LINELOGGER CALL ACCOUNTING SOFTWARE SERIAL CALL CAPTURE UTILITY INSTALLATION GUIDE VERSION 2011
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1 LINELOGGER CALL ACCOUNTING SOFTWARE SERIAL CALL CAPTURE UTILITY INSTALLATION GUIDE VERSION 2011 Works with: LineLogger Serial-LITE 2011 LineLogger Call Accounting Serial -JR LineLogger Call Accounting Serial -JR All Versions of LineLogger Call Accounting Serial -PRO 2011 TABLE OF CONTENTS 1. What you will need 2. Download Serial Call Capture Utility 3. Install Serial Call Capture Utility Software 4. Activate Software (Not Needed if you are doing a DEMO) 5. Configure Phone System Com Port and Baud Rate 6. Configure Call Logging Options 7. Mixing Serial Call Capture and IP Call Capture in Multi-Site 8. Frequently Asked Questions 9. How to get Technical Support if you are having a problem Updated: 06/12/2011 Copyright LineLogger All Rights Reserved Advanced Serial Data Logger is a registered trademark of AGG Software Serial Data Logger Copyright , AGG Software support@linelogger.com
2 LineLogger Serial Call Capture Utility Installation Guide Page: 2 1. What you will need a. Your Phone System Baud, Parity, Databits and Stopbits Rate as well as the PC Com Port b. Internet Access to download the Serial Call Capture Utility 2. Download Serial Call Capture Utility a. Download the Software from 3. Run the downloaded file asdlog30.exe 3a. When prompted if you want to run this file, select RUN 3b. Select the installation language and select OK
3 LineLogger Serial Call Capture Utility Installation Guide Page: 3 3c. At the Welcome screen select NEXT to continue 3d. At the License Agreement Screen, accept the License Agreement and select NEXT. 3e. Specify the Installation directory and select NEXT. Normally you would accept the default path name.
4 LineLogger Serial Call Capture Utility Installation Guide Page: 4 3f. At the Select Components Screen, select FULL INSTALLATION and select NEXT. 3g. At the Select Start Menu Folder, you would normally just leave it to the default and select NEXT. 3h. Desktop icon and Quick Launch icon are optional. Under system tasks, select the REGISTER the OPC server. Leave the SERVICE APPLICATION box unchecked for now. Once the utility is up and running properly, you can configure it to run as a service.
5 LineLogger Serial Call Capture Utility Installation Guide Page: 5 3i. At the Ready to Install Window, select INSTALL. 3j. The program will be installed and the progress bar will show you the status of the installation. 3k. This window will appear when installation is complete. Close and save all programs, then choose the Yes,restart the computer now option and select FINISH.
6 LineLogger Serial Call Capture Utility Installation Guide Page: 6 4. Activate Software. If you are installing a demo, you don t need to worry about activating the software. If you have purchased the system, you will be provided with activation keys. To install the keys, start the Serial Logger software and select ACTIVATE SOFTWARE from the HELP menu and follow the instructions. You will need an internet connection to activate the software. 5. Add phone system Com Port and Baud Rate. Follow the instructions below to configure the system to capture call information from your Serial Enabled telephone system. 5a. When the program launches the first time, it will ask you if you want to configure your port, say YES. You will then be taken to a screen where you can enter your Com Port and Baud Rate. 5b. Specify your Port Settings: COM PORTS: Check the Com Port that is connected from your phone system to your PC. SPY MODE: Leave the spy mode unchecked. POLLING MODE: Leave the polling mode to Use event word BAUD RATE: You need to match the baud rate your phone system is sending the call data, 9600 is the most common. DATA BITS, PARITY and STOP BITS: You need to match the Data bits, Parity and Stop bits of your phone system. OTHER: Leave the rest of the options to the default.
7 LineLogger Serial Call Capture Utility Installation Guide Page: 7 5c. Next you need to configure the Log File Settings. From the Menu Toolbar, select the icon to the right of the green plus sign (port configuration), then scroll down and select the Com Port, and then the CHANGE PORT CONFIGURATION menu option. 6. CONFIGURE LOG ROTATION OPTIONS: 6a. Next, select the Pull down menu underneath the LOG ROTATION heading, and select the LOG FILE ROTATION FOR DATA RECEIVED menu option. When you enter this screen, the data sent option is the default. You need to change it to the data received option. Then select the CREATE LOG FILE ON DISK checkbox and the log file saving options will appear.
8 LineLogger Serial Call Capture Utility Installation Guide Page: 8 6b. LOG FILE PATH: Change the Log File path to the path where your log files should be saved. For the 2011 version, use: c:\ca2011\log_serial NEW FILE: Select User s Format, and select 5:00:00 AM for the time FILE NAME FORMAT: Change format to: YYYYMMDDHH. FILE NAME PREFIX / EXTENSION: File Name Prefix: SMDR File Name Extension: log LIMIT SIZE: Leave at zero (0) Select the check box that says Add port number to file name. Select the check box that says Write date/time stamp to file before writing data. Last, select OK to save the settings. log files. 6c. START LOGGING CALLS: To start logging calls, select the start icon. It is the blue circle with the white forward arrow on the toolbar. Your system will connect to the phone system and start saving 7. Mixing Serial Call Capture and IP Call Capture in Multi-Site System a. In multi-site environments, you may have an IP Enabled phone system at one site, and one that sends call records over a serial connection at another. LineLogger supports multiple sites of various configurations. You can use our Serial Call Capture Utility to capture calls from the sites that send serial data, and this IP Utility for the IP Enabled sites. All of this information can be combined into a single multi-site Call Accounting System.
9 LineLogger Serial Call Capture Utility Installation Guide Page: 9 8. Frequently Asked Questions a. Avaya Reliable Protocol requires additional hardware: This IP utility works for almost all IP Enabled telephone systems except for AVAYA. Avaya does a special protocol that requires special software. This utility does not do the special RELIABLE SESSION PROTOCOL that is required to connect to an AVAYA IP phone system. b. Running the IP Capture Utility as a Service: This capture utility can be run as a service so that it starts when your computer is booted, and runs in the background so you don t see it running while you are logged in. See the menu HELP options for instructions on setting the utility up as a service. 9. How to get Technical Support if you are having a problem If you need assistance, please visit our website, or contact: LineLogger support@linelogger.com
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