User Journey - Funnel Reports, App Events and APM

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1 Kony Fabric Reporting and Analytics User Journey - Funnel Reports, App Events and APM Release V8 SP1 Document Relevance and Accuracy This document is considered relevant to the Release stated on this title page and the document version stated on the Revision History page. Remember to always view and download the latest document version relevant to the software release you are using by Kony, Inc. All rights reserved 1 of 36

2 User Journey - App Events and APM Copyright 2015 by Kony, Inc. All rights reserved. December, 2017 This document contains information proprietary to Kony, Inc., is bound by the Kony license agreements, and may not be used except in the context of understanding the use and methods of Kony, Inc., software without prior, express, written permission. Kony, Empowering Everywhere, Kony Fabric, Kony Nitro, and Kony Visualizer are trademarks of Kony, Inc. MobileFabric is a registered trademark of Kony, Inc. Microsoft, the Microsoft logo, Internet Explorer, Windows, and Windows Vista are registered trademarks of Microsoft Corporation. Apple, the Apple logo, itunes, iphone, ipad, OS X, Objective-C, Safari, Apple Pay, Apple Watch, and Xcode are trademarks or registered trademarks of Apple, Inc. Google, the Google logo, Android, and the Android logo are registered trademarks of Google, Inc. Chrome is a trademark of Google, Inc. BlackBerry, PlayBook, Research in Motion, and RIM are registered trademarks of BlackBerry. SAP and SAP Business Suite are registered trademarks of SAP SE in Germany and in several other countries. All other terms, trademarks, or service marks mentioned in this document have been capitalized and are to be considered the property of their respective owners by Kony, Inc. All rights reserved 2 of 36

3 User Journey - App Events and APM Revision History Date Document Version Description of Modifications/Release 12/18/ Document published for V8 SP1 09/19/ Document published for V8 GA 2017 by Kony, Inc. All rights reserved 3 of 36

4 User Journey - App Events and APM Table of Contents 1. Preface Formatting Conventions in This Guide Contact Us 8 2. Types of Application Events Standard Events Custom Events Application Performance Monitoring Tracking User Journey Tracking User Journey Manually Automatic Tracking (Kony Visualizer only) Enabling Auto Event Capture Tuning Auto Event Capture Event Analytics APIs to Tune Performance Performance Considerations Reporting on Events Standard Reports Custom Reports Funnel Reports Use Case Prerequisites by Kony, Inc. All rights reserved 4 of 36

5 User Journey - App Events and APM 9. APM Extension / Third Party APM Integration Crittercism (Kony Visualizer only) Global Error Handler (Kony Visualizer Only) by Kony, Inc. All rights reserved 5 of 36

6 1. Preface User Journey - App Events and APM 1. Preface Kony Fabric provides the ability for customers to trace the actual user journey of the end application users by recording events of the user s interaction with the application. Developer has the ability to track various application events like form that was loaded in the application, buttons clicked and service requests made by the application. Ability to capture events in the application gives The ability to find user actions that led to an issue To find drop-off points in a transaction To find areas of application that are most and least used, allowing them to identify areas that need focus and improvement in the application Drive growth and innovation that can be measured, adjusted, and tracked for its business impact. Kony Fabric provides the ability to invoke the events automatically for Kony Visualizer built apps for ios and Android native platforms. The APIs for sending events are available for ios, Android, Phonegap, JavaScript SDKs outside of Kony Visualizer context as well. 1.1 Formatting Conventions in This Guide The following formatting conventions are used throughout the document: 2017 by Kony, Inc. All rights reserved 6 of 36

7 1. Preface User Journey - App Events and APM Convention Explanation Monospace User input text, system prompts, and responses File path Commands Program code File names Italic Emphasis Names of books and documents New terminology Bold Windows Menus Buttons Icons Fields Tabs URL Active link to a URL Note: Provides helpful hints or additional information Important: Highlights actions or information that might cause problems to systems or data 2017 by Kony, Inc. All rights reserved 7 of 36

8 1. Preface User Journey - App Events and APM 1.2 Contact Us We welcome your feedback on our documentation. us at techpubs@kony.com. For technical questions, suggestions and comments, or to report problems on Kony's product line, contact support@kony.com by Kony, Inc. All rights reserved 8 of 36

