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1 Netcool Performance Manager for Wireless Version Netcool OMNIbus/Webtop Integration Guide

2 Note Before using this information and the product it supports, read the information in Notices and Trademarks on page 27. This edition applies to version of Tivoli Netcool Performance Manager for Wireless and to all subsequent releases and modifications until otherwise indicated in new editions. This edition replaces Copyright International Business Machines Corporation, All rights reserved. US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

3 Contents 1 About This Documentation Audience Blank pages Document Structure Pre-Integration Considerations Introduction Questions to Ask Before Going On-Site Software Requirements and Dependencies TRAPD Rules ObjectServer Tivoli Netcool/Webtop Menu Integrating with Tivoli Netcool/Webtop.. 7 Introduction Integration Strategy OMNIBus Server Configuration for Wireless Trap Support Updating the ObjectServer Database Schema 9 Updating trapd Rules Installation of Tivoli Netcool Performance Manager for Wireless/Tivoli Netcool/Webtop Integration Module Tivoli Netcool Performance Manager for Wireless Tool Definition JavaScript Details Creating a New Tool and Menu Option in Webtop Tivoli Netcool Performance Manager for Wireless Report Generation Tivoli Netcool Performance Manager for Wireless User Login Tivoli Netcool Performance Manager for Wireless Session Timeout Java Plugin Support for Tivoli Netcool Performance Manager for Wireless and Tivoli Netcool/Webtop Additional Information Using Existing ObjectServer Alert Data Table Columns Configuring Alarm exporter in Tivoli Netcool Performance Manager for Wireless UI Appendix A: Notices and Trademarks Copyright IBM Corp i

4 ii Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

5 1 About This Documentation The purpose of this guide is to help integrate Tivoli Netcool Performance Manager for Wireless with Tivoli Netcool OMNIbus/Webtop. 1.1 Audience This guide is intended for network administrators or operations specialists responsible for installing the Tivoli Netcool Performance Manager for Wireless product suite on an enterprise network. 1.2 Required Skills and Knowledge To integrate Tivoli Netcool Performance Manager for Wireless successfully, you should be familiar with the following subjects: Basic principles of network management SNMP concepts Administration of your operating system Administration of the database management system 1.3 Document Conventions This document uses the typographical conventions shown in the following table: Table 1: General Document Conventions Format Examples Description ALL UPPERCASE GPS NULL MYWEBSERVER Acronyms, device names, logical operators, registry keys, and some data structures. Underscore See Document Conventions For links within a document or to the Internet. Note that TOC and index links are not underscored. Color of text is determined by browser settings. Bold Note: The busy hour determiner is... Heading text for Notes, and Warnings. Copyright IBM Corp

6 Table 1: General Document Conventions (Continued) Format Examples Description SMALL CAPS Italic Monospace Monospace Bold <Monospace italics> [square bracket] The STORED SQL dialog box......click VIEW... In the main GUI window, select the FILE menu, point to NEW, and then select TRAFFIC TEMPLATE. A busy hour is... A web server must be installed... See the User Guide./wminstall $ cd /cdrom/cdrom0 /xml/dict addmsc.sh Type OK to continue. [root] # pkginfo grep -i perl system Perl5 On-Line Manual Pages system Perl 5.005_03 (POD Documentation) system Perl 5.005_03 # cd <oracle_setup> log-archiver.sh [-i][-w][-t] Any text that appears on the GUI. New terms, emphasis, and book titles. Code text, command line text, paths, scripts, and file names. Text written in the body of a paragraph that the user is expected to enter. For contrast in a code example to show lines the user is expected to enter. Used in code examples: command-line variables that you replace with a real name or value. These are always marked with arrow brackets. Used in code examples: indicates options. Note: Command prompts. The following shell command prompts can be seen throughout this document: # (hash): displayed if the user is logged in as user root. $ (dollar): displayed if the user is logged in as either the virtuo or oracle user Blank pages Blank pages are used at the end of chapters to ensure the following chapter begins on an odd numbered page. These pages are intentionally blank. If the guide is printed double-sided and bound, each chapter will begin on a right-hand page. 2 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

