NVM-Professional NVM-Server NVM-Server Desktop NVM-Server XL. Windows 2000 Platform Description and Installation Instructions

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1 NVM-Professional NVM-Server NVM-Server Desktop NVM-Server XL Windows 2000 Platform Description and Installation Instructions

2 This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT Attention: Manager, Technical Publications Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the Equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America, Inc by NEC America, Inc. All Rights Reserved Printed in U.S.A.

3 Table of Contents Table of Contents Section 1 Adding Expansion Cards Introduction NVM Windows 2000 Voice Mail Unit Tools and Materials Needed Summary of Steps for Installing Expansion Cards Changing the Services Stopping Dialogic and Voice Mail Services Changing the Voice Mail Service Startup Checking the Expansion Cards Card Slot Layout Port Expansion Card (P/N ) Port Expansion Card (P/N ) Port Expansion Card (P/N ) Fax Card (P/N or ) Installing Expansion Cards Stopping Remote Services Configuring the Dialogic Device Driver Port Expansion Card (P/N ) port Expansion Card and 2/4 Port Fax Cards Activating New Features Verifying Activation of New Feature Setting Up and Starting the Voice Mail Service Configuring the Voice Mail System Backing Up the Feature Files Connecting the Voice Mail to a Telephone System Voice Mails with or Port Cards Portrait Phone System i-series System DS-Series System Any Other Phone System Voice Mails with Port Cards Portrait Phone System i-series System DS-Series Phone System Any Other Phone System i

4 Table of Contents Section 2 Advanced Setup Introduction...43 Accessing the Voice Mail from a Remote Computer...44 Creating a Dial-Up Connection Example: A Computer with Windows 2000 Professional...45 Using NetMeeting to Access the Voice Mail...51 Types of Languages Setting Dialing Properties Section 3 Maintenance Introduction...67 Preventative Maintenance...68 Ghost Site Backup...68 Introduction...68 To Perform a Ghost Site Backup...69 Backing Up the Windows 2000 Voice Mail Database...70 Backing Up the Voice Mail Registry...75 Recording System Parameters...79 Recording the Voice Mail Registry Settings...79 Recording the Current Network Parameters...81 Recording the Voice Mail Service Account...84 Recording the Name of the Current Phone System...86 Planning Worksheet...87 Re-Installing System Software...88 Ghost Site Restore...88 Introduction...88 Materials Required...88 Restoring the System Database...90 Checking the Installed Phone System...92 Using The Recovery CDs...93 Introduction...93 Materials Required...93 Using the Recovery CDs...93 Reconfiguring the Device Driver...96 Restoring Your Backed Up Feature Files...96 Restarting the Voice Mail Service Restoring the System Database Restoring the Voice Mail Registry Files Enabling Previously Installed Voice Mail Features Checking Network Parameters Verifying System Operation Setting Voice Mail Service to Automatic Start Upgrading Windows 2000 Voice Mail Software ii

5 Supplement Introduction Your NVM Voice Mail is similar to the NT system described in the enclosed System Guide and Release Notes. However, your Voice Mail has Windows 2000 as its operating system. The Windows 2000 Voice Mail is available in four models: NVM-Professional (P/N ) NVM-Server (P/N ) NVM-Server Desktop (P/N ) NVM-Server XL (P/N ). This supplement provides support for adding port expansion cards to a Windows 2000 based NVM Voice Mail System. This supplement also includes information that is not included in, or supercedes, information contained in the NVM NT System Guides. This supplement is divided into three Sections: Section 1 Adding Expansion Cards This section provides the steps necessary to add port expansion cards to a NVM Voice Mail System that has already been installed and is functional. For an initial system installation, refer to Chapter 1 of the NVM NT System Guides Section 2 Advanced Setup This section provides information not included in the NVM NT System Guides, such as; Setting up Remote Access using NetMeeting Selecting language types for Automated Attendant Specifying dialing properties for long distance and local access Section 3 Maintenance This section provides procedures for backing up and restoring system files using Ghost Site Backup and Recovery CDs. This section also contains instructions for upgrading your Voice Mail software to the most recent version. NVM Win2K Supplement 1

6 Section 1 Adding Expansion Cards Introduction Section 1 Adding Expansion Cards Section 1 Adding Expansion Cards Introduction This section provides information required when adding one or more port expansion cards to the Voice Mail Windows 2000 cabinet. NVM Windows 2000 Voice Mail Unit The same desktop cabinet is used for all models of the Windows 2000 Voice Mail. Figure 1 below shows a front view of the NVM Windows 2000 Voice Mail unit. The following platform components are the same in all four models: Contains INTEL Motherboard which has: INTEL Pentium 4 Processor video connector 10/100 Mbps Ethernet LAN connector 4 high speed USB port connectors 6 PCI Slots (56K modem uses one slot) Supports 1200 Hours of Storage Contains 1.44 Floppy Drive Contains a Read/Write CD Drive Reset Switch Power Switch Floppy Drive CD-R/RW Drive DT7-V1 Figure 1: Front View of Voice Mail Unit for Windows 2000 Platform 2 NVM Win2K Supplement

7 Section 1 Adding Expansion Cards Introduction NVM Windows 2000 Voice Mail Unit (cont d) Differences among the models are shown in the table below: NVM-Professional NVM-Server Desktop NVM-Server NVM-Server XL Operating System: MS Windows 2000 Pro Operating System: MS Windows 2000 Server Operating System: MS Windows 2000 Server Operating System: MS Windows 2000 Server Has at least 512 MB RAM Has 1024 MB RAM Has 1024 MB RAM Has 1024 MB RAM Uses Voice Boards Uses Voice Boards Uses card for dual function Voice and Fax Uses Voice card Uses or card for Fax Only Maximum Capacity: 24 Voice Ports without internal modem 20 Voice Ports with internal modem 12 Voice Ports & 12 Fax Ports without internal modem No Speech Recognition No Text-To-Speech 10 seats Desktop Messaging and Desktop Call Control Uses or card for Fax Only Maximum Capacity: 24 Voice Ports without internal modem 20 Voice Ports with internal modem 12 Voice Ports & 12 Fax Ports without internal modem No Speech Recognition No Text-To-Speech 50 seats Desktop Messaging and Desktop Call Control Uses card for dual function Voice and Fax Maximum Capacity: 24 Voice & 24 Fax Ports without internal modem 20 Voice & 20 Fax Ports with internal modem Supports up to12 Ports of Automated Speech Recognition Supports 6 Ports of Text-To-Speech 100 seats Desktop Messaging and Desktop Call Control Uses or card for Fax Only Maximum Capacity: 72 Voice Ports without internal modem 24 Voice & 16 FaxPorts with internal modem Supports up to 12 Ports of Automated Speech Recognition Supports 8 Ports of Text-To- Speech 250 seats Desktop Messaging and Desktop Call Control The NVM-Server and NVM-Server XL come with 2 ports of Automated Attendant Speech Recognition for 250 names. NVM Win2K Supplement 3

8 Section 1 Adding Expansion Cards Introduction Tools and Materials Needed for Installing Expansion Cards You will need the following tools and materials on any Windows 2000 Voice Mail system: the appropriate Expansion Card (see the table on the previous page) and dongle an ESD Wrist Strap (to be worn on the wrist and attached to a grounded metal object when handling cards) a Phillips-head screw driver. Important Note Keep the card in its anti-static container when it is not being used. Perform all card-handling on a work surface covered with (or composed of) a grounded, staticdissipating material. All work must be performed by a qualified technician. Summary of Steps for Installing Expansion Cards The steps listed below are required in order to perform a successful installation of a port expansion card: 1. Stop the Dialogic and Voice Mail services and change the Voice Mail startup from automatic to manual. 2. Check that the expansion card is the right type for the unit and that the switches are set to the correct position. 3. Install the card(s) into the card slot(s) 4. Stop the Remote Services (only if the Modem card has been removed to make a slot available for an expansion card). 5. Configure the Dialogic Device drivers on the added card(s) 6. Activate any new features that are associated with the card(s) 7. Start Voice Mail and set the startup mode back to automatic. 8. Configure the Voice Mail system to recognize the added ports 9. Back up any new Feature Files using the Local Backup procedure 10. Connect the expansion ports to the phone system. Each of these steps is explained in detail, in the order listed, through the rest of this section. 4 NVM Win2K Supplement

9 Changing the Services the Services Section 1 Adding Expansion Cards Changing the Services You must stop the Dialogic Service and the Voice Mail Service when you install Expansion Cards. Stopping the Dialogic Service automatically stops the Voice Mail Service as well. In addition, the Voice Mail Service must be temporarily set to Manual Start so that it is disabled during the installation of expansion cards. After the cards are installed, the Voice Mail Service must be returned to Automatic Start. (For instructions, see Setting Up and Starting the Voice Mail Service on page 30.) If you do not return the service to Automatic Start, the Voice Mail will not start on its own after a computer or power fail restart! Stopping Dialogic and Voice Mail Services To stop the Dialogic and Voice Mail Services: 1. From the desktop of the Windows 2000 Voice Mail: If you have a Services shortcut on your desktop: Double-click the Services icon. You see a Services window, similar to the one shown below. If you do not have a Services shortcut on your desktop: Click Start Settings Control Panel. Double-click the Administrative Tools icon on the Control Panel window. Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown below. NVM Win2K Supplement 5

10 Section 1 Adding Expansion Cards Changing the Services Stopping Dialogic and Voice Mail Services (cont d) 2. On the Services window: Double-click Dialogic System Service: You will see a Dialogic System Service Properties box similar to the one shown below. 3. On the General page of the Dialogic System Service Properties box: Click the Stop button to stop the service. You see the following screen: 4. Click the Yes button. 6 NVM Win2K Supplement

11 Section 1 Adding Expansion Cards Changing the Services Stopping Dialogic and Voice Mail Services (cont d) You see the following screen: When the Voice Mail Service stops, you return to the General page of the Dialogic System Service Properties. 5. Click OK to close the Voice Mail Service Properties box. You return to the Services window. Changing the Voice Mail Service Startup CAUTION The Voice Mail Service must be temporarily set to Manual Start so that it is disabled during the installation of expansion cards. After the cards are installed, the Voice Mail Service must be returned to Automatic Start. (For instructions, see Setting Up and Starting the Voice Mail Service on page 30.) If you do not return the service to Automatic Start, the Voice Mail will not start on its own after a computer or power fail restart! To change how the service starts up: 1. You should see the Services window on the desktop of the Windows 2000 Voice Mail. If you do, go to step 2. If you do not see the Services window: If you have a Services shortcut on your desktop: Double-click the Services icon. You see a Services window, similar to the one shown below. If you do not have a Services shortcut on your desktop: Click Start Settings Control Panel. Double-click the Administrative Tools icon on the Control Panel window. Double-click the Services icon on the Administrative Tools window. NVM Win2K Supplement 7

12 Section 1 Adding Expansion Cards Changing the Services Changing the Voice Mail Service Startup (cont d) You see a Services window, similar to the one shown below. 2. On the Services window: Use the scroll bar to locate Voice Mail Service. 8 NVM Win2K Supplement

13 Section 1 Adding Expansion Cards Changing the Services Changing the Voice Mail Service Startup (cont d) Double-click Voice Mail Service: You will see a Voice Mail Service Properties box similar to the one shown below. 3. On the General page of the Voice Mail Service Properties box: In the Startup type box, click the scroll down arrow and select Manual. Click Apply, then click OK to close the Voice Mail Service Properties box. 4. Close the Services window. NVM Win2K Supplement 9