9 2. Types of Application Events User Journey - App Events and APM 2. Types of Application Events There are two types of application events: 1. Standard Events 2. Custom Events 2.1 Standard Events Kony Fabric provides the following types of events for reporting: FormEntry Invoked when a form is entered in the application. FormExit - Invoked when a form is exited in the application. Touch Touch event is extended to the below widgets along with button onclick. o Widget: Flex Container/Scroll Container onclick ontouchstart (if registered) ontouchend (if registered) o Widget: Segment onrowclick o Widget: Button onclick o Widget: Image ontouchstart (if registered) ontouchend (if registered) 2017 by Kony, Inc. All rights reserved 9 of 36

10 2. Types of Application Events User Journey - App Events and APM o Widget: Switch onslide ServiceRequest Invoked when a service call or network call is triggered from the application ServiceResponse Invoked when a service call or network call responds back. Gesture Invoked when a gesture recognizer for a widget has been set and one of the set gesture patterns like double tap, right to left swipe, long press are done on the same. Orientation Invoked when device orientation is modified for app. Error Invoked when application ends up in an unhandled exception. Exception Invoked when application flow lands in a handled exception code block in app. Crash Invoked when application crashes and resumes after crash. AppLoad Invoked when the application is loaded and the first form is shown. AppTransition - Invoked when the application transits either from foreground to background and vice versa. Note: When an application goes background, the time spent in mili-seconds by that application in foreground will be captured by the AppTransition event. 2.2 Custom Events Custom Invoke for logical events in the application like login, check deposit or any other event specific to the application that is used. Refer to send custom events API. For more details, refer to Kony Visualizer for Reporting 2017 by Kony, Inc. All rights reserved 10 of 36

11 3. Application Performance Monitoring User Journey - App Events and APM 3. Application Performance Monitoring Application performance monitoring (APM) is the ability to check and track the performance of an application. APM is an ability to diagnose the issues to be able to maintain an expected level of performance for the application. With availability of the out of the box Kony APM feature, Kony allows developers and business analysts to monitor the performance of the app and see the journey of various users using the app. APM gives them the much needed insight into user behavior and the data to identify usage patterns. This allows the business to make data driven decisions for the app based on application usability and usage patterns by Kony, Inc. All rights reserved 11 of 36

12 4. Tracking User Journey User Journey - App Events and APM 4. Tracking User Journey You can track the user journey in the following two ways: 1. Manually 2. Automatic Tracking (Kony Visualizer only) 4.1 Tracking User Journey Manually You can sent all events mentioned in Types of Application Events by invoking APIs. 4.2 Automatic Tracking (Kony Visualizer only) Kony Visualizer allows automatic tracking for ios native and android native apps for the following event types. Form Entry Invoked when a form in application is entered. Form Exit - Invoked when a form is exited in the application. Touch Touch event is extended to the below widgets along with button onclick. o Widget: Flex Container/Scroll Container onclick ontouchstart (if registered) ontouchend (if registered) o Widget: Segment onrowclick o Widget: Button onclick 2017 by Kony, Inc. All rights reserved 12 of 36

13 4. Tracking User Journey User Journey - App Events and APM o Widget: Image ontouchstart (if registered) ontouchend (if registered) o Widget: Switch onslide Service Request Invoked when a service call or network call is initiated from the application. Service Response Invoked when an HTTP response is received from the service request or network call in the application. Gesture - Invoked when a gesture recognizer for a widget is set and one of the set gesture patterns like double tap, right to left swipe, long press are done on the same. Orientation - Invoked when the device orientation is modified for an app, and the application form that user was in, is set to act on orientation change. Error - When application ends up in an unhandled exception in JavaScript code that the global exception handler catches up. Crash - Invoked when application crashes and resumes after crash. AppLoad Invoked when the application is loaded and the first form is shown. AppTransition - Invoked when the application transits either from foreground to background and vice versa. Note: When an application goes background, the time spent in mili-seconds by that application in foreground will be captured by the AppTransition event by Kony, Inc. All rights reserved 13 of 36

14 5. Enabling Auto Event Capture User Journey - App Events and APM 5. Enabling Auto Event Capture To enable auto event capture, follow these steps: 1. Launch Kony Visualizer. 2. In the Application Properties dialog, click the Metrics APM tab and select the Enable automatic event capture check box and choose the events to capture automatically as in the below image: Note: API overrides are available to modify the events that are automatically captured at any point of time from the application. Refer to seteventtracking 2017 by Kony, Inc. All rights reserved 14 of 36