7 1.4 Document Structure This document is organized in to the following chapters and appendices: Table 2: Document Structure Chapter Pre-Integration Considerations Integrating with Tivoli Netcool/Webtop Description Lists questions you should ask before performing the integration tasks. The chapter also provides information about rules, the ObjectServer, and the Tools menu. Explains the tasks associated with integrating Tivoli Netcool Performance Manager for Wireless with the Tivoli Netcool OMNIbus/Webtop. 1.5 User Publications Tivoli Netcool Performance Manager for Wireless software provides the following user publications in HTML or Adobe Portable Document Format (PDF) formats. Table 3: Tivoli Netcool Performance Manager for Wireless User Documentation Document Installation Guide Upgrade Guide Administration Guide User Guide Online Help Description Instructions for installing and configuring the Tivoli Netcool Performance Manager for Wireless software. Instructions for upgrading Tivoli Netcool Performance Manager for Wireless software. Provides instructions and general information on how to maintain and support Tivoli Netcool Performance Manager for Wireless. Provides conceptual information and procedures for using Tivoli Netcool Performance Manager for Wireless software for performance, trending analysis and performance alarms. Provides information and procedures for using Tivoli Netcool Performance Manager for Wireless software for performance, trending analysis and performance alarms Viewing the Online Help You can view Online Help for the Tivoli Netcool Performance Manager for Wireless Web client. Using the Tivoli Netcool Performance Manager for Wireless user interface, you can select HELP tabs or the HELP links for context-sensitive Help Viewing the Publications in PDF To open a PDF file you need Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader you can download a copy free of charge from the Adobe Web site. For more details about Acrobat Reader, see the Adobe Web site About This Documentation 3

8 4 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

9 2 Pre-Integration Considerations 2.1 Introduction This chapter discusses questions the installer should ask prior to performing the tasks required to integrate Tivoli Netcool Performance Manager for Wireless with Tivoli Netcool OMNIbus/Webtop. The chapter also discusses information about rules, the ObjectServer, and the Tools menu. 2.2 Questions to Ask Before Going On-Site Obtain the following information before going on-site to install: Ιf the Netcool/Webtop Tools menu is to be customized by IBM personnel, ensure the administrative user and WEBTOP s associated password are available. SNMP protocol (TRAPs) has to be allowed (Fire Wall policy) between the Tivoli Netcool Performance Manager for Wireless hosts and the SNMP TRAPD probe. 2.3 Software Requirements and Dependencies Netcool/OMNIbus v7.x, including SNMP probe (mttrapd probe) Netcool Knowledge Library (NcKL) v TRAPD Rules The following list identifies TRAPD rules: Tivoli Netcool Performance Manager for Wireless provides an event feed only through Multi- Threaded SNMP Trapd probe. Tivoli Netcool Performance Manager for Wireless provides rule files for Enterprise TRAPs issued by Tivoli Netcool Performance Manager for Wireless. Copyright IBM Corp

10 2.5 ObjectServer The following list identifies issues related to the ObjectServer: Tivoli Netcool Performance Manager for Wireless s preferred deployment needs expansion of NETCOOL s AlertStatus Table in the ObjectServer. This document will provide a list and descriptions of the Tivoli Netcool Performance Manager for Wireless specific fields that need to be added to the NETCOOL s AlertStatus Table in the ObjectServer. It is the installer s responsibility to modify the ObjectServer s schema accordingly. If the customer does not want to expand NETCOOL s AlertStatus Table in the ObjectServer, the customer must provide a list of compatible (type, size), existing unused ObjectServer fields that can be utilized. In this case, it is the installer s responsibility to make the following modifications: 1. Modify the *.rule file in order to reflect the ObjectServer s fields effectively used. 2. Using the nco_sql command or the nco_config GUI, ensure that the types of selected existing fields match exactly those required for the three Tivoli Netcool Performance Manager for Wireless trap fields required to be saved in the AlertStatus Table. 3. Modify the JavaScript file tnpmforwireless.html to map the meaning of the columns used to well known URL parameter names that Tivoli Netcool Performance Manager for Wireless uses. 2.6 Tivoli Netcool/Webtop Menu Tivoli Netcool Performance Manager for Wireless s default installation configures the Tivoli Netcool Performance Manager for Wireless Report menu option to be at the top level of the ALERT menu, which is displayed when an event in the ACTIVE EVENT LIST is right-clicked. If the customer wants a different location for Tivoli Netcool Performance Manager for Wireless tools, it is the customer s responsibility to modify the tool s configuration to move them to a different location. However, the menu option must be part of the ALERTS drop-down menu. 6 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

