Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0. NCM 6.0 Network Configuration Manager

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1 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0 NCM 6.0 Network Configuration Manager Document Status: Standard Document Number: NN Document Version: Date: May 2010

2 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 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3 3 Contents New in this release Features Getting started About this guide Audience Symbols and text conventions Related publications Overview Set template support Wizard builder Bulk configurations Scheduled Reboot Wizard Starting an NCM client session Before you start Starting the NCM standalone client on Windows systems Switching NCM standalone client connections between different NCM servers Starting the Web client Refreshing an NCM client session Resetting an NCM client session Ending an NCM client session Client environment Defining the NCM main window Menu bar Toolbar Navigation pane Context-sensitive pane Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

4 4 NN Changing views in the context-sensitive pane Progress Window Messages pane Customizing the NCM window Changing the NCM window style Changing colors and fonts Running concurrent operations Understanding how NCM data is updated NCM effects on Business Element Manager Changing NCM account information Viewing and changing account information Changing your password Specifying recipients for notification Using the Help system Working with items in the navigation pane Selecting items Using pop-up menus Creating folders Working with shortcuts Creating a shortcut Viewing the location of shortcuts Deleting items Renaming items Sorting items Locking database items Locking single items or groups of items Updating the NCM database with upgraded devices Using the Replace Configuration in Database operation to update the NCM database Updating the NCM file management folder with upgraded Avaya BCM devices Configuring devices Adding configurations to the database Importing configurations from BCM devices Specifying BCM device information in the Import dialog box

5 5 Copying a configuration Reimporting configurations Archiving configuration data Editing configurations Editing archived configurations Exporting configuration data Exporting configurations Exporting partial configuration data Exporting differential configuration data Using the file management folder File Management Overview Archiving configuration files Archiving a configuration file from an BCM device Archiving a configuration file from a TFTP server Archiving a configuration file from an FTP server Updating configuration file archives Updating configuration files from a TFTP directory Updating configuration files from FTP Server Sending configuration files Sending configuration files to an BCM device Sending configuration files to a TFTP server Sending configuration files to an FTP server Archiving Common Files Archiving a common file from an BCM device Archiving a common file from a TFTP server Archiving a common file from an FTP server Sending Common Files Sending common files to the network Sending common files to an TFTP server Sending common files to an FTP server Scheduling NCM operations Scheduling overview Scheduling jobs Rescheduling a job Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

6 6 Monitoring job status Viewing indicator icons Viewing log messages Chaining multiple scheduled operations Deleting jobs Scheduling wizards and reports To schedule a wizard to run in the future Managing and monitoring with NCM Synchronizing NCM data and device configurations Comparing configuration data Saving comparison results Searching the configuration database Starting a search Using advanced search options Managing large transactions Monitoring database connections Monitoring database activity Generating an audit log for all items Generating an audit log for a selected item Sorting an audit log Jumping to a database item from the Audit Log window Using NCM wizards NCM 6.0 Keycode Wizard NCM 6.0 Call Restriction Filter Wizard NCM 6.0 System Speed Dial Wizard NCM 6.0 SNMP Configuration Wizard NCM 6.0 Call Routing Wizard NCM 6.0 User Manager Wizard NCM 6.0 Report Generator Wizard Reports NCM 6.0 Auto Attendant Holidays Wizard NCM 6.0 Auto Attendant Greeting Table Wizard ,NCM 6.0 Scheduled Page wizard NCM 6.0 Scheduled Reboot Wizard NN

7 7 Avaya Business Communications Manager 6.0 wizard builder Bulk configurations Wizard Builder functionality Recording the custom wizard Running the custom wizard Editing the custom wizard Scheduling the custom wizard Locking and unlocking the Wizard Builder Creating a custom wizard Recording a custom wizard Modifying custom wizards Common tasks Bulk setting changes to multiple Avaya BCMs using Wizards Changing device settings for multiple Avaya BCM devices manually Centralized changes to device settings manually Creating a reference configuration template Changing Contact Center greetings Changing CCR trees Configuring Holidays Activating music on hold Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

8 8 NN

9 9 New in this release The following section details what s new in Network Configuration Manager 6.0. Features on page 9 Features This release contains the following new features: Avaya Business Communications Manager (Avaya BCM) 6.0 Survivable Remote Gateway (SRG ) Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

10 10 New in this release NN

11 11 Chapter 1 Getting started Network Configuration Manager (NCM) is a management application that provides centralized configuration and system management capabilities for a multi-avaya Business Communications Manager (Avaya BCM) 6.0 network. NCM automates data backups and supports efficient distribution of common files. You can automate common configuration tasks by scheduling optimized work flows. With NCM, bulk distribution of Avaya BCM software updates become a simple, efficient, and automated process. The NCM client software is the user interface to the NCM server. NCM provides remote support capabilities for all of the following Avaya BCM devices: Avaya BCM 6.0 (SRG50 6.0) Avaya BCM 5.0 (SRG50 5.0) BCM BCM (and SRG50 3.0) BCM (and SRG50 2.0) Avaya BCM 4.0 BCM (and SRG50 1.0) Avaya BCM 3.6 Avaya BCM 3.7 About this guide This guide is based on the assumption that the following tasks are completed on the NCM server: The NCM 6.0 server installation is verified. See the NCM 6.0 Installation Guide (NN ) for detailed server specifications and installation instructions. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

12 12 Getting started A valid NCM license key is applied to the NCM 6.0 server installation. See the NCM 6.0 Installation Guide (NN ) for information about how to install the NCM license. Valid NCM user accounts are created for NCM administrators and users. Wizards are enabled. See the NCM 6.0 Administration Guide (NN ) for information about how to set user access permissions to enable wizards. All appropriate ports are enabled. HTTPS and CIM-XML over HTTPs must be enabled between the NCM server and the BCM devices. Table 1 shows the default ports that require enabling and between which devices they must be enabled. Table 1 Default ports Applications Port number Device SNMP (required only for auto-detection) LDAP (required for CallPilot greetings) Proxy Socket Server (required for NCM Client and NCM Server communication) NCM Server and Client Communications CIM-XML over HTTPS (required for sending common files between Avaya BCM devices and the NCM Server) 161 NCM Server and BCM 389 NCM Server and BCM for CallPilot Greetings 9193 NCM Server and NCM Client 9294 and 9295 NCM Server and NCM Client 443 NCM Server and supported Avaya BCM devices This guide is also based on the assumption that the following tasks are complete on the BCM devices you want to manage: A verified, always-on IP connection between the BCM devices to be managed and the NCM server is available. A valid user account with administrator privileges is created on the managed Avaya BCM device. The nnadmin account can also be used. Avaya recommends that you create an NCM user account on the BCM device (for example, NCMAdmin), so that you can track NCM-driven configuration changes and management activity on the BCM device. NN

13 Getting started 13 If you want to use the auto-discovery feature when selecting Avaya BCM devices, SNMP is configured on the BCM device. You must identify the NCM server as an SNMP manager and enable SNMP v1. A proper NCM keycode is applied or available to be applied to the Avaya BCM device in the first NCM operation. Note: : You must enable NCM management of a Avaya BCM device by applying the appropriate keycode on the Avaya BCM device. Each Avaya BCM type (Avaya BCM 6.0 [and SRG50 6.0]), (Avaya BCM 5.0 [and SRG50 5.0]), BCM , BCM (and SRG50 3.0) with router, BCM without router, Avaya BCM 4.0, Avaya BCM 3.7, and Avaya BCM 3.6) uses a different version of the NCM Keycode. You can order these keycodes through the Avaya product catalogue. Ensure that you order and apply the appropriate keycode to each Avaya BCM system that you want to manage using NCM Audience This guide is intended for network engineers who use the Network Configuration Manager to configure and maintain networks. This guide is based on the assumption that you have the following background: understanding of networking terminology, theories, and practices familiarity with Avaya BCM configuration and management knowledge of the Windows operating system and graphical user interface (GUI) Note: This guide distinguishes between NCM users and the NCM administrator. NCM users, the intended audience of this guide, are network engineers who use the NCM software to configure networks. The NCM administrator administers the NCM server software. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

14 14 Getting started Symbols and text conventions These symbols highlight critical information for the NCM system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock. Warning: Alerts you to conditions where you can cause the system to fail or work improperly. Tip: Alerts you to additional information that can help you perform a task. Note: A Note alerts you to important information.! Security note: Indicates a point of system security where a default should be changed, or where the administrator needs decide the level of security required for the system. Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure. Warning: Alerts you to remove the NCM main unit and the expansion unit power cords from the AC outlet before performing any maintenance procedure. NN

15 Getting started 15 These text conventions are used in this guide to indicate the information described: Convention bold Courier text plain Courier text angle brackets (< >) braces ({}) brackets ([ ]) ellipsis points (... ) Description Indicates command names and options and text that you need to enter. Example: Use the info command. Example: Enter show ip {alerts routes}. Indicates command syntax and system output (for example, prompts and system messages). Example: Set Trap Monitor Filters Indicate that you choose the text to enter based on the description inside the brackets. Do not type the brackets when entering the command. Example: <InstallDir>\database\tftp Indicate required elements in syntax descriptions where there is more than one option. You must choose only one of the options. Do not type the braces when entering the command. Example: If the command syntax is setaccess {o g w}, you must enter setaccess o, setaccess g, or setaccess w. Indicate optional elements in syntax descriptions. Do not type the brackets when entering the command. Example: If the command syntax is echo [-nonewline], you can enter either echo or echo -nonewline. Indicate that you repeat the last element of the command as needed. Example: If the command syntax is which [<command_name>]..., you enter which and as many command names as needed. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

16 16 Getting started Convention italic text separator ( > ) vertical line ( ) Description Indicates new terms, book titles, and variables in command syntax descriptions. Where a variable is two or more words, the words are connected by an underscore. Example: If the command syntax is spawn telnet <ip_address>, you enter spawn telnet Shows menu paths. Example: Choose View > Sort > by Name. Separates choices for command keywords and arguments. Enter only one of the choices. Do not type the vertical line when entering the command. Example: If the command syntax is array NewArray = [<reference> <referencelist>] you enter either array NewArray = <reference> or array NewArray = <referencelist>, but not both. Related publications For more information about using NCM, refer to the following publications: NCM 6.0 Installation Guide (NN ) NCM 6.0 Administration Guide (NN ) NCM 6.0 Release Notes (NN ) NCM 6.0 Parameter Support Matrix (NN ) NN

17 Getting started 17 How to get Help This section explains how to get help for Avaya products and services. Getting Help from the Avaya Web site The best way to get technical support for Avaya products is from the Avaya Technical Support Web site: This site provides quick access to software, documentation, bulletins, and tools to address issues with Avaya products. More specifically, the site enables you to: download software, documentation, and product bulletins search the Technical Support Web site and the Avaya Knowledge Base for answers to technical issues sign up for automatic notification of new software and documentation for Avaya equipment open and manage technical support cases Getting Help over the phone from a Avaya Solutions Center If you don t find the information you require on the Avaya Technical Support Web site, and have a Avaya support contract, you can also get help over the phone from a Avaya Solutions Center. In North America, call Avaya ( ). Outside North America, go to the following Web site to obtain the phone number for your region: Getting Help from a specialist by using an Express Routing Code To access some Avaya Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Avaya product or service. To locate the ERC for your product or service, go to: Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

18 18 Getting started Getting Help through a Avaya distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. NN

19 19 Chapter 2 Overview Network Configuration Manager (NCM) is a network configuration management system that enables centralized management of multiple Avaya Business Communications Manager (Avaya BCM) 6.0 unidevices. You can manage the following Avaya BCM devices with NCM 6.0: Avaya BCM 3.6 Avaya BCM 3.7 Avaya BCM 4.0 BCM (and SRG50 1.0) BCM (and SRG50 2.0) BCM (and SRG50 3.0) BCM Avaya BCM 5.0 (and SRG50 5.0) Avaya BCM 6.0 (and SRG50 6.0) NCM 6.0 promotes the following efficiencies for managing multisite Avaya BCM networks: standard configuration of multiple sites using import and export of parameters and using of Wizards standard automated distribution of common application files, such as Intelligent Contact Center greeting files and CCR trees and IP Music files. automated system backups and restoration of known configurations troubleshooting assistance by comparing actual device configurations versus archived device configurations network-wide system inventories, including reporting of Avaya BCM configurations automated, centralized patch management simplified process of staging (preprogramming Avaya BCMs, typically according to a master configuration, prior to shipping and installation) Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

20 20 Overview Set Template support Wizard Builder Advanced Paging Productivity Pack (APPP) support on devices that have the APPP keycode enabled. The following platforms support APPP: Avaya BCM 4.0 Avaya BCM Avaya BCM BCM Avaya BCM 5.0 Avaya BCM 6.0 NCM 6.0 supports the following Avaya BCM features: Import Configuration from Network Import/Export Greeting Table Import / Export Holiday Schedule Archive from Network Send Archive to Network Export configuration to Network Application and Web URL launching Wizards Re-import from network Scheduling a job notification RADIUS Send Configuration to TFTP/FTP IVR, for Avaya BCM 3.6, Avaya BCM 3.7, Avaya BCM 4.0, BCM , and BCM SRG APPP Set Template copy/paste functionality through common files Dynamic Wizard Builder support NN

21 Overview 21 Set template support NCM 6.0 supports the Avaya BCM set template feature. You can use the NCM common files feature to copy set templates from one Avaya BCM and paste them to one or more other Avaya BCMs. During an import operation, the set template fields in NCM are read only. Because the set template fields are read only, you cannot edit or export these fields using NCM. Wizard builder Use NCM wizards to create single-command workflows that you can use to change configurations on up to 2000 Avaya BCMs. By using NCM wizards, you do not need to update Avaya BCM configurations individually. Use NCM 6.0 wizard builder to define custom wizards to facilitate the bulk configuration of one or more exportable Avaya BCM parameters across multiple Avaya BCMs. Use the wizard builder to define an exact combination of parameters that needs to be configured across multiple Avaya BCMs. NCM wizard builder supports the following Avaya BCM platforms: BCM BCM (and SRG50 3.0) BCM (and SRG50 2.0) Avaya BCM 4.0 Avaya BCM 5.0 (and SRG50 5.0) Avaya BCM 6.0 (and SRG50 6.0) The NCM 6.0 wizard builder offers the following functionality: recording the custom wizard running the wizard deleting a defined custom wizard editing a defined custom wizard scheduling running on a folder running on a device Add list functionality Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

22 22 Overview RADIUS sever support locking and unlocking facility For information on existing, predefined wizards and procedures for running predefined wizards, refer to the NCM using guide for your Avaya BCM system. Bulk configurations With the NCM 6.0 wizard builder functionality, bulk distribution of Avaya BCM software configuration changes become a simple, efficient, and automated process. The NCM 6.0 wizard builder tool allows you to define an exact combination of parameters to be configured across multiple Avaya BCMs. Scheduled Reboot Wizard NCM 6.0 supports the Avaya BCM scheduled reboot feature. NCM 6.0 offers a Scheduled Reboot Wizard. Use the Scheduled Reboot Wizard to select the imported devices of a given device type. You can also add devices of a given release version, which are not imported into NCM. The Scheduled Reboot Wizard provides workflow, run, and scheduling consistency as existing NCM wizards. You can run the scheduled reboot wizard on a device or on a folder. The Scheduled Reboot Wizard is supported on the following Avaya BCM systems: BCM BCM Avaya BCM 4.0 BCM Avaya BCM 5.0 Avaya BCM 6.0 A typical NCM environment includes an NCM server, an NCM Client, Avaya BCM devices to be managed, an NCM database, and possibly a TFTP or FTP server. The NCM server collects Avaya BCM device information and stores it in the NCM database. The NCM client is the user interface to the Avaya BCM device data stored in the NCM database. TFTP and FTP servers are used to move configuration data. Figure 1 shows an example of how an NCM environment can be set up. NN

23 Overview 23 Figure 1 NCM environment NCM enables centralized management of Avaya BCM devices by using different task flows and wizards to help manage Avaya BCM specific data. Different types of data can be collected from Avaya BCM devices. The Avaya BCM-specific data is made up of configuration data, configuration files (also referred to as backup files), and common files. You can manage Avaya BCM data using NCM and the Configuration Data folder and associated actions, and the File Management folder and associated actions. The Configuration Data folder contains viewable configuration data imported from Avaya BCM devices. Configuration data contains the same parameter data that you receive if you execute the Save All Data in Business Element Manager on the BCM device. Use NCM to perform remote modifications of devices by updating the configuration data that has been imported into NCM and then exporting it back out to the same device, or to other devices. NCM can import 100 percent of the BCM configuration data. 100 Mbyte of Avaya BCM disk space is required for the configuration data imported from each BCM device. See the NCM 6.0 Installation Guide. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

24 24 Overview Configuration data contained in the Configuration Data folder can be in two states: current configuration data or retrieved configuration data. Current configuration data is the data that is modified and exported back out to BCM devices. Archived configuration data is a backup of the current configuration data that can be made current, if changes to the current configuration data cause an unwanted effect on an BCM device. The File Management folder stores the configuration files and common files that are archived from BCM devices. NCM configuration files contain the same backup data that you receive if you execute the backup through Business Element Manager on an BCM device. Common files are data files that are non-device-specific, such as CCR Trees, set templates, and greeting files. You can use NCM for remote backups of device configurations and for centralized storage of the backups. NCM also enables centralized management of common files. Common files can be archived from one device, stored in the NCM database, and then sent to multiple devices. For example, you can use NCM common files feature to copy set templates from one Avaya BCM and paste them to a different Avaya BCM or multiple Avaya BCMs. NCM requires a high level of interaction with the Avaya BCM to collect configuration data and configuration files. This can cause long operation times on the NCM and a decrease in the level of service on the Avaya BCM. You can increase NCM and Avaya BCM efficiency by scheduling these operations to run during non peak usage times on your Avaya BCM. You need only collect and store the data required to perform the centralized management operations that you want to implement. Table 2 lists some of the most common centralized management functions performed using NCM, the actions required to collect the data needed, and links to the procedures to use to collect the data. See Chapter 13, Common tasks for more ways to combine procedures for more efficient use of NCM to manage your Avaya BCM devices. Table 2 General NCM management functions Desired use of NCM Required actions with NCM Procedures Centralized backup management for Avaya BCM devices Snapshot of Avaya BCM configurations for offline viewing Archive Import Archiving configuration files on page 120 Importing configurations from BCM devices on page 96 NN

25 Overview 25 Table 2 General NCM management functions Desired use of NCM Required actions with NCM Procedures Distribution of software updates Replication of one Avaya BCM configuration to a different Avaya BCM Centralized common file management, such as CCR trees and IP Music files Centralized bulk changes for Avaya BCM device settings for multiple Avaya BCM devices using Wizards Centralized changes to device settings not included in Wizards for multiple Avaya BCM devices Centralized view of the inventory data. Software Update Management Wizard (Import optional) Archive Archive Import Import Import NCM 6.0 SNMP Configuration Wizard on page 213 Note: You can enter a list of BCM IP Addresses to send the Software Update file to manually in the BCM Software Update Management Wizard. An imported configuration is not required in the Configuration Data folder order to send Software Updates to the Avaya BCM device. Creating a reference configuration template on page 280 Archiving Common Files on page 147 and Chapter 13, Common tasks, on page 277 Bulk setting changes to multiple Avaya BCMs using Wizards on page 278 Centralized changes to device settings manually on page 279 NCM 6.0 Report Generator Wizard on page 232 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

26 26 Overview NN

27 27 Chapter 3 Starting an NCM client session After you or the Network Configuration Manager (NCM) administrator starts the NCM server software, you can access the NCM in one of two ways: through the NCM standalone client through the NCM client applet that runs in a web browser Note: The web client is provided as a convenience for you to use while you are away from the office. For performance reasons, whenever possible use the standalone client. See Starting the NCM standalone client on Windows systems on page 28. Information in this chapter is organized as follows: Before you start on page 28 Starting the NCM standalone client on Windows systems on page 28 Switching NCM standalone client connections between different NCM servers on page 30 Starting the Web client on page 31 Refreshing an NCM client session on page 32 Resetting an NCM client session on page 32 Ending an NCM client session on page 33 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

28 28 Starting an NCM client session Before you start You must install the NCM client or have your administrator install the NCM client, before you can start an NCM client session. You can download the NCM standalone client installation files from the NCM web client login page. See Starting the Web client on page 31. You can find installation instructions for the NCM standalone in the NCM 6.0 Installation Guide (NN ). You also require the following information: the location of the NCM server If you are using the web client, you need the URL for the NCM server. If you are using the standalone NCM client, you need the name of the host and the port on which the server software is installed. your NCM user ID and password You require a valid user ID and password to start a client session. keycodes for the Avaya Business Communications Manager (Avaya BCM) 6.0 you are to manage with NCM The BCM devices require keycodes for NCM to perform operations. You can send the Avaya BCMs a keycode during an initial import operation by filling out the keycode field in the Import From Network dialog box before starting the import operation. Ensure the client computer meets specification detailed in the NCM 6.0 Installation Guide (NN ). Starting the NCM standalone client on Windows systems The NCM standalone client can run on Microsoft Windows 2000 Windows XP Professional with service pack 1 Windows XP Professional with service pack 3 Windows Server 2003 Standard with service pack 2 Windows Server 2003 Enterprise with service pack 2 Windows Server Standard 2008 with service pack 2 Windows Server Enterprise 2008 with service pack 2 NN

29 Starting an NCM client session 29 Windows Server Standard 2008 Release 2.0 Windows Server Enterprise 2008 Release 2.0 Windows Vista Windows Vista with service pack 2 Windows Vista Professional with service pack 2 (32 bit and 64 bit) Windows Vista Ultimate with service pack 2 (32 bit and 64 bit) Windows Vista Enterprise with service pack 2 (32 bit and 64 bit) Windows 7.0 Professional, Ultimate, and Enterprise (32 bit and 64 bit) To start the NCM standalone client 1 Select Start > Programs > NCM > NCM Standalone Client. The NCM Login dialog box appears. Figure 2 shows the NCM Login dialog box. Figure 2 NCM Login dialog box 2 In the UserID box, type your username. 3 In the Password box, type your password. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

30 30 Starting an NCM client session 4 In the Host box, type the name (or IP address) of the server that is running the NCM server. 5 In the Port box, type the number of the port that the NCM server is using. The default port is The Previous Servers list displays the host name and port number for NCM servers that the client computer last accessed. 6 Click Login. The NCM window appears. See Defining the NCM main window on page 36. Switching NCM standalone client connections between different NCM servers If you run multiple NCM servers, you can use the same NCM standalone client to connect to your NCM server and eliminate the need to restart the NCM standalone clients each time you want to switch to a different NCM server. To connect to a different NCM server from the NCM standalone client 1 Choose Server > Logoff. A warning dialog box appears. 2 Click OK. Your connection to the NCM server closes. The navigation pane clears, and the tool bar and menu bar are disabled; however, the NCM client remains active. Note: The Logoff option serves as a security feature. If you leave your workstation unattended, you can log off, but leave the program running. 3 Choose Server > Logon to request a connection to a new server. The NCM Login dialog box appears. 4 Enter the UserID, Password, Host Name, and Port information for the NCM server to which you want to connect. 5 Click OK. NN

31 Starting an NCM client session 31 The connection between the client and the new server is established. Starting the Web client The NCM web client is provided as a convenience for you to use while on the road or away from the office. For performance reasons, Avaya recommends that, whenever possible, you use the NCM standalone client. You can start the NCM Web client on a Microsoft Windows system that has one of the following Web browsers installed: Netscape 4.7 or later Microsoft Internet Explorer 5.0 or later To start the Web client 1 Open a web browser window. 2 Enter the URL of the NCM server machine on which the NCM administrator installed the NCM server. For example, if the administrator installed the NCM server software on a server machine named sampleserv, and if your site uses the default integrated Web server, enter the following URL: The browser displays the NCM 6.0 startup page. If the startup page does not appear or if the hyperlinks within the web page do work properly, contact your NCM server administrator to help investigate the reason. Download the Standalone Client from the startup page by clicking on the download and install the Standalone Client hyper link, if the web client communication is slow. Note: You must install the Java2 plug-in by clicking the PluginInstall.html hyper link before you start the NCM web client. 3 Click Log In. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

32 32 Starting an NCM client session The browser loads the NCM web client, a process that can take several seconds depending on network traffic. After the NCM client software is loaded, the NCM Login dialog box appears. 4 Enter the following information: In the UserID box, type your user name. In the Password box, type your password. 5 Click Login. After several moments, the NCM window appears. See Defining the NCM main window on page 36. You connect to the same NCM server to which you connected to start the web client. When you use the NCM web client, the NCM server supplies the client. Therefore, if you want to connect to a different NCM server than the one you are currently connected to, you must repeat this procedure using a different NCM server IP Address. Refreshing an NCM client session Refreshing an NCM client session updates the information shown in the context-sensitive pane. To refresh the NCM client tree view in the NCM main window Select View > Refresh from the menu bar. Resetting an NCM client session Resetting an NCM client session resets the NCM client window to the original opening state. All expanded trees are reset and the main navigation tree items are refreshed. To reset the NCM client tree view in the NCM main window Select View > Reset from the menu bar. NN

33 Starting an NCM client session 33 Ending an NCM client session To end an NCM client session Choose File > Exit from the menu bar. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

34 34 Starting an NCM client session NN

35 35 Chapter 4 Client environment This chapter explains how to start using the NCM client. Information in this chapter is organized as follows: Defining the NCM main window on page 36 Customizing the NCM window on page 58 Running concurrent operations on page 62 Understanding how NCM data is updated on page 62 NCM effects on Business Element Manager on page 63 Changing NCM account information on page 63 Specifying recipients for notification on page 66 Using the Help system on page 68 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

36 36 Client environment Defining the NCM main window The NCM main window is the primary window for the NCM client. The window is used to view Avaya Business Communications Manager (Avaya BCM) 6.0 configurations, initiate tasks, and view logs. The main window contains the following sections: Menu bar Toolbar Navigation pane Context-sensitive pane Progress Window Messages pane Figure 3 defines the different sections of the main window. Figure 3 NCM main window NN

37 Menu bar Client environment 37 The menu bar contains all the menus for NCM. Table 3 describes the NCM menu bar. Table 3 NCM menu bar Menu File Edit View Configuration Tools Server Help Description Contains commands for archiving, updating, and sending configuration and image files. This menu item also contains the exit command to end the NCM client session. Contains basic editing commands such as, Copy, Delete, Paste, Rename, and Find. Contains commands for resetting, refreshing, and sorting the items in the navigation pane, as well as commands for changing NCM preferences and viewing additional tabs in the context-sensitive pane. Contains commands for importing, reimporting, exporting, comparing, and archiving configuration data and replacing upgraded configuration data in the database, as well as commands for locking and unlocking items in the database. Contains the Telnet, View Syslog, Audit Logs, and Set Login Password commands for using the NCM tools. Contains commands for logging on and off the NCM server. Contains commands for accessing the NCM Help system and NCM documentation. Toolbar The toolbar buttons provide quick access to commonly used commands. Table 4 describes the buttons on the NCM toolbar. Table 4 NCM toolbar buttons (Sheet 1 of 2) Button Name Description Archive Send Import Export Compare Lock Archives configuration files or image files in the NCM database. Sends configuration files to a device or an TFTP server directory. Imports configuration data into the database, either from an TFTP server or from the physical device. Exports the selected device configuration data. You can export the data to the physical device. Compares selected database devices, or compares the configuration data for the selected device with the physical device configuration. Locks the selected items. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

38 38 Client environment Table 4 NCM toolbar buttons (Continued) (Sheet 2 of 2) Button Name Description Unlock Unlocks the selected items. Delete Copy Paste Paste as Shortcut Rename Search Telnet Log Deletes the current selection. You must confirm the deletion. Copies the current selection to the clipboard. Pastes the contents of the clipboard into the current selection. Pastes a shortcut into the current selection. Renames the current selection. Starts the Search tool. You can specify various search criteria such as field names and field values. Starts a Telnet session. Displays an audit log of the selected devices. Navigation pane The navigation pane is a hierarchical display of the contents of the NCM database. At the highest level, the navigation pane contains several items, which are described in Table 5. Table 5 Items in the navigation pane Icon Label Description User Name Represents an NCM client session. Configuration Data Contains all the network configuration information to which you have access permissions. In this folder (or one of its subfolders) you can add devices. Any configurations that appear in the Configuration Data folder contain the same information as those created when you use the Session > Save Programming Record command on the BCM device. These configurations are considered the current configuration of the device, and can be viewed, modified, and exported. See Chapter 7, Configuring devices, on page 93. NN

39 Client environment 39 Table 5 Items in the navigation pane Icon Label Description File Management Saved Search Results Scheduler Server Setup Includes device representations, as well as the file archives for the devices. Any configuration files that appear in the File Management folder are created from the backup task on the BCM devices and are stored in binary format. The archived configuration files cannot be directly viewed or modified. See Chapter 8, Using the file management folder, on page 117. Contains the results of any saved searches. Initially, this folder is empty. See Searching the configuration database on page 189. Enables you to schedule specific tasks. For example, you can schedule a time to change passwords on a group of devices. See Chapter 9, Scheduling NCM operations, on page 171. Enables you to configure different server setup parameters. The folder contains the following subfolders: Notifications: contains notification properties FTP Server: contains default FTP server properties Log Setup: contains log file properties SYSLOG Daemon: enables or disables the syslog server TFTP Server: contains default TFTP server properties User Group: contains user group and user account properties Web Server: contains web server properties You can view your user account information from the User Group folder and depending on the permissions that the NCM administrator assigns to your account, you can access the additional items in the Server Setup folder. The details of the hierarchy are revealed when you click the magnifying glass symbol next to an item. For example, Figure 4 shows the expanded Server Setup folder and all of its subfolders. The content of the Server Setup folder depends on the permissions that the NCM administrator assigns to your account. Your Server Setup folder can contain items different from those shown in Figure 4. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

40 40 Client environment Figure 4 Expanding the Server Setup folder Items in the navigation pane can be individual items, for example, a specific networking interface, or they can be groups of other items. For example, the Configuration Data folder can contain a folder that groups together all devices in a geographical area. Indicator icons As you work with NCM you notice indicator icons in the navigation pane. These icons, which appear to the left of items, indicate the status of items. Table 6 describes the indicator icons, and Figure 5 shows what an icon looks like in the navigation pane. Table 6 Indicator icons Indicator Description Job Running: indicates that a scheduled job is currently in progress. Job OK: indicates that a scheduled job has finished successfully. Job Failed: indicates that a scheduled job has failed. Green Lock: indicates that you have locked the item; only you can modify the item. Other users see a red lock indicator on the item. Red Lock: indicates that the item is locked by another user; you cannot modify the item. NN

41 Client environment 41 Figure 5 Lock indicator icon in the navigation pane Lock indicator Context-sensitive pane The context-sensitive pane can contain up to six tabs. You can view tabs by selecting the view > context sensitive option on the menu bar and selecting the required tabs. The context-sensitive pane always contains two tabs: Palette on page 42 Properties on page 44 In addition, you can add the following four tabs to the context-sensitive pane: Wizards on page 46 Web Links on page 46 Applications on page 49 Permissions on page 52 See Figure 6 for an example of the tabs and how to make them visible. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

42 42 Client environment Figure 6 Enabling context-sensitive tabs Palette The navigation tree can be populated by items from the palette. The Palette tab in the context sensitive pane contains a set of templates for the different versions of Avaya BCM devices supported by NCM. These templates represent items (with their default configuration data) that you can add to the NCM database to be managed by the NCM server. The device configurations are grouped by the device versions. Click the magnifying glass beside the device version folder to view the different templates available for the device version. NN

43 Client environment 43 Items in the navigation pane can accept only certain items; therefore, contents of the Palette tab change based on the item that you select in the navigation pane. For example, the Palette tab contains BCM device configuration templates, and folder templates when the Configuration Data folder is selected, but the Palette tab contains only File Management Folder templates when the File Management folder is selected in the navigation pane. Figure 7 shows the Palette tab when different folders are selected in the navigation pane. Figure 7 Palette contents To add items from the Palette tab to the navigation pane, do one of the following: Double-click the icon in the Palette tab. Drag the icon from the Palette tab to the navigation pane. Select an icon in the Palette tab, and then click Paste at the bottom of the context-sensitive pane. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

44 44 Client environment To add multiple devices to the navigation tree by pasting, increase the number in the spin control and click Paste. Figure 3 shows an example of the Paste button and the spin control. Properties The Properties tab displays parameters associated with the NCM database item selected in the navigation tree. The NCM database holds the configuration data for all of the items in the navigation tree. Each item in the NCM database has associated with it one or more sets of properties. The properties, which define the characteristics of a database item, are displayed as parameters and fields in the Properties tab. For example, the parameter IP Address contains the fields IP Address and Subnet Mask, the two values you must enter to correctly configure an IP address. When you select the Properties tab in the context-sensitive pane, a second tab bar is displayed. This second tab bar always contains at least the Basic tab. Depending on the complexity of the configuration data for an item, items might have additional tabs. Items with complex configuration data require more tabs than items with simple configuration data. Note: Tab bars wrap in the context-sensitive pane so the tab bars can appear as more than two tabs bars. Any extra tab bars that you see are part of the second tab bar. You can see all the tabs on a single line by increasing the width of the context-sensitive pane. You can add or change the properties of an item by changing the information in the Properties tabs. Figure 8 shows an example of the Basic Properties tab for an item selected in the configuration data folder. NN

45 Client environment 45 Figure 8 Properties tab For some devices properties, you can enter a variable number of values, or sets of values. Where this is the case, a plus sign (+) appears under the field or row heading. These fields are referred to as multi-value property fields. You click the plus sign to add a new row. Rows are automatically numbered for reference. For example, Figure 9 shows a property form for adding a variable number of User Name and Password pairs. Figure 9 Adding property fields or rows To delete, insert, or copy a table field or row 1 Click the number of the row to select it. The number column changes color. 2 Right-click the selected row. A pop-up menu appears. Figure 10 shows the pop-up menu. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

46 46 Client environment Figure 10 Pop-up menu for a field or row 3 Select Delete, Insert, or Copy. The row is deleted or inserted. If you are copying a row, you must select the row where you want to paste the selected data, right-click and select Paste > OverWrite or Paste > Insert. Wizards The Wizards tab contains a list of NCM wizards. Wizards walk you through commonly performed operations, such as changing device passwords. The contents of the Wizards tab is dynamic and changes depending on the folder or device selected. Note: The NCM administrator must change a user s access privileges to allow that user to see the Enable Wizards option in the Wizards tab. See the NCM 6.0 Administration Guide (NN ) for information about how to set user access permissions. Chapter 11, Using NCM wizards, on page 199 contains a list of the NCM Wizards available and instructions on how to use them. Web Links The Web Links tab contains a repository of frequently used URLs. The following URLs are included in NCM by default: Avaya Products, Services & Solutions web site Call Pilot Manager Avaya Customer Support web site NN

47 Adding URLs to the Web Links tab Client environment 47 You can add URLs to the Web Links tab. For example, you can add the web addresses of the Avaya KRS web site to give you quick access to support information. You can also add descriptive comments about each URL to help you remember what information is available at each site. To add URLs to the Web Links tab 1 In the context-sensitive pane, click the Web Links tab. If the Web Links tab is not available, select View > Context Pane > Web Links. The Web Links tab appears Figure 11. Figure 11 Web Links tab 2 Click Add. The Add Web Page dialog box, shown in Figure 12 appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

48 48 Client environment Figure 12 Add Web Page dialog box 3 In the URL field, type the URL that you want to add. Enter the complete URL. For example, 4 Optionally, in the Description field, type information that helps you identify this URL. 5 Click OK. The Add Web Page dialog box closes and the URL is added to the Web Links tab, as seen in Figure 13. NN

49 Client environment 49 Figure 13 Web Links tab with URLs You can use the buttons along the bottom of the Web Links tab to activate, modify, or delete the selected URL. Applications Use the NCM to launch any local application through the Applications tab. You can launch specific Avaya BCM applications, such as Desktop Assistant Pro AE, Avaya BCM Monitor, or Business Element Manager without exiting NCM. These applications are available in the Applications list by default. Any application you launch from the Application tab must first be installed on the client computer. For each application, you specify a description and a command-line string with parameters. Click the Modify and Delete buttons to manage the application list. Note: You must update the Windows System Environment variables path to include the location of start directory for the applications, on your computer. Windows System Environment variables enable NCM to know where to find the application executables. The Windows System Environment variables is in My Computer > Properties > Advanced > Environment Variables > Path. To add applications to be launched from the Applications tab 1 In the context-sensitive pane, click the Applications tab. If the Applications tab is not available, select View > Context Pane > Applications. The Applications page, shown in Figure 14, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

50 50 Client environment Figure 14 Applications tab 2 Click Add. The Add Application dialog box, shown in Figure 15, appears. Figure 15 Add Application dialog box NN

51 Client environment 51 3 Enter the command-line string parameters, including the windows path, in the Command field. 4 Specify a description of the application in the Description field. 5 Click OK. The Add Application dialog box closes and the command is added to the Applications pane. Figure 16 Applications tab with parameters 6 Click Go to launch the selected application. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

52 52 Client environment Permissions The Permissions tab is used to specify which users can access items in the database, and the kind of access privileges (read, write, or both) that they have. Setting access permissions Each item in the NCM database has a set of associated access permissions. Access permissions are based on the assignment of two characteristics: access group and privilege. The access groups, which establish groups of users, are owner, group, and everyone. By default, the owner of an item is the user who adds the item to the hierarchy. The group for an item is the user group (or groups) that are given access to the item. The owner of the item grants access to user groups. Everyone includes the entire set of NCM users. Understanding access permissions The access privileges, which establish the actions a user can perform on an item, are read and write. The read privilege grants permission to look at the configuration of a database item (for example, it allows a user to see an item in the hierarchy and view the properties on the Properties pane associated with it), but not to change the configuration of the item. The write privilege grants permission to change the configuration of an item, to export the configuration data of an item, and to delete an item. A user possesses access privileges on a particular item if one or more of the following conditions is true: everyone has the privilege owner has the privilege and the user is the owner group has the privilege and the user is a member of a group that is granted access privileges the user is the NCM administrator Access permissions are not restricted to the device level. This means that each interface and protocol under a device can have its own access permissions. For example, you can have permission to change Lines and Sets settings in the Telephony folder but not have permission to change Call Security. This is a particularly useful property if NCM is used in support of a carrier-managed device. Access permissions can be set up to allow the managed-service provider to have one set of access permissions, while allowing the managed-end customer access to only a subset of the NCM database information. NN

53 Client environment 53 When you add a new item to the NCM database, you become the owner of the item, and NCM assigns the default access permissions to the item. Table 7 lists the default access permissions. Table 7 Default access permissions Access group Owner Administrator Group Administrator Everyone Privilege Read/Write Read Read/Write Note: The NCM administrator can configure the NCM server to use Remote Authentication Dial In User Service (RADIUS) support to authenticate and authorize NCM users to an external RADIUS server. A RADIUS server is used as the password authentication method on the device. For more information, see the NCM 6.0 Administration Guide (NN ). The following sections describe how you can view and modify item access permissions. Viewing access permissions To view a database item access permissions 1 In the navigation pane, click the item you want to view. 2 Open the Permissions tab in one of the following ways: Select View > Context Panes > Permissions. Right-click and select Permissions from the pop-up menu. The Permissions tab, shown in Figure 17, appears displaying the item access permissions. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

54 54 Client environment Figure 17 Permissions tab 3 Set your update preference by selecting the appropriate check box. If you have selected a container for example, a folder inspect the check box beside Apply settings to sub items. Select this option to apply changes to all items in the container. Clear the option to apply changes only to the container. Modifying access permissions You can modify the item access permissions only if you are the owner of the item. Any changes that you make to the access privileges of an item take effect immediately. You can also choose to modify all items in the selected subtree of an item. Note: The NCM administrator has full access privileges and does not have to be the owner of an item in order to modify the access permissions. Modifying owner and group permissions You can change the owner of an item and the group access permissions associated with it. To change the owner of a database item 1 View the access permissions of the item. See Viewing access permissions on page 53 for instructions on how to view access permissions. 2 In the Permissions tab, select an owner from the Owner drop-down list. If you are not the NCM administrator, do not choose the Administrator account. If you do, you cannot make any further modifications to the item. NN

55 Client environment 55 To change the groups with access to a database item 1 View the access permissions of the item. See Viewing access permissions on page 53 for instructions on how to view access permissions. 2 Select the groups that you want to include, and clear the groups that you want to exclude from the Groups drop-down list. Modifying access privileges To modify the access privileges for an item: In the Permissions tab, click the appropriate Read and Write check boxes in the Everyone, Groups, or Owner rows. Comparing access permissions When you select more than one item in the hierarchy and open the Permissions tab, NCM compares the access permissions for all selected items. If permissions differ among the items, the cells of those settings that are different are displayed in dark gray. For these grayed cells, you can set the access permission as you do with a single item; the new setting applies to all selected items. In Figure 18, the Everyone Write setting is dark gray, indicating a difference in access privileges among the selected items. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

56 56 Client environment Figure 18 Access settings for multiple items Changing views in the context-sensitive pane By default, the context-sensitive pane is a shared, modal display area. The pane displays the contents of the currently active tab; to change the contents, you click a different tab. This is referred to as Tab View. You can change view to Desktop View, which displays the contents of each tab in independent, separately sizable windows. To select Tab View (Figure 19, left side): Choose View > Tab View. To select Desktop View (see Figure 19, right side): Choose View > Desktop View. You can select either the tab view or the desktop view regardless of the current window style selection. Figure 19 shows the two views with the Metal window style selected. NN

57 Client environment 57 Figure 19 Tab and desktop views of context-sensitive data Tab View Desktop View Progress Window The Progress Window displays messages describing the status of tasks initiated by the NCM client. The Progress Window is always available in the bottom right of the NCM client window, but it is possible to undock the progress window. Undocking the window separates the Progress Window from the NCM main window for easy viewing where you can monitor the progress of a task without keeping the NCM main window maximized. To undock the progress window 1 Start the NCM client. 2 Click the thumbtack icon in the Progress Window area. The Progress Window undocks. Figure 20 shows an example an undocked Progress Window. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

58 58 Client environment Figure 20 Progress window Messages pane The Messages pane in the NCM window displays information about actions as they occur. For example, the pane displays a message when you change the name of a device; it also displays the results when you export configuration data. Figure 21 shows the pane with some typical network configuration messages. Figure 21 Message pane To refresh the message pane and clear the old messages, click Clear. These error messages are written to the Svrlog.txt file, in the (NCM 6.0 installation directory) > log directory for future viewing. Customizing the NCM window You can change the appearance of the main window, or only of the context-sensitive pane, to suit your preferences. To customize the window: Choose View > Preferences. The Preferences dialog box appears, displaying one of the two tabs shown in Figure 22. NN

59 Client environment 59 Figure 22 Tabs for changing the appearance of the NCM window When you exit an NCM session, the NCM server saves any changes that you have made. These changes are associated with your NCM user name, so that your changes are maintained even if you start subsequent NCM sessions from another computer. Changing the NCM window style To change the look-and-feel of the NCM window 1 Choose View > Preferences. 2 In the Preferences dialog box, click the L&F tab. The Look and Feel tab is shown on the left side of Figure Choose a style from the Select Look and Feel drop-down list: Metal (Java style, the default) CDE/Motif (Common Desktop Environment/Motif style) Windows (Microsoft style; not available on UNIX platforms) Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

60 60 Client environment 4 Click one of the following three buttons: OK sets the selected style and closes the Preferences dialog box. Apply sets the style and leaves the dialog box open. Cancel closes the dialog box without changing the window style. Changing colors and fonts Each window display style has default colors and fonts. To change the default window colors and fonts 1 Choose View > Preferences. The Preferences dialog box appears. 2 In the Preferences dialog box, click the Colors/Fonts tab. The Colors/Fonts tab is shown on the right side of Figure In the Item list, select one of the two following options: Theme Fonts/Colors to change the color of panes and controls. View Fonts/Colors to set the color of trees and lists. 4 Set the background, foreground, or selection (highlight) colors. The Background, Foreground, and Selection list display the current settings for the type of color (Theme or View) selected in the Item list. To change the current setting: a Click the Background, Foreground, or Selection list. The color dialog box appears with a selection of available colors. b c Choose any of the available colors. Click the box containing the ellipsis points (...) if you want to develop your own background, foreground, and selection colors. The tabs shown in Figure 23 appear. d e In the Color dialog box, chose the color selection method by clicking the appropriate tab: Swatches (left), HSB (middle), or RGB (right). Change colors. The Preview pane at the bottom displays changes as you make them. NN

61 Client environment 61 Figure 23 Setting color with swatches, HSB, or RGB methods f Close the Color dialog box using one of the following methods: Click OK to set the change, close the dialog box, and return to the Preferences dialog box. Click Cancel to discard the changes, close the dialog box, and return to the main Colors/Fonts pane (see right side of Figure 22). Click Reset to set the dialog box back to its original state before you started making changes. 5 To change the display font, select from the choices in the Font Name list. 6 To change the font size, select from the choices in the Font Size list. 7 Click OK to make your selections and close the Preferences dialog box. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

62 62 Client environment Running concurrent operations You can run multiple operations in parallel. When you enter multiple IP addresses to perform operations, such as archiving configurations, the operations run in multiple threads. Each archive (operation) is a separate transaction. You see a separate progress window for each individual operation, as well as a cumulative progress window for the entire operation. You can cancel individual operations or cancel the cumulative progress which, in turn, cancels all remaining tasks. The number of concurrent operations that can run depends on how much processor time the individual operations require. Once the number of operations exceeds the processor capabilities, the operations are placed in a queue. The operations in the queue are run when a new thread becomes available. Operations in the queue are processed on a first-in, first-out basis. For example, you schedule the archive of six devices from the standalone client. The archive operation is not one transaction; rather, it is six separate transactions (archive device 1, archive device 2, archive device 3, and so on). The first three or four archive transactions run concurrently, and the fifth and sixth archive transactions are placed in the queue to be run upon completion of one of the first four archive transactions. Understanding how NCM data is updated When you leave a field in the NCM GUI, or click a button, changes to the field are immediately committed to the NCM database. For example, if you edit the FTP server address on a device, the new FTP server address is committed to the database when you move the cursor to another field (the FTP server address field loses focus), or when you click another tab or button. In this case, the transaction changes the FTP server address. You do not have to save the configuration by using the Configuration > Archive > Save Config Version command. Avaya recommends that you save configurations so you can roll back to an earlier configuration or recreate a network configuration. NN

63 NCM effects on Business Element Manager Client environment 63 NCM has no effect on Business Element Manager performance while changing settings through either configuration exports or wizard operations. NCM can perform changes on a given Avaya BCM device while an Avaya BCM administrator is connected to that same Avaya BCM device using Business Element Manager. If the BCM administrator is in the same Business Element Manager tree node being modified by NCM, the BCM administrator does not see the changes until they refresh Business Element Manager. All data changes made using NCM are immediately reflected in NCM regardless of what settings appear in Business Element Manager. Changing NCM account information Your NCM user account includes a user name and a password. Treat this account information the same way that you treat other account information; for example, to keep your account secure, change your NCM password regularly. Viewing and changing account information Note: If you do not have access to your Server Setup folder or your user account, you cannot view and change account information. In such cases, request that your NCM administrator provide access to your account properties. To view and change account information other than the password 1 In the navigation pane, expand the Server Setup > User Groups folder. 2 Click the icon that represents your user account. 3 In the context-sensitive pane, click the Properties > Basic tab. The Basic pane displays your User Name, Actual Name, Address, and Password. Figure 24 provides an example of user account information. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

64 64 Client environment Figure 24 User account information 4 Type your new account information in the appropriate fields. If you change your password, press Tab, and then type your password again in the Confirm Password dialog box that appears. Changing your password To change your NCM password 1 Choose Tools > Set Login Password. The Change Login Password dialog box, shown in Figure 25 appears. NN

65 Client environment 65 Figure 25 Change Login Password dialog box 2 In the Current Password field, type your password. 3 In the New Password field, type your new password. 4 Press Enter or Tab. A dialog box, shown in Figure 26, appears prompting you to confirm your password. Figure 26 Confirm Password message box 5 In the Confirm Password box, type your new password again. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

66 66 Client environment 6 Click OK. Specifying recipients for notification When you schedule an NCM operation, you can specify that an be sent to you and others upon completion of the operation. If scheduling operations and sending s are common tasks, you can set your address preferences so that you do not have to enter addresses for each scheduled job. To specify recipient addresses for notification 1 Choose View > Preferences. 2 In the Preferences dialog box, click the Addresses tab. 3 Type an address in the top text box shown in Figure 27. Figure 27 Addresses tab 4 Click Add. The address moves to the address list below the field where you entered the address. NN

67 Client environment 67 5 Repeat steps 3 and 4 until add all the addresses. 6 Click OK. The Notification pane in the job setup dialog boxes is automatically populated with the addresses you enter when scheduling jobs to run in the future. To select recipients, highlight the desired addresses and move them to the Recipient List using the >> button. When scheduled jobs are completed the users specified in the Recipient List receive an notification. Figure 28 shows a sample notification tab for the Import From Network dialog box. See the NCM 6.0 Administration Guide (NN ) for more information about the set up of the server to use . Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

68 68 Client environment Figure 28 Notification tab Using the Help system The Help window has a left and a right pane. The left pane contains three tabs: table of contents, index, and search. The right pane is context-sensitive based on the selection made in the left pane. Table 8 shows the tab icons and explains the differences between NN

69 Client environment 69 each. Table 8 Help system tab icons Tab Icon Definition Switches the Help system view to the contents view. Use the table of contents tab to search the table of contents. Switches the Help system view to the index view. Search the index tab by index keywords. Switches the Help system to the search view. Use the search tab to perform a full text search throughout the documentation. To start the Help system, choose Help > Contents to open the Help system in the contents view, or choose Help > Index to open the Help systems in the index view. Alternatively, you can press F1 for context-sensitive Help anywhere in the NCM main window. Help can also be launched from the Help button on a dialog box within NCM. You must configure the following options for Help to work properly. The web server must be enabled. The web server IP address must be set to the NCM Server IP address. The Doc Root must be set to the NCM installation directory. The web server port number must set to a unique port number. If an error occurs when you open Help, ensure the above options are configured properly. See the NCM 6.0 Administration Guide (NN ) for information about configuring the web server and the NCM 6.0 Installation Guide (NN ) for information about creating a docroot directory for the web server. To see a general description of the navigation pane in the Help system 1 Click in the navigation pane. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

70 70 Client environment 2 Press F1. The Help topic for the navigation pane appears. See Figure 29 for an example of the Help topic. Figure 29 Help topic for the Navigation pane NN

71 71 Chapter 5 Working with items in the navigation pane This chapter explains how to work with items in the Network Configuration Manager (NCM) navigation pane. Information in this chapter is organized as follows: Selecting items on page 72 Using pop-up menus on page 72 Creating folders on page 73 Working with shortcuts on page 75 Deleting items on page 77 Renaming items on page 78 Sorting items on page 79 Locking database items on page 80 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

72 72 Working with items in the navigation pane Selecting items You can select one or more items in the navigation pane. The item you select determines what appears in the context-sensitive pane and that item receives the actions of any tasks that you perform in the context-sensitive pane. For example, if you select the DNS service in the navigation pane, the context-sensitive pane displays the DNS service configuration settings. To select an item in the navigation pane: Click the item. To select a series of items in the navigation pane: Click the first item in a series, then [Shift]+click the last item in the series. All items between the first and last items are selected. To select multiple items that are not in series: Click one item and [Ctrl]+click additional items. Using pop-up menus NCM includes pop-up menus from which you can quickly access context-sensitive menu commands. To open a pop-up menu, right-click on an item in the navigation pane. Like other NCM menus, the menu choices available on the pop-up menu depend on which item you select in the navigation pane. Figure 30 shows an example of a pop-up menu that appears when you select a networking device. NN

