STP Customer Installation Document. For New STP Installs (Using HPM for Go! Res 4.x)

Transcription

1 STP Customer Installation Document For New STP Installs (Using HPM for Go! Res 4.x)

2 Go! Res 4.x STP Customer Installation Document Table of Contents I. Terminology 1 II. Pre-Installation Checklist (Requirements) 1 III. Go Res Diag Tool 2 IV. Printer Cabling & Attachment 3 A. Printer Cable Acquisition 3 B. Serial Printer Cable Pinning (fabrication guidelines) 4 C. Printer Preparation: 4 D. COM (Serial) Port Attachment: 4 E. LPT (Parallel) Port Attachment: 4 V. Printers 5 A. Setting Up the Unimark Sprite as a Ticket Printer 5 B. Setting up the Genicom 1600 as an ATB Ticket Printer 6 C. Setting Up the TI 885 as an Itinerary Printer 7 VI. Windows Configuration 9 A. Hibernation Mode OFF in Windows 9 B. COM port settings for HPM 9 VII. Host Print Manager Configuration (HPM) 10 A. Down loading HPM 10 B. Host Print Manager Configuration (Configuring Printers) 13 The STP installation and configuration process is now completed! 17 Version 06/27/2006 jhcain 2

3 I. TERMINOLOGY STP: Satellite Ticket Printer HPM: Host Print Manager software that handles data flow between Worldspan host system and attached host printers. HPM PC: Computer(s) with HPM software installed and host printers attached. Host Printer: A printer that receives data from the Worldspan host system, i.e.: tickets, itineraries, invoices, etc (not network or print screen printers). GoRes diag tool: verifies GoRes requirements are met (see Section III) Mouse clicking- left/right clicks: Left and Right clicks assume the mouse is configured with the left button as the primary button, and the right click as the secondary button. This is the default mouse button configuration. Choose or click in these directions refers to a left button mouse click. A right click will be identified as such. II. PRE-INSTALLATION CHECKLIST (REQUIREMENTS) Important: Before beginning the installation, review the checklist below. Complete all items. The customer would be well advised to have their Network Administrator review the requirements below. A. Customer must procure STP printer(s) through Hosting Agency. The printers must be Worldspan certified GDS printers. B. Customer must get the six character address(es) from the Hosting Agencies for all printers to be configured. It is referred to as an LEID. This information will be used to select the proper printer(s) for your STP when configuring HPM. C. Customer must obtain a valid Login ID and Password to access the HPM install screens from the Hosting Agency. D. Customer must obtain serial and/or parallel cable(s) to attach printer(s) to pc either by ordering or fabrication (Section IV). Note: Ticket printers must be connected via serial cable. E. Provide sufficient electrical outlets to run printer(s) and pc. F. Customer must provide a pc with a minimum Operating System level of Win2000 Pro SP1 (or server) or Windows XP Pro. G. Internet Explorer browser version 5.5 or above must be installed. H. The PC: 1. Must meet the minimum equipment requirements published in the Go! Tool Kit. 2. Must be connected to the network and have internet access. 3. Must not connect to the internet via a Proxy Server (development is underway to allow this option sometime in the near future). 4. The user must be logged in with full Administrator rights to the local pc in order to load and configure HPM. After initial install a non-administrative login can be used to launch and run the program. 5. If a firewall is involved ports 80, 443 and 4000 (outbound) must be open. 6. The pc must have sufficient serial and/or parallel ports to support the number of printers to be connected. 7. Should be positioned to allow access by serial cable(s) to the printer(s). Distance will be dictated by cable length. 8. Run the Go Res diag tool (section III) to verify proper connection and requirements are met. I. Setup and connect all equipment before beginning the installation of HPM. 1

4 III. GO RES DIAG TOOL The GoRes diag tool performs 16 system checks to verify the requirements for GoRes to operate properly have been met. Tests 1 through 8 are pc requirements and 9 through 16 are network requirements. Tests 9 through 16 must all pass for GoRes to operate. If any of these tests fail the customer will need to address the problems with their LAN Administrator. Follow the instructions below to run the Go!Res diag tool. A. Open the Internet Explorer Browser and type in the URL : and hit enter. B. You will first see a screen to download the application. Read the instructions and click on the link to the right that says Click here to download. A progress bar will display to show the loading status. C. You will see the screen displayed below. Choose the Click Here to Start button. 2

