SIMOTION. SIMOTION SCOUT Overview of service and diagnostics options. Preface 1. Fundamental safety instructions 2. Introduction 3

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1 Preface 1 Fundamental safety instructions 2 SIMOTION SIMOTION SCOUT Overview of service and diagnostics options Product Information Introduction 3 Part I: Service on the device 4 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5 Part III: Service with SCOUT Engineering System 6 Appendix 7 Valid as from Version /2015

2 Legal information Warning notice system This manual contains notices you have to observe in order to ensure your personal safety, as well as to prevent damage to property. The notices referring to your personal safety are highlighted in the manual by a safety alert symbol, notices referring only to property damage have no safety alert symbol. These notices shown below are graded according to the degree of danger. DANGER indicates that death or severe personal injury will result if proper precautions are not taken. WARNING indicates that death or severe personal injury may result if proper precautions are not taken. CAUTION indicates that minor personal injury can result if proper precautions are not taken. NOTICE indicates that property damage can result if proper precautions are not taken. If more than one degree of danger is present, the warning notice representing the highest degree of danger will be used. A notice warning of injury to persons with a safety alert symbol may also include a warning relating to property damage. Qualified Personnel The product/system described in this documentation may be operated only by personnel qualified for the specific task in accordance with the relevant documentation, in particular its warning notices and safety instructions. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when working with these products/systems. Proper use of Siemens products Note the following: Trademarks WARNING Siemens products may only be used for the applications described in the catalog and in the relevant technical documentation. If products and components from other manufacturers are used, these must be recommended or approved by Siemens. Proper transport, storage, installation, assembly, commissioning, operation and maintenance are required to ensure that the products operate safely and without any problems. The permissible ambient conditions must be complied with. The information in the relevant documentation must be observed. All names identified by are registered trademarks of Siemens AG. The remaining trademarks in this publication may be trademarks whose use by third parties for their own purposes could violate the rights of the owner. Disclaimer of Liability We have reviewed the contents of this publication to ensure consistency with the hardware and software described. Since variance cannot be precluded entirely, we cannot guarantee full consistency. However, the information in this publication is reviewed regularly and any necessary corrections are included in subsequent editions. Siemens AG Division Digital Factory Postfach NÜRNBERG GERMANY P 02/2015 Subject to change Copyright Siemens AG All rights reserved

3 Table of contents 1 Preface Preface Fundamental safety instructions General safety instructions Safety instructions for electromagnetic fields (EMF) Handling electrostatic sensitive devices (ESD) Industrial security Residual risks of power drive systems Introduction Part I: Service on the device Overview LEDs Overview SIMOTION C SIMOTION P320-3/P SIMOTION D4x5-2/D4x SIMOTION D410-2/D CBE30-2/CBE30 Communication Board CX32-2/CX32 Controller Extension Control Unit CU320-2/CU Communication Board CBE segment display Interfaces HMI Backing up diagnostic data and non-volatile data Updating devices using the Device Update tool Licensing/License key Overview Checking and amending licensing information Remedial measures in the event of loss Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) Overview Establishing a connection to the device Device diagnostics...60 Product Information, 01/2015 3

4 Table of contents Overview I&M (identification & maintenance) data Diagnostics buffer System utilization Analyzing user data Diagnostic data and non-volatile data (retain data) Overview Backing up diagnostic data and non-volatile data Storing diagnostic data and non-volatile data Displaying diagnostic data via websites Restoring non-volatile data Backing up, updating, and restoring device data User-defined service and diagnostics information Part III: Service with SCOUT Engineering System Overview Going online Overview PROFIBUS Ethernet/PROFINET Going online without a user project Going online with a user project Factory settings for SIMOTION devices Device diagnostics Overview Diagnostics buffer System utilization Userlog/Syslog content.txt Service overview Ethernet/PROFINET topology Comparing projects Error handling in technology objects Advanced functions in the address list Testing programs Commissioning functions Appendix Diagnostic data and non-volatile data (retain data) Backing up during operation using a service selector switch Backing up during ramp-up using a service selector switch or INI file Backing up during operation using the SIMOTION IT web server Restoring non-volatile data Index Product Information, 01/2015

5 Preface Preface Contents This document is part of the SIMOTION Service and Diagnostics documentation package. Area of application This manual is valid for SIMOTION V4.4. Information blocks in this manual The following is a list of chapters included in this manual along with a description of the information presented in each chapter. Part I: Service on the device This chapter outlines the diagnostics options available on the device and contains references to additional descriptions as well as descriptions relating to specific devices. Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) This chapter outlines the diagnostics options available with PC-based systems and with the SIMOTION IT web server, and contains references to additional descriptions. Part III: Service with SCOUT Engineering System This chapter outlines the diagnostics options available with the SCOUT Engineering System and contains references to additional descriptions. Appendix The appendix contains detailed descriptions and guidelines relating to the individual chapters. Index Index for locating information. An overview of the SIMOTION documentation can be found in the SIMOTION Documentation Overview document. This documentation is included as electronic documentation in the scope of delivery of SIMOTION SCOUT. It comprises ten documentation packages. The following documentation packages are available for SIMOTION V4.4: SIMOTION Engineering System Handling SIMOTION System and Function Descriptions SIMOTION Service and Diagnostics SIMOTION IT SIMOTION Programming Product Information, 01/2015 5

6 Preface 1.1 Preface SIMOTION Programming - References SIMOTION C SIMOTION P SIMOTION D SIMOTION Supplementary Documentation Additional information Click the following link to find information on the following topics: Ordering documentation / overview of documentation Additional links to download documents Using documentation online (find and search manuals/information) My Documentation Manager Click the following link for information on how to compile documentation individually on the basis of Siemens content and how to adapt it for the purpose of your own machine documentation: Training Click the following link for information on SITRAIN - Siemens training courses for automation products, systems and solutions: FAQs Frequently Asked Questions can be found in SIMOTION Utilities & Applications, which are included in the scope of delivery of SIMOTION SCOUT, and in the Service&Support pages in Product Support: Technical support Country-specific telephone numbers for technical support are provided on the Internet under Contact: 6 Product Information, 01/2015

7 Fundamental safety instructions General safety instructions DANGER Danger to life due to live parts and other energy sources Death or serious injury can result when live parts are touched. Only work on electrical devices when you are qualified for this job. Always observe the country-specific safety rules. Generally, six steps apply when establishing safety: 1. Prepare for shutdown and notify all those who will be affected by the procedure. 2. Disconnect the machine from the supply. Switch off the machine. Wait until the discharge time specified on the warning labels has elapsed. Check that it really is in a no-voltage condition, from phase conductor to phase conductor and phase conductor to protective conductor. Check whether the existing auxiliary supply circuits are de-energized. Ensure that the motors cannot move. 3. Identify all other dangerous energy sources, e.g. compressed air, hydraulic systems, or water. 4. Isolate or neutralize all hazardous energy sources by closing switches, grounding or shortcircuiting or closing valves, for example. 5. Secure the energy sources against switching on again. 6. Ensure that the correct machine is completely interlocked. After you have completed the work, restore the operational readiness in the inverse sequence. WARNING Danger to life from hazardous voltage when connecting an unsuitable power supply Touching live components can result in death or severe injury. Only use power supplies that provide SELV (Safety Extra Low Voltage) or PELV (Protective Extra Low Voltage) output voltages for all connections and terminals of the electronics modules. Product Information, 01/2015 7

8 Fundamental safety instructions 2.1 General safety instructions WARNING Danger to life from touching live parts on damaged devices Improper handling of devices can result in damage. For damaged devices, hazardous voltages can be present at the enclosure or at exposed components; if touched, this can result in death or severe injury. Observe the limit values specified in the technical specifications during transport, storage, and operation. Do not use damaged devices. WARNING Danger to life through electric shock due to unconnected cable shields Hazardous touch voltages can occur through capacitive cross-coupling due to unconnected cable shields. As a minimum, connect cable shields and the cores of power cables that are not used (e.g. brake cores) at one end at the grounded housing potential. WARNING Danger to life due to electric shock when not grounded For missing or incorrectly implemented protective conductor connection for devices with protection class I, high voltages can be present at open, exposed parts, which when touched, can result in death or severe injury. Ground the device in compliance with the applicable regulations. WARNING Danger to life due to fire spreading if housing is inadequate Fire and smoke development can cause severe personal injury or material damage. Install devices without a protective housing in a metal control cabinet (or protect the device by another equivalent measure) in such a way that contact with fire inside and outside the device is prevented. Ensure that smoke can only escape via controlled and monitored paths. 8 Product Information, 01/2015

9 Fundamental safety instructions 2.1 General safety instructions WARNING Danger to life from unexpected movement of machines when using mobile wireless devices or mobile phones Using mobile radios or mobile phones with a transmit power > 1 W closer than approx. 2 m to the components may cause the devices to malfunction, influence the functional safety of machines therefore putting people at risk or causing material damage. Switch off wireless devices or mobile phones in the immediate vicinity of the components. WARNING Danger to life due to fire if overheating occurs because of insufficient ventilation clearances Inadequate ventilation clearances can cause overheating of components followed by fire and smoke development. This can cause death or serious injury. This can also result in increased downtime and reduced service life for devices/systems. Ensure compliance with the specified minimum clearance as ventilation clearance for the respective component. WARNING Danger of an accident occurring due to missing or illegible warning labels Missing or illegible warning labels can result in accidents involving death or serious injury. Check that the warning labels are complete based on the documentation. Attach any missing warning labels to the components, in the national language if necessary. Replace illegible warning labels. WARNING Danger to life when safety functions are inactive Safety functions that are inactive or that have not been adjusted accordingly can cause operational faults on machines that could lead to serious injury or death. Observe the information in the appropriate product documentation before commissioning. Carry out a safety inspection for functions relevant to safety on the entire system, including all safety-related components. Ensure that the safety functions used in your drives and automation tasks are adjusted and activated through appropriate parameterizing. Perform a function test. Only put your plant into live operation once you have guaranteed that the functions relevant to safety are running correctly. Product Information, 01/2015 9

10 Fundamental safety instructions 2.3 Handling electrostatic sensitive devices (ESD) Note Important safety notices for safety functions If you want to use safety functions, you must observe the safety notices in the safety manuals. WARNING Danger to life or malfunctions of the machine as a result of incorrect or changed parameterization As a result of incorrect or changed parameterization, machines can malfunction, which in turn can lead to injuries or death. Protect the parameterization (parameter assignments) against unauthorized access. Respond to possible malfunctions by applying suitable measures (e.g. EMERGENCY STOP or EMERGENCY OFF). 2.2 Safety instructions for electromagnetic fields (EMF) WARNING Danger to life from electromagnetic fields Electromagnetic fields (EMF) are generated by the operation of electrical power equipment such as transformers, converters or motors. People with pacemakers or implants are at a special risk in the immediate vicinity of these devices/systems. Ensure that the persons involved are the necessary distance away (minimum 2 m). 2.3 Handling electrostatic sensitive devices (ESD) Electrostatic sensitive devices (ESD) are individual components, integrated circuits, modules or devices that may be damaged by either electric fields or electrostatic discharge. 10 Product Information, 01/2015

11 Fundamental safety instructions 2.4 Industrial security NOTICE Damage through electric fields or electrostatic discharge Electric fields or electrostatic discharge can cause malfunctions through damaged individual components, integrated circuits, modules or devices. Only pack, store, transport and send electronic components, modules or devices in their original packaging or in other suitable materials, e.g conductive foam rubber of aluminum foil. Only touch components, modules and devices when you are grounded by one of the following methods: Wearing an ESD wrist strap Wearing ESD shoes or ESD grounding straps in ESD areas with conductive flooring Only place electronic components, modules or devices on conductive surfaces (table with ESD surface, conductive ESD foam, ESD packaging, ESD transport container). 2.4 Industrial security Note Industrial security Siemens provides products and solutions with industrial security functions that support the secure operation of plants, solutions, machines, equipment and/or networks. They are important components in a holistic industrial security concept. With this in mind, Siemens products and solutions undergo continuous development. Siemens recommends strongly that you regularly check for product updates. For the secure operation of Siemens products and solutions, it is necessary to take suitable preventive action (e.g. cell protection concept) and integrate each component into a holistic, state-of-the-art industrial security concept. Third-party products that may be in use should also be considered. For more information about industrial security, visit industrialsecurity. To stay informed about product updates as they occur, sign up for a product-specific newsletter. For more information, visit Product Information, 01/

12 Fundamental safety instructions 2.5 Residual risks of power drive systems WARNING Danger as a result of unsafe operating states resulting from software manipulation Software manipulation (e.g. by viruses, Trojan horses, malware, worms) can cause unsafe operating states to develop in your installation which can lead to death, severe injuries and/ or material damage. Keep the software up to date. Information and newsletters can be found at: Incorporate the automation and drive components into a state-of-the-art, integrated industrial security concept for the installation or machine. For more detailed information, go to: Make sure that you include all installed products into the integrated industrial security concept. 2.5 Residual risks of power drive systems The control and drive components of a drive system are approved for industrial and commercial use in industrial line supplies. Their use in public line supplies requires a different configuration and/or additional measures. These components may only be operated in closed housings or in higher-level control cabinets with protective covers that are closed, and when all of the protective devices are enabled. These components may only be handled by qualified and trained technical personnel who are knowledgeable and observe all of the safety instructions on the components and in the associated technical user documentation. 12 Product Information, 01/2015