11 3 Integrating with Tivoli Netcool/Webtop 3.1 Introduction This chapter explains the tasks associated with integrating Tivoli Netcool Performance Manager for Wireless with the Tivoli Netcool/Webtop application. The Tivoli Netcool/Webtop lets you view Netcool events in real time using your Web browser. It works in conjunction with the Netcool/OMNIbus application to retrieve realtime event data that lets you remotely monitor and manage your Netcool implementation. The Tivoli Netcool/Webtop customizable dashboards display realtime performance information and event data. Integrating Tivoli Netcool Performance Manager for Wireless with Tivoli Netcool/Webtop combines Tivoli Netcool Performance Manager for Wireless s ability to generate SNMP traps when threshold violations are detected, with the Webtop application functionality. The SNMP traps contain the Tivoli Netcool Performance Manager for Wireless alarm ID, hostname and port information. When an event is selected, some of the data for the trap event is sent to Tivoli Netcool Performance Manager for Wireless and used to determine the best report to present. Tivoli Netcool Performance Manager for Wireless then builds a block of HTML content that re-directs the browser to a Tivoli Netcool Performance Manager for Wireless display. You can right-click an event in the Webtop Active Event List (AEL) to display the ALERTS pull down menu. You select an option from this menu to display a detailed Tivoli Netcool Performance Manager for Wireless daily report for the time period of the threshold violation. 3.2 Integration Strategy The following diagram illustrates the Tivoli Netcool Performance Manager for Wireless, Tivoli Netcool/ Webtop integration strategy. Copyright IBM Corp

12 The integration strategy involves the following steps. Updating the ObjectServer Database schema to support Tivoli Netcool Performance Manager for Wireless specific alarm fields. Updating NCKL rules files to place appropriate Tivoli Netcool Performance Manager for Wireless specific trap data in the ObjectServer Alert Table. Defining a JavaScript tool to be executed when a Tivoli Netcool Performance Manager for Wireless Report option is selected on the Active Event List. Creating a menu item that when selected, executes the JavaScript. Registering the JavaScript tool with Webtop. Adding Tivoli Netcool Performance Manager for Wireless specific alarm fields into the Entity View. 8 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

13 3.3 OMNIBus Server Configuration for Wireless Trap Support You need to change the database schema to store Tivoli Netcool Performance Manager for Wireless specific trap fields in the ObjectServer database, in order to integrate Tivoli Netcool Performance Manager for Wireless with Tivoli Netcool/Webtop. You also need to define new rules to map trap fields to fields in the ObjectServer database Updating the ObjectServer Database Schema Support must be added to the ObjectServer database to store Tivoli Netcool Performance Manager for Wireless specific SNMP trap fields, using either the nco_sql command or the nco_config GUI. The ObjectServer schema needs to be changed to overlay Tivoli Netcool Performance Manager for Wireless data into existing columns in the database or to add new ones to hold these trap fields. The following block of code must be added to the AlertStatus Table. It is used to create new columns in the ObjectServer database: NetworkAssureAlarmId int, NetworkAssureHost varchar(64), NetworkAssurePort int, To add the code using the nco_sql command, you enter commands similar to the following: alter table alerts.status add column NetworkAssureAlarmId int alter table alerts.status add column NetworkAssureHost varchar(64) alter table alerts.status add column NetworkAssurePort int If existing ObjectServer database columns are being used, then the field names will reflect those fields actually being used to store Tivoli Netcool Performance Manager for Wireless data. Note: The data types for each Tivoli Netcool Performance Manager for Wireless specific column must match those listed above. After you define the columns that will contain Tivoli Netcool Performance Manager for Wireless data in the schema, you must change the mttrapd probe rules file in order to place the appropriate trap fields in the corresponding ObjectServer database fields Updating trapd Rules Tivoli Netcool Performance Manager for Wireless fields have to be placed in the ObjectServer database. You need to modify Netcool s mttrapd probe s rules file and incorporate a Tivoli Netcool Performance Manager for Wireless supplied rules file for Tivoli Netcool Performance Manager for Wireless events/traps, in order to properly populate both the generic ObjectServer fields (Summary, Identifier, Severity etc) and additional Tivoli Netcool Performance Manager for Wireless specific fields already described. The rules file can be found in the following location: ${NC_RULES_HOME}/include-snmptrap Integrating with Tivoli Netcool/Webtop 9