5 D. The test results will display after a brief period indicating the status of each of the tests. E. Verify that all items have passed. If any are indicated as failed consult with your Network Administrator. IV. PRINTER CABLING & ATTACHMENT A. PRINTER CABLE ACQUISITION Parallel cables are used to connect itinerary/invoice (but not ticket) printers to the hosting PC. Standard parallel printer cables in lengths up to 30 feet can be purchased in prefabricated lengths at a variety of computer stores and other retail outlets that carry computer equipment. Use Standard Parallel cables ONLY not the Bi-directional Parallel cables that are also sold. You may purchase them over the internet with your serial cable (listed below) from Control Cable at Under the Products menu on the left click on PC Cables, then click on Printer cables in the middle of the screen. You may purchase any PARALLEL PRINTER CABLE, IEEE1284, D25M/CENT36M in the length you desire and follow the on screen instructions for purchase and shipping. Again, do not choose any Parallel Bi-directional cables. Serial cables must be used to connect ticket printers to the hosting PC, and can also be used to connect itinerary/invoice printers, if sufficient serial ports are available. Serial printer cables must be fabricated per the following instructions, or can be purchased via the internet at Towards the bottom of the Products listing in the left hand panel is GO!RES Cables, click on this link. Choose the desired cable length 25,50,75 or 100 foot and follow the on screen instructions for purchase and shipping. Worldspan serial cables are not available for purchase over the counter at any retailer. Cables used by existing Worldspan customers on Worldspan for Windows v4.2 or above, or any previous version of Go! Res may be reused with this installation. They are the same as those from Control Cable, to the same specifications as the one below outlined for fabrication. 3

6 B. SERIAL PRINTER CABLE PINNING (FABRICATION GUIDELINES) This section outlines the pin out of the cable referred to as a serial cable throughout these instructions. This pin configuration is necessary to successfully connect from the serial port of a Go!Res pc running HPM. Note: The cable below is a standard 9 to 25 pin serial printer cable for use with Worldspan approved GDS printers only. For new installations, no previous Worldspan installation or cables present, fabricate this cable or order from Control Cable per the instructions above. The color coding is only suggested as a standard, any color wire could be used as long as the same pin to pin connection is made from end to end of the cable. 9 to 25 Pin Serial Printer Cable PC End Printer End 9 Pin Female 25 Pin Male 3 Red 3 5 Black 7 6 Purple 20 8 Yellow 11 3 pins jumpered at the male or printer end C. PRINTER PREPARATION: 1. Plug in the printer power cord to an outlet and to the printer. 2. Power on the printer and load stock. D. COM (SERIAL) PORT ATTACHMENT: 1. Attach the large end of the cable provided to the back of the printer in the upper of the two 25 PIN ports on a Sprite or Genicom 1600 printer. Serial Itinerary printers have only one connection it will fit. 2. Attach the smaller end to an open COM port on the back of the PC. 3. If there are 2 COM Ports, Note the port name: COM1 = (A) or COM2 = (B). You will need to know this later when configuring HPM E. LPT (PARALLEL) PORT ATTACHMENT: 1. Attach the pinned end of the cable to the parallel port on the back of the PC. 2. Attach the slotted (larger) end of the cable to the port on the back of the printer. 4

7 V. PRINTERS In this section we will cover the most commonly found printers for an STP installation. If you have a Worldspan certified GDS printer not found below please refer to one of the Go!Res 4.x Installation documents listed in the Go! Tool Kit where you found this document. They list and describe installation for all certified Worldspan printers. A. SETTING UP THE UNIMARK SPRITE AS A TICKET PRINTER 1. Customer should follow Unimark s manual for hardware assembly. 2. Have available a blank, formatted, 3.5 inch, 1.44Mb. diskette. 3. Put a blank diskette in your computer 4. Download and run this file (i.e. UnimarkSpriteUCI.exe) This file is located on the Go! Toolkit. You can find this information at: follow steps 1 through 4 for downloading the file for the printer. There are also instructions and diagrams for loading stock in the printer at this site. NOTE: When this file is run, it will extract the necessary files to the blank diskette. 5. Place the diskette in your Unimark Sprite printer 6. Boot the Unimark Sprite printer with the diskette inserted. The Unimark Sprite is now ready for printing with Go! Res. 5

