insight Management WBEM Providers are required only for Catalog firmware upgrades and are critical software for managing HP ProLiant servers. The HP ProLiant Firmware Inventory Agent is needed for managing firmware updates in ProLiant servers with PSP 8.0 and older. For more details about the ProLiant Firmware Inventory Agent, see the HP ProLiant Firmware Inventory Agent section. NOTE: The HP ProLiant Firmware Inventory Agent detects HP Firmware versioning during the Configuration Manager scan cycle and is not the HP Inventory Tool which collects specific HP ProLiant Server hardware attributes. For more information on the HP Inventory Tool, see the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 User Guide. Supported updates and dependencies HP recommends the deployment of the entire ProLiant Support Pack to leverage intercomponent dependencies built in to the Support Pack installer and validation taken place by HP. The Updates Catalog conforms to the Microsoft update format and enables IT administrators to manage and deploy updates from HP to their ProLiant servers. The catalog contains the following: Latest three versions of the Windows Server 2003 x86 ProLiant Support Packs Latest three versions of the Windows Server 2003 x64 ProLiant Support Packs Latest version of the Windows Server 2003 x86 software updates Latest version of the Windows Server 2003 x64 software updates Latest version of the Windows Server 2003 x86 firmware updates Latest version of the Windows Server 2003 x64 firmware updates Latest three versions of the Windows Server 2008 x86 ProLiant Support Packs Latest three versions of the Windows Server 2008 x64 ProLiant Support Packs Latest version of the Windows Server 2008 x86 software updates Latest version of the Windows Server 2008 x64 software updates Latest version of the Windows Server 2008 x86 firmware updates Configuration Manager overview 31

32 Latest version of the Windows Server 2008 x64 firmware updates Latest three versions of the Windows Server 2008 R2 x64 ProLiant Support Packs (starting from PSP 8.3) Latest version of the Windows Server 2008 R2 x64 software updates Latest version of the Windows Server 2008 R2 x64 firmware updates The Updates Catalog is updated with each release of the ProLiant Support Pack and contains only component updates from HP released after January 1, A small number of HP updates are removed and not available in the Updates Catalog due to issues found in testing with Configuration Manager Update deployment environment. When components issues are resolved, the component is added to the next release of the ProLiant Support Pack. For the initial list of unsupported updates, see the latest Release Notes. Supported firmware update The Updates Catalog contains a subset of firmware updates available from HP due to the limitation of deploying firmware updates in the Configuration Manager environment. The appropriate software must be installed for Configuration Manager to manage firmware updates for HP ProLiant servers. For more details about the ProLiant Firmware Inventory Agent, see the HP ProLiant Firmware Inventory Agent section. The following type of firmware updates are supported in the Configuration Manager environment: Firmware Category System with PSP 8.0 or earlier, with Firmware Inventory Agent System with PSP 8.0, with Insight Management WBEM Providers 2.1 System with PSP 8.1 or newer, with Insight Management Agent 8.1 or newer System with PSP 8.1 or newer, with Insight Management WBEM Providers 2.2 or newer System Yes Yes Yes Yes Integrated Lights-Out Yes No Yes Yes Smart Array Controller Yes No Yes Yes Network Controller No No No No SCSI Hard Disk No No No No SAS Hard Disk No No No Yes SATA Hard Disk No No No No Managing HP Server Updates with Configuration Manager Configuration Manager scans ProLiant Servers from the updates published to the Updates Repository. Each entry in the Updates Repository includes the applicability rules to allow Configuration Manger to successfully complete the scan for the particular update. 32 Using System Center Configuration Manager with HP Catalog

33 The steps in the Importing and Publishing HP Updates detail the procedures to change the entries in the three Update Repository folders (ProLiant Firmware, ProLiant Software, and ProLiant Support Pack) with the newer component versions. The synchronization does not remove the older components. Publishing the latest updates periodically from the HP Catalog enables Configuration Manger to retrieve the newer updates while the retaining the older Smart Components and PSPs to continue to use these older versions to update the ProLiant servers. The number of entries within these folders is managed by the administrator and not by the HP Catalog applicability rules. Managing HP Server Updates with Configuration Manager 33

