Manual English. To be used with model 001. EMDRkit.com

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1 Manual English To be used with model 001 EMDRkit.com

2 Table of contents 1 Introduction 3 2 The EMDR Kit for ios devices (Apple) Connecting the EMDR Kit app (ios) Connecting the Light tube Connecting the Pulsators Connecting the Headphones Using the EMDR Kit app (ios) Light tube settings Pulsator settings Headphone settings Exiting after use 10 3 The EMDR Kit for Android devices Downloading the EMDR Kit app Connecting the EMDR Kit app (Android) Connecting the Light tube Connecting the Pulsators Connecting the Headphones Using the EMDR Kit app (Android) Light tube settings Pulsator settings Headphone settings Exiting after use 17 4 Practical tips Charging batteries Working without disturbance from incoming calls Using multiple EMDR Kits in one location Further tips for use 19 5 System requirements Checking if your smartphone/tablet runs the correct version of ios Checking if your smartphone/tablet runs the correct version of Android 20 6 Frequently asked questions EMDR Kit app Bluetooth and connecting parts Charging and general use of EMDR Kit 22 Liability, warranty and deficits 24

3 1 Introduction This manual contains all the necessary information to operate the EMDR Kit 2 in a safe, enjoyable way. Please read this information carefully. If anything is unclear or if you have any questions, there is a list of frequently asked questions and additional information at the back of this manual. For convenience, this manual will refer to a tablet in explanations. However, the EMDR Kit 2 can be used with either a smartphone or a tablet. The EMDR Kit 2 consists of the following parts: Light tube Pulsators (2x) Headphones Adapter (2x) EMDR Kit app (free to download) Carrying case (optional) 1. Before using the EMDR Kit for the first time, connect the Pulsators to the docking stations in the base of the lamp so that they can charge. 2. To control the EMDR Kit, you must use an app that has been specifically developed for the EMDR Kit. This app is free to download for ios in the Appstore or for Android in the Play store. See Chapter 5 for the minimum system requirements for running the app. 3. The light tube, headphone and pulsators are equipped with Bluetooth. When the EMDR Kit app is opened, a message will pop up automatically to enable the Bluetooth function, if this is not already enabled. You can also allow the device to access location. You must enable this to work with the app 4. The Light tube and Pulsators only need to be connected once. If the app is closed and opened again the next day, it will automatically restore the link to the last EMDR Kit used. 5. It is crucial that all parts of the EMDR Kit are charged. See the charging instructions in Chapter 4.1. Go to Chapter 2 to use the EMDR Kit with ios and to Chapter 3 to use it with Android. 3

4 2 The EMDR Kit for ios devices (Apple) This chapter will explain how to use the EMDR Kit and the app on devices running with the ios operating system (for Android see chapter 3). Set timer Bluetooth koppel menu Submenu Light tube Submenu Headphone Subemenu Pulsators Speed buttons Start/Stop button Main menu of the EMDR Kit app Downloading the EMDR Kit app 1. Open the App store. App store EMDR Kit app 2. Search for EMDR Kit in the search bar. 3. If using a tablet: Select in the top left corner: iphone only. 4. Select the EMDR Kit app icon. 5. Click on install to install the app. 6. The app is now installed and connection of the parts can begin. 4

5 2.1.1 Connecting the EMDR Kit app (ios) Before using the EMDR Kit, the parts must first be connected with your tablet. To do so, open the app. If prompted, consent to the following: Bluetooth Access location Position the parts and the tablet as seen in the picture to the right. Connect the Light tube and Pulsators in accordance with Chapters and The headphone is not connected via the app. Instead, connect these via the Bluetooth menu on the tablet (see Chapter ) Connecting the Light tube 1. Click on the menu button on the main screen. 2. Click on the option: Choose Light tube. 3. Select the Light tube with the strongest Bluetooth signal. 4. The Light tube is now connected. To check this, look for the luminous dot in the centre of the Light tube. 5. Click on the menu button, now situated in the top right of the screen, to return to the main menu of the app Connecting the Pulsators 1. Click on the menu button on the top left of the screen. 2. Click on the option Choose Pulsator Select one of the Pulsators with the strongest Bluetooth signal. 4. The first Pulsator is now connected. 5. Then click on Choose Pulsator Select another Pulsator with the strongest Bluetooth signal. 7. The second Pulsator is now connected. 8. Click on the menu button, now situated in the top right of the screen, to return to the main menu of the app 5

