EVOLVIPRINT INSTALLATION, CONFIG URATION AND MAINTENA NCE VERSION 1.3

Transcription

1 EVOLVIPRINT INSTALLATION, CONFIG URATION AND MAINTENA NCE

2 I N T R O D U C T I O N E V O L V I W E B P R I N T I N G O V E R V I E W Evolvi Web Printing enables the printing of orders directly from the Evolvi web site. Evolvi Web Site EvolviPrint Printers Evolvi Web Printing Overview EvolviPrint is an essential component of Evolvi Web Printing which allows Evolvi access to your PC's CCST and laser printers for the printing of tickets and delivery notes. The ticketing process is integrated within the Evolvi web site. All orders and order items, including ToD and kiosk, are selected for printing using the web site. EvolviPrint simply provides access to your PC s printers. EvolviPrint can be installed on a standard desktop PC complete with keyboard and mouse. It is intended for private environments such as company offices. EvolviPrint can be downloaded from the Evolvi downloads page once Web Printing has been enabled for your organisation. R E A D E R S H I P This document is intended for users familiar with installing and configuring Windows applications. L I M I T A T I O N S EvolviPrint only runs on Windows Operating Systems that support the Microsoft.Net Framework 4.5. Please note that Windows XP does not support.net Framework 4.5. S U P PO R T For assistance, please contact the Evolvi Support Team at info@evolvi.co.uk.

3 E V O L V I W E B S I T E Once Web Printing has been enabled for an organisation, the Evolvi web site will allow ticketors from that organisation to select orders for printing from the following web pages: 1. Ticket Printing web page 2. Order Confirmation web page 3. Order Manager web page Ticket Printing Order Confirmation Print Order Order Manager Methods for Selecting Orders to Print

4 P R E R E Q U I S I T E S H A R D W A R E Ticket Printers A single Newbury Data CCST ticket printer is supported. Delivery Note Printers A single laser delivery note printer is supported. PC Ports One 9 pin serial port (or one USB port if using a USB to 9 pin serial adaptor) is required for the CCST ticket printer. USB to Serial Adaptor there are a variety of USB to 9 pin serial adaptors available on the market, but Evolvi can only provide support to users who have installed the adaptor tested and recommended by Newbury Data. To purchase one please contact the Evolvi Support Team at info@evolvi.co.uk. USB to 9 pin serial adapter S O F T W A R E Windows Operating System Windows 7 or above. All OS must have current service packs installed..net Framework 4.5 This can be downloaded from the Microsoft web site. USB Drivers If using USB to 9 pin serial adaptors then install the USB drivers before EvolviPrint is installed. O T H E R Internet Connection Preferably ISDN/ADSL or better. Proxy Server Settings - Please check with your IT support to see if specific proxy server settings are required.

5 I N S T A L L A T I ON S T E P S The EvolviPrint installation files can be downloaded from the Evolvi web site. Depending on the state of the installation PC, follow one of these scenarios: Scenario - Clean PC 1. Install EvolviPrint (either as a local admin or a non-admin with elevated privileges). 2. Use the EvolviPrint Console to: a. Configure your proxy server settings (but only if a proxy server is used). b. Register your EvolviPrint with the Evolvi server. c. Configure your printer settings. Scenario - PC with an earlier version of EvolviPrint installed 1. Install EvolviPrint (either as a local admin or a non-admin with elevated privileges). 2. Run EvolviPrint. It will use the previous EvolviPrint configuration data. This will include proxy server settings, registration details and printer settings. Scenario - PC with the Client Print Service (CPS) installed 1. Install EvolviPrint (either as a local admin or a non-admin with elevated privileges). Do not run EvolviPrint yet. 2. Log on to Windows as a user who has the CPS installed (often this will be the same user as above). 3. Exit the CPS if it is configured to auto-start. 4. Run EvolviPrint. On its first run, EvolviPrint will migrate any CPS configuration data that it can find for the current Windows user. This will include proxy server settings, registration details and printer settings. 5. Uninstall all instances of the CPS.