13 Fundamental safety instructions 2.5 Residual risks of power drive systems When assessing the machine's risk in accordance with the respective local regulations (e.g. EC Machinery Directive), the machine manufacturer must take into account the following residual risks emanating from the controller and drive components of a drive system: 1. Unintentional movements of driven machine components during commissioning, operation, maintenance, and repairs caused by, for example: Hardware faults and/or software errors in sensors, controllers, actuators, and connection systems Response times of the controller and drive Operating and/or ambient conditions outside of the specification Condensation / conductive contamination Parameterization, programming, cabling, and installation errors Use of radio devices/cellular phones in the immediate vicinity of the controller External influences / damage 2. In the event of a fault, exceptionally high temperatures, including an open fire, as well as emissions of light, noise, particles, gases, etc. can occur inside and outside the inverter, for example: Component malfunctions Software errors Operating and/or ambient conditions outside of the specification External influences / damage Inverters of the Open Type / IP20 degree of protection must be installed in a metal control cabinet (or protected by another equivalent measure) such that the contact with fire inside and outside the inverter is not possible. 3. Hazardous touch voltages caused by, for example: Component malfunctions Influence of electrostatic charging Induction of voltages in moving motors Operating and/or ambient conditions outside of the specification Condensation / conductive contamination External influences / damage 4. Electrical, magnetic and electromagnetic fields generated in operation that can pose a risk to people with a pacemaker, implants or metal replacement joints, etc. if they are too close. 5. Release of environmental pollutants or emissions as a result of improper operation of the system and/or failure to dispose of components safely and correctly. Product Information, 01/

14 Fundamental safety instructions 2.5 Residual risks of power drive systems Note The components must be protected against conductive contamination (e.g. by installing them in a control cabinet with degree of protection IP54 according to IEC or NEMA 12). Assuming that conductive contamination at the installation site can definitely be excluded, a lower degree of cabinet protection may be permitted. For more information about residual risks of the components in a drive system, see the relevant sections in the technical user documentation. 14 Product Information, 01/2015

15 Introduction This manual lists the system diagnostics options available for SIMOTION devices. It also contains references to additional manuals and online help texts featuring the detailed information that is applicable in each case. The Manuals and Commissioning Manuals for the individual platforms describe device-specific diagnostics options in detail. Note The full version of this manual is available as an online help containing links. This manual (i.e. the PDF version) provides an overview of how this help text is organized and structured. It does not include links to subjects that are only covered in the online help. The relevant manual is referred to in each case. Note In the event of an fault (e.g. CPU STOP), analyze the entries in the diagnostic buffer. You can access this in any of the scenarios covered here (Parts I to III). An overview of the scenarios is provided later. Comprehensive diagnostic data (Page 64) can be generated to enable the machine manufacturer or SIEMENS to carry out a more in-depth analysis. Figure 3-1 Overview of functions associated with diagnostics options Product Information, 01/

16 Introduction 3.1 Note If you contact the hotline for support, you should provide a description of the error/fault scenario that is as precise and detailed as possible. Depending on the nature of the fault, the following information may be useful: Diagnostic buffer backup data (see also the descriptions of scenarios without the SCOUT Engineering System (Page 66) and with the SCOUT Engineering System (Page 88)) Full alarm messages with numbers and all additional information State of LEDs/7-segment displays Installed software versions (SIMOTION SCOUT > Help > Information > System info...) Screenshots of error/fault messages and/or dialogs Part I Service on the device (Page 21) Part I describes the diagnostics and service options that can be implemented directly on the device. Figure 3-2 Example: Module D445-2 DP/PN 16 Product Information, 01/2015

17 Introduction 3.1 Figure 3-3 Example - SIMOTION P350 - P state Part II Service without SCOUT Engineering System (PC-based, SIMOTION IT) (Page 57) Part II describes the service options that can be implemented without the SCOUT Engineering System, via the Ethernet interface of SIMOTION devices. Diagnostic functions can be viewed using an Internet browser. Figure 3-4 Example: SIMOTION IT web server - diagnostics in browser Product Information, 01/

18 Introduction 3.1 Figure 3-5 Example: simplified HTML pages, e.g. for PDA Part III Service with SCOUT Engineering System (Page 73) Part III presents the comprehensive range of SIMOTION SCOUT Engineering System functions that are available for error/fault diagnostics. 18 Product Information, 01/2015

19 Introduction 3.1 Figure 3-6 Example: SIMOTION SCOUT, Device diagnostics Product Information, 01/

20 Introduction Product Information, 01/2015

21 Part I: Service on the device Overview The device hardware offers various displays and interfaces that may be used for diagnostics purposes. Diagnostic information can be displayed either directly on the device (e.g. by means of LEDs) or indirectly (e.g. HMI via Ethernet interface). In the case of SIMOTION D, a service selector switch can be used to initiate a backup of diagnostic data on the device and write this to the memory card. Product Information, 01/

22 Part I: Service on the device 4.1 Overview Figure 4-1 Interfaces and front panel elements - example of SIMOTION D445-2 DP/PN 22 Product Information, 01/2015

23 Part I: Service on the device 4.1 Overview Service selector switch/button The service selector switch enables diagnostic data backed up in a SIMOTION device in the event of an error/fault to be stored offline without SIMOTION SCOUT. For details, see Backing up diagnostic data and non-volatile data (Page 51). SIMOTION D modules have a service selector switch that is important for service and diagnostic functions. In "normal" operation, this switch must remain in the 0 position. See also Backing up during operation using a service selector switch (Page 103) and Backing up during ramp-up using a service selector switch or INI file (Page 107). With SIMOTION P320-3/P350-3, virtual versions of the service selector and mode switches and the LEDs appear in the SIMOTION P state application. See also Backing up during operation using a service selector switch (Page 103) and Backing up during ramp-up using a service selector switch or INI file (Page 107). SIMOTION C does not provide any switches on the device for diagnostic functions. Errors/ faults and states are displayed by means of LEDs. Part II (Page 64) contains a detailed description of how diagnostic data and non-volatile data should be handled. Mode switch You can use the mode switch to set the operating mode on the device. With SIMOTION P, the function of this switch is implemented by means of the SIMOTION P state application. It is also possible to change the operating mode via SIMOTION SCOUT. Operating modes, based on the example of SIMOTION D4x5-2: RUN SIMOTION D4x5-2 is processing the user program. The technology packages are active in this state. They can execute commands from the user program. STOPU SIMOTION D4x5 2 is not processing a user program. The technology packages are active. Test and commissioning functions can be executed. The I/O modules are in a safe state. This means, for example, that digital outputs are "LOW" and analog outputs are de-energized (no current, no voltage). STOP SIMOTION D4x5-2 is not processing a user program. It is possible to load an entire user program. All system services (communication,...) are active. The I/O modules are in a safe state. This means, for example, that digital outputs are "LOW" and analog outputs are de-energized (no current, no voltage). The technology packages are not active. MRES Switch position for overall reset of the module. Note Please take note of the information in the Manuals for the switches. Product Information, 01/

24 Part I: Service on the device 4.2 LEDs Additional information Links in the Guides menu of the online help SIMOTION C Operating Instructions SIMOTION D4x5 Manual SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Manual SIMOTION P350-3 and Panels Manual 4.2 LEDs Overview Every SIMOTION device features LEDs that are used for device diagnostics. The LED displays indicate the different operating modes and any faults that occur. They do so by lighting up, flashing, or flickering in different colors. With SIMOTION P320-3/P350, representations of the LEDs appear in the SIMOTION P state application. Note A STOPU LED may also light up if an axis control panel is activated. The STOPU LED flickers when a CF/MMC card is being formatted. (D4x5-2: SU/PF-LED) This does not indicate a fault. See also Overview (Page 64) Backing up diagnostic data and non-volatile data (Page 51) Backing up during operation using a service selector switch (Page 103) Backing up during ramp-up using a service selector switch or INI file (Page 107) Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) (Page 57) 24 Product Information, 01/2015

25 Part I: Service on the device 4.2 LEDs SIMOTION C Figure 4-2 LED displays on the device - example of SIMOTION C240 PN Note The SIMOTION C Operating Instructions contain a detailed description of the LED displays, including all the possible combinations and flashing frequencies. Product Information, 01/

26 Part I: Service on the device 4.2 LEDs Typical faults Table 4-1 Typical faults Fault Frequent causes Remedy SF LED lights up red (error/fault state on the SIMOTION C) An event that can be acknowledged is pending (alarm, message, note) A fault has occurred to which the user program cannot respond. SF LED flashes red (error/fault state on the SIMOTION C) License missing for licensed technology/optional objects 5 VDC does not light up (supply voltage for electronics) No line supply connected or switched on No specified load current supply connected Module not connected correctly Defective module Acknowledge the event. Switch the SIMOTION device off and then on again. Check the licenses. Check the line supply connection and the module STOP LED lights up yellow (control is in STOP mode - diagnostics with Engineering System or web server) I/O access error Program error (e.g. floating point exception) Technological alarms with CPU STOP response STOP LED flashes yellow (overall reset request) Memory card has been removed The non-volatile data does not match up with the project on the memory card Correct I/O access Localize error: Check entries in the device diagnostics Example: Entry "Operating mode transition blocked" -> check error before this -> entry "I/O access error" Memory reset STOPU LED lights up or flashes yellow (control in STOP mode of user program) The technology packages are active. The user program is not active or is faulty Device stuck at startup task Check the entries in the diagnostic buffer and the user program. Switch the control to RUN mode. 26 Product Information, 01/2015

27 Part I: Service on the device 4.2 LEDs Fault Frequent causes Remedy BUS1F, BUS2F LED lights up red (fault on PROFIBUS DP interface) Terminating resistor missing or in the wrong place Not all of the connected devices are switched on Cabling fault Incorrect baud rate configured or incorrect baud rate set on a bus node Configuration error Parameter assignment error Check terminating resistor, bus nodes, cabling, baud rate, configuration settings, and configuration in HW Config Table 4-2 Typical C240 PN errors Fault Frequent causes Remedy PROFINET Link LED does not light up There is no physical connection The connected device is not switched on PROFINET Activity LED does not light up continuously Check the cabling, connectors, and device. There is no telegram traffic. If the Link LED is green, use a ping command to check that the system is ready for communication PROFINET Fault LED lights up (bus fault) No physical connection to a subnet/ switch Incorrect transmission rate Full duplex transmission is not activated PROFINET Fault LED flashes red (bus fault) Failure of a connected I/O device. At least one of the assigned I/O devices cannot be addressed Incorrect or no configuration settings PROFINET Sync LED does not light up or flashes SIMOTION C task system is not synchronized with the send cycle of PROFINET IO IRT Check configuration settings, check IO device, check connection Check configuration settings, check IO device Check configuration settings, check fault message in SINAMICS diagnostic buffer Additional information Links in the Guides menu of the online help SIMOTION C Operating Instructions Product Information, 01/

28 Part I: Service on the device 4.2 LEDs SIMOTION P320-3/P350-3 The LEDs and mode switch, which are implemented as hardware on other SIMOTION platforms, are displayed in virtual form on the SIMOTION P system screen. This is achieved via the SIMOTION P state application. Figure 4-3 SIMOTION P state Note The relevant Manual/Commissioning Manual contains a detailed description of the LED displays, including all the possible combinations and flashing frequencies. Typical errors Table 4-3 Typical errors Error Frequent causes Remedy SF LED lights up red (error/fault state on the SIMOTION P) An event which can be acknowledged is pending (alarm, message, note) A fault has occurred that does not allow a response from the user program SF LED flashes red (error/fault state on the SIMOTION P) License missing for licensed technology/optional objects STOP LED lights up yellow (SIMOTION P in STOP mode) Acknowledge the event. Switch the SIMOTION device off and then on again. Check the licenses. 28 Product Information, 01/2015

29 Part I: Service on the device 4.2 LEDs Error Frequent causes Remedy I/O access error Program error (e.g. floating point exception) Technological alarms with CPU STOP response STOP LED flashes yellow (overall reset request) Memory card has been removed The non-volatile data does not match up with the project on the memory card Correct I/O access Localize error: Check entries in the device diagnostics Example: Entry "Operating mode transition blocked" -> check error before this -> entry "I/O access error" Overall reset STOPU LED lights up or flashes yellow (SIMOTION P in STOP user program mode) The technology packages are active The user program is not active or is faulty Device stuck at startup task Check the entries in the diagnostics buffer and the user program. Switch the control to RUN mode. BUS1F, BUS2F LED (error/fault state on PROFIBUS DP interface, P350-3 only) Terminating resistor missing or in the wrong place Not all of the connected devices are switched on Cabling fault Incorrect baud rate configured or incorrect baud rate set on a bus node Configuration error Parameter assignment error Check terminating resistor, bus nodes, cabling, baud rate, configuration settings, and configuration in HW Config Additional information Links in the Guides menu of the online help SIMOTION P320-3 and Panels Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual Product Information, 01/

30 Part I: Service on the device 4.2 LEDs SIMOTION D4x5-2/D4x5 RDY RUN STOP SU/PF SF DP DP/MPI PN SY/MT OPT Figure 4-4 LED displays on the device - example of SIMOTION D4x5-2 In addition to the SIMOTION devices themselves, optional modules and interfaces such the PROFINET interface CBE30-2 for D4x5-2 DP/PN also feature LEDs for displaying states and fault diagnostics. Note The relevant Commissioning Manuals contain a detailed description of the LED displays, including all the possible combinations and flashing frequencies. 30 Product Information, 01/2015

31 Part I: Service on the device 4.2 LEDs Typical faults Table 4-4 Typical D4x5-2/D4x5 errors Fault Frequent causes Remedy RDY LED lights up red or flashes red, flashes quickly 2 Hz (SIMOTION D or SINAMICS Integrated fault) SINAMICS Integrated has not ramped up or is faulty Correct and acknowledge fault Acknowledgment carried out with e.g. operator panel, engineering tool, etc. connected STOP LED lights up yellow (control is in STOP mode - diagnostics with Engineering System or web server) I/O access error Program error (e.g. floating point exception) Technological alarms with CPU STOP response Correct I/O access STOP LED flashes yellow, slow flashing (0.5 Hz) (overall reset request) Memory card has been removed The non-volatile data does not match up with the project on the memory card Localize error: Check entries in the device diagnostics Example: Entry "Operating mode transition blocked" -> check error before this -> entry "I/O access error" Memory reset SU/PF LED lights up or flashes yellow, fast flashing (2 Hz) (control in STOP mode of user program) The technology packages are active. The user program is not active or is faulty Device stuck at startup task SF LED lights up red (error/fault state on the SIMOTION D) An event that can be acknowledged is pending (alarm, message, note) Check the entries in the diagnostic buffer and the user program. Switch the control to RUN mode. Acknowledge the event. SF LED flashes red, slow flashing (0.5 Hz) (error/fault state on the SIMOTION D) License missing for licensed technology/optional objects DP, DP/MPI LED lights up red (bus fault) Terminating resistor missing or in the wrong place Not all of the connected devices are switched on Cabling fault Incorrect baud rate configured or incorrect baud rate set on a bus node PN LED flashes red (bus fault) Check the licenses. Check terminating resistor, bus node, cabling, and configuration settings Product Information, 01/

