IAG Second Factor Delivery Methods

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1 IAG Second Factor Delivery Methods In our ongoing efforts to protect Starbucks information, we have implemented the Identity Access Gateway (IAG) enhanced login procedures for Starbucks systems and applications. Along with your username and password, you will need to provide a Second Factor to authenticate your identity when logging into systems and applications. DEFAULT DELIVERY METHODS Non-Retail Partners will be able to validate their Second Factor via a one-time access code sent to their Starbucks account or from a call to their Starbucks office desk phone. Example: Retail Partners will be prompted to go through a One-Time registration process. They will create a series of three Questions and Answers Vendors, business partners, and / or professional service providers will be able to validate their Second Factor via a one-time access code sent to their address that Starbucks has on file. Example: ADDITIONAL OPTIONS In addition to the default delivery methods, you may choose to receive your Second Factor through other methods. You may elect as many options as you like. All options will be displayed for you to choose from at the time of logging in. SecureAuth Authenticator app downloaded to your mobile device Click here for instructions on installing the SecureAuth Authenticator app to your mobile device. SecureAuth Passcode App installed on your personal PC Click here for instructions on installing the SecureAuth Passcode application to your desktop. Phone call or text message to your personal or Starbucks-issued mobile device Click here for instructions on how to add your mobile device in My Partner Info, which will enable you to select this option.

2 STEPS TO DOWNLOAD SECUREAUTH AUTHENTICATOR APP TO YOUR MOBILE DEVICE 1. Find SecureAuth Authenticator within the App Store (Apple) or Google Play Store (Android) Apple App Store Google Play Store 2. Once you download SecureAuth Authenticator to your mobile device, follow these instructions to set up the app: 1. On your Desktop or Laptop computer, go to Enter your Network ID or GUID 2. Choose delivery method for your one-time access code.

3 3. Enter your one-time access code. 4. Enter your Network ID or GUID Password. 5. You will be presented the QA Code Screen 6. Open the application on your phone -> click the plus sign in the upper left hand corner

4 7. Choose Connect with QR Code 8. Click Scan QR Code 9. Use your mobile device to scan the QR code displayed on your computer screen 10. After the QR code is scanned, enter the 6-digit pin that is displayed on your mobile device into the Confirm Application Configuration field below the QR code on the website

5 11. Once the pin is entered, click the green Enable button on the website and the blue Finished button on the mobile device 12. Registration is now complete and you will be able to select Push to Accept as a PIN Delivery method for MFA in the future! Back to Options

6 STEPS TO INSTALL SOFT TOKEN APP TO YOUR PC Note: Only download this software to a Starbucks-issued PC or your personal PC. Do not download to a shared PC (e.g., public library PC). 1. Install software. Starbucks-issued Computer: PC users Use the Software Center from Windows Explorer to download and install the software. Mac Users Use Self Service (located under the Security Application category). Important Note: If you are unfamiliar with how to install software through these tools, please visit the Tech Café or contact the EHD at Personal Computer: PC Users Download from software vendor website: SecureAuth Passcode for Windows Mac Users Download from Mac App Store: SecureAuth Passcode 2. Once you have installed the SecureAuth Passcode application on your PC/MAC, follow these instructions: Note: To set up the soft token, you will need to use your default delivery method (Starbucks account or Starbucks voic ) to retrieve your one-time access code (step 5). 1. Open SecureAuth Passcode Application from the icon on your computer desktop 2. Choose Add Account to begin the process

7 3. Type the Server URL as 4. Enter your Username. 5. Choose delivery method for your one-time access code. 6. Enter your one-time access code. 7. Enter your Network ID or GUID Password. 8. Choose a PIN, this will be used to unlock the Passcode

8 9. Confirm your PIN 10. Passcode is now ready to use, the provide code can be used as a Second Factor during authentication You have now set up the SecureAuth Passcode app to be used as your Second Factor. This will now show up as an available option for validating your identity. Back to Options

9 STEPS TO ADD MOBILE DEVICE IN MPI 1. Log into My Partner Info: 2. Click on Office Phone. 3. Click Add. 4. Choose Cell Phone in the drop-down menu and enter your number. International Cell Phone numbers should be entered with country code. Important Note: Personal cell phone numbers entered into the Cell Phone field under the Office Phone category will be visible in the Global Address Book within Microsoft Outlook. 5. Click Save. Please allow up to 24 hours for your mobile device to appear as an option for Second Factor. Important Note: If registering a personal mobile device, you are responsible for any service (text/sms) charges incurred as they will not be reimbursed by Starbucks. Back to Options

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