Release Notes for Avaya Scopia Streaming and Recording

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1 Release Ntes fr Avaya Scpia Streaming and Recrding Versin April 2017

2 Avaya Inc. All intellectual prperty rights in this publicatin are wned by Avaya Inc. and are prtected by United States cpyright laws, ther applicable cpyright laws and internatinal treaty prvisins. Avaya Inc. retains all rights nt expressly granted. All prduct and cmpany names herein may be trademarks f their registered wners. This publicatin is AVAYA Cnfidential & Prprietary. Use pursuant t yur signed agreement r Avaya plicy. N part f this publicatin may be reprduced in any frm whatsever r used t make any derivative wrk withut prir written apprval by Avaya Inc. N representatin f warranties fr fitness fr any purpse ther than what is specifically mentined in this guide is made either by Avaya Inc. r its agents. Avaya Inc. reserves the right t revise this publicatin and make changes withut bligatin t ntify any persn f such revisins r changes. Avaya Inc may make imprvements r changes in the prduct(s) and/r the prgram(s) described in this dcumentatin at any time. If there is any sftware n remvable media described in this publicatin, it is furnished under a license agreement included with the prduct as a separate dcument. If yu are unable t lcate a cpy, please cntact Avaya Inc and a cpy will be prvided t yu. Unless therwise indicated, Avaya registered trademarks are registered in the United States and ther territries. All registered trademarks recgnized. Fr further infrmatin cntact Avaya r yur lcal distributr r reseller. Release Ntes fr Avaya Scpia Streaming & Recrding Versin 8.3.8, April,

3 Table f Cntents Overview... 4 What s New... 4 Recrding Recvery Utility... 4 Cmpatibility... 7 Technical Dcumentatin... 7 System Requirements... 7 Security... 9 Recmmendatins... 9 Enabling Remte Desktp...11 Installatin and Upgrades...13 Upgrading Cmpnents...13 Dwnlad Cmpnent Upgrades...13 Windws System Cmpnent Installatin...14 Where t find License Activatin Cde (LAC)...14 Migrating frm Scpia Cntent Center...15 Reslved Issues...15 Knwn Issues...15 This dcument cntains late breaking r ther infrmatin that supplements these Avaya Scpia Streaming & Recrding cmpnents: Manager Windws System Cmpnent Cnference Pint (+ 6051) Delivery Nde Transcder Cnfiguratin Utility assr_installer.exe Cnfiguratin Backup Utility 1.1

4 Overview Avaya Scpia Streaming and Recrding 8.3 is Avaya s next generatin HD streaming and recrding platfrm. The new platfrm brings significant enhancements t the Scpia slutin fr recrding and streaming including: mbile supprt zer dwnlad client imprved cntent prtal enhanced brwsing and searching capabilities significantly greater scalability standards-based HLS streaming Avaya Scpia Streaming & Recrding 8.3 prvides incremental functinality t the Avaya Scpia sftware prduct. A list f the new functinality is prvided belw, with detailed ntes n each item fllwing. What s New This dcument includes imprtant details fr Avaya Scpia Streaming & Recrding It als prvides a list f advisements, limitatins, and wrkarunds. This feature pack prvides the fllwing new functinality: replace Oracle Java JDK with Zulu JDK Recrding Recvery Utility Occasinally, successful recrdings were being reprted as failed, and were left n the transcder. This issue is fixed as listed in the Reslved Issues sectin, and we prvide a utility t recver thse abandned recrdings. This utility is installed by bth the transcder and manager upgrades in: C:\Prgram Files\Avaya\recverRecrdings.ps1 This pwershell script can be run n each Transcder server t detect and retrieve any mp4 files which can be recvered, placing them in a ZIP file. The script shuld then be run n the manager t recver the recrdings. In an all-in-ne deplyment, yu just run the script nce, with the -recver ptin In a distributed deplyment, yu can either refer t a transcder directry by netwrk munting the transcder and using the -inputflder ptin, r yu can run the script n yur Transcder with the -createzip ptin, and then mve the ZIP file t the Manager. Yu wuld then use -recver -inputzip <zipfile> The script will attempt t retrieve the same meta-data as was specified when the recrding was created Once the mp4 and.xml (meta-data) are prduced by the script, the recrdings can be manually inspected fr the administratr t ensure that they wuld like t recver the Release Ntes fr Avaya Scpia Streaming & Recrding Versin Overview 4