14 Section 1 Adding Expansion Cards Checking the Expansion Cards Checking the Expansion Cards the Expansion Cards Card: 4 Port Exp. Card (P/N ) 4 Port Exp. Card (P/N ) 12 Port Exp. Card (P/N ) 2 Port Fax Card (P/N ) 4 Port Fax Card (P/N ) Different Port Cards are used in the Windows 2000 Voice Mail platform. The card used depends on the Voice Mail model that you have. See the chart below: Model Card is Used In: NVM-Professional NVM-Server Desktop Card Provides: Up to 4 Voice ports NVM-Server Up to 4 Voice and Fax ports* D/41JCT-LS NVM-Server XL Up to 12 Voice ports D/120JCT-LS NVM-Professional NVM-Server Desktop NVM-Server XL NVM-Professional NVM-Server Desktop NVM-Server XL 2 Fax ports D/41JCT-LS 4 Fax ports D/41JCT-LS Card Identified in System Software as: D/4PCI * The 4 Port Expansion Card (P/N ) provides up to 4 ports of Voice and Fax as long as: - Fax Server (P/N 11725) or Fax Mail (P/N 17724) is purchased, and - a 2 Port (P/N ) or 4 Port (P/N ) Fax Activation Option is purchased for the card. Card Slot Layout Since the cards provide a different number of ports (4 or 12) and a different function (voice, fax or both voice and fax), the layout of a Voice Mail cabinet will vary, depending upon the Voice Mail model and the configuration of cards that are installed. Figure 2 shows a generic back view of the Windows 2000 Voice Mail. Cards are installed according to slot number, and ports are in numeric order and assigned sequentially from the top down. Figure 2: Back View of Voice Mail Cabinet for Windows 2000 Platform 10 NVM Win2K Supplement

15 Card Slot Layout (cont d) Section 1 Adding Expansion Cards Checking the Expansion Cards For example, if you have an NVM-Server, a card would be installed in slot 1. This card can provide Voice and Fax ports (if the Fax Mail option is purchased). The corresponding Voice Mail Ports are numbered 1 through 4. Figure 3 shows an NVM-Server with a card installed. Figure 3: Back View of an NVM-Server If this were an NVM-Server XL, a card would be installed in Slot 1. This card provides up to 12 voice ports. The corresponding Voice Mail Ports are numbered 1 through 12. Figure 4 shows an NVM-Server XL with a card installed. If the Fax Mail option is purchased, a or card could be installed to add up to 4 Fax ports to the system. These ports would be numbered 13 through 16. Figure 4: Back View of an NVM-Server XL NVM Win2K Supplement 11

16 2 Section 1 Adding Expansion Cards Checking the Expansion Cards Card Slot Layout (cont d) You can continue adding cards until either the maximum number of ports is reached or you have used all cabinet slots. (See the chart on page 10 for the maximum number of ports allowed in each model.) The cabinet has six slots available. To use Slot 6, you must remove the Modem card. In this case, you can connect an external modem (which you must supply) to the USB port on the back of the cabinet. To install an external modem, refer to the corresponding documentation from the modem manufacturer. See Figure 2 for location of the USB port connectors. 4 Port Expansion Card (P/N ) As shown in the chart on page 10, the card provides up to four voice ports in the NVM-Professional and NVM-Server Desktop. This card contains two switches that must be set before you install it in the Voice Mail cabinet. Figure 5 shows the layout of this card. Verify that SW4 is in the ON position. See Figure 5. Rotary switch SW1 is set according to the cabinet slot where you are installing it. Use the next available slot going from right to left when looking at the back of the cabinet. (If you are adding a card to a cabinet that contains one card, you would use Slot 2). If you are installing the card into the cabinet in: Set SW1 on the card to: Slot 1 0 Slot 2 1 Slot 3 2 Slot 4 3 Slot 5 4 Slot 6 5 (To use this slot, remove the Modem card.) Down is ON Numbers on SW1 dial go from: 0 (zero) through F 9ABCDEF End Bracket SW4 SW1 Edge of Card End Bracket SW1 SW4 D4PCI Figure 5: 4 Port Expansion Card (P/N ) 12 NVM Win2K Supplement

17 Section 1 Adding Expansion Cards Checking the Expansion Cards 4 Port Expansion Card (P/N ) As shown in the chart on page 10, the card provides up to four voice or Fax ports when it is installed in the NVM-Server. (For Fax to work, you must also have purchased and installed the Fax Mail option.) To use the Fax ports, you must also purchase the Fax Port Activation Option (PN or ) for the card. The voice and Fax ports float so that they are dynamically-allocated and used as needed to provide voice and Fax. The card contains two switches that must be set before you install it in the Voice Mail cabinet. Figure 6 shows the layout of this card. Verify that SW4 is in the ON position. See Figure 6. Rotary switch SW30 is set according to the cabinet slot where you are installing it. Use the next available slot going from right to left when looking at the back of the cabinet. (If you are adding a card to the cabinet shown in Figure 3, you would use Slot 2). If you are installing the card into the cabinet Set SW30 on the card to: in: Slot 1 0 Slot 2 1 Slot 3 2 Slot 4 3 Slot 5 4 Slot 6 5 (To use this slot, remove the Modem card.) Figure 6: 4 Port Expansion Card (P/N ) NVM Win2K Supplement 13

18 Section 1 Adding Expansion Cards Checking the Expansion Cards 12 Port Expansion Card (P/N ) As shown in the chart on page 10, the card provides up to 12 voice ports in the NVM-Server XL. The card contains two switches that must be set before you install it in the Voice Mail cabinet. Figure 7 shows the layout of this card. Verify that SW1 is in the ON position. See Figure 7. Rotary switch SW100 is set according to the cabinet slot where you are installing it. Use the next available slot going from right to left when looking at the back of the cabinet. (If you are adding a card to the cabinet shown in Figure 4, you would use Slot 2). If you are installing the card into the cabinet Set SW100 on the card to: in: Slot 1 0 Slot 2 1 Slot 3 2 Slot 4 3 Slot 5 4 Slot 6 5 (To use this slot, remove the Modem card.) Figure 7: 12 Port Expansion Card (P/N ) 14 NVM Win2K Supplement

19 Fax Card (P/N or ) Section 1 Adding Expansion Cards Checking the Expansion Cards As shown in the chart on page 10, the Fax card provides two Fax ports (P/N ) or four Fax ports (P/N ) when it is installed in the NVM-Professional, NVM-Server Desktop, or NVM-Server XL. (For Fax to work, you must also have purchased and installed the Fax Mail option.) The card and card each contain two switches that must be set before you install either one in the Voice Mail cabinet. Figure 8 shows the layout of this card. Verify that SW4 is in the ON position. See Figure 8. Rotary switch SW30 is set according to the cabinet slot where you are installing it. Use the next available slot going from right to left when looking at the back of the cabinet. (If you are adding a card to the cabinet shown in Figure 4, you would use Slot 2). If you are installing the card into the cabinet Set SW30 on the card to: in: Slot 1 0 Slot 2 1 Slot 3 2 Slot 4 3 Slot 5 4 Slot 6 5 (To use this slot, remove the Modem card.) Figure 8: Fax Port Card (P/N or ) NVM Win2K Supplement 15

20 Section 1 Adding Expansion Cards Installing Expansion Cards Installing Expansion Cards Expansion Cards. CAUTION Do not turn off the Voice Mail Server without first shutting it down. If you do not shut down first, you may corrupt the Voice Mail database when you turn off the power. To install Expansion Port Card(s): 1. To shut-down the Windows 2000 Voice Mail: - Click Start Shut Down. - Select Shut down in the textbox. - Click OK. As the computer shuts down, so will the Voice Mail System. 2. When you see a prompt on the screen that says it is safe to turn off your computer, use the power switch to turn off system power. 3. Remove the power cord from the AC power connector at the back of the cabinet (shown in Figure 9) and from the surge protector. 4. Remove and retain the five hex head screws securing the cabinet cover. In Figure 9, an arrow points to each screw that you need to remove. 5. Remove the cover by sliding it towards the rear of the computer, and set it aside on a clean surface. Figure 9: Back View of Voice Mail Cabinet for Windows 2000 Platform 16 NVM Win2K Supplement

21 Section 1 Adding Expansion Cards Installing Expansion Cards 6. Locate an empty card slot(s) in which to insert the Expansion Port Card(s). (If you have no empty slots, you will have to remove the Modem card.) 7. Remove and retain the screw(s) securing the slot cover(s). 8. Insert the desired card(s) in the empty slot(s). Be sure to select the correct Expansion Card and verify that the rotary switch setting matches the number of the slot where you are installing the card. For information see the description of each card in Checking the Expansion Cards on page 10. Make sure the card is fully seated and lines up with the connector. 9. Secure the card(s) in place with the screw(s) you retained in step Replace the cover on the Voice Mail Cabinet. 11. Replace the five hex head screws that secure the cover in place. 12. Plug surge protector into the outlet dedicated to the Voice Mail, if not already plugged in. 13. Plug power cord into the surge protector and AC Power Connector at the back of the cabinet. 14. Use the Power Switch to turn on the system power. If you did not install an Expansion Card in slot 6 (and you did not remove the modem card), proceed to Configuring the Dialogic Device Driver on page 22 If you did remove the modem and install an Expansion Card in slot 6, go to Stopping Remote Services on page 18. NVM Win2K Supplement 17

22 Section 1 Adding Expansion Cards Stopping Remote Services Stopping Remote Services Remote Services If you have replaced the internal modem with an Expansion Card and the Remote Access was previously operating, you may see the Service Control Manager dialog box shown below. If you see this message, you will need to stop two services associated with the Remote Access - Remote Access Auto Connection Manager and Remote Access Connection Manager. To stop the Remote Access services: 1. If you see the dialog box shown above, click OK on the dialog box. 2. From the desktop of the Windows 2000 Voice Mail: If you have a Services shortcut on your desktop: Double-click the Services icon. You see a Services window, similar to the one shown below. If you do not have a Services shortcut on your desktop: Click Start Settings Control Panel. Double-click the Administrative Tools icon on the Control Panel window. Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown below. 18 NVM Win2K Supplement

23 Section 1 Adding Expansion Cards Stopping Remote Services 3. Use the scroll bar on the Services window until you see Remote Access Auto Connection Manager and Remote Access Connection Manager as shown below. Remote Access Services 4. Click to select (highlight) Remote Access Auto Connection Manager as shown below. NVM Win2K Supplement 19

24 Section 1 Adding Expansion Cards Stopping Remote Services 5. Right-click Remote Access Auto Connection Manager, and select STOP from the shortcut menu as shown below. You see a status screen (similar to the one shown below) as the system stops the service. 20 NVM Win2K Supplement

25 Section 1 Adding Expansion Cards Stopping Remote Services When the service is stopped, you return to the Services window. Notice that stopping the Remote Access Auto Connection Manager automatically stops the Remote Access Connection Manager as well. (See the example below.) Note: 6. Close the Services window. If you want to maintain remote access to the Windows 2000 Voice Mail for performing System Administration procedures, you can connect an external modem to one of the USB connectors on the Voice Mail. (For instructions on installing an external modem, see the directions from the modem manufacturer.) 7. Go to Configuring the Dialogic Device Driver on page 22. NVM Win2K Supplement 21