73 Working with items in the navigation pane 73 Figure 30 Pop-up menu Pop-up menu for device Creating folders You can use folders in the navigation tree to organize your devices and their associated data. Avaya recommends that you plan the organization structure you apply to your NCM environment. Grouping devices based on which tasks run on the same devices, at the same time, can decrease your workload when you schedule tasks. A task required to run against all of the devices in the folder must be scheduled only once against the folder and not against each individual device, thus saving task setup time. Running a task against a folder includes all devices in the folder as well as all subfolders and any devices within the subfolders. You can group your devices by time zones, software release levels, retail regions, departments, geographical regions, or any other way that best fits your organization. You can also use NCM to group Avaya Business Communications Manager (Avaya BCM) 6.0 devices of various releases in the same folder. Note: Avaya recommends limiting the number of devices in each folder to ten. If you exceed the limit of ten items in a folder, server performance decreases when you run a scheduled task against that folder. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

74 74 Working with items in the navigation pane Note: If a task (that is, one in a series of tasks that makes up an operation) fails, all remaining tasks that must be completed following the failed tasks do continue to perform. NCM lists in the Messages pane the IP address of the failed task. You can create folders under both the Configuration Data and File Management trees. You can move, copy, and delete folders. Short cuts to devices and data can be created in folders, enabling you to include the same device in multiple groupings. To create a folder in the navigation pane 1 Select the tree heading under which you want to add the folder. 2 Drag the New Folder template from the Palette tab in the context-sensitive pane. To create multiple folders at once, increase the number in the spin control at the bottom of the context-sensitive pan, and click Paste. 3 Rename the new folder by right-clicking the folder and selecting Rename from the pop-up menu. To move devices or information into a folder 1 Select the device or information from the navigation pane, that you want to place in the folder. 2 Drag the selected device or information into the folder To copy devices, information, or shortcuts into a folder 1 Select the device or information from the navigation pane, that you want to place in the folder. 2 Move the selected device or information into the folder by either: right-clicking and selecting Copy, and then right-clicking the folder and selecting Paste or Edit > Paste As Shortcut. selecting Edit > Copy, and then selecting the folder and selecting Edit > Paste or Edit > Paste As Shortcut. NN

75 Working with items in the navigation pane 75 To delete devices or information from a folder 1 Select the device or information from the folder that you want to remove. 2 Right-click and select Delete. 3 A Delete Confirmation dialog box appears with a list of the selected items. Confirm that the items in the Delete Confirmation dialog box are the items to be removed from the folder. 4 Select OK. Working with shortcuts A shortcut is a representation of an item in the navigation tree hierarchy. A shortcut is directly linked to the database item that it represents. Therefore, any change that you make to the shortcut is represented in the database item, and any changes you make to the database item are reflected in the shortcut. A shortcut is distinguished from the item it represents by a small arrow in the lower-left corner of the icon. Shortcuts can help to organize your devices into logical groups and thereby solve scheduling problems. The navigation pane organizes devices in a physical manner. With shortcuts, this same information can also be organized and managed in a logical manner. For example, you can group the same device, by region and by type of system, using a device shortcut. Creating a shortcut To create a shortcut to an item in the navigation tree 1 In the navigation pane, select the item for which you want to create a shortcut. 2 Copy the item for which you want to create a shortcut in one of the following ways: Choose Edit > Copy. On the toolbar, click Copy. Right-click the item, and then choose Copy from the pop-up menu. 3 In the navigation pane, select the folder into which you want to place the shortcut. 4 Paste the shortcut in one of the following ways: Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

76 76 Working with items in the navigation pane Choose Edit > Paste as Shortcut. On the toolbar, click Paste as Shortcut. Right-click, and then choose Paste as Shortcut from the pop-up menu. The navigation pane displays the shortcut. Figure 31 shows an example of shortcuts. Figure 31 Shortcuts in the navigation pane Viewing the location of shortcuts You can use the Shortcuts command to view the location of all shortcuts for an item in the navigation pane. To view the shortcuts for any item 1 In the navigation pane, select the item for which you want to view shortcuts. 2 Right-click, and then choose Shortcuts from the pop-up menu. The Shortcuts dialog box appears. It displays a table that includes the name and location of the selected item and the name and location of all of its shortcuts. Figure 32 shows an example of an item that has one shortcut. Figure 32 Shortcuts dialog box NN

77 Working with items in the navigation pane 77 Deleting items To delete an item from the database, you must have write access to the item. Note: When you delete an item, NCM automatically deletes any shortcuts for that item. Note: When you delete an item, free space is not automatically created on the NCM. To create free space, Avaya recommends that you run the database compaction operation. For more information about database compaction, see the NCM 6.0 Administration Guide (NN ). To delete an item from the NCM database 1 In the navigation pane, select the item that you want to delete. 2 Open the Delete Confirmation dialog box Figure 33 in one of the following ways: Choose Edit > Delete. On the toolbar, click Delete. Right-click the item, and then choose Delete from the pop-up menu. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

78 78 Working with items in the navigation pane Figure 33 Delete Confirmation dialog box 3 Click OK. Renaming items You can rename folders and templates in the navigation pane. Imported items must remain the same name as when you imported them. To rename items in the NCM database 1 In the navigation pane, select the item that you want to rename. 2 Open the Rename dialog box, shown in Figure 34, in one of the following ways: Choose Edit > Rename. On the toolbar, click Rename. Right-click the item, and then choose Rename from the pop-up menu. NN

79 Working with items in the navigation pane 79 Figure 34 Rename dialog box 3 In the New item name box, type a new name for the item. 4 If you want to rename shortcuts to this item, click the Rename references check box. 5 Click OK. The navigation pane displays the new name of the item. Sorting items By default, when you add an item to the NCM database, the navigation pane displays the item at the top of hierarchy. For example, if you add a new device to the Configuration Data folder, the new device appears as the first device in the folder. As you add more items to the database, you can sort them by name or by item type. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

80 80 Working with items in the navigation pane When you sort by name, the navigation pane displays the items in ascending alphabetical order. When you sort by type, the navigation pane displays the root folders in their default order Configuration Data, Server Setup, Scheduler, Scripts, and Saved Search Results and sorts the items within each folder by type. To sort the items in the navigation pane by name: Choose View > Sort Tree > By Name. To sort the items in the navigation pane by type: Choose View > Sort Tree > By Type. Locking database items NCM server supports concurrent users, allowing more than one user to change the configuration of the same item, at the same time. Avaya recommends you lock an item before you make any changes to the configuration of that item. When you lock an item, you block the write privilege to the item for all users except yourself. While the item is locked, other users can view only the item properties. Locking an item locks all shortcuts to that item, and locking a shortcut locks the item itself and all other shortcuts to that item. You can lock any item in the navigation pane for which you have write access. Different users can lock different items with the same device. This enables multiple users to modify separate items on the same device, without interfering with changes made by others. For example, you can lock the Ethernet interface of a device, while another user locks the serial interface on the same device. When an item is locked, a lock icon appears next to it in the navigation pane. This lock icon can be red or green, depending upon who locks the item. If you lock an item, a green lock appears on your system. In all other NCM client sessions, the lock is red. If another user locks an item, the icon appears as a red lock on your system, which indicates that you cannot modify the item. Figure 35 illustrates locked and unlocked items. NN

81 Working with items in the navigation pane 81 Figure 35 Locked and unlocked items Unlocked item Locked item You can lock and unlock a single item, a group of items, or an entire subtree of items to which you have write access. A subtree is an item and all of its associated subitems; for example, this can include a device and all of its interfaces, protocols, and user-defined items. Locking single items or groups of items To lock a single item or a group of items in the navigation pane 1 In the navigation pane, select the item or items that you want to lock. 2 On the toolbar, click Lock or choose Configuration > Lock > Item. A green lock is displayed next to the selected item or items. To lock a subtree in the navigation pane 1 In the navigation pane, select the root item. 2 Choose Configuration > Lock > Subtree. A green lock appears next to the selected item and all of its subitems. To unlock an item, a group of items, or a subtree, follow the previous procedures choosing Unlock instead of Lock. Note: As with the access permissions, the NCM administrator has special privileges for locking and unlocking items. The administrator is the only user who can unlock items that are locked by another user. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

82 82 Working with items in the navigation pane NN

83 83 Chapter 6 Updating the NCM database with upgraded devices If you upgraded from one Avaya Business Communications Manager (Avaya BCM) 6.0 release to another, and use NCM to manage these devices, you must complete the procedures in this chapter to update the NCM database. If you use NCM to manage other Avaya BCM systems that were not previously supported by NCM, you do not need to complete any procedures in this chapter. After Avaya BCM devices are upgraded, the NCM database is no longer synchronized with the actual configuration of the device. The following two operations are available to update the NCM database to reflect the newly upgraded devices: Replace Configuration in Database operation replaces the original Avaya BCM device configuration with the newly upgraded Avaya BCM device configuration in the Configuration Data folder. Replace Backup Archive in Database operation replaces the original Avaya BCM device configuration files (backup archives) with the newly upgraded Avaya BCM backup archive in the File Management folder. You can use these operations to select older Avaya BCM devices that need to be upgraded in the NCM navigation pane for update. The NCM configuration is updated, and then the old Avaya BCM device configurations are deleted from the NCM database. You can select multiple devices to be upgraded in the NCM database at the same time. These operations retrieve large amounts of data. Avaya recommends running these operations during off-peak hours to reduce the length of time to complete. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

84 84 Updating the NCM database with upgraded devices The record of the old Avaya BCM devices is not deleted until all Avaya BCM devices selected in a Replace operation are updated. This can cause the amount of disk space required by NCM to increase to double the original requirement when either of the Replace operations are run. Ensure enough disk space is available on the NCM server for either of the Replace operations to run. If disk space is limited, select fewer devices to upgrade and use the Replace operation multiple times. Note: To keep a readable record of the old Avaya BCM device configuration, perform this procedure before you upgrade the Avaya BCM device. You can then upgrade the Avaya BCM and run the NCM Replace operation. Note: Run the Export to TFTP or Send to TFTP operation and select XML-Spreadsheet as the format. Run the one of these commands before you run either the Replace Configuration in Database operation or the Replace Backup Archive in Database operation, to ensure a current archived version of the NCM database exists. This operation is supported only on Avaya BCM 3.x platforms. Run the Derby Database Compaction operation after you delete items from the NCM database either manually or by the Replace operations. For more information about how to run the Derby Database Compaction operation, see the NCM 6.0 Administration Guide (NN ). Using the Replace Configuration in Database operation to update the NCM database Use the Replace Configuration in Database operation to update the NCM database to reflect newly upgraded Avaya BCM devices. Note: This operation requires a high level of interaction with the Avaya BCM devices. Avaya recommends running this operation during non-peak usage times. NN

85 Updating the NCM database with upgraded devices 85 You can use a common shared user name and password to perform the import and backup of Avaya BCM devices, if multiple devices are selected. IP Addresses are not required by the Replace Configuration in Database operation if the IP addresses remain the same on the devices. The Replace Configuration in Database operation uses the configuration data associated with the old Avaya BCM devices in the database to import the newly upgraded Avaya BCM device. Note: If you import old Avaya BCM devices manually, without using the Replace Configuration in Database operation, you must delete the old Avaya BCM information from the NCM database manually; otherwise, NCM counts the new upgraded Avaya BCM device as a new device and decreases the number of devices that remain available in the NCM licensing. Note: NCM imports 100 percent of Avaya BCM parameters. A minimum of 100 Mbyte of disk space is needed for each Avaya BCM configuration that you want NCM to store. To update device configurations using the Replace Configuration in Database operation Use the following steps to update device information stored in the NCM configuration data folder to reflect older Avaya BCM devices that are upgraded to newer releases. 1 In the navigation pane, select a device or a folder containing the devices that require updated data. Note: The folder must be the Configuration Data folder or one of its subfolders. 2 Open the Replace Configuration dialog box, shown in Figure 36, by using one of the following methods: Select Configuration > Replace Configuration in Database from the menu bar. Right-click the device or the folder containing the devices that require updated data, and select Replace Configuration in Database. A list of the Avaya BCM devices that require updating appears in the Replace Configuration dialog box as shown in Figure 36. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

86 86 Updating the NCM database with upgraded devices Figure 36 Replace Configuration dialog box 3 Select any devices that you do not want updated to the newer release in the NCM database, and click Remove. The devices are removed from the list. NN

87 Updating the NCM database with upgraded devices 87 4 Enter the User Id and Password in the Import tab for each device listed in the items to be replaced box by selecting the device and filling out the information in the Import tab. Select multiple devices at the same time to be updated with the same User Id and Password by pressing the Ctrl key and selecting the devices. Note: You must ensure the login information in the Import tab matches the user account information on the Avaya BCM device being imported. The Replace Configuration in Database operation tries to use the login information stored in the database for the devices. If the upgraded Avaya BCM device login information is the same as the previous Avaya BCM device login information, then you need not fill in the Import tab. If the new Avaya BCM device login information is different than the login information when the device was a previous release, you must update the login information to match the new Avaya BCM login information. 5 Click Replace. Any existing device configuration and archived versions are removed from the NCM database and are replaced with the upgraded Avaya BCM configuration. The new configuration is named Avaya BCM_<IP_Address>. If the Replace Configuration in Database operation fails to update any of the selected device configurations you receive the Replace Configuration Warning dialog box, shown in Figure 37, identifying the devices. Note: You can schedule the Replace Configuration in Database operation to run for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Figure 37 Replace Configurations Warning dialog box Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

88 88 Updating the NCM database with upgraded devices Updating the NCM file management folder with upgraded Avaya BCM devices Use the Replace Backup Archive in Database operation to update older Avaya BCM devices backup archives in the File Management folder to represent updated Avaya BCM devices. After the Replace Backup Archive in Database operation completes, all older device information for the devices selected is removed from the NCM database, except common files. You can use a common shared user name and password to import and backup Avaya BCM devices, if multiple devices are selected. The Replace Backup Archive in Database operation uses the configuration data associated with the older Avaya BCM devices to import the newly upgraded Avaya BCM devices. Note: This operation requires a high level of interaction with the Avaya BCM devices. Avaya recommends running this operation during non-peak usage times. Note: If a older Avaya BCM device is imported manually, without using the Replace Backup Archive in Database operation, you must delete all old release information from the NCM database manually; otherwise, NCM considers the new upgraded device a new device and decreases the number of devices that remain available in the NCM licensing. To update device configurations using the Replace Configuration in Database operation Use the following steps to update device information stored in the NCM configuration data folder to reflect updated devices. 1 In the navigation pane, select a device or a folder containing the devices requiring updated data Note: The folder must be the File Management folder or one of its subfolders. NN

89 Updating the NCM database with upgraded devices 89 2 Open the Replace Backup Archive dialog box, shown in Figure 38, by using one of the following methods: Select File > Replace Backup Archive in Database from the menu bar. Right-click the device or the folder containing the devices requiring updated data, and select Replace Backup Archive in Database. A list of the devices that require updating appears in the Replace Backup Archive dialog box, shown in Figure 38. Figure 38 Replace Backup Archive dialog box 3 Select any devices that you do not want updated to BCM or Avaya BCM 6.0 in the NCM database, and click Remove. The devices are removed from the list. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

90 90 Updating the NCM database with upgraded devices 4 Enter the User Id and Password in the Import tab for each device listed in the items to be replaced box by selecting the device and filling out the information in the Import tab. Select multiple devices at the same time to be updated with the same User Id and Password by pressing the Ctrl key and selecting the devices. Note: You must ensure the login information in the Import tab matches the user account information on the Avaya BCM device being imported. The Backup Replace Archive operation tries to use the login information stored in the database for the devices. If the upgraded Avaya BCM device login information is the same as the previous release Avaya BCM device login information, then you need not fill in the Import tab. If the new Avaya BCM device login information is different than the login information when the device was of an older release, you must update the login information to match the new Avaya BCM device login information. 5 In the Backup Options tab, select the data to retrieve from the BCM50 device. See Figure 39 for an example of the Backup Operations tab. No Note: Avaya recommends not selecting CallPilot Messages as the resulting backup archive file is extremely large and can cause the NCM operation to time out. NN

91 Figure 39 Replace Backup Options Updating the NCM database with upgraded devices 91 6 Click Replace. Existing device backup archives are removed from the NCM database and are replaced with the upgraded Avaya BCM configuration. The new backup archive is named Avaya BCM_<IP_Address>. Note: You can schedule the Replace Backup Archive in Database operation to run for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. If the Replace Backup Archive in Database operation fails to update any selected device configurations you receive the Replace Configuration Warning dialog box identifying the devices. All failed updates are also logged to the progress window for viewing at a later time. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

92 92 Updating the NCM database with upgraded devices NN

93 93 Chapter 7 Configuring devices Network Configuration Manager (NCM) facilitates the bulk configuration of many parameters on multiple systems. You can import device configurations to the Configuration Data folder, edit the device configurations, archive the device configurations, or export the device configurations to devices. NCM imports full configurations containing all telephony parameters from Avaya Business Communications Manager (BCM) 6.0 devices. NCM also exports changes made to telephony parameters that do not have dependencies in other parameter settings in other tree items to BCM devices. An example of a telephony item that cannot be exported from the navigation tree is the System speed dial settings. NCM provides the System Speed Dial Wizard to export speed dial settings. Other wizards are available for some of the items that cannot be exported directly from the navigation tree. See Using NCM wizards on page 199 for a list of wizards and what functions they provide. This chapter describes the configuration process and is organized as follows: Adding configurations to the database on page 96 Archiving configuration data on page 108 Editing configurations on page 111 Exporting configuration data on page 112 Table 9 represents what functions you can perform to device configuration data. Table 9 Configuration Data folder of NCM Configuration Menu Selection Network (BCM device) TFTP FTP NCM Database Archive Import config information from Yes No No No Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

94 94 Configuring devices Table 9 Configuration Data folder of NCM Configuration Menu Selection Network (BCM device) TFTP FTP NCM Database Archive Export config information to Yes No No No Archive Config to No No No Yes Note: When importing or reimporting a configuration to NCM, the full device configuration is always imported. When exporting a configuration from NCM to a Avaya BCM device, you can choose what items you want to export. Note: Avaya recommends that you complete import activities during off-peak hours. Import times can be increased during high-traffic hours. Note: All of the procedures in this chapter require the proper NCM keycodes and user accounts to be implemented on the Avaya BCM devices on which you attempt to run the procedure. Refer to About this guide on page 11 for a list of tasks that must be completed on the BCM before you perform any of the following procedures. Figure 40 shows the configuration data commands that are used for the procedures in this chapter, and where they are located on the menu bar. NN

95 Configuring devices 95 Figure 40 Configuration data menu commands You cannot use this configuring devices capability to populate configuration information across multiple devices in a bulk mode, as each configuration is associated with a specific device in a one-to-one relationship. If you want to apply the configuration information of one device to one or more different devices, you must update the configuration settings within one device and then export the changed subtree to the different device. You export to a different device by updating the device information in the export function to the device in which you want to apply the changes. See Exporting differential configuration data on page 115 for information about how to export manual configuration changes from one BCM device to a different BCM device. You can copy and replicate device information only from items in the tree of a Avaya BCM device, to the equivalent items in the tree of another Avaya BCM device of the same release (for example, Avaya BCM 6.0 to Avaya BCM 6.0). See Copying a configuration on page 105 for information about how to copy partial Avaya BCM configurations from one Avaya BCM device to a different Avaya BCM device of the same release. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

96 96 Configuring devices Adding configurations to the database Before you can manage an BCM device, you must import the device configuration information into the NCM database. Importing a device configuration is the process of extracting configuration data from the BCM device and importing it into the NCM database. The Configuration Data folder contains the same information that is created when using the Session > Save Programming Record path on the BCM device. Any configuration information that you import appears in the Configuration Data folder and becomes the current configuration of the device. Reimporting a device configuration is similar to importing a device configuration, except that NCM assumes that the configuration was already imported and does not require NCM setup information, thereby saving the wait time to generate that information in real time. A device configuration must first be imported once before, are created through the Replace Configuration Database function, the reimporting option becomes available. Avaya recommends that you create a folder structure to organize your devices before you start importing the device configurations. See Creating folders on page 73 for information about creating folders. You can also use NCM to group Avaya BCM devices of various releases in the same folder. You can add configurations to the NCM database in the following ways: Importing configurations from BCM devices on page 96 Copying a configuration on page 105 Importing configurations from BCM devices You can import configuration data directly from BCM devices on your network. Importing a device configuration from the network requires you to enter the IP address (or associated name) of the device. Devices can also require a community string and one or more passwords. Configurations data is organized with the same headings as Business Element Manager upon import: Administration and Configuration. Configurations are broken into the same subsections as Business Element Manager upon import: Administration and Configuration. Note: You must install the correct NCM keycode for the BCM devices to be imported. NN

97 Configuring devices 97 Note: Users are unable to program feature buttons on their phones during an import of their source Avaya BCM. Users receive an access denied error when trying to program their phone buttons. An example of a feature affected by a configuration import is language change - Feature *501. Figure 41 shows an example of an imported Avaya BCM device configuration. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

98 98 Configuring devices Figure 41 Imported device configurations Two methods are available to importing BCM device configurations: Specifying BCM device information in the Import dialog box Importing configurations from a device list Note: The amount of time to import a device configuration varies, depending on the amount of configuration data programmed on the device. For this reason, Avaya recommends scheduling device configuration imports during low traffic hours. NN

99 Configuring devices 99 Note: Because NCM is able to import 100 percent of the Avaya BCM configuration data, NCM requires a minimum of 100 Mbyte of disk space for each Avaya BCM devices configuration. See NCM 6.0 Installation Guide for information about NCM disk space. Specifying BCM device information in the Import dialog box To import a configuration directly from a device on the network 1 In the navigation pane, select a destination folder for the device configuration data. Note: The destination folder must be the Configuration Data folder, or one of its subfolders. 2 Open the Import from Network dialog box, shown in Figure 42, by using one of the following methods: Select Configuration > Import > From Network from the menu bar. Click Import Devices from the toolbar. Right-click on the folder where the Import is to be placed, and select Import. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

100 100 Configuring devices Figure 42 Import From Network dialog box 3 From the Select a driver drop-down list, select the BCM device driver. If you have an Avaya BCM network with mixed, Avaya BCM 3.6, Avaya BCM 3.7, BCM50 1.0, Avaya BCM 4.0, BCM50 2.0, BCM , Avaya BCM 5.0 and BCM 6.0 devices, you can use the Auto-detect option. Once you select Auto-detect, place your cursor in the Device s IP address or hostname field and press Enter, you are prompted to supply the SNMP community string name. SNMP must be configured on the BCM device for the Auto-detect to work. See About this guide on page 11 for more configuration information. 4 Enter the IP address, or host name, in the Device s IP address or hostname box. 5 Click Add. The Import tab appears on the right side of the Import From Network dialog box. Figure 43 shows an example of the Import tab. The device IP address you enter populates the Import tab. NN

101 Configuring devices 101 Figure 43 Import tab 6 In the User Id field, enter the User ID for the device to which you want to connect. 7 In the Password field, enter the password for the device to which you want to connect. 8 Enter the BCM Public community string in the Community String field, if required. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

102 102 Configuring devices 9 In the Keycode field, enter the BCM NCM keycode filename for the device to which you want to connect. The keycode file must be located in the <NCM_SERVER_INSTALL_DIR>\Temp folder and the filename is case sensitive. If an NCM keycode is applied already to the BCM device, leave the Keycode field blank. Note: Keycode files are generated using the Avaya keycode Retrieval System (KRS). The keycode file is a text file and the files name must be Systemid_VV.lic (for example, 0B1B2C3D4E5F_03.lic). The name of the keycode is not case-sensitive. The system ID format is a strong of 12 characters with no colons embedded in the string. There must be only one keycode file for each BCM device located in the <NCM_SERVER_INSTALL_DIR>\Temp folder. NCM only looks for the matching system ID, selected in the Keycode wizard, in the keycode file name. If there are two keycode files with the same system ID, but different version numbers in the <NCM_SERVER_INSTALL_DIR>\Temp folder, NCM may or may not use the correct version of the keycode. 10 Repeat steps 3 through 9 until all of the desired devices are listed in the import list. 11 Click Import. NCM imports the configuration data into the folder that you specified in step 1. You can schedule the import for a later time. See Chapter 9, Scheduling NCM operations, on page 171 for more information. Importing configurations from a device list Instead of specifying IP addresses and password information in the Import From Network dialog box, you can specify this information in a file, and add the information from that file to the Import List Dialog box. NCM reads the information from the Import List Dialog box and imports the configurations into the NCM database. SNMP v1 must be enabled on the Avaya BCM device for the import from a device list to work. The device configuration is not specified in the device list; therefore, NCM must use the auto-detect feature to determine the type of Avaya BCM device being imported. NN

103 Configuring devices 103 To import devices listed in an import file 1 Create the device list file. Use a text editor to create a file that lists the devices you want to import. Put each device on a separate line. List the required parameters of each device separated by commas or spaces: the IP address followed by the SNMP community string and 0, 1, or 2 strings. A space is not a valid character. The pound sign (#) placed at the beginning of a line blocks the line and NCM does not use the information. Table 10 shows all of the parameters required for the device list file. Figure 44 shows an example of device list file. Table 10 Device list file parameters Parameter IP Address Community String User ID Password Keycode Timeout Information IP address of the BCM SNMP community string password of the BCM BCM User ID BCM User password BCM keycode Timeout interval for the import Figure 44 Import list text file 2 In the navigation pane, select a destination folder for the device configuration data. 3 Open the Import From Network dialog box in one of the following ways: Choose Configuration > Import > From Network. On the toolbar, click Import. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

104 104 Configuring devices 4 Click Add List. (Note that if you are running the NCM Web client, the Add List button is not available). The Import List Dialog box appears. Figure 45 shows an example of the Import List Dialog box. Figure 45 Import List dialog box 5 Click Browse. Use the Open dialog box to search for the device list file. 6 Select the file you edited in step 1 and click Open. The Import List Dialog box is populated with the information contained in the device list file. 7 Click OK. The Import List Dialog box closes, and the Import from Network dialog box is updated with the information from the file. NN