5 recrding, and then use the aut-imprt feature in the Manager administratr GUI t imprt the recrdings back int the Manager Frm a pwershell prmpt, run the cmmand recverrecrdings.ps1 -help fr detailed help n usage. The full list f arguments are as fllws: -recver: Search fr.mp4 files generate an imprt metadata XML file. The script must be run n the ASSR Manager hst fr this ptin. If the ASSR Transcder is n a different hst: run the script with the -createzip ptin n the Transcder hst cpy the generated Zip file t the Manager run the script n the Manager with the -inputzip and -recver ptins Nte: the riginal.mp4 files are deleted frm the Transcder flder after cpying t '-utputflder' (i.e. if using neither '-inputflder' nr '-inputzip' ptins) -createzip: When the ASSR Transcder is n a different hst than the Manager, use this ptin t gather any rphaned recrdings int a zip file t cpy t the Manager hst. The.zip file is created in the current flder and there must be sufficient wrking space free n the disk (apprximately 2x Transcder 'manage' flder). The generated.zip file is named '<HOSTNAME>-recvered-recrdings.zip' Nte: the riginal.mp4 files are deleted nce added t the.zip -utputflder <flder>: Mandatry if '-recver' is selected. This argument specifies the flder t utput the recrding metadata. Orphaned MP4 recrdings will be mved here int ne f tw subflders: Recvered: when metadata is fund and imprt is pssible RecveredNDbEntry: when metadata fr the recrding is nt fund. Edit the individual XML files t assign the apprpriate metadata t the recrding Sme r all f the cntents utput here can be cpied t the Autimprt flder cnfigured in the Manager web UI in rder t imprt them int the system. The "Media Autpublish" directry setting in the Manager culd als be cnfigured t pint t ne f the abve "Recvered" r "RecveredNDbEntry" flders directly. -inputflder <flder>::optinal, use with '-recver'. This specifies flder t search in fr rphaned recrdings. On an all-in-ne system, this parameter is nt needed. In a distributed deplyment, this can ptinally be used t specify a lcatin where a zip bundle created with this script was extracted. This parameter cannt be cmbined with '-inputzip'. Nte: the riginal.mp4 files are deleted frm -inputflder nce cpied t - utputflder -inputzip <path_t_zip>: Optinal, use with '-recver' This specifies the zip file in which t search fr rphaned recrdings. This shuld be a zip file created with this script n anther hst. This parameter cannt be cmbined with '-inputflder'. An activity lg file is created/updated here: C:\Prgram Files\Avaya\lgs\RecrdingRecvery.lg Examples: In a distributed envirnment, run the fllwing cmmands:.\recverrecrdings.ps1 -createzip creates <HOSTNAME>-recvered-recrdings.zip n a system with any.mp4 files lder than 2 days in the transcder flder: C:\Prgram Files (x86)\burstpint Netwrks\Transcder\htdcs\manage typically run n a media nde with a transcder, in a distributed envirnment Release Ntes fr Avaya Scpia Streaming & Recrding Versin Recrding Recvery Utility 5

6 .\recverrecrdings.ps1 -recver -utputflder C:\ASSR_Recvery - inputzip TranscderHst1.zip Generates recvery imprt metadata fr rphaned recrdings in 'TranscderHst1.zip' (which is created by using this script n the Transcder hst) Typically run n a Manager in a distributed envirnment (use either the -inputzip r -inputflder ptin).\recverrecrdings.ps1 -recver -utputflder C:\ASSR_Recvery - inputflder C:\Orphaned Generates recvery imprt metadata fr rphaned recrdings in 'C:\Orphaned' (shuld cntain the cntents f a.zip created with this scripts '-createzip' ptin) Typically run n a Manager in a distributed envirnment (use either the -inputzip r -inputflder ptin) In an all-in-1 deplyment, run the fllwing cmmand:.\recverrecrdings.ps1 -recver -utputflder C:\ASSR_Recvery Generates recvery imprt metadata fr rphaned recrdings n the lcal ASSR Transcder. Transcder must be n the same hst as the Manager fr this ptin t wrk. Typically run n an all-in-ne system Release Ntes fr Avaya Scpia Streaming & Recrding Versin Recrding Recvery Utility 6

