VX680 User Manual. Date: 07/11/17 Version Copyright Adyen B.V Simon Carmiggeltstraat DJ Amsterdam The Netherlands.

Transcription

1 VX680 User Manual Date: 07/11/17 Version 0.0 Copyright Adyen B.V Simon Carmiggeltstraat DJ Amsterdam The Netherlands

2 Table of Contents 1 Legacy instructions for firmware version 11 - VX Prerequisites - VX Provided components Turn on and turn off the VX Turn on the VX Turn off the VX Board the terminal - VX Before you begin Board with the Adyen POS App 7 2 Board with the Adyen Customer Area 8 3 Board the terminal with the Adyen Platform in standalone mode 9 4 Board the terminal with custom integrations 9 4 Basic functionality - VX EMV (chip) transaction Magnetic stripe transaction Shift and end-of-day reports Refund 11 1 Perform a refund 11

3 5 Use the Installer framework - VX Open the Installer menu View, install and update releases Delete packages and releases Make special payments - VX Maintenance - VX Inspect device security - VX Replace paper rolls Use the admin menu - VX Admin menu functions - VX Main menu Network menu Installer menu Merchant menu Totals menu Transactions 18 9 VX680 WF/BT technical specifications Troubleshooting and support VX In case of a malfunction Request assistance 19

4 Here we describe how to set up, configure and use the VX680 Wi-Fi payment device as a stand-alone payment device. VX680 If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronise with the Adyen platform due to lack of an outgoing internet connection. Legacy instructions for firmware version 11 - VX680 To download the PDF instructions VX680 firmware v. 11, click here. Prerequisites - VX680 VX680 Supported payment cards Page Adyen BV Confidential

5 Page Adyen BV Confidential VX680 Supported payment cards Visa VPay Mastercard Maestro American Express Discover Diners club international UnionPay JCB Provided components VX680 PED Charging cradle Power supply Battery 1 paper roll Lift the printer cover latch to open it, and then lift the cover. Remove any partial roll of paper in the printer tray. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past the glue residue. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted. Drop the paper roll into the printer tray and close the latch. Close the cover and tear off any excess paper. Connect the charging cradle to the power supply cable, and then the power supply to the electrical grid. Place the VX680 terminal on the cradle to charge the device and to power it on. To fully charge the VX680, place it on the cradle for at least 6 hours, until the led indicator remains lit.

6 Turn on and turn off the VX680 Turn on the VX680 Press and hold for a couple of seconds. When the device is fully booted, it displays the Adyen logo or the merchant logo, in case you provided us with a logo and we have already registered the terminal to your account. Turn off the VX680 Press and hold. The device will beep repeatedly and then power down. Ensure the VX680 is fully charged To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains lit. Press + 9. Enter the admin PIN code to unlock the device. No admin PIN code is required if the terminal is not yet boarded. If you do not know the code, contact the POS Support Team to obtain the specific admin PIN code for your device. Scroll through menus using the * and # buttons for scrolling up and down respectively Press Network. Press Wifi. Press Networks Press Scan to scan for a network or Add to manually add a network. When scanning, the terminal displays the message "Scanning network", while it looks for a network. Page Adyen BV Confidential

7 Choose the desired network and enter the wireless password. The terminal will connect to the network. The terminal sets the network as default automatically, and connects to it. Exit the network menu to begin boarding the device. Use the quick info menu to quickly view terminal information: Press and 5 at the same time. The quick info menu opens and displays the: IP address Terminal ID Software version QR code with an encoded IP, MAC address, Network name, Store name, Merchant Account and Terminal ID. Board the terminal - VX680 Before you begin Ensure the VX680 fully charged. To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit. Board the terminal only after successfully following the steps in Prerequisites - VX680. Board with the Adyen POS App 6. Press + 9 to open the admin menu. Enter the admin PIN code (If you don't know this code, contact the POS Support Team ). The terminal displays the admin menu. Press Network. Press Wifi. Press TCP/IP settings to view and make a note of the terminal's IP address. Download and install the itunes or the Google Play Store. Board with an Android device Open the Adyen POS App. Enter your account details. These were provided in the registration of your merchant account. If you do not have these, please the POS Support Team. Page Adyen BV Confidential

8 Tap. Tap Payment device. The app will prompt to select between Bluetooth and WiFi connection. Enter the IP address of your terminal and tap Add Device. The Adyen POS App identifies the terminal, synchronizes with the Adyen platform, and verifies the terminal configuration. The terminal restarts. Upon restart, the terminal is boarded and ready to use. Board with an ios device Open the Adyen POS App on the mobile device. Tap the icon Tap the ' +' at the top of the Payment device popup menu. Enter the device hostname or IP. The device will now be listed in the Payment device menu with the status "Not Boarded". Tap the name of the device. The device displays a message saying the device is not configured, with options to Cancel or Board device. Tap Board Device. The terminal begins boarding and restarts. Upon restart, the terminal is boarded and ready to be used. Board with the Adyen Customer Area Log in to the Customer Area with your credentials. Open the Point-of-Sale menu. Search your terminal serial number in the Terminal Fleet Manager. Go to the Terminal Detail page. Assign the terminal to a merchant account by selecting a merchant code from the dropdown menu. Select a webservice user and assign the terminal. Enter the one-time password from the terminal detail page on the terminal to board the terminal. 8. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments. Page Adyen BV Confidential