8 B. SETTING UP THE GENICOM 1600 AS AN ATB TICKET PRINTER Configuring the 1600 printer: 1. At the front of the printer, press the Ready/Wait button on the panel until Ready light turns off. The LCD panel will read Waiting/Idle and the Check Display light will be flashing. 2. Press the Menu button. Press the Next button until Menu Setup is displayed on the panel. Press the select button. 3. Press the Next button until SETUP INTERFACE is displayed. Press the Select button. INTERFACE INPUT PORT will display. Press Select. 4. Press the Next button until INPUT PORT 25 PIN RS-232 is displayed. Press Select. INPUT PORT 25 PIN RS-232 BUFFER SIZE will display, press Select. 5. Press the Next button until BUFFER SIZE 256 displays and press Select. Press Next, 25 PIN RS-232 BAUD RATE displays. Press Select. 6. Press Next until BAUD RATE 9600 shows and press Select. Press Next, 25 PIN RS-232 DATA BITS displays, press Select. Press Next to DATA BITS 8 displays and then press Select. 7. Press the Next button until 25 PIN RS-232 PARITY displays, press Select. Press next until PARITY NONE displays and press Select. 8. Press the Next button until 25 PIN RS-232 DC1/DC3 displays, press Select. Press Next to DC1/DC3 OFF and Press Select. 9. Press the Next button until 25 PIN RS-232 PIN 11 displays, press Select. Press Next to PIN 11 ON and press Select. 10. Press the Next button until 25 PIN RS-232 DTR displays, press Select. Press Next to DTR HIGH ALWAYS and press Select. 11. Press the Menu button until SETUP INTERFACE displays. Press Next until SETUP MISC displays and press Select. 12. Press Next until MISC AUTO LF on CR displays and press Select. Press Next to Yes and press Select. 13. Press Next until MISC AUTO CR on LF displays and press Select. Press Next to No and press Select. 14. Press Menu until Save to disk? displays. Press Next To Yes and press Select. 15. Wait until it finishes saving and MENU SETUP displays on the LCD panel, then press the Ready/Wait button so the Ready light comes on. 6

9 C. SETTING UP THE TI 885 AS AN ITINERARY PRINTER 1. Default the Printer s Settings Note: do not skip this step. It returns the printer to the original factory default settings, and ensures that you are starting from a clean slate when making the configuration settings described below. Skipping this step will result in unexpected behavior of the printer. 1. Plug in the printer power cord. 2. Power on the printer and load paper or stock. 3. Open Panel (small door on right hand, front top side). Place the "Print Features dial in the "Host position. 4. Press Menu+Accept+Change simultaneously (the printer should emit a beep). This defaults the printer configuration to a known starting point. 5. Return the print features dial to the setting required for the stock type being used. See table 3 Table 3 - Dial Setting Stock Type A = 3.25" Cardboard Type ATB Stock. (Burster Enabled) B = 7" (TAT) Transitional Ticket Stock C = 3.5" Boarding Pass Stock. (Burster Enabled) D = 11" LLI/Hardcopy E = 14" LLI/Hardcopy F = 12" Hardcopy 2. Connecting Printer to PC 1. Attach the large end of the serial cable to the back of the printer in the port next to the power cord. If parallel cable being used (not a ticket printer), attach larger end of the cable to the port opposite the power cord on the back. NOTE: Parallel connection is NOT supported when printer is to be used for ticketing! 2. If setting up as a serial printer, attach the smaller end to an open COM port on the back of the workstation pc (ticket printers must be connected to Serial Ports). If setting up as any other type of printer (itinerary, invoice) attach the smaller end to either an open COM or LPT port, depending on the type of cable, serial to a com port, parallel to an LPT port. 3. Note the port name cabled to: COM1 = (A) or COM2 = (B), or LPT1 to be used in HPM configuration. 7

10 3. Verifying/Changing the Printer Configuration Settings 1. Open Panel (small door on right hand, front top side)- Ensure that the Print Features Dial is set to position D for Itinerary Printer (common) or position A for an ATB1 ticket printer. 2. Press: Command 3. Press: Menu 4. Press: Accept. NOTE: The defaulted printer config line will be printed. Default Position D (Itin) - 11 inch Stock = 14; 28; 32; 41; 81; 84; 85; 9B The correct settings for Windows 2000 and XP would be one of the below: Serial = 14; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position Serial = 14; 28; 32; 41; 81; 84; 85; 91; 92; 97; 9B (ATB) A dial Position Parallel = 17; 28; 32; 41; 81; 84; 85; 97; 9B - (ITN) D/E dial position Since the default settings (as printed) are different from the proper settings for parallel, changes to the settings are necessary to be performed in steps 5-7 below for itinerary printers run parallel. Note: Although the default is slightly different when used in position A as an ATB1 ticket printer, the same changes noted below will still have to be done, for parallel use. In order to make the necessary changes follow the steps below: 5. Press Change: it will print COMM MODE = 14-ON. If this is a serial printer, skip the next step and proceed with the directions. For a parallel printer complete the next step and continue. 6. Parallel Printer ONLY) Press Change repeatedly until COMM MODE = 17-ON prints, then press Accept. 7. Press Normal, then press Command, then Normal, then Command and then Normal. This will permanently save the changes we have made. 4. Adjusting Top Of Form 1. Press Command button 2. Press FORM FEED button once Adjust stock as necessary using the form align up or down buttons 18 Presses = One Character 24 Presses = one Line 3. Press FORM FEED once 4. Press Normal Command Normal. To save settings 5. Adjust The First Print Line 1. Press Command 2. Press TEAROFF once Adjust stock as necessary using the form align up or down buttons 18 Presses = One Character 24 Presses = one Line 3. Press TEAROFF once 4. Press Normal Command Normal After all steps have been complete, the Normal light will turn on, and the Command and Menu lights will turn off. 8