15 6. Tuning Auto Event Capture User Journey - App Events and APM 6. Tuning Auto Event Capture You can achieve automatic event tracking and reporting without a single line of code by just choosing the events to capture from the application properties as shown in the Enabling Auto Event Capture. This section describes the means of enhancing the auto event capture using APIs to tune to the requirements of an application. Tuning Auto Event Capture has the following: 1. Event Analytics APIs to Tune Performance 2. Performance Considerations 6.1 Event Analytics APIs to Tune Performance Kony Event analytics APIs buffer the event data before sending the data to the backend for reporting and analytics. The below APIs allow the application developer to tune the auto event capture and allow for more readable data: 1. seteventconfig 2. seteventtracking 3. setuserid 4. setflowtag 5. sendevent 6. flushevents 2017 by Kony, Inc. All rights reserved 15 of 36

16 6. Tuning Auto Event Capture User Journey - App Events and APM seteventconfig seteventconfig ( Buffer,<bufferAutoFlushCount>, <maxbuffercount>) This API allows to set the autoflushcount count of events buffered on the client side before data is flushed to server side for reporting. Maxbuffercount maximum count of events that can be buffered on the client side before event data stops being accumulated. This count is applicable for scenario like application is offline and network call to send data to backend fails. Note: If the above API is not used to set configuration for application events, the default is autoflushcount=15 and maxbuffercount= seteventtracking seteventtracking (<EventTypes >) This API allows the developer to set the events to be automatically tracked dynamically at any point in the application. The event types set in the application properties are used for automatic tracking but the developer can modify the events being tracked by using this API at any point in the application flow to allow- for example- tracking all events for a critical flow and tracking minimal events for regular flows in the application. For example, while entering critical flow, the following is a sample code: KNYMetricsService.setEventTracking(["FormEntry", "Error", "Crash", "FormExit", "ServiceResponse"]); For example, while exiting critical flow, the following is a sample code: KNYMetricsService.setEventTracking(["FormEntry", "Error", "Crash"]); 2017 by Kony, Inc. All rights reserved 16 of 36

17 6. Tuning Auto Event Capture User Journey - App Events and APM Note: The events set by using the seteventtracking API override any setting set from the application Project Settings at build time. So, you must set critical events like Error and Crash while using the API setuserid setuserid (<userid>) This API allows developer to configure user ID for the user using the application. This allows the business user to track actions done by particular users in the app. This is useful to trace the journey of the user through the application. It can be very helpful to identify users to target for a particular marketing campaign by checking their behaviors. To track particular scenarios causing application crashes by being able to search the data with a particular userid setflowtag setflowtag (<flowtag>) This API allows developer to configure a name for the application flow. This parameter is tracked with every event and provides a convenient way for searching application in terms of logical flows instead of raw events, while business user is trying to view the events data in standard or by building custom reports sendevent sendevent (<eventtype>, <eventsubtype>, <formid>, <widgetid>, <flowtag>, <metainfo>) This API allows adding events to the event buffer and can be used to send data for any event, including custom events. The types of valid event are "FormEntry","FormExit","Touch","ServiceRequest","ServiceResponse","Gesture","Orientation","Erro r","crash","exception", "Custom","AppLoad","AppTransition" by Kony, Inc. All rights reserved 17 of 36

18 6. Tuning Auto Event Capture User Journey - App Events and APM flushevents flushevents() This API allows developer to be able to override the buffer config settings and force the events currently in buffer to be flushed to network before the flush count is reached. This API can be used to trigger sending the event data immediately to the network after a critical flow in the application without having to wait for buffer to fill to flush count set in seteventconfig. Note: Refer to the Kony Visualizer APIs for metrics section of document for more details on API invocation and usage. For APIs outside of Kony Visualizer context, refer to the below: Metrics Service APIs for ios Metrics Service APIs for Android Metrics Service APIs for JavaScript 6.2 Performance Considerations Application developer needs to consider what level of detail for sending data from the application makes sense. Having a low flushcount like 5 can lead to higher number of network calls for sending the application event data frequently. Having a very high flushcount like 100 can lead to some event data being sent after a while as app waits for sufficient data to be collected before making a network call. Data in event buffer is persisted across application sessions, so it is possible to see data from multiple sessions being sent to server at a time by Kony, Inc. All rights reserved 18 of 36

