Minimum Management Requirements

Transcription

1 Rev. 012/ The minimum hardware and software requirements for running Dolphin Management are listed in the following tables. We highly recommend that you consult your local Information Technology (IT) specialist for more information. We want to assist in taking your practice to the latest and best in management software. For more information, please contact one of our sales consultants at or visit us on-line at These specifications are for reference only. Your specific configuration may vary depending on your practice. This information may be subject to change. File Server / SQL Server Requirements: Remote Connection Unattended access to the server Remote Desktop Protocol (RDP), Logmein, or Teamviewer. Unattended access must be configured with administrative rights for Dolphin Support two weeks prior to the 1 st training. Remote Desktop Protocol (RDP) is free and can be configured to allow access to the server to all PC s on the LAN running Dolphin. Hi-Speed Internet access is required (DSL equivalent). Operating System Server 2008 R2 or Windows 7 SP1 (Stand alone, for 5 concurrent Windows Server 2016 Standard Premium Add-On is available which includes an additional license for Windows Server 2008 R2 Standard, allowing you to deploy a second server on your network; Microsoft SQL Server 2008 R2 Standard Edition: SQL Server 2008 R2 Standard (purchase of CALS required. Note: We do not support Windows Server 2016 Essentials edition. Workgroup / Domain Workgroup (non-server OS with 5 concurrent Active Directory Domain When a Server operating system is used, a Domain is required. Microsoft CALs client access licenses are required for each station accessing your server. Contact your local IT professional for more information, or see: A5B B/Licensing_Core_CAL_and_Enterprise_Suite.pdf Remote Desktop Services (if needed) Windows Server 2008 R2 Standard Edition 32 bit Windows Server 2012 If Remote Desktop Services is needed for remote locations or thin clients, in a SBS network, a separate server is recommended. Windows Server 2008 Standard R2 or Windows Server 2012 Standard is supported. Database Microsoft SQL Server 2008 R2/Express (for offices with 5 concurrent Microsoft SQL Server 2014 or The performance of Dolphin software may be impacted if SQL Server Express is installed due to the SQL Server limitations of only dedicating 1GB of RAM and 1 processor to SQL Server processing. SQL 2008 R2/ SQL 2014 Feature Express Workgroup Standard Number of CPUs RAM 1GB 4GB OS Maximum Database Size 10GB 524TB 524PB Processor (CPU) Intel i3 or equivalent Intel i7 or Memory (RAM) Minimum of 4 GB RAM 16 GB RAM or Memory requirements depend on operating system configuration, database size and user load. Windows 64bit Small Business Server 2011 Premium Edition. Hard Drive 40 GB free space on partition with Image files and SQL database SSD RAID controller disk highly recommended Actual requirements will vary based on your system configuration and the applications and features you choose to install. The Dolphin software performance is highly influenced by Disk I/O speeds and we recommend SSD hard drives for both Workstations and Servers. Video/Graphics 1024x x1024 or Monitor 15 monitor XGA (1024x768) or resolution required 17 (1280x1024) monitor or Archive/Backup Required Required You are responsible for making proper backups of your Dolphin data, which includes database, image files, documents, letter templates, etc. Dolphin recommends implementing a proper backup protocol including offsite data backups. Dolphin recommends OakTree Storage for offsite backup. See Dolphin Network Setup and Configuration Guide for more information. DVD-ROM Drive Required Required Continues on next page