7 Cmpatibility Avaya Scpia Streaming & Recrding Server versin is cmpatible with the fllwing Scpia cmpnents: Cmpnent Versin Scpia Elite MCU Scpia MCU Scpia Management Scpia Desktp Scpia Web Cllabratin Server Scpia Enhanced Cmmunicatin Server (ECS) Scpia PathFinder Technical Dcumentatin Prduct dcumentatin can be dwnladed frm and includes: System Requirements Installing Avaya Scpia Streaming & Recrding fr versin Administratin Guide fr Avaya Scpia Streaming & Recrding versin Disaster Recver Guide fr Avaya Scpia Streaming & Recrding versin Reference Guide fr Prt Security fr Avaya Scpia Slutin This sectin describes the system requirements fr the Avaya Scpia Streaming & Recrding Server and Avaya Scpia Streaming & Recrding Client. Befre yu lg n t Scpia Streaming & Recrding Manager Administratin pages, yur client system must meet the system requirements listed belw. Cmpnent Requirement Operating System Mac OS X 10.7 (Lin) r later Windws Vista Windws 20XX Windws 7 (32 and 64 Bit) Windws 8.* Windws 10 Web Brwser Micrsft Internet Explrer 8.0 r later Micrsft Edge Mzilla Firefx 35 r later (Mac r Windws) Chrme 30 r later (Mac r Windws) Release Ntes fr Avaya Scpia Streaming & Recrding Versin Cmpatibility 7

8 Safari 6 r later (Mac) JavaScript must be enabled. Befre yu can use the Scpia Streaming & Recrding Prtal (within Scpia Desktp), yur client system must meet the system requirements listed belw. Cmpnent Requirement Operating System Mac OS X 10.7 (Lin) r later Windws Vista Windws 20XX Windws 7 (32 and 64 Bit) Windws 8.* Windws 10 ios Andrid Web Brwser Micrsft Internet Explrer 8.0 r later Micrsft Edge Mzilla Firefx 35 r later (Mac r Windws) Chrme 30 r later (Mac, Windws, Andrid) Safari 6 r later (Mac, ios) JavaScript must be enabled. Media Player Silverlight HTMLV5 Brwsers IOS Tablet and Phnes, Andrid Tablets and Phnes, Windws Phnes/Tablets Micrsft Windws Media Player Release 9.0, 10.0, r 11.0 t view prgrams. Micrsft Silverlight player t view prgrams. A select number f brwsers supprt vide playback directly fr MP4 VD files including: IE9, IE10, IE11 Micrsft Edge Safari 6 r later Chrme 30 r later Playback functin fr MP4 VD files Nte: T supprt nn-western language character sets, install the particular language pack n the client system frm which yu are accessing the Scpia Streaming & Recrding Manager. Refer t the perating system dcumentatin fr yur system. Release Ntes fr Avaya Scpia Streaming & Recrding Versin System Requirements 8