26 Section 1 Adding Expansion Cards Configuring the Dialogic Device Driver Configuring the Dialogic Device Driver the Dialogic Device Driver After you have installed the necessary expansion cards, you must configure the Dialogic Device Driver so that the card is properly recognized by the Voice Mail. 4 Port Expansion Card (P/N ) If you have a NVM-Professional or NVM-Server Desktop, and you added a Expansion Port Card, use the following instructions. To configure the Device Driver for the card: 1. From the desktop: Click Start Programs Intel Dialogic System Software Configuration Manager - DCM. While the Configuration Manager is automatically detecting the port cards in your system, you may briefly see a screen similar to the one shown below. 22 NVM Win2K Supplement

27 Section 1 Adding Expansion Cards Configuring the Dialogic Device Driver 4 Port Expansion Card (P/N ) (cont d) When the auto detection is complete, you will then see a Dialogic Configuration Manager window that shows the number of port cards in your system (similar to the one shown below). The Port Card is identified in the Dialogic Configuration Manager as D/4PCI 2. On the Dialogic Configuration Manager window: Double-click the entry under D/x1D-PCI that applies to the card you are configuring. For example: If you are configuring this card: Double-click: in Slot 1 of the Voice Mail Cabinet D/4PCI #0 in Slot 2 of the Voice Mail Cabinet D/4PCI #1 in Slot 3 of the Voice Mail Cabinet D/4PCI #2 in Slot 4 of the Voice Mail Cabinet D/4PCI #3 in Slot 5 of the Voice Mail Cabinet D/4PCI #4 in Slot 6 of the Voice Mail Cabinet D/4PCI #5 A Configuration Manager - Properties box will appear for the card you selected. 3. Click to select the Misc tab on the Configuration Manager-Properties box. 4. In the Parameter box, select Parameter File. In the Value box, enter C:\VM\UTILITIES\VM_NT.PRM. 5. Click Apply and OK. You return to the Configuration Manager window. 6. Repeat steps 2 through 5 for the remaining port cards. When you are finished setting up the Device Driver for each card, close any open screens and go to Activating New Features on page 27. NVM Win2K Supplement 23

28 Section 1 Adding Expansion Cards Configuring the Dialogic Device Driver 12 Port Expansion Card and 2/4 Port Fax Cards To configure the Device Driver for the , , , and cards: Note: Example screens in the following procedure apply to all cards except the From the desktop of the Windows 2000 Voice Mail: Click Start Programs Intel System Software Configuration Manager - DCM. While the Dialogic Configuration Manager is automatically detecting the port cards in your system, you may briefly see a screen similar to the one shown below) When the auto detection is complete, you will see a Dialogic Configuration Manager window that shows the number of port cards in your system (similar to the one below) The , , and cards are identified in the Dialogic Configuration Manager as D/41JCT-LS The Port Card is identified in the Dialogic Configuration Manager as D/120JCT-LS. 2. If you installed a (2 port fax card) or (4 port Fax card), the device driver is configured. You are finished with this procedure. Go to Activating New Features on page 27. If you installed a (12 port exp card), or (floating Fax/Voice card), continue with step NVM Win2K Supplement

29 Section 1 Adding Expansion Cards Configuring the Dialogic Device Driver 12 Port Expansion Card and 2/4 Port Fax Cards (cont d) 3. On the Dialogic Configuration Manager window: Double-click the entry under D/x1J that applies to the card you are configuring. For example: If you are configuring this card: Double-click: in Slot 1 of the Voice Mail Cabinet #0 in Slot 2 of the Voice Mail Cabinet #1 in Slot 3 of the Voice Mail Cabinet #2 in Slot 4 of the Voice Mail Cabinet #3 in Slot 5 of the Voice Mail Cabinet #4 in Slot 6 of the Voice Mail Cabinet #5 4. A Dialogic Configuration Manager - Properties box appears for the Port Card you selected. Click the Misc tab to select the Misc page of the Configuration Manager - Properties dialog box. 5. Click to select FirmwareFile parameter. 6. Click the Value box and select: D41JCSP.FWL, if you are configuring a card. D/120CSP.FWL, if you are configuring a card. NVM Win2K Supplement 25

30 Section 1 Adding Expansion Cards Configuring the Dialogic Device Driver 12 Port Expansion Card and 2/4 Port Fax Cards (cont d) The selection you made shows under Value for FirmwareFile as shown below. 7. Click Apply and OK. You return to the Configuration Manager window. 8. Repeat steps 3-7 for each card. 9. When you are finished setting up the Device Driver for each card, close any open screens and go to Activating New Features on page NVM Win2K Supplement

31 Activating and Verifying New Features New Features Section 1 Adding Expansion Cards Activating and Verifying New Features The files on the feature activation disk tell the Voice Mail how you are using the card that you installed (fax, voice, etc.) To activate the Feature File: 1. Install the feature-activation diskette. 2. To run the installation: CAUTION Before you install the Feature File from the feature-activation diskette onto your machine, make sure that this is the intended machine for its use. Once installed, the Feature File is permanently associated with the system dongle. a. Click Start Run Browse A:. b. Double-click AddUnit to open this file. c. You see A:\AddUnit.exe in the Run window. Click OK on the Run window. d. At the Insert system dongle then press a key when ready prompt: Make sure that the system dongle is installed; press any key on the keyboard to continue. e. At the Insert feature-activation dongle prompt: Remove the system dongle, replace it with the feature-activation dongle, and press any key on the keyboard to continue. f. When done, press a key to exit the AddUnit program. 3. Remove the feature-activation dongle. Replace it with system dongle you removed in Step 2e. 4. Remove the feature-activation diskette from the A drive of the Voice Mail. 5. If additional cards are installed: Proceed to step 6. Otherwise, go to Verifying Activation of New Features on page Insert the next feature-activation diskette, and have its feature-activation dongle handy. 7. Repeat Steps 2 through 6 for each additional card installed. NVM Win2K Supplement 27

32 Section 1 Adding Expansion Cards Activating and Verifying New Features Verifying Activation of New Features To verify the activation of the feature or features you just installed: 1. Click Start Programs Voice Mail System Registry Configuration. You see the General tabbed page for the Voice Mail Registry, similar to the one shown below. 28 NVM Win2K Supplement

33 Section 1 Adding Expansion Cards Activating and Verifying New Features Verifying Activation of New Features (cont d) 2. Click the Dongle Feature Viewer tab. You see a screen similar to the one shown below: This number includes any new ports that were activated. 3. On the Dongle Feature Viewer screen: Use the scroll bar to locate the new feature that you just activated. In the example screen shown in step 2, additional ports were activated. Check to make sure that the number of allowed ports equals the number of ports your system had plus the new ports that you activated. 4. When you are finished checking the Dongle Feature Viewer, click Cancel to close the screen. NVM Win2K Supplement 29

34 Section 1 Adding Expansion Cards Setting Up and Starting the Voice Mail Service Setting Up and Starting the Voice Mail Service Up and Starting the Voice Mail Service You should now set your Voice Mail Service to start up automatically. To set the Voice Mail Service to Automatic Start: 1. From the Windows 2000 Voice Mail desktop: If you have a Services shortcut on your desktop: - Double-click the Services icon. You see a Services window, similar to the one shown below. If you do not have a Services shortcut on your desktop:. - Click Start Settings Control Panel. - Double-click the Administrative Tools icon on the Control Panel window. - Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown below. 2. On the Services window: Use the scroll bar to locate Voice Mail Service. Double-click Voice Mail Service. You will see a Voice Mail Service Properties box. 30 NVM Win2K Supplement

35 Section 1 Adding Expansion Cards Setting Up and Starting the Voice Mail Service 3. On the General tabbed page of the Voice Mail Service Properties box: In the Startup type box, click Automatic as shown below. Click the Start button to start the Voice Mail Service as shown below Click Apply, then click OK to close the Voice Mail Service Properties box. 4. When you are finished go to Configuring the Voice Mail System on page 32. NVM Win2K Supplement 31

36 Section 1 Adding Expansion Cards Configuring the Voice Mail System Configuring the Voice Mail System the Voice Mail System In this section, you are configuring the Voice Mail System to recognize each Expansion Card you installed. You perform this procedure after you have configured the Dialogic Configuration Manager to recognize these cards. (For instructions, see Checking the Expansion Cards on page 10.) The following instructions apply if you added a , , or a To configure the Voice Mail System to recognize Expansion Card: 1. From the desktop of the Windows 2000 Voice Mail: Double-click the Voice Mail System icon on the desktop to display the Graphical User Interface (GUI) for the Voice Mail. You see the Voice Mail Main Menu. 2. From the Voice Mail Main Menu: Click File Install Ports. You will see the Install Voice Mail Ports window shown below. 3. On the Install Voice Mail Ports window: Enter in the Number of box the total number of Voice Mail ports currently installed in your system. Click OK. 4. On the confirmation dialog box: Click OK. 5. Assign an extension to each new port that you have installed. For instructions, see Customizing Port Options, General Tab in the NT System Guide. 6. Verify the operation of all new ports by calling in to them. If you want to customize your callout options (Message Notification options and FAX callouts), see Customizing Callout Options in the NT System Guide. 32 NVM Win2K Supplement

37 Backing Up the Feature Files Up the Feature Files Section 1 Adding Expansion Cards Backing Up the Feature Files It is recommended that you back up the changed feature files in your Voice Mail System. Files can be saved to another location such as a CD using the CD R/W drive on your Voice Mail unit, or a hard drive on the LAN (if allowed to do so by your Network Administrator). To perform a back up: 1. From the Voice Mail Main Menu: Click Tools Local Backup to display the Backup window. 2. Click to select the check box for each item that you want to back up. At a minimum, you must select the Feature Files. 3. Click the Browse button to display a Browse for Folder dialog box. Scroll through the list and highlight the destination to back up the files and click OK. 4. The Voice Mail will insert your selection into the Save To box on the Backup dialog box. If you are saving your files to a hard drive on a network, you must enter the exact UNC designation and include any valid subdirectories, e.g., \\networkservername\c:\backup1 If you are saving your files to a CD using the CD R/W, insert a formatted disk into the D: drive. 5. Click the button on the Backup dialog box. 6. While the files are being backed up, the message Please Wait for Local Backup to be Completed is displayed 7. When finished, the Voice Mail will display the message The operation completed successfully. 8. Click the button on the Voice Mail Warning dialog box. For a complete description of the Local Backup procedure, see To perform the Local Backup procedure: on page 72. NVM Win2K Supplement 33

38 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Connecting the Voice Mail to a Telephone System the Voice Mail to a Telephone System For any other information (such as programming requirements), see the NT System Guide and Release Notes. Voice Mails with or Port Cards The following instructions tell you how to connect phone systems to Voice Mails with or Port Cards. Portrait Phone System To connect a Portrait Phone System to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Port 1 on the back of the Voice mail cabinet (as shown in Figure 10). 2. Plug the other end into an RJ14 to RJ11 adapter or RJ14. See Figure Using a 4-wire modular line cord, connect the adapter into a Voice Mail Interface Unit. The line cord s RD/GR pair corresponds to Port 1 on the Voice Mail. 4. Using another 4-wire modular line cord, connect L1 on the Voice Mail Interface Unit to a Station Port on the Portrait. (Be sure to connect L1 to the Station Port based on the Portrait Setup you have. See the manual for the Portrait Phone System). 5. Repeat steps 1 through 4 for each Voice Mail Port. Figure 10: Connecting Voice Mail Ports to a Portrait Phone System 34 NVM Win2K Supplement

