Remote Desktop Services Guide. Windows XP DG ITEC ESIO - STANDARDS

Transcription

1 Remote Desktop Services Guide Windows XP DG ITEC ESIO - STANDARDS

2 Table of Contents Table of Contents... 2 Introduction Download and Install Citrix Receiver Installing Citrix Receiver RSA Authentication Remotely Connecting to your Work Desktop Quitting and logging off Page 2/15

3 Introduction This document explains how to install Citrix receiver and how to use it to remotely connect to your European Parliament standard configuration desktop environment. This will allow you to work is the same environment as in the office from any device anywhere in world with an internet connection. Giving you access to all the files and software that you can normally use only in the office. In this guide you will learn how to install Citrix Receiver and how to use it to remotely access your work desktop from a Personal Computer with Windows XP. Install and connect with Windows XP To be able to use Citrix Receiver to remotely connect to your work desktop you need: - An Internet connection - An RSA key - You must be a member of the Remote Desktop Services group 1 Download and Install Citrix Receiver Open your browser and go to : a.eu/portalep/main.html Click on the Location closer to where you work. If you are somewhere else either location will do. Page 3/15

4 Click on the Download Link on the menu Click on the "Go to Citrix Website" button Page 4/15

5 This will take you here. Click on "Download Receiver for Windows" You should now have Citrix Receiver. If prompted to "run" by the browser do it. Otherwise locate it on the Hard drive and double click to start the installation process. 2 Installing Citrix Receiver Run Citrix Receiver.exe. Windows will ask you if you want to allow Citrix Receiver to make some changes to your computer. Click on "Yes". Page 5/15

6 Click on "Install" Wait for Citrix Receiver to Install. That s it, once the installation ends the setup program automatically exists and you are done. IMPORTANT NOTE Page 6/15

7 Note that you will not have to run Citrix Receiver yourself. The program needs to be installed to be accessed by online applications. To connect to your work desktop remotely follow to steps 3, 4 and 5. 3 RSA Authentication If you are connected to an internet network within a European Parliament building go straight to step 5. If you are connected to the internet from anywhere else you must be allowed through the European Parliament firewall. Go to the RDS Portal Website. /portalep/main.html Select the Location of the Server you wish to connect to. For better performance choose the server closest to your location. (e.g. if at home in Brussels select the Brussels server). If one of the servers is down you can always connect with the other one regardless of your location. If neither in Luxembourg or Brussels select any of the two. Page 7/15

8 You are now in the portal for Remote Desktop Services. You must complete a two-step login process. Click on 1. Security Access A new window will appear. Input your EP user name and click on "Submit" Page 8/15

9 Input your personal pin-code followed the current RSA key as displayed on the electronic token. Click on "submit". These should have been given to you by your Local System Administrator (LSA) If you do not have a personal pin-code or an RSA key you may not have access to the remote desktop service. Ask your LSA for more information. Select "Standard Sign-on". Click on submit. Page 9/15

10 Wait for the authentication process to complete. Once the process is done you will have 6 minutes to complete step 5. If you take longer than that you will have to perform this step again. This is a security precaution. 4 Remotely Connecting to your Work Desktop Return to the RDS portal website. Click on "2. Remote Desktop Login". Page 10/15

11 A new window will appear. Enter you European Parliament username and password. These are the same you use at every day at the office. Then click on "Log on". 12 You do not need to install anything. Click on "Skip to log on" as marked on the screenshot. Click on desktop 7. Page 11/15

12 A new window will open on your desktop. You will have to wait while CITRIX configures your remote desktop. After configuration is complete a new Desktop with the same configuration, files, programs and access rights as your office PC desktop will appear. Note that the remote desktop is embedded within your actual desktop. You can easily switch back and forth if you need to work on both simultaneously. You can maximize the size of the Remote desktop by clicking on the maximize button. Page 12/15

13 (1) Notice that you have two taskbars. The one below is for your actual desktop; the one above is for the remote desktop. (2) You can access your main app via the shortcuts on the Remote Desktop. To access your documents click on the "start" menu (1) and then on documents (2) You can also use the start menu to access any programs that do not have a shortcut on the desktop (3). 5 Quitting and logging off IMPORTANT NOTE After using Remote Desktop Services it is important that you quit and log off. Failure to do this is a security risk. This is particularly important if you are using RDS somewhere outside the EP. Page 13/15

14 Note that if the RDS session is left inactive for more than one hour it will automatically log off and you will lose any unsaved work. To properly exit an RDS session you must (1) open the Start menu and then (2) click on "log off". Then you must go to the web portal where you started the RDS session and click on "Log Off" on the top right corner. Page 14/15

15 Logging off will take you to this website. It will ask you to exit the browser tab for security reasons. Do it. You have now fully quit and logged off your RDS session. Finally you can click on the "-" icon on the top right corner to minimize the RDS window (1). This will not exit your session but leave it running in the background. You can return to it by clicking on the CITRIX icon in the taskbar (2). It will automatically log off if you do not return to it within one hour. Page 15/15