NiceLabel LMS. Installation Guide for Single Server Deployment. Rev-1702 NiceLabel

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1 NiceLabel LMS Installatin Guide fr Single Server Deplyment Rev-1702 NiceLabel

2 1 Cntents 1 Cntents 2 2 Architecture Server Cmpnents and Rles Client Cmpnents 3 3 Prerequisites System Requirements Installatin Prerequisites 5 4 Installing NiceLabel LMS Installing Cntrl Center Installing Web Printing Site Installing Supprt fr WebDAV Enabling WebClient Service t use "Autmatic" Startup Type Installing Desktp Experience Installing WebDAV redirectr 16 5 Activatin 18 6 Accessing NiceLabel LMS Access frm Internal Netwrk Access frm Internet Prt Frwarding Other Methds 20 7 Supprt Online Self-help Cntacting Technical Supprt

3 2 Architecture NiceLabel LMS uses the client-server mdel f cmputing, using which the server prvides resurces (such as cnslidated strage f files and histry f printing events), and the client prvides label design and printut functinality. Print client is available as a desktp client fr n-premise cmputers and as a Web client fr remte users cnnecting ver the Internet. Clients and server cmmunicate ver a cmputer netwrk using the TCP/IP prtcl. This installatin guide prvides installatin steps fr the single-server deplyment scenari. In this case, all server cmpnents are installed n the same cmputer. WARNING: In this dcument, we are using Windws Server 2016 and Micrsft SQL Server 2016 Express. Similar installatin steps are necessary with ther supprted Windws perating systems r ther supprted versins f Micrsft SQL Server. NOTE: Fr instructins n hw t install NiceLabel cmpnents n multiple servers and in multi-tier envirnments, see mre detailed NiceLabel Cntrl Center Installatin Guide and NiceLabel Web Printing Installatin Guide. 2.1 Server Cmpnents And Rles These are the cmpnents that yu have t install and/r cnfigure n the server. Web applicatins (Cntrl Center and Web Printing). These are the main Cntrl Center sftware cmpnents that run n Micrsft Internet Infrmatin Services (IIS) using.net platfrm. Database back-end. This is the database server that runs Micrsft SQL Server and hsts the Cntrl Center database. 2.2 Client Cmpnents There are tw types f client cmpnents. NiceLabel This client prvides label and applicatin designer, and desktp print applicatin. NiceLabel 2017 is installed n the n-premise cmputers. NiceLabel Web client. This is the print applicatin fr Web printing. Yu wuld install it n the print statins, lcated either n-premise r n external cmputers. 3

4 3 Prerequisites 3.1 System Requirements Hardware and sftware requirements CPU: Intel r cmpatible x86 family prcessr Memry: 2 GB r mre RAM Hard drive: 1 GB f available disk space 32-bit r 64-bit Windws perating systems: Windws Server 2008 R2, Windws 7, Windws 8, Windws 8.1, Windws Server 2012, Windws Server 2012 R2, Windws 10, Windws Server 2016 (Windws Server Cre and Windws Nan Server are nt supprted) Micrsft.NET Framewrk Versin 4.5 r higher Display: r higher reslutin mnitr Recmmended printer drivers: NiceLabel printer driver V5.1 r higher Additinal Requirements fr NiceLabel Cntrl Center and NiceLabel PwerFrms Web Cmpnents Recmmended brwsers: Internet Explrer 9+, Ggle Chrme (latest), Mzilla Firefx (latest) Enabled JavaScript in web brwser Installed at least ne printer driver. The label preview functinality requires at least ne printer driver t be installed n the Cntrl Center server. Enabled TLS 1.0 prtcl in Windws. By default, this prtcl is enabled in Windws perating system. If yu have it disabled, make sure t re-enable it during the installatin. Yu can install NiceLabel LMS n physical f virtual cmputer. TIP: T keep the setup as simple as pssible, NiceLabel recmmends yu t install NiceLabel LMS n a dedicated cmputer. This helps yu avid ptential cnflicts with existing sftware. 4