39 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with or Port Cards (cont d) i-series System To connect an i-series Phone System to the Voice Mail: 1. Plug one end of a modular line cord into Port 1 on the Voice Mail. See Figure Plug the other end into an RJ modular jack. 3. Repeat step 1 and 2 for each Voice Mail port. Figure 11: Connecting Voice Mail Ports to an i-series Phone System NVM Win2K Supplement 35

40 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with or Port Cards (cont d) DS-Series System To connect a DS-Series Phone System to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Port 1 on the back of the Voice Mail cabinet. See Figure Plug the other end into a 625 modular jack assembly. 3. Locate an 8-pin modular connector in an analog station block. See the installation manual for the phone system for complete instructions on connecting a DS-Series phone system. 4. For the connector chosen, cross-connect the associated wire pair from the station block to the cross-connect block. 5. Run two-pair 24 AWG station cable from the cross-connect block to the modular jack. 6. Terminate the WHT/BLU - BLU/WHT leads to the RED and GRN lugs in a 625 modular jack assembly. 7. Install bridging clips as required. 8. Repeat steps 1 through 4 for the second Voice Mail port. 9. Terminate the ORN/WHT - WHT/ORN leads of the station cable to the RED and GRN lugs in the second 625 modular jack assembly. 10. Install bridging clips as required. 11. Repeat steps 1 through 10 for each pair of Voice Mail ports that you are connecting, using the appropriate Port connector on the back of the Voice Mail cabinet. Figure 12: Connecting Voice Mail Ports to a DS-Series Phone System 36 NVM Win2K Supplement

41 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with or Port Cards (cont d) Any Other Phone System To connect any other Phone System to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Port 1 on the back of the Voice Mail cabinet. See Figure Connect the other end of the line cord to an Analog Port in the phone system. 3. Repeat steps 1 and 2 for each Voice Mail port. Figure 13: Connecting Voice Mail Ports to any other Phone System NVM Win2K Supplement 37

42 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with Port Cards The following instructions tell you how to connect phone systems to NVM-Server XL Voice Mail Systems that contain Port Cards. Portrait Phone System To connect a Portrait Phone System to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Ports 1 and 2 on the back of the Voice mail cabinet (as shown in Figure 14). 2. Plug the other end into a Voice mail Interface unit. The line cord s RD/GR pair corresponds to Port 1 on the Voice Mail. 3. Using a 4-wire modular line cord, connect L1 on the Voice Mail Interface Unit to a Station Port on the Portrait. (Be sure to connect L1 to the Station Port based on the Portrait Setup you have. See the manual for the Portrait Phone System). 4. Repeat steps 1 through 3 for each Voice Mail port. Figure 14: Connecting Voice Mail Ports to a Portrait Phone System 38 NVM Win2K Supplement

43 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with Port Cards (cont d) i-series System To connect an i-series Phone System to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Ports 1 and 2 on the back of the Voice mail cabinet (as shown in Figure 15). 2. Plug the other end into an RJ14-to-RJ11 adapter or RJ14 jack. 3. Plug L1 (or the RD/GR pair) into an analog station port. The line cord s RD/GR pair corresponds to lower-numbered port in the port connector. 4. Repeat steps 1 and 2 for each pair of analog Voice Mail ports, using the appropriate Port connector on the back of the cabinet. Figure 15: Connecting Voice Mail Ports to an i-series Phone System NVM Win2K Supplement 39

44 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with Port Cards (cont d) DS-Series Phone System To connect a DS-Series Phone System to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Ports 1 and 2 on the back of the Voice mail cabinet (as shown in Figure 16). 2. Plug the other end into 625 modular jack assembly. 3. Locate an 8-pin modular connector in an analog station block. See the installation manual for the phone system for complete instructions on connecting a DS-Series phone system. 4. For the connector chosen, cross-connect the associated wire pair from the station block to the cross-connect block. 5. Run two-pair 24 AWG station cable from cross-connect block to the modular jack. 6. Terminate the WHT/BLU - BLU/WHT leads to the RED and GRN lugs in a 625 modular jack assembly. 7. Install bridging clips as required. 8. Repeat steps 3 through 4 for the second Voice Mail port. 9. Terminate the ORN/WHT - WHT/ORN leads of the station cable to the YEL and BLK lugs in a modular jack assembly. 10. Install bridging clips as required. 11. Repeat steps 1 through 10 for each pair of analog Voice Mail ports that you are connecting using the appropriate Port connector on the back of the cabinet. Figure 16: Connecting Voice Mail Ports to a DS-Series Phone System 40 NVM Win2K Supplement

45 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System Voice Mails with Port Cards (cont d) Any Other Phone System To connect an any other phone system to the Voice Mail: 1. Plug one end of a modular line cord into the connector for Ports 1 and 2 on the back of the Voice mail cabinet (as shown in Figure 17). 2. Plug the other end into an RJ14-to-RJ11 adapter or RJ14 jack. 3. Plug L1 (or the RD/GR pair) into an analog station port. The line cord s RD/GR pair corresponds to lower-numbered port in the port connector. 4. Repeat steps 1 and 2 for each pair of analog Voice Mail ports, using the appropriate Port connector on the back of the cabinet. Figure 17: Connecting Voice Mail Ports to Any Other Phone System NVM Win2K Supplement 41

46 Section 1 Adding Expansion Cards Connecting the Voice Mail to a Telephone System 42 NVM Win2K Supplement

47 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Section 2 Advanced Setup Section 2 Advanced Setup Introduction This section describes setup features that are not contained in the NT Service Guide: Setting up Remote Access using NetMeeting. This is an optional feature that allows Voice Mail to be accessed from a remote PC. Selecting Language Types for Automated Attendant. This procedure can be used if you want to install two languages in your Voice Mail system that are different than the two default languages. Specifying Dialing Properties. This procedure is required for the Voice Mail to distinguish between local and long distance call routing. Accessing the Voice Mail from a Remote Location NVM Win2K Supplement 43

48 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Accessing the Voice Mail from a Remote Computer Note: The Windows 2000 Voice Mail contains a utility called NetMeeting that allows you to access the Voice Mail from a computer at a remote location for troubleshooting and programming purposes. To use NetMeeting from the remote computer, you will need to create a dial-up connection to the Voice Mail, using Dial-Up Networking and your modem. When you create this connection, you must specify a user account that has the proper permissions for dial-in access and is a member of the Voice Mail s local Administrator Group. (Your Voice Mail already has a user account of CTLRemote with a password of crossroad set up for this purpose.) Once this connection is established, you can then start NetMeeting to access the Voice Mail. You do not have to set up the Voice Mail or the Voice Mail s modem for NetMeeting. The Voice Mail software has already been configured before shipping the unit to you. However, you will have to configure the remote computer s modem, dial-up connection, and NetMeeting utility. The computer at the remote location must have: Windows 95, Windows 98, Windows ME, Windows NT, or Windows 2000 Operating System. A modem installed and configured for use. NetMeeting, version 3.01 (or higher) installed and configured for use. If you do not have NetMeeting version 3.01 (or higher) installed on the computer at the remote location, you can download it for free from Microsoft s NetMeeting home page. A Dial-up connection set up to access the Voice Mail. In addition, the user at the remote location must have: The name or IP address, phone number, and password of the Voice Mail that will be accessed from the remote computer. Earlier versions of the NT Voice Mail contained a similar utility called ControlIt. The NT System Guide contains information for this utility. Creating a Dial-Up Connection The following instructions provide an example for setting up the remote computer for a dial-up connection to the Voice Mail. This example shows a computer with a Windows 2000 Professional operating system dialing directly into a Windows 2000 Voice Mail. This example also assumes that the computer does not currently have a network connection. If you need help in creating a dial-up connection, see your Network Administrator. 44 NVM Win2K Supplement

49 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Creating a Dial-Up Connection (cont d) Example: A Computer with Windows 2000 Professional To create a dial-up connection to the Voice Mail: 1. From the desktop of the remote computer: Click Start Programs Accessories Communications Networking and Dial-up Connections. A Network and Dial-up Connections window appears, similar to the one shown below: 2. On the Network and Dial-up Connections window, double-click the Make New Connection shortcut. A Welcome to the Network Connection Wizard dialog box appears. NVM Win2K Supplement 45

50 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Creating a Dial-Up Connection (cont d) 3. On this screen, click Next. You see a Network Connection Type dialog box: 4. On the Network Connection Type dialog box: Click to select the Dial-up to private network radio button. Click Next. You see the following screen: 5. On this screen: Enter the phone number for the Voice Mail s modem. Click Next. 46 NVM Win2K Supplement

51 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Creating a Dial-Up Connection (cont d) You see: 6. On this screen: Click to select the For all users radio button. Click Next. You see: NVM Win2K Supplement 47

52 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Creating a Dial-Up Connection (cont d) 7. On this screen: In the Type the name you want to use for this connection box, enter a name that identifies that this dial-up connection is for the Voice Mail. In the example above, Voice Mail Connection was entered. Click Finish. You see: 8. On this screen: In User name, enter CTLRemote. In Password, enter crossroad. In Dial, enter the phone number of Voice Mail s modem. Click the Dial button. You see a screen similar to the following: 48 NVM Win2K Supplement

53 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Creating a Dial-Up Connection (cont d) If the connection could not be established, you may see: 9. On this screen: In User name, enter CTLRemote. In Password, enter crossroad. In Logon domain, enter the domain name of the Voice Mail. In this example, the remote computer is dialing directly into the Voice Mail. Therefore, the domain is the name of the Voice Mail computer, which is VSNT in this example. Click OK. You see a screen similar to the following: When the connection is established, you see a screen similar to the following: NVM Win2K Supplement 49

54 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Creating a Dial-Up Connection (cont d) 10. Click OK. You return to the Network and Dial-up Connections window which has a shortcut for your new connection. Notice that the window shows the status as Connected. When the connection is established, you may also see a dial-up connection icon in the System Tray portion of your Taskbar. Icon for Dial-Up Connection 11. You are now ready to start up NetMeeting. Go to Using NetMeeting to Access the Voice Mail on page NVM Win2K Supplement

55 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail Once your remote computer is connected to the Voice Mail, you can start up and use NetMeeting to gain access. You should already have NetMeeting, version 3.01 (or higher) installed on your computer and configured for use. If you do not have it installed, you can download it for free from Microsoft s NetMeeting home page. These instructions will not tell you how to set up NetMeeting on your computer. Refer to Microsoft s documentation or your Network Administrator for that information. To use NetMeeting to Access the Voice Mail: 1. You should have already established a dial-up connection between your remote computer and the Voice Mail. If it was disconnected: Double-click the shortcut you made for the Voice Mail dial-up connection in Network and Dial-up Connections. Repeat steps 8, 9 and 10 from the previous procedure, beginning on page Start up NetMeeting from the desktop of the remote computer: Double-click the NetMeeting shortcut if you have one on the desktop of the remote computer, or, Click Start Programs Accessories Communications NetMeeting. A NetMeeting dialog box appears. 3. On this box, click Tools Options. You see the General tabbed page for Options. NVM Win2K Supplement 51