14 The main Tivoli Netcool Performance Manager for Wireless supplied rules file is named ibm- METRICAALARMTRAP-MIB.include.snmptrap.rules. Integration of the Tivoli Netcool Performance Manager for Wireless specific rules file will differ depending on a customer s deployment of Netcool probe rules files. Essentially, the rules files need to be incorporated within the rest of the customer s Netcool framework. This incorporation requires updates to the following files: ${NC_RULES_HOME}/snmptrap.rules ${NC_RULES_HOME}/include-snmptrap/PreClass.snmptrap.lookup It also requires installation of the following files into ${NC_RULES_HOME}/include-snmptrap ibm-metricaalarmtrap-mib.include.snmptrap.rules ibm-metricaalarmtrap-mib.adv.include.snmptrap.rules ibm-metricaalarmtrap-mib.sev.snmptrap ibm-metricaalarmtrap-mib.include.snmptrap.lookup ibm-metricaalarmtrap-mib.user.include.snmptrap.rules Add the necessary include statements in $NC_RULES_HOME/snmptrap.rules In the Lookup table include section: ##################################################################### # Enter lookup table Includes below with the following syntax: # # include "$NC_RULES_HOME/include-snmptrap/<lookuptable>.include.snmptrap. ##################################################################### include "$NC_RULES_HOME/include-snmptrap/ibm-METRICAALARMTRAP- MIB.include.snmptrap.lookup" In the Rules files include section: ################################################################### # Enter rules file Includes below with the following syntax: # # include "$NC_RULES_HOME/include-snmptrap/<rulesfile>.include.snmptrap.rules" ################################################################### include "$NC_RULES_HOME/include-snmptrap/ibm-METRICAALARMTRAP- MIB.include.snmptrap.rules" In the Severity lookup table include section: ############################################################################# # Enter "Severity" lookup tables below with the following syntax: # # include "$NC_RULES_HOME/include-snmptrap/<lookuptable>.sev.snmptrap.lookup ############################################################################# table ibm-metricaalarmtrap-mib_sev = "$NC_RULES_HOME/include-snmptrap/ibm- METRICAALARMTRAP-MIB.sev.snmptrap.lookup" default = {"Unknown","Unknown","Unknown"} 10 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

15 Add the following to ${NC_RULES_HOME}/include-snmptrap/PreClass.snmptrap.lookup SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_cleared 4 SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_indeterminate 0 SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_critical 0 SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_major 0 SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_minor 0 SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_warning 0 SNMPTRAP-ibm-METRICAALARMTRAP-MIB-metricaAlarmTrap_unknown 0 The exact deployment/integration logistics differ from customer to customer. It is recommended that any changes to the Netcool framework be done by a knowledgeable person aware of the particular customer Netcool deployment specifics. You might need to change the ibm-metricaalarmtrap-mib.include.snmptrap.rules file depending upon customer preferences. Do not change the values of the Type field from what it is currently set to for each Tivoli Netcool Performance Manager for Wireless trap type. The Type is used by the ObjectServer to automatically clear events from the list when a reset event is received that corresponds to a set event already in the list. Set events always have a Type = 1 value and reset events always have a Type = 2 value. When a reset event arrives in the ObjectServer, the corresponding set event AND the reset event will be placed in the clear group (green), which will automatically be cleared after a configurable amount of time. Hence, traps that are not green are the ones that are still outstanding and may need to be addressed by a network administrator. If a customer wishes to use existing ObjectServer alert.status fields, instead of adding new ones as described in this document, then the following lines of the ibm-metricaalarmtrap- MIB.include.snmptrap.rules file will need to be changed to reflect the fields being = = = $alarmid 3.4 Installation of Tivoli Netcool Performance Manager for Wireless/Tivoli Netcool/Webtop Integration Module This section explains how to place Tivoli Netcool Performance Manager for Wireless specific files into the Webtop environment, set up a tool in Webtop, and associate the new tool with a pull down menu option on the ALERTS menu of the Webtop Active Event List (AEL). Once this is done, a user will be able to select an event on the AEL, right click, select a TNPMFORWIRELESS menu option, and be presented with a Tivoli Netcool Performance Manager for Wireless report that is relevant to the threshold violation information contained in the trap that generated the selected event. This installation procedure assumes the proper installation of Tivoli Webtop and OMNIBus Server. Webtop must have been previously configured to receive and process trap events from the ObjectServer. Integrating with Tivoli Netcool/Webtop 11

16 3.4.1 Tivoli Netcool Performance Manager for Wireless Tool Definition This section explains the definition of a tool that is executed upon selection of a Tivoli Netcool Performance Manager for Wireless report menu option on the Webtop AEL. The information includes the placement of Tivoli Netcool Performance Manager for Wireless specific files in appropriate file directories, as well as the definition and configuration of a new tools and menus item from within the Webtop Administrative function JavaScript Details There is a file associated with the Tivoli Netcool Performance Manager for Wireless / Tivoli Netcool/ Webtop integration solution: tnpmforwireless.html This file must be placed in the following directory of the Webtop installation: $NC_HOME/guifoundation/webapps/webtop/tnpmforwireless This is the Tivoli Netcool Performance Manager for Wireless defined JavaScript file that is executed by Webtop when an event in the AEL is right-clicked. It builds HTML content that redirects the browser to a Tivoli Netcool Performance Manager for Wireless URL that is specific for the information in the selected event. The following is an example URL: Creating a New Tool and Menu Option in Webtop Creating a new tool To create a new tool: 1. Login to Webtop as an administrative user. 2. Click on the selection box on the top right of the window and select WEBTOP ADMIN. 3. Select the TOOLS option on the left to display the TOOLS BROWSER shown below. 12 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

17 4. Select CREATE TOOL in the TOOLS BROWSER. 5. Enter the Tool Name as TNPMFORWIRELESS and ensure the EXECUTE CGI/URL option is selected. 6. Click OK. 7. Select the GROUPS button. The ASSIGN GROUPS form is displayed. Integrating with Tivoli Netcool/Webtop 13

18 8. Select the * option and click OK. You are returned to the TOOL EDITOR form. 9. Enter TNPMFORWIRELESS/TNPMFORWIRELESS.HTML at the end of URL path as shown above. 10. Ensure the EXECUTE FOR EACH SELECTED ROW check box is unchecked. 11. Select the SPECIFIC WINDOW option in the OPEN IN drop-down menu. 12. Ensure the WINDOW FOR EACH SELECTED ROW checkbox is unchecked. 13. Select the FIELDS button. 14 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

19 The Select Fields form is displayed. 14. Select the following fields: NETWORKASSUREALARMID, NETWORKASSUREHOST, NETWORKASSUREPORT, NODE and LASTOCCURRENCE, NODEALIAS. 15. Click OK to close the form. 16. Click OK in the CREATE NEW TOOLS form. The following message is displayed. 17. Click OK to clear the message. Creating a new menu To create a Tivoli Netcool Performance Manager for Wireless Menu Option for the new tool: 1. Click on MENUS on the left of the window in Webtop Admin. Integrating with Tivoli Netcool/Webtop 15