6 2.1.4 Connecting the Headphone 1. Press the button on the side of the headphones until it turns red. The headphones are now on. 2. Ensure that the light on the Headphones flashes blue twice. They are now ready to connect. 3. Go to settings on the tablet. 4. Select the Bluetooth option and enable it. 5. Select the headphones in the list My devices. 6. When the headphones are connected, the text connected will appear next to it. 7. Click on the menu button to return to the main screen of the tablet and return to the app Additional instructions for connecting: You can choose which part you want to connect in the menu below. Once you have connected a part, the name of this part will appear green in this list. Return to the main menu Choose Light tube Choose Pulsator 1 Choose Pulsator 2 6

7 The menu below will appear when you have chosen to connect, for example, the Light tube. Select the Light tube with the strongest Bluetooth signal in the menu. You can determine the strength of the Bluetooth signal by looking at the bar graphs. Options: Sort and Reset EMDR Pulsator EMDR Pulsator EMDR Light tube Cancel: Back to the main menu Pulsator Light tube Strenght of the bluetooth signal The following menu will open when you click on Options. In this menu, click on Sort to list all parts in order of Bluetooth strength. Select Reset to remove all existing connections. EMDR Pulsator EMDR Pulsator EMDR Light tube Sort the detectable devices on their Bluetooth connection strenght Reset all current bluetooth connections Back to the main menu 7

8 2.2.0 Using the EMDR Kit app (ios) The Light tube, Pulsators and Headphones can be used simultaneously or separately. When all three icons are green, all three parts are connected and switched on. If one or more of the icons are grey, these parts are not connected and/or not switched on. When all three parts are connected, use the relevant sub-menu to switch each one on or off. Set timer Bluetooth connect menu Submenu Light tube Submenu Headphone Subemenu Pulsators Speed buttons Start/Stop button Main menu of the EMDR Kit app Use the +/- buttons to adjust the speed of the Light tube and Pulsators, as well as the clicks in the Headphones. The time of the set is indicated in the top right. Click in the top left to go to the Bluetooth connection menu. Click on the relevant icon to switch different features on or off. You can select on, off, and other features in the sub-menu. 8

9 2.2.1 Light tube settings In the main menu, click on the Light tube icon to open the Light tube sub-menu. All of the settings for the Light tube can be adjusted in this menu. Light tube on/off Brightness of the Light tube Preferred mode of the Light tube Preferred color of the Light tube Pulsator settings In the main menu, click on the Pulsator icon to open the Pulsator sub-menu. In this menu, you can switch the Pulsators on and off and set their intensity. Pulsators on/off Intensity of the pulsators 9

10 2.2.3 Headphone settings In the main menu, click on the Headphones icon to open the Headphones sub-menu. The settings for the headphones can be adjusted in this menu Sound of the headphones on/off Volume headphone Regular or irregular clicks Please note: The volume of the Headphones can be adjusted in the app as well as on the tablet itself. Make sure the sound on the tablet is set at maximum volume, so the headphone volume can be controlled, using only the app Exiting after use Use the home button to exit the app. The EMDR Kit is now available once again and can be linked to other tablets, such as those of your colleagues. 10

11 3 The EMDR Kit for Android devices This chapter will explain how to use the EMDR Kit and the app on devices running with the Android operating system (for ios see chapter 2). Set timer Bluetooth connect menu Submenu Light tube Submenu Headphone Subemenu Pulsators Speed buttons Start/Stop button Main menu of the EMDR Kit app Downloading the EMDR Kit app 1. Open the Play store. 2. Search for EMDR Kit in the search bar. Play store EMDR Kit app 3. Select the EMDR Kit app icon. 4. Click on install to install the app. 5. The app is now installed and connection of the parts can now begin. 11

12 3.1.1 Connecting the EMDR Kit app (Android) Before using the EMDR Kit, the parts must first be connected with your tablet. To do this, open the app. If prompted, consent to the following: Bluetooth Access location Position the parts and the tablet as depicted in the diagram. Connect the Light tube and Pulsators in accordance with Chapters and The headphones are not connected via the app. Instead, connect these via the Bluetooth menu on the tablet (see Chapter 3.1.4) Connecting the Light tube 1. Click on the menu button on the top left of the app. 2. Click on the option: Choose Light tube. 3. Select the Light tube with the strongest Bluetooth signal. 4. The Light tube is now connected. To check, look for the luminous dot in the centre of the Light tube. 5. Click on the black part of the screen (right) or swipe the selection menu to the left to return to the main app menu Connecting the Pulsators 1. Click on the menu button on the top left of the app. 2. Click on the option Choose Pulsator Select one of the Pulsators with the strongest Bluetooth signal. 4. The first Pulsator is now connected. 5. Then click on Choose Pulsator Select another of the Pulsators with the strongest Bluetooth signal. 7. The second Pulsator is now connected. 8. Click on the black part of the screen (right) or swipe the selection menu to the left to return to the main app menu. 12