6 C O N F I G U R A T I O N S T A R T I N G WINDOWS 7 Click on Programs / Evolvi Rail Systems / EvolviPrint from the Windows Start menu. Starting EvolviPrint from the Windows Start menu When running, the EvolviPrint icon will be displayed in the notification area (also known as the system tray) on your Windows taskbar. EvolviPrint running in the Notification Area on the Windows Taskbar If the EvolviPrint icon fails to appear then reboot your PC. EvolviPrint should then automatically start when you log in to Windows. S T A R T I N G WINDOWS 8 From the Windows 8 Apps menu (accessed via the Windows key ), click on the EvolviPrint icon. Starting EvolviPrint from the Windows 8 Apps menu When running, the EvolviPrint icon will be displayed in the notification area on your Windows taskbar. EvolviPrint running in the Notification Area on the Windows 8 Taskbar If the EvolviPrint icon fails to appear then reboot your PC. EvolviPrint should then automatically start when you log in to Windows.

7 E V O L V I P R I N T C O N S O L E The EvolviPrint console is used to configure EvolviPrint and to configure and maintain its printers. You can open the EvolviPrint console, either by double clicking the EvolviPrint icon in the notification area or by right clicking the same icon and selecting EvolviPrint Console... EvolviPrint Console The console provides access to the File, Settings, Maintenance and Help menus - selecting a menu item will reveal the relevant sub-menus. Clicking the close 'X' icon in the title bar will minimize the control panel to the system tray (EvolviPrint will continue to run). EvolviPrint can be exited (stopped) either by using the File / Exit menu item on the EvolviPrint console or by right clicking on the EvolviPrint icon in the notification area and selecting Exit. On first use you will need to use the EvolviPrint console to perform the following steps: 1. Configure your proxy server settings (but only if a proxy server is used). 2. Register your EvolviPrint with the Evolvi server. 3. Configure your printer settings. You can then close the console using the X icon in the title bar. After first use EvolviPrint will automatically start when the Windows user logs in to the PC.

8 C O N T E X T M E N U Right click on the EvolviPrint icon in the notification area to reveal the context menu. The context menu has the following items: 1. EvolviPrint Console... - opens the console (see above). 2. Enable Auto Start - enables/disables auto start. WARNING: disabling auto start will stop EvolviPrint automatically starting when you log on to Windows. 3. Enable Power Save - enables/disables power save. WARNING: disabling power save will prevent Windows from either sleeping or hibernating whilst EvolviPrint is running. 4. Exit - exits (stops) EvolviPrint. WARNING: exiting EvolviPrint will stop ticketing on this PC. E X A M P L E S C E N A R I O S EvolviPrint can be used in various scenarios. For example: 1. Ticketor uses their own PC for both the Evolvi web site and EvolviPrint a. This is the most straight-forward scenario. 2. Ticketor uses their own PC for the Evolvi web site and another PC for EvolviPrint a. The other PC will need to be powered on, a Windows user logged in, and EvolviPrint running (the PC can be locked). b. Tickets will need to be collected from the CCST printer connected to the other PC. c. If the CCST printer is not reachable from the ticketor's own PC, the ticketor will need to use the other PC for non-issues, printing railcards, and processing automated refunds. d. Before first use, the ticketor will need to enter their username / password using the sharing dialog on EvolviPrint running on the other PC.

9 S E T TIN G S R E G I S T R A T I O N S E T TIN G S Register your EvolviPrint with the Evolvi server by clicking the Settings / Registration menu item and completing the following fields in the Registration dialog: 1. Agency - this is the prefix you use when you login to the Evolvi web site, e.g. xyztravel for xyztravel.evolvi.co.uk (Railooto users may type Railooto or leave the agency field blank). 2. Username, Password - this is your Evolvi username, e.g. jsmith@xyztravel.co.uk, and password. 3. EvolviPrint Description - a short but unique description to identify your EvolviPrint. Click Ok to register your EvolviPrint. In addition to registering your EvolviPrint with the Evolvi server, this will register your Evolvi user with this EvolviPrint. When printing, you will be able to select your EvolviPrint via the drop-down list on the Evolvi web site. Registration dialog If you experience network errors when registering then please check with your in-house technical support team to see whether specific proxy server settings are required.