9 Security The Avaya Scpia Streaming & Recrding server des nt cme with anti-virus sftware installed. While it is nt recmmended t install any third-party sftware n the appliance, we realize that many f ur custmers d require anti-virus/security sftware n all f their systems. Since the security f ur custmers is very imprtant t us, thugh we d nt recmmend it, we allw yu t install this type f sftware. We d nt make any anti-virus vendr recmmendatins. Typically, crprate anti-virus prgrams and prtectins cnfigured fr nrmal crprate PC deplyments will clse prts and execute scans n machines which may stp peratin f the server r significantly slw the appliance s perfrmance. As a preventative measure, we have lcked-dwn prts and sme services n the appliance t secure the envirnment. Please keep in mind that we d nt test any third-party sftware packages n the system, as deplyments are typically installed inside a crprate netwrk and prtected by the netwrks intrusin preventin and firewall systems; thus, we cannt be held respnsible fr any sftware cnflicts that may arise due t having 3 rd party sftware installed. The fllwing shuld be nted when cnfiguring yur Scpia slutin: The Windws Aut Update Feature is ff by default. If the feature is required, please be aware that Windws updates require server rebts. By nt switching this feature n, the server will nt be frced t rebt itself. It is recmmended that if a custmer des chse t use the Windws Aut Update functin r anti-virus sftware they run updates r scans n ff-peak hurs. We acknwledge that there is n ideal plicy and yur system administratrs must chse the best methd depending n the plicies enfrced by yur rganizatin. Recmmendatins The fllwing items can r shuld be dne by a custmer t ensure secure and effective peratin f their Avaya Scpia Streaming & Recrding systems. Cnnect all fur NICs t ensure the best thrughput and redundancy. It is recmmended t use gigabit switches. When cnfiguring yur servers, use static IP addresses. Change the Cnsle administratr lgin make sure yu securely recrd this in rder t recver the system in case f failure. Change the web management passwrd fr each f the cmpnents using the individual cmpnent web prtal pages. Change the administratr web lgin passwrd fr the default administratr lgin admin fr the Manager. Yu can d Windws Update n the system peridically as mentined in the Security sectin. If yu schedule this t autmatically install updates be sure t nt have the system rebt during active system usage, as yu may lse active live streaming r recrdings in prgress. Disable the remte desktp access when yu dn't need it (by default, the remte desktp prt is clsed; see the sectin Enabling Remte Desktp fr instructins n hw t enable it) Only enable FTP file sharing n the windws server when yu need t transfer files, such as recrdings intended fr imprt Release Ntes fr Avaya Scpia Streaming & Recrding Versin Security 9

10 Yu can install yur fficial dmain / signed certificate when yu are ready as described in the Administratr Guide Turn ff SSH, and SFTP t the Linux DN if yu want t limit remte access and file cpy via the DN web interface Optinally Install a Virus Prtectin prgram as discussed in the Security sectin Dual pwer supplies cme standard with the enterprise systems and the custmer shuld plug pwer int bth utlets Utilize all netwrk cnnectins with the NICs available n the enterprise systems Recrded cntent is cpied t all Media Ndes. Fr deplyments that have nly a single Media Nde (such as all-in-ne deplyments), it is imprtant t regularly back up yur data t an external strage device Use MMS nly if yu are using multicast the system will use mre resurces when cnfigured fr MMS s scalability will be reduced, and multi-bitrate will be disabled fr live bradcasts When pausing r resuming a recrding: Pausing a recrding will take a few secnds t take effect, s yu might recrd the last few secnds f the meeting which tk place after yu pressed the Pause Resuming a paused recrding will take a few secnds t take effect, s the first few secnds f the meeting which tk place after yu pressed the Resume might nt be recrded Limit recrdings t 6 hurs. If ding a bradcast with recrding, the whle thing will terminate (including the bradcast after 6 hurs). If yu intend t have a lng bradcast, yu shuld schedule the bradcast event withut cnfiguring it t recrd. As sn as yu cnnect t the cnference yu can then start a recrding - the recrding wuld end after 6 hurs, in that case, but the bradcast wuld cntinue Recrdings are limited t 6 hurs (6 GBytes at 1080p), because therwise they get t big fr playback (the headers take t lng fr brwsers t lad with their ½ secnd timeut and dn t play). After 6 hurs f recrding the SD client will say recrding has ended the user can click again thrugh the SD GUI t start anther recrding. What shuld NOT be dne: Avaya Scpia Streaming & Recrding cmes with the built in firewall enabled and rules fr enabling prts that the Manager requires it is nt recmmended t change any f these settings. The Delivery Nde and Cnference Pint cme with the CentOS Linux persnal firewall disabled. It is nt recmmended t enable this firewall as it culd affect perfrmance and needs cnfiguratin t prperly enable the right prts. If a firewall prtectin is required we suggest yu install a HW firewall in frnt f the DN and CP. The rt/administratr accunt is critical fr the peratin f the different services and lgging n the DN and ther Linux appliances and shuld nt be disabled r changed. Yum r OS updates n the Linux systems shuld NOT be dne. The Linux based appliances depend n the exact versins f the CentOS that it arrives with as well as the specific set f tls and versin f thse tls fr prper peratin. The Manager, CP and DN cme with specific versins f Tmcat/Apache as well as SQL database systems, which shuld nt be changed r updated. Any ther change t the system may affect peratin r perfrmance and shuld nt be dne withut cntacting Avaya. Please keep in mind that recrding prts are nt managed resurces, and are therefre nt guaranteed. When a scheduled meeting which yu want t recrd r bradcast is started, if all recrding prts are in use, the meeting will nt be recrded/bradcasted. Release Ntes fr Avaya Scpia Streaming & Recrding Versin Recmmendatins 10