13 3.1.4 Connecting the Headphone 1. Press the button on the side of the headphones until it turns red. The headphones are now on. 2. Ensure that the light on the Headphones flashes blue twice. They are now ready to connect. 3. Go to settings on the tablet. 4. Select the Bluetooth option and enable it. 5. Select the headphones in the list Available devices. 6. When the headphones are connected, the word connected will appear next to it. 7. Click on the home button to return to the main screen of the tablet. Additional instructions for connecting: You can choose which part you want to connect in the menu below. Once you have connected a part, the name of this part will appear green in this list. Choose Light tube Choose Pulsator 1 Choose Pulsator 2 Click in this area to return to the main menu 13

14 The menu below will appear when you have chosen to connect, for example, the Light tube. Select the Light tube with the strongest Bluetooth signal in the menu. You can determine the strength of the Bluetooth signal by looking at the bar graphs. Options: Sort and Reset Cancel: Back to the main menu Pulsator Light tube Strenght of the bluetooth signal The following menu will open when you click on Options. In this menu, click on Sort to list all parts in order of Bluetooth strength. Select Reset to remove all existing connections. Back to the main menu Sort the detectable devices on their Bluetooth connection strenght Reset all current bluetooth connections 14

15 3.2.0 Using the EMDR Kit app (Android) The three separate features (Light tube, Pulsators and Headphones) can be used simultaneously or separately. When the three icons are green, all three parts are connected and switched on. If one or more of the icons are grey, these parts are not connected and/or not switched on. When all three parts are connected, use the relevant sub-menu to switch each one on or off. Set timer Bluetooth connect menu Submenu Light tube Submenu Headphone Subemenu Pulsators Speed buttons Start/Stop button Main menu of the EMDR Kit app Use the +/- buttons to adjust the speed of the Light tube and Pulsators, and the clicks in the Headphones. Use the start/stop button to start and end a session. The time of the set is indicated in the top right. Click in the top left to go to the connection menu. Click on the relevant icon to switch different features on or off. You can select on and off in the sub-menu. 15

16 3.2.1 Light tube settings In the main menu, click on the Light tube icon to open the Light tube sub-menu. All of the settings for the Light tube can be adjusted in this menu. Light tube on/off Brightness of the Light tube Preferred mode of the Light tube Preferred color of the Light tube Pulsator settings In the main menu, click on the Pulsator icon to open the Pulsator sub-menu. In this menu, you can switch the Pulsators on and off and set their intensity. Pulsators on/off Intensity of the Pulsators 16

17 3.2.3 Headphone settings In the main menu, click on the Headphone icon to open the Headphones sub-menu. The settings for the Headphones can be adjusted in this menu. Sound headphones on/off Volume headphone Regular or irregular clicks Please note: The volume of the Headphones can be adjusted in the app as well as on the tablet itself. Make sure the sound on the tablet is set at maximum volume, so the headphone volume can be controlled, using only the app Exiting after use Use the home button to exit the app. The EMDR Kit is now available once again and can be linked to other tablets, such as those of your colleagues. 17

18 4 Practical tips 4.1 Charging batteries Before using the EMDR Kit for the first time, you must place the Light tube and Pulsators in the docking stations for a minimum of 8 hours. Connect the adapter supplied to the back of the light tube. The battery indicator light is positioned above the adapter connection point. When the Light tube is connected to the adapter and the battery is not fully charged, the indicator light will blink red. The same applies to the lights on the Pulsators. When the Light tube and Pulsator batteries are full, the lights will be green. For a complete overview of the indicator light colours and their associated meanings, go to Chapter 6.3. Please note! It is highly recommended that you only place the Pulsators in the docking stations when the Light tube is connected to the adapter. When the EMDR Kit is fully charged, you can use it wirelessly throughout the whole day, provided the Pulsators are not placed in the docking stations. We recommend placing the EMDR Kit and Headphones in their corresponding adaptors at the end of every working day, to ensure that both are fully charged for the next day. When the battery of the Light tube is empty, but you want to use it anyway, connect the Light tube to the adapter. The Light tube is then ready for use. Please note: When the Pulsator batteries are empty, they must be re-charged before further use. So always ensure that these are charged before use. 4.2 Working without disturbance from incoming calls/notifications It is advisable to put your smartphone or tablet in flight mode, to avoid being disturbed during a session. This will prevent incoming calls or notifications during a session. To put your device in flight mode, proceed as follows: ios (Apple) 1. Go to settings. 2. Switch on the Flight mode option. 3. Flight mode is now activated. 4. Please note! Don t forget to switch Bluetooth on again. 18