105 Configuring devices 105 Alternatively, you can type or paste the device information directly in the Import List Dialog box, and then click OK. 8 In the Import From Network dialog box, click Import. Copying a configuration Use the NCM Copy feature to copy a full Avaya BCM device configuration or Avaya BCM parameters of a configuration. The Copy feature simplifies configuring a large number of Avaya BCM devices that are identical except for one or two fields. For example, if you have a network of 100 Avaya BCM 6.0 devices and need to modify the DHCP information, you can program the DHCP information in one Avaya BCM 6.0 device and then use the Copy feature to copy DHCP information to all of your Avaya BCM 6.0 devices. To copy a configuration in the navigation pane 1 Import a Avaya BCM device from your network into NCM. 2 From the navigation pane, select the device configuration or parameter of a Avaya BCM configuration from the Configuration Data folder. 3 From the menu bar, select Edit > Copy. 4 Select the copy destination location, which must be another Avaya BCM device, and choose Edit > Paste. After a few moments, the copy of the configuration appears in the location specified. You can make changes to the configuration as necessary and then export it to the Avaya BCM devices on your network. See Editing configurations on page 111 for information about how to edit a device configuration. Note: In some instances when you copy a Avaya BCM device parameter, you cannot use the paste function because that parameter does not allow multiple settings. An example is the SNMP parameter under Services. Instead, use the Edit > Replace feature to update your configuration. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

106 106 Configuring devices Reimporting configurations The first time you import a Avaya device configuration, you must perform the full configuration import. After an BCM is imported into the NCM server, you can use the Re-import option to fetch the current BCM device configuration information. The Re-import option works the same way as the Import configuration option; however, the Re-import option updates the device information that is stored in the NCM server, rather than creating a new item in the Configuration folder. Reimporting eliminates multiple instances of the same device in the NCM database. Use the Re-import feature when a device configuration is changed outside the NCM environment (for example, by using the Business Element Manager). Reimporting the device configuration updates the NCM database to reflect the configuration as it exists on the device. Note: This operation requires a high level of interaction with the Avaya BCM devices. Avaya recommends running this operation during non-peak usage times. To reimport the configuration data of a device 1 In the navigation pane, select the devices from which you want to reimport configuration data. 2 Choose Configuration > Re-import > From Network. The Re-import From Network dialog box appears. See Figure 46 for an example of the Re-import From Network dialog box. NN

107 Configuring devices 107 Figure 46 Re-import From Network 3 In the IP Address field, enter the IP Address of the device from which you want to reimport. 4 In the User Id field, enter the User ID for the device to which you want to connect. 5 In the Password field, enter the password for the device to which you want to connect. 6 Enter the BCM Public community string in the Community String field, if required. 7 In the Keycode field, enter the BCM keycode for the device to which you want to connect. If a keycode file including the NCM keycode is already applied to the BCM device, leave the Keycode field blank. 8 Click Re-import. If you last imported the configuration from the network, the information in the Import pane is correct. However, if you last reimported the configuration from the TFTP directory, the information in the Import pane is incomplete, and you must supply additional information. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

108 108 Configuring devices Optionally, click the Schedule tab to schedule the reimport operations for a later time. See Scheduling jobs on page 172 for more information about how to schedule jobs to run in the future. Archiving configuration data Use the archiving operation to save current Configuration Data files to the NCM database for later use. Multiple archived configurations can exist within the NCM database and can be made the current configuration, if required. Archiving preserves the current state of a configuration, before you modify it. If the modifications you make are incorrect, you can revert to one of the archived configurations. Note: If you archive configuration data in the Configuration Data folder, a current, imported BCM device configuration is saved to the NCM database. Archiving configuration data in the Configuration Data is different from archiving configuration files in the File Management folder, which retrieves a backup directly from an BCM device and stores it, as a binary file, in the NCM database. After you archive a configuration, you cannot edit it. You can edit only current versions of configurations (that is, those that you can view in the navigation pane hierarchy). For more information, see Editing archived configurations on page 111. To archive current configuration data 1 Select the device to be archived in the Configuration Data tree. 2 Select Configuration > Archive > Save Config Version. The Save Config Version dialog box appears. Figure 47 is an example of the Save Config Version Dialog box. NN

109 Configuring devices 109 Figure 47 Save Config Version 3 Enter a label in the Label field for the configuration you want to archive. 4 Enter a comment in the Enter Comment field to describe the contents of the configuration archived. 5 Click OK. The configuration is then saved in the archive database. To view the configuration data you archive Select Configuration > Archive > Show Archived Configs. The Show Archived Configs dialog box appears. The Show Archived Configs dialog box contains a list of the archived configurations based upon the date you archived them, as well as the label and the comments you entered with them. See Figure 48 for an example of the Show Archived Configs Dialog box. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

110 110 Configuring devices Figure 48 Show Archived Configs Dialog You can perform multiple actions on the archives within the Show Archived Configs Dialog box: Click Use as Current to set the item in the tree to the selected configuration version. The selected archived configuration replaces the current device configuration in the tree. Note that this action does not remove the selected archived configuration from the archive database. Avaya recommends archiving the current device configuration in the navigation tree before replacing it with an archived configuration, so you have a backup of the current configuration. To compare two list entries at a time, select the entries, and then click Compare. A Version Differences dialog box appears showing the differences between the configurations. If more than two entries are selected at a time, all but the first two entries are ignored. See Synchronizing NCM data and device configurations on page 184 for more information about how to compare device configurations. To delete a configuration or multiple configurations, select one or more archived configurations and then click Delete. The selected archived configurations are then deleted from the archive. Run the NCM compact operation. For more information about the compact operation, see Running the Derby database compaction tool in the NCM 6.0 Administration Guide (NN ). NN

111 Configuring devices 111 Editing configurations To edit an existing configuration in the Configuration Data folder 1 Select a device, multiple devices, or a sub-folder. 2 Select the Properties tab. 3 Enter the new values in the provided fields for the information you want to change. Editing archived configurations You can edit only current versions of configurations (configurations that you can view in the navigation pane hierarchy). Once you archive a configuration, you cannot edit it unless you use the following procedure. To make an archived configuration the current configuration 1 Select the device in the navigation pane. 2 Select Configuration > Archive > Show Archived Configs. The Show Archived Configs Dialog box appears. See Figure 48 for an example of the Show Archived Configs Dialog box. 3 Select the desired archive from the list. 4 Click the Use as Current button. The device in the tree now is replaced by the archived version that you can edit. Be aware that this operation does not change the original archived configuration; instead, a new configuration is created and is added to the navigation pane. Note: Avaya recommends archiving the current configuration before you start this process so that you can return to it later, if needed. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

112 112 Configuring devices Exporting configuration data Exporting sends configuration data from the NCM server to an BCM on the network. The BCM is reconfigured in the process. The configuration can be configuration data previously imported from an BCM device and modified on the NCM Server or a new configuration created on the NCM Server. You control when configuration data is exported, enabling you to experiment with different configurations, without adding invalid data to your network. The three different types of exports are: Exporting configurations Exporting partial configuration data on page 114 Exporting differential configuration data on page 115 Note: The amount of time to export a device configuration varies, depending on the amount of configuration data selected for export on the device. For this reason, Avaya recommends scheduling device configuration exports during low traffic hours. NCM cannot export all configurations. Any parameters in the configuration you are exporting that can create a new programming option in the Avaya BCM will only have read-only status. You cannot use NCM to change these parameters and export them. For example, telephone sets can have various programming options.you can import the telephone set model to NCM and view the selection, however, you cannot use NCM to change the model and export it back to the Avaya BCM system. NN

113 Configuring devices 113 Exporting configurations Use the NCM export tool to export subsets of a configuration by selecting specific folders from the navigation tree for export to the BCM device. You can export configurations or nodes only to an BCM device. When you export to an BCM device, the device is reconfigured based on information currently in the NCM database. Note: If you manually change an BCM device configuration using the Business Element Manager, the physical configuration of the device can be more current than the configuration information for that device in the database. If you want to maintain that configuration on the BCM device, you can use the Re-import feature to update the NCM database from the device and then update the configuration and export it to the BCM device. (See Reimporting configurations on page 106.) Note: Avaya recommends that you export configurations by subset and not in their entirety. Exporting a complete configuration to BCM device by selecting a complete Avaya BCM 6.0 folder in the NCM client, does not have the same effect on the Avaya BCM device as performing a restore operation using a backup archive. Some information may be missing. To ensure the restoration of a BCM device configuration, you must use the File > Send >Configuration to network workflow. To export a subset of configuration data directly to an BCM device Note: Exporting configurations does not restore Avaya BCM device configurations. To ensure the restoration of an BCM device configuration, you must use the File > Send >Configuration to network workflow. 1 In the navigation pane, select the device or devices to which you want to export the configuration data. 2 Run the Export command in one of the following ways: Choose Configuration > Export > To Network. On the toolbar, click Export, and then choose Network. The Export To Network dialog box appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

114 114 Configuring devices 3 In the IP Address field in the Export dialog box, enter the IP address of the server to which you want to export the configuration. 4 In the Export dialog box, enter the BCM Public community string in the Community String field, if required. 5 In the User ID field in the Export dialog box, enter the user ID for the BCM to which you want to export the configuration. 6 In the Password field in the Export dialog box, enter the password for the BCM to which you want to export the configuration. 7 Click Preview to see the configuration data that is exported to the device prior to exporting it. The Preview dialog box appears. 8 Click Export in either the Preview or the Export dialog box. 9 Click Export in either the Preview or the Export dialog box. The Preview dialog box appears. An export process that shows an error at the end can indicate a partial export failure. Check the export results printed at the end of the export in the progress window to review the details. You can restart the server to complete the process. Note: The Export dialog box has a check box labeled Export changes only. This option is selected by default. When selected, only changes made to the configuration since the last import are exported. When cleared, the entire configuration, including any unchanged data, is exported. Use caution when exporting the entire configuration, as the entire device configuration is overwritten, and any default settings can be lost. Exporting partial configuration data Partial export is the method of exporting a subset of device configuration data. For example, exporting only the Public Network item in the configuration tree of a device is considered an incremental export. NN

115 Configuring devices 115 To export a subnode under an BCM device configuration 1 Select the subnode of the configuration from the navigation pane that you want to export. 2 Select Configuration > Export > To Network to export the configuration directly to the BCM device. 3 Ensure that the Export changes only check box is cleared. All subnode parameters are exported to the selected BCM device. 4 Follow the prompts to complete the export. Exporting differential configuration data Differential export is the method of exporting only the changes made to a configuration stored on the NCM server to an BCM device. For example, if you change only the Public Auto DN field in the Public Network item in a configuration, then select a differential export. Only the changes to the Public Auto DN field are exported to the BCM device. This is different to a partial export, where all information from the Public Auto DN field, including both changed and unchanged information, is exported. Differential exports can be combined with partial exports to narrow the amount of data that must be parsed through for export, thus decreasing the run time for the export. Note: You can do a differential export from the selected BCM to a different BCM by updating the device connection information in the Device tab of the Export to Network dialog box. To perform a partial export of a subnode under an BCM device configuration 1 Select the configuration of the subnode of the configuration from the navigation pane that you want to export. 2 Select Configuration > Export > To Network to export the configuration directly to the BCM device. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

116 116 Configuring devices 3 Ensure that the Export changes only check box is selected. Only the changed parameters are exported to the BCM device. Note: You can do a partial export from the selected BCM to a different BCM by updating the device connection information in the Device tab of the Export to Network dialog box. NN

117 117 Chapter 8 Using the file management folder In addition to providing you the capability to edit Avaya Business Communications Manager (Avaya BCM) 6.0 configurations at the property level, the Network Configuration Manager (NCM) is a file management system. You can archive configuration files (Avaya configuration files) and common files in the File Management folder. You can also send configuration files and common files from the File Management folder to devices. configuration files files that are exact representation of specific devices. You cannot alter these files. These files are the same as the files created through a BCM Backup operation on the Business Element Manager (backup archive) but include some additional information required by NCM to store them in the NCM environment. Common files files that are not associated with any specific device, such as auto attendant greeting files. Image files files used for software update distribution to Avaya BCM 3.x devices. The Software Update Wizard is used to distribute software updates to BCM devices. If you have no Avaya BCM 3.x devices on your network, the Images folder is empty. Information about managing Image files is in the Network Configuration Manager 3.6 Client Software User Guide. Note: You cannot view or edit configuration files stored in the File Management folder. The configuration files in the File Management folder are exact representations of configuration files that were retrieved from devices or TFTP servers. They cannot be edited. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

118 118 Using the file management folder File Management functions are done using the commands under the File menu in the tool bar, such as Archive, Update, and Send. Table 11 shows the different devices from which you can archive files, and Table 12 shows the different devices to which you can send files. Table 11 File Management Archive operations From Network From TFTP From FTP Configuration files Yes Yes Yes Common files Yes Yes Yes Table 12 File Management Send operations To Network To TFTP To FTP Configuration files Yes Yes Yes Common files Yes Yes Yes Figure 49 shows the menu bar commands for managing configuration and common files. Figure 49 Configuration file management menu NN

119 Using the file management folder 119 Information in this chapter is organized in the following way: File Management Overview on page 119 Archiving configuration files on page 120 Updating configuration file archives on page 131 Sending configuration files on page 138 Archiving Common Files on page 147 Sending Common Files on page 161 File Management Overview In NCM, file management operations involve moving files to and from devices on the network and storage files. The File Management folder contains all configuration files for specific BCM devices. The top-level File Management folder in the navigation pane includes the Images folder and the Common Files folder. The Images folder contains Avaya BCM 3.x patch image files and is not used for BCM devices. The Common Files folder contains all non-configuration files that can be used on any BCM device, such as auto-attendant greetings, CCR trees, and Music Manager files.. Note: The File Management folder does not contain a default configuration file folder. You can create a configuration file folder by copying the folder in the Palette tab to the File Management folder and renaming it appropriately. See Creating folders on page 73 for information about how to create new folders. Archiving and sending configuration information is similar to the import and export operations described in Chapter 7, Configuring devices, on page 93, except that the system does not parse the information. Instead, the system stores the data. The following sections explain how to manage configuration files in NCM. Note: NCM Server can run concurrent operations. Each operation is run as its own transaction and can be managed individually. See Running concurrent operations on page 62 for more information about running multiple operations at one time. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

120 120 Using the file management folder Archiving configuration files Archiving saves configuration files into the NCM database. Every time you archive a configuration file, a new item representing the device configuration appears under the File Management folder in the Navigation tree. See Figure 50 for an example of the item that appears when you archive a configuration file. Figure 50 Archived configuration files You can archive files into the NCM database from the following sources: Archiving a configuration file from an BCM device on page 121 Archiving a configuration file from a TFTP server on page 125 Archiving a configuration file from an FTP server on page 130 As well as using NCM to archive files directly from the Network, you can also create configuration files (backup archives) using the backup task within the Business Element Manager. After you place the backup file on a TFTP or FTP server, you can access the file using the NCM archival process. You can place the common files on a TFTP or FTP server using your regular software. The process of archiving configuration files is explained in Archiving a configuration file from an BCM device on page 121 and Archiving a configuration file from a TFTP server on page 125. NN

121 Using the file management folder 121 NCM provides the Trim Archive Wizard to help manage the number of archive files stored in the NCM database. You can use the wizard to reduce the amount of archive files per item to a specified number. You can use the File >Update procedure to add new instances of the configuration file, for example, using a recurring schedule. Archiving a configuration file from an BCM device BCM configuration file is the same as the backup archive created through the backup function within Business Element Manager, with the addition of NCM-specific data. Each archived configuration file entry contains a label, date, size, and name, and appears as a row in the table properties of the archived configuration object under each managed device. The archived configuration file from an BCM device is a complete backup rather than a backup of selected components. You can archive configuration files directly from devices on your network. You select the device you want to archive, and then choose to include or exclude voic messages from the archive. Archiving configuration files from the network requires you to enter the device IP address (or associated name). Some devices also require a community string and one or more passwords. Note: Before you begin archiving configuration files from BCM devices, create a folder hierarchy for configuration files. Note: This operation requires a high level of interaction with the Avaya BCM devices. Avaya recommends running this operation during non-peak usage times. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

122 122 Using the file management folder To archive a configuration file directly from a device on the network 1 In the navigation pane, select the File Management folder or a subfolder. See Creating folders on page 73 for information about how to organize and create folders. 2 Select File > Archive > Config From Network from the menu bar. 3 The Archive Config From Network dialog box appears. See Figure 51 for an example of the Archive Config From Network dialog box. Figure 51 Archive Config From Network dialog box 4 In the Select a driver list, select BCM. You can use the default value Auto-detect, but SNMP must be enabled on the BCM devices for the devices to be detected. 5 Enter the IP address or name of the device whose configuration you are archiving in the Device s IP address or hostname box. NN

123 Using the file management folder Click Add. The Device Access tab appears on the right side of the Archive Config from Network dialog box. The IP address field is automatically populated with the IP address highlighted in the Device s IP address or hostname box when you click the Add button. 7 In the IP Address field, enter the IP address of the BCM to which you want to connect. 8 In the User Id field, enter the user ID for the device to which you want to connect. 9 In the Password field, enter the password for the device to which you want to connect. 10 In the Community String field., enter the BCM Public community string if you use Auto-detect. 11 Repeat steps 5 through 11 for each additional device you want to archive. 12 In the Backup Options tab, select the check boxes beside the type of information that you want to include in the backup file; clear the check box to exclude the information from the backup file. See Figure 52 for an example of the Backup Options tab. The different types of information that are allowed in the backup file are listed in Table 13. Note: Avaya does not recommend that you select CallPilot Messages in the Backup Options tab because the resulting backup file can be very large. Saved personal voic recordings can cause the Archive operation to fail. 13 In the Backup Options tab, select one of the following types of backup that you want to run from the Backup Type drop-down list. Configuration: Only the Avaya BCM configuration data is archived. Application: The entire Avaya BCM system is archived. 14 Check or clear the check boxes to indicate if you want to archive these configurations.. Note: The CallPilot and Contact Center applications are inaccessible on your Avaya BCM during the archive process; therefore, Avaya recommends running the archives during off-peak hours. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

124 124 Using the file management folder Warning: If you choose not to archive the Voic and Contact Center configurations, both applications do not function if the archive is sent back out to the devices. Figure 52 Backup Options tab Table 13 Backup Options tab check boxes Check box CallPilot Configuration CallPilot Messages IP Music Data included Includes Voic and Contact Center information. Includes Voic , and Contact Center configuration, and Voic and Contact Center messages. Includes IP Music files. NN

125 Using the file management folder 125 Warning: If you choose not to archive the CallPilot and Contact Center configurations, neither application functions if the archive is sent back out to the devices. Note: The CallPilot and Contact Center applications are inaccessible on your BCM during the archive; therefore, Avaya recommends that you perform archives during off-peak hours. 15 Select the Enter Label check box. 16 Type the new label in the Enter Label field if you want to add a label to the archived file that is more descriptive than the default time stamp. 17 Click the Add Comment button. 18 Type a comment in the Comment dialog box that appears. To view the comments you added, select a stored Config Archive in the Navigation pane and then click Edit under the Comment field in the Config Archive tab of the context-sensitive pane. 19 Click Archive. Configuration files are archived immediately if you click Archive in the Archive Config tab. Configuration files are archived at the scheduled time if you click Archive in the Schedule tab. Note: You can schedule the import for a later time when the network is less busy. This is advisable if you archive data from many devices. See Chapter 9, Scheduling NCM operations, on page 171 for more information. NCM archives the configuration file into the folder that you specified in step 1 and provides you with a status update box. Archiving a configuration file from a TFTP server In addition to archiving configuration files from BCM devices, you can archive from a TFTP server directory. BCM configuration files saved to your computer using Business Element Manager can be transferred to a TFTP server. You can archive these configuration files on the NCM server for centralized management and storage. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

126 126 Using the file management folder You can archive a configuration from the default TFTP directory or from a remote TFTP directory. Note: TFTP operations support file sizes up to 32 MB. Use FTP for large files. The timeout value must be increased when you archive files larger than 32 MB. Archiving a configuration file from the default TFTP directory The default TFTP directory is C:\Program Files\Nortel\NCM\database\tftp. You can change the default TFTP server directory to a different location in Server Setup > TFTP Server in the navigation pane. Files must be placed in the TFTP directory from a prior NCM or Business Element Manager operation for archive operations to function properly. Note: Connection parameters for archive configuration files are blank when archived from an TFTP. Avaya recommends that you enter the connection parameters manually in the properties tab to ensure the correct connection parameters are displayed in the Send dialog box when you send archive configuration files from the NCM server. To archive configuration files from the default TFTP directory 1 In the navigation pane, select the File Management folder or a subfolder. 2 Select File > Archive > Config From TFTP from the menu bar. The Archive Config From TFTP dialog box, as shown in Figure 53, appears. NN

127 Using the file management folder 127 Figure 53 Archive Config From TFTP 3 In the TFTP server list, select Configured TFTP Server (the default selection). 4 In the Files in TFTP directory box, select the files you want to archive. If the list is empty, verify the location of the TFTP server directory and copy the files you want to archive to the directory. 5 In the Select a driver list, select the BCM driver. By default, Auto-detect is selected. 6 Click Add. The files you select to archive to NCM are listed in the Files to Import tab at the bottom of the Archive Config From TFTP dialog box. Repeat steps 5 and 6 until all the files you want to archive are added to the import list. Go to step 7 or add remote files to the list as explained in Archiving a configuration file from a remote TFTP directory on page 128. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

128 128 Using the file management folder 7 Click Archive. Configuration files are archived to NCM immediately if you click Archive from the Archive Config tab. Configuration files are archived at the scheduled time if you click Archive on the Schedule tab. Note: You can schedule the archive for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Archiving a configuration file from a remote TFTP directory You can change the default TFTP server directory to a remote TFTP server directory by clearing the Use Internal check box in Server Setup > TFTP Server in the navigation pane. Files must already be in the remote TFTP directory for archive operations to function properly. Note: Connection parameters for archive configuration files are blank when archived from an TFTP. Avaya recommends that you enter the connection parameters manually in the properties tab to ensure the correct connection parameters are displayed in the Send dialog box when you send archive configuration files from the NCM server. To archive a configuration file from a remote TFTP server: 1 In the navigation pane, select the File Management folder or a subfolder. 2 From the menu bar select File > Archive > Config From TFTP. The Archive Config from TFTP dialog box appears. 3 In the TFTP server: list, select Remote TFTP Server. The contents of the top two panes of the Archive Config From TFTP dialog box change. In the upper-left pane, the TFTP Server s IP address or hostname: box is enabled; in the upper-right pane, the Files in TFTP directory: box is replaced by the Enter name of file: box. Figure 54 shows an example of the Archive Config from TFTP dialog box when Remote TFTP Server is selected. NN

129 Figure 54 Archive Config from TFTP (remote server) dialog box Using the file management folder In the TFTP Server s IP address or hostname box, type the remote host name or IP address. 5 From the Select a driver list, select the BCM driver. By default, the Auto-Detect driver is selected. 6 In the Enter name of file: box, type the name of a file you want to archive. 7 Click Add. The file is added to the Files to Import list. Repeat steps 6 and 7 until add all the remote files you want to archive. 8 Click Archive. Configuration files are archived immediately if you click Archive on the Archive Config tab. Configuration files are archived at the scheduled time if you click Archive on the Schedule tab. Note: You can schedule the archive for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

130 130 Using the file management folder Archiving a configuration file from an FTP server Archiving from an FTP directory operates much like TFTP. Use an FTP server instead of the TFTP server when configuration files are larger than 32 MB. An FTP server can be used for off-box storage of routine BCM backups performed through Business Element Manager. The configuration files can then be archived by the NCM server. Also, users can browse through the FTP server directories to select files to archive. To access an external FTP server, you must provide the IP address, a user name, and any required passwords. Note: Connection parameters for archive configuration files are blank when archived from an FTP. Avaya recommends that you enter the connection parameters manually in the properties tab to ensure the correct connection parameters are displayed in the Send dialog box when you send archive configuration files from the NCM server. To archive a configuration file from an FTP server 1 In the navigation pane, select the File Management folder or a subfolder. 2 Select File > Archive > Config From FTP from the menu bar. The Archive Config From FTP dialog box, shown in Figure 55, appears. Figure 55 Archive Config File From FTP NN

131 Using the file management folder Identify the FTP server, where the configuration files reside, in the Choose an FTP Server: pane. See Table 14 for the data required to identify the FTP server. Table 14 FTP data requirements Field FTP Server User Name Password Initial FTP directory: Data Required FTP Server IP Address FTP user name FTP password FTP directory name that holds the configuration files you want to archive. 4 Select the BCM driver. 5 Click FTP Connect. The top right pane is populated with the contents of the FTP Server directory. 6 In the contents pane, select the files that you want to archive, and click Select. Repeat the process until add all of the files you want to archive. The bottom pane updates to list the items that you select. 7 Click Archive. Configuration files are archived immediately if you click Archive on the Archive Config File tab. Configuration files are archived at the scheduled time if you click Archive on the Schedule tab. Note: You can schedule the archive for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Updating configuration file archives When you update a configuration file archive, all the configuration data (backup archive) is retrieved from the BCM device again. While newly archived configurations are represented by a new device representation under the top-level file management folder, updating an archive adds an additional row to an existing archive. Updated archives are matched by either the IP address or the TFTP file name. See Figure 56 for an example of an updated configuration file archive. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

132 132 Using the file management folder Figure 56 Updated configuration file archives You can update configuration file archives from the following sources: Updating configuration files from the network Updating configuration files from a TFTP directory on page 134 Updating configuration files from FTP Server on page 135 Updating configuration files from the network Updating a configuration file is a similar operation to archiving configuration data, in that multiple snapshots of information are kept in the NCM database for the same device. The difference between the two operations is that Archive Config Data operates on the current configuration in the database to create an NCM backup. Update Config File can be used to save a backup archive of the Avaya BCM configuration on a scheduled and recurring basis. Use the following procedure to update a configuration file from the network. Note: This operation requires a high level of interaction with the Avaya BCM devices. Avaya recommends running this operation during non-peak usage times. To update a configuration file archive from the network 1 In the navigation pane, select the File Management folder or a device in the folder. NN

133 Using the file management folder From the menu bar select File > Update > Config From Network. The Update From Network dialog box appears. Figure 57 shows the Update From Network dialog box that appears for a Avaya-specific device. Figure 57 Update dialog box 3 Select the configuration file archives you want to update. 4 Click Update. The NCM database is updated immediately if you click Update on the Update tab. The NCM database is updated at the scheduled time if you click Update on the Schedule tab. Note: You can schedule the update for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Note: Use the Trim Archive wizard to keep the number of updates to a specified number. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