34 When an older PSP and Software update are required and are missing from the Updates Repository folder, the administrator can separately download the updates from the HP website and deploy them through the SCCM Software Distribution feature. The procedures are detailed in the HP ProLiant Server Updates through System Center Configuration Manager 2007 Software Distribution White Paper. Deploying HP Updates HP updates delivered through the Updates Catalog conform to the Microsoft update format and are deployed using the standard Configuration Manager Deploy Software Updates Wizard. Follow and complete the wizard to configure update deployment. NOTE: Configuration Manager does not allow the PSPs or Smart Components to be modified (to pre-configure) in advance when using the Configuration Manager Software Updates. 1. Open the Computer Management>Software Updates>Update Repository>Updates>Hewlett-Packard ProLiant Servers>ProLiant Support Pack folder. 2. Highlight the update that you want to deploy, and then right-click and select Deploy Software Updates. 3. Enter a name for the update, and then click Next. 34 Using System Center Configuration Manager with HP Catalog

35 4. Select the Create a new deployment definition option, and then click Next. If you have previously saved a template, then you can use that existing template. Deploying HP Updates 35

36 5. Select the collection for the software update deployment by using the Browse button. Click Next. 36 Using System Center Configuration Manager with HP Catalog

37 6. Specify whether to enable or suppress notification on your clients, and then specify the configured duration. Click Next. Deploying HP Updates 37

38 7. Click Next. 38 Using System Center Configuration Manager with HP Catalog

39 8. You have the option to save the deployment properties as a template. Click Next. Deploying HP Updates 39

40 9. Create a share on the SCCM server to place the HP Updates to deploy. For example, the folder HP-PSP as shown below. Create a new deployment package and add the share at the Package source field. Click Next. 40 Using System Center Configuration Manager with HP Catalog

41 10. Select a distribution point. Click Next. Deploying HP Updates 41

42 11. Click Next. 42 Using System Center Configuration Manager with HP Catalog

43 12. Select the language for the software update files. By default, English is the language. Click Next. Deploying HP Updates 43

44 13. Set the deployment schedule. Click Next. 44 Using System Center Configuration Manager with HP Catalog

45 14. Review the summary, and then click Next. Deploying HP Updates 45

46 46 Using System Center Configuration Manager with HP Catalog

47 15. The Update Package is complete. You can track the status of the Package through the Package Status by searching for the deployment package name. Deploying HP Updates 47

48 Creating an HP Server Collection Similar to Microsoft SMS 2003, a system administrator can use collections to logically group systems managed by SCCM. Collections represent a computer or a group of computers to which actions can be targeted. Collections can be static, containing specified named computers, or they can be dynamic, basing the members of the collection on a query of properties for those computers. Using a dynamic collection, an administrator can create an HP Server Collection to group and identify all managed HP servers in the environment. To create an HP Server collection to target servers for updates, perform the following steps. The example queries can be added to any existing collection to identify HP servers. 1. Open the Configuration Manager Administrator console. 2. Expand Site Database>Computer Management, right-click Collections, and then select New Collection. The New Collection wizard appears. 3. Enter HP Server or an appropriate name in the Name field. This is the name of the collection. Click Next. 4. Click the Query toolbar button. NOTE: Do not save your query until all steps are completed, or you might be required to create a new query. 5. Enter an appropriate name for the query to be created in the Name field, such as HP/Compaq servers. 48 Using System Center Configuration Manager with HP Catalog

49 In the Resource class box, select System Resource. Click the Edit Query Statement button. 6. Select the Criteria tab, and then click the New toolbar button. 7. On the General tab, click the Select button. 8. Enter the options as shown in the following figure, and click OK. 9. Enter the remaining Criterion Properties as shown in the following figure, and click OK. 10. Repeat steps 6 through 9 using the following input: In step 9 enter compaq in the Value field. Creating an HP Server Collection 49