11 Enabling Remte Desktp If yu want t access yur server remtely, yu will need t enable Remte Desktp, by pening the firewall prt. Frm Server Manager, click Tls Windws Firewall with Advanced Security: Click Inbund Rules: Scrll dwn, Duble-Click Remte Desktp User Mde (TCP-In): Release Ntes fr Avaya Scpia Streaming & Recrding Versin Enabling Remte Desktp 11

12 Click the Advanced Tab: Make sure t check Public. Click Apply Click OK Release Ntes fr Avaya Scpia Streaming & Recrding Versin Enabling Remte Desktp 12

13 Installatin and Upgrades Belw are the basic steps and sftware lads required fr installatin and upgrading t the latest sftware lad. Please refer t the Quick Start Guide fr the detailed steps. When yu receive yur Avaya Scpia Streaming & Recrding server, yu must perfrm the fllwing steps: Step Instructin Dcument 1. Cnfigure appliance fr use Installing Avaya Scpia Streaming and Recrding 2. Obtain License Keys Lcate LAC (see sectin belw, Where t find License Activatin Cde) and btain license key frm PLDS 3. Upgrade cmpnents Upgrade the cmpnents by fllwing steps in sectin belw, Upgrading Cmpnents 4. Make sure apprpriate firewall prts are pen, familiarize yurself with the Avaya Scpia Streaming & Recrding Manager Administratin Guide fr Avaya Scpia Streaming and Recrding Upgrading Cmpnents The fllwing updates are available fr upgrading frm t 8.3.8: Windws System Cmpnent (PLDS pub ID: ASSR ) Befre updating, please make sure yu have applied the fllwing patch available with the FP3 release (refer t the 8.3 FP3 release ntes fr mre details): Appliance cnfiguratin backup/restre script v1.1 this update prvides a script t backup/restre yur appliance cnfiguratin (PLDS pub ID: ASSR ) This sectin details hw t upgrade yur server cmpnents. Dwnlad Cmpnent Upgrades The upgrade packages shuld be dwnladed frm PLDS: Lgin t: Select Assets Select View Dwnlads Enter yur Cmpany Name in the apprpriate field Fr each f the cmpnents listed abve: Enter the apprpriate pub ID in the Dwnlad pub ID field (this is the ID fr the particular dwnlad) Release Ntes fr Avaya Scpia Streaming & Recrding Versin Installatin and Upgrades 13

14 Click Search Dwnlads In the entry that appears, click the Dwnlad link t dwnlad the utility Windws System Cmpnent Installatin A new windws system cmpnent is available. T install it, use the assr_installer utility included n the server by perfrming the fllwing steps n yur Avaya Scpia Streaming and Recrding appliance which hsts the Manager: 1. Lg nt the server 2. Dwnlad the ZIP file assr-system-cmpnents zip 3. Open a cmmand prmpt windw 4. Navigate t the flder where yu dwnladed the cmpnent 5. Issue the cmmand: assr_installer assr-system-cmpnents zip Where t find License Activatin Cde (LAC) In rder t btain the License Activatin Cde (LAC): 1. Lgin t : 2. Select Assets 3. Select View Entitlements 4. Enter Custmer Sld T/FL# in Grup ID: r Find by Cmpany Name 5. In Applicatin, Select Avaya Scpia Streaming and Recrding 6. Click Search Entitlements 7. In the entry that appears, click View and Dwnlad results Release Ntes fr Avaya Scpia Streaming & Recrding Versin Installatin and Upgrades 14