2 Page 2 Antivirus Required Required We recommend that you have an anti-virus software installed, and maintaining the current update to your subscription is extremely important. Exceptions must be added for the Dolphin file directories on the Server and all workstations. Word Processor MS-Word 2007 MS-Word 2016 Dolphin Management officially support MS Office 2016; Microsoft (MS) Word is required if you use the Dolphin Letters System (DLS). We are compatible with MS Office 2016, 2013, 2010, and 2007 (32-bit version) in the Home and Business, or Professional editions. If you are running a 64-bit edition of the Windows Operating System you may still use Office 32-bit edition. Office 365 subscriptions require desktop versions of MS Word installed. Installation of Office in a Terminal Server configuration may require volume licensing. See Microsoft for details. Thin Clients Thin Client/ Remote Desktop Services is an acceptable alternative to using PCs as workstations. You can purchase thin client machines or use older PCs as terminal server clients. Remote Office Configuration (connecting to the main office) Dolphin Management must be connected via Remote Desktop Services Dolphin management is not supported running through a WAN directly. If you plan to capture images from the remote office a local PC and a VPN is required. For sites with 10 or fewer simultaneous remote connections, one server running Windows Server 2008 Standard R2 and SQL Server 2008 Standard is acceptable. We recommend 128MB RAM dedicated to each remote connection. For sites with more than 10 simultaneous remote connection, we recommend two servers. One Server running Small Business Server 2008 Premium and one server running Windows Server 2008 Standard R2 or Windows Server 2012 Standard with 128MB RAM allocated for each remote connection. Please contact Dolphin Technical Support for details on configuring your system to use Thin Client technology or Remote Office Configuration. Broadband Speeds Single Office Broadband Speeds (for Dolphin Support) or faster Multi-Office Broadband Speeds We recommend 128KB of dedicated upload speed per user session at the main office. We recommend 128KB of dedicated download speed per user session at the remote office. No Dial-up or satellite connections allowed. Minimum Download/Upload Recommended Download/Upload Main 1.5MB/768K 1.5MB/512K or faster Remote (1-5 w/s) 768K/512K 768K/768K or faster Remote (5-12 w/s) 1.5MB/1.5MB 2.0MB/2.0MB or faster IP Address: We recommend a fixed IP address for support connections. However, third party services like DYNU or can be used to provide a fixed IP address for Dolphin Support. LAN Connectivity: Dolphin requires a minimum of Fast Ethernet (100 Mbps) Dolphin recommends 1 Gigabit (1000 Mbps) Local PC Workstation Requirements: Component Minimun Recommended Notes Processor (CPU) Intel or compatible Intel i Series Chip or Hard Drive 5GB available SSD 10GB available Actual requirements will vary based on your system configuration and the applications and features you choose to install. Memory (RAM) 2GB (4GB for Dolphin 3D) 4GB Additional memory may be required, depending on operating system requirements. Monitor x x1080 or Video/Graphic 1280x1024 Resolution: 1920x1080 at 24-bit, 75Hz refresh rate. DirectX 9 capable GPU with Hardware Pixel Shader v2.0 and WDDM 1.0 driver support Continues on next page

3 Page 3 Remote Connection VNC or Remote Desktop Connection VNC or Remote Desktop Connection Whichever method is chosen between these two, it must be consistently used on all workstations. They should be able to be connected to from the server s Remote Desktop connection. VNC cannot be used as a way to connect directly from outside the LAN. DVD-ROM Drive Required Required Operating System Windows 7 SP1 Windows 8.1 or Windows 10 For all supported operating system generations, Dolphin Management supports both the 32 and 64-bit versions, and supports the Business/Professional, Enterprise, and Ultimate Editions. Word Processor MS-Word 2010 or MS-Word 2016 Dolphin Management officially support MS Office 2016; Microsoft (MS) Word is required if you use the Dolphin Letters System (DLS). We are compatible with MS Office 2016, 2013, 2010, and 2007 (32-bit version) in the Home and Business, or Professional editions. If you are running a 64-bit edition of the Windows Operating System you may still use Office 32-bit edition. Office 365 subscriptions require desktop versions of MS Word installed. Installation of Office in a Terminal Server configuration may require volume licensing. See Microsoft for details. Presentation Software MS-PowerPoint 2010 or MS PowerPoint 2016 Patient SignIn and Super Questionnaire can be integrated with MS-PowerPoint. The professional version of PowerPoint is required. The PowerPoint Viewer is not supported. Office 365 subscriptions require desktop versions of MS Word installed. Digital Persona One Touch software must be installed to support fingerprint scanning via terminal services. Installation of Office in a Terminal Server configuration may require volume licensing. See Microsoft for details. Microsoft no longer support Windows XP and Office s/accessories /General Laser Minimum 8MB RAM required for statement, insurance claim and graphic scheduling printer. For satellite locations we require printers to connect to a Print Server. /Appointment Slip HP LaserJet Pro M201dw Okidata 18x or 19x series are not supported. Windows supported dot matrix printers not recommended. For satellite locations we require printers to connect to a Print Server. /Label DYMO 400 Series For multiple labels, we support the Avery 5160 Label this can be printed on the general printer Document Scanner Scanner TWAIN Driver Compatible Fujitsu, Xerox and Canon all offer TWAIN compatible scanners. Dolphin cannot guarantee full compatibility with all TWAIN compatible scanners Be aware the resolution of documents scanned greatly affects disk space used. Scan as JPG or PDF rather than BMP or TIFF. Dolphin Mobile Dolphin Mobile requires Dolphin Management version 4.5 Service Pack. The Dolphin Mobile application is available on the App Store or Google Play store. There is an Ocean activation fee to enable each mobile device on a system. Router and/or firewall forwarded to public internet TCP traffic on port For more information, please visit Fingerprint Scanner Stationery Supplier Digital Persona U. are. U Platinum 4000B (Model Number: ) and 4500 (Model Number: ) are the supported finger print scanner. A Wait Business Systems Co 877 Paden Dr Lawrenceville, GA Phone: (770) Internet Requirements Microsoft Internet Explorer 8 (or greater) is required for all installations. A minimal install is sufficient, and Internet Explorer is not required to be the default browser.