50 11. Repeat steps 6 through 9 using the following input: In step 9 enter hewlett-packard in the Value field. 12. Repeat steps 6 through 9 using the following inputs: a. In step 8, select system for the Attribute class and System Role for the Attribute. b. In step 9, enter server in the Value field. 13. You now have three criteria statements. Select the first two criteria statements (first three lines), and then click the parenthesis toolbar button to join the two query statements. 14. With the statements still selected, click the and/or toolbar button to change the query to an "or" statement. 15. Confirm that your queries look the same as the Criteria shown in the following figure. 16. To continue the New Collection Wizard, click OK, OK. 17. Modify the collection update schedule as needed. 18. To complete the wizard, click Next, Next, and Finish. 19. If you want to add additional filters to your collections, the following query statements can be added to the query criteria to further identify server type and models of the HP servers: Computer System.Model lowercase is like "%proliant%" for filtering ProLiant servers Computer System.Model lowercase is like "%bl%" for filtering ProLiant BL servers Computer System.Model lowercase is like "%ml%" for filtering ProLiant ML servers 50 Using System Center Configuration Manager with HP Catalog

51 Computer System.Model lowercase is like "%dl%" for filtering ProLiant DL servers System Resource.Operating System Name and Version is like "%Server 5.0%" for filtering Windows 2000 servers System Resource.Operating System Name and Version is like "%Server 5.2%" and Computer System.System Type is like "%x86%" for filtering x86 Windows 2003 servers System Resource.Operating System Name and Version is like "%Server 5.2%" and Computer System.System Type is like "%x64%" for filtering x64 Windows 2003 servers System Resource.Operating System Name and Version is like "%Server 6.0%" and Computer System.System Type is like "%x86%" for filtering x86 Windows 2008 servers System Resource.Operating System Name and Version is like "%Server 6.0%" and Computer System.System Type is like "%x64%" for filtering x64 Windows 2008 servers System Resource.Operating System Name and Version is like "%Server 6.1%" and Computer System.System Type is like "%x64%" for filtering Windows 2008 R2 servers and it is supported on SCCM SP2 environment Updating SCCM reports for HP servers SCCM contains a Reports feature that enables administrators to generate reports according to their needs. The feature uses SQL statements to query information stored in the SCCM database. Due to the complexity of the SQL statements, reports should only be modified by an administrator familiar with SQL query statements. An administrator can use the Manufacturer0 field in the v_gs_computer_system view to help identify HP computers in their environment. To create a report that displays a list of all HP servers: 1. Open the Configuration Manager Console. 2. Expand Site Database>Computer Management>Reporting. 3. Right-click Reports, and then select New>Report. 4. Enter a name for the report, for example, All HP Servers. 5. Select an existing report category to enter a new one, for example, SMS Site - Client Information. 6. Click Edit SQL Statement 7. Select the existing text in the SQL statement window, and then delete it. 8. Enter the following SQL query in the SQL statement window. select Name0, Domain0, ResourceID, Model0 from v_gs_computer_system where ((Manufacturer0 like '%HP%' or Manufacturer0 like '%Compaq%' or Manufacturer0 like '%Hewlett-Packard%') and (Model0 like '%ProLiant%')) Click OK. Updating SCCM reports for HP servers 51

52 9. Click Next, Next. 10. For the Link Type, select Link to Computer Details. 11. Click Next and then Finish. Your report now appears in the list of reports. To locate your report, type All HP in the Look for box at the top of the Reports page, and click Find Now. Your new report must be visible in the list. To run the report, right-click on the report, and then select Run. Your HP computers is listed in the report. To open the computer details report for that server, click the shortcut button in the first column. 52 Using System Center Configuration Manager with HP Catalog