134 134 Using the file management folder Updating configuration files from a TFTP directory To update a configuration file archive from a TFTP directory 1 In the navigation pane, select the File Management folder or a device in the folder. 2 From the menu bar select File > Update > Config From TFTP. The Update from TFTP dialog box shown in Figure 58 appears. Figure 58 Update From TFTP dialog box 3 Select the configuration file archives you wish to update. 4 Enter the TFTP Server Name in the TFTP Server Name field, located in the TFTP Access Pane. 5 Enter the File Name in the TFTP File Name field, in the TFTP Access Pane. 6 Click Update. Configuration files are updated immediately if you click Update from the Update tab. Configuration files are archived at the scheduled time if you click Update from the Schedule tab. Note: You can schedule the update for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. NN

135 Updating configuration files from FTP Server Using the file management folder 135 To update a configuration file archive from an FTP server 1 In the navigation pane, select the File Management folder or a device in the folder. 2 Select File > Update > Config From FTP from the menu bar. The Quick Send Update dialog box shown in Figure 59 appears. The Quick Send dialog updates the file from the server it was archived using the same user name, password, and original file name. Figure 59 Quick Update to FTP dialog box 3 If the Different servers selected dialog box shown in Figure 60 appears, skip to step 6; otherwise, perform steps 4 and 5. 4 Select the files in the List of Config Files to Update pane. You can schedule the update for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

136 136 Using the file management folder 5 Click Update. The NCM database is updated immediately if you click Update on the Update tab. The NCM database is updated at the scheduled time if you click Update on the Schedule tab. Note: Quick Update works only when you select files originating from the same FTP server. If you select files that originate from multiple servers, a dialog box informs you of this, and the Update Config File to FTP dialog box appears. You then can enter the FTP Server and Destination Folder information needed to complete the operation. 6 If the update operation detects that the update source file location is different than the original update source file location, the Different servers selected dialog box shown in Figure 60 appears. Figure 60 Different servers selected message 7 Click OK. The Update Config File from FTP dialog box, shown in Figure 61 appears. NN

137 Using the file management folder 137 Figure 61 Update to FTP dialog box 8 Identify the FTP server, where the configuration files reside, in the Choose an FTP Server pane. See Table 15 for the data required to identify the FTP server. Table 15 Update configuration files FTP Server data requirements Field FTP Server User Name Password Initial FTP directory: Data Required FTP Server IP Address FTP user name FTP password FTP directory name that holds the configuration files you want to archive. 9 Click FTP Connect. The top-right pane is populated with the contents of the FTP Server directory. 10 In the Contents pane, select the files that you want to archive and click Select. Repeat the process until you have added all of the files you want to archive. The bottom pane updates to list the items that you select. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

138 138 Using the file management folder 11 Click Update. The NCM database is updated immediately if you click Update on the Update tab. The NCM database is updated at the scheduled time if you click Update on the Schedule tab. You can schedule the update for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Sending configuration files You can send configuration files to the following destinations: Sending configuration files to an BCM device Sending configuration files to a TFTP server on page 143 Sending configuration files to an FTP server on page 144 The process of sending configuration files is explained in the sections that follow. Sending configuration files to an BCM device You can send and restore configuration files (backup archive) directly to devices on your network. This is the same as using the restore operation in Business Element Manager. You can either send the entire configuration file or specific components within the configuration file. You can also send the entire configuration file (backup archive) or a subset of it to other devices for quick configuration. You must send configuration files to BCM devices one at a time because the restore operation is associated with one device and is typically used for corrective reasons. The restore operation overwrites the program data on the device. Another reason to send configuration files to BCM devices is to quickly load a reference configuration to a new unconfigured BCM device. NN

139 Using the file management folder 139 To send a configuration file directly to a device on the network 1 In the navigation pane, select the File Management folder. Note: When you archive a device, you can label that archive. When you send the configuration to the network, the database looks at the label to associate it with other similar labels and to distinguish it as unique. 2 Select you system image from the expanded File Management tree. 3 Select the Properties tab from the right pane. The Properties pane appears. 4 Select the Device Access tab from the Properties pane. The Device Access pane appears. 5 Update the fields in the Device Access tab with the appropriate information. See Table 16 for the data required to update the Device Access tab fields. Table 16 Device Access tab values Field Data Required IP Address IP address of the Avaya BCM User Id User ID for the Avaya BCM. Password Password associated with the User ID. Community String SNMP community string to be used when connecting the Avaya BCM (If required to communicate to Avaya BCM). Compare Versions Versions of the configuration data. 6 From the menu bar select File > Send > Config To Network. The Choose Label dialog box, shown in Figure 62, appears and prompts you to select a label. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

140 140 Using the file management folder Figure 62 Choose Label dialog box 7 Select Latest or Choose. If you select Choose, you must then pick a label from the provided list. 8 Click OK. The Send Config To Network dialog box appears. Figure 63 shows an example of the device-specific information, for which you are prompted with a Avaya device. Warning: Clicking OK in the Choose Label dialog box, replaces any current backup file located on the Avaya BCM device with the backup archive file selected in the Choose Label dialog box. If you want to maintain a copy of the backup file located on the Avaya BCM device, you must click Cancel in the Choose Label dialog box, copy the backup file on the Avaya BCM device to another location, then restart this procedure. NCM requires the Avaya BCM to interpret the information associated with the configuration file to present the NCM user with the restore option. This is the same behavior that results from performing a restore operation using Business Element Manager. NN

141 Using the file management folder 141 Figure 63 Send Config To Network Dialog box 9 From the Restore Options tab in the right-hand pane, select the files to restore to the device. See Figure 64 for an example of the Restore Options tab. Any restore options that are not available in the configuration file being restored, are shown but cannot be selected. For example, if IP Music is not selected during the original configuration archive, then Restore Music is listed in the Restore Options tab when you try to send the configuration file (backup archive) to a Avaya BCM device, but the check box is gray. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

142 142 Using the file management folder Figure 64 Restore Options tab 10 Click Send. Restore of configuration files to the BCM devices is initiated immediately if you click Send from the Send tab. The restore of configuration files to the BCM devices is initiated at the scheduled time if you click Send on the Schedule tab. You can schedule the restore of configuration files to the BCM device for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. NN

143 Sending configuration files to a TFTP server Using the file management folder 143 In addition to sending configuration files to BCM devices, you can send configuration files to a TFTP server directory to make them available to Business Element Manager. To send configuration files to a TFTP server 1 In the navigation pane, select the File Management folder. 2 From the menu bar select File > Send > Config To TFTP. The Choose Label dialog box, shown in Figure 62 appears, and prompts you to select a label. 3 Select Latest or Choose. If you select Choose, you must then pick a label from the provided list. 4 Click OK. The Send Config To TFTP dialog box shown in Figure 65 appears. Figure 65 Send Config To TFTP dialog box 5 Enter the TFTP server name in the TFTP Server Name field in the TFTP Access tab. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

144 144 Using the file management folder 6 In the TFTP File name field in the TFTP Access tab, enter the name of the file you are sending. 7 Click Send. Sending configuration files to the TFTP Server is initiated immediately if you click Send on the Device Access tab. Sending configuration files to the TFTP Server is initiated at the scheduled time if you click Send on the Schedule tab. Sending configuration files to an FTP server You can also send configuration files to an FTP server to make them available to Business Element Manager. To send configuration files to an FTP server 1 In the navigation pane, select the File Management folder or a subfolder. 2 Select File > Send > Config to FTP from the menu bar. The Choose Label dialog box, shown in Figure 62, appears and prompts you to select a label. 3 Select Latest or Choose in the Choose Label dialog box. If you select Choose, you must then pick a label from the provided list. 4 Click OK. The Quick Send Update dialog box, shown in Figure 66, appears. The Quick Send dialog box updates the file from the server it was archived using the same user name, password, and original file name. Note: Quick Update only works when you select files originating from the same FTP server. If you select files that originate from multiple servers, a dialog box informs you of this, and the Update Config File to FTP dialog box appears. You then can enter the FTP Server and Destination Folder information needed to complete the operation. If the send operation detects that the destination file location is different than the original destination file location the Different servers selected dialog box shown in Figure 67 appears. If the Different servers selected dialog box appears, skip to step 6; otherwise, perform step 5. NN

145 Using the file management folder 145 Figure 66 FTP quick access Figure 67 Send to FTP Different servers selected message 5 Click Send, if you want to send the configuration file to the FTP server listed in the FTP quick access screen shown in Figure 66. Otherwise, click Modify Destination(s) if you want to send the files to a different FTP server. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

146 146 Using the file management folder If you click Send, the configuration file is transferred to the FTP site selected in the FTP quick access screen. You can schedule the sending of configuration files to the FTP server for a later time when the network is less busy by completing the Scheduled tab and pressing Send. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. If you click Modify Destination(s), the Send Config File to FTP dialog box, shown in Figure 68 appears. Go to step 6 to complete the send configuration to a FTP server process. 6 Click OK. The Send Config to FTP dialog box, shown in Figure 68 appears. Figure 68 Send Config to FTP dialog box 7 Select the appropriate FTP server from the Choose an FTP Server drop-down list, located in the Step 1 pane. If you have a default FTP User-Defined FTP Server in the Server Setup, it appears in the drop-down list. If you want to send the files to the default FTP Server, select the default FTP Server from the list; and it populates the FTP Server information field automatically, and you can skip to step 9. Otherwise, select User-Defined FTP Server from the drop-down list and go to step 8. NN

147 Using the file management folder Identify the FTP server, where the configuration files are to be sent, in the Step 1 pane. See Table 17for the data required to identify the FTP server. Table 17 Update configuration files FTP Server data requirements Field FTP Server User Name Password Initial FTP directory: Data Required FTP Server IP Address FTP user name FTP password FTP directory name where the configuration files will be sent 9 Click FTP Connect. The Step 2 pane, located on the top-right of the window, populates with the contents of the FTP Server directory. 10 In the Step 2 pane, select the destination to which you want to send the configuration files and click Select. The FTP Server and Destination Folder fields, in the Step 3 pane at the bottom of the window, are updated with the destination information you select. 11 Click Send. The configuration files are sent to the FTP server immediately if you click Send on the Send tab. The configuration files are sent at the scheduled time if you click Send on the Schedule tab. You can schedule the sending of configuration files to the FTP server for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling Archiving Common Files Archiving common files is the process of retrieving common files from different sources and storing them in the Common Files folder. The Common Files folder is a subfolder under File Management. The Common Files folder contains all archived files from devices on the network or from a TFTP server. These files are not associated with a specific device configuration. You can archive CCR trees, for example, and send them to other devices. Common files include Auto Attendant greetings, CCR trees, and Music Manager files. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

148 148 Using the file management folder Table lists the different common file types, the number of files that can be stored, and the compatibility of the files across different Avaya BCM devices. Figure 69 shows an example of the Common Files folder and the properties displayed in the context-sensitive pane when you select an archived common file. Note: Avaya recommends managing your common files by using separate device folders to help keep track of the files on each of the devices.. Table 18 Common file information File type File format on Avaya BCM devices NCM filename convention Number of files allowed on BCM50 devices Number of files allowed on Avaya BCM 4.0 devices Number of files allowed on BCM and 3.0 devices Number of files allowed on BCM devices Number of files allowed on Avaya BCM 5.0 and 6.0 devices Compatibility between Avaya BCM devices AA Company greetings Call Centre greeting files *.wav vmgreet.au Files are compatible across BCM50 1.0, 2.0, 3.0, Avaya BCM 4.0, BCM , Avaya BCM 5.0 and BCM 6.0 *.wav ccgreet.au Files are compatible across BCM50 1.0, 2.0, 3.0, Avaya BCM 4.0, BCM , Avaya BCM 5.0 and BCM 6.0 NN

149 Using the file management folder 149 Table 18 Common file information File type File format on Avaya BCM devices NCM filename convention Number of files allowed on BCM50 devices Number of files allowed on Avaya BCM 4.0 devices Number of files allowed on BCM and 3.0 devices Number of files allowed on BCM devices Number of files allowed on Avaya BCM 5.0 and 6.0 devices Compatibility between Avaya BCM devices CCR Tree data files Customized Digits.ccr CcrTree.au Files are compatible across BCM50 1.0, 2.0, 3.0, Avaya BCM 4.0, BCM , Avaya BCM 5.0 and Avaya 6.0 *.wav CcrTree.au N/A 0 9 primary and alternate numbers 0 9 primary and alternate numbers 0 9 primary and alternate numbers 0 9 primary and alternate numbers Files are compatible across BCM50 1.0, 2.0, 3.0, Avaya BCM 4.0, BCM , Avaya BCM 5.0 and Avaya BCM 6.0 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

150 150 Using the file management folder Table 18 Common file information File type File format on Avaya BCM devices NCM filename convention Number of files allowed on BCM50 devices Number of files allowed on Avaya BCM 4.0 devices Number of files allowed on BCM and 3.0 devices Number of files allowed on BCM devices Number of files allowed on Avaya BCM 5.0 and 6.0 devices Compatibility between Avaya BCM devices IVR *.mmd, *.mmi, *.acfg, and *.vex <IVR Name >.acfg and <IVR Name >.vex N/A Limited only by Avaya BCM disk space not by number of files. N/A Yes Yes *.mmd and *.mmi files are compatible across Avaya BCM 4.0, Avaya BCM 5.0, and Avaya BCM 6.0 *.acfg and *.vex files are not compatible across Avaya BCM 4.0, Avaya BCM 5.0, and Avaya BCM 6.0. IVR files are not used on BCM or BCM devices. NN

151 Using the file management folder 151 Table 18 Common file information File type File format on Avaya BCM devices NCM filename convention Number of files allowed on BCM50 devices Number of files allowed on Avaya BCM 4.0 devices Number of files allowed on BCM and 3.0 devices Number of files allowed on BCM devices Number of files allowed on Avaya BCM 5.0 and 6.0 devices Compatibility between Avaya BCM devices IP Music files and play list *.imp, and *.tar IPmusic.tar N/A Limited only by Avaya BCM disk space not by number of files. Limited only by Avaya BCM disk space not by number of files. Limited only by Avaya BCM disk space not by number of files. Limited only by Avaya BCM disk space not by number of files. Files are not compatible across Avaya BCM 4.0, BCM50 2.0, BCM50 3.0, BCM , Avaya BCM 5.0 or Avaya BCM 6.0. Set template *.tpl *.tpl N/A N/A N/A for BCM (two default plus 28 user defined files). For BCM (two default plus 28 user defined files). 30 (two default plus 28 user defined files). Not supported in other devices except BCM50 3.0, BCM ,, Avaya BCM 5.0, and Avaya BCM 6.0 devices. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

152 152 Using the file management folder Figure 69 Common Files Folder NCM can archive common files from the following sources: Archiving a common file from an BCM device Archiving a common file from a TFTP server on page 155 Archiving a common file from an FTP server on page 158 Archiving a common file from an BCM device You can archive files directly from BCM devices on your network. Archiving files from an BCM device retrieves the common files directly from the device and stores them in the NCM database. Archiving files from the network requires you to enter the device IP address (or associated name). Some devices also require a community string and one or more passwords. NN

153 To archive a common file from the network Using the file management folder In the navigation pane, select the Common Files folder. 2 Select File > Archive > File from Network from the menu bar. The Archive File from Network dialog box, shown in Figure 70, appears. Figure 70 Archive Common File from Network 3 In the Select a driver list, select the BCM driver. By default, the Auto-detect driver is selected. 4 Enter the IP address or name of the device for which you are archiving files in the Device s IP address or hostname box and click Add. You are prompted to enter device-specific information on the Device Access tab, which appears on the right side of the Archive File from Network dialog box. 5 Enter the appropriate information including any requested passwords. Table 19 shows the fields and their data requirements. Table 19 Archive file from network device Access data requirements Field IP Address User Id Data Required IP address of BCM. User ID for the BCM. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

154 154 Using the file management folder Table 19 Archive file from network device Access data requirements Field Password Community String Data Required Password associated with the User ID. SNMP community string to be used when connecting the BCM. 6 Click Choose Files. The Device Files dialog box, shown in Figure 71 appears. This dialog box retrieves a list of all of the available files on the device that you can select. You can click the blue progress link to display a progress window. When the operation is complete, the Device Files dialog box lists the files available for archiving. Figure 71 Device Files 7 Select the device files you want to archive. The selected files appear in the Files to Archive box. NN

155 Using the file management folder Click Archive. The common files are archived immediately if you click Archive on the Archive From Network tab. The common files are archived at the scheduled time if you click Archive on the Schedule tab. The files appear in the navigation pane under the Common Files folder after the operation is complete. You can schedule the archiving of common files for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Archiving a common file from a TFTP server Common files can be stored on TFTP servers. NCM can archive common files from a TFTP server directory. Common files can be archived from the default TFTP directory or from a remote TFTP directory. If you are archiving TFTP files located in the default TFTP directory of the NCM server, see Archiving a common file from a TFTP server on page If you are archiving from any other TFTP host, see Archiving a common file from a remote TFTP directory on page 157. To archive common files from the default TFTP directory 1 In the navigation pane, select the Common Files folder. 2 Select File > Archive > File From TFTP from the menu bar. The Archive File From TFTP dialog box, as shown in Figure 72, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

156 156 Using the file management folder Figure 72 Archive File From TFTP 3 In the TFTP server: list, select Configured TFTP Server (the default selection). 4 In the Files in TFTP directory: box, select the files you want to archive. If the list is empty, verify the location of the TFTP server directory and copy the files you want to import to the directory. 5 In the Select a driver: list, select the BCM driver. By default, the Auto-detect is selected. 6 Click Add. The files you have selected to archive are listed in the Files to Import tab at the bottom of the Archive File From TFTP dialog box. Repeat steps 5 and 6 until all files you want to archive are added to the import list. Go to step 7 or add remote files to the list as explained in Archiving a common file from a remote TFTP directory. 7 Click Archive. Common files are archived immediately if you click Archive from the Archive File tab. Common files are archived at the scheduled time if you click Archive from the Schedule tab. You can schedule the archiving of common files for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. NN

157 Archiving a common file from a remote TFTP directory To archive from a remote TFTP server Using the file management folder In the navigation pane, select the Common Files folder. 2 Select File > Archive > File From TFTP from the menu bar. The Archive File from TFTP dialog box appears. 3 In the TFTP server: list, select Remote TFTP Server. The contents of the top two panes of the Archive File From TFTP dialog box change. In the upper-left pane, the TFTP Server s IP address or hostname: box is enabled; in the upper-right pane, the Files in TFTP directory: box is replaced by the Enter name of file: dialog box. Figure 54 shows an example of the Archive File from TFTP dialog box when Remote TFTP Server is selected. Figure 73 Archive File from TFTP (remote server) dialog box 4 In the TFTP Server s IP address or hostname dialog box, type the remote host name or IP address. 5 From the Select a driver list, select the BCM driver. By default, the Auto-Detect driver is selected. 6 In the Enter name of file: box, type the name of a file you want to archive. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

158 158 Using the file management folder 7 Click Add. The file is added to the Files to Import list. Repeat steps until you add all the remote files you want to archive. 8 Click Archive. Common files are archived immediately if you click Archive on the Archive File tab. Common files are archived at the scheduled time if you click Archive on the Schedule tab. Archiving a common file from an FTP server Archiving from an FTP directory operates much like TFTP. You can browse the FTP server directories to select files to archive. To access an external FTP server, you must provide the IP address, a user name, and any passwords that are required. To archive a common file from an FTP server 1 In the navigation pane, select the Common Files folder in the File Management folder. 2 Select File > Archive > File From FTP from the menu bar. The Archive Common File From FTP dialog box, shown in Figure 74, appears. NN

159 Using the file management folder 159 Figure 74 Archive File From FTP 3 In the Choose an FTP Server: pane, identify the FTP server, where the configuration files reside. See Table 20 for the data required to identify the FTP server. Table 20 Archive Common File FTP data requirements Field FTP Server User Name Password Initial FTP directory: Data Required FTP Server IP Address. FTP user name. FTP password. FTP directory name that holds the configuration files you want to archive. 4 Select the BCM driver. By default, the Avaya BCM driver is selected. 5 Click FTP Connect. The top right pane populates with the contents of the FTP Server directory. Figure 75 shows an example of the Archive Common File From FTP dialog box, when an FTP server is connected. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

160 160 Using the file management folder Figure 75 Connected FTP server 6 In the contents pane, select the files that you want to archive and click Select. Repeat the process until you add all of the files you want to archive. The bottom pane updates to list the items that you select. 7 Click Archive. Common files are archived immediately if you click Archive on the Archive File tab. Common files are archived at the scheduled time if you click Archive on the Schedule tab. You can schedule the archiving of common files for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. NN

161 Using the file management folder 161 Sending Common Files You can send common files archived in the NCM database to different destinations. NCM can send common files out to the following destinations: Sending common files to the network Sending common files to an TFTP server on page 166 Sending common files to an FTP server on page 167 Sending common files to the network You can send the same common files directly to multiple devices on your network. Sending a common file out to multiple devices saves configuration time. Sending files to the network requires you to enter the device IP address (or associated name) and password. for each of the devices to which you want the selected common files to be distributed. Warning: For every.mmi file, a.mmd file must exist. These files must have the same name. Sending one of these files without the other causes the IVR prompt installation to fail. Some common files have wizards associated with them. Common tasks are described in Chapter 13, Common tasks. To send a common file directly to a device on the network 1 In the navigation pane, select the Common Files folder or a subfolder under the Common Files folder. Selecting a single common file sends only that file to the network; however, by selecting a folder you to select all of the files in that folder to send to the network. 2 Select File > Send > File To Network from the menu bar. The Send File To Network dialog box appears. Figure 76 shows an example of the device-specific information for which you are prompted for a Avaya device. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

162 162 Using the file management folder Figure 76 Send File to Network dialog box 3 Select the BCM driver. By default, the Avaya BCM driver is selected. 4 Identify the BCM device to which you want to send the common files by performing one of the following steps: Enter the IP address or name of the device to which you are sending files in the Device s IP address or hostname: dialog box and click Add. or Click Browse to select one or more devices within an organizational folder in the navigation tree. When you select a folder, it is the same as selecting all devices under the folder. Figure 77 shows an example of browsing the navigation tree to select a folder containing multiple devices. When you select the devices to send the common file to with the Browse option, the Device Access information that is stored in the NCM database is used. You need not enter any device-specific information in the Device Access tab. NN

163 Using the file management folder 163 If you choose the devices to send common files using the Browse feature, skip to step 6. If you choose the devices to send the common files by specifying the device-specific information in the Device Access panel continue with step 5. Figure 77 Selecting multiple devices within a folder 5 Select a listed device from the Device s IP address or hostname to select the device. Enter the device-specific information in the Device Access tab. Repeat this step for each device. You must enter the device-specific information for each device listed under the Device s IP address or hostname heading. Figure 78 shows an example of the Archive File from Network dialog box when you select multiple devices. Table 21 lists the data required to complete the Device Access tab. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

164 164 Using the file management folder Figure 78 Sending common files to multiple devices Table 21 Send field to Network device Access data requirements Field IP Address User Id Password Community String Data Required IP address of BCM. User ID for the BCM. Password associated with the user ID. SNMP community string to be used when connecting the BCM. 6 Specify the type of common file sent to the network by selecting either Auto Attendant Greeting(1 250), Call Center Greeting(1 150), or Park-Page digit 1 9 (Primary) from the Apply as list in the Files tab. Figure 79 shows an example of the Files tab. NN

165 Figure 79 Specifying common files to send to network devices Using the file management folder Enter the ID number in the ID field of the file to be applied to the file on the BCM. 8 Click Send. The the common files are sent to the BCM devices immediately if you click Send in the Device Access tab. The common files are sent to the BCM devices at the scheduled time if you click Send on the Schedule tab. You can schedule sending the common files to the BCM device for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

166 166 Using the file management folder Sending common files to an TFTP server In addition to sending files to BCM devices, you can send files to a TFTP server directory. To send common files to an TFTP server 1 In the navigation pane, select the Common Files folder or a subitem under the Common Files folder. Selecting a single common file sends only that file to the network; however, selecting a folder enables you to select all of the files to send to the network. 2 Select File > Send > File To TFTP from the menu bar. The Send File To TFTP dialog box with multiple common files selected, shown in Figure 80, appears. Figure 80 Send File to TFTP NN Select any file that is not to be sent to the network and click Remove to delete the ID from the list. Repeat this process to remove each unwanted file. All files listed are sent to the network. 4 In the designated boxes on the TFTP Access tab, enter the TFTP server name and the TFTP file name you are sending. Different common files can be sent to different TFTP servers by selecting the file and updating the TFTP server access information displayed.