5 Database server Yu need any f the fllwing: Micrsft SQL Server 2005, Micrsft SQL Server 2008, Micrsft SQL Server 2012, Micrsft SQL Server 2014, Micrsft SQL Server 2016 (Express Editin f prducts listed abve are als supprted) SQL Server is required fr installing the NiceLabel database (default database name is NiceAN). Micrsft SQL Server 2016 Express is included n NiceLabel DVD and will be started during Cntrl Center installatin. Web server Internet Infrmatin Services (IIS) 7 r later is required. This Web server is prvided with Windws perating system. It will be autmatically enabled and cnfigured during Cntrl Center installatin. The IIS is required t run Cntrl Center and Web Printing sites. 3.2 Installatin Prerequisites Administrative Windws lgin T install all prerequisites and NiceLabel LMS itself, lg in as a user with administrative privileges, usually Administratr. This gives yu full access t the server. Internet access Fr sftware activatin. Internet access is required fr activating the NiceLabel LMS license. Fr Web Printing access. Internet access is required fr remte Web Printing users t access the server. Member f the IT team n standby T make Web Printing functinality in NiceLabel LMS accessible t external users cnnecting frm the Internet, recnfigure yur netwrk equipment (ruter / firewall). 5

6 4 Installing NiceLabel LMS 4.1 Installing Cntrl Center NOTE: The instructins belw assume yu are installing the sftware frm DVD. If yu have dwnladed the installer, run the file NiceLabelCntrlCenter2017.exe and cntinue with step 6. Cmplete the fllwing steps: 1. Lg in t server as user with lcal administrative permissins, such as lcal Administratr user accunt. 2. Clse all pen applicatins befre starting the installer. 3. Insert the NiceLabel DVD. NOTE: If the applicatin menu des nt start autmatically, duble-click Start.exe. 4. Select Install NiceLabel LMS. 5. Select NiceLabel Cntrl Center. 6. Select installer language. Click OK. 7. Installer verifies that the IIS and all f the required features are available. If sme prerequisites are missing r currently disabled, click buttn Enable Missing IIS Features t install r enable them. 6

7 8. Accept license agreement. Click Next. 9. Enter user infrmatin. Click Next. 10. Accept the default flder t stre the Cntrl Center files. Click Next. 11. Accept the default Start Menu flder int which the shrtcuts will be placed. Click Next. 12. Accept WebDAV site settings. This site is the WebDAV entry pint int the Dcument Strage fr all applicatins that wrk with its files. This site will be installed in the IIS n the current cmputer. 7

8 WARNING: Make sure the entered prt number is nt in use by any ther applicatin n this machine. The prt might be used by a site in IIS, r by sme ther applicatin. If this is a dedicated machine fr NiceLabel sftware, the prt is free. 13. Select a Micrsft SQL Server, which will be used by the Cntrl Center. This is an infrastructure example with a single server the lcal machine als perfrms the rle f a database server. Select the lcal SQL Server. Keep default database name, if yu d nt have a reasn t change it. If yu d nt have the Micrsft SQL Server already installed, click Install SQL Server Express. The buttn is visible if the SQL Server 2016 installatin setup exists in the same flder as Cntrl Center setup file. The installatin f Micrsft SQL Server 2016 Express will start after pressing the buttn. After the installatin is dne, resume with the installatin f Cntrl Center and select the newly installed SQL instance. NOTE: Internet access is required fr this step. This enables the installer t dwnlad all necessary cmpnents. 8

9 1. In the SQL Server 2016 installer, select Basic installatin type. 2. Click Accept t accept the license terms. 3. Click Install t start the autmated installatin prcess. This might take several minutes. 4. (Optinal step). Click Install SSMS t dwnlad and install SQL Server Management Studi. SQL Server Management Studi (SSMS) is an integrated envirnment that enables yu t access, cnfigure, manage, administer, and develp all SQL Server cmpnents. Click Clse. 9

10 5. The Instance Name will be precnfigured t the fllwing setting. (lcal)\sqlexpress 6. Keep the database name. Click Next. 14. Accept the default time interval during which the ld data is remved frm the database. Click Next. NOTE: Yu can fine-tune the archiving time interval and data retentin at a later time using Windws Task Scheduler. 15. Click Install. 10

11 16. Make sure the ptin Install NiceLabel Web Printing after this installatin is cmplete is enabled and click Finish. See chapter Installing Web Printing Site frm step 6. NOTE: This ptin is visible, when Web Printing installer is fund in the same flder. 4.2 Installing Web Printing Site NOTE: The instructins belw assume yu are installing sftware frm the DVD. If yu have started the installer frm within Cntrl Center installatin, cntinue with step 6. T install the Web Printing site n the same cmputer as Cntrl Center, d the fllwing: 1. Lg in t server using the user with lcal administrative permissins, such as lcal Administratr user accunt. 2. T ensure a cmplete installatin, clse all pen applicatins befre yu start. 3. Insert the NiceLabel DVD. NOTE: If the applicatin menu des nt start autmatically, duble-click Start.exe. 4. Select Install NiceLabel LMS. 5. Select NiceLabel Web Printing. 6. Select installatin language frm the drp-dwn list and click OK. Click Next. 11

12 7. Accept the license agreement. Click Next. 8. Enter user infrmatin. Click Next. 9. Accept a default flder where Web Printing files will be stred. Click Next. 10. Accept a default Start Menu flder int which shrtcuts will be placed. Click Next. 11. In Web Site Settings step, accept default setting Use existing web site and create new virtual directry. Click Next. 12. Click Install. 13. When the Web Printing setup is cmplete, leave the Run NiceLabel Web Printing check bx selected. Click Finish and the Lgin page fr Web Printing site will pen in a brwser. The Web Printing site is nw accessible at address: Where hstname will display the name f yur cmputer. 12

13 4.3 Installing Supprt Fr WebDAV WebDAV (Web-based Distributed Authring and Versining) is a set f extensins t HTTP prtcl. It prvides a user framewrk fr creating, changing and mve dcuments n a server; typically a web server r a web share. NiceLabel Cntrl Center prvides WebDAV access t the Dcument Strage files. All clients that interact with the Dcument Strage must have WebDAV supprt enabled. TIP: Typically, the "clients" are NiceLabel Designer and NiceLabel Autmatin. T ensure a successful cnnectin between the client and WebDAV, make sure the fllwing prerequisites are met n the client side: Windws 7, Windws 8/8.1 and Windws 10. WebDAV supprt is already installed and n further actin is required. Windws Server 2008 R2 and 2012 R2. Enable Desktp Experience feature. See details belw. Windws Server Enable Desktp Experience and WebDAV Redirectr features. See instructins n hw t install WebDAV Redirectr belw Enabling WebClient Service T Use "Autmatic" Startup Type Windws perating system supprts access t WebDAV shares using WebClient service. When this service is stpped, users have n access t WebDAV shares. In Windws Vista, 7, 8/8.1 and Windws 10, the service is enabled in Manual startup mde. In Windws Server 2008, 2012 (including R2) and 2016 editins, the default setup des nt have web client service. Yu need t install Desktp Experience package t add web client service. T make sure the WebDAV supprt is always available, set the WebClient service startup type t Autmatic. D the fllwing: 1. Press Windws key (r <Ctrl> + <Esc>) t pen the search. 2. Type in Services and run the Services windw. 3. Scrll dwn in the list and lcate the service WebClient. 4. Duble click WebClient t pen its prperties. 5. In Startup, type cmb bx select Autmatic. 13

14 6. If the service is nt running yet, click Start buttn. 7. Click OK. 8. Clse Services windw Installing Desktp Experience T install Desktp Experience feature n Windws Server perating system, d the fllwing. NOTE: These instructins are fr Windws Server 2012 R2. 1. Start Server Manager frm the Start screen. 2. Click Manage, then click Add Rles and Features. 14

15 3. Select Rle-based r feature-based installatin. Click Next. 4. Select a lcal server frm the server pl. Click Next. 5. The Desktp Experience feature is nt a Server Rle, s skip the Server Rles page by clicking Next. 6. In the Select Features sectin, expand User Interfaces and Infrastructure and check the Desktp Experience check bx. Prbably it will nw ask yu whether yu als want t install the features required by Desktp Experience. Click the Add Features buttn t prceed. Nw, click the Next buttn t prceed. 7. In the Cnfirmatin sectin, ptinally check the Restart the destinatin server autmatically if required check bx as the Desktp Experience feature will need a restart t cmplete. Yu can als manually restart the server after the wizard steps are cmplete. 15

16 8. Wait while the features are being installed. Yu can als clse the Add Rles and Features Wizard windw it will cntinue t run in the backgrund Installing WebDAV Redirectr NOTE: These instructins are fr Windws Server Start Server Manager frm the Start screen. 2. Open Manage menu and click Add Rles and Features. 3. Click Features tab. 4. Select WebDAV Redirectr feature. 5. Click Next t prceed t the Cnfirm installatin selectins windw. 16