32 Part I: Service on the device 4.2 LEDs Fault Frequent causes Remedy Failure of a connected I/O device. At least one of the assigned I/O devices cannot be addressed Incorrect or no configuration settings SY/MT LED does not light up or flashes SIMOTION D task system is not synchronized with the send cycle of PROFINET IO IRT SINAMICS Integrated and ext. DP interfaces are not yet synchronized with the PROFINET IO IRT cycle OPT LED lights up/flashes red, slow flashing (2 Hz) Bus fault (CBE30-2 in the case of D4x5-2 or CBE30 in the case of D4x5): Failure of a connected I/O device At least one of the assigned I/O devices cannot be addressed Incorrect or no configuration settings Firmware download faulty Link LED does not light up There is no physical connection The connected device is not switched on Activity LED does not light up Check configuration settings, check IO device Check configuration settings, check fault message in SINAMICS diagnostic buffer Check devices (still set to factory settings?), check connection, check cycle clock Check the cabling, connectors, and device. There is no telegram traffic. If the Link LED is green, use a ping command to check that the system is ready for communication Additional information Links in the Guides menu of the online help SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual S120 Control Units and Supplementary System Components Manual See also CBE30-2/CBE30 Communication Board (Page 36) 32 Product Information, 01/2015

33 Part I: Service on the device 4.2 LEDs SIMOTION D410-2/D410 Figure 4-5 LED displays on the D410 device Note The Commissioning Manual contains a detailed description of the LED displays, including all the possible combinations and flashing frequencies. Product Information, 01/

34 Part I: Service on the device 4.2 LEDs Typical faults Table 4-5 Typical D410-2/D410 faults Fault Frequent causes Remedy RDY LED lights up red or flashes red, flashes quickly 2 Hz (SIMOTION D or SINAMICS Integrated fault) SINAMICS Integrated has not ramped up or is faulty SF/BF LED lights up red (error/fault state on the SIMOTION D) An event that can be acknowledged is pending (alarm, message, note) Correct and acknowledge fault Acknowledgment carried out with e.g. operator panel, engineering tool, etc. connected Acknowledge the event. SF/BF LED flashes red, slow flashing (0.5 Hz) (error/fault state on the SIMOTION D) License missing for licensed technology/optional objects SF/BF LED flashes red, fast flashing (2 Hz) (bus fault) A bus fault is pending PROFIBUS master At least 1 slave is missing PROFIBUS slave No parameter assignment master found PROFINET Failure of a connected I/O device; at least one of the assigned I/O devices cannot be addressed; incorrect or no configuration settings all LEDs light up yellow (D410-2) RUN/STOP lights up red (D410) Power-up of the SIMOTION D without CF card or with CF card without valid operating system (the boot loader may be defective). RUN/STOP LED lights up yellow Check the licenses. Check the bus nodes, cabling, configuration settings, and configuration in HW Config. Check the CompactFlash Card. Control is in stop mode - diagnostics with Engineering System or web server I/O access error Program error (e.g. floating point exception) Technological alarms with CPU STOP response Control in STOP mode of user program Correct I/O access Localize error: Check entries in the device diagnostics Example: Entry "Operating mode transition blocked" -> check error before this -> entry "I/O access error" 34 Product Information, 01/2015

35 Part I: Service on the device 4.2 LEDs Fault Frequent causes Remedy The technology packages are active. The user program is not active or is faulty Device stuck at startup task Check the entries in the diagnostic buffer and the user program. Switch the control to RUN mode. RUN/STOP LED flashes yellow, slow flashing (0.5 Hz) (overall reset request) Memory card has been removed The non-volatile data does not match up with the project on the memory card Memory reset OUT > 5V lights yellow or flashes yellow (electronic power supply for measuring system) Electronic power supply for measuring system > 5 V OUT > 5 V / SY off or flashes ("SY" only for D410-2 DP/PN ) SIMOTION D task system is not synchronized with the send cycle of PROFINET IO IRT SINAMICS Integrated and ext. DP interfaces are not yet synchronized with the PROFINET IO IRT cycle The electronic power supply is configured for 24 V encoders. If you wish to connect a 5 V encoder, please check the parameter settings. Check configuration settings, check fault message in SINAMICS diagnostic buffer Additional information Links in the Guides menu of the online help SIMOTION D410 Manual SIMOTION D410 Commissioning Manual S120 Control Units and Supplementary System Components Manual SIMOTION D410-2 Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual Product Information, 01/

36 Part I: Service on the device 4.2 LEDs CBE30-2/CBE30 Communication Board The device is connected to PROFINET IO using the Communication Board Ethernet CBE30-2 interface module for the SIMOTION D4x5-2 DP/PN and the CBE30 interface module for the SIMOTION D4x5. The module supports PROFINET IO with isochronous Realtime Ethernet (IRT), PROFINET IO with RT, and standard TCP/IP communication. The Option Board has an X1400 interface with four ports and integrated switch functionality. Note A CBE30 can only be inserted into a SIMOTION D4x5. It cannot be inserted into a SIMOTION D4x5-2. A CBE30-2 can only be inserted into a SIMOTION D4x5-2 DP/PN used as a second PROFINET interface. It cannot be inserted into a SIMOTION D4x5 or D4x5-2 DP. Figure 4-6 Ethernet CBE30-2/CBE30 Communication Board 36 Product Information, 01/2015

37 Part I: Service on the device 4.2 LEDs Figure 4-7 Example of D4x5-2: Inserting a CBE30-2 Typical faults Table 4-6 Typical CBE30-2/CBE30 faults Fault Frequent causes Remedy Link LED does not light up There is no physical connection The connected device is not switched on Activity LED does not light up Check the cabling, connectors, and device. There is no telegram traffic. If the Link LED is green, use a ping command to check that the system is ready for communication Fault LED lights up red (bus fault) No physical connection to a subnet/ switch Incorrect transmission rate Full duplex transmission is not activated Check configuration settings, check IO device, check connection Product Information, 01/

38 Part I: Service on the device 4.2 LEDs Fault Frequent causes Remedy Fault LED flashes red, fast flashing (2 Hz) (bus fault) Failure of a connected I/O device. At least one of the assigned I/O devices cannot be addressed Incorrect or no configuration settings Fault LED flashes red, slow flashing (0.5 Hz) CBE30-2 startup stopped Sync LED does not light up or flashes SIMOTION D task system is not synchronized with the send cycle of PROFINET IO IRT SINAMICS Integrated and ext. DP interfaces are not yet synchronized with the PROFINET IO IRT cycle Check configuration settings, check IO device CBE30-2 is plugged into wrong Control Unit. (CBE30 2 is only supported by SIMO TION D4x5 2 DP/PN, not by SIMO TION D4x5 2 DP) Check configuration settings, check fault message in SINAMICS diagnostic buffer Additional information Links in the Guides menu of the online help SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual 38 Product Information, 01/2015

39 Part I: Service on the device 4.2 LEDs CX32-2/CX32 Controller Extension The Controller Extension enables scaling of the drive-side computing power of products within the SIMOTION D range. This allows additional drives to be connected, for example. Figure 4-8 LED displays - example of CX32-2 Note The SIMOTION D4x5 Commissioning and Hardware Installation Manual and the SIMOTION D4x5-2 Commissioning and Hardware Installation Manual contain detailed descriptions of the LED displays, including all the possible combinations and flashing frequencies. Product Information, 01/

40 Part I: Service on the device 4.2 LEDs Typical faults Table 4-7 Typical CX32-2/CX32 faults Fault Frequent causes Remedy RDY LED does not light up (power supply) The electronic power supply is missing or outside the permissible tolerance range Check power supply RDY LED lights up red or flashes red, fast flashing 2 Hz (error on startup ) At least one fault is pending (e.g. RESET, watchdog monitoring, basic system error) CX32/CX32-2 is ramping up RDY LED flashes red (boot error, CX32 only) Boot error (e.g. firmware cannot be loaded into the RAM) RDY LED flashes yellow, slow flashing (0.5 Hz) Updating the firmware of the connected DRIVE-CLiQ components RDY LED flashes yellow, fast flashing (2 Hz) The DRIVE-CLiQ component firmware has been updated; wait for POWER ON of the affected component DP LED flashes red (CX32-2) DP1 LED lights up red (CX32) Not all of the connected devices are switched on Cabling fault CX32/CX32-2 not ready to run (e.g. after switch-on) Check messages in diagnostic buffer Check connection to SIMOTION, check data on CF card, reinstall firmware if necessary - Perform a POWER ON of the affected component Check cabling and configuration settings Check messages in diagnostic buffer Additional information Links in the Guides menu of the online help SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual 40 Product Information, 01/2015

41 Part I: Service on the device 4.2 LEDs Control Unit CU320-2/CU320 The Control Unit is a central control module in which closed-loop and open-loop functions are implemented for Line Modules and/or Motor Modules. Figure 4-9 LED displays - example of CU320-2 PN Note The SINAMICS S120 Control Units and Supplementary System Components Manual contains a detailed description of the LED displays, including all possible combinations and flashing frequencies. Product Information, 01/

42 Part I: Service on the device 4.2 LEDs Typical faults Table 4-8 Typical CU320-2/CU320 faults Fault Frequent causes Remedy RDY LED does not light up (power supply) The electronic power supply is missing or outside the permissible tolerance range Check power supply RDY LED lights up red or flashes red, fast flashing 2 Hz (error on startup ) At least one fault is pending (e.g. RESET, basic system error) CU320/CU320-2 is ramping up RDY LED flashes red (CU320 only) Boot error (e.g. firmware cannot be loaded into the RAM) RDY LED flashes yellow, slow flashing (0.5 Hz) Updating the firmware of the connected DRIVE-CLiQ components RDY LED flashes yellow, fast flashing (2 Hz) The DRIVE-CLiQ component firmware has been updated; wait for POWER ON of the affected component DP LED flashes red (CU320-2 DP) DP1 LED lights up red (CU320) Terminating resistor missing or in the wrong place Not all of the connected devices are switched on Cabling fault Incorrect baud rate configured or incorrect baud rate set on a bus node PN-LED does not light up (CU320-2 PN only) Cyclic communication has not (yet) taken place. PN-LED flashes green, slow flashing (0.5 Hz) (CU320-2 PN only) Full cyclic communication has not yet taken place. PN-LED flashes red, slow flashing (0.5 Hz) (CU320-2 PN only) Bus error, incorrect parameter assignment/configuration PN-LED flashes red, fast flashing (2 Hz) (CU320-2 PN only) Cyclic bus communication has been interrupted or could not be established. Check messages in diagnostic buffer Check data on CF card, reinstall firmware if necessary - Perform a POWER ON of the affected component Check terminating resistor, bus node, cabling, and configuration settings - - Adapt configuration between controller and devices. Remedy the fault 42 Product Information, 01/2015

43 Part I: Service on the device 4.2 LEDs Fault Frequent causes Remedy OPT LED does not light up OPT LED lights up red The electronic power supply is missing or outside the permissible tolerance range Option Board not present No corresponding drive object created At least one fault is pending Option Board not ready to run (e.g. after switch-on) Check power supply Check Option Board Create drive object Check messages in diagnostic buffer Additional information Links in the Guides menu of the online help SINAMICS S120 Control Units and Supplementary System Components Manual Communication Board CBE20 The device is connected to PROFINET IO using the Communication Board Ethernet CBE20 interface module for SINAMICS S120. The module supports PROFINET IO with isochronous Realtime Ethernet (IRT), PROFINET IO with RT, and standard TCP/IP communication. The Option Board has an X1400 interface with four ports and integrated switch functionality. Figure 4-10 Communication Board Ethernet CBE20 Product Information, 01/

44 Part I: Service on the device segment display Typical errors Table 4-9 Typical errors Error Frequent causes Remedy Link LED does not light up There is no physical connection The connected device is not switched on Activity LED does not light up Check the cabling, connectors, and device. There is no message frame traffic If the Link LED is green, use a ping command to check that the system is ready for communication Fault LED lights up red (bus fault) No physical connection to a subnet/ switch Incorrect transmission rate Full duplex transmission is not activated Fault LED flashes red (bus fault) Failure of a connected I/O device At least one of the assigned I/O devices cannot be addressed Incorrect or no configuration settings Sync LED does not light up If the Link LED is green: Control Unit task system is not synchronized with the IRT cycle clock. An internal substitute cycle clock is generated. Check configuration settings, check IO device, check connection Check configuration settings, check IO device Check configuration settings, check error message in diagnostics buffer Additional information SINAMICS S120 Control Units and Supplementary System Components Manual segment display In the case of SIMOTION D4x5-2/D4x5 and P350, a 7-segment display is used to indicate the SIMOTION state. 44 Product Information, 01/2015

45 Part I: Service on the device 4.4 Interfaces Meanings of the displays 6 - RUNNING SIMOTION has ramped up and the cyclic tasks are activated 0-5, a-f - internal states (displayed during start-up) If a state 6 is displayed continuously during start-up (i.e. for more than 3 minutes), please analyze the diagnostic buffer. If necessary, contact the hotline to clarify the meaning of the display. Flashing point Communication is taking place between SIMOTION and SINAMICS Integrated Additional information Links in the Guides menu of the online help SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Manual 4.4 Interfaces SIMOTION devices feature integrated interfaces, to which an HMI device or engineering PC, for example, can be connected for the purpose of reading out diagnostic information. This equipment is connected via either a PROFIBUS or PROFINET/Ethernet interface. Use the following tools or software for reading out the information: SIMOTION SCOUT Engineering System (see Part III: Service with SCOUT Engineering System (Page 73)) SIMOTION IT web interface via web browser (see Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) (Page 57)) HMI devices, e.g. WINCC flexible Bus analyzer for diagnosing bus or device faults: PROFIBUS DP, e.g. SIMATIC ET200 diagnostic repeater SIMATIC diagnostic repeater for PROFIBUS DP BT 200 physical bus test device for PROFIBUS DP ( support.automation.siemens.com/ww/view/de/ ) PROFINET / Ethernet, e.g. BANY PNIO ( DIAGNOSTICS/BANY_PNIO.HTM) for PROFINET Standard network protocol analyzer for Ethernet, e.g. Wireshark ( Product Information, 01/