20 2. Select the ALERTS menu item in the window, and then select the MODIFY MENU button on the right. The MENUS EDITOR is displayed. 3. Select the TNPMFORWIRELESS tool on the right, followed by <-ADD button. The selection will be moved to the left. 16 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

21 4. Select the RENAME button. 5. In the LABEL text box, enter the name you wish the new button to have. For example, TNPMforWireless Report. Enter a value in the MNEMONIC text box, if required. 6. Select the OK button. 7. Use the button selections on the left to move the menu option up or down. Separators may also be added by selecting <SEPARATOR> in the ADD ITEM portion of the window. The separator may be moved up and down as well. The following display shows the final configuration of the new menu item. Integrating with Tivoli Netcool/Webtop 17

22 8. Select the OK button and the following confirmation dialog will appear. 9. Select OK to close the message. Adding SNMP trap fields To add Tivoli Netcool Performance Manager for Wireless trap fields to the Entity View: 1. Select the ENTITY VIEWS menu option on the Webtop Admin page to display the ENTITY VIEW EDITOR. 18 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

23 2. Select BASIC, and then select the ENTITY VIEW EDITOR button to display the ENTITY VIEW EDITOR. You will see Tivoli Netcool Performance Manager for Wireless specific entries in the list window on the left. Integrating with Tivoli Netcool/Webtop 19

24 3. Select each Tivoli Netcool Performance Manager for Wireless entry and move each entry to the EVENT LIST VIEW using the ADD >> button. 4. Once the fields have been moved click APPLY. The new tool and menu definition process in Webtop is complete. 5. Logout of the Webtop Administration page and exit the browser. 6. Log back in as a regular Webtop user having access to the ACTIVE EVENT LIST and test out whether the new option works. It appears you have to exit the browser in order for the event list to see the entity additions in the final step. 20 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

25 3.5 Tivoli Netcool Performance Manager for Wireless Report Generation To generate Tivoli Netcool Performance Manager for Wireless reports, select an event on the AEL and right click. A pull down menu appears that contains the new menu option: TNPMFORWIRELESS REPORT, created using the installation procedure. Select the TNPMFORWIRELESS REPORT option to display a new browser window. If the user has not logged into Tivoli Netcool Performance Manager for Wireless, the login screen appears instead. After the user ID and password are entered, the report associated with the selected event appears. Subsequent event selections followed by selection of the TNPMFORWIRELESS REPORT menu option will display the TNPMforWireless Report associated with the event in the same browser window. The same browser window will always be used if one is still displayed. The following sequence of graphics illustrate how Tivoli Netcool Performance Manager for Wireless report access is achieved from the AEL. It is assumed that the reader is familiar with the use of Webtop AEL. The following view shows a Webtop window open with an Active Event List containing Tivoli Netcool Performance Manager for Wireless generated trap events. Right-clicking on one of the Tivoli Netcool Performance Manager for Wireless events produces a pull down menu containing a TNPMFORWIRELESS REPORT menu item. Integrating with Tivoli Netcool/Webtop 21

26 Once the user ID and password are entered, the report associated with the selected event is presented in Tivoli Netcool Performance Manager for Wireless as shown below Tivoli Netcool Performance Manager for Wireless User Login Any Webtop user who needs access to Tivoli Netcool Performance Manager for Wireless reports must be set up with a user ID and password by the Tivoli Netcool Performance Manager for Wireless administrator. 22 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