17 6. Click Install. Yu can clse the windw while the feature is being installed. 7. Clse Add Rles and Features windw. 17

18 5 Activatin T activate the LMS Pr r LMS Enterprise license in the Cntrl Center server, d the fllwing: 1. Open a brwser n a cmputer with access t the Internet. 2. Type in the URL t the Cntrl Center. Where hstname in the URL is the name f yur cmputer. 3. G t Administratin tab > Licenses. 4. Click the Activate new prduct link. 5. On Activatin page, enter the required user infrmatin and the License Key that was prvided with the prduct. 6. Click Next. 7. Registratin Number is generated autmatically. Make sure the cmputer has an Internet cnnectin and click Finish t cmplete the activatin. 18

19 6 Accessing NiceLabel LMS 6.1 Access Frm Internal Netwrk Nw that yu have installed and activated NiceLabel LMS n the server, these are the access pints fr the server that yu can access while yu are in the same netwrk as the server (nte the lcal name f the server): NOTE: In all examples, the hstname shuld be replaced with the name f yur server. NiceLabel Cntrl Center NiceLabel Web Printing Access Frm Internet Whenever yu want users utside f yur internal netwrk t cnnect t yur Web site, yu have t publish the site n the Internet, n matter what yu want t expse: Cntrl Center itself r Web Printing. Yu will need help frm IT team in yur cmpany t set it up. There are different methds t publish a Web site n the Internet. WARNING: Whenever yu are publishing Web site n the internet, yu are expsing yur infrastructure t pssible security attacks. Fllw the security best practice guidelines t prtect yur Internet-facing Web server Prt Frwarding TIP: This might be the easiest methd t implement. As the name suggest, yu are frwarding all incming requests n the public IP address t the internal cmputer, which is running NiceLabel LMS. IT administratr must cnfigure the main ruter and/r firewall (that cnnects yu t the Internet) t frward all incming requests n prt 80 t the prt 80 n the internal cmputer hstname. The external user wuld visit yur public IP address and see the Web Printing lgin page frm cmputer hstname. 19

20 When cnnecting t yur public IP address (this example shws as the external IP address): The users will actually get the cntent being served frm Web Printing site. Yu need t be familiar with yur public IP, s that yu can send it t external users. The IP address can be static (always the same), r dynamic (the address changes after a defined time interval in h/s) Other Methds The methds f publishing a Web site n the Internet might als be using a reverse prxy in the DMZ, using VPN cnnectins, and ther. These methds are utside the scpe f this dcument. 20

21 7 Supprt 7.1 Online Self-help Yu can find the latest builds, updates, wrkarunds fr prblems and Frequently Asked Questins (FAQ) n the prduct web site at Full versin f the installatin guides: NiceLabel Cntrl Center Installatin Guide NiceLabel Web Printing Installatin Guide Fr mre infrmatin please refer t: Knwledge base: NiceLabel Supprt: NiceLabel Tutrials: NiceLabel Frums: NOTE: If yu have a Service Maintenance Agreement (SMA), please cntact the premium supprt as specified in the agreement. 7.2 Cntacting Technical Supprt At sme pint, when yu encunter a prblem that yu cannt slve by yurself, yu may need t cntact yur supprt representative fr additinal assistance NOTE: If yu have a Service Maintenance Agreement (SMA), please cntact the premium supprt as specified in the agreement. Befre cntacting supprt it wuld be very helpful, if yu cllected infrmatin abut the prblem, the cmputer and perating system, yu are running NiceLabel sftware n. Yu can use the fllwing checklist. Checklist What happened? Write dwn exactly the errr message that yu get r make a screen sht f the errr. When was the errr discvered fr the first time? What did yu expect t happen? Have yu discvered the prblem earlier? 21

22 Can the errr be reprduced? Hw ften did the errr ccur? Have yu tried t use NiceLabel sftware this way earlier? If yur prblem is cming and ging, please describe circumstances and under what cnditins the errr appears. Which versin f NiceLabel sftware are yu using? Which versin f NiceLabel was used t design the label? Can yu prvide the files that yu were using when the issue ccurred (data files, cnfiguratin files, label files, etc.)? Which printer are yu using? Which versin f printer driver are yu using? Which perating system are yu using? In which language? Are yu using firewall? Are all the required prts pen? Which versin f Micrsft.NET framewrk is installed? 22

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