46 Part I: Service on the device 4.5 HMI You will find information on establishing an online connection via an interface in Establishing a connection to the device (without SCOUT Engineering System) (Page 58) or the individual sections in Going online (Page 74) (with SCOUT Engineering System). Additional information Links in the Guides menu of the online help SIMOTION C Operating Instructions SIMOTION D4x5 Manual SIMOTION D4x5-2 Manual SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Manual SIMOTION D410-2 Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual 4.5 HMI An HMI can be connected via the interfaces on the SIMOTION device not only for operator process control purposes, but also to enable diagnostics and display states. See also Interfaces (Page 45). 46 Product Information, 01/2015

47 Part I: Service on the device 4.5 HMI In principle, the following message classes are available: User error messages These are usually messages from the process, containing information on how to resolve the error. Irrespective of the HMI system, they are transmitted by a method called bit messaging. The user him/herself assigns the texts to the bit numbers. The user can choose to acknowledge the messages via the HMI system or via the application. The message texts and their compilation data are located in the HMI. Technological alarms and drive messages, technical state alarms (info, warning), and fault messages (alarms) for devices/functions These are messages relating to malfuncions or faults, for example, in components such as CPUs or drives. The user can use the ALARM_S procedure from SIMATIC for these messages. ALARM_S is a message number procedure. The message numbers are automatically assigned during configuration in SIMOTION SCOUT. Message texts are uniquely assigned according to their name. The messages are called and acknowledged during runtime by means of appropriate system commands. The message texts and their compilation data are located in the SIMOTION SCOUT project. System messages (e.g. diagnostic buffer) These messages cannot be displayed directly in the WinCC flexible message window. If you wish to display the messages, you need to send them individually via the ALARM_S message procedure or read them out using the SIMOTION IT web server or the SCOUT engineering tool. Warning and error messages relating to technology objects are usually output on the HMI and can be acknowledged by the operator. Examples of Siemens HMI systems: Operator panels WinCC flexible WinCC Note Diagnostic buffer entries can also be displayed in a web browser via Ethernet (a PC-based method); see Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) (Page 57). WinCC flexible The discrete message procedure can be used to display messages stored on the device (even if these are in more than one language), e.g. information on machine states. Additionally, S7-compliant message procedures can be used with Alarm_S messages (e.g. information on system errors). Alarm_S messages are also available in SIMOTION. These messages are configured using the "Message configuration" editor in SIMOTION SCOUT. Alarm_S messages from Product Information, 01/

48 Part I: Service on the device 4.5 HMI SIMOTION are processed in WinCC flexible, in the same way as Alarm_S messages from STEP 7. Special settings need to be made in WinCC flexible and the SIMOTION project in order to use this procedure. Figure 4-11 Message displays on the operator panel with WinCC flexible 48 Product Information, 01/2015

49 Part I: Service on the device 4.5 HMI How to activate Alarm_S and SIMOTION messages: 1. In WinCC flexible, open the Message Settings tab under Messages > Settings. Figure 4-12 Message Settings in WinCC flexible 2. In the Message procedures table, activate the Alarm_S messages by assigning them to the message classes (activate the All display classes checkbox). 3. In the Message procedures table, activate the SIMOTION TO messages using the combo box. Product Information, 01/

50 Part I: Service on the device 4.5 HMI How to activate the display for the Alarm_S and SIMOTION messages: 1. In WinCC flexible, open the Message View tab under Messages > Settings. Figure 4-13 Message View dialog in WinCC flexible 2. Under General, activate the following message classes: Faults Alarms S7 Message S7 Event Message How to activate CPU messages in SIMATIC Manager: In SIMATIC Manager, open the CPU Messages dialog by selecting Target system > CPU messages... for the SIMOTION device. Select the checkboxes in the W (Warning) and A (Alarm) columns for the SIMOTION module (see the image below). Figure 4-14 CPU Messages dialog in SIMATIC Manager Additional information Links in the Guides menu of the online help See also Manuals for SIMATIC HMI (WinCC flexible) ( view/de/ /133300) 50 Product Information, 01/2015

51 Part I: Service on the device 4.7 Updating devices using the Device Update tool 4.6 Backing up diagnostic data and non-volatile data Following a fault on a SIMOTION device, diagnostic data (e.g. diagnostics buffer content, upto-date content of websites, etc.) can provide important information on the cause of the fault. With V4.1 SP2 and higher, the user has the option of backing up this data using a simple operation (e.g. a switch position). The data is stored on the CompactFlash Card/MMC in the case of SIMOTION D/C and on the hard disk in the case of SIMOTION P. The process of backing up and restoring diagnostic data differs according to which SIMOTION platform is being used (C/P/D). SIMOTION D is the only SIMOTION device to feature both a service selector switch and a DIAG button. This subject is covered in detail for all platforms in Part II, Diagnostic data and non-volatile data (retain data) (Page 64). 4.7 Updating devices using the Device Update tool In SIMOTION SCOUT, the Device Update tool can be used to create update data on the basis of one or more SIMOTION projects (menu Project > Start Device Update tool). The update data created in this way can be uploaded to the SIMOTION device using the CF card/mmc, for example, or also using a USB stick in the case of SIMOTION D4x5-2/D4x5. An Engineering System is not required to do this. You can also update SIMOTION devices via the SIMOTION IT web server Backing up, updating, and restoring device data (Page 71). License keys are either retained or may need to be relicensed in the case of function extensions. Updating does not only mean updating to a higher firmware version, but also involves a project update (for example). The following update data can be selected and created: SIMOTION project (without technology packages) Technology packages Archive (ZIP file containing SIMOTION SCOUT project) User data Firmware The update data contains all the information required for updating or restoring the data on a SIMOTION device. Note An up-to-date Firmware Support Package (FWSP) needs to be installed in order to update firmware (V4.1 SP2 and higher). The FWSP is provided with the SIMOTION SCOUT DVD2 under Add-ons and can also be obtained via the Internet at SIMOTION Firmware Support Package ( Restoring refers to the process of reinstating the configuration that was backed up in the SIMOTION device when updating was last performed. If an attempt to update a SIMOTION device fails, for example, the device can be restored to the previous configuration. Restoring is performed via the SIMOTION IT web server and, in the case of SIMOTION D, optionally via the service selector switch. Product Information, 01/

52 Part I: Service on the device 4.7 Updating devices using the Device Update tool Saving update data When creating update data using the Device Update tool, you can select the following: Update medium (selection dependent on SIMOTION device) USB stick CF/MMC card SIMOTION IT file File system (update archive) If you select the file system option, an update archive containing the upd_tool.bat batch file (amongst other things) will be created. By executing the upd_tool.bat file, you have the option of installing an update medium on a PC at a later date or creating a SIMOTION IT file. A SIMOTION SCOUT installation is not required on the PC for this purpose. Transferring update data to the SIMOTION device The starting point for this is the update media to which the the update data has already been written or a SIMOTION IT file. An update medium (USB stick or CF/MMC card) is either inserted into the SIMOTION device to be updated, or the update data is transferred to the SIMOTION device via a communication connection (SIMOTION IT). The update process is triggered by restarting or switching on the SIMOTION device to be updated. Once the update data have been transferred to the memory card in the device for the first time, the data are backed up in the SIMOTION device. (This applies to the USB memory stick and the SIMOTION IT Web server.) The update data is activated as the current configuration after the SIMOTION device has been restarted. Behavior of the retain data during updating After the update data has been transferred to the SIMOTION device, the device is restarted and the update data is applied. During start-up, the non-volatile data that is saved in the SIMOTION device are checked to see if they match the current configuration. For additional information, please refer to the chapter titled Behavior of the retain data during updating in the Updating SIMOTION Devices Operating Instructions. Additional information Links in the Guides menu of the online help Updating SIMOTION Devices Operating Instructions 52 Product Information, 01/2015

53 Part I: Service on the device 4.8 Licensing/License key 4.8 Licensing/License key Overview Depending on the type and number of RT components used in the project, licenses must be acquired as part of the licensing procedure for SIMOTION. The licenses required for a SIMOTION device are assigned to a hardware component. With SIMOTION C and D they are assigned to the memory cards, and with SIMOTION P to the Communication Board. One or more license keys are generated when the licenses are assigned to the hardware. The license key(s) are saved on the storage medium of the SIMOTION device or in file format during the licensing process. When replacing the memory card or Communication Board (in the case of P350) or modifying the RT components (e.g. a new technology object), the license key(s) must be redetermined and stored on the virtual memory card. Additional information Links in the Guides menu of the online help SIMOTION SCOUT Configuration Manual PM 21 Catalog: Chapter 8, SIMOTION Runtime Software SIMOTION C Operating Instructions SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual Configurator for SIMOTION runtime licenses in the Mall mall.automation.siemens.com ( See also FAQ: Runtime licensing ( FAQ: Displaying the license key ( ) Checking and amending licensing information If the system is under-licensed, the SF LED will flash as a warning and an entry will be made in the diagnostics buffer. You can resolve this by licensing the system correctly. Product Information, 01/

54 Part I: Service on the device 4.8 Licensing/License key A wizard for the licensing procedure is available in SIMOTION SCOUT. To open the wizard, select the device in the project navigator followed by Edit > Licenses. Note Before performing licensing, the configuration process should be completed. Once assigned to a hardware component, a license can no longer be used for any purpose other than that for which it has been issued. Note The chapter titled "Licensing" in the SIMOTION SCOUT Configuration Manual contains a detailed description of licensing. You can also find information on licensing under FAQs > Updating > Licensing SIMOTION runtime functions in SIMOTION Utilities & Applications, which is part of the scope of delivery of SIMOTION SCOUT. See also Preface (Page 5) Remedial measures in the event of loss (Page 54) Remedial measures in the event of loss What to do if you lose the license key due to a faulty card: 1. Order a new card through your Siemens contact. 2. Contact the hotline with the serial numbers of the old and new card. The hotline will assign the licenses to the new card and give you the new license key, which you can then transfer to the new card. The same procedure applies to a Communication Board in the context of SIMOTION P. What to do if you lose the license key: 1. Connect to the Web License Manager ( via a browser. 2. Click Show License Key. The Show License Key screen is displayed. 3. Select Hardware serial number and enter the serial number of the memory card (taking care to ensure you enter it correctly). 4. Click the Get License Key button. The license key is displayed. 54 Product Information, 01/2015

55 Part I: Service on the device 4.8 Licensing/License key How to transfer the license key to the memory card: 1. Choose either of the options below for transferring the license key. Copy the license key and enter it via the Licenses dialog in SIMOTION SCOUT (CPU context menu). Save the license key as a text file and copy it to the "KEYS\SIMOTION" directory of the memory card using a card reader and the Explorer. This directory is created when the SIMOTION control is ramped up. If it does not yet exist on the memory card, however, you will need to create it using the Explorer. 2. If necessary, generate a license report on all the licenses assigned to the memory card. Note The license key is saved in the "KEYS\SIMOTION" directory on the SIMOTION memory card. With SIMOTION V4.1 SP1 and higher, the license key is copied to the boot sector of the card when the control is ramped up. From then on, it is safely backed up (so that it cannot be lost). If the license key is no longer present on the card, it will be written from the boot sector to the "KEYS\SIMOTION" directory again during ramp-up. This means that the system can rectify any instances of the key being deleted accidentally. Licensing during hardware replacement When replacing licensed SIMOTION components (MMC, CF, IsoPROFIBUS board, or MCI- PN board), the associated license key must be assigned to the new SIMOTION component. In this case, please contact customer support for assistance. Product Information, 01/

56 Part I: Service on the device 4.8 Licensing/License key 56 Product Information, 01/2015

57 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) Overview It is possible to display diagnostic functions in an Internet browser via the Ethernet interface of SIMOTION devices. The connection may be local (direct) or remote (Internet connection). The SIMOTION IT web server enables direct diagnosis of the SIMOTION devices. Access takes place using a standard browser (e.g. Internet Explorer) via the IP address of the SIMOTION device (e.g. You can use the preconfigured standard diagnostics pages or your own HTML pages for access. Figure 5-1 SIMOTION IT web server diagnostics To enable the best possible display of SIMOTION IT web pages on devices such as cell phones or PDAs, a set of special pages is provided for version 4.1 SP4 and higher. You can access these pages via the address Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration Product Information, 01/

58 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.2 Establishing a connection to the device 5.2 Establishing a connection to the device An online connection can be established via the Ethernet interface of the SIMOTION device. You can log on to the device directly using a local network or externally via a remote connection (modem, VPN, WLAN, etc.). If necessary, establish what local settings are in place on your network (firewall, router, etc.) using your network administration facility. To establish a connection via the Ethernet interface, you need the IP addresses of the nodes. If you do not know these addresses, you can find out what they are by following the instructions below. How to determine the IP address of the PC: 1. Open the status dialog box of your local area connection by selecting Start > Settings > Network Connections and double-clicking the required network connection (e.g. Local Area Connection). The status dialog box opens. 2. Select the Support tab. The active IP address and subnet mask are displayed. How to determine the IP addresses of SIMOTION devices: You can determine the IP address of a SIMOTION device using the Primary Setup Tool (PST) ( Any additional information can be accessed via this Internet link. In principle, you can use a ping command to check whether a system is ready for communication. Typical faults Table 5-1 Typical faults Fault Frequent causes Remedy Connection not established IP address of PG does not match SIMOTION IP address SIMOTION devices with multiple Ethernet interfaces: IP addresses of interfaces are in the same subnets, e.g. Ethernet 1: ( ) Ethernet 2: ( ) Adapt the PG's Ethernet address so that the PG is in the same subnet as the connected SIMO TION Ethernet interface. The Ethernet interfaces of a SIMOTION device must be in different subnets 58 Product Information, 01/2015