56 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail (cont d) 4. Click the Security tab. You see a screen similar to the following. 5. On the Security tabbed page: Click to select the I prefer to make secure outgoing calls check box as shown above. (The Voice Mail is already set up to only receive secure incoming calls.) Click OK. 52 NVM Win2K Supplement

57 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail (cont d) You return to the NetMeeting dialog box. Address Box Place Call 6. On the NetMeeting dialog box: In the address box (as shown above), enter the IP address or name of the Voice Mail. In this example, the remote computer is dialing directly into the Voice Mail, so the name of the Voice Mail (vsnt) is used. Click the phone icon to place the call. NVM Win2K Supplement 53

58 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail (cont d) You see a screen similar to the following: 7. On this screen: In the User box, enter CTLRemote. In Password, enter crossroad. In Domain, enter the domain name of the Voice Mail. In this example, the remote computer is dialing directly into the Voice Mail. Therefore, the domain is the name of the Voice Mail computer (VSNT). Click OK. 54 NVM Win2K Supplement

59 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail (cont d) You see the Voice Mail s desktop appear on the desktop of the remote computer. You now have access to and control over the Voice Mail. 8. If you minimize desktop of the Voice Mail, you can view the properties of the NetMeeting call. NVM Win2K Supplement 55

60 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail (cont d) You will also see the status of your NetMeeting call. For example: 56 NVM Win2K Supplement

61 Section 2 Advanced Setup Accessing the Voice Mail from a Remote Location Using NetMeeting to Access the Voice Mail (cont d) 9. When you are finished with programming or troubleshooting, make sure that you disconnect from the Voice Mail. Otherwise, a user at the Voice Mail site will be unable to program or access the unit. In addition, if the call is long distance and you do not disconnect, you will continue to accrue charges for the call. To disconnect from NetMeeting, click the handset button to end the call. 10. To disconnect the dial-up connection: Right-click the dial-up connection icon in your system tray, and select Disconnect from the list box, or; Right-click the shortcut for the Voice Mail dial-up connection on Network and Dial-up Connections, and select Disconnect from the list box. NVM Win2K Supplement 57

62 Section 2 Advanced Setup Types of Languages Types of Languages of Languages Five languages are available on the Voice Mail software CD-ROM: two types of American English, one Spanish, one French Canadian, and one British English. The Voice Mail can use two of these languages to provide voice prompts and greetings. These languages are available to Automated Attendant callers, specific trunks or specific subscriber mailboxes. In addition, callers may be able to select the language of their choice. Unless specified otherwise, the two languages that will be installed in your Voice Mail by default are: American English Mnemonic and American English Numeric. American English Mnemonic prompts use letters, such as: To listen to a message, press L. American English Numeric prompts use numbers, such as: To listen to a message, press 5. American English Mnemonic is referred to as Lanugage 1 (which is the primary language) and American English Numeric is shown as Language 2 (which is the secondary language). If you wish to use both default languages for voice prompts and greetings, proceed to Step 7. If you would like to change the languages that the Voice Mail uses for prompts and greetings, follow the steps below. To change the languages: 1. Insert the Voice Mail software CD-ROM into the CD-ROM drive of the Windows 2000 Voice Mail. The CD-ROM should automatically start up, and in a few moments, a Setup window will appear on your monitor. 2. On the list in the Setup window: Click on Voice Mail Windows NT/2000 Service. Click Install. 3. On the Voice Mail Server Setup Welcome screen: Click Next. 4. On the License Agreement screen: To accept the terms, click Yes. 5. On the Setup Type screen: Click to select the Components Installation radio button. Click Next. 58 NVM Win2K Supplement

63 Section 2 Advanced Setup Types of Languages A Select Components dialog box appears as shown below: 6. In the Prompts Language section of the Select Components dialog box: Click to select the check box. Click in the list box for 1. From the list shown on your screen, select the desired primary lanugage. Click in the list box for 2. From the list shown on your screen, select the desired secondary lanugage. 7. On the Select Components window: Click Next. After a few moments, a final Setup screen appears. 8. On the this screen: Click Finish. You are now ready to start the Voice Mail service on the Windows 2000 computer. NVM Win2K Supplement 59

64 Section 2 Advanced Setup Setting the Dialing Properties Setting the Dialing Properties the Dialing Properties You need to identify the area code where your Voice Mail is located. In addition, you need to define which office codes (or prefixes) within the area code should be regarded as a long distance call (requiring that the Voice Mail dials 1 plus the area code) and which office codes within the area code should be regarded as local calls (requiring that the Voice Mail dials only the prefix). To define the dialing properties for the Voice Mail: 1. From the desktop of the Windows 2000 Voice Mail: Click Start Settings Control Panel. 2. On the Control Panel, double-click Phone and Modem Options. You see a screen similar to the following: 3. Click Edit. You see a screen similar to the following. Enter area code of Voice Mail location 4. In the Area Code box, enter the area code where the Voice Mail is located. 60 NVM Win2K Supplement

65 Section 2 Advanced Setup Setting the Dialing Properties 5. Click Apply, and then click the Area Code Rules tab. You see the following screen. 6. Click New. You see a screen similar to the following. NVM Win2K Supplement 61

66 Section 2 Advanced Setup Setting the Dialing Properties 7. On this screen: Enter the area code of the Voice Mail in Area Code Click to select the Dial: 1 option. Click to select the Include the area code option. This rule indicates that any number that is dialed that contains an office code (or prefix) within the specified area code requires that a 1 plus the area code must also be dialed. An example of the screen is as follows: Click OK. You return to the Edit Location screen with the new rule showing. An example follows. 62 NVM Win2K Supplement

67 Section 2 Advanced Setup Setting the Dialing Properties 8. Click Apply and the click New so that you can create another rule. You see the New Area Code Rule page. NVM Win2K Supplement 63

68 Section 2 Advanced Setup Setting the Dialing Properties 9. On this screen: Enter the area code of the Voice Mail in Area Code Click to select the Include only the prefixes in the list below option. Click Add. You see the Add Prefix dialog box. See below: 10. On the Add Prefix dialog box: Enter the office codes (prefixes) that should be regarded as local calls within the area code (separating them by spaces or commas). An example follows: 64 NVM Win2K Supplement

69 Section 2 Advanced Setup Setting the Dialing Properties When you have finished typing all the prefixes, click OK. You return to the New Area Code Rule page. Note that the prefixes you entered are now on the page. An example is shown below: 11. Click OK. You return to the Edit Location page as shown below: NVM Win2K Supplement 65

70 Section 2 Advanced Setup Setting the Dialing Properties 12. Click Apply and OK. You return to Phone and Modems Options page as shown below: 13. Click Apply and OK. The Options page closes. 14. Close any open windows. 66 NVM Win2K Supplement

71 Section 3 Maintenance Section 3 Maintenance 3 Maintenance Introduction The instructions covered in this section apply to the following Windows 2000 Voice Mail Systems: NVM-Professional NVM-Server Desktop NVM-Server NVM-Server XL. Every Windows 2000 Voice Mail System (version or higher) is shipped with Ghost Site Backup disks and Recovery CDs. Each system is also shipped with a 3-1/2 inch floppy diskette containing all of the corresponding feature files and an emergency boot utility. In the event of a failure in the Windows 2000 operating system or the hard drive, the procedures in this section will save you hours of programming time, since you do not have to manually re-install the Windows 2000 operating system and Voice Mail System software. Several basic methods of system backup and restoration are discussed in this section: Ghost Site Backup and Restore The ultimate preventive maintenance is to use the Ghost Site Backup procedure to make a ghost image of your hard drive. This should be done after initial system installation. After a system failure, all files can be restored, including the Windows 2000 Operating System, the Voice Mail application software, all Voice Mail system files and settings, and all Windows settings including Network Parameters. This method of backup and restoral will return your Voice Mail system to its most recent configuration before the failure occurred. Recovery CDs If you are unable to use the Ghost Site Backup to restore your system, the Recovery CDs can be used to reinstall the basic system software. This will make your Voice Mail unit operational, but will set all system parameters to their factory default values. System Database Backup and Restore It is recommended that you periodically make a back-up of your Windows 2000 Voice Mail System. If your hard drive or operating system fails, you will use the back-up that you made (not the feature files that came with your system). If you use the feature files sent with your system, they will overwrite any customized programming that you may have done (e.g., any new features that you added after you received your Windows 2000 Voice Mail). Planning Worksheet Recording some basic system settings is an essential step if you need to use the Recovery CDs to restore your Voice Mail system. The worksheet along with the backed up System Database will enable you to restore all system files and most settings to their latest configuration. NVM Win2K Supplement 67

72 Section 3 Maintenance Ghost Site Backup Preventative Maintenance Ghost Site Backup Preventive Maintenance consists of backing up system files in the event that a system failure occurs and the system software needs to be reinstalled and settings restored to their most recent configuration. There are four basic components to Preventive Maintenance: - Performing a Ghost Site Backup - Backing up the Voice Mail system database using the Local Backup Procedure - Backing up the Voice Mail Registry Settings - Filling out the Planning Worksheet Ghost Site Backup In order to be able to restore system files to their latest configuration following a system failure, this procedure should be performed immediately after initial system installation and configuration. Introduction The following components are shipped with each Widows 2000 Voice Mail system to provide Ghost Site Backup. W2K Feature File/Backup Disk - This disk contains the basic Feature Files that come with your Voice Mail system, along with a boot utility in case you are unable to reboot your system due to a hard drive failure. (2) Blank Ghost Site Backup CDs - Use these labeled, pre-formatted disks to perform the Ghost Site Backup of all system software. Blank Data Base Backup CD - Use this disk to perform a local backup of Voice Mail system files that were added or changed since the Ghost Site Backup was performed. Using Ghost Site Backup will create a mirror image of the hard drive and include: Windoes 2000 Operating System Voice Mail application software Voice Mail system configuration files System database including Voice Mail programming and recordings Feature Files (for options such as Fax-Mail or Unified Messaging) Network settings Registry files, including: - Primary and Secondary languages for Automated Attendant - Service number for Desktop Messaging - Domain, group, and database server name - Enabled features such as AMIS, Text-to-Speech, Speech Recognition, etc. 68 NVM Win2K Supplement

73 To perform a Ghost Site Backup: Section 3 Maintenance Ghost Site Backup 1. Make sure that power is turned off to the Voice Mail unit. 2. Insert the W2K Feature File/Backup Disk into the A: drive and apply power to the Voice Mail unit. The following message and prompt will be displayed on the monitor: Type Backup then Press Enter for Backups If this is a Backup you may need more than 1 Blank CDR!!! If this is a a Restore Type Restore then Press Enter Note: 3. Insert a blank Ghost Site Backup CD into the D: drive. 4. At the A:\GHOST prompt, type backup and press [Enter]. 5. The Norton Ghost screen appears with a progress indicator that is active while the backup is taking place. This process takes about 15 minutes. If more than one disk is required, you will be prompted to remove the current disk and insert a new disk. When the backup is complete, the CD will automatically eject. 6. Label and date the CD(s), insert them into their protective envelope(s) and store in a safe place. 7. Eject the W2K Feature File/Backup Disk from the A: drive and reboot the PC by turning power off and then on. It is recommended that from time to time you perform a local backup to capture any changes or additions to thevoice Mail system since the initial installation. This will insure that the system will be restored to its latest configuration following a failure. See Local Backup Procedure in the NVM Windows 2000 Platform Supplement. NVM Win2K Supplement 69