53 5 Technical support Technical support and update service for HP Insight Control for Microsoft System Center HP offers a number of software support services, many of which are provided to our customers at no additional charge. Insight Control products include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP. With this service, Insight Control customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the HP Insight Software Services website ( services/insight). To register for Software Technical Support and Update Service, redeem your license certificate/key online. Once registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical support. To use your SAID, go to the IT Resource Center website ( You can access the SUM to view your contract online and electronic delivery for product updates. Warranty HP replaces defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all HP Insight Control and HP Systems Insight Manager products. Join the discussion ( categoryid=1235) The HP Support Forum is a community-based, user-supported tool for HP customers to participate in discussions amongst the customer community about HP products. For discussions related to Insight Software, see the "Management Software and System Tools" area. Software and Drivers download pages ( pagedisplay=drivers) These pages provide the latest software and drivers for your ProLiant products. SmartStart Release website ( The SmartStart, Management, and Firmware CDs are now available for free download following registration from the SmartStart website. If you wish to receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice website ( The HP contact numbers are available at HP Worldwide Customer Service website ( For U.S. customers, say "Insight Manager" when prompted for the product name. Free support for HP Server Updates Catalog for System Center Configuration Manager 2007 Free Assistance with this guide is only available via at SMSIntegrationPack.Support@hp.com. Please include the following information in your Microsoft Windows operating system version and patch levels HP server type and models Technical support and update service for HP Insight Control for Microsoft System Center 53

54 Screen prints of any error messages received Detailed description of the problem Support for other ProLiant integrations with Microsoft System Center products For technical support of the ProLiant integrations with other Microsoft System Center products, see the Enterprise Management Integration Solutions website ( microsoft), and select the appropriate product. A link to support process is available in the question and answers section. HP contact information For the name of the nearest HP authorized reseller: See the Contact HP worldwide (in English) webpage ( en/wwcontact.html). For HP technical support: In the United States, for contact options see the Contact HP United States webpage ( welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: Call HP-INVENT ( ). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. If you have purchased a Care Pack (service upgrade), call For more information about Care Packs, refer to the HP website ( In other locations, see the Contact HP worldwide (in English) webpage ( welcome.hp.com/country/us/en/wwcontact.html). 54 Technical support

55 Acronyms and abbreviations FTP MMC OEM PSP SAID SCCM SCUP SMS SQL SUM WBEM WSUS XML file transfer protocol Microsoft Management Console original equipment manufacturer ProLiant Support Pack Service Agreement Identifier System Center Configuration Manager System Center Updates Publisher System Management Server structured query language software update manager Web-Based Enterprise Management Windows Server Update Services extensible markup language 55

56 Index A authorized reseller HP contact information, 54 Technical support, 53 C certificates on each managed server, setting up, 28 configuration management Configuration Manager overview, 31 Configuration Manager requirements, 31 configuration manager overview, 31 configuration manager requirements, 31 configuration, SCCM, 7 contact information, 54 contacting HP, 54 current installation of SMS 2003 Inventory Tool, 6 D dependencies, 31 F firmware update, 32 H HP Catalog with System Center Updates Publishing Tool settings, 7 HP Insight Control for Microsoft System Center, 53 HP Server Collection, creating, 48 HP Server Updates with Configuration Manager, managing, 32 HP Servers Update Catalog, importing, 17 HP Updates, deploying, 34 HP website, 54 R related documents, 4 requirements, configuration manager, 31 S SCCM configuration, 7 SCCM reports for HP servers, updating, 51 SCUP to WSUS, publishing updates, 22 settings, HP Catalog with System Center Updates Publishing Tool, 7 supported updates and dependencies, 31 T technical support HP contact information, 54 Technical support, 53 technical support, HP Insight Control for Microsoft System Center, 53 telephone numbers HP contact information, 54 Technical support, 53 U updating SCCM reports for HP servers, 51 upgrading SMS 2003 to SCCM, 6 W WSUS certificate, updating, 14 I importing HP Servers Update Catalog, 17 installation, 6 introduction, 4 L location, 31 M Managed Server, 28 managing HP Server Updates with Configuration Manager, 32 O overview, 4 overview, configuration manager, 31 P product overview, 4 ProLiant Support Pack (PSP), 4 56 Index

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