167 Using the file management folder Click Send. The the common files are sent to the TFTP server immediately if you click Send on the Device Access tab. The common files are sent to the TFTP server at the scheduled time if you click Send on the Schedule tab. You can schedule sending the common files to the TFTP server for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. Sending common files to an FTP server You can also send files to an FTP server. To send common files to an FTP server 1 In the navigation pane, select the Common Files folder or a subfolder under the Common Files folder. Selecting a single common file sends only that file to the network; however, selecting a folder enables you to select all of the files to send to the network. 2 Select File > Send > File to FTP from the menu bar. The Quick Send Update dialog box shown in Figure 81 appears. The Quick Send dialog box updates the file from the server to which it was archived using the same user name, password, and original file name. Note: Quick Update works only when you select files originating from the same FTP server. If you select files that originate from multiple servers, a dialog box informs you of this, and the Update Config File to FTP dialog box appears. You then can enter the FTP Server and Destination Folder information needed to complete the operation. If the send operation detects that the destination file location is different from the original destination file location the Different servers selected dialog box shown in Figure 82 appears. If the Different servers selected dialog box appears, skip to step 4; otherwise, perform step 3. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

168 168 Using the file management folder Figure 81 FTP quick access Figure 82 Send to FTP Different servers selected message 3 Identify the action that you want to perform on the common files by performing one of the following tasks: Click Send to transfer the common file immediately to the FTP server listed in the FTP quick access dialog box as shown in Figure 81. You can schedule the sending of common files to the FTP server for a later time when the network is less busy by completing the required fields and pressing Send on the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. or Click Modify Destination(s) to transfer the files to a different FTP server. If you click Modify Destination(s), the Send Common File to FTP dialog box, shown in Figure 83, appears. Go to step 5 to finish sending the configuration to a FTP server. NN

169 Using the file management folder Click OK. The Send File to FTP dialog box, shown in Figure 83, appears. Figure 83 Send Common File to FTP dialog box 5 Select the appropriate FTP server from the Choose an FTP Server drop-down list located in the Step 1 pane. If you have a default FTP User-Defined FTP Server in the server setup, it appears in the drop-down list. If you want to send the files to the default FTP server, select the default FTP server from the list; and it populates the FTP server information field automatically, and you can skip to step 7. Otherwise, select User-Defined FTP Server from the drop-down list and go to step 7. 6 Enter the FTP server identification information in the associated fields in the Step 1 pane. See Table 22 for the data required to identify the FTP server. Table 22 Send common files FTP Server data requirements (Sheet 1 of 2) Field FTP Server User Name Data Required FTP Server IP Address. FTP user name. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

170 170 Using the file management folder Table 22 Send common files FTP Server data requirements (Sheet 2 of 2) (Continued) Field Password Initial FTP directory: Data Required FTP password. FTP directory name that holds the configuration files you want to archive. 7 Click FTP Connect. The Step 2 pane, located on the top right of the window, populates with the contents of the FTP server directory. 8 In the Step 2 pane, select the destination to which you want to send the common files and click Select. The FTP Server and Destination Folder fields, in the Step 3 pane on the bottom of the window, are updated with the destination information you select. 9 Click Send. The common files are sent to the FTP server immediately if you click Send on Send tab. The common files are sent at the scheduled time if you click Send on the Schedule tab. You can schedule the sending of configuration files to the FTP server for a later time when the network is less busy by completing the Scheduled tab. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling. NN

171 171 Chapter 9 Scheduling NCM operations You can use the NCM Scheduler to schedule operations to run at a specific time. You can use the scheduler to schedule operations to take place during off-peak hours to help decrease the amount of traffic on your network during business hours. Information in this chapter is organized as follows: Scheduling overview on page 171 Scheduling jobs on page 172 Rescheduling a job on page 174 Monitoring job status on page 175 Chaining multiple scheduled operations on page 177 Deleting jobs on page 179 Scheduling overview NCM provides an ordered scheduler that allows you to schedule multiple operations, and then schedule the order of those operations sequentially. You can also specify that an operation does or does not occur based on the return status of the previous operation. For example, you can schedule a compare operation depending upon a series of successful scheduled imports. Launch the Schedule window from one of these areas: Schedule tab on the various dialog boxes that open when running different tasks Scheduler item in the main tree in the navigation pane On the Schedule window itself, you can schedule an operation to run: at a particular time, with or without a repeating interval upon completion of another scheduled operation Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

172 172 Scheduling NCM operations In addition, you can have notification sent if a particular operation fails. See Specifying recipients for notification on page 66 for information about how to specify recipients and the NCM 6.0 Administration Guide (NN ) for more information about how to configure the notification feature. Scheduling jobs By default, NCM operations run when you click an action button (for example, Send, Import, or Archive) in the main tab of a task flow when you set up a job. However, the job is scheduled to run at a later time by completing the schedule tab and clicking the action button in the Schedule tab of the job task flow. To schedule a job to run at a specific time 1 Click the Schedule tab in the task flow dialog box. Figure 84 shows an example of the Schedule tab for the Archive Config From Network task flow dialog box. Figure 84 Archive Config From Network Schedule tab 2 In the Run this task area, select at the time scheduled below. 3 In the Schedule box, click the arrow on the run times field. NN

173 Scheduling NCM operations 173 A calendar window appears Figure 85. Figure 85 Calendar window 4 Select a day and time. Use the drop-down lists to change the values in the month, year, hours, minutes, seconds, and AM/PM fields. When the time is correctly set, click the arrow on the run times field to close the calendar window. Note: When you enter hour values, use local time (the time zone of the client computer you are using). NCM automatically adjusts scheduled run times on the server to accommodate the local time zone of the client, when the client and server are located in different time zones. For example, if you schedule a job to run at midnight, it runs at midnight in local time, regardless of the time zones in which the NCM server host or Avaya Business Communications Manager (Avaya BCM) 6.0 devices are located. The server shows the server time and does not adjust to the times zones of the Avaya BCM devices. 5 Select the and repeat every check box in the Schedule area, if you want to repeat this operation. Selecting this option activates the fields located to the right of this check box. In these fields, you can provide information about how often the operation runs: In the numeric field, specify a multiplier for the frequency field. In the frequency field, select the job frequency from the list. For example, to schedule a job to run every two weeks, type a 2 in the numeric field and select weeks in the frequency field. 6 Click More, if you want to schedule another time for the job to run. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

174 174 Scheduling NCM operations 7 Click the action button. In the Archive > Config From Network menu, the action button is Archive. The job item is added to the Scheduler folder in the navigation pane. When the job runs, NCM displays the hourglass icon. If the job runs to completion, a green check mark appears next to the job item; if the job fails, a red X appears next to the job item. Rescheduling a job To reschedule a job 1 From the Scheduler folder in the navigation pane, select the job that you want to reschedule. 2 In the context-sensitive pane, click the Properties tab. 3 Select the Schedule tab. Figure 86 shows an example of the information displayed for a scheduled job. NN

175 Scheduling NCM operations 175 Figure 86 Schedule folder 4 Edit the time settings by clicking on the run times field. See Scheduling jobs on page 172 for information about using the Schedule tab. 5 Click Apply Changes in the Schedule tab. A message appears in the Messages pane specifying when the job runs. Click Cancel Changes in the Schedule tab to cancel your changes. To reschedule a job that is running 1 Cancel the job you want to reschedule. See Deleting jobs on page 179 for information about how to cancel a job. 2 Edit the time information. See Rescheduling a job on page 174 for information about how to schedule a job. Monitoring job status You can use the following methods to retrieve information about the status of a scheduled NCM job: Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

176 176 Scheduling NCM operations Viewing indicator icons on page 176 Viewing log messages on page 177 Viewing indicator icons NCM displays icons to indicate the status of a job. Table 6 shows all of the indicator icons and explains their meanings. Figure 87 shows an example of the job status indicator icons: two jobs completed successfully. Figure 87 Example of job status icons in the navigation pane NN

177 Viewing log messages When NCM runs a job, it generates log messages, which you can view. To view log messages Scheduling NCM operations In the navigation pane, click the job for which you want to view messages. 2 In the context-sensitive pane, click the Properties tab. 3 Select the Schedule tab. 4 Click Edit under the Log field. The Edit dialog box displays the messages that were generated when the job was run. Each message includes the time the message was generated. If the job failed, a message detailing the reason for the failure appears in the log. Chaining multiple scheduled operations To chain an operation to the success or failure status of another operation 1 In the operation dialog box, click the Schedule tab. 2 In the Run this task area, select upon completion of another scheduled item operation. The Select the operation to chain this operation after window, shown in Figure 88, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

178 178 Scheduling NCM operations Figure 88 Select the operation to chain this operation after 3 In the provided area at the bottom of the window, select the job after which you want to chain this operation. Figure 89 shows an example of a chaining operation. NN

179 Figure 89 Chaining operations in the Schedule window Scheduling NCM operations Click the action button for the operation being scheduled at the bottom of the Select the operation to chain this operation after window. For example, the Send button appears in the window when scheduling a Send to Network operation. The chained operation appears in the tree to show that certain operations are chained together. In addition, you can sort the tree by various criteria (name, type of operation, and so on). Figure 89 shows an example of how chained operations appear in the Scheduler folder. Deleting jobs To delete a previously scheduled job 1 In the navigation pane, select the job that you want to delete. If there are multiple run times scheduled in a job, you can delete only the run time you want to delete by selecting it from Run Times in the Properties > Schedule tab. 2 Right-click, and then choose Delete from the pop-up menu. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

180 180 Scheduling NCM operations Scheduling wizards and reports A wizard is a series of panels that walks you through commonly performed operations. You can view the available wizards on the context-sensitive pane under the Wizards tab. If the Wizards tab does not appear in the context-sensitive pane, use the menu bar to select View > Context Pane > Wizards. The Wizards tab then is added to the context-sensitive pane. NCM offers numerous wizards to help modify Avaya BCM device configurations. For a complete list of NCM wizards and their functions, see Using NCM wizards. A Schedule panel appears as one of the tabs in the wizard. You can choose to run the wizard immediately or schedule it to run later. If you choose to schedule the wizard, all of the input is saved inside the new scheduled job. When the job is executed, the wizard runs using the saved input. To schedule a wizard to run in the future 1 Select the Wizards tab in the context-sensitive pane. 2 Select the wizard you want to run and click Run. The wizard dialog box appears. 3 Select the Schedule tab from the wizard dialog box. See Figure 90 for an example of the Schedule tab in the System Speed Dial Wizard. NN

181 Scheduling NCM operations 181 Figure 90 Wizard dialog box 4 In the Run this task area, select at the time scheduled below. 5 In the Schedule box, click the arrow on the run times field. A calender appears. 6 Select the date and time you want the wizard to run from the drop-down calender. 7 Select the Wizard tab follow the wizard prompts to complete the job setup. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

182 182 Scheduling NCM operations NN

183 183 Chapter 10 Managing and monitoring with NCM The Network Configuration Manager (NCM) has several features to help you manage the database and monitor operations. Information in this chapter is organized in the following way: Synchronizing NCM data and device configurations on page 184 Searching the configuration database on page 189 Managing large transactions on page 194 Monitoring database connections on page 195 Monitoring database activity on page 195 Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

184 184 Managing and monitoring with NCM Synchronizing NCM data and device configurations NCM is a very powerful tool; however, its power and usefulness is diminished if the device data in its database is not synchronized with the configuration of the devices in the network. Therefore, NCM includes several features that allow you to easily synchronize the database configuration data with the physical device configuration. The Export Configurations to Network feature, described in Exporting configurations on page 113, ensures that the configuration of the physical device and the database configuration data are the same if configuration changes have been made in the offline NCM configuration since the last re-import from Avaya Business Communications Manager (Avaya BCM) 6.0. The Re-import feature, described in Reimporting configurations on page 106, imports configuration data from the physical device into the database, replacing the configuration data that was in the database. The Compare feature, described in Comparing configuration data on page 184, compares the database configuration data with the physical device configuration and generates a report. Note: You can compare the database with TFTP configuration data, or you can compare one selected object with one object. Comparing configuration data You can use the Compare command to compare the configuration of a database item and a physical device to see if they are synchronized, or to compare two devices to see the differences between the devices. To compare the configuration information for a device in the database with a configured Avaya BCM device 1 In the navigation pane, select the database item or items that you want to compare. If you want to compare a stored device to a network device, select the device to compare to the network. If you want to compare two different devices stored in the database, select the devices by pressing the Ctrl key and selecting the device. Figure 91 shows an example of two devices selected for comparison. NN

185 Managing and monitoring with NCM 185 Figure 91 Compare device selection 2 Select either of the following: Configuration > Compare > With Network or Configuration > Compare > Selected Items If you select With Network, the Compare with Network dialog box appears. Figure 92 shows an example of the Compare with Network dialog box. The Compare With Network function takes the same amount of time to complete as an Import of a Avaya BCM device as the NCM server must contact the Avaya BCM device to gather the current configuration information. Go to step 3 to complete the compare task flow. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

186 186 Managing and monitoring with NCM If you select Selected Items, the Differences dialog box appears within a few seconds, showing the differences between the two devices. Figure 93 shows an example of the Differences dialog box. You can save the differences report in the navigation tree for later viewing. See Saving comparison results on page 187 for information about how to save the differences report. Note: If possible, compare configuration data at the node level. If you compare an entire device configuration with the network device, the comparison can take a long time to complete and can affect service. Figure 92 Compare with Network dialog box 3 Click Compare. You can also schedule the comparisons for a later time by completing the Schedule tab and selecting Compare from the Schedule tab. The Differences report appears upon completion of the Compare job. See Figure 93 for an example of a differences report. NN

187 Managing and monitoring with NCM 187 Differences appear in pairs of entries, with database information on the left and the actual device configuration data on the right. The first entry shows the parameter and its value from the device in the left-hand tree. The second entry is the parameter and its values from the device in the right-hand tree. The View tab (see Figure 93) shows the tree of the section of the device you selected for the comparison. Figure 93 Differences report 4 Select a line in the bottom pane of the Differences report. 5 Select the Properties tab. The panel that corresponds to that device opens in the upper left or upper right pane. 6 To see details for other differences, select a different line. Saving comparison results To save the results of a comparison 1 In the Differences dialog box, click Save. The Save dialog box appears. See Figure 94 for an example of the Save dialog box. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

188 188 Managing and monitoring with NCM Figure 94 Save dialog box 2 Select a destination for the report. You can either select an existing folder or create a new folder by clicking New Folder. Note: You must type the name of the new folder in the Folder Name field and then click New Folder to create a new folder. The new folder appears inside the selected folder. 3 Click OK. The report is named Differences with the time stamp appended. Figure 95 shows an example of the differences report stored under the Comparisons folder in the navigation tree. NN

189 Managing and monitoring with NCM 189 Figure 95 Saved differences report Searching the configuration database You can use the Find feature to search the NCM database. With the Find feature, you can look for text in the following items: item names property tips field names field values If a string is found in an object, a reference to that object is returned. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

190 190 Managing and monitoring with NCM Starting a search To start a search of the NCM database 1 From the navigation pane, select the item that you want to search. You can select a folder to search through all items within the folder. If you select the very top item, the search looks in the entire database. 2 Open the Find dialog box, shown in Figure 96, by performing one of the following tasks: Choose Edit > Find. On the toolbar, click Find. Figure 96 Find dialog box 3 In the Search for: field, type the text that you want to find. By default, you can specify wildcard characters in your text. The wildcards are an asterisk (*), which replaces multiple characters, and a question mark (?), which replaces only one character. 4 Specify which fields you want to search: item names, help topics, field values, and field names. You can select multiple options. 5 Click the Look In tab and specify which folders or items you want to search. NN

191 Managing and monitoring with NCM Click the More Options tab to specify advanced search options. See Using advanced search options on page 192 for more information. 7 Click Find. As the search progresses, the title bar displays the number of items searched and number of matches, and the matches are listed. See Figure 97 for an example of the results returned during a Find operation. You can jump to a listed item by double-clicking it. You can save a selected items by clicking the Save Selected button. See Find dialog box More Options tab (saving the search results) on page 193 for information about how to save search results. Note: You can stop the search at any time by selecting the Job in the Progress dialog box and clicking Cancel. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

192 192 Managing and monitoring with NCM Figure 97 Find dialog box results Using advanced search options You can use the More Options tab, shown in Figure 98, to configure more advanced searches, including: wildcards ([*] and [?]) exact matches only case-sensitive search recursive searches NN

193 Managing and monitoring with NCM 193 searching the entire database Figure 98 Find dialog box More Options tab (saving the search results) To save the search results from the NCM database 1 Select the Find tab. 2 Select the items from the search results you want to save. 3 Click Save Selected. The Save dialog box appears, as shown in Figure 99. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

194 194 Managing and monitoring with NCM Figure 99 Save Search Results dialog box 4 Choose the destination for the search results. You can either accept the default destination of Saved Search Results or select another existing folder. If you create a new folder, it appears inside the selected folder. 5 Click OK. The search results are stored in the selected folder in step 4. Managing large transactions The NCM server supports standard transaction granularity at the device level to prevent the NCM server from becoming overloaded with large transactions. The operations that can result in large transactions are: copy delete lock/unlock change permissions In instances of these operations, the larger operation is divided into smaller ones. For example, you want to delete a tree of 100 devices. NCM deletes each device separately. NN

195 Monitoring database connections Managing and monitoring with NCM 195 The NCM server monitors and controls the number of database connections at any given time. The number of simultaneous database connections is limited by the server as defined by the NCM administrator. If you try to perform an operation and the NCM server has reached its limit of allowed concurrent operations, you receive a message that the server is busy. Your job is placed in the queue and is processed when a database connection is available to perform the operation. Monitoring database activity NCM keeps an audit log containing all changes made to the NCM database. For each change, the NCM server records the following information: date and time the change was made name of the user who made the change brief description of the change You can generate an audit log for the entire NCM database or for selected items in the database. Once you generate a log, you can sort it by date, or by user. You can also jump from an item in the log to the item in the navigation pane. Changes made through the NCM wizards are not recorded in the audit log. Generating an audit log for all items To generate the audit log for the all items in the database: Select Tools > Audit Log > Entire Log. The Generating Audit Log window appears; it displays the progress of the generation of the audit log. When the log is generated, the Audit Log All Items window appears. This window displays a list of all the changes made to the NCM database. Figure 100 shows an example of an audit log for all items. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

196 196 Managing and monitoring with NCM Figure 100 Audit log example All items Generating an audit log for a selected item You can generate an audit log for selected items from any of the following locations: Audit Log All Items dialog box NCM toolbar NCM Tools menu NN

197 Managing and monitoring with NCM 197 To view the audit log for a selected item from the Audit Log All Items dialog box 1 Generate an audit log. See Generating an audit log for all items on page In the Audit Log window, click the item for which you want to view the log. 3 Click Log. The Audit Log Selected Item window appears when the audit log is generated and displays a list of all the changes made to the selected item. To view the audit log for a selected item from the toolbar 1 In the navigation pane, click the item for which you want to view the log. 2 On the toolbar, click Audit Log. The Audit Log Selected Item window appears when the audit log is generated and displays a list of all the changes made to the selected item. To view the audit log for a selected item from the Tools menu 1 In the navigation pane, click the item for which you want to view the log. 2 Select Tools > Audit Log > On Selected Item. The Audit Log Selected Item window appears when the audit log is generated and displays a list of all the changes made to the selected item. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

198 198 Managing and monitoring with NCM Sorting an audit log By default, the entries in an audit log are sorted by date, in descending order. However, you can sort the log by user. You can also change the sort order from descending to ascending. To specify the sort key for an audit log 1 Generate an audit log. See Generating an audit log for all items on page 195 or Generating an audit log for a selected item on page In the Audit Log window, click the following column headings: Date, to sort the log by date. This is the default sort key. User, to sort by user name. The default sort order for this sort key is alphabetical, in descending order. By default, the NCM server sorts an audit log in descending order. To change the sort order from descending to ascending (or vice versa), click the column heading for the sort key in the Audit Log window. For example, if the Audit Log is sorted by user name, click the User column heading to change the sort order. Jumping to a database item from the Audit Log window An audit log can contain entries that require further investigation. To facilitate this, you can jump from an entry in the Audit Log window to the corresponding item in the navigation pane. To jump from an audit log entry to the corresponding item in the navigation pane double-click the audit log entry. The NCM window appears and the item to which the log entry corresponds is selected. NN

199 Chapter 11 Using NCM wizards 199 You can use NCM 6.0 to perform a variety of configuration tasks on your Avaya Business Communications Manager (Avaya BCM) 6.0 network. NCM provides wizards that simplify these configuration tasks. A wizard is a series of panels that guides you through commonly performed operations. Wizards are device-version-specific, which means that the wizard version must match the device version upon which it is to be run. The list of Wizards in the context-sensitive pane is dynamic and changes depending on the device or folder selected. If a specific device or folder containing only one version of the device is selected in the navigation panel, then only the wizards available for the correlating device level are listed in the Wizards tab. Any wizards that can be used on multiple device versions are listed under NCM Server Wizards. Figure 101 shows an example of the wizards tab when the Configuration Data folder is selected. Note: To use the wizards, a network administrator must grant users access by checking the Execute Wizards check box in Server Setup > User Groups > Properties tab. For more information about functional security, see the NCM 6.0 Administration Guide (NN ). Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

200 200 Using NCM wizards Figure 101 Wizards tab wizard main tab Schedule tab Notification tab NN

201 Using NCM wizards 201 The wizard main tab houses the flow for the different panels that appear in the wizard. All the information required to complete the wizard is entered into the panels in the wizard main tab. Use the Schedule tab to determine when changes made using the wizard are applied to the Avaya BCM devices. The default schedule time is Now, which applies the changes immediately to the Avaya BCM devices when you click Finish. See Scheduling NCM operations on page 171 for more information about how to use the Schedule tab. Use the Notification tab to send notification to users at the end of a scheduled wizard operation. The notification indicates whether the wizard completes its task successfully or unsuccessfully. The Notification tab becomes available only after you configure the Schedule tab. The NCM server administrator must configure the notification feature by for Notification tab to be available. See the NCM 6.0 Administration Guide (NN ) for information about how to configure Notifications. If notification are not configured, the Notification tab appears grayed out and is not available. The panels in the wizard contain some common buttons: Cancel, Next, and Back buttons. The Cancel button quits the wizard without causing any changes. The Next button takes you to the next panel in the wizard. The Back button brings you back one panel, allowing you to change previously entered data. Tables contained in wizard panels have More or Fewer buttons. Click More to add rows to the table and click Fewer to delete rows from the table. Some wizards contain the Export Configuration to Network check box on the Export Configuration panel. If the Export Configuration to Network check box is not checked, the wizard updates the NCM database and the NCM navigation tree with the specified values, but does not export the changes to the Avaya BCM devices. Selecting the Export Configuration to Network check box updates the NCM database and the NCM navigation tree with the updated values and exports the changes to the Avaya BCM devices. You can run multiple wizards on the same device, update multiple values, and then export all the changes at a later time. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

202 202 Using NCM wizards Running a wizard is a three-step process: 1 Choose the devices or folder on which to run the wizard. 2 Run the wizard. Complete all the panels to add the updates. You can use the tab key or your mouse to move between fields when entering data in the panels. 3 Run the wizard immediately or at a later time. The following wizards are available to use with BCM devices: NCM 6.0 Keycode Wizard on page 202 NCM 6.0 Call Restriction Filter Wizard on page 205 NCM 6.0 System Speed Dial Wizard on page 208 NCM 6.0 SNMP Configuration Wizard on page 213 NCM 6.0 Call Routing Wizard on page 221 NCM 6.0 User Manager Wizard on page 226 NCM 6.0 Report Generator Wizard on page 232 NCM 6.0 Auto Attendant Holidays Wizard on page 243 NCM 6.0 Auto Attendant Greeting Table Wizard on page 246,NCM 6.0 Scheduled Page wizard on page 252 NCM 6.0 Scheduled Reboot Wizard on page 257 Avaya Business Communications Manager 6.0 wizard builder on page 259 Note: After wizard access is granted, users must enable wizards to be shown in the context-sensitive pane by checking the View > Context Pane > Wizards check box. See Context-sensitive pane on page 41 for more information about enabling context-sensitive pane tabs. NCM 6.0 Keycode Wizard NN The NCM 6.0 Keycode Wizard applies keycodes to BCM devices. The keycode files must exist in the <NCM_SERVER_INSTALL_DIR>\temp folder under the NCM installation directory. The keycode files must be named Systemid_V.lic, with the system ID being the system identifier of the Avaya BCM, and V being the two-digit version number of the license. The keycode files are not case sensitive. The system ID format is 12 characters without colons embedded in the string (for example, 0020D8DS9D94_05.lic or

203 Using NCM wizards 203 Note: Only one keycode file can exist for each Avaya BCM device in the <NCM_SERVER_INSTALL_DIR>\Temp folder. NCM tries to match only the system ID indicated in the Keycode wizard in the keycode file name and ignores the version numbers. To ensure NCM uses the correct version of the keycode, two keycode files with the same system ID but different version numbers cannot exist in the Temp folder. To complete the NCM 6.0 Keycode Wizard 1 In the NCM navigation pane, select the Configuration Data folder, or subfolder to which you want to update the keycode. Select a folder to send the keycode to all of the devices in the folder. Note: You must run the version of the Keycode Wizard that matches the Avaya BCM device selected. If you select a folder that contains different version levels of Avaya BCM devices, you must run the appropriate Keycode wizard for each of the different version levels within the folder. 2 In the context-sensitive pane, select the Wizards tab. 3 In the Wizards tab, select the NCM 6.0 Keycode Wizard. 4 Click Run. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

204 204 Using NCM wizards 5 Read the introductory panel and click Next. The NCM 6.0 Keycode Wizard System ID panel, shown in Figure 102,appears. Figure 102 NCM 6.0 Keycode wizard System ID 6 Enter a list of the system IDs for the BCM system that you want to update with keycode files in the System ID list table. Tab out of the System ID field to activate the Next button. Click either the More or Fewer button to add or subtract rows from the System ID list table. When a new row is added, the System ID is populated with all 0s, which you overwrite with the real system ID. This is to help ensure; the correct number of characters are added to the field. 7 Click Next. 8 You must reboot the BCM devices to apply the new keycodes to the BCM devices. Select the Reboot Avaya BCM check box if you want NCM to initiate the reboot. Clear the Reboot Avaya BCM check box if you want to manually reboot the BCM devices. The wizard gives you the option to export the changes and reboot the BCM devices immediately after the wizard runs. Go to step 10 to export the changes and to reboot the BCM devices. NN

205 Using NCM wizards Complete the Schedule tab to assign a run time. The default is to run the export operation and reboot the BCM devices immediately after the wizard runs. NCM does not support scheduled reboots of the BCM devices. If you want to schedule sending the keycodes, the keycodes do not apply to the BCM devices until you manually reboot the BCM devices. 10 Click Finish. Changes take effect only after they are exported to the BCM devices and the BCM devices are rebooted. NCM 6.0 Call Restriction Filter Wizard You can use the NCM 6.0 Call Restriction Filter Wizard to add, delete, and override call restriction filters for BCM devices. Restriction filters are used to restrict the dialing of specific numbers on external lines on the BCM devices to which you export the configuration. You cannot export or modify system speed dial parameters, in Telephony > Configuration > Telephony > Call Security > Restriction Filters, directly from the navigation tree. These parameters must be exported through the BCM Restriction Filter Wizard. To complete the NCM 6.0 Restriction Filter Wizard 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the call restriction filters. Select a single item to send the call restriction filters defined to only the device selected. Select a folder to send the call restriction filters defined to all of the devices contained in the folder. 2 In the context-sensitive pane, select the Wizards tab. 3 From the Wizards tab, select the NCM 6.0 Call Restriction Filter Wizard, and click Run. 4 Read the introductory panel, and click Next. The NCM 6.0 Restriction Filter Wizard Filters panel, shown in Figure 103 appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