74 Section 3 Maintenance Backing Up the Windows 2000 Voice Mail Database Backing Up the Windows 2000 Voice Mail Database Backing Up the Windows 2000 Voice Mail Database When you perform a Local Backup procedure, you copy Voice Mail system files from your hard drive and save them to another location such as a CD using the CD R/W drive on your Voice Mail unit, or a hard drive on the LAN (if allowed to do so by your Network Administrator) The following types of system files can be backed up: FAX documents Feature Files (for options such as Fax-On-Demand, Fax-Mail, or Unified Messaging) Voice messages FAX messages System database containing all your Voice Mail programming and recordings. It is recommended that system files be backed up locally to a CD using the Roxio software CD R/W drive contained in the Voice Mail unit. Before backing up to a CD, make sure a formatted disk is inserted into the CD R/W drive. To see if a disk is formatted: 1. Insert a disk into the CD R/W drive 2. In about 15 seconds, the Roxio display icon will appear on the lower right portion of the screen. If a volume name appears in the label box (a), the disk has already been formatted. To view the amount of free space remaining on the disk, and to view a directory of the disk s contents, click on the folder icon. See To perform the Local Backup procedure: on page 72. If [D:] Blank Disc appears in the label box (b), the disk is unformatted. You must first format the disk before you can write files to it. See To format a disk: on page 71. Menu Alt-M View Directory Alt-V Volume Name Eject Alt-J (a) (b) 70 NVM Win2K Supplement

75 Section 3 Maintenance Backing Up the Windows 2000 Voice Mail Database To format a disk: 1. Click on the menu icon or press Alt-M and select Format Disc. The Drag-to-Disc Format Options screen will appear. 2. Leave the default volume label as it appears. (The Roxio system keeps track of the number of disks that it formats and assigns a sequential number prefixed by Roxio) 3. Click OK to start the formatting process. 4. While the disk is being formatted, a dialog box appears with a wait message. 5. When the formatting is complete, the Disk Preparation window closes. NVM Win2K Supplement 71

76 Section 3 Maintenance Backing Up the Windows 2000 Voice Mail Database To perform the Local Backup procedure: Before starting the backup procedure, make sure a formatted disk is inserted into the CD R/W drive. 1. From the Voice Mail main screen, click Tools on the menu bar to display the Tools menu. 2. From the Tools menu select Local Backup to display the Backup dialog box shown below. 3. From the list of items at the top of the Backup dialog box, click to select the check box for each item you want to back up. At a minimum, Feature Files and System Database should be selected. Optionally, voice and fax messages can also be backed up. 72 NVM Win2K Supplement

77 Section 3 Maintenance Backing Up the Windows 2000 Voice Mail Database 4. If you clicked the Voice Messages check box: Click the check box for the type of voice messages you want to back up: New Messages, Held Messages, or Saved Messages. If you want to back up the voice messages in all mailboxes, click the Backup All Mailboxes check box. If you only want to backup messages in certain mailboxes, enter the numbers of the mailboxes in the Mailbox Numbers box. 5. If you clicked the Fax Messages check box: If you want to back up the fax messages in all mailboxes, click the Backup All Mailboxes check box. If you only want to backup fax messages in certain mailboxes, enter the numbers of the mailboxes in the Mailbox Numbers box. 6. Click the button to display a Browse for Folder dialog box similar to the one shown below. 7. From the Browse for Folder dialog box: Select the drive labeled Roxio as the location to store the files, and click the - button. NVM Win2K Supplement 73

78 Section 3 Maintenance Backing Up the Windows 2000 Voice Mail Database The Voice Mail will insert your selection in the Save To box on the Backup dialog box. 8. In the Save To box, D:\ will default for each backup. After D:\ type in a unique location using a convention that indicates the month, date and year e.g., D:\bak Click the button on the Backup dialog box. While the files are being backed up, the message Please Wait for Local Backup to be Completed is displayed When finished, the Voice Mail will display the message The operation completed successfully. 10. Click the button on the Voice Mail Warning dialog box. 11. Eject the disk by clicking on the Eject icon or pressing Alt-J. Put the disk in a protective envelope and store it in a safe place. If you are backing up the files to a LAN instead of a CD, follow the same procedure. The Save To box will contain the network resource instead of the D: drive. Make sure that you enter the exact UNC designation and include any valid subdirectories. For example, \\networkservername\c:\backup1 For instructions on performing a Local Restore procedure: See To perform the Local Restore procedure: on page NVM Win2K Supplement

79 Section 3 Maintenance Backing Up the Voice Mail Registry Settings Backing Up the Voice Mail Registry Settings Backing Up the Voice Mail Registry When you perform a Voice Mail Registry Backup procedure, you copy Voice Mail registry parameters from your hard drive and save them to another location such as a CD using the CD R/W drive on your Voice Mail unit, or a hard drive on the LAN (if allowed to do so by your Network Administrator). Note that registry settings are not included when performing a Local Backup procedure. The following types of registry parameters can be backed up: Primary and Secondary languages Service number for Desktop Messaging Domain, group, and database server name Enabled features such as AMIS, Text-to-Speech, Speech Recognition, etc. It is recommended that registry files be backed up locally to a CD using the Roxio CD R/W drive contained in the Voice Mail unit. Before backing up to a CD, make sure a formatted disk is inserted into the CD R/W drive. See To see if a disk is formatted: on page 70 and To format a disk: on page 71 To perform the Voice Mail Registry Backup procedure: Before starting the backup procedure, make sure a formatted disk is inserted into the CD R/W drive. 1. From the desktop: Click Start Programs Voice Mail System Registry Configuration. The Voice Mail Registry Settings window appears as shown below: NVM Win2K Supplement 75

80 Section 3 Maintenance Backing Up the Voice Mail Registry Settings 2. Click the Backup and Restore tab. The Backup and Restore window is displayed as shown. Browse 76 NVM Win2K Supplement

81 Section 3 Maintenance Backing Up the Voice Mail Registry Settings 3. Click the top button to display a Browse for Folder dialog box similar to the one shown below. 4. From the Browse for Folder dialog box: Select the same location that you used to store the system files e.g., D:\bak Click the button. NVM Win2K Supplement 77

82 Section 3 Maintenance Backing Up the Voice Mail Registry Settings The Voice Mail will insert your selection in the Save To box on the Voice Mail Registry Settings window. 5. Click the Backup registry settings to files button on the Voice Mail Registry Settings window. When the files are backed up, the message Voice Mail registry keys back up is complete is displayed 6. Click the button on the vsreg dialog box. 7. Click the button on the Voice Mail Registry Settings window 8. Eject the disk by clicking on the Eject icon or pressing Alt-J. Put the disk in a protective envelope and store it in a safe place. If you are backing up the registry files to a LAN instead of a CD, follow the same procedure. Make sure you enter the exact UNC designation and include any valid subdirectories. For example, \\networkservername\c:\backup1 78 NVM Win2K Supplement

83 Section 3 Maintenance Recording System Parameters Recording System Parameters Recording System Parameters Use the Planning Worksheet on page 87 to record the current Voice Mail system settings. This will help you to restore the Voice Mail system to its most recent configuration in the event of a hardware failure and you need to re-install the system software using the Recovery CDs. Recording the Voice Mail Registry Settings The Voice Mail Registry will tell you about various settings in your current Windows 2000 Voice Mail; various features that are installed, the current languages that are used, and network access information. You should document this information on the Planning Worksheet. To view the Voice Mail Registry: 1. From the desktop of the Windows 2000 Voice Mail, click Start Programs Voice Mail System Registry Configuration. You see the General page on the Voice Mail Registry Settings dialog box. An example is shown below: 2. Using the General page as a reference, in the Voice Mail Registry Parameters section on the Planning Worksheet, enter the information for: Primary Language using the current setting for 1 (under Languages). Secondary Language using the current setting for 2 (under Languages). Service number for Desktop Messaging using the current setting for Service Number for Desktop Messaging. NVM Win2K Supplement 79

84 Section 3 Maintenance Recording System Parameters 3. Click the Access tab to show the Access page. An example is shown below: 4. Using the Access page as a reference, in the Voice Mail Registry Parameters section on the Planning Worksheet, enter the information for: Domain with current settings for Domain Group with the current settings for Group Database server name with the current setting for Database server name 5. Click the Features tab to show the Features page of the Voice Mail Registry Settings. An example is shown below. A in any check box shows that the feature next to it is enabled. 6. In the Voice Mail Registry Parameters section on the Planning Worksheet: Enter a check mark next to the name of each enabled feature (as shown on the Features page of the Voice Mail Registry Settings dialog box). 7. When you are finished documenting the settings of the Voice Mail Registry Settings: Click the Cancel button to exit from the window. 80 NVM Win2K Supplement

85 Section 3 Maintenance Recording System Parameters Recording the Current Network Parameters The Network and Dial Up Connection settings should be documented on the Planning Worksheet. This information includes the domain or workgroup where the Voice Mail unit is located and its IP address. Be sure that the Network Administrator is present for this procedure. You will need this information if your hard drive or operating system fails, and you use the Recovery CDs to re-install a Windows 2000 Voice Mail. To check the current network parameters: 1. From the desktop of the Voice Mail, click My Network Places Network and Dial-up Connections. 2. Click the Local Area Connection icon to highlight it. 3. At the top of the screen, click Advanced Network Identification. You see the Network Identification page on the System Properties dialog box, similar to the one shown below. 4. In the Network Parameters section on the Planning Worksheet: Fill in the space next to Domain or Workgroup according to the information shown on the Network Identification page 5. Click Cancel to return to the Network and Dial-Up Connections. 6. In the Network and Dial-up Connections window, right-click the Local Area Connections icon and then click Properties. NVM Win2K Supplement 81

86 Section 3 Maintenance Recording System Parameters A Local Area Connection Properties box appears, similar to the one shown below. 7. In the Network Parameters section on the Planning Worksheet: In the space next to Network Protocols, enter Internet Protocol (TCP/IP). 8. Double-click the Internet Protocol (TCP/IP) icon in the Local Area Connection Properties box. 82 NVM Win2K Supplement

87 Section 3 Maintenance Recording System Parameters 9. An Internet Protocol (TCP/IP) Properties box appears, similar to the one shown below. 10. Use the information from the Internet Protocol (TCP/IP) Properties box to complete the remaining entries in the Network Parameters section on the Planning Worksheet. They are: IP Address Subnet Mask Default Gateway DNS Server 11. When you are finished, click Cancel to exit from any windows that remain open. NVM Win2K Supplement 83

88 Section 3 Maintenance Recording System Parameters Recording the Voice Mail Service Account On the Planning Worksheet, document the name of the account that the Voice Mail is running under, as well as the location of this account (such as Local or Domain). Be sure that the Network Administrator is present for this procedure. To check the Voice Mail Service Account: 1. From the Windows 2000 Voice Mail desktop: If you have a Services shortcut on your desktop: - Double-click the Services icon. You see a Services window, similar to the one shown below. If you do not have a Services shortcut on your desktop: - Click Start Settings Control Panel. - Double-click the Administrative Tools icon on the Control Panel window. - Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown below. 2. Click to select Voice Mail Service. 3. At the top/left side of the Services window: Click Action and select Properties from the drop-down menu (as shown above). 4. A Voice Mail Service Properties box appears on your screen. 84 NVM Win2K Supplement