10 S H A R I N G SETTINGS Although a CCST printer can only be connected to a single PC, your EvolviPrint can be shared by other Evolvi Web Printing users. To share your EvolviPrint, the other users should enter their username and password using the sharing dialog on your EvolviPrint. When printing, the other users will be able to select your EvolviPrint via the drop-down list on the Evolvi web site. Evolvi will ensure that your EvolviPrint is locked when issuing/non-issuing an order item. Users will need to be in close proximity to the CCST printer during the non-issue and automated refund processes (as coupons need to be inserted into the CCST printer for over-printing), and the printing of railcards (as special coupons are required). Sharing dialog

11 P R I N T E R S E T TIN G S Configure your printer settings by clicking the Settings / Printers menu item and completing the following fields in the Printer Settings dialog: 1. CCST Ticket Printer Port - this is the serial (COM) port that your CCST printer is connected to. Enter a port and then click the Print Test Ticket button. 2. Laser Printer - this is a list of printers accessible to your PC. Select a suitable laser printer from the drop-down list. Click Ok when you have configured the settings for your printers. Printer Settings dialog

12 P R O X Y S E R V E R S E TTIN G S Note: This is a technical section covering proxy server settings. Unless you are experiencing network errors when either registering or running your EvolviPrint, you can skip this section. Configure your proxy server settings by clicking the Settings / Proxy Server menu item and completing the following fields in the Proxy Server Settings dialog: 1. Bypass Proxy - check this to ignore all proxy server settings, including those setup via Internet Explorer. 2. Address - enter the address of your proxy server. When specified this overrides the address setup in Internet Explorer. 3. Username, Password and Domain enter the user credentials for use with the proxy server. Only specify these if a user other than the logged in user is required. Click Ok when you have configured the settings for your proxy server. Proxy Server Settings dialog

13 M A I N T E N AN C E C L E A N I N G A N D P E C T A B S Note: This section covers periodic maintenance of your CCST printer. You can skip this section when using EvolviPrint for the first time. Access the Cleaning and Pectabs dialog by clicking on the Maintenance / Cleaning and Pectabs menu item. This dialog provides printer statistics and access to the following maintenance operations: 1. Print Test Ticket this will print a test ticket using the port that your printer is connected to. 2. Eject Front, Eject Back this will eject a retained ticket from your printer. 3. Run Cleaning Cycle this will run the cleaning cycle (a special cleaning coupon will be required). Note the Tickets Since Last Clean count in the Information displayed below. Newbury Data recommend that the Cleaning Cycle is run using a cleaning coupon after 3000 tickets have been printed to minimize the risk of print failures caused by printer jams, and to maintain a good print quality. 4. Clear Pectabs this will clear all pectabs (formatting templates) installed on your printer. The pectabs will be re-loaded from the server on an as-needed basis. Click Ok when you have finished. Cleaning and Pectabs dialog

14 A L I G N M E N T A N D C O N T R A ST Note: This section covers periodic maintenance of your CCST printer. You can skip this section when using EvolviPrint for the first time. Access the Alignment and Contrast dialog by clicking on the Maintenance / Alignment and Contrast menu item. This dialog provides access to the following maintenance operations: 1. Print Test Ticket this will print a test ticket using the port that your printer is connected to. 2. Alignment use these buttons to align the print image with the ticket stock. One click on any button moves the image 1mm in the direction chosen. 3. Contrast use this to vary the amount of ink deposited on a ticket. Click Ok when you have finished. Alignment and Contrast dialog