11 VI. WINDOWS CONFIGURATION The following items must be checked and completed in order for HPM to function properly. These instructions are written for Windows XP Operating System with differences for Windows 2000 in parenthesis. Failure to complete both of the items below can result in HPM not functioning correctly and printer problems in general. A. HIBERNATION MODE OFF IN WINDOWS 1. At all PC s with printers attached, must turn off hibernation mode. 2. Click Start, (click settings *Win2000) click Control Panel and double click Power Options 3. At the Power Schemes tab displayed, set all three drop down options to Never 4. Now click on the Hibernate tab and uncheck Enable Hibernation 5. Click the OK button and exit the Control Panel B. COM PORT SETTINGS FOR HPM 1. Ensure Com ports settings are set as follows for the PC with printers attached. 2. Click Start, (click settings *Win2000) Control Panel and double click Administrative Tools. 3. Double click Computer Management and click on Device manager under System Tools. 4. Click the + in front of Ports (COM & LPT) 5. Double click on each COM port you will use on this PC and select the Port Settings tab 6. Change the settings to match the panel below 9600, 8, None, 1 and Hardware. 7. Click on the Advanced button and uncheck Use FIFO buffers., Click OK and click OK again. 8. Finish steps 5 through 8 for all other COM ports to be used on this PC before continuing with the next section Section, Configuring HPM.. 9

12 VII. HOST PRINT MANAGER CONFIGURATION (HPM) Host Print Manager Configuration (HPMCFG) establishes the configuration settings necessary for Host Print Manager (HPM) to correctly send host documents to Worldspan GDS printers. HPM is loaded and configured on a physical PC, and associates printer DA s to printer(s) connected to the PC s serial and/or parallel ports. A. DOWN LOADING HPM 1. Open Internet Explorer and type in the URL in the address bar and hit the enter key. The following screen will display. 2. Enter the Login ID and Password you obtained earlier from the Hosting Agency and click on the Go! Button. 3. The HPM configuration screen loads. 10

13 4. Click on the link to Install HPM.exe Note: If you receive a Security Warning banner when executing Install HPM.exe, please click Run to continue. 5. Click Next to continue with the installation. 6. Click Next to perform the Internet Connectivity Check. 11

14 7. If you have a form of broadband service this question should most likely be left as the default No. Dialup modems and some satellite DSL installations that do not maintain a connection require this question to be answered, Yes, via modem in order to launch the application after the desktop has begun to load and the connection has been established. If your installation requires a change to Yes from the default No you can not run HPMv7 as a Service, it must run it as an Application and you will not get the dialog box in Step 4 to choose. Click next. 8. Click the radio button for the type of installation desired, Application or as a Service. Worldspan recommends agencies use the HPM Application unless there is a solid technical requirement on your network to run it as a Service. HPM Application is the default selection. These instructions will follow the scenario to install as an Application. HPM Service is meant for a select few and requires additional processes for configuration with technical expertise required. Click Next to continue. 12

15 9. Various loading banners and percentage complete bars will flash on the screen until the following screen appears. Click Cancel here to continue the HPM Device Configuration process. If this was an upgrade to HPMv7 and no printer device changes are required you may choose OK to restart the computer and automatically relaunch HPMv Configure printer workstation is now the next step indicated in the checklist column to accomplish. Configure printer workstation B. HOST PRINT MANAGER CONFIGURATION (CONFIGURING PRINTERS) Host Print Manager Configuration (HPM Config) establishes the configuration settings necessary for Host Print Manager (HPM) to correctly send host documents to printers. HPM is loaded and configured on a physical computer and associates Host print device addresses to local serial and/or parallel ports as well as Windows Print Devices configured on the computer whether they are network or local printers. It also allows configuration of other file devices such as Tairs or FastClip. A. HPM Configuration 1. Click the Refresh tab once to force a registry check to enable the features of HPMv7 before starting to configure your print devices. Click Refresh once before beginning configuration 13