89 Section 3 Maintenance Recording System Parameters 5. Click the Log On tab to display the Log On page, similar to the one shown below. 6. On the Log On page of the Voice Mail Service Properties box, the name of your Voice Mail Service Account is located to the right of This account. (Click the radio button for This Account if it is not already selected.) Enter the name of your Voice Mail Server Account in the space next to Account Name on the Planning Worksheet. 7. Consult with your Network Administrator for the location of this account (such as Local or Domain). Enter this information in the space for Location of This Account on the Planning Worksheet. 8. Consult with your Network Administrator for the password that corresponds to this account, and make a note of it for later use. 9. When you are finished documenting the Voice Mail Service account, click Cancel to exit from all open windows. NVM Win2K Supplement 85

90 Section 3 Maintenance Recording System Parameters Recording the Name of the Current Phone System Check and record on the Planning Worksheet, the name of the phone system currently installed in the Voice Mail programming. To check the programming for the installed phone system: 1. From the Windows 2000 desktop, locate the shortcut for the Windows 2000 Voice Mail Graphical User Interface (GUI). The shortcut is labeled Voice Mail System. 2. Double-click the shortcut to launch the Windows 2000 Voice Mail GUI. You see the Main Screen for the Windows 2000 Voice Mail. 3. From the Menu Bar on the Windows 2000 Voice Mail Main Screen: Click View Installation Settings to display the Installation Settings dialog box. At the top of the dialog box, Current Installed Phone System shows the phone system that is installed in the Voice Mail System. 4. On the Planning Worksheet enter the name of the currently installedphone system in the space for Name of Current Phone System. 5. When you are finished, click OK to return to the Windows 2000 Voice Mail Main Screen. At this point, the Planning Worksheet should be completely filled out. Keep this worksheet in a handy location with the backup of your system files so that you can find both items easily. You will use the worksheet as a reference if you need touse the Recovery CDs. 86 NVM Win2K Supplement

91 Planning Worksheet Section 3 Maintenance Recording System Parameters Path Location to a Shared Network Drive (Location of backup files) Voice Mail Registry Parameters (reference page 79) Primary Language Secondary Language Service number for Desktop Messaging Domain Group Database server name AMIS Proto3 Fax Network Client features Speech Recognition Text-To-Speech integration Notification Dialer Domain or Workgroup Network Protocols IP Address Subnet Mask Default Gateway DNS Server Account Name Enter a below, if the feature (reference page 80) is enabled in your Voice Mail System: Not available on the NVM-Professional Not available on the NVM-Professional (Microsoft Exchange Integration) Network Parameters (reference page 81) Location of This Account (such as Local or Domain) Name of Current Phone System Installed NVM Win2K Supplement 87

92 Section 3 Maintenance Ghost Site Restore Reinstalling System Software Ghost Site Restore There are several methods of re-installing system software and resetting system parameters following a OS or hard disk failure: - Performing Ghost Site Restore - Restoring thevoice Mail system database using the Local Restore Procedure - Using Recovery CDs to restore the basic system to its default settings - Manually entering some system settings using the Planning Worksheet Ghost Site Restore Introduction This section tells you how to use the Ghost Site Backup feature to restore your Voice Mail system to its latest configuration after a hardware failure. This feature can be used with any Windows 2000 Voice Mail platform that contains a CD R/W drive in place of a Zip drive. Using Ghost Site Backup after a system failure will re-install your Windows 2000 Operating System and the Voice Mail application software. In addition, the following system files and settings will be restored, returning the Voice Mail system to its most recent configuration: Voice Mail system configuration files System database including Voice Mail programming and recordings Feature Files (for options such as Fax-Mail or Unified Messaging) Network settings Registry files, including: - Primary and Secondary languages for Automated Attendant - Service number for Desktop Messaging - Domain, group, and database server name - Enabled features such as AMIS, Text-to-Speech, Speech Recognition, etc. Materials Required The following items are needed to perform a Site Restore using the Ghost Site Backup CDs: W2K Feature File/Backup Disk - This disk contains the basic Feature Files that come with your Voice Mail system, along with a boot utility to reboot your system. (2) Ghost Site Backup CDs - These disks contain the Windows 2000 Operating System, the Voice Mail application Software, and system files Data Base Backup CD - This disk contains the most recent Voice Mail system files and settings that were backed up using the Local Backup Procedure. 88 NVM Win2K Supplement

93 Section 3 Maintenance Ghost Site Restore To perform a Site Restore: 1. Make sure that power is turned off to the Voice Mail unit. 2. Insert the W2K Feature File/Backup Disk into the A: drive and apply power to the Voice Mail unit. The following message and prompt will be displayed on the monitor: Type Backup then Press Enter for Backups If this is a Backup you may need more than 1 Blank CDR!!! If this is a a Restore Type Restore then Press Enter 3. Insert the appropriate Ghost Site Backup CD (disk 1) into the D: drive. 4. At the A:\GHOST prompt, type restore and press [Enter]. The following message and prompt will be displayed: *************************Warning*********************** You are about to reset this computer back to the backed up configuration on the CD(s)! Please be sure to have all CD(s) to this restore. All data currently on this machine will be lost. Press any key to continue Press any key. The following message and prompt will be displayed: Are you sure? Press any key to continue Press any key to continue. The Norton Ghost screen appears with a progress indicator that is active while the restore is taking place. This process takes about 10 minutes. If the system files are contained on more than one disk, you will be prompted to remove the current disk and insert the next disk in the sequence. When the backup is complete, the following message is displayed: Please remove CD Rom and reboot your machine. Make sure you let AUTOCHK run after rebooting! 7. Eject the CD from the D: drive. Insert the Ghost Site Backup CD(s) into their protective envelope(s) and store in a safe place. 8. Eject the W2K Feature File/Backup Disk from the A: drive and reboot the PC by turning power off and then on. Make sure that AUTOCHK runs successfully. 9. If a local backup had been performed to capture any changes or additions to thevoice Mail system since the initial installation, restore those system settings by performing a Local Restore. This will insure that the Voice Mail system will be restored to its latest configuration. See Local Restore Procedure in the NVM Windows 2000 Platform Supplement. NVM Win2K Supplement 89

94 Section 3 Maintenance Restoring the System Database Restoring the System Database Restoring the System Database When you perform a Local Restore procedure, you restore all the Voice Mail system files that you previously backed up, including Feature Files and any archived voice and Fax messages. You need the backup disks or the network location where the files are stored. To perform the Local Restore procedure: 1. If the system files were backed up to a CD, insert the backup disk into the D: drive 2. From the Voice Mail main screen, click Tools on the menu bar to display the Tools menu. 3. From the Tools menu, select Local Restore to display the Restore dialog box shown below. 4. Click to select the check box for each item you want to restore. 90 NVM Win2K Supplement

95 Section 3 Maintenance Restoring the System Database 5. Click the button to display a Browse for Folder dialog box similar to the one shown below. 6. From the Browse for Folder dialog box: Select the directory where the system files are stored, and click the button. The Voice Mail will insert your selection in the Select Source File box on the Restore dialog box. 7. Click the button on the Restore dialog box. 8. While the files are being restored, the message Please Wait for Local Restore to be Completed is displayed. 9. When finished, the Voice Mail will display the message The operation completed successfully. 10. Click the button on the Voice Mail Warning dialog box NVM Win2K Supplement 91

96 Section 3 Maintenance Restoring the System Database Checking the Installed Phone System Compare the installed phone system with the one documented on your Planning Worksheet. 1. Find the name of the phone system you recorded in the Name of Current Phone System Installed space on your Planning Worksheet. 2. From the Windows 2000 desktop double-click the shortcut to launch the Voice Mail GUI interface. You see the Main Screen for the Windows 2000 Voice Mail. 3. From the Voice Mail Main Menu: Click View Installation Settings to display an Installation Settings window. 4. On the Installation Settings window: Note the name of the phone system displayed for Current Installed Phone System. Click OK to return to the Voice Mail Main Menu. 92 NVM Win2K Supplement

97 Section 3 Maintenance Using the Recovery CDs Using the Recovery CDs Using the Recovery CDs Introduction If you are unable to perform a complete site restoration using the Ghost Site Backup CDs, this procedure will at least enable you to restore the sytem to its factory default settings using the Recovery CDs that were shipped with your Voice Mail Unit. If you have performed a recent backup of your Voice Mail system database and Voice Mail Registry settings, you can restore most of the system settings to their latest configuration. If you have a completed copy of the Planning Worksheet, you can manually re-enter some of the settings that are unrestorable. You may need a Network Administrator to help you restore the Network Parameters. The NVM-Professional and NVM-Server Desktop are each shipped with one Recovery CD-ROM. The NVM-Server and NVM-Server XL are each shipped with two Recovery CD-ROMs Materials Required The following items are needed in order to restore your site to its original configuration: The Recovery CDs (labeled Recovery CD #1 of 2 and Recovery CD #2 of 2). These disks will re-install your Windows 2000 Operating System and Voice Mail application software, and will set all system parameters to their factory default values. The W2K Feature File/Backup Disk A current back-up of your Voice Mail System Database. A completed Planning Worksheet The Windows 2000 Voice Mail Software Installation CD-ROM Using the Recovery CDs: CAUTION Using the Recovery CDs will overwrite all data that is on the hard drive. All system settings will be restored to their default (factory set) values. 1. Turn your Voice Mail System s power switch on. 2. Immediately insert Recovery CD-ROM, labeled Disk #1 of 2, into the CD-ROM drive. Note: If too much time has elapsed between turning system power on and inserting the CD-ROM, your system may attempt to boot-up from the hard drive. If so, leave the CD-ROM in the drive, then press and release the Reset button. The system will begin to boot-up from the CD-ROM. After a few moments, the following message will appear on your monitor: Boot from ATAPI CD-ROM: 1 FD 1.44MB System Type -(06) Preparing NTHQ... This driver is provided by Oak Technology, Inc. OTI-9IX ATAPI CD-ROM device driver, Rev D91XV352 (c) Copyright Oak Technology, Inc Device Name :CD1 Transfer Mode : Programmed I/O Number of drives :1 NVM Win2K Supplement 93

98 Section 3 Maintenance Using the Recovery CDs After a few moments, the following message will appear on your monitor: ********************WARNING!******************** You are about to REFORMAT your hard drive! Make sure your Voice mail database and feature files are completely backed up. All changes made subsequent to the original purchase of this machine will be lost! Press any key to continue Press any key if you wish to continue. After a few moments, the following message will appear on your monitor: Are you sure? Press any key to continue Press any key if you wish to continue. After a few moments, a progress screen similar to the one shown below, will appear on your monitor: Note: Since the process of restoring your hard drive begins to run automatically as indicated by the Progress Indicator at the top of the screen, no action is required at this time. 94 NVM Win2K Supplement