9 Board the terminal with the Adyen Platform in standalone mode Board the terminal using the Adyen POS App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen POS App or our integrations. Board the terminal with custom integrations To board the terminal with your own custom systems, review our Java Native Interface Integration, COM Extension for Windows integration, and C Library Integration guides. For mobile POS applications, see our Android guide. For integration support, contact the POS Support Team. See Basic Functionality - VX680 for information on processing payments. Basic functionality - VX680 If the terminal shows an exclamation at the top bar, this means that the terminal holds data that it failed to synchronise with the Adyen platform due to lack of an outgoing internet connection. EMV (chip) transaction Initiate a transaction via your app. If the terminal is in standalone mode, use the select key in the middle of the directional pad to select Start on the screen. Enter the amount and then press. When the terminal is ready, insert the chip card into the terminal and allow it to read the card. When prompted, the customer enters a PIN on the terminal and presses. For CHIP & Sign, a signature prompt occurs instead of a PIN prompt. Compare (i) the name and (ii) the signature on the card with the shopper s ID. If they match, you can approve (1 additional receipt is printed) or decline (2 additional receipts are printed) the transaction on the device. Do NOT remove the card until prompted to do so or the transaction will be void. After the authorization is approved, the terminal displays Approved and the card may be removed. Page Adyen BV Confidential

10 After each transaction, at least 2 receipts are printed: a. b. A merchant receipt A shopper receipt Magnetic stripe transaction Initiate a transaction via your App or Cash Register. If the terminal is in standalone mode, press Start on the screen, enter the amount and then press the key. After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the terminal. Sign the transaction. After authorization approval, Approved message appears on the terminal signifying that the transaction is complete. After each transaction, at least 2 receipts are printed: a. b. A merchant receipt, and A shopper receipt. Shift and end-of-day reports The terminal can print a summary with an overview of the total amounts processed since the last reset. If you want to print a summary report periodically, reset the counters after printing the report. To print the day totals, do the following: Press + 9. Enter the admin PIN code. Press Totals. Press Print totals to print the day totals. After printing the day totals, press Reset totals to reset the counter. If you do not have your admin PIN code, possupport@adyen.com Page Adyen BV Confidential

11 Refund A shopper may decide to return previously purchased goods, and you might want to start a refund transaction to pay back the corresponding amount to the shopper s card. For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a password to perform a refund. Perform a refund To perform a refund, do the following: Press + 8. Enter the admin PIN code. Enter the amount to refund, then proceed like in a normal transaction. If you do not have your admin PIN code, possupport@adyen.com Use the Installer framework - VX680 The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases. The installer framework is available from firmware v. 1 Open the Installer menu Press + 9 to open the admin menu. Press Installer to open the Installer menu. View, install and update releases From the Installer menu, Page Adyen BV Confidential

12 Press View Release to view the latest available release. This will show which packages the Installer will try to install when it runs. Press View Packages to view packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here. Press Update release.json to download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform. Press Run Installer to run the Installer immediately, rather than waiting until midnight. On restart, the device begins installing from the Installer framework. The PED will restart multiple times while it downloads and configures updated system files. Delete packages and releases Press Delete packages. This will delete all packages installed so all packages will be re-installed on the next run. Press 6. Delete single package. This will delete all packages installed so all packages will be re-installed on the next run. Press 7. Delete release to delete the release. This will remove the release pushed from the Customer Area and install a firmware default but will keep the terminal registered to your merchant account. Make special payments - VX680 The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration. To enter the special payment functions menu, do the following: Press + 8. Enter the PIN code to unlock the device. If you do not know the code, contact the the specific PIN code for your device. to obtain Review one or more of the following payment options, which are available depending on your configuration: a. Normal payment - Choose this option to access the payment screen, where you can enter an amount. b. Manual entry payment - Choose this option to access the payment screen. Page Adyen BV Confidential

13 i. ii. After entering an amount, press. You are prompted to input the PAN, and then the card expiry date. The transaction then follows the normal flow. The special payment functions menu also includes the option to refund a payment. For more information, see Basic functionality - VX680. Maintenance - VX680 Inspect device security - VX680 Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data. Please make sure you and your store staff do the following: Verify your device looks like the pictures in this manual. The Adyen logo or your company logo should show up after powering on the terminal. Do not use the device if it is damaged or covered with a sticker. Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification. Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices). Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer). Replace paper rolls The VX680 uses the following receipt paper: 57 mm x 35 mm x 12 mm thermal receipt paper It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments. Replacing paper is the your responsibility (Adyen does not sell paper). Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Page Adyen BV Confidential