59 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.2 Establishing a connection to the device Fault Frequent causes Remedy With version V4.4 and higher, access to the SIMOTION IT web server is protected by a multi-level security concept. Depending on the security level, you will either have no access or only limited access to the web pages. Authentication may be required for unlimited access. If web server has not been deactivated: authentication required Access is also possible bypassing the user administration when the service selector is in position "8." (SIMOTION D4xx-2 only) Cabling Check cabling (crosslink cable!) Patch cables can also be used on SIMOTION PROFINET ports, D4x5-2 Ethernet interfaces, and PCs/switches featuring autocrossing functionality. Router If you are using routers, do not select "TCP/IP Auto" as the communication protocol. Reason: Selecting "TCP/IP Auto" automatically assigns an address in the SIMOTION subnet, which means the input port on the router can no longer be accessed. Ports on PG disabled (e.g. in the case of PCs configured by an IT department) Proxy entered for Internet services In the case of PCs configured by an IT department, the entry for a configuration script can prevent the online connection from being established Check default ports (80, 102, etc.) Deactivate the checkbox for the Use automatic configuration script setting You can find this setting in Windows under Internet Properties > Connections > LAN settings > Settings... button. Other Voltage Off/On on the device Product Information, 01/

60 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.3 Device diagnostics 5.3 Device diagnostics Overview You can use SIMOTION IT to display SIMOTION device data on the preconfigured standard diagnostics pages or via variables (Variable Provider). Figure 5-2 Example: SIMOTION IT web server - diagnostic buffer The information that is available includes the following: Operating mode Component versions (I&M data) Firmware MAC and IP address Article numbers SIMOTION diagnostic buffer SINAMICS diagnostic buffer Status and runtimes of various tasks Memory size and assignment Processor utilization 60 Product Information, 01/2015

61 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.3 Device diagnostics Current CPU utilization SIMOTION alarms SINAMICS alarms Drive parameters TO, I/O, and user variables Service overview with axis states Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration Technology Packages Alarms Diagnostics Manual SINAMICS List Manuals See also I&M (identification & maintenance) data (Page 61) I&M (identification & maintenance) data I&M (identification & maintenance) information for most configurable PROFIBUS or PROFINET components is available in the module (e.g. SIMATIC ET200 or SINAMICS S120). This information enables service technicians to identify the module immediately in the event of a component failure and order the right version of the spare part required. The PROFIBUS user organization standardizes the structure of this data and how it is meant to be interpreted (regardless of the component manufacturer) in itsi&m profile ( The data can be displayed on an HMI system, for example. Product Information, 01/

62 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.3 Device diagnostics Figure 5-3 Example of I&M data For SIMOTION, this data is available as a structure (under IM0-Data code) in the list of variables for the device Diagnostics buffer The module states are logged in the diagnostics buffer. The standard site Diag buffer shows a list of the diagnostic events that have occurred, in chronological order. Examples of possible diagnostic events include: Faults in a module Faults in the process wiring System errors in the CPU CPU operating mode transitions User-defined diagnostic events Technology object alarms Alarm_S messages Errors in the user program User-defined entries with the _writeandsendmessage() function Compatibility errors, e.g. between the drive software and SIMOTION (SIMOTION D) 62 Product Information, 01/2015

63 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.3 Device diagnostics Note Order of diagnostics buffer entries The firmware of the devices is based on a real-time capable operating system that is controlled by interrupts and priorities. For this reason, an event can have several diagnostics buffer entries whose time stamps can vary by a few milliseconds. These entries might not be arranged in strict chronological order. Therefore, when evaluating the diagnostics buffer, the adjacent previous and subsequent entries should also be taken into account System utilization System utilization You can locate and display information on system utilization using the diagnostics variables of the SIMOTION diagnostics variable provider. You will find a detailed description of this in the SIMOTION IT Diagnostics and Configuration Diagnostics Manual. Tasktrace The Tasktrace page of the SIMOTION IT web server enables you to set up and control the SIMOTION task trace. The SIMOTION Task Trace supports you when troubleshooting in the SIMOTION multitasking environment. The SIMOTION Task Trace records the sequence of individual tasks, identifies user events that you can generate via a program command, and displays all this information graphically. Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration Analyzing user data Watch table To enable variable monitoring, the SIMOTION IT web server provides a watch table with a symbol browser The SIMOTION and drive parameters are displayed in a tree structure. The selected parameters are displayed in a table alongside this. Product Information, 01/

64 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) Trace To enable variable monitoring, the SIMOTION IT web server provides a variable trace via a web service. Variables can be selected here. Records can be displayed graphically in the WebTraceViewer for evaluation purposes. The WebTraceViewer is included with SIMOTION Utilities & Applications in SIMOTION V4.1 SP5 and higher, and can also be obtained via account managers (PridaNet); see WebTraceViewer - information ( ). SIMOTION Utilities & Applications is part of the scope of delivery of SIMOTION SCOUT. Note With V4.1 SP5 and higher, the WebTraceViewer is included in the firmware of SIMOTION devices. The standard diagnostics page "Trace" on the SIMOTION IT web server also provides a download link for setting up the WebTraceViewer. Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration 5.4 Diagnostic data and non-volatile data (retain data) Overview With version 4.0 and higher, you have the option of backing up diagnostic data. This can be done during operation or start-up. The settings required for this depend on what platform you are using and are described in detail in the following sections and the manuals referred to below. With SIMOTION D, for example, you can use the service selector switch (V4.1 SP2 and higher) to write diagnostic data and non-volatile data to the CF card. SIMOTION P320-3/P350-3 provides a diagnostic switch as part of the SIMOTION P state application. The diagnostic data can then be sent to the technical support department (of the machine manufacturer or Siemens) for evaluation. The information that is backed up includes retain data, diagnostic buffers, alarms, and HTML pages with up-to-date content (snapshots). The data that is backed up can provide important information after a fault has occurred. 64 Product Information, 01/2015

65 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) You can use non-volatile data (retain data) in situations where this has not been saved on the data medium using the _savepersistentmemorydata() system function and you wish to restore the non-volatile data after a CPU has been replaced. Table 5-2 Overview of diagnostics options SIMOTION device Backing up diagnostic data Storing diagnostic data Replacing a CPU During start-up During operation without SIMOTION SCOUT C2xx simotion.ini Web server MMC 2) Yes D4x5 D410-2/D4x5-2 D410 1) P320-3/P350 Service selector switch simotion.ini Service selector switch DIAG button simotion.ini Service selector switch simotion.ini Diagnostic switch simotion.ini Service selector switch Web server Service selector switch DIAG button Web server CompactFlash Card 2) CompactFlash Card 2) Yes Yes Service selector switch CompactFlash Card 2) Yes Web server 1) P state Web server Hard disk 1) D410 PN only; not D410 DP (an Ethernet or PROFINET interface is required for the SIMOTION IT web server) 2) Read out with card reader With the SIMOTION IT web server, the diagnostic data can be read out as a ZIP file in the Diagnostic files dialog box. Yes Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration SIMOTION C Operating Instructions SIMOTION D4x5 Manual SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Manual SIMOTION D410-2 Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual Product Information, 01/

66 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) Backing up diagnostic data and non-volatile data During operation The advantage of backing up diagnostic data and non-volatile data during operation is that enhanced diagnostic information via HTML pages and TO alarm information are also available. The HTML pages contain the contents of the standard pages including Watch tables and of user-defined pages with the current variable values. Initiating the backup process SIMOTION P Via the SIMOTION P state application, in menu Options > Set Diagnostic Switch SIMOTION D Via the service selector switch and, in the case of D410-2/D4x5-2, via the DIAG button too, see Backing up during operation using a service selector switch (Page 103) SIMOTION IT web server (all platforms) Via the Diagnostic files dialog box, see Diagnostics Manual SIMOTION IT Diagnostics and Configuration, Diagnostic files and Backing up during operation using the SIMOTION IT web server (Page 109) During start-up Backing up diagnostic data and non-volatile data during start-up provides you with diagnostic information, but without HTML pages/to alarm information. Possible applications for backing up during start-up Backing up data of a SIMOTION device that is unable to run/has crashed SIMOTION P If it is not possible to back up data via the SIMOTION IT web server or P state, e.g. in the case of P350 without an operator panel. Initiating the backup process SIMOTION P By activating the diagnostic switch; see description in appendix SIMOTION D Via the service selector switch and, in the case of D410-2/D4x5-2, via the DIAG button too; see description in appendix INI file (all platforms) An INI file stored on the data medium is detected during start-up and initiates the backup process. See also Backing up during start-up using a service selector switch (SIMOTION D) or INI file (Page 107). 66 Product Information, 01/2015

67 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) See also Restoring non-volatile data (Page 71) Storing diagnostic data and non-volatile data Diagnostic data and non-volatile data is stored in the following directories: SIMOTION D/C On the CompactFlash Card or MMC in the following directory: \USER\SIMOTION\HMI \SYSLOG\DIAG SIMOTION P On the hard disk for P320 in the following directory: D:\Card\USER\SIMOTION\HMI\SYSLOG\DIAG On the hard disk for P350 in the following directory: F:\Simotion\user\Card\USER\SIMOTION\HMI\SYSLOG\DIAG If necessary, you should provide the relevant technical support department with this information. With a CF card/mmc, diagnostic data is read out via a standard card reader or the standard SIMOTION IT web server pages. Table 5-3 Diagnostic data and non-volatile data File DIAGBUF.TXT PMEMORY.XML TOALARMS.TXT HTML page Other files Application Diagnostic buffer in a simple text format: Numerical values; no specific plain text. A text editor is used for evaluation purposes. Non-volatile data (retain data) An operation can be used to restore the non-volatile data saved after a CPU has been replaced (see Restoring non-volatile data (Page 71)). Text file containing the pending TO alarms. Only TO IDs, alarm numbers, and auxiliary HEX values. Note The TO alarms are only generated if diagnostic data has been created during operation (STOP / STOPU / RUN). If the diagnostic data are backed up, the URLs are requested from the text file (DIAGURLS.TXT) and stored as HTML pages together with their content. (see also Displaying diagnostic data via websites (Page 68)). Note The HTML pages are only stored if diagnostic data is created during operation (STOP / STOPU / RUN). All other files stored in the directory are only of relevance to technical support. Product Information, 01/

68 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) Note Use HTML pages if you wish to back up diagnostic data in text format. HTML pages enable user-friendly diagnostics. In addition to the standard SIMOTION IT diagnostics pages, you have the option of creating your own HTML pages (e.g. for the axis status or for machine diagnostics). Customized diagnostics pages or even watch tables stored in the device are particularly suitable for application problems, as you can define the content yourself Displaying diagnostic data via websites In the DIAGURLS.TXT text file, found in the...\user\simotion\hmi\syslog\diag directory, you can specify HTML files whose state is to be stored on the data medium when diagnostic data is created during operation. (For example, devinfo.mcs must be entered for the devinfo.htm HTML page.) Since the pages in question are stored together with their most up-to-date content, this enables archiving of the latest state information regarding the SIMOTION device, as well as the machine/system, from the point at which the diagnostic data was created (e.g. when the service selector switch or DIAG button was activated). In addition to the standard SIMOTION IT diagnostics pages, it is possible to store customized pages. You can find out how to create pages of this type in, for example, the article Creating WEB pages for SIMOTION IT under SIMOTION IT in SIMOTION Utilities & Applications. SIMOTION Utilities & Applications is part of the scope of delivery of SIMOTION SCOUT. Figure 5-4 Example of service overview DIAGURLS.TXT The following points must be noted for the DIAGURLS.TXT file: A DIAGURLS.TXT file containing the standard SIMOTION IT pages is created automatically if you have not saved your own DIAGURLS.TXT file. Standard SIMOTION IT pages are entered "without" a path specification (e.g. "devinfo.mcs" for the standard SIMOTION IT page "devinfo.htm"). 68 Product Information, 01/2015

69 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) Customized SIMOTION IT pages (such as "user.htm") in the...\user\simotion\hmi \FILES directory on the CF card must contain the FILES/ path specification. If you have created subfolders (e.g. "myfolder" in the FILES directory), these must also appear in the path. Only 1 file name may be used per line. Empty lines are not permitted (an empty line will be interpreted as the end of the list). No distinction is made between upper-case and lower-case letters. It does not matter whether you use "\" or "/" in the path name. Figure 5-5 Depiction of DIAGURLS.TXT editor Product Information, 01/

70 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.4 Diagnostic data and non-volatile data (retain data) Backing up diagnostic data and non-volatile data via the SIMOTION IT web server Figure 5-6 Example of diagnostics via an HTML page Table 5-4 Diagnostic files dialog Button Create general diagfiles Create html diagfiles Zip all diagfiles Get diagarchive Delete all diagfiles Description Saves diagnostic data and non-volatile data in the...\user \SIMOTION\HMI\SYSLOG\DIAG directory. HTML files used for diagnostics purposes are not saved. Diagnostics HTML pages are saved on the data medium. It should be noted that only those pages that are listed in the DIAGURLS.TXT file in directory...\user\simotion\hmi\syslog\diag are saved. Stores all files and folders in a ZIP file in directory...\user\simotion \HMI\SYSLOG\DIAG, while retaining the folder structure. The ZIP file is saved on a connected PG/PC. Deletes all data stored in directory...\user\simotion\hmi\syslog \DIAG. The directory itself is not removed, however. 70 Product Information, 01/2015

71 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.5 Backing up, updating, and restoring device data Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration Restoring non-volatile data After a CPU has been replaced, the non-volatile data is restored automatically (provided it was saved beforehand). The data can be saved on the data medium using the _savepersistentmemorydata() system function (for example, see the Commissioning Manual SIMOTION D4x5 - operations and their effects on the user memory) With V4.1 SP2 and higher, it is possible to create non-volatile data on all SIMOTION platforms using a specific operation. The process of backing up this data can be initiated, for example, via the SIMOTION IT web server or, for SIMOTION D, using a service selector switch or DIAG button. See also Backing up diagnostic data and non-volatile data (Page 66). The process of restoring data is different for SIMOTION P and SIMOTION C/D. With SIMOTION P, the non-volatile data is restored on the basis of a backup copy on a PC data medium, and with SIMOTION C/D it is restored on the basis of a backup copy on the MMC or CF card. The appendix contains a detailed description of Restoring non-volatile data (Page 111) created in this way. See also Storing diagnostic data and non-volatile data (Page 67) 5.5 Backing up, updating, and restoring device data Some of the options the Manage Config standard page of the SIMOTION IT web server offers are: importing device updates, backing up selected items of data from the device, and restoring the most recent update that was imported. The Get selected data button transfers the currently active device data that is selected to the PC. You can choose from the following data items: Firmware Technology packages Project Archive (archived SIMOTION SCOUT project) User data SIMOTION IT files The data that was backed up can be reimported into the device. Product Information, 01/