206 206 Using NCM wizards Figure 103 NCM 6.0 Call Restriction Filter Wizard Filters 5 In the Filters panel, select the restriction filter you want to program from the Filters: drop-down list box. All modifications you make throughout the rest of the wizard apply to the filter selected. 6 Click Next. The NCM 6.0 Call Restriction Filter Wizard Filter Definition panel shown in Figure 104 appears. NN

207 Figure 104 NCM 6.0 Call Restriction Filter Wizard Filter Definition Using NCM wizards Select More to add rows to the Restriction Filter table. Select Fewer to remove rows from the Restriction Filter table. 8 Select an action from the Action drop-down list in the Restriction Filters table. Add enables you to add a new restriction number to the filter. Delete removes an existing restriction number from the filter. 9 Enter the restriction digits in the Restriction digits field. The maximum number of digits is 15 digits per restriction. 10 Enter any overrides in the Exception Digits field. The maximum number of digits is 16 digits per exception. You can add multiple exceptions by placing a comma between each sequence of exception digits. Spaces are not valid. 11 Click Next. The NCM 6.0 Call Restriction Filter Wizard Export Configuration panel, shown in Figure 105, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

208 208 Using NCM wizards Figure 105 NCM 6.0 Call Restriction Filter Wizard Export Configuration 12 If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, clear the Export configuration to network check box and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 13 Click Finish. Changes take effect only after they are exported to the BCM devices. The default is to run the export operation as soon as the wizard runs. NCM 6.0 System Speed Dial Wizard The NCM 6.0 System Speed Dial Wizard provides two functions: Overwrite the number of speed dials on the BCM. Assign speed dial codes to external numbers in your BCM network. These functions must be run one at a time. NCM can either overwrite the number of speed dials, or NCM can assign speed dial codes to external numbers. NN

209 Using NCM wizards 209 For example, if you want to overwrite the number of speed dials and then assign the speed dial codes, you must run the NCM 6.0 System Speed Dial Wizard twice: the first time to update the number of speed dials and the second time to assign the speed dial codes to the external numbers. You cannot export or modify system speed dial parameters, in Telephony > Configuration > Telephony > Global Settings > System Speed Dial, directly from the navigation tree. These parameters must be exported through the NCM 6.0 System Speed Dial Wizard. To complete the NCM 6.0 System Speed Dial Wizard 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the system speed dial numbers. Select a single item to send the speed dial numbers defined to only the device selected. Select a folder to send the speed dial numbers defined to all of the devices contained in the folder. 2 In the context-sensitive pane, select the Wizards tab. 3 From the Wizards tab, select the NCM 6.0 System Speed Dial Wizard. 4 Click Run. 5 Read the introduction panel, and click Next. The NCM 6.0 System Speed Dial Wizard Overwrite No of Speed Dials panel, shown in Figure 106, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

210 210 Using NCM wizards Figure 106 NCM 6.0 System Speed Dial Wizard Overwrite No of Speed Dials 6 Choose one of the following options, in the Overwrite No of Speed Dials panel: Select the Overwrite Avaya BCM 6.0 System Speed dial check box to specify if you want to overwrite the number of speed dials in the BCM system. You must select the number of speed dials you want active on the BCM device from the Number of System Speed dials drop-down list, if the Overwrite BCM System Speed dial check box is checked. OR Clear the Overwrite BCM System Speed dial check box to advance directly to the speed dial assignment. 7 Click Next. If you select the Overwrite BCM Speed Dial check box, the Change number of System Speed dials panel shown in Figure 107 appears, and you must go to step 8. If you do not check the Overwrite BCM System Speed dial check box, the System Speed dial assignment panel shown in Figure 108 appears, and you must go to step 9. NN

211 Using NCM wizards 211 Figure 107 NCM 6.0 System Speed Dial Wizard Change number of speed dials Figure 108 NCM 6.0 System Speed Dial Wizard System Speed dial assignment panel Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

212 212 Using NCM wizards 8 Click Finish in the Change number of speed dials panel if you want to apply the changes to the number of speed dials on the BCM device. The wizard closes, the changes are exported to the BCM devices, and the NCM database automatically updates. You do not have to reimport the device configuration into NCM. Note: You can schedule the export of the changes to the BCM device for a later time by completing the schedule tab and clicking Finish. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. This procedure is complete. 9 In the System Speed dial assignment panel, select a CLID match length from the CLID match length drop-down list. 10 In the System Speed dial assignment panel, enter the settings to assign speed dial codes to an external number in the System Speed Dials table. See Table 23 for the settings available for the different fields within the System Speed Dials table. Click More to add more rows to the System Speed Dials table, or click Fewer to delete existing rows. Table 23 Speed Dial Wizard parameters Fields Settings Speed Dial # <1 70> or <1 999> External # Dial string (0 24) Facility Use prime line, Use line:nnn, Use Pool x, or Use routing table Display Digits or Name Name Name is automatically populated when Name is selected from the Display field Bypass Restrictions Y or N 11 Add a new row to the System Speed Dials table for each new speed dial you want to enter. 12 Click Next. NN

213 Using NCM wizards 213 If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, clear the Export configuration to network check box, and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 13 Click Finish. Note: The network is updated only after the configuration is exported. Your changes do not take effect until an export operation is run. NCM 6.0 SNMP Configuration Wizard The NCM 6.0 SNMP Configuration Wizard provides two functions: update the SNMP version on the BCM or update SNMP settings on the BCM These functions must be run one at a time. NCM can either update the SNMP version or the SNMP settings. For example, if you want to change the SNMP version and update the SNMP settings for the new version of SNMP, you must run the NCM 6.0 SNMP Configuration Wizard twice: the first time to change the SNMP version and the second time to update the SNMP settings. You cannot change the SNMP protocol version or parameters, located in Telephony > Configuration > Administrator Access > SNMP, directly from the navigation tree. These parameters must be exported using the NCM 6.0 SNMP Configuration Wizard. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

214 214 Using NCM wizards To complete the NCM 6.0 SNMP Configuration Wizard 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the SNMP settings. Select a single item to send the SNMP settings defined to only the device selected. Select a folder to send the SNMP settings defined to all of the devices contained in the folder. 2 From the context-sensitive pane, select the Wizards tab. 3 From the Wizards tab, select the NCM 6.0 SNMP Configuration Wizard. 4 Click Run. 5 Read the introductory panel and click Next. The NCM 6.0 SNMP Configuration Wizard Overwrite BCM SNMP version panel shown in Figure 109, appears. Figure 109 NCM 6.0 SNMP Configuration Wizard Overwrite BCM SNMP version NN

215 Using NCM wizards Select the Overwrite the BCM SNMP version check box if you want to update the version of SNMP on the BCM device in the Overwrite BCM SNMP version panel. When you select the Overwrite the BCM SNMP version check box the SNMP Version Support drop-down list becomes active. You can choose V1-V2-V3 (default), V3, or V2-V1. Select the Overwrite the BCM SNMP version check box to update the version of SNMP only on the BCM device. If you want to change any SNMP settings, you must leave the Overwrite the BCM SNMP version check box clear and go to step Select SNMP Version Support from the SNMP Version Support drop-down list that you want to apply to the BCM device. 8 Click Next. The Export Configuration panel appears. 9 Click Finish. The SNMP version updates on the BCM device, and all of the SNMP settings are set to default values. The wizard closes and the changes are exported to the BCM devices. When the changes are exported to the BCM devices, the NCM database is updated automatically. Reimporting the device configuration into NCM is not required. Note: You can perform the export operation at a later time by completing the Schedule tab and clicking Finish. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. If you want to reset any of the default values, you must restart the NCM 6.0 SNMP Configuration Wizard and perform this procedure again. Do not select the Overwrite the BCM SNMP version check box. This procedure is complete. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

216 216 Using NCM wizards 10 Click Next. The NCM 6.0 SNMP Configuration Wizard SNMP Manager List panel, shown in Figure 110, appears. Figure 110 NCM 6.0 SNMP Configuration Wizard SNMP Manager List panel 11 Select the Enable SNMP Agent check box in the SNMP Manager List panel if you want to enable the SNMP agent on the BCM device. 12 Select the minimum security requirements from the Minimum Required Security drop-down list. 13 Click More in the SNMP Manager List table. Clicking More adds a row to the SNMP Manager List table. Clicking Fewer deletes a row from the table. If you want to add a new manager IP address to the SNMP Manager List table, you must complete the fields in the added row. 14 Perform one of the following actions: Select Add from the Action drop-down list and enter the manager IP address that you want to add in the Manager IP Address field. OR NN

217 Using NCM wizards 217 In the Manager IP Address field, select Delete from the Action drop-down list and enter the manager IP address that you want to delete. 15 Click Next. The NCM 6.0 SNMP Configuration Wizard Community Strings pane, shown in Figure 111, appears. Figure 111 NCM 6.0 SNMP Configuration Wizard Community Strings panel 16 Click More in the Community Strings table. Clicking More adds a row to the Community Strings table. Clicking Fewer deletes a row from the table. If you want to add a new community string to the Community Strings table, you must complete the fields in the added row. 17 Select Add from the Action drop-down list to add a new community string to the BCM device, or select Delete from the Action drop-down list to delete the community string identified in the Community String field from the BCM device. 18 Enter the community string that you want to add or delete in the Community String field. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

218 218 Using NCM wizards 19 Select the type of access to associate to the community string entered in the Community String field from the Type of Access drop-down list. The types of access are Read Only or Read/Write. 20 Click Next. The NCM 6.0 SNMP Configuration Wizard Service Access Points panel shown in Figure 112 appears. Figure 112 NCM 6.0 SNMP Configuration Wizard Service Access Points panel 21 Click More in the Service Access Points table. Click More adds a row to the Service Access Points table. Click Fewer deletes a row from the table. If you want to add a Service Access Point to the Service Access Points table, you must complete the fields in the added row. 22 Select an action from the Action drop-down list. Add enables you to add the new Service Access Point. Delete removes the existing access point that you enter into the User Name field. NN

219 Using NCM wizards 219 Table 24 shows the information required in the Service Access Points table, when adding a new service access point. Table 24 Service Access Point attributes Attribute User Name Authentication Protocol Type of Access Encryption Protocol Engine ID Authentication Pass Phrase Privilege Pass Phrase Action Enter the name of the user associated with the service access point. Select the authentication protocol. Options are None, MD5, SHA. Select the type of access. Options are Read Only and Read/Write. Select the encryption. Options are None, DES, 3DES, AES. Enter an engine ID to be used for SNMP v3 communications. The engine ID is made up of hexidecimal digits with a colon separating each digit. Leave the engine ID blank when you add a user that has access to the MIB, or in the case of SNMP v3 MIB queries. Enter the Authentication pass phrase for the service access point. Enter the Privilege pass phrase for the service access point. 23 Click Next. The NCM 6.0 SNMP Configuration Wizard SNMP Trap Destinations panel, shown in Figure 113, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

220 220 Using NCM wizards Figure 113 NCM 6.0 SNMP Configuration Wizard SNMP Trap Destinations panel 24 Click More in the SNMP Trap Destinations table. More adds a row to the SNMP Trap Destinations table. Fewer deletes a row from the table. If you want to add a new SNMP trap destination to the SNMP Trap Destinations table, you must complete the fields in the added row. 25 Select an action from the Action drop-down list. Add enables you to add the new SNMP Trap Destination. Delete removes the existing SNMP Trap Destination that you enter into the Name field. Table 25 shows the information to be entered into the SNMP Trap Destinations table when you add a new SNMP trap destination. Table 25 SNMP Trap Destination attributes Attribute Name Host Address Port SNMP Version Action Enter a name for the trap. Enter the IP address of the trap destination. Enter the UDP port number from which the trap are sent. The default value is 162. Select the version of the SNMP Agent for the trap. Options are: v1/v2c, and v3. NN

221 Using NCM wizards 221 Table 25 SNMP Trap Destination attributes Attribute Community String User Name Action Enter the community string to use for the SNMP trap. For v3 only, enter the user name for the SNMP trap. 26 Click Next. If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, clear the Export configuration to network check box, and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 27 Click Finish. Changes take effect only after they are exported to the BCM devices. The default is to run the export operation immediately after the wizard runs. NCM 6.0 Call Routing Wizard Use the NCM 6.0 Call Routing Wizard to define how outgoing calls are routed by your BCM system. The NCM 6.0 Call Routing Wizard adds and deletes call routes and destination codes on BCM devices. The NCM 6.0 Call Routing Wizard supports call routes, call-by-call PRI routing, and destination codes. You cannot export or modify call routing parameters, in Telephony > Configuration > Telephony > Dialing Plan > Routing, directly from the navigation tree. These parameters must be exported through the NCM 6.0 Call Routing Wizard. To complete the NCM 6.0 Call Routing Wizard 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the call routing settings. Select a single item to send the call routing settings defined to only the device selected. Select a folder to send the call routing settings defined to all of the devices contained in the folder. 2 In the context-sensitive pane, select the Wizards tab. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

222 222 Using NCM wizards 3 From the Wizards tab, select the NCM 6.0 Call Routing Wizard. 4 Click Run. 5 Read the introduction panel and click Next. The NCM 6.0 Call Routing Wizard Routes Table panel, shown in Figure 114, appears. Figure 114 NCM 6.0 Call Routing Wizard Routes Table NN

223 Using NCM wizards In the Routes Table panel, add or delete routes from the call routing table, or make changes to the settings of the call routing table on the BCM device. See Table 26 for fields and settings. Table 26 Call routing table parameters Fields Action Route # External # Use Pool DN Type Settings (Add, Delete) Specify whether to add or delete routes from the call routing table. (0 999) Specify the three-digit route number to be changed. Up to 24 digits; leave blank if the route is directed to a VoIP Pool. (A to O) Specify line pool. (Public (Unknown), Private) Specify the DN type for Tie lines only. 7 Click Next. The NCM 6.0 Call Routing Wizard PRI Routes panel, shown in Figure 115, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

224 224 Using NCM wizards Figure 115 NCM 6.0 Call Routing Wizard PRI Routes 8 In the PRI Routes panel, add or delete routes, or modify the settings of the call-by-call PRI routing table. See Table 27 for fields and settings. Table 27 Call-by-call PRI routing table parameters Fields Action PRI Route # External # Use Pool DN Type Service Type Service ID Settings (Add, Delete) Specify whether to add or delete routes from the call routing table. (0 999) Specify the three-digit route number to be changed. Up to 24 digits; leave blank if the route is directed to a VoIP Pool. (Bloc A Bloc F) Specify line pool. (Public, Private) Required for Tie lines only. (N/A, Public, Private, Tie, Foreign Exchange (FX), Outwats, or Switched Digital (SDS)) Specify which service type to use. Required only if Service Type requires a Service ID. NN

225 Using NCM wizards Click Next. The NCM 6.0 Call Routing Wizard Destination Codes panel, shown in Figure 116, appears. Figure 116 NCM 6.0 Call Routing Wizard Destination Codes 10 In the Destination Codes panel, add or delete destination codes. Table 28 shows the parameters required to complete the Destination Codes table. Table 28 Destination codes table parameters Fields Action Destination Code Normal Route Absorbed length Settings (Add, Delete) Specify whether to add or delete destination codes from the destination codes table. (maximum of seven digits) Specify the destination code; make sure the code does not conflict with call park prefix, external access code, direct dial numbers, line pool codes, internal DN, DISA DN, or Auto DN. Specify the normal route. (0 or All) Specify the Absorbed length. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

226 226 Using NCM wizards 11 Click Next. If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, click the Export configuration to network check box, and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 12 Click Finish. Changes take effect only after they are exported to the BCM devices. The default is to run the export operation immediately after the wizard runs. NCM 6.0 User Manager Wizard The NCM 6.0 Manager Wizard performs multiple functions. You can use the NCM 6.0 Manager Wizard to perform multiple actions on BCM user profiles and groups. These actions are performed together at one time or individually by filling in the information on the appropriate panel within the NCM 6.0 Manager Wizard. Table 29 contains a list of the NCM 6.0 Manager Wizard panels and the actions performed when they are completed. If you want to perform only one of the actions available within the NCM 6.0 Manager Wizard, click Next, at the bottom of the panels, until you reach the appropriate panel. Table 29 NCM 6.0 User Manager panel actions Panel User Profile Groups Membership Associated Action Add, Modify, or Delete User Profile to the User Accounts table. Go to step 6 for details about how to complete the User Profile panel. Create a new user group in the Groups table and associate system access privileges for members of the selected group in the Group Privileges table. Steps 8 and 9 contain details about how to complete the Groups panel. Assigns a group to existing user accounts. Go to step 11 for details about how to complete the Membership panel. Use the NCM 6.0 User Manager Wizard to change the passwords for all BCM user accounts for which the logged in NCM user account has privileges to change on the BCM. Use the NCM 6.0 Password Change Wizard to change the administrator and telset accounts used to import and manage the BCM device in NCM. NN

227 To complete the NCM 6.0 User Manager Wizard Using NCM wizards In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the user profile settings. Select a single item to send the user profile settings defined to only the device selected. Select a folder to send the user profile settings defined to all of the devices contained in the folder. 2 In the context-sensitive pane, select the Wizards tab. 3 From the Wizards tab, select the NCM 6.0 User Manager Wizard. 4 Click Run. 5 Read the introductory panel and click Next to continue. The NCM 6.0 User Manager Wizard User Profile panel, shown in Figure 117, appears. Figure 117 NCM 6.0 User Manager Wizard User Profile Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

228 228 Using NCM wizards 6 In the User Profile panel, enter the user profiles that you want to update in the User Accounts table. See Table 30 for the data required to complete the User Accounts table. Table 30 BCM User Manager Wizard User Accounts field parameters Field Parameter Action (Add, Remove, Modify) Specify the action required for user account. Description (Enter Description) Specify a description of the user account. User ID (Enter User ID) Specify the user account being modified. Password (Enter Password) Specify the password of the user account being modified. Telset User ID (numeric) (Enter Telset User ID) Specify the Telset number associated with the user account being modified. Telset password (Enter Password) Specify the Telset User ID password associated with the user account being modified. Modem Callback Number (Enter the phone number) Specify the modem callback number associated with the user account being modified. Modem Callback Passcode ISDN Callback Number ISDN Callback Passcode Change Password on Login Change Password on Login Telset (Enter the passcode) Specify the modem callback passcode associated with the user account being modified. (Enter the phone number) Specify the ISDN callback number associated with the user account being modified. (Enter the passcode) Specify the ISDN callback passcode associated with the user account being modified. (NA, true, false) Specify if changing the User ID password is required when a user logs into the Avaya BCM. (NA, true, false) Specify if changing the Telset User ID password is required when a telset user logs into the Avaya BCM. 7 Click Next. The NCM 6.0 User Manager Wizard Groups panel, shown in Figure 118, appears. NN

229 Using NCM wizards 229 Figure 118 NCM 6.0 User Manager Wizard Groups panel 8 In the Groups panel, enter the BCM groups that are to be added to the BCM device in the Groups table. See Table 31 for Groups table field parameters. Table 31 NCM 6.0 User Manager Wizard Groups table Field Action Group Description Parameter (Add or Remove) Specify the action required for the BCM group. (Enter Group Name) Specify the group name for the group to be added or removed on the BCM device. 9 In the Groups panel, enter the privileges that are to be added to the BCM device in the Group Privileges table. See Table 32 for Groups Privileges table field parameters. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

230 230 Using NCM wizards Table 32 NCM 6.0 User Manager Wizard Groups table Field Action Group Privileges Parameter (Add or Remove) Specify the action required for the BCM group privilege. (Enter Group Name) Specify the group name for the privileges to be added or removed on the BCM device. (Enter Privilege) Specify the privileges being associated with the group listed in the Group field. If you enter multiple privileges, use commas to separate each privilege. Spaces are not valid characters. 10 Click Next. The NCM 6.0 User Manager Wizard Membership panel, shown in Figure 119, appears. Figure 119 NCM 6.0 User Manager Wizard Membership panel NN

231 Using NCM wizards In the Membership table located in the Membership panel, assign or remove the groups to which existing users are members on the BCM device. See Table 33 for Membership table field parameters. Table 33 BCM User Manager Wizard Membership table Field Action Group User ID Member Description Telset User ID Parameter (Add or Remove) Specify the action required for the BCM group privilege. (Enter Group Name) Specify the group name to associate with User ID added or removed on the BCM device. (Enter User ID) Specify the user account being modified. (Enter Group or Groups) Specify the group, or groups, to which the user account being modified is to be associated. If you enter multiple groups, use commas to separate each group. Spaces are not valid characters. (Enter Telset User ID) Specify the Telset number associated with the user account being modified. 12 Click Next. If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, clear the Export configuration to network check box, and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 13 Click Finish. Changes take effect only after they are exported to the BCM devices. The default is to run the export operation immediately after the wizard runs. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

232 232 Using NCM wizards NCM 6.0 Report Generator Wizard The Warning: The BCM Password Change Wizard cannot change passwords on devices that use a Radius server for password authentication. A Radius server is used as the password authentication method on the device if the Account Management value, in the Configuration Data > Avaya BCM device name > Configuration > Administrator Access > Security Policies > Authentication Service Policy tab, is set to RADIUS. You can generate configuration and inventory reports for multiple Avaya BCM 6.0 devices using the Report Generator wizard. Reports are formatted using HTML syntax so they are easily viewed in an Internet Explorer or Netscape browser. The following report types are supported: Software Update History report Software Inventory report Hardware Inventory report Telephone Directory report Quickstart Info report Partial Configuration report You can extract selected data elements from the NCM database and write the data to a report. NCM reports are generated from information in the NCM database. NCM can run a number of reports that provide information about your Avaya BCM 6.0 network. Reports can be run on one BCM device or on many BCM devices by selecting a folder and applying the wizard to the folder. Note: To ensure that you use the most up-to-date information in your reports, always perform an Import or Reimport operation before you run any reports. After the wizard finishes running, reports are saved to the reports folder in the installation directory (<INSTALL_DIR>\reports). If the web browser is enabled, the report is displayed in a web browser window. Also, if the web browser is enabled, you can access all saved reports from any computer using the following URL: <NCM_SERVER_IP_ADDRESS>/reports NN

233 Using NCM wizards 233 NCM appends a random number at the end of every report file name. These random numbers help avoid conflict, especially if more than one report is generated for multiple clients. Note: NCM requires the following to be configured for Help and Reports to work properly. The web server must be enabled. The web server IP address must be set to the NCM server IP address. The Doc Root must be set to the NCM installation directory. The web server port number must be set to a unique port number. If a report fails to generate, ensure the above are configured properly. See the NCM 6.0 Administration Guide (NN ) for information about configuring the web server, and the NCM 6.0 Installation Guide for information about creating a docroot directory for the web server. To complete the NCM 6.0 Report Generator Wizard 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to run the reports. Select a single item to run the reports defined in the wizard for only the selected device. Select a folder to run the reports defined in the wizard for all of the devices in the folder selected. Note: The NCM 6.0 Report Generator Wizard includes only BCM device data. If you select a folder containing devices of a different version than Avaya BCM 6.0, the data for the non- Avaya BCM 6.0 devices are not included in the report. You must use the Report Generator Wizard associated with the version of Avaya BCM 6.0 device for which you are generating a report. Note: To ensure that you are pulling the most up-to-date information into your reports, always perform an Import or Reimport operation before running any reports. 2 From the Wizards tab, select NCM 6.0 Report Generator Wizard. 3 Click Run. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

234 234 Using NCM wizards 4 Read the introductory panel and click Next. The NCM 6.0 Report Generator Wizard Report Selection panel, shown in Figure 120, appears. Figure 120 NCM 6.0 Report Generator Wizard Report Selection 5 Specify the name of the report you want to generate in the Report Name field. 6 Select the type of report you want to generate from the Report Type drop-down list. See Table 34 for the types of reports available. Table 34 NCM 6.0 Report Generator Wizard reports Report Name Software Update History Software Inventory Hardware Inventory Quickstart Info Report Information Provide a list of the software updates applied to the BCM. Provide a list of all software installed on the BCM device, the functional group of the software, and the software version. Provide a list of the physical hardware installed in the BCM. Provide a list of basic programming information for your BCM devices. See Quickstart info report on page 239 for more information about the Quickstart Info report. NN

235 Table 34 NCM 6.0 Report Generator Wizard reports (Continued) Using NCM wizards 235 Report Name Telephone Directory Partial Configuration Report Information Provide a complete list of all BCM telephone users. See Telephone directory report on page 241 for more information about the Telephone Directory report. Provide a list of configuration parameters based on the filter entered in the Filter String field. See Partial configuration report on page 242 for more information about the Partial Configuration report. 7 Click Next. The Send Report panel opens. If you select any report other than the Partial Configuration report, go to step 8. If you select the Partial Configuration report, the Send Report panel contains a Filter string field. The search criteria you enter in the Filter string field narrows the retrieval of report data. Complete the Filter string field and go to step 8. Note: Searches are case-sensitive. Multiple words can be entered in the filter string field if they are separated by quotation marks. You can also use an asterisk (*) as a wildcard within the search criteria. 8 In the Send Report panel, clear the Send the report to the web server check box if you do not want to send the report to the web server. The default is to send the report to a web server. If you send the report to a Web server, the report automatically tries to open with your web browser. 9 In the Send Report panel, clear the Save the report on server if you do not want to save the report on the NCM server. The default is to save the report on the server. If you save the report on the server, the report is found in the NCM system installation folder\reports folder. 10 Click Next. The Generate Report panel appears. 11 Click Finish to generate the report immediately, or complete the Schedule tab and click Finish to generate the report at the scheduled time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

236 236 Using NCM wizards Reports Use the NCM 6.0 Report Generator Wizard to generate reports based on BCM data stored in the NCM database. Note: When you generate a report in NCM, data that you do not have permission to read can be included in the report. The report generator does not check user permissions before creating the report. Software update history The BCM software update history provides the history of all software updates, including software upgrades, applied to the BCM since the BCM was shipped. The BCM software update history report contains the following information for each BCM selected: Current Release: current software release level of the BCM Date: date and time that the software update was applied Category: software update category (scheduled, removed, modified, or applied) Name: name of the software update Version: version of the software update Description: brief description of the software update Removable: indication of whether the software update can be removed from the BCM Figure 121 shows an example of the an Avaya BCM Software Update History report. NN

237 Using NCM wizards 237 Figure 121 Software update history report Software inventory report The BCM software inventory report provides information about all the software components installed on the system, the functional group, and the software version of each component. This report contains the following information for each system: Component: name of the software component installed on the BCM, for example, backup-recovery Group: functional group to which the software component belongs, for example, operating system Version: version of the software component Figure 122 shows a sample of an Avaya BCM software inventory report. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