19 6. Tuning Auto Event Capture User Journey - App Events and APM Recommended approach is to record only basic events for regular application flows and do detailed event gathering for critical flows by modifying the events being tracked and modify back to basic events when application is out of the critical flow using the seteventtracking API. For more details, refer to seteventtracking API in Kony Visualizer SDK section. (search for seteventtracking API) Also if required to send event data immediately after a critical application flow, use the flushevents API. For more details, refer to flushevents API in Kony Visualizer SDK section. (search for flushevents API) Since each batch being sent to backend is through the network and can have a network cost for the end customer using the application, this needs to be taken into perspective as well. Autoevents capture and reporting runs in dedicated thread, and it doesn t consume considerable heap. However the events present in eventbuffer will occupy application memory (few KBs for regular flushcount like 20). Its impact on application performance will be negligible. However if application is offline and being used for a long time the events data can pile up on the client as it can t make network call to send the data to server. So depending on the device capacity try to choose a judicious value for maxbuffercount. The eventconfig should be set for the application taking the above factors into consideration and keeping the application and end customers into consideration by Kony, Inc. All rights reserved 19 of 36

20 7. Reporting on Events User Journey - App Events and APM 7. Reporting on Events There are two types of reporting available on Events: 1. Standard Reports 2. Custom Reports 7.1 Standard Reports You can view the events data gathered from the application through a set of standard reports. 1. Cloud customers: Login to cloud console ( with your account credentials. On-premise customers. Login to Kony Fabric console with your account credentials. 2. Click the Reports tab in the left pane. 3. Click the Standard reports tab on the secondary top pane. (this is also the default pane in reports ) Select one of the below reports 1. Event Activity report: Allows user to view application events activity over a date range for one or more event types. The data shows a count of events with event and event subtype information. 2. Event Summary report: a pie chart shows a summary of application events for a particular event over a date range grouped by visits, sessions, devices, or users. This allows a user to quickly identify comparative volume of use of a particular event like a form, service call, or custom event, enabling developers to focus on areas that are most used in the app. 3. Application Error detail: This is a tabular report that can be used to view details of error, exception and crash events over a date range. The level of detail available for an error or 2017 by Kony, Inc. All rights reserved 20 of 36

21 7. Reporting on Events User Journey - App Events and APM exception can vary for each error case depending on what data is available. JavaScript based errors have info on file and line of error, whereas crashes will have crash reports and could have stack traces. Check the Events and User Journey Reports for more details. Note: Typically it takes about 15 minutes for data to reflect in reports for cloud. For onpremise the data reflects in less than five minutes. 7.2 Custom Reports The application events and user journey data that is collected from the client is also available for building custom reports for the application. This can be used to track key business metrics and identify user trends or identify performance bottlenecks. To build custom reports, follow these steps: 1. Cloud customers: Login to cloud console ( with your account credentials. On-premise customers: Login to Kony Fabric console with your account credentials. 2. Click the Reports tab in the left. 3. Click the Custom Reports tab. 4. Click the CREATE REPORT. 5. Select Standard Metrics V8.0 in the Data Chooser pop-up so as to build custom reports for 2017 by Kony, Inc. All rights reserved 21 of 36

22 7. Reporting on Events User Journey - App Events and APM Events and Standard metrics. 6. Choose table, Chart or Crosstab buttons shown at the bottom of the pop-up. 7. Select metric fields from the left and build reports. Note: Refer to Custom Reports section for more details on building custom reports by Kony, Inc. All rights reserved 22 of 36

23 8. Funnel Reports User Journey - App Events and APM 8. Funnel Reports Funnel Reports add new visualization capability to Kony analytics that lets a business user to analyze the app usage and the user drop rate in an application by using the form Entry Events captured as part of User journey and APM. A funnel report provides a quick view of how many users are using the app or a particular feature. The cloud management portal enables a user to define funnel reports. Administrators and owners of the cloud account will see funnel reports under the Reports tab. The Funnel Reports tab enables a user create, modify, delete, or save funnel reports. A user can save the reports as private reports (accessible only to the creator) or shared reports (accessible to all users who have permission to view custom reports in that account). 8.1 Use Case For example, in the case of an e-commerce app, to know the user checkout flow, the steps a business user considers are the end user s log-in (user logs in to the form named frmlogin), searching a product (frmsearch), adding a product to cart (frmaddtocart), and purchasing the product (frmcheckout) by Kony, Inc. All rights reserved 23 of 36

24 8. Funnel Reports User Journey - App Events and APM The below funnel report displays the flow between the user login (frmlogin) and product checkout (frmcheckout) process by Kony, Inc. All rights reserved 24 of 36

25 8. Funnel Reports User Journey - App Events and APM The top section of the funnel report provides the count and percentage of total user sessions through the forms in the application. In the above scenario, Login form (FRMLOGIN) was visited in 872 sessions, which is 87.2 percent of the total application sessions. Search form (FRMSEARCH) was visited in 850 sessions, AddToCart form (FRMADDTOCART) was visited in 350 sessions and Checkout form(frmcheckout) was visited in 250 sessions. The arrows between the forms in the funnel report display the percentage of total users that moved through each of the selected forms in the flow. In the above scenario, 97 percent of the user sessions in which users logged in(frmlogin), visited the search form(frmsearch). 41 percent of the user sessions in which user logged in and searched products have added the products to cart (FRMADDTOCART). 71 percent of the user sessions in which users logged in, searched products, and added a product to cart have also purchased the product (FRMCHECKOUT). The bottom section displays the user drop rate at each chosen point in the flow. In the above scenario, the funnel report shows that three percent of the users (22 user sessions) who accessed the login form(frmlogin) did not proceed to search a product(frmsearch). 59 percent of the users (500 user sessions) who logged in and searched a product, did not add the product to cart (FRMADDTOCART). In 29 percent of the cases (100 user sessions) where the users have logged in, searched products and added a product to cart did not purchase or checkout the product (FRMCHECKOUT) by Kony, Inc. All rights reserved 25 of 36

26 8. Funnel Reports User Journey - App Events and APM The funnel view can provide insights into an app usage for the business user. For example, in the above scenario, funnel report shows that most of the users who logged into the app searched for a product. Most of the users dropped between searching a product (FRMSEARCH) and adding a product to the cart (FRMADDTOCART). The percentage of user who purchased a product is less than percentage of user who added a product to the cart. The above report can be used by a business user to understand the customer behavior and offer discounts accordingly to sell more products. Funnel reports can be filtered by channel, platform in addition to the date range for which data is being viewed. 8.2 Prerequisites Following are the prerequisites for creating funnel reports in Kony Cloud: 1. A working account in Kony Cloud. 2. Active Kony Fabric Cloud. 3. An application deployed to Kony Fabric Cloud. The application must be configured to send the FormEntry event which is enabled by default In Kony Visualizer Enterprise. You can verify the configuration in the project settings under the Metrics APM tab. You need to select the Enable automatic event capture check box for at least the FormEntry 2017 by Kony, Inc. All rights reserved 26 of 36

27 8. Funnel Reports User Journey - App Events and APM event. Third party apps can support Funnel reports by using the SendEvent API in the Kony Fabric SDK. 4. An application which has the data of the last 30 days How to Create a Funnel Report To create a Funnel Report, follow these steps: 1. In your Kony Fabric account, in the left-pane, click on Reports. The Reports page appears. 2. In the Reports page, click on Funnel Reports. The Funnel Reports page appears. 3. Click CREATE NEW. The New page appears. 4. In the NAME field, enter a name for the funnel report. 5. From the Environment drop-down list, select an environment. 6. From the App drop-down list, select an app by Kony, Inc. All rights reserved 27 of 36

28 8. Funnel Reports User Journey - App Events and APM 7. From the Form Mapping list, select the required forms by clicking on the forms. You can search the forms by name. 8. The forms will be arranged in steps based on your order of selection. Note: You can select maximum five forms and minimum two forms. 9. From the Report visibility drop-down list, select an option. 10. From the Default Date Range drop-down list, select a date range. 11. In the Description text box, provide description about the funnel report if required. 12. Click TEST to validate your configuration. 13. Click SAVE How to Run a Funnel Report To run a Funnel Report, follow these steps: 2017 by Kony, Inc. All rights reserved 28 of 36