72 Part II: Service without SCOUT Engineering System (PC-based, SIMOTION IT) 5.6 User-defined service and diagnostics information When you press the Send update data button, the update data created with the Device Update tool is loaded onto the memory card in the SIMOTION device. The data for the existing configuration is renamed and backed up automatically, and can be retrieved again at any time. This data is accessed if a restore process is carried out. Following this, the SIMOTION device is restarted. When the device is booted, the data which has recently been imported is applied as the current configuration and activated. Note If no structural change has been made, the retain data are always kept, regardless of the firmware version. If structural changes are made during the update, the retain data can be saved before updating begins and then transferred again (see SIMOTION SCOUT function "Save and restore variables"). Additional information Links in the Guides menu of the online help Diagnostics Manual SIMOTION IT Diagnostics and Configuration See also Updating devices using the Device Update tool (Page 51) 5.6 User-defined service and diagnostics information SIMOTION IT also offers the option of creating user-defined web pages. Among other things, you can use these additional, individually created web pages to display and change device data that is relevant to your application as well as machine-specific data. In addition, you can back up these web pages together with their most up-to-date content (snapshots); see also Displaying diagnostic data via websites (Page 68). For information on how to create user-defined pages see, for example, the article in SIMOTION Utilities & Applications under the category of SIMOTION IT. SIMOTION Utilities & Applications is part of the scope of delivery of SIMOTION SCOUT. Additional information Diagnostics Manual SIMOTION IT Diagnostics and Configuration 72 Product Information, 01/2015

73 Part III: Service with SCOUT Engineering System Overview The SIMOTION SCOUT Engineering System offers a comprehensive range of functions for fault/error diagnostics. These functions are outlined in the sections that follow. Figure 6-1 Example: SIMOTION SCOUT, Device diagnostics Use the current project on the machine and the SIMOTION SCOUT software version that is compatible with this. See also Compatibility list ( view/de/ ). SIMOTION networks SIMOTION supports PROFIBUS and PROFINET/Ethernet (TCP/IP). With these network solutions, you can connect the SIMOTION devices in accordance with the requirements of your application. The sections below draw a distinction between using PROFIBUS and Ethernet/PROFINET for the connection to the SIMOTION device, and between using SIMOTION SCOUT with and without an existing project. Product Information, 01/

74 Part III: Service with SCOUT Engineering System 6.2 Going online See also SIMOTION -- Diagnostics -- Analyzing error messages ( support.automation.siemens.com/ww/view/de/ ) 6.2 Going online Overview You have the choice of communicating with the control via PROFIBUS DP, PROFINET, or Industrial Ethernet. The S7ONLINE option allows you to communicate with all directly connected controls via the system network specified in the project (e.g. via PROFINET/ PROFIBUS/MPI). This access method, which is specified once, enables you to use routing to reach other controls and drives connected to the SIMOTION control via PROFIBUS/ PROFINET. This assumes that the nodes support routing. These options require an online access method to be specified during initial commissioning. To do this, you need to connect the PG/PC interface of the device to the communication interface concerned in NetPro (yellow line in NetPro to PG/PC; see also figures in PROFIBUS (Page 75) and Ethernet/PROFINET (Page 78)). Note In NetPro, the actual computer being used to create the configuration settings is entered as the PG/PC. If the project is edited using another computer, then the PG/PC needs to be changed to this one. It is recommended that you enter multiple PGs in NetPro if several different persons are taking turns at working on the same project with their PGs. Note In addition to the S7Online connection option for the PG/PC interface, with SIMOTION V4.2 and higher you can also set up a second, direct connection to the drive. This enables you to connect STARTER/SIMOTION SCOUT to the device at various locations (e.g. from the control room and directly (locally) on the drive in the workshop) via the interfaces provided, without the need to reconfigure the PG/PC interface. Note You will also find a detailed explanation of the procedure in the Internet as FAQ Establishing an online connection to SIMOTION and STEP7 V5.5 SP3 ( support.automation.siemens.com/ww/view/en/ ). 74 Product Information, 01/2015

75 Part III: Service with SCOUT Engineering System 6.2 Going online PROFIBUS The PG/PC must be equipped with a PROFIBUS interface for connection purposes. PG/PC DRIVE-CLiQ DP2 (X126) SIMOTION D SINAMICS S120 PROFIBUS ET 200S SINAMICS S120 CU320-2 Figure 6-2 Example of a PROFIBUS application Figure 6-3 Example of a PROFIBUS application - configuration settings in SIMATIC NetPro for PG/ PC Product Information, 01/

76 Part III: Service with SCOUT Engineering System 6.2 Going online Check whether the nodes can be accessed. In SIMOTION SCOUT, the network settings in menu Options > Set PG/PC interface... must match the existing network/interface on the SIMOTION device in order to establish the online connection. Figure 6-4 Setting the PG/PC interface to S7Online -> PROFIBUS Pressing the Diagnostics... button in the Set PG/PC Interface dialog opens a diagnostics dialog, which you can use to check whether the PG/PC interface is functional and whether the right settings have been made for it. For PROFIBUS, there is also an extended diagnostics option which opens in a separate dialog. Figure 6-5 SIMATIC NET diagnostics 76 Product Information, 01/2015

77 Part III: Service with SCOUT Engineering System 6.2 Going online Table 6-1 Button Test Read Using the SIMATIC NET diagnostics dialog Description To check the operating status, click Test. If the module is ready to run, OK will appear in the field to the right of the button. In this case, the station address is displayed along with the additional current bus parameters and version data. To display the bus nodes, click Read. If the module is ready to run, a list of all the active nodes on the bus will be created. If the module is already communicating and the module supports this function, the list of bus parameters will be created using local information from the module. If the module is not currently communicating or it does not support the creation of a local list, the individual station addresses will be queried via the network. This creates a load on the bus and can take several seconds. How to identify the bus nodes 1. Use the button to execute the Accessible nodes function. The interfaces, device type, firmware, and addresses that can be used to access the nodes are displayed. Typical faults Table 6-2 Typical faults Fault Frequent causes Remedy Connection via PROFIBUS not possible Terminating resistor missing or in the wrong place Not all of the connected devices are switched on Cabling fault Incorrect baud rate configured or incorrect baud rate set on a bus node Check terminating resistor, bus nodes, cabling, and configuration settings, and check whether any PROFIBUS addresses have been assigned more than once. A diagnostic repeater installed in the network may provide additional diagnostic information. Additional information Links in the Guides menu of the online help SIMOTION C Operating Instructions SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual SIMOTION SCOUT Communication System Manual Product Information, 01/

78 Part III: Service with SCOUT Engineering System 6.2 Going online See also PG/PCs and CPs - Manuals and Operating Instructions ( support.automation.siemens.com/ww/view/de/ /133300) Ethernet/PROFINET The PG/PC must be equipped with a standard Ethernet interface. Since PROFINET is based on Industrial Ethernet, a PROFINET network is accessed using the same mechanisms as those used for an Ethernet network. Note If the integrated ports on the SIMOTION devices are not enough for your requirements, you can use an external SCALANCE switch. If PROFINET IO with IRT communication is to be enabled downstream of the switch, a suitable switch (which supports IRT) must be used. PG/PC DRIVE-CLiQ Ethernet SIMOTION D SINAMICS S120 PROFINET PROFINET ET 200S SINAMICS S120 CU320-2 PN Figure 6-6 Example of an Ethernet/PROFINET application 78 Product Information, 01/2015

79 Part III: Service with SCOUT Engineering System 6.2 Going online Figure 6-7 Example of an Ethernet/PROFINET application - configuration settings in NetPro Note SIMOTION supports internal routing as of V4.1 SP2. This, for example, makes connections from Ethernet (e.g. PN/IE X127) to PROFINET (PN-IO X150) possible. Check whether the nodes can be accessed. In SIMOTION SCOUT, the network settings in menu Options > Set PG/PC interface... must match the existing network/interface on the SIMOTION device in order to establish the online connection. Figure 6-8 Setting the PG/PC interface to S7Online -> TCP/IP Product Information, 01/

80 Part III: Service with SCOUT Engineering System 6.2 Going online Figure 6-9 Setting the PG/PC interface to DEVICE -> TCP/IP (SIMOTION V4.2 and higher) Setting the interface to DEVICE (SIMOTION V4.2 and higher) enables different PGs to be used, for example, without the need to reconfigure the PG/PC interface. Additional information can also be found via the list of links for this section in the relevant online help menu. Pressing the Diagnostics... button in the Set PG/PC Interface dialog opens a diagnostics dialog, which you can use to check whether the PG/PC interface is functional and whether the right settings have been made for it. The Diagnosis Hardware function or SR protocol does not check the connection to the SIMOTION device, only whether the interface is suitable for establishing an S7Online connection. To establish a connection via the Ethernet interface, you need the IP addresses of the nodes. If you do not know these addresses, you can find out what they are by following the instructions below. How to determine the IP address of the PC: 1. Open the status dialog of your local area connection by selecting Start > Settings > Network Connections and double-clicking Local Area Connection. The Local Area Connection Status dialog opens. 2. Select the Support tab. The active IP address and subnet mask are displayed. 80 Product Information, 01/2015

81 Part III: Service with SCOUT Engineering System 6.2 Going online How to identify the IP addresses of the SIMOTION devices (example without a project): 1. Use the button to execute the Accessible nodes function. The interfaces, device type, firmware, and addresses that can be used to access the nodes are displayed. If nodes are present in other subnets, only the IP address will be displayed and a relevant message will be output. Figure 6-10 Accessible nodes dialog - example of Ethernet node How to determine the IP addresses of the SIMOTION devices (example with a project): 1. Open HW Config by double-clicking the SIMOTION device in SIMOTION SCOUT. 2. In HW Config, select Target system > Ethernet > Edit Ethernet node.... The Edit Ethernet node dialog opens. 3. Start the search using the Browse... button. The devices which can be accessed via the unique MAC addresses are identified and displayed. 4. Pressing the Flashing button causes a flash telegram to be transmitted for the selected module. In turn, this causes the module to display a signal on the interface being addressed. Please refer to the device documentation to find out which display element is used for signaling (e.g. the SF LED flashes at a fast frequency with SIMOTION D4x5-2). Note Make sure the IP addresses are unique on the network before you go online with your PG/ PC. Identical IP addresses on the network may cause communication and operating faults. Contact your network administrator if you do not have all the information you need for network operation. Product Information, 01/

82 Part III: Service with SCOUT Engineering System 6.2 Going online Typical faults Table 6-3 Typical faults Fault Frequent causes Remedy Connection via Ethernet /PROFINET not possible IP address of PG does not match SIMOTION address The PG/PC must be in the same subnet as the SIMOTION device IP address assigned twice Adapt the Ethernet address of a node (PG) Cabling Check cabling (crosslink cable) Patch cables can also be used on SIMOTION PROFINET ports, D4x5-2 Ethernet interfaces, and PCs/switches featuring autocrossing functionality. Other Voltage Off/On on the device See also typical errors/faults for the LED displays (Page 24) If the Link LED is green, use a ping command to check that the system is ready for communication Additional information Links in the Guides menu of the online help SIMOTION C Operating Instructions SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual SIMOTION SCOUT Communication System Manual Going online without a user project Configuration settings cannot be changed or extended unless a user project matching the project in the SIMOTION device is available on the PG/PC. However, the section below describes how to establish an online connection to the device even if you do not have this, so that you can read device diagnostics or determine the firmware version of the devices, for example. The process used to establish the connection depends on the interface being used and is described in the following sections: PROFIBUS (Page 75) Ethernet/PROFINET (Page 78) 82 Product Information, 01/2015

83 Part III: Service with SCOUT Engineering System 6.2 Going online Once you have successfully identified the nodes using the Accessible nodes function, in this same dialog you can right-click the required device to select it and then call up the device diagnostics (for example) via the context menu. The diagnostics options of the SIMOTION IT web server (Page 57) are also available. See also Device diagnostics (Page 88) Going online with a user project Checking the PG/PC assignment A project contains a PG/PC assignment configured in NetPro. This PG/PC assignment specifies which PG/PC interface is used to access a specific interface of the SIMOTION device. You also need to take into account the interface settings in the SIMOTION device. How to check whether a PG/PC assignment is active in the project: 1. Open the SIMOTION project. 2. Open NetPro using the button. The network configuration settings for the project are displayed. 3. A PG/PC assignment is active if the following apply: A PG/PC block is present A connection to the SIMOTION device has been created The connection from the PG/PC to the network is marked in yellow Going online 1. Open HW Config by double-clicking the SIMOTION device in SIMOTION SCOUT. 2. In HW Config, select Target system > Ethernet > Edit Ethernet node.... The Edit Ethernet node dialog opens. Product Information, 01/