27 3.5.2 Tivoli Netcool Performance Manager for Wireless Session Timeout The Webtop user will not be asked to login again until the session either times out, or the user logs out explicitly from the Tivoli Netcool Performance Manager for Wireless portal, or the user exits the browser window containing Tivoli Netcool Performance Manager for Wireless report data Java Plugin Support for Tivoli Netcool Performance Manager for Wireless and Tivoli Netcool/Webtop The Webtop AEL is a Java applet that runs within a browser on a remote client host. A Webtop user who has access to Tivoli Netcool Performance Manager for Wireless also has access to Tivoli Netcool Performance Manager for Wireless functions. Some of these functions are also displayed using an applet that runs within a browser. It is possible that two different applet applications could be running on the same desktop host simultaneously when a Netcool user is accessing Netcool Performance Manager for Wireless reports using this integration package. The user needs to download and install the Java plugin required by each application. Symptoms Of Installing the Wrong Plugin Some symptoms of having the wrong plugin installed include the following for both AEL and Tivoli Netcool Performance Manager for Wireless real-time Reports. Missing AEL selection icons on the main Webtop page. Applet loading errors for the AEL Missing plugin messages on Tivoli Netcool Performance Manager for Wireless real-time reports. Integrating with Tivoli Netcool/Webtop 23

28 3.6 Additional Information Using Existing ObjectServer Alert Data Table Columns The following example shows how to map Tivoli Netcool Performance Manager for Wireless trap fields into the following Alert Status Table database fields: Grade int, Location varchar (64), OwnerUID int, Map the meaning of each of the above elements to the Tivoli Netcool Performance Manager for Wireless trap fields required for the Webtop Integration. The types of the mapped elements must match those required by the Tivoli Netcool Performance Manager for Wireless trap fields as follows. OwnerUID int, NetworkAssureAlarmId Location varchar (64), NetworkAssureHost Grade int, NetworkAssurePort Modify the rules file: $NC_HOME/include-snmptrap/ibm-METRICAALARMTRAP-MIB.include.snmptrap.rules To load the overlaid fields with the appropriate Tivoli Netcool Performance Manager for Wireless trap data fields: Replace all instances of NetworkAssureAlarmId with OwnerUID. Replace all instances of NetworkAssureHost with Location. Replace all instances of NetworkAssurePort with Grade. Modify the Java Script file: tnpmforwireless.html By mapping with existing fields as follows NetworkAssureAlarmId -> OwnerUID NetworkAssureHost -> Location NetworkAssurePort -> Grade After modification of the files, the nco_p_mttrapd probe, nco_objserv (ObjectServer) processes must be recycled. Based on customer s preferences, they can map any of the unused fields in alerts.status table with the NetworkAssureAlarmId, NetworkAssureHost, NetworkAssurePort as mentioned above. Mapping should be done with same data types. 24 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

29 3.6.2 Configuring Alarm exporter in Tivoli Netcool Performance Manager for Wireless UI While creating a target in the Alarm Exporter UI in Tivoli Netcool Performance Manager for Wireless, in the target Editor Window, the drop down field should be SNMPv1 for SNMP Version. This is done in order to ensure the trap is sent correctly to the Netcool server. Integrating with Tivoli Netcool/Webtop 25

30 26 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

31 Appendix A: Notices and Trademarks A.1 Notices Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any non-ibm product, program, or service. IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY U.S.A. For license inquiries regarding double-byte (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: IBM World Trade Asia Corporation Licensing 2-31 Roppongi 3-chome, Minato-ku Tokyo , Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Copyright IBM Corp

32 IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Licensees of this program who wish to have information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Corporation 5300 Cork Airport Business Park Kinsale Road Cork, Ireland. Such information may be available, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this document and all licensed material available for it are provided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equivalent agreement between us. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibm products. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. All statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objectives only. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of individuals, companies, brands, and products. All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincidental. If you are viewing this information softcopy, the photographs and color illustrations may not appear. 28 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

33 A.2 Trademarks IBM, the IBM logo, Tivoli and Netcool are registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. Notices and Trademarks 29

34 30 Tivoli Netcool Performance Manager for Wireless: Netcool OMNIbus/Webtop Integration Guide

35 IBM Copyright IBM Corporation 2008 International Business Machines Corporation 5300 Cork Airport Business Park Kinsale Road Cork, Ireland. Printed in the Republic of Ireland All Rights Reserved IBM, IBM logo, Tivoli, and Netcool are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of others Copyright IBM Corp

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