15 Migrating frm Scpia Cntent Center If yu are upgrading frm Scpia Cntent Center, then all recrdings made with the previus streaming and recrding slutin can be imprted int Avaya Scpia Streaming and Recrding. There are tw utilities, available fr dwnlad frm Migratin Utility this utility is run n all Scpia Cntent Center servers t transfer recrdings t Avaya Scpia Streaming and Recrding Cnverter Utility this utility is run n the Avaya Scpia Streaming and Recrding Manager; it will mnitr the FTP flder fr recrdings, transcde them t.mp4 frmat and imprt them int Avaya Scpia Streaming and Recrding See the chapter n Migrating Recrdings in the dcument Administratin Guide fr Avaya Scpia Streaming and Recrding fr cmplete details n the migratin prcess. Reslved Issues N/A Knwn Issues This sectin details the list f knwn issues fr this versin. Table 1: List f knwn Avaya Scpia Streaming & Recrding issues in this versin Case Number Descriptin f issue Recrdings are stred n the Delivery Nde. Effective disk space fr the delivery nde is apprximately 640 Gigabytes. Yu can mnitr the disk usage f the Delivery Release Ntes fr Avaya Scpia Streaming & Recrding Versin Reslved Issues 15

16 Nde by lgging in t the Manager administrative interface. Navigate t the Devices tab Click n Delivery Ndes in the Brwse menu Lk fr the Disk Usage clumn f the Delivery Nde, which will reprt what percent f the disk is used If yu are nearing capacity, recrdings can be dwnladed via the user prtal, and the administratr can delete prgrams (frm the Prgrams tab). See the administratr s guide fr mre details. Recrdings will fail if adequate disk space is nt available fr thse recrdings. There is n autmated mechanism t ntify users r administratr f disk utilizatin. It is the administratr s respnsibility t regularly mnitr disk space utilizatin and free space if necessary. Audi at the start f the recrding will be delayed by a few secnds (s yu will see the vide withut audi initially), s that the ASSR server can determine prper A/V synchrnizatin. Terminating the meeting while a recrding is ging n (as ppsed t Stpping the recrding, then terminating the meeting) might result in lss f less than a secnd f the recrding If yu secure Manager r DN servers using a certificate generated by Micrsft CA, the ASR-1442 certificate must have a Certificate Revcatin List (CRL). If it is nt cnfigured, IE11 will reject the certificate and yu will nt be able t play back a recrding, unless yu disable server revcatin checking in the Internet Optins f the client IE11 brwser. ASR-1543 Recrdings shuld be at least 1 minute befre terminating. If it is shrter, it might nt appear in the list f recrdings. ASR-1696 In the Cnference Pint administrative GUI, the Call Center tab will display recrdings currently in prgress. Hwever, the View Call buttn des nt d anything If secure media is desired, the Secure Media Delivery check bx must be checked t ensure that users receive HLS and VD media ver a secure HTTPS cnnectin. T ASR-1700 ensure the web pages are delivered ver HTTPS, this must be dne in the Scpia Management administrative GUI. If Secure Media Delivery is checked but Avaya Scpia Streaming and Recrding is cnfigured fr HTTP in Scpia Management, sme brwsers might blck dwnlading f the recrding. ASR-1715 Recrding audi-nly meetings is nt currently supprted. This will be added in a future release. In rder t ensure recrdings wrk prperly, each Scpia MCU service must be ASR-1830 cnfigured with the G.711U cdec. This cdec is cnfigured by default, and shuld nt be remved frm the service. When running the Cnfiguratin Utility t enable cmpnents, if the utility is interrupted (fr example if the prcess is killed, r if the machine ges dwn due t a ASR-2860 pwer utage), subsequent attempts t run the utility might hang indefinitely Please refer t this knwledgebase article fr mre infrmatin: ASR-2879 D nt install Wireshark n the Transcder. Ding s can break the transcder Release Ntes fr Avaya Scpia Streaming & Recrding Versin Knwn Issues 16

17 peratin (Wireshark x64 will remve the x86 Visual Studi distributin library). ASR Please refer t this knwledgebase article fr mre infrmatin: Bradcasts shuld be limited t 24 hurs. If a lnger bradcast is needed, it is recmmended t schedule as a separate bradcast. Pausing a recrding will take a few secnds t start, s yu will get the last few secnds after yu press the Pause Resuming a recrding that is paused will take a few secnds t start; the first few secnds after yu press the Resume will nt be recrded Release Ntes fr Avaya Scpia Streaming & Recrding Versin Knwn Issues 17

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