84 Part III: Service with SCOUT Engineering System 6.2 Going online 3. Start the search using the Browse... button. The devices which can be accessed via the unique MAC addresses are identified and displayed. 4. Pressing the Flashing button causes a flash telegram to be transmitted for the selected module. In turn, this causes the module to display a signal on the interface being addressed. Please refer to the device documentation to find out which display element is used for signaling (e.g. the SF LED flashes at a fast frequency with SIMOTION D4x5-2). Note Make sure the IP addresses are unique on the network before you go online with your PG/ PC. Identical IP addresses on the network may cause communication and operating faults. Contact your network administrator if you do not have all the information you need for network operation. Typical faults Table 6-4 Typical faults Fault Frequent causes Remedy Not possible to connect using the accessible nodes NetPro settings not made or incorrect Check the NetPro settings. Multiple PG/PC stations can also be created. The connection from the assigned, active PG/PC to the network is shown in yellow. Configured firmware version in the project is different to the firmware version in the device Not possible to go online even though NetPro settings have been configured and firmware is correct Check the entries in the SIMOTION SCOUT message window (incorrect firmware message) Check the versions of SIMOTION SCOUT and the device firmware. You can find out which device firmware version requires which SIMOTION SCOUT version by consulting the Compatibility list ( WW/view/de/ ) or contacting the hotline. Check whether the cable is also connected to the interface configured in NetPro (e.g. PN/IE X127). Notice: The SIMOTION device can still be accessed via Accessible nodes. Connection has been established, but project is not consistent with online data (red symbols in project navigator) SIMOTION inconsistent Determine where exactly the differences lie using the Project comparison (Page 96) function, and align the data SINAMICS inconsistent Determine where exactly the differences lie using the Project comparison (Page 96) function, and align the data 84 Product Information, 01/2015

85 Part III: Service with SCOUT Engineering System 6.2 Going online Fault Frequent causes Remedy Connection has been established, but downloading is not possible Causes are displayed on the Target system output tab in SIMOTION SCOUT Too little memory with P320 3/ P350-3 Check the information on the Target system output tab Allocate more memory space in the SIMOTION P control manager Additional information Links in the Guides menu of the online help SIMOTION SCOUT Communication System Manual Project comparison Function Manual See also Testing programs (Page 100) Device diagnostics (Page 88) Factory settings for SIMOTION devices Factory settings for interfaces The factory settings for the interfaces are outlined in the Commissioning Manuals. In the online help, you can access the relevant sections directly via the links for this chapter (Guides menu). Table 6-5 Factory settings for SIMOTION devices Interface C2xx Setting Ethernet X (subnet ) PROFINET X11 (C240 PN only) PROFIBUS DP1 X8 PROFIBUS DP2/MPI X9 D4x5 No valid IP address 2 (baud rate 1.5 Mbit/s) 2 (baud rate 1.5 Mbit/s) Ethernet IE1 X (subnet ) Ethernet IE2 X (subnet ) PROFIBUS DP1 X126 PROFIBUS DP2 X136 D4x5-2 2 (baud rate 1.5 Mbit/s) 2 (baud rate 1.5 Mbit/s) Ethernet PN/IE X (subnet ) Product Information, 01/

86 Part III: Service with SCOUT Engineering System 6.2 Going online Interface Ethernet PN/IE-NET X130 Ethernet PN/IE-OP X130 (D4x5-2 DP only) PROFINET IO-PN X150 PROFIBUS DP X126 PROFIBUS DP/MPI X136 D410 DP PROFIBUS X21 D410 PN PROFINET X200 PROFINET X201 D410-2 DP PROFIBUS X21, X24 Setting No valid IP address No valid IP address No valid IP address 2 (baud rate 1.5 Mbit/s) 2 (baud rate 1.5 Mbit/s) 2 (baud rate 1.5 Mbit/s) No valid IP address No valid IP address 2 (baud rate 1.5 Mbit/s) Ethernet PNxIE: ( ) D410-2 PN PROFINET X127 P1 PN/ IE PROFIBUS DP/MPI X (subnet ) 2 (baud rate: 1.5 Mbits/s) Ethernet PNxIO ( ) P320-3 Ethernet (subnet ) PROFINET X3 P350-3 Ethernet 1 No valid IP address Obtain IP address automatically (via DHCP server in the network) Ethernet (subnet ) PROFIBUS X101 (IsoPROFIBUS board) PROFIBUS X102 (IsoPROFIBUS board) PROFINET X21 (MCI-PN board) CBE30-2/CBE30 PROFINET X (baud rate 1.5 Mbit/s) 2 (baud rate 1.5 Mbit/s) No valid IP address No valid IP address Note PROFINET addresses are only assigned by means of a project download; see also Ethernet/ PROFINET (Page 78). 86 Product Information, 01/2015

87 Part III: Service with SCOUT Engineering System 6.2 Going online Restoring the factory settings If there is definitely nothing wrong with the connection and it is not possible to download anything, you can restore the factory settings on the device. NOTICE Data loss This will cause all data to be lost, with the exception of the SIMOTION Kernel and licenses. For this reason, you should back up the non-volatile data before you do this. See also Backing up diagnostic data and non-volatile data (Page 66). First, the device should be restored to its delivery state (factory settings). The method for establishing the delivery state differs for the SIMOTION devices. The Commissioning Manuals and Operating Instructions describe the process of restoring the factory settings. In the online help, you can access the relevant sections directly via the links for this chapter (Guides menu). Note The existing IP settings for the CBE30-2/CBE30 are restored to the factory settings. Once the factory settings have been established, transfer the project and the previously backed-up non-volatile data to the device (see also Restoring non-volatile data (Page 71)). Additional information Links in the Guides menu of the online help SIMOTION C Operating Instructions SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual See also Establishing a connection to the device (Page 58) Product Information, 01/

88 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics 6.3 Device diagnostics Overview The device diagnostics provide an overview containing operating information about the system and the individual devices in the project. The device diagnostics are only available in ONLINE mode and, in the case of SINAMICS devices, as of SINAMICS firmware version V2.5 SP1. SINAMICS device messages can be found in the diagnostic buffer, starting from the entry >>>>>> SINAMICS Integrated: Start diagnostic buffer, station address = x <<<<<<. Figure 6-11 Example: D435 diagnostic buffer In addition to the individual tabs, there are also buttons for accessing other functions, such as Open IT diagnostics. Note As well as the fault and alarm buffer, there is also a buffer for safety messages in the case of SINAMICS S120 (firmware version V2.5 SP1 and higher). These are displayed on the Alarms tab in the detail view. 88 Product Information, 01/2015

89 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics Table 6-6 Functions that can be called up using buttons Button Open IT diagnostics Control operating mode... Function When an Ethernet connection is present, this opens the Ethernet-based HMI and diagnostic function in an Internet browser. In addition to customized web pages and comprehensive device/diagnostic information, one of the options that the SIMOTION IT web server offers is the ability to perform firmware and project updates using an Internet browser. The current operating mode of the SIMOTION device is displayed in the dialog. You can change the operating mode in ONLINE mode depending on the position of the mode switch. To open the device diagnostics: 1. Select Project > Connect to target system. The PC/PG is connected to the target system. 2. Select the device in the project navigator or on the Diagnostics overview tab in the detail view. 3. Select Target system > Device diagnostics. The device diagnostics are displayed in the working area. Note When evaluating messages, it is beneficial if the SIMOTION and SINAMICS times of day are synchronized. With V4.2 and lower, times of day must be synchronized via the application. With V4.2 and higher, however, they can be synchronized in the SIMOTION SCOUT Engineering System, via the CPU context menu: Setting on the device > Perform time synchronization with SINAMICS drive units. For application-based time-of-day synchronization, you need to use the Time-of-day Synchronization (SIMOTION -> SINAMICS) block from the LDPV1 program library. You can find this program library in SIMOTION Utilities & Applications, which is part of the scope of delivery of SIMOTION SCOUT. If necessary, get in touch with your Siemens contact. You can use the Save as... button to save the data as a text file so that you can evaluate it offline. Product Information, 01/

90 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics Information and options provided by device diagnostics General General information on the SIMOTION device and versions Device designation Operating mode MAC address and IP address Components with article number/designation and version (I&M data) SIMOTION version BIOS version Versions of SINAMICS Control Unit Internal version/stamp Diagnostic buffer Shows the logged module states together with the diagnostic events that have occurred, in list format Slaves Shows the devices configured as slaves in HW Config, together with addresses and states Task manager Shows status and runtime of tasks created in the project; MotionTasks can also be controlled System utilization Information on memory and CPU Userlog Option of entering user information that is stored in the target system. This enables information about changes to the SIMOTION system to be documented, for example. Since the text is stored on the device, this information is always available regardless of which PG/ PC or offline project is being used Syslog Shows logged ROM actions such as Copy RAM to ROM content.txt Shows the SIMOTION and SINAMICS firmware components on the card, as well as the card version Alarms Shows pending alarms (TOs and DOs). The alarms can be acknowledged. Additional information Links in the Guides menu of the online help SIMOTION SCOUT Configuration Manual See also I&M (identification & maintenance) data (Page 61) 90 Product Information, 01/2015

91 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics Diagnostics buffer The module states are logged in the diagnostics buffer. The Diagnostics buffer tab shows a list of the diagnostic events that have occurred, in chronological order. Examples of possible diagnostic events include: Faults in a module Faults in the process wiring System errors in the CPU CPU operating mode transitions User-defined diagnostic events Technology object alarms Alarm_S messages Errors in the user program User-defined entries with the _writeandsendmessage() function Compatibility errors, e.g. between the drive software and SIMOTION (SIMOTION D) Note Sequence of the diagnostic buffer entries The firmware of the devices is based on a real-time capable operating system that is controlled by interrupts and priorities. For this reason, an event can have several diagnostics buffer entries whose time stamps can vary by a few milliseconds. These entries might not be arranged in strict chronological order. Therefore, when evaluating the diagnostics buffer, the adjacent previous and subsequent entries should also be taken into account. Note Number of diagnostic buffer entries An event can result in several diagnostic buffer entries. For this reason, identical entries can occur in the diagnostic buffer for one event. This can be the case particularly for errors in the communication (e.g. failure of a device of connection interrupted). Note therefore that conclusions cannot be drawn on the number of diagnostic events through the number of identical diagnostic buffer entries. As a rule, only one error is the trigger for diagnostic events in this case. Product Information, 01/

92 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics System utilization The System utilization tab displays the current memory assignment, free memory, and CPU utilization. Figure 6-12 System utilization Here, you can check the system utilization and adjust the system settings in line with the individual software configuration settings and user programs in the SIMOTION tasks. Adjustable gear ratios between the bus task, servo, and IPO support optimum load distribution and system utilization. With SIMOTION P320-3/P350-3, you can check the CPU utilization in the SIMOTION P state application Userlog/Syslog Userlog The user log offers the option of entering user information that is stored in the target system. This enables information about changes to the SIMOTION system to be documented, for example. Since the text is stored on the device, this information is always available regardless of which PG/PC or offline project is being used Syslog For the SIMOTION CPU, the Syslog tab provides a syslog file for device diagnostics. This file contains all the actions that change a non-volatile configuration on the memory card. 92 Product Information, 01/2015

93 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics The following actions are entered in the syslog file: Copy RAM to ROM Memory reset Formatting the card using the mode switch content.txt Figure 6-13 content.txt - example SIMOTION D All the SIMOTION and SINAMICS firmware components available on the card are displayed on the content.txt tab of the device diagnostics. In addition to the card version, each individual firmware component is displayed together with its internal version code; this information can be saved in file format using the Save as... button. This file can be sent via for support purposes, for example. This information will be required if the hotline needs to be contacted. Note It is available with SIMOTION V4.1 SP2 and higher, but not with older device types such as C230-2 or P Product Information, 01/

94 Part III: Service with SCOUT Engineering System 6.3 Device diagnostics Service overview In online mode, the service overview shows a complete overview of all configured axes in the project, in tabular format. The current state (including values from system variables) is displayed along with error/fault states. The service overview is called up via the Target system > Service overview menu. Figure 6-14 Service overview Meanings of lamps Green Axis (system variable) is active/on or axis is stopped Red An error/fault is present Yellow Axis is in motion (constant velocity, acceleration, deceleration) or a warning is pending Gray Axis (system variable) is not active Example Position control status (servomonitoring.controlstate) has the Enum EnumActiveInactive Green lamp: ACTIVE, position control active Gray (no lamp): INACTIVE, position control not active 94 Product Information, 01/2015

95 Part III: Service with SCOUT Engineering System 6.4 Ethernet/PROFINET topology 6.4 Ethernet/PROFINET topology For PROFINET IO systems, the topology editor in HW Config features an integrated error/fault diagnostics facility. Start the topology editor with the Edit > PROFINET IO > Topology menu command in HW Config or NetPro. How the error/fault diagnostics facility works: Graphically displays the error/fault situation Online/offline comparison Displays faulty/missing components, e.g. CPU, I/O, switch, etc. Figure 6-15 Example of topology editor - connection error Additional information Links in the Guides menu of the online help Communication System Manual Product Information, 01/

96 Part III: Service with SCOUT Engineering System 6.5 Comparing projects 6.5 Comparing projects You can use the Project comparison function in SIMOTION SCOUT/STARTER (which is started via the button) to compare objects within the same project (offline/offline and offline/ online) and/or objects from different projects (offline/offline). Objects are devices, programs, technology objects (TOs) or drive objects (DOs), and libraries. It is not possible to use an empty project in a comparison. If inconsistencies are displayed in the project navigator when you switch to online mode, for example, you can carry out a project comparison to locate the differences between the SIMOTION SCOUT project and the target system project. To enable you to analyze differences when comparing objects, there is a range of comparison attributes for each object type, which break an object down into smaller units (comparison features) and, as a whole, contain all the object data that are of relevance to execution. Information relating to the SINAMICS devices used in the project is also displayed on the same screen. This includes DOs or individual parameters, for example. Figure 6-16 SIMOTION object comparison user interface Possible reasons for inconsistencies in the project navigator (online mode): A program has been changed The result of compiling a program is different There is a deviation on the global device variables 96 Product Information, 01/2015

97 Part III: Service with SCOUT Engineering System 6.6 Error handling in technology objects The execution system has been changed The hardware configuration has changed An ST program in a library has been changed A piece of configuration data for an axis has been changed The object comparison allows you to establish these differences and, if necessary, run a data transfer in order to rectify them. The comparison can be carried out on an object-by-object or line-by-line basis. The following comparisons are possible: Offline object with offline object from the same project Offline object with offline object from a different project Offline object with online object Note A comparison with online objects is only possible if there is already an online connection. To enable detailed comparisons, the Store additional data and sources on the target device option must have been activated during the download carried out beforehand. No implicit connection is established when the comparison is started. Additional information Links in the Guides menu of the online help Project comparison Function Manual 6.6 Error handling in technology objects Possible errors in technology objects The following basic errors are possible when programming technology objects: The technology object itself cannot execute the function required by the application or reports certain events or states: A technological alarm is output. You can find information on the individual alarms in the SIMOTION Reference Lists The command sent to a technology object cannot be executed: The return value of the command provides information about the cause. You can find information on the return values of the commands in the SIMOTION Reference Lists Error while accessing configuration data, system variables, or I/O variables The ExecutionFaultTask is called in the event of errors when configuration data or variables are being read or written The Trace technology object is a very effective way of analyzing processing in the technology objects. Product Information, 01/

98 Part III: Service with SCOUT Engineering System 6.6 Error handling in technology objects Technological alarms If an event (error, note) occurs on a technology object, the object issues a technological alarm. Configuring technological alarms Individual responses are preset for each alarm. You can change this default presetting as follows: In the project navigator, select the Execution system path. The Execution System window opens. Select the SystemInterruptTasks > TechnologicalFaultTask path. Then click the Alarm configuration... button in the window. Figure 6-17 Configuring a technological alarm Displaying and acknowledging technological alarms Technological alarms can be evaluated and acknowledged in different ways: When SIMOTION SCOUT is in online mode, alarms and messages are displayed on the Alarms tab in the detail view of the workbench. Clicking Acknowledge deletes all alarms of the associated type. The alarms can be output, displayed, and acknowledged via the Human Machine Interface (HMI). See also HMI (Page 46). All pending or individually selected alarms of a technology object can also be queried, evaluated, and acknowledged via the user program. 98 Product Information, 01/2015

99 Part III: Service with SCOUT Engineering System 6.7 Advanced functions in the address list Acknowledging via SIMOTION SCOUT 1. Select the alarm on the Alarms tab of the detail view 2. Click Acknowledge. All alarms of the associated type are then deleted. Note Because drive alarms usually generate technology object alarms as well, you can try using the Acknowledge (TO) switch to delete the drive alarms too. If, however, the cause of a drive alarm still exists, then a new TO alarm will be triggered immediately. In this case, first correct the cause of the drive alarm. 6.7 Advanced functions in the address list With SIMOTION V4.2, advanced I/O diagnostic functions are available in the address list. This information is displayed in the Availability column in online mode. If you position the cursor over the relevant cell, detailed information is displayed in a tooltip. How to open the address list 1. In the project navigator, navigate to the folder of your device. 2. Double-click the ADDRESS LIST entry. The address list is opened in the detail area. The following diagnostic information is recorded I/O stations that have completely failed Modules that have been removed (e.g. with ET200S) Deactivated I/O stations I/O variables working with replacement values I/O stations whose set topology is different from the actual topology I/O stations that have been configured as isochronous, but are not operating isochronously Distributed synchronous operation Drive units Isochronous I/O Partner device is in stop mode (e.g. I device, I slave) For PROFINET devices: Provider state/consumer state shows errors Controller I/O device Modules Submodules Product Information, 01/

100 Part III: Service with SCOUT Engineering System 6.9 Commissioning functions See also the description of the _quality() system function in the section titled Detailed status of the I/O variables (as of kernel V4.2) in the SIMOTION ST Structured Text Programming and Operating Manual. Additional information Links in the Guides menu of the online help SIMOTION ST Structured Text Programming and Operating Manual 6.8 Testing programs To facilitate program testing, a range of debugging and error handling options are available for the individual programming languages: Variable status Variable status in source code (online mode) Program status Single step Breakpoints Variable trace (see Commissioning functions (Page 100)) In the watch tables, assigned variables for all SIMOTION devices and parameters of the SINAMICS drives can be monitored and controlled in the project. Additional information Links in the Guides menu of the online help SINAMICS/SIMOTION Editor description DCC Programming and Operating Manual. SIMOTION LAD/FBD Programming and Operating Manual SIMOTION MCC Motion Control Chart Programming and Operating Manual SIMOTION ST Structured Text Programming and Operating Manual 6.9 Commissioning functions SIMOTION SCOUT provides the following support functions for the commissioning and optimization of technology objects and user programs: Device trace/function generator System trace (as of V4.2) Measuring function Automatic controller setting 100 Product Information, 01/2015

101 Part III: Service with SCOUT Engineering System 6.9 Commissioning functions Task Trace Technology object trace (as of V4.2) Device trace/function generator You can use the device trace to record and evaluate parameters, system variables, and program variables. The device trace for system variables is mainly used to analyze time-synchronous sequences in the real-time system. Program variables can be traced in order to find logical errors in the execution system or in user programs. For this purpose, an event-triggered measuring task can be used in the runtime system rather than a time-triggered measuring task. The event that causes the measurement to be recorded is the execution of a specific code position in the user program. In addition, a trigger event based on the variable can be selected on the Device trace tab in order to start the recording (for example, on a positive edge, a tolerance band, or a bit pattern). The function generator can be used for test purposes to dynamically generate setpoints with defined shapes (e.g. rectangle, sine) for various system variables. With the aid of the device trace, the system response can then be recorded in order to optimize the controllers, for example. System trace (as of V4.2) You can use the system trace to record and evaluate parameters, system variables, and program variables from multiple CPUs at the same time. It is essential that the CPUs communicate via PROFINET. There must be an isochronous connection between the CPUs. The function generator, mathematics functions, and bit tracks are not available for recording with the system trace. Task Trace The Task Trace is a tool for troubleshooting in the SIMOTION multitasking environment. The Task Trace offers the following options: Graphic display of the sequence of individual tasks and user events (generated using a program command) Trace of individual user tasks Option of configuring the Task Trace using the SIMOTION IT web server or via the user program (system functions). Storage of the trace file on a memory card Starting the SIMOTION Task Profiler as a separate application using the SIMOTION IT web server or SIMOTION SCOUT device diagnostics. Measuring function The measuring function is used for controller optimization. The SIMOTION measuring functions are used to commission the axis controller without requiring a user program. With the SINAMICS measuring function, you can directly inhibit the influence of higher-level control loops by means of simple parameterization, and analyze the dynamic response of individual drives. Product Information, 01/

102 Part III: Service with SCOUT Engineering System 6.9 Commissioning functions Automatic controller setting The automatic controller setting function can be used to configure the speed controller in the drive and the DSC position controller in the control (SIMOTION SCOUT only) for SINAMICS drive units. Additional information Links in the Guides menu of the online help Task Trace Function Manual 102 Product Information, 01/2015

103 Appendix Diagnostic data and non-volatile data (retain data) Backing up during operation using a service selector switch The advantage of backing up diagnostic data and non-volatile data during operation is that enhanced diagnostic information via HTML pages and TO alarm information are available. Product Information, 01/

104 Appendix 7.1 Diagnostic data and non-volatile data (retain data) Backing up diagnostic data and non-volatile data during operation using the service selector switch (SIMOTION D): 1. Set the service selector switch to "Diagnostics". For D4x5-2: upper rotary switch (SVC/NCK) to position "13" (hex: D) For D4x5: left rotary switch (SIM/NCK) to position "13" (hex: D) for D410-2: upper rotary switch (SVC) to position "13" (hex: D) 104 Product Information, 01/2015

105 Appendix 7.1 Diagnostic data and non-volatile data (retain data) For D410: DIP switch "7" to ON It does not matter what position the D410 mode switch is in. The diagnostic data and non-volatile data can be created in STOP, STOPU, and RUN modes. 2. The diagnostic data and non-volatile data are backed up to the CF card. The status LEDs display the backup process as follows: Status D410/D410-2 D4x5/D4x5-2 Backup in progress RUN/STOP LED flashes yellow (2 Hz) Backup complete RUN/STOP LED flashes green (2 Hz) and SF LED lights up continuously 3. Once the backup is complete, switch the SIMOTION D off. STOP LED and SU/PF LED flash yellow (2 Hz) RUN LED flashes green (2 Hz) and SF LED lights up continuously 4. Remove the CF card and reset the service selector switch to its original setting. Note SIMOTION D410-2/D4x5-2 modules feature a DIAG button. As an alternative to setting the service selector switch to the "D" position, you have the option of backing up diagnostic data and non-volatile data by briefly pressing the DIAG button. This method is preferable for D410-2/D4x5-2. Backing up diagnostic data and non-volatile data during operation using SIMOTION P state (SIMOTION P): 1. Make sure that SIMOTION P has completed startup, e.g. with SIMOTION P state. 2. Activate the diagnostic switch using the following option: SIMOTION P state menu command Options > Set Diagnostic Switch The diagnostic data is recorded during operation and the Options > Set Diagnostic Switch switch is automatically reset after the data has been written. Please contact Product Support for the evaluation of the recorded data. Product Information, 01/

106 Appendix 7.1 Diagnostic data and non-volatile data (retain data) Additional information Links in the Guides menu of the online help SIMOTION D4x5 Manual SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Manual SIMOTION D410 Commissioning Manual SIMOTION D410-2 Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual See also Backing up diagnostic data and non-volatile data (Page 66) 106 Product Information, 01/2015

107 Appendix 7.1 Diagnostic data and non-volatile data (retain data) Backing up during ramp-up using a service selector switch or INI file Backing up diagnostic data and non-volatile data during start-up using the service selector switch (SIMOTION D): 1. Set the service selector switch to "Diagnostics". For D4x5-2: upper rotary switch (SVC/NCK) to position "13" (hex: D) For D4x5: left rotary switch (SIM/NCK) to position "13" (hex: D) for D410-2: upper rotary switch (SVC) to position "13" (hex: D) Product Information, 01/

108 Appendix 7.1 Diagnostic data and non-volatile data (retain data) For D410: DIP switch "7" to ON It does not matter what position the D410 mode switch is in. 2. Switch the SIMOTION D off and on again. 3. Wait for the device to start up. The diagnostic data and non-volatile data is backed up to the CF card during startup, provided that this is still possible and is not prevented by hardware defects, for example. 4. Once the backup is complete, switch the SIMOTION D off. 5. Remove the CF card and reset the service selector switch to its original setting. Note SIMOTION D410-2/D4x5-2 modules feature a DIAG button. As an alternative to setting the service selector switch to the "D" position, you have the option of backing up diagnostic data and non-volatile data by pressing the DIAG button. When backing up data during startup, the DIAG button must be held down until the backup process is complete. As this can easily take seconds, it is better to use position "D" in this case. Backing up diagnostic data and non-volatile data during start-up using the SIMOTION P state application (SIMOTION P): 1. Terminate the SIMOTION P with Terminate SIMOTION P from SIMOTION P state. 2. Activate the diagnostic switch using the following option: SIMOTION P state menu command Options > Set Diagnostic Switch The diagnostic data is recorded during start-up and the Options > Set Diagnostic Switch switch is automatically reset once the data has been written. Backing up diagnostic data and non-volatile data during start-up using an INI file (SIMOTION C/ P/D): 1. Use a text editor (such as Notepad) to create a file called simotion.ini. 2. Add the following text to it: DIAG_FILES=1 You must use a text editor and may not use any formatting in the text. 3. Copy simotion.ini to the main directory of the data medium (D:\Card with SIMOTION P320 or F:\Simotion\user\Card with SIMOTION P350). 4. With SIMOTION C/D: Insert the data medium into the module while it is switched off. 108 Product Information, 01/2015

109 Appendix 7.1 Diagnostic data and non-volatile data (retain data) 5. Switch the module on and allow the SIMOTION device to start up. The diagnostic data and non-volatile data is backed up to the data medium during start-up, provided that this is still possible and is not prevented by hardware defects, for example. 6. Once the backup is complete, switch off the SIMOTION device. 7. With SIMOTION C/D: Remove the data medium. NOTICE Diagnostics mode To suppress start-up in diagnostics mode again, you must delete the simotion.ini file from the data medium. Additional information Links in the Guides menu of the online help SIMOTION D4x5 Manual SIMOTION D4x5-2 Manual SIMOTION D4x5 Commissioning and Hardware Installation Manual SIMOTION D4x5-2 Commissioning and Hardware Installation Manual SIMOTION D410 Manual SIMOTION D410 Commissioning and Hardware Installation Manual SIMOTION D410-2 Commissioning and Hardware Installation Manual SIMOTION P320-3 and Panels Commissioning and Hardware Installation Manual SIMOTION P350-3 and Panels Commissioning and Hardware Installation Manual See also Backing up diagnostic data and non-volatile data (Page 66) Backing up during operation using the SIMOTION IT web server SIMOTION devices feature pre-configured, standard SIMOTION IT diagnostic pages. These pages can be displayed via Ethernet using a commercially available browser. Additionally, you have the option of creating your own HTML pages and incorporating service and diagnostic information. You can also use the SIMOTION IT Web server to back up diagnostic data and non-volatile data. The web page is opened by entering the IP address of the SIMOTION device in the address line of the browser; e.g. This opens the start screen of the web server. To back up diagnostic data and non-volatile data, call the "Diagnostic files" page from the "Diagnostics" menu. Product Information, 01/

110 Appendix 7.1 Diagnostic data and non-volatile data (retain data) Backing up and saving diagnostic data and non-volatile data on the PG/PC 1. If any diagnostic data is present, delete it using the Delete all diagfiles button. 2. Initiate the backup process using the Create general diagfiles button. 3. Compress the files using the Zip all diagfiles button. 4. Transfer the compressed diagnostic data to the PG/PC using the Get diagarchive button. Figure 7-1 SIMOTION IT web server Table 7-1 Functions on the "Diagnostic files" HTML page Button Function Create general diagfiles This button saves diagnostic data and non-volatile data in the... \USER\SIMOTION\HMI\SYSLOG\DIAG directory. HTML files used for diagnostics purposes are not saved. Create html diagfiles Zip all diagfiles This button is used to save diagnostics HTML pages on the data medium. It should be noted that only those pages that are listed in the DIAGURLS.TXT file in directory...\user\simotion\hmi \SYSLOG\DIAG will be saved (see Displaying diagnostic data via websites (Page 68)). The "zip all Diagfiles" button enables you to compress diagnostics files. This stores all files and folders in a ZIP file in directory... \USER\SIMOTION\HMI\SYSLOG\DIAG, while retaining the folder structure. 110 Product Information, 01/2015