238 238 Using NCM wizards Figure 122 Avaya BCM software inventory report Hardware inventory report The BCM hardware inventory report provides a list of the BCM physical system selected. This report contains the following information for each system: additional information: displays additional information about the BCM main unit, such as: manufacturer and the manufacture date hardware version serial number BCM system: key components of the BCM devices: displays information about all devices attached to the BCM. These devices can include: digital sets analog devices IP sets, including IP clients NN

239 Using NCM wizards 239 Figure 123 shows a sample of an Avaya BCM hardware inventory report. Figure 123 Avaya BCM Hardware Inventory report Quickstart info report The Quickstart info report provides a list of basic programming information for your BCM. This report contains the following information for each BCM selected: Name: system name Description - system software release currently running on the device Region: CallPilot region System ID: unique numeric identifier for your BCM (this unique number is located on the label on the bottom of the BCM chassis and on the product packaging label) Location: location of the system TimeZone: time zone of the system location LAN settings - IP Address and subnet mask Next Hop - Default Next Hop Router on primary link DNS domain name: name for the local domain Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

240 240 Using NCM wizards Primary DNS Address: IP address of the server that provides DNS information to the system Secondary DNS Address: IP address of the secondary server that provides DNS information to the system (used if the primary DNS is unavailable) Start DN: first extension (DN) and length Recvd#length - Received number length for the private/public network IPTermRegistration - Registration of Avaya IP terminals enabled/disabled IPTermAutoAssign - Auto Assign DNs to Avaya IP terminals applied keycodes: data expiry date Figure 124 shows a sample of the Quickstart information report. NN

241 Using NCM wizards 241 Figure 124 Quickstart information report Telephone directory report The telephone directory report provides a list of all BCM telephone users. This report contains the following information for each user: Name: name of the user DN: telephone number of the user Location: location of the system on which the user is configured System: name of the system on which the user is configured Set type: type of telephone DirDial: DN of the direct dial set configured for this user Users are ordered by name and grouped by system (fourth column). Figure 125 shows a sample of the telephone directory report. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

242 242 Using NCM wizards Figure 125 Telephone Directory report Partial configuration report The partial configuration report provides a list of configuration parameters that you specify. By entering a few keywords in the filter string, you can customize the information that appears in the report. The Filter string drop-down list also contains the common strings found in configuration parameters. You can specify wildcard searches. All searches are case-sensitive. You can customize your reports for a single device, or for multiple devices, on your network. Simply select the devices to be included in the report by highlighting the device (for one), the folder (for all devices under the folder), or a subset of devices in a folder (hold the Ctrl key while clicking on the device icons with the mouse). The partial configuration report includes information about all devices selected. Figure 126 shows a sample of the partial configuration report with Data Services entered as the search criteria in the Filter string field. NN

243 Using NCM wizards 243 Figure 126 Partial configuration report NCM 6.0 Auto Attendant Holidays Wizard The NCM 6.0 Auto Attendant Holidays Wizard sets up a holiday schedule on your BCM network. Note: Before you run this wizard, you must first place greeting files and CCR trees on the BCM device. See Sending common files to the network on page 161 for more information. To complete the NCM 6.0 Auto Attendant Holidays Wizard 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the holiday schedule settings. Select a single item to send the holiday schedule settings defined to only the device selected. Select a folder to send the holiday schedule settings defined to all of the devices contained in the folder. 2 In the context-sensitive pane, select the Wizards tab. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

244 244 Using NCM wizards 3 From the Wizards tab, select the NCM 6.0 Auto Attendant Holidays Wizard. 4 Click Run. 5 Read the introduction panel, and click Next. The NCM 6.0 Auto Attendant Holidays Wizard Holiday Information panel, shown in Figure 127, appears. Figure 127 NCM 6.0 Auto Attendant Holidays Wizard Holiday Information 6 Select the action that you want to perform on the holiday from the Action drop-down list. See Table 35 for a list of the field settings and their resulting actions. Table 35 NCM 6.0 Auto Attendant Holidays Wizard action field settings Action Field Setting Add Add & Modify Modify by date Modify by name Results Add a new holiday to your holiday schedule. Add a new holiday and modify the holiday in the holiday schedule. Modify the holiday schedule by date. Modify the holiday schedule by name. 7 Enter the name of the holiday schedule you want to modify in the Name field. 8 If required, enter the date of the holiday in the Occurs on this date field. 9 Check the Occurs every year on the same date check box if the holiday reoccurs on the same day every year. Clear Occurs every year on the same date check box if you do not want the same holiday schedule for years other than the current year. NN

245 Using NCM wizards Click Next. The NCM 6.0 Auto Attendant Holidays Wizard Holiday Schedule panel, shown in Figure 128, appears. Figure 128 NCM 6.0 Auto Attendant Holidays Wizard Holiday Schedule 11 In the Holidays Schedule panel, choose the Greeting ID of the file on the Avaya BCM device you want assigned to the holiday, by entering a greeting id from 1 to 250 in the Greeting fields under the Morning, Afternoon, Evening, and Non Business headings. 12 In the Holidays Schedule panel, choose the CCR Tree you want assigned to the holiday by selecting CCR Tree IDs from the pull-down lists under the Morning, Afternoon, Evening, and Non Business headings. 13 Set the holiday hours on the holiday schedule panel by entering the hours as HH:MM (24-hour format) in the Hours fields under the Morning, Afternoon, Evening, and Non Business headings. 14 Click Next. If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, clear the Export configuration to network check box, and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 15 Click Finish. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

246 246 Using NCM wizards Changes take effect only after they are exported to the BCM devices. The default is to run the export operation immediately after the wizard runs. Note: When the user wants to configure the non-imported Avaya BCM device using the Auto Attendant Holidays wizard, the user should keep similar configuration holiday lists in the representative Avaya BCM device. NCM removes the entire holidays list on the destination Avaya BCM device, and freshly creates the holiday lists by referring the holidays entries available in the representative device. Note: When the user wants to configure the non-imported Avaya BCM device using the Auto Attendant Holidays wizard and has multiple representative devices for a particular device model, the user should select the similar configuration holiday lists in the device in the representative folder. NCM 6.0 Auto Attendant Greeting Table Wizard The BCM Auto Attendant Greeting Table Wizard changes hours of operation, assigns company greeting files, and assigns CCR trees. To complete the NCM 6.0 Auto Attendant Greeting Table Wizard Note: Before running this wizard, you must first place greeting files and CCR trees on the BCM device. See Sending common files to the network on page 161 for further information. 1 In the NCM navigation pane, select the Configuration Data folder, subfolder, or item to which you want to send the greeting files and CCR tree settings. Select a single item to send the greeting files and CCR tree settings defined to only the device selected. Select a folder to send the greeting files and CCR tree settings defined to all of the devices contained in the folder. 2 In the context-sensitive pane, select the Wizards tab. 3 From the Wizards tab, select the NCM 6.0 Auto Attendant Greeting Table Wizard. NN

247 Using NCM wizards Click Run. 5 Read the introductory panel, and click Next. The NCM 6.0 Auto Attendant Greeting Table Wizard Greeting Table panel, shown in Figure 129, appears. Figure 129 NCM 6.0 Auto Attendant Greeting Table wizard Greeting Table 6 In the Greeting Table panel, select the greeting table you want to update from the Greeting Table list. The selected greeting table updates all selected BCM systems. 7 Click Next. The NCM 6.0 Auto Attendant Greeting Table wizard Set Greeting ID panel, shown in Figure 130, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

248 248 Using NCM wizards Figure 130 NCM 6.0 Auto Attendant Greeting Table Wizard Set Greeting ID 8 In the Set Greeting ID panel, set the company greeting that plays for each time of day. See Table 36 for the fields and settings for the different fields within the Set Greeting ID panel. Table 36 Set Greeting ID field parameters Fields Morning Afternoon Evening Non Business Parameters (1 250) corresponding number to the Greeting ID to play in the morning (0) if you do not want to change the Greeting ID (1 250) corresponding number to the Greeting ID to play in the afternoon (0) if you do not want to change the Greeting ID (1 250) corresponding number to the Greeting ID to play in the evening (0) if you do not want to change the Greeting ID (1 250) corresponding number to the Greeting ID to play in during non-business hours (0) if you do not want to change the Greeting ID 9 Click Next. The NCM 6.0 Auto Attendant Greeting Table Wizard Set CCR Tree panel, shown in Table 131 on page 249, appears. NN

249 Figure 131 NCM 6.0 Auto Attendant Greeting Table wizard Set CCR Tree Using NCM wizards Use the Set CCR Tree panel to set which CCR Tree plays for each time of day. You must build your CCR tree before you can assign it to a Greeting table. See Table 37 for the fields and settings within the Set CCR Tree panel. Table 37 CCR Tree field parameters Fields Morning Afternoon Evening Non Business Parameters (1 99) corresponding number to the CCR Tree ID to play in the morning (Current) if you do not want to change the CCR Tree ID (1 99) corresponding number to the CCR Tree ID to play in the afternoon (Current) if you do not want to change the CCR Tree ID (1 99) corresponding number to the CCR Tree ID to play in the evening (Current) if you do not want to change the CCR Tree ID (1 99) corresponding number to the CCR Tree ID to play in during non-business hours (Current) if you do not want to change the CCR Tree ID 11 Click Next. The NCM 6.0 Auto Attendant Greeting Table Wizard Set Hours panel, shown in Figure 132, appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

250 250 Using NCM wizards Figure 132 NCM 6.0 Auto Attendant Greeting Table Wizard Set Hours 12 In the Set Hours panel, set the business and non-business hours for each day of the week, then click Next. Use 24-hour format when entering times. For example, 23:00 is equal to 11:00 p.m. 13 Click Next. The NCM 6.0 Auto Attendant Greeting Table Wizard Custom panel, shown in Figure 133, appears. Figure 133 NCM 6.0 Auto Attendant Greeting Table Wizard Custom NN

251 Using NCM wizards In the Custom panel, set the greeting table options and the custom menu prompts. See Table 38 for the fields and settings for the fields within the Custom panel. Table 38 Set Custom panel field parameters Fields Attendant Extension Language Preference Menu Repeat Key Enable Custom Auto-Attendant Menu Prompts Parameters Enter the Attendant Extension to apply greeting table options and custom menu prompts. (Primary or Alternate) Choose a language for the greeting tables and menu prompts. (none, 1 8) Set the Menu repeat keys. (No or Yes) Enable or disable custom auto-attendant menu prompts. 15 Click Next. If you want to export the configuration to the network immediately, leave the Export configuration to network check box selected. If you want to perform the export operation at a later time, clear the Export configuration to network check box, and complete the Schedule tab to assign a run time. See Chapter 9, Scheduling NCM operations, on page 171 for more information about scheduling jobs. 16 Click Finish. Changes take effect only after they are exported to the BCM devices. The default is to run the export operation immediately after the wizard runs. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

252 252 Using NCM wizards,ncm 6.0 Scheduled Page wizard During an import, NCM checks Avaya BCM devices for the APPP Scheduled Page nodes. If the Avaya BCM device has the APPP keycode enabled, the APPP nodes are imported. NCM also supports the One Button Page and Customer Assistance Page features of APPP. Use the NCM 6.0 Scheduled Page wizard to add, delete and modify up to 100 schedules similar to Business Element Manager. Each schedule appears as a child node under the scheduled page node.this wizard is supported on the following Avaya BCM devices: BCM 6.0 (SRG50 6.0) BCM 5.0 (SRG50 5.0) BCM BCM (SRG50 3.0) BCM (SRG50 2.0) BCM 4.0 Use this wizard to add and delete scheduled page settings on multiple Avaya BCM devices. Use this wizard to modify the Customer Assistance Page property (Allow URL Invocation). When schedules plans are programmed on the device, ensure that the corresponding Company greetings files are available on the device. Configure pre-programmed announcements to play automatically in the designated page zones according to a pre-determined schedule. If the page zone or overhead page system is in use at the time of the page, the Avaya BCM system queues the page and plays it when the resource becomes available. Use the Retail Scheduled Page Wizard to configure this feature. You can run the Scheduled Page wizard on a device or on a folder of devices. You can also schedule the wizard to run at specific times. The NCM 6.0 Scheduled Page wizard allows you to enter multiple scheduled pags. You can also export the configuration to a device if you select the Export to Network option in the wizard panel. Before you complete this procedure, you must ensure that the APPP keycode is installed on your Avaya BCM device or devices. To complete the NCM 6.0 Scheduled Page Wizard 1 In the NCM navigation pane, select the Configuration Data folder or subfolder to which you want to update the One Button Text feature. NN

253 2 Select a folder to send the update to all of the devices in the folder. 3 In the context-sensitive pane, select the Wizards tab. 4 In the Wizards tab, select the NCM 6.0 Scheduled Page Wizard. 5 Click Run. 6 Read the introductory panel and click Next. The NCM 6.0 Scheduled Page Wizard CAB Settings panel, shown in Figure 102,appears. Figure 134 NCM 6.0 Scheduled Page Wizard CAB Settings Using NCM wizards From the Allow URL Invocation list, select Enable or Disable to enable or disable the symbol kiosk (or Web device) functionality for the APPP. The default value is disable.. 8 Click Next. The NCM 6.0 Scheduled Page Wizard Schedule Plan panel appears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

254 254 Using NCM wizards Figure 135 NCM 6.0 Scheduled Page Wizard Schedule Plan panel 9 In the Action field, select Add or Remove to add or remove a user account from the schedule. 10 In the Schedule Plan Name field, type a a name or identifier for the schedule. The name or identifier accepts alphanumeric characters as well as hyphens and underscores. The Schedule Detail field automatically generated description of the schedule plan. 11 From the Greeting ID list, select the code of the greeting to play as defined in the Company Greetings. The value for this field is between 1 and From the Page Type list, select the location where the page is broadcast (Overhead Paging, Internal Zone,or Both). The default value is Overhead Paging. 13 From the Page Zone list, select the number of the zone where the page is broadcast (1 6 or All). Page Zone is available only if the Page Type is set to Internal Zone or Both. The default value is From the Time list, select the type of time value for the schedule plan (Fixed Time, Periodic, After Opening Time, Before Closing Time). Fixed Time the page occurs at a specific time of day (in local time) as entered in the Time of Day field. Periodic the page repeats periodically depending on the value entered in the Repeat(Mins) field. If the value is 0, then the page plays only once at the start of business hours. The opening time is defined in CallPilot Greeting Table 1. The value is minutes. NN

255 Using NCM wizards 255 After Opening Time the page occurs a specific number of minutes after opening time as entered in the Minutes After Opening field. The opening time is defined in CallPilot Greeting Table 1. The value is minutes. Before Closing Time the page occurs a specific number of minutes before closing time as entered in the Minutes Before Closing field. The closing time is defined in CallPilot Greeting Table 1. The value is minutes. 15 Click Next. The configuration data is verified by the system, and the Export Configuration Panel appears. 16 Select the Export configuration to network checkbox if you want to export this configuration to the Avaya BCM devices or devices in your network. 17 Click Finish. The configuration is complete. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

256 256 Using NCM wizards 18 Click Next. The configuration data is verified by the system, and the Export Configuration Panel appears. 19 Select the Export configuration to network checkbox if you want to export this configuration to the Avaya BCM devices or devices in your network. 20 Click Finish. The configuration is complete. NN

257 NCM 6.0 Scheduled Reboot Wizard Using NCM wizards 257 NCM 6.0 supports the Avaya BCM scheduled reboot feature. NCM 6.0 offers a Scheduled Reboot Wizard. Use the Scheduled Reboot Wizard to select the imported devices of a given device type. You can also add devices of a given release version, which are not imported into NCM. The Scheduled Reboot Wizard provides workflow, run, and scheduling consistency as with existing NCM wizards. You can run the Scheduled Reboot Wizard on a device or on a folder. To complete the NCM 6.0 Scheduled Reboot Wizard 1 In the NCM navigation pane, select the Configuration Data folder or subfolder to which you want to update the One Button Text feature. 2 Select a device or folder for which you want to schedule a reboot. 3 In the context-sensitive pane, select the Wizards tab. 4 In the Wizards tab, select the NCM 6.0 Scheduled Re-boot Wizard. 5 Click Run. 6 Read the introductory panel and click Next. The Scheduled Re-boot Wizard panel appears. 7 In the Device Browser pane, select a device or folder of devices to reboot. 8 Click Add. The device or folder you selected appear in the list of devices that will be scheduled for reboot. 9 Click Next. The Devices Access Information panel appears. 10 In the Device Access Information fields, enter the IP address of the device that you want to reboot. 11 In the Username and Password fields, enter the login credentials for each device you selected. 12 Click More to add additional device access information. Click Less to remove device access information. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

258 258 Using NCM wizards 13 Click Next. The Device Reboot Summary panel appears. A list of the devices you selected to reboot appears. 14 In the Max Time Out Value in Minutes field enter the duration in minutes during which the Scheduled Reboot Wizard will attempt to reboot the selected devices before timing out. 15 Click Finish. The reboots are scheduled. NN

259 259 Chapter 12 Avaya Business Communications Manager 6.0 wizard builder The NCM wizard builder allows you to create and define custom wizards for flexible bulk, multisite configuration management capabilities for Avaya Business Communications Manager (Avaya BCM) 6.0. The administrator must enable Record Custom Wizards in the Function Security panel of the NCM Properties tab. For more information about enabling Record Custom Wizards for users by executing Wizards functional security, see NCM 6.0 Administration Guide (NN ). The wizard builder offers the following functionality: recording the custom wizard running the wizard deleting a defined custom wizard editing a defined custom wizard scheduling running on a folder running on a device Add list functionality RADIUS sever support locking and unlocking facility For information on existing, predefined wizards and procedures for running predefined wizards, refer to the NCM using guide for your Avaya BCM system. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

260 260 Avaya Business Communications Manager 6.0 wizard builder Bulk configurations With the new NCM wizard builder functionality, configuration changes across multiple Avaya BCMs become a simple, efficient, and automated process. The NCM wizard builder tool allows you to define an exact combination of parameters to be configured across multiple Avaya BCMs. Wizard Builder functionality The wizard builder, or custom wizard, has two main functions: Recording the custom wizard on page 260 Running the custom wizard on page 261 Recording the custom wizard Use the wizard builder functionality to create and define a custom wizard. When you navigate to NCM Client > Tools > Record Custom Wizard (see Figure 136), you are prompted to enter a name for the custom wizard you are creating. You can also provide a description of the wizard. Follow the prompts in the subsequent pages of the Record Custom Wizard tool to enter a heading and parameter details. For procedures on how to record custom wizards, see Creating a custom wizard on page 262. NN

261 Figure 136 Record Custom Wizard tool Avaya Business Communications Manager 6.0 wizard builder 261 Running the custom wizard You run a custom wizard in much the same way you run a predefined wizard. You can run a custom wizard at the folder level or at the device level. After you have created a new custom wizard, you can select it from the list of wizards available for a specific Avaya BCM device type. Select the wizard and click run. Follow the pages of the wizard to run the wizard on multiple Avaya BCM devices. For details on how to run custom wizards, see Running the custom wizard on page 261. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

262 262 Avaya Business Communications Manager 6.0 wizard builder Editing the custom wizard After you have created a new custom wizard, you can make subsequent updates and changes to the wizard specifications. Select the wizard you want to edit from the list of wizards available for a specific Avaya BCM device type. Click Edit, and follow the pages of the wizard to navigate to the Select Properties button. In the Properties tab that corresponds to the Avaya BCM panel for which you created the customer wizard, you can change the original selections you made to the panel properties. These are the properties you want to propagate to multiple Avaya BCM devices using the custom wizard. For details on how to edit custom wizards, see Editing the custom wizard on page 262. Scheduling the custom wizard After you have created a new custom wizard, you can choose to schedule the wizard to run at set times. You schedule custom wizards in the same way that you schedule predefined wizards. When you run the wizard, select the Schedule tab and complete the fields to specify a run time for the custom wizard. For details on how to schedule custom wizards, refer to the Using NCM guide for your Avaya BCM device type. Locking and unlocking the Wizard Builder Lock in the Wizard Builder tool to ensure that only one NCM user at a time can edit or delete a single custom wizard. When one NCM user is editing or deleting a custom wizard, that wizard is automatically locked so that another user cannot edit or delete the same wizard at the same time. If an NCM user tries to edit, delete, or run a locked custom wizard, a popup screen appears with the message Selected Wizard is already Locked by another User. The custom wizard is unlocked when the first user completes their task. Creating a custom wizard Before you can begin to create a custom wizard you must ensure that you have installed the latest NCM server and client software installed NCM 6.0 imported one Avaya BCM device of each type that exists on your network NN

263 Avaya Business Communications Manager 6.0 wizard builder 263 The administrator must enable Record Custom Wizards in the Function Security panel of the NCM Properties tab. For more information about enabling Record Custom Wizards for users by executing Wizards functional security, see NCM 6.0 Administration Guide (NN ). Complete the following procedures to create a custom wizard that you can then use to export specifically defined configuration parameters to multiple Avaya BCMs on your network: creating a custom wizard defining properties for the custom wizard running a custom wizard Recording a custom wizard Complete the following procedures to define a new customized wizard. Creating a custom wizard 1 Log on to NCM. 2 In the NCM GUI, click the representative device in the Representative Folder in which you want to create the custom wizard. 3 Click NCM Client> Tools > Record Custom Wizard. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

264 264 Avaya Business Communications Manager 6.0 wizard builder The Custom Wizard Creation dialog appears. NCM Logdialog box 4 In the Wizard Title field, type a name for the wizard. 5 In the Wizard Description field, type a description of the wizard you are creating. NN

265 Avaya Business Communications Manager 6.0 wizard builder Click Next to continue. Click Cancel to close the dialog and stop creating the wizard. If you click Next, the Defining Custom Wizard Page appears. The title and description you provided for the new wizard appear in the top field. Defining properties for the custom wizard Complete this procedure to further define the new custom wizard by selecting scalar fields and tabular properties for the custom wizard. Select parameter fields from one or more configuration tree nodes to be included in the new custom bulk configuration wizard. 1 In the Page Title field of the Defining Custom Wizard Page, type the name of the Avaya BCM panel that you want to include in the custom wizard, for example, SNMP settings. 2 In the Page Description field, type a description of the function of this page. 3 Click Select Properties. The wizard definition dialog disappears. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

266 266 Avaya Business Communications Manager 6.0 wizard builder You can modify prerecorded scalar and tabular properties by clicking Select Properties on any of the previously defined wizard pages. When you click Select Properties, the wizard definition dialog is hidden and the corresponding NCM client property panel appears. The prerecorded scalar and tabular properties check boxes are enabled. You can Select/Unselect the scalar and tabular data by clicking the checkbox next to each property item. NN

267 Avaya Business Communications Manager 6.0 wizard builder In the Properties tab, select or deselect the properties you want to attribute to the custom wizard. These are the properties that are exported when you run this wizard on Avaya BCM devices. The SNMP tabs that appear under the NCM Properties tab, correspond to the tabs in the SNMP Settings panel of the Avaya BCM, as shown in the example in step 3. You can select and deselect properties in each tab to be recorded in the custom wizard. Prerecorded scalar and tabular properties check boxes are already enabled. Note: When you are creating, or recording, a new custom wizard, the message Wizard Recording... appears in red in the bottom left-hand corner of the Properties panel. 5 When you have finished selecting or deselecting properties, click Done. The Defining Custom Wizard Page appears. 6 In the Defining Custom Wizard Page, click Finish to complete the creation of the new custom wizard. Click Cancel to stop creating the custom wizard and discard any selections you have made. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

268 268 Avaya Business Communications Manager 6.0 wizard builder When you click Finish, the new custom wizard appears in the Wizards list for any Avaya BCM of similar configuration. 7 In the Defining Custom Wizard Page, click Back or Next to navigate between the Wizard Builder pages. Running a custom wizard You run a custom wizard the same way you run any predefined NCM wizards. For information on running any of the predefined wizards for your devices, refer to the Using NCM guide for your Avaya BCM system. 1 In the NCM GUI, select a device in the Configuration Data folder. NN

269 Avaya Business Communications Manager 6.0 wizard builder In the right-hand pane, click the Wizards tab. 3 A list of all available wizards for the device you have selected appears, including any custom wizards you have defined and recorded. 4 Click Run. The Welcome screen appears, with the name of the wizard you are running and the description of the wizard showing on the first panel. 5 Click Next. The Device Browser panel appears. 6 From the Device Browser list, select the imported devices of a given device type for which the wizard is defined. 7 Click Add. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

270 270 Avaya Business Communications Manager 6.0 wizard builder 8 Continue to select devices in the Device Browser panel and adding them to the Add List by clicking Add, and cut and paste the connection parameters of the non-imported devices into the text box until you have added all the devices on which you want to run the wizard. 9 Click Remove to remove any devices from the Apply wizards on selected devices box if necessary. NN

271 Avaya Business Communications Manager 6.0 wizard builder Click Next. The Device Access Information page appears. 11 Click More or Fewer to add or remove devices from the Device Access Information list. 12 Click Next. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

272 272 Avaya Business Communications Manager 6.0 wizard builder 13 The wizard properties page appears. For example, for a wizard created to propagate changes to SNMP settings, the SNMP Settings page appears. 14 Edit the fields as necessary. NN

273 15 Click Next. The Wizard Summary Sheet appears. Avaya Business Communications Manager 6.0 wizard builder 273 The summary sheet lists all the Avaya BCM devices on which this wizard will run and the property values which are configured. Using Network Configuration Manager 6.0 to Manage Avaya BCM 6.0

274 274 Avaya Business Communications Manager 6.0 wizard builder 16 If you want to schedule the wizard to run at a predetermined time, click the Schedule tab. The Schedule tab appears. 17 Complete the Schedule tab to determine a run time for the wizard. For more details on scheduling wizards, including scheduling procedures, refer to the Using NCM guide for your Avaya BCM device. 18 Click Finish. The Wizard export results are saved in an html file in the NCM Installed Dir/Reports folder. The HTML report file contains IP Address of the device, export results and the starting time. Modifying custom wizards Once you have created one or more custom wizards, you can apply further changes to them or delete them when they are no longer needed. NN

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