BlackBerry Enterprise Server 2.1 Service Pack 5 Hotfix 1 for Microsoft Exchange Readme file
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1 BlackBerry Enterprise Server 2.1 Service Pack 5 Hotfix 1 for Microsoft Exchange Readme file December 2002 PLEASE READ THE LEGAL NOTICES SET OUT AT THE END OF THIS DOCUMENT. This document provides late-breaking or other information about BlackBerry Enterprise Server for Microsoft Exchange version 2.1 Service Pack 5 Hotfix 1 as well as answers to questions you might have. Contents Fixed issue in this release System requirements Installing BlackBerry Enterprