GROKWORX SOFTWARE. Student Application Manual. Grokworx Software Ltd.

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1 GROKWORX SOFTWARE Student Application Manual This document outlines the options and functionality available in the Virtual Classroom application. If you have challenges please contact your event organizer or view the support documentation. Grokworx Software Ltd.

2 Contents Launching... 2 Virtual Classroom Overview... 6 Application Menu... 6 Tab Based Navigation... 6 Web Conferencing... 6 Computer Audio... 8 Feedback... 8 Telephone > Call Me... 8 Manual Tab... 9 Assessments Lab Manager Using Virtual Machines Virtual Machine(s) Logging in Windows Control VM On Demand Troubleshooting... 13

3 Launching You launch your course by logging into the website and visiting My Desktop or by clicking launch form within an invitation you will have received Select computer audio to use computer headset or your speakers and microphone. Please note that a headset is very beneficial to prevent echos and interruptions. You can also select to use the lang line telephone if it is available by following the prompts within the launch wizard. The LLIFT system will call you at a direct dial telephone number enter in the Country you are in and the area code for your region > Select Next Choose if you are at a number that can be called directly. If you are not at a direct dial telephone number then you will need to select no and call the number provided.

4 Enter your phone number. The long distance calling number and area code will be provided. Please enter only the telephone number

5 Once the application calls you at the number provided you will be asked if you received the call

6 If you did not, answer no, and you will be given the opportunity to check the number and dial again or select no and you can dial in manually or connect to computer audio when you launch your class. Selecting no will ask you to launch the application. The information you need to enter the audio conference will be shown at the top of the LLIFT application once the system launches. **If the system successfully called you into the session you will still need to launch the application**

7 Virtual Classroom Overview Application Menu File > Reload Tab(s) Can be used if the application becomes unresponsive or if you have having challenges with the drawing of your Virtual Machine windows. Tab Based Navigation Web Conferencing

8 This is how the web conference tab will appear in your session. Your instructor will explain this in more detail during orientation. The display can be adjusted by the instructor so your actual view may differ slightly. The following areas will be available Attendees Webcam of participants and your own preview Presentation Window Text chat for public or private

9 Computer Audio If you are not using the telephone with call me option for your session or it is not available then you can use the computer audio within the web conferencing application. Feedback Raising your hand or asking questions Click the down green arrow on the web conferencing tab. Instructor will be notified Telephone > Call Me If you have had the system dial you into the conference call and need to hang up or lose your audio connection you can use the Call me feature to call you back at the number you initially used. The number will be the number you entered when entering the session or the number that you completed under My Desktop > My Profile > Conferencing Number. If you update the telephone number in your profile you will need to exit or reload the tabs in the classroom application. Down Green Arrow > Telephone > Call Me

10 Manual Tab Student manuals and resources are displayed under the Manual tab Click the down green arrow to view the options for the manuals 1) Pop up manual opens the manual PDF in a separate window like opening up your student manual on your desk. 2) Switch between available lab manuals and resources

11 Assessments Lab Manager The Lab Manager is where you can control and view your virtual machines and snapshots The lab manager is broken into 4 areas or each virtual machine or snapshot in your library 1. The main Virtual machine set that houses the default class virtual machine. 2. The description of the virtual machine 3. The current state of the virtual machine 4. The launch/close/snapshot options for a virtual machine You can reset the virtual machine set at any time to revert back to the default configuration

12 Using Virtual Machines The active virtual machine set will have Active listed as well as the current status The reset option resets the virtual machine to its default config. If you take a snapshot it will create a copy of the VM batch and close the VM that you are working on. You can set a description for the new snapshot so that you can reference it to open at a later time. When the snapshot is saving you will see the following

13 Virtual Machine(s) Your customized environments can include a wide range and types of machines. These Virtual Machine Sets can have one or many tabs. Your instructor or student manual will explain how you interact with these virtual images. You can treat these machines the same as if you were sitting at the console. Logging in Windows If you are required to log into a machine and find yourself at the log in screen select the down green arrow on the virtual machine you have open and select Send CTL + ALT + DELETE

14 Control VM Other options to control your virtual machine are available. Your instructor or proctor will discuss these with you during orientation. On Demand An On Demand session is very similar to a live or instructor based session. You will not see a Web Conferencing tab available in an On Demand session. All the other tabs and controls are the same. Troubleshooting I cannot accept the Flash Player Settings once the application loads - Launch the following link in Internet Explorer 6.html. This will allow you to edit your flash player settings. Click on the tab with the Eye Ball > Scroll down the list until you find bbb1.grokcloud.com > Click this and and select "Allways Allow". You may need to click File > Reload Tabs for the changes to take affect. The Virtual Machine screen is too small - You can select/change your resolution by launching the application > Selecting the Lab Manager Tab > Select the gear int he top left hand tab, Set your desired resolution. You only have to do this once. When I click launch the application does not install/open - Try using the HTML version of the classroom which is available under My Desktop > Events I am Attending. The HTML version is effective if you are blocked behind a firewall or proxy or if you are using an operating system other than Windows. Using FireFox or Chrome the application doesn't open, I get asked to download/open a file - You need the ClickOnce add on to allow for direct launch form FireFox and Chrome o FireFox - Link to Click Once Add Ons o Chrome - Link to Click Once

15 The Virtual Machine isn't displaying properly - If your lab is not displaying properly but the app is otherwise working properly you can attempt to reload the virtual classroom tabs. You can access the reload under File > Reload Tabs. This will prompt you to enter the event again. You may lose audio connection if you are using VOIP. The manuals within the virtual classroom open in Windows 8 Metro App.- If you are using Windows 8 and your PDF manuals continue to open in the builtin Metro app you can download a PDF reader like pdfxchange or adobe reader and then set this new program as the default program for these tyeps of files. Go to a PDF document on your system, right click, select "Open With" and select your new pdf viewer from other options. When I click to "Popup Manual Window" nothing happens - If you had a pop up blocker installed for Microsoft Internet Explorer you need to disable the pop up block for this site labs.grokcloud.com. This will then allow the manual to pop up into a seperate window outside of the application. I am using Chrome and when I click launch or the link in my invitation I get an error. - You can use Internet Explorer or uou can download the.net framework plugin for the chrome browser. This link will install a free plugin that will help you to continue using chrome ClickOnce for Google Chrome.

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