16 2. To configure a printer you can a. Drag and drop: A device from the Unconfigured device list to the Configured Device header. A device from the configured device list to the Unconfigured Device header. (For deinstalling a printer.) b. Or Click once on the device to be configured to Add to Local Machine. 3. Using the printer device address information, LEID s you obtained earlier from the Hosting Agency, left click and drag the address from the Unconfigured Devices on the left and drop it on top of the line above that says Local Machine. Note: If you are configuring a second or third printer to this workstation drop the item onto the HPM_XXXXXX_00X device that was created under Local Machine. 4. A new item selection menu is displayed. Click on New Workstation. Click on New Workstation or Add to Local Machine for the first printer to be configured. 5. It will immediately create an HPM device under Local Machine and the printer you chose will appear below that as a device configured to this workstation. 6. In our example below the Hard Copy printer was the one select. As you can see it has created an HPM device and the printer is under that. 7. On the right hand panel the configuration properties for that printer appear. Choose the type of connection there is to this printer: Serial, Parallel or Windows Print Device using the radio buttons. 8. For a Serial printer chose the correct Com port you have attached the printer to and accept all other defaults in this section. 9. If this is a Parallel printer LPT1 will display, chose the correct LPT port and accept all other defaults in this section. The possible exception might be Special Character Handling. If your printer prints over itself on the same line after configuration, change this value to Line Feeds. Note: If you are configuring an Epson 680 pro, you must click the radio button for line feeds. 14

17 Choose the radio button for the type of connection, serial, parallel or Windows Print Device. HPM device name created and printer assigned under it. 10. If this is a serial or parallel printer. Referring to the screen below: Next click on the drop down arrow next to the device list at the bottom of the right hand panel. 11. Choose the type of printer that has been configured to this port. 12. For FASTCLIP select the default path (recommended), which should be: For Fastclip- C:\Wspan\Hostprt (correct it to read this if not the default). Note: This is Very Important! If a path other than the default path is chosen, you must note it and use it when configuring Fastclip. The directions assume you ve used the default path. Choose your printer from the list. If not listed choose Other. Click the drop down arrow to view the list. 15

18 13. If this device uses a Windows Print Driver, choose the radio button for Windows Print Device. The following screen will appear. Choose the correct Windows printer configured on this computer and click on Print in the Dialog box. Notes: Printers chosen using this method must not print accountable documents (no ticket printers)! The Windows Print Driver must be installed and the printer tested prior to running HPM configuration. Click the correct Windows Printer and then click Print. 14. You will see the following screen appear indicating the Windows Print Device this Host Printer is now attached to. Windows Print Device this Host Printer is now attached to. 15. Repeat applicable steps 3 through 14 for any other printers that may need to be configured for your STP site. Refer to the Note in step 3 for configuring a second or third printer. When finished configuring all printers move on to step Click the Save Button at the top of the screen to store your configuration. 16

19 Click the Save button when finished to store the configuration. 17. You will see the dialog box below as the configuration saves. Click Continue 18. The screen will refresh and return to the HPM configuration screen. Click on the red X in the upper right hand corner to exit the screen. Click the X for close to exit the HPM configuration menu. 19. You may be prompted to reboot your pc at this point, please choose to do so. If you are not prompted, please shutdown and restart the pc. HPM will automatically launch on reboot identified by a small printer icon in the lower right hand corner of your screen in the tray, next to the clock and any other items that auto-launch on this pc. After restart, the HPM icon appears in the tray. HPM has launched and is active! 20. At this point you should contact your Hosting Agency and have them issue documents to test all configured printers. 21. To assist in future support we advise that you should label all printers with the address (LEID), document type function (ticket, invoice, etc), and the COM, LPT port or Windows Print Driver it is attached to. Please do so, this is one of the first things you will be asked if you call Worldspan for printer support 22. If there are any problems, please review all steps and contact the Hosting Agency for assistance to resolve the issue. If problems persist that cannot be resolved, contact Worldspan s ISD (Internet Support Desk) for further assistance at THE STP INSTALLATION AND CONFIGURATION PROCESS IS NOW COMPLETED! 17