99 Section 3 Maintenance Using the Recovery CDs After a few minutes, an Error message box, similar to the one shown below, may appear on your monitor: 5. If the preceding Error message box appears, press Enter or click the OK button. A prompt similar to the one shown below, will immediately appear on your monitor: 6. When you see the above prompt: Remove Recovery CD-ROM #1 from the CD-ROM drive. Install Recovery CD-ROM, labeled #2 of 2, in the CD-ROM drive. Press Enter or click the OK button. After a few minutes, an Error message similar to the one shown below, may appear on your monitor. 7. If this error message appears, press Enter or click the OK button. After a few minutes, the following message will appear on your monitor: Invalid COMMAND.COM Insert disk with \COMMAND.COM in drive A Press any key to continue... NVM Win2K Supplement 95

100 Section 3 Maintenance Using the Recovery CDs Note: 8. Remove Recovery CD-ROM #2 from the CD-ROM drive, then close the CD-ROM drive door. 9. Push in and release the Reset button on your Voice Mail System. Your system will begin to boot-up from the hard drive. 10. When you are prompted to do so, press Ctrl+Alt+Del. 11. At this time, you can only use the default user name and default password to log on to Voice Mail. Enter the following: The default user name: vmserver The default password: crossroad Entries for the default username and password are case sensitive. Use lowercase letters only when entering the default username and password. The Windows 2000 Operating System and the Voice Mail application software has been re-installed and system settings have been restored to their factory default values. If the system database has recently been backed up, and if the Planning Worksheet has been filled out, the system settings can be restored to their most recent configuration. In order to do this, perform these additional steps which are outlined on the following pages: Reconfigure the Device Driver Restore your backed up Feature Files Restart the Voice Mail service and reset the password and account name Restore the system database using the Local Restore procedure Restore the Voice Mail registry files Enable previously installed Voice Mail feature susch as AMIS and Unified Messaging Re-enter the network parameters (A Network Administrator may be required) Set the Voice Mail to Automatic Startup Reconfiguring the Device Driver The Recovery CDs install the Device Driver for only one port card. If you have more than one port card in your Voice Mail, you need to reconfigure the Device Drivers for these cards so that they can be recognized by Voice Mail. See Configuring the Dialogic Device Driver on page 22 Restoring Your Backed Up Feature Files To install the Feature Files that came with your Voice Mail system, use the W2K Feature File/Backup Disk. To Restore the Feature Files: 1. Insert the W2K Feature File/Backup Disk into the A: drive 2. From the desktop: Click Start Programs Voice Mail System Registry Configuration. The Voice Mail Registry Settings window appears as shown below: 96 NVM Win2K Supplement

101 Section 3 Maintenance Using the Recovery CDs 3. Click the Backup and Restore tab. The Backup and Restore window is displayed as shown. Select Browse for Feature Files 4. Click to select Feature Files in the list of items to restore. 5. Click the lower button to display a Browse for Folder dialog box NVM Win2K Supplement 97

102 Section 3 Maintenance Using the Recovery CDs 6. From the Browse for Folder dialog box: Select the location where the registry files are stored. 7. Click the button. The Voice Mail will insert your selection in the Destination Directory box on the Voice Mail Registry Settings window. 8. Click the Backup the Selected Files button on the Voice Mail Registry Settings window. 98 NVM Win2K Supplement

103 Section 3 Maintenance Using the Recovery CDs The Registry Configuration screen is displayed showing all the Feature Files that have been restored. 9. Close the Registry Configuration screen. The Voice Mail Registry Settings window will automatically close. NVM Win2K Supplement 99

104 Section 3 Maintenance Using the Recovery CDs Restarting the Voice Mail Service The Recovery CDs set the account name and password to their factory default values (vmserver and crossroad). To reset these values, perform the following steps: 1. From the Voice Mail desktop: If you have a Services shortcut on your desktop: - Double-click the Services icon. You see a Services window, similar to the one shown on page 84. If you do not have a Services shortcut on your desktop: - Click Start Settings Control Panel. - Double-click the Administrative Tools icon on the Control Panel window. - Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown on page In the list of Services, click Voice Mail Service. 3. At the top/left side of the Services window click Action and select Properties from the drop-down menu. 4. A Voice Mail Service Properties box appears. 5. On the Log On page of the Voice Mail Service Properties box: If it isn t already selected, click the radio button for This account. Enter in the This account box, the name for the Voice Mail Server account that you documented in This Account on the Planning Worksheet. Enter in the Password box, the password supplied by your Network Administrator. Enter in the Confirm Password box, the same password as above. Click OK. 100 NVM Win2K Supplement

105 6. On the Services window: Section 3 Maintenance Using the Recovery CDs Click on Action and select Start from the drop-down menu. When the Voice Mail starts, you see Started in the Status column as shown below. 7. If the Voice Mail Service does not start, recheck all of the previous procedures. NVM Win2K Supplement 101

106 Section 3 Maintenance Using the Recovery CDs Restoring the System Database See Restoring the System Database on page 90 Restoring Voice Mail Registry Files When you perform a Voice Mail Registry Restore procedure, you restore all the registry files that you previously backed up. You need the backup disks or the network location where the files are stored. To perform the Voice Mail Registry Restore procedure: 1. If the registry files were backed up to a CD, insert the backup disk into the D: drive. 2. From the desktop: Click Start Programs Voice Mail System Registry Configuration. The Voice Mail Registry Settings window appears as shown below: 102 NVM Win2K Supplement

107 Section 3 Maintenance Using the Recovery CDs 3. Click the Backup and Restore tab. The Backup and Restore window is displayed as shown. Browse for Registry Files NVM Win2K Supplement 103

108 Section 3 Maintenance Using the Recovery CDs 4. Click the top button to display a Browse for Folder dialog box similar to the one shown below. 5. From the Browse for Folder dialog box: Select the location where the registry files are stored. Make sure you include any valid subdirectories e.g., D:\bak Click the button. 104 NVM Win2K Supplement

109 Section 3 Maintenance Using the Recovery CDs The Voice Mail will insert your selection in the Directory for Voice Mail Registry files box on the Voice Mail Registry Settings window. 7. Click the Restore registry settings from files button on the Voice Mail Registry Settings window. The Registry Editor message dialog box is displayed: 8. Respond to the prompt by clicking the Yes button and then the OK button. You will be prompted for each registry file. (Typically there are 5 files). Respond to each prompt by clicking Yes and then OK. When all registry files have been restored, the Registry Editor dialog box closes. 9. Click the button on the Voice Mail Registry Settings window. To verify the Voice Mail Registry Settings: 1. Click the General tab to display the General page on the Voice Mail Registry Settings dialog box: Verify that 1 matches the value for Primary Language on the Planning Worksheet, Verify that 2 matches the value for Secondary Language on the Planning Worksheet. Verify that Service number for Desktop Messaging matches the value for Service number for Desktop Messaging on the Planning Worksheet. 2. Click the Access tab to display the Access page on the Voice Mail Registry dialog box. Verify that the displayed value for Domain, Group, and Database server name match the values for Domain, Group, and Database server name on the Planning Worksheet. 3. Click the Features tab to display the Features page on the Voice Mail Registry dialog box. Verify that every feature you checked under Voice Mail Registry Parameters on the Planning Worksheet has a next to the feature. 4. Click Cancel to exit from the window. NVM Win2K Supplement 105

110 Section 3 Maintenance Using the Recovery CDs Enabling Previously Installed Voice Mail Features If you had Microsoft Exchange Integration installed before you used the Recovery CDs, there will be a check mark next to integration on your Planning Worksheet. In this case, refer to the supplement for Windows 2000 Unified Messaging for installation instructions. To enable all other Voice Mail features that were previously installed in your system, perform the following steps: 1. From the Voice Mail desktop: If you have a Services shortcut on your desktop: - Double-click the Services icon. You see a Services window, similar to the one shown on page 84. If you do not have a Services shortcut on your desktop: - Click Start Settings Control Panel. - Double-click the Administrative Tools icon on the Control Panel window. - Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown on page On the Services window: Right-click on Voice Mail Service from the scroll list, then select Stop from the menu. You will see a dialog box, asking if you are sure you want to stop Voice Mail Service. Click the Yes button on the dialog box. The Voice Mail System is shut down when the Status field for Voice Mail Service disappears. 3. Insert the Windows 2000 Voice Mail Software Installation CD-ROM in the CD drive. 4. On the Setup window: Select Windows 2000 Service, and click Install. 5. On the Welcome window: Read the copyright message, and click Next. 6. On the License Agreement window: Read the terms of the agreement, and click Yes. 7. On the Select Components window: Click to select the Components Installation radio button, and click Next. 8. On the next Select Components window (using the Planning Worksheet for reference): Click to select each check box to enable a previously installed feature. Click to reselect the configuration for Primary Language (1). Click to reselect the configuration for Secondary Language (2). Click Next, then click Finish. 106 NVM Win2K Supplement

111 Checking Network Parameters Section 3 Maintenance Using the Recovery CDs After using the Recovery CDs, the Network Parameters are reset to their factory defaults and must be re-entered manually using the Planning Worksheet. On your Planning Worksheet, compare the entries that you made for Network Parameters with those in the current Windows 2000 Voice Mail. If the worksheet entries are different than the actual settings in the Voice Mail, you may have to change the settings in the Voice Mail to match your worksheet. Be sure that the Network Administrator is present for this procedure. To check your Network Parameters: 1. From the Voice Mail desktop, click My Network Places Network and Dial-up Connections. 2. Click the Local Area Connection icon to highlight it. 3. At the top of the screen, click Advanced Network Identification. You see the Network Identification page on the System Properties dialog box (see page 81). Verify that the displayed value for Domain or Workgroup matches the value that you entered under Network Parameters on the Planning Worksheet. If the displayed value is not correct: - Click the Properties button on the System Properties dialog box. You see an Identification Changes dialog box appear. - In the Identification Changes dialog box, re-type the correct information in the Domain or Workgroup box. - Click OK on the Identification Changes dialog box. - Click OK on the System Properties dialog box. If the displayed value is correct. - Click Cancel on the System Properties dialog box. 4. In the Network and Dial-up Connections window, right-click the Local Area Connections icon, and then click Properties. 5. Double-click on Internet Protocol (TCP/IP) in the Local Area Connection Properties box. Verify that the displayed values for IP Address, Subnet Mask, Default Gateway, and DNS Server match those values that you entered on the Planning Worksheet. - If necessary, enter the correct values from the worksheet. 6. When you are finished, click OK. Verifying System Operation To ensure that the Voice Mail System is functioning now as it did before your hard drive or operating system failed and you used Disk Imaging, do the following: Leave a message at each port, and then retrieve the message that you left. Check and Voice Mail to a Unified Messaging client. If the Fax Feature is installed, check Fax operation by testing all Fax ports and the Fax Server on the Client. NVM Win2K Supplement 107

112 Section 3 Maintenance Using the Recovery CDs Setting Voice Mail Service to Automatic Start Note: Set the Voice Mail System to start automatically. If you do not set the Voice Mail to start automatically, the Voice Mail will not start on its own after a reboot or power down condition. To change how the Voice Mail Service starts up: 1. From the Windows 2000 Voice Mail desktop: If you have a Services shortcut on your desktop: - Double-click the Services icon. You see a Services window, similar to the one shown on page 84. If you do not have a Services shortcut on your desktop: - Click Start Settings Control Panel. - Double-click the Administrative Tools icon on the Control Panel window. - Double-click the Services icon on the Administrative Tools window. You see a Services window, similar to the one shown below NVM Win2K Supplement

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