29 8. Funnel Reports User Journey - App Events and APM 1. Go to Funnel Reports page. A list of funnel reports is displayed. 2. Click on the options icon of the required funnel report. 3. Click Run Report. The Funnel Report run page appears. In the Funnel Report run page, follow these steps: From the All Channels drop-down list, select a channel. From the All Platforms drop-down list, select a platform. From the All Access Mode drop-down list, select a mode by Kony, Inc. All rights reserved 29 of 36

30 8. Funnel Reports User Journey - App Events and APM From the Aggregate by drop-down list, select aggregation (channel/platform). In the Date field, select a date range. Click APPLY. Based on your configuration, the funnel report will be displayed. The below chart shows data aggregated by channel. The below chart shows data aggregated by platform 2017 by Kony, Inc. All rights reserved 30 of 36

31 8. Funnel Reports User Journey - App Events and APM How to Edit a Funnel Report To edit a funnel report, follow these steps: 1. Go to Funnel Reports page. A list of funnel reports is displayed. 2. Click on the options icon of the required funnel report by Kony, Inc. All rights reserved 31 of 36

32 8. Funnel Reports User Journey - App Events and APM 3. Click Edit. The Funnel Report edit page appears. Note: Environment, App, and Report Visibility fields cannot be modified. 4. From the Form Mapping list, select the required forms. 5. From the Default Date Range drop-down list, select a date range. 6. In the Description text box, provide description about the funnel report if required. 7. Click TEST to validate your configuration. 8. Click SAVE How to Download a Funnel Report To download a funnel report, follow these steps: 2017 by Kony, Inc. All rights reserved 32 of 36

33 8. Funnel Reports User Journey - App Events and APM 1. Run a Funnel Report. 2. In the Funnel Report run page, click on download icon. A list of download options appear. 3. Click Download as Image to download Funnel Report as an image. 4. Click Download as PDF to download Funnel Report as a PDF file How to Delete a Funnel Report To delete a funnel report, follow these steps: 1. Go to Funnel Reports page. A list of funnel reports is displayed. 2. Click on the options icon of a funnel report which needs to be deleted by Kony, Inc. All rights reserved 33 of 36

34 8. Funnel Reports User Journey - App Events and APM 3. Click Delete. A confirmation dialog appears. 4. Click DELETE. The funnel report will be deleted by Kony, Inc. All rights reserved 34 of 36

35 9. APM Extension / Third Party APM Integration User Journey - App Events and APM 9. APM Extension / Third Party APM Integration APM Extension/Third party APM integration involves the following: 1. Crittercism - (Kony Visualizer only) 2. Global Error Handler (Kony Visualizer only) 3. Other Third Party APM Integration 9.1 Crittercism (Kony Visualizer only) Kony Visualizer also allows out of the box integration with Crittercism a third party APM provider. To send APM data to Crittercism follow these steps: 1. Select Enable Crittercism APM in the Metrics APM tab in application properties. 2. Initialize Crittercism API by calling the apm.crittercism.initialize API and passing the Crittercism application ID (defined in Crittercism console) and an init handler for the same. Note: Crittercism is a paid third party APM vendor. Developer needs to have an account with Crittercism before integrating with it using Kony tools. 9.2 Global Error Handler (Kony Visualizer Only) Kony Visualizer has built in support for a global error handler that is able to catch any uncaught exceptions occurring in the Java Script code of the application. Application developers can hook to Global Error Handlers to register for callbacks when an unhandled exception occurs. The exception handler is invoked and app continues to stay alive by Kony, Inc. All rights reserved 35 of 36

36 9. APM Extension / Third Party APM Integration User Journey - App Events and APM Developer can use this to throw a popup with required info for debug during application development or log the error into device console setuncaughtexceptionhandler This API allows developer to register a callback function to be invoked for uncaught JS exception. kony.lang.setuncaughtexceptionhandler(<callback function>) getuncaughtexceptionhandler This API allows developer to get the function that is currently registered for the uncaught JS exceptions. kony.lang.getuncaughtexceptionhandler() Other third party APM Integration For other third party APM providers Kony does not provide an out of the box integration and developer needs to write code to invoke the APIs of the chosen vendor as specified in the vendor s documentation. The Global Error Handler can be registered to be notified of JS errors and the callbacks can be used to invoke third party APM APIs to send the error info to the same by Kony, Inc. All rights reserved 36 of 36

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