Upgrade System Requirements

Transcription

1 Upgrade System s Upgrade to Release 11.6(1), page 1 Supported Upgrade Paths, page 2 NTP Configuration s, page 3 Preupgrade System s, page 3 Upgrade to Release 11.6(1) You can upgrade to Cisco Unified CCE, Release 11.6(1) from Release 11.0(1), 11.0(2) or 11.5(1) directly. To upgrade from a release earlier than Release 11.0(1), upgrade to Release 11.0(1) and then upgrade to Release 11.6(1). If there are later 11.x Maintenance Releases installed, uninstall these maintenance before installing Release 11.6(1). You can determine which maintenance you have applied, in the Programs and Features list in Control Panel. Before upgrading or uninstalling Release 11.6(1), close all the open Microsoft Windows Event Viewer instances. This will prevent an installation failure with an error that the following DLLs are locked: icrcat.dll icrmsgs.dll snmpeventcats.dll snmpeventmsgs.dll If the failure occurs, close the Event Viewer and retry the installation or uninstallation. If the failure persists, restart the Microsoft Windows Event Log service. COP Files Installation Before upgrading a standalone deployment of Unified CCE (Release 10.5 or Release 11.0) or Packaged CCE with CUIC to a Release 11.6(1) co-resident UCCE: 2000 Agents deployment (CUIC with Live Data and IdS), install the required COP files. See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide for more information about the installation of the COP files. 1

2 Supported Upgrade Paths Upgrade System s Upgrade Utilities The EDMT, RegUtil, User Migration Tool, and DB Estimator upgrade utilities do not apply in this release. Use the Release 11.0(1) version of the EDMT, RegUtil, User Migration Tool, and DB Estimator upgrade utilities to upgrade to Release 11.0(1), as needed. For the upgrade utilities, see Live Data Deployments In this release, Live Data supports only 12 Agent Peripheral Gateways (PGs). Deployment upgrades from Release 11.0(2) to Release 11.6(1) with more than 12 Agent PGs (UCM PGs and TDM PGs) are only supported if you are not using Live Data. Microsoft Windows Patches and Updates An upgrade to Release 11.6(1) requires the latest Microsoft Windows Server 2012 R2 and Microsoft SQL Server 2014 KB patches and Service Packs. If you applied a Microsoft Windows update since March 2014, the Microsoft Windows Update KB (Hotfix) should be installed. To determine if this Microsoft Windows Hotfix is installed, from your Control Panel go to Programs > Programs and Features. Click View installed updates. Make sure that Microsoft Windows Update is not running when you install the Release 11.6(1) patch. Note On the Microsoft Windows 7 based administration client systems, install Microsoft Windows Update KB to ensure that the remote desktop connection over TLS v1.1 or 1.2 is supported. Download and install the necessary Microsoft Patch updates to ensure that the ransomware Wannacry does not affect the Cisco Unified Contact Center deployment. Supported Upgrade Paths You can upgrade to this Packaged CCE release from any version of Packaged CCE Release 11.0(x). Before you upgrade Packaged CCE, you must upgrade on-box or off-box Unified Communication Manager Publisher and Subscribers to a version supported by this release of Packaged CCE. For information about supported versions, see the Cisco Packaged CCE Software Compatibility Matrix at c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/ products-device-support-tables-list.html. Hardware Refresh with Common Ground Upgrade If you are performing a hardware refresh as part of the upgrade process, you must first prepare the target servers as described in the following documents: Prepare Customer Site Servers Virtualization for Cisco Packaged CCE at uc_system/virtualization/pcce_virt_index.html After you configure the servers, you can move the VMs to the servers and complete the common ground upgrade process. 2

3 Upgrade System s NTP Configuration s NTP Configuration s Packaged CCE relies on time synchronization. Properly configuring NTP is critical for reliability of reporting data and cross-component communication. It's important to implement the requirements outlined in NTP and Time Synchronization. Preupgrade System s For supported versions of all Cisco Contact Center and third-party software, see the Cisco Packaged CCE Software Compatibility Matrix at packaged-contact-center-enterprise/products-device-support-tables-list.html. VMware Host Cisco Unified Communications Manager For supported ESXi versions, see the Virtualization for Cisco Packaged CCE at en/us/td/docs/voice_ip_comm/uc_system/ virtualization/pcce_virt_index.html. Sides A and B must be on the same ESXi version. Unified CM 10.0(1) and later maintenance Unified CM 10.5(1) and later maintenance Unified CM 11.0(a) and later maintenance Unified CM 11.5(1) and later maintenance Unified CM 12.0 and later maintenance Contact Center Software licenses Upgrade Unified CVP license using the Cisco Product Upgrade tool (PUT) Upgrade the Unified Communications Manager license using the Communications Manager interface. 3

4 Preupgrade System s Upgrade System s Third-party software licenses 4

5 Upgrade System s Preupgrade System s Microsoft Windows Server 2012 R2 Standard licenses & media for each Windows 2008 R2 Operating System upgrade: 10 licenses for on-box VMs, including optional Unified CVP Reporting server 1 license for optional external Unified CVP Reporting Server 1 license for each optional External AW-HDS-DDS Microsoft Windows Server 2012 R2 Standard licenses and media for each of the following: required Unified Rogger, PG, and AW-HDS-DDS servers (6 licenses) required Unified CVP Servers (2 licenses) optional Unified CVP Reporting Servers (one on-box and one off-box up to 2 licenses) optional External HDS servers (up to 2 licenses) 1 Virtual OS license for optional Enterprise Chat and Microsoft SQL Server 2014 Standard licenses & media for SQL upgrade: 2 licenses for on-box Unified CCE Data Servers 1 license for each optional External HDS Microsoft SQL Server 2014 Standard licenses and media for each of the following: 2 licenses for on-box Unified CCE AW-HDS-DDS servers 2 licenses for on-box Unified CCE Roggers 1 license for each optional External HDS 5

6 Preupgrade System s Upgrade System s 1 license for optional Enterprise Chat and 6