14 Lift the printer cover up and then back Remove any partial roll of paper in the printer tray by lifting it up. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted. Drop the paper roll into the printer tray. 8. Pull the paper up past the glue residue on the paper roll. 9. Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small amount of paper past the glue residue to extend outside of the printer cover. Page Adyen BV Confidential

15 Use the admin menu - VX680 To enter the terminal admin menu, press + 9. Enter the admin PIN code (If you don't know this code, contact the POS Support Team ). The terminal displays the admin menu. Admin menu functions - VX680 Main menu Menu Option Description Totals Print and reset totals. Network View connection status, scan for networks and perform diagnostics. Installer Download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. Merchant Make maintenance calls, download, view and erase configurations. Restart Restart the terminal software. 6. Reboot Turn off/shut down the terminal. Network menu Menu option Description Connection Status View the name and connection status of the network connection. Ethernet List ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections. Wifi Switch to turn on or off WiFi. Networks Scan for networks and add networks manually. Page Adyen BV Confidential

16 Menu option Description TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings. Wifi reset Erase the WiFi settings and reboot the terminal Reload Wifi Reload the WiFi profile configured on the backend. Bluetooth View Bluetooth settings, scan and pair bluetooth devices, and set the terminal as discoverable to other devices. (VX690 only) Bluetooth Switch that allows you to turn on or off Bluetooth. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings. Base station Pair the terminal with a bluetooth base station. Scan /Discovery Scan for bluetooth devices or set the terminal as discoverable to bluetooth devices. GPRS View terminal GPRS settings for a connection to a mobile network. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings. GPRS settings View GPRS settings such as operator, Network, IMEI, signal, RSSI etc. Diagnostics Perform diagnostic tests to test connection. Ping Ping a specific host with a specified packet length. Test PSP connection Perform a test to check connection to the PSP. Installer menu Menu Option Description View Release (Only available on standalone terminals) Page Adyen BV Confidential

17 Menu Option Description Generate a receipt showing the total processed amount per currency per card type. View Packages (Only available on standalone terminals) Reset the total amounts processed counter. Do not forget to reset totals after your shift. Update release Download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform. Run Installer Run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework. Delete packages Delete all packages installed so all packages will be re-installed on the next run. 6. Delete single package Delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation. 6. Delete release Remove the release pushed from the Customer Area and install a firmware default but will keep the terminal registered to your merchant account. Merchant menu Menu option Description Maintenance call Make a maintenance call to invoke terminal actions configured on the backend. Download configuration Download a new merchant configuration. Do not execute this command unless instructed to do so by Adyen Support. View configuration Show the following information: Firmware version the terminal is running Merchant account the terminal is registered to Additional details. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode. View firmware Page Adyen BV Confidential

18 Menu option Description View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed. View hardware View Terminal ID, Serial port, internal printer settings, and CIB version. Erase configuration Erase the configuration from the terminal. This requires re-boarding the terminal to your merchant account) Totals menu Menu Option Description Print totals (Only available on standalone terminals) Generate a receipt showing the total processed amount per currency per card type. Reset totals (Only available on standalone terminals) Reset the total amounts processed counter. Do not forget to reset totals after your shift. Transactions View a list of all transactions Page Adyen BV Confidential

19 VX680 WF/BT technical specifications Processor 400 MHz, ARM11 32-bit RISC processor Power battery Li-Ion 7.2 V/1800 mah Memory 192 MB (128 MB Flash, 64 MB SDRAM) Environmental 0 to 50 C (32 to 122 F) operating temperature, -20 to 60 C (-4 to 140 F) storing temperature, 5% to 90% relative humidity, non-condensing Display 5" color QVGA, resistive touch screen Physical 72 mm L x 82 mm W x 62 mm H Printer 18 lps, 38 mm paper roll Terminal 481 g; full shipping: 1,214 g Card Triple track MSR, landed smart card Wi-Fi 8011b/g/n readers contactless ISO14443 A&B, MiFare, ISO18092 capable, EMVCo L1 certification, supports major NFC/contactless schemes Peripheral Single multi-port connector supports RS- Other Features 3 SAM slots, audio 232, USB Host, USB standard /video player slave and integrated charging Troubleshooting and support VX680 In case of a malfunction Check our troubleshooting section for articles that may help you find a solution for the issue. Request assistance Contact the POS Support Team. Provide the following information: Merchant account PSP reference (if applicable) Terminal serial number Page Adyen BV Confidential