19 Android 1. Go to settings. 2. Select Connections at the top of the bar. 3. Click on More networks. 4. Tick the box next to Flight mode. 5. Flight mode is now activated. 6. Use the arrow on the top left to return to the previous screen. 7. Please note! Don t forget to switch Bluetooth on again. 4.3 Using multiple EMDR kits in one location There are a number of things to bear in mind when using multiple EMDR kits in one location. 1. Ensure that the app is exited properly at the end of a session or at the end of the day. This means the colleague who wants to use the EMDR Kit next can connect his/her tablet to it. Press the home button on your tablet to exit the app. 2. Always reset the existing connections when you start work with a different EMDR Kit or when you change your location. To do this, use the options in the connection menu (for connecting, see Chapter 2 for ios and Chapter 3 for Android). This ensures that the correct parts are connected to the correct EMDR Kit. 3. If the EMDR Kit is set up correctly for connecting, always select the three parts with the strongest Bluetooth signal. This prevents connecting to a Light tube or Pulsator from another EMDR Kit. 4.4 General tips for use 1. The headphones can be connected to your smartphone or tablet wired or wirelessly. 2. With multiple EMDR Kits, it is recommended to keep one tablet for each kit. If you are using your own or someone else s personal tablet, ensure that you exit the app properly after use. 3. If using the EMDR Kit in different locations, using the specially designed case is recommended, so that it is not damaged in transport. 19

20 5 System requirements To be certain that the EMDR Kit will work with your smartphone or tablet, it is necessary to download the app first. If the tablet used is not compatible, a message will pop up saying that the EMDR Kit app cannot be downloaded. If the app can be downloaded, you can assume that the selected tablet is compatible and can be used with the EMDR Kit Checking your smartphone/tablet runs the correct version of ios The minimum ios version required is ios Go to settings. 2. Select General 3. Click on Info 4. The current ios version is listed next to Version 5. Check that ios 8 or higher is installed. 6. If the correct version is not installed, try to update the software or use a different tablet/smartphone Checking your smartphone/tablet runs the correct version of Android The minimum Android version required is Go to settings. 2. Select More in the bar at the top. 3. Then click on About device. 4. The current ios version is listed next to Android version 5. Check that ios 4.0 or higher is installed. 6. If the correct version is not installed, try to update the software or use a different tablet/smartphone. 20

21 6 Frequently asked questions 6.1 EMDR Kit App Is an Internet/Wi-Fi connection needed to work with the EMDR Kit app? No. You just need the Internet/Wi-Fi to download the app. From then on, no internet connection is necessary. Can my colleague also download the app to use the same EMDR Kit? Yes, that is possible. Anyone can download the app for free. How can I ensure that I am not disturbed by any incoming calls and/or notifications when working with the EMDR Kit? By activating flight mode on your tablet or smartphone. This stops your smartphone or tablet from receiving any external signals. It is important to switch the Bluetooth function back on again after putting your tablet in flight mode. See Chapter 4.2. for more information about flight mode. I can t download the app, or I get an error message when I try. Check if your tablet has the correct version of ios/android (see 5.1 or 5.2). Check if there is sufficient space to install the app. Check if you can download other apps. If this also fails, the problem might be with the Appstore/Play store account. I don t have the correct ios/android version. Update the tablet with the latest available version of ios/android or try a different tablet. 6.2 Bluetooth ad connecting parts My Bluetooth does not work. Check that the Bluetooth function has been turned back on after putting the tablet in flight mode. Bluetooth is usually switched off when flight mode is switched on. Bluetooth must then be turned back on. Check if another tablet is possibly connected to the EMDR Kit. What are the Bluetooth names of the parts? Light tube, Pulsators and EMDR Kit Headphone Do I have to connect to the parts again each time? When the app is opened, it will automatically connect to the parts to which it last connected, provided these are within range of your smartphone/tablet and not already connected to another tablet. 21