4 Dolphin Management Accessories Rev. 07/ Dolphin Management integrates with a broad range of technologies so that you may add accessories to your system as needed. Following is a list of recommended products and their vendors: Signature pads: Topaz Systems SignatureGem LCD signature pad line, Model Family T-L462. Features wide signing area and rugged tempered glass for sturdy performance. All models come bundled with the company s software tools and support for the capture, encryption and authentication of electronic signatures. For more information visit Topaz Systems SignatureGem LCD Signature pad Line, Model Family T-L462 * For Signature pads connected locally: Model T-LBK-462 For Signature Pads connected via Terminal Services / Citrix: Model T-LBK-462-BSB* (includes Dolphin Cloud customers) Requires specific setup instructions we can provide Credit Card Swipe MagTek HID USB Scanner, model or Magtek Mini USB Card Swiper, model Runs credit cards through your POS software or system. Features include dual and three track ability; LED feedback; bi-directional read capability. Powered by USB. For more information visit For information on EMV compatible devices, please see following pages from OpenEdge.

5 OpenEdge EMV-Capable Hardware Ingenico ipp320 PIN Pad Put the power of secure PIN entry directly into the purchaser s hands The elegant customer-facing ipp320 is the easiest-toinstall PIN Pad on the market. Seamlessly accept PIN-entry and contactless payments through a proven plug-and-play device. Plugs directly into the merchant s existing payment system or Ingenico countertop device for instant integration. Lightweight, compact and self-contained, the ipp320 is extremely easy to use. Because the card never leaves the customer s hands, transactions are fast, private, convenient and secure. Proven Security Ingenico s industry-proven core technology ensures that the ipp320 delivers the ultimate in secure data transmission and application management. An optional PIN privacy shield provides added protection for merchants and consumers alike. Outstanding Performance Digital end-to-end encryption technologies protect sensitive cardholder data throughout the entire transaction. The ipp320 gives you the flexibility to accept any or all existing forms of electronic payment, including MSR credit and debit, smartcards, stored-value cards, contactless systems such as MasterCard PayPass and VISA paywave, EMV/Chip & PIN cards, and mobile/nfc applications, now or in the future. Compact Design With its lightweight, elegant design, ipp320 fits neatly and cleanly into any merchant environment. Its crisp LCD display, large backlit keypad, and raised-symbol keys make PIN entry and navigation convenient. Flexible Connectivity The ipp320 gives you seamless flexibility to integrate the payment device into your existing payment system. Choose from powered serial, USB and Ethernet options and a wealth of standard non-powered communications capabilities startnow@openedgepay.com openedgepay.com/emv Want to Learn More? OpenEdge, a division of Global Payments, operates through the following entities: ipp320hardwaresheet ad CA, and a registered ISO/MSP of Synovus Bank, Columbus, GA. Accelerated Payment Technologies, A Division of Global Payments. All rights reserved. Montreal, QC. PayPros is a registered trademark of Payment Processing. Ingenico Inc., the Ingenico Group logos, and service marks displayed here are registered and unregistered trademarks of Ingenico Group, S.A. or its affiliates and are their prope EMV is a trademark owned by EMVCo, LLC.