15 CCSTX PRINTER POWER AND STATUS LEDS The CCST printers have 2 LEDs on the front which provide operational information. The meaning of these LEDs differs depending upon which model of CCST printer is being used SERIES PRINTERS The 4020 series printers have 2 LEDs fitted to the front panel. The upper red LED indicates that power is present. The lower green LED indicates the status of the printer as below. Status LED activity Continuously on Continuously blinking Flashes once Flashes twice Blinking every 2 seconds Off Printer state Ready Waiting for a manually fed ticket to be inserted Command successful Command unsuccessful Cleaning cycle due Cleaning cycle in progress, cover raised or printer not ready 4800 SERIES PRINTERS The 4800 series printers have 2 bi-colour LEDs fitted to the front panel. The upper LED indicates the state of the power and the lower LED indicates the status of the printer. Power LED activity Status LED activity Printer state Red continuously on Off Powered down Green continuously on Green continuously on Ready Red flashing rapidly Red flashing rapidly No I/O interface card detected Green continuously on Green flashing rapidly Waiting for a manually fed ticket to be inserted Green continuously on Green flashes once Command successful Green continuously on Green flashes twice Command unsuccessful Green continuously on Blinking every 2 seconds Cleaning cycle due Green continuously on Red continuously on Printer not ready due to cover being raised

16 F R E Q U E N T L Y A S K E D Q U E S T I O N S ( F A Q ) G E N E R A L Q. Can Newbury Data CCST printers be shared/networked? A. See Sharing Settings section for details. Q. Can EvolviPrint be run on a PC that sleeps/hibernates? A. Yes, select the disable power save option on the EvolviPrint context menu. Q. How do I uninstall EvolviPrint in Windows 7? A. Perform the following: Exit EvolviPrint. Click the Windows Start Menu. Select Settings -> Control Panel. Select Programs and Features. Select EvolviPrint for removal. Q. How do I uninstall EvolviPrint in Windows 8? A. Perform the following: Exit EvolviPrint. Click the Windows icon Windows key ), to display the Apps menu Select Windows System -> Control Panel. Open the Programs and Features panel. Click on EvolviPrint and then select Uninstall. Q. How do I download and install EvolviPrint if I do not have permission to download.exe files? A. If you have already installed the.net framework then you can download the EvolviPrint setup.msi file instead. Q. Is online help available for EvolviPrint? A. EvolviPrint incorporates help documentation, accessed via the EvolviPrint console. P R O X Y S E R V E R A N D F I R E W ALL S E TT I N G S Q. I have configured the proxy server settings within Internet Explorer (IE). Do I need to configure the proxy server settings within EvolviPrint too? A. No, not unless you wish to bypass the proxy server, use a different proxy server or override the credentials of the logged in user. By default, EvolviPrint will use the proxy server settings configured within IE. Q. When should I bypass the proxy server? A. Some firewall/proxy server combinations will reject HTTP(S) requests from EvolviPrint. In these cases it is recommended that you bypass the proxy server and add a firewall rule that allows HTTPS traffic from the PC running EvolviPrint to *.evolvi.co.uk and (for Railooto users only) Q. Can I specify multiple different proxy servers? A. No.

17 P R E V I O U S T I C K E T I N G S O L U T I O N S Q. Is the Client Print Service (CPS) still supported? A. Support for the CPS will be withdrawn during 2015 in order that the new mandated industry standard print formats can be implemented. Q. Why is the latest EvolviPrint superior to earlier version? A. The latest EvolviPrint has the following advantages over the previous versions: It supports dynamic pectab functionality which allows the printing of tickets in the new mandated industry standard print formats. Printers can be shared by multiple ticketors across multiple domains and databases. Q. Why should I replace the existing CPS with EvolviPrint? A. EvolviPrint is a direct replacement for the CPS. Following customer feedback, EvolviPrint incorporates a number of improvements over the CPS, one of which is that it is installed once per machine (the CPS was installed per user). Furthermore, the latest EvolviPrint incorporates support for the new mandated industry standard print formats. Once the deadline for printing in these formats has passed, users who have not replaced their CPS with EvolviPrint will find that they are unable to issue tickets. Q. Why should I upgrade my existing EvolviPrint installations? A. The latest EvolviPrint incorporates support for the new mandated industry standard print formats. Once the deadline for printing in these formats has passed, users who have not upgraded their EvolviPrint will find that they are unable to issue tickets.