22 Can I change the settings during use? Yes, that is possible. The parts that I want to use are not available in the connection menu. Check if the batteries of the parts and for your tablet are charged. Check if Bluetooth is enabled on the tablet. Check if the parts you want to use are switched on. Check if the parts are not already connected to another tablet. Check if the functions are switched on in the corresponding sub-menu in the EMDR Kit app. I can t see the Light tube in the connection menu. Check all of the steps under The parts I want to use are not available above. II can only see one Pulsator or no Pulsators at all in the connection menu. Check all of the steps under The parts I want to use are not available above. How do I connect the correct parts? Place the parts you want to use (Light tube, Pulsators and Headphones) as close to the tablet as possible. See Chapters and for setting up properly. Use the reset button in the connection menu to remove all connections if it is unclear which parts are connected. Then connect the parts you want to use as described in Chapters en The icon for the part I want to use is green but it doesn t work. Check if the tablet is not already connected to another EMDR Kit. Press the reset button in the connection menu to remove all connections and connect the parts again, as described in Chapters and This ensures that you are using the right parts. The light on the Light tube is not visible. Check if the light tube function is turned on in the corresponding sub-menu. Check if the Light tube is connected properly and that Bluetooth is enabled. Check if the EMDR Kit battery is charged. Connect the adapter to the EMDR Kit. If there are multiple EMDR Kits in use in your location, check that you have selected the correct Light tube in the connection menu. The light is not moving in a sweeping manner, it is flashing. The Light tube is now in blinking mode. Go to the Light tube menu and set the mode to sweeping. 22

23 I can not hear anything. Make sure the Headphones are switched on. Check if sound is enabled on the tablet. Check the volume in the Headphones menu. Check if the Headphones function is available in the Headphones menu. Check if the Headphones are properly connected to your tablet or smartphone. The Pulsators aren t working. Check if the Pulsator function is available in the Pulsator menu. Check if the batteries for the Pulsators are charged. Check if the Pulsators are properly connected. The icon for the Light tube and/or Pulsator stays grey and doesn t turn green. The icon turns green only when the part is connected and turned on in the corresponding sub-menu. If there are multiple EMDR Kits in the same location, check if you connected the correct light tube. I can not use multiple functions simultaneously. Check if all of the parts are properly connected in the Bluetooth connect menu. Check if the functions are turned on in the corresponding sub-menus. Check if the correct EMDR Kit is connected. 6.3 Indicator light table Status EMDR Kit Charging Color Light tube Color Pulsators Not connected Yes Red, flashing Red, flashing Connected Yes Red, flashing Red, flashing Not connected, battery full Yes Green Green Not connected, battery full No Off Off Connected, battery full No White White Connected, battery half-full No Orange Orange Connected, battery empty No Red Red 23

24 Liability The EMDR Kit is designed to support the EMDR practitioner in EMDR treatment. The practitioner alone is responsible for the result of the treatment for which the EMDR Kit is used. The developer or vendor of the EMDR Kit cannot be held responsible for the treatment results and any complaints from the patient. For more comprehensive information, please refer to the Terms and Conditions on the following website: Guarantee A guarantee period of two years applies to the Light tube, Pulsators, Headphones, adapter and case. The guarantee begins on the day of delivery. Please keep your receipt or invoice. The guarantee does not cover the following: 1. The guarantee does not cover a) normal wear and tear, b) faults caused by not handling the product with due care, c) faults or damage caused by improper use of the product, including use that contradicts the instructions provided with the EMDR Kit, and/or d) other acts for which the EMDR Kit cannot reasonably be held responsible. 2. The guarantee does not cover faults or damage resulting from the use of the product in combination with or in connection with products, accessories, software and/or services that are not produced or supplied by EMDR, or if the product is used in any way for which it was not intended. 3. The guarantee is not valid if the product has been opened, modified or repaired by a unauthorised party, or is repaired with unauthorised parts. 4. The guarantee is not valid if the product has been exposed to moisture, damp, extreme temperatures, environmental conditions or rapid changes in these conditions, corrosion, oxidation, or the spillage of food or liquid Deficits In the event of any questions or uncertainty, please first consult the list of frequently asked questions. Is the answer to your question not listed? Please use the contact form to contact us at 24

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