ONE BY MOVISTA Movista, L.L.C. All Rights Reserved

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1 BY MOVIST 2015 Movista, L.L.C. ll Rights Reserved

2 BY MOVIST How many photos can I attach to a single mplan question? Our solution allows you to attach up to 10 pictures per mplan question. How many signatures can I attach to a single mplan question? You are able to attach up to five signatures per question. How do I manually sync the One by Movista app? If there comes a time where you would like to manually sync your app, simply select the three blue lines on the top left corner of the screen and select either Sync or Sync app depending on device you are using. How do I submit my mplan? fter completing the last question of the mplan, select mplan Details and hit Submit Select the three blue lines located on the top left corner of the screen. Select Work Log, from here you will be able to check your hours and make corrections if needed. Your team are the ones who assign you your locations. Simply call your manager and they will be able to check your locations with you. To ensure we capture all the data you have completed within your work day, ensure you have a good internet connection, log into the app and sync the app by selecting the navigation pane on the left of the screen. How can I tell if my hours are correct? My list of Locations does not have the store I am looking for, why? I am done for the day what should I do now? 2015 Movista, L.L.C. ll Rights Reserved

3 BY MOVIST How can I tell if I am still checked in to a location on my smart phone? How can I tell if I am still checked in to a location on my tablet? My ios device will not let me take a photo, why? The login screen shakes when I enter my pin, why? When I try to login I receive an error message that says can not reach server, why? My WiFi is on and I am still not able to connect to the sever/sync my device, why? The Location I have checked into does not have the mplan I am looking for, why? In the upper right hand corner touch the clock icon, if you are clocked in, checked in or on a mplan these times will be shown here On the bottom left of your screen there will be clocks reflecting if you are clocked in, checked in or on an mplan Go to settings on your device and select Privacy. Once you select privacy, select camera from the right side, find the app and ensure the camera is turned to ON This can happen if you have entered the incorrect log in information. Remember your ID is your 10 digit phone number and the PIN is a 4 digit numeric pin. Logging in to requires and active internet connection, you can exit the app and open your web browser to ensure your connection is working properly by completing a simple search for a website you normally visit. Being connected to WiFi does not necessarily equate to having an internet connection. Use your web browser to ensure you have internet access. Locations can be missing mplans for a variety of reasons, they might have been completed, there may not be any assigned to this location, or you could have had an incomplete sync. Resync your device and contact Customer Care if the problem persist Movista, L.L.C. ll Rights Reserved

4 BY MOVIST How can I tell if I have the latest version of One by Movista? How do I make sure I am clocked out on a smartphone? How do I make sure I am clocked out on a tablet? How do I get back to my current mplan on a smartphone? How do I get back to my current mplan my tablet? My clock out time is wrong, what should I do? ccess the pp store or Google Play store and do a search for One by Movista, select the pp. You will see the option to update IF there is an update available. lternatively our app version shows on the bottom right of your log in screen Select the clock icon on the top right of the screen, if you see clock out select this option, if you don t see this information it means you are no longer clocked into our system Select the three blue bars on the upper left hand corner, if you see clock out select this option, if you don t see this information it means you are no longer clocked into our system Select the clock icon on the top right of your screen if you are currently on an mplan you will see view mplan, select this icon to be taken back to the mplan you are currently working on Select the 3 blue lines on the top left of your screen, if you are currently on an mplan you will see view mplan, select this icon to be taken back to the mplan you are currently working on. Time entered through the pp can be editing from the Work Log section. Simply touch the blue up and down arrows next to the time to be edited, after you have clocked out for that session Movista, L.L.C. ll Rights Reserved

5 BY MOVIST I need to attach additional work? How can I tell the last time my pp was sync d? fter beginning each mplan you have the option to add dditional Work, you are able to enter text and attach up to 10 pictures. Select the three blue bars from the upper left hand corner, from here select Settings, select bout My Device and your last full sync time will be visible. For additional help please contact Movista Customer Support support@mvretail.com 2015 Movista, L.L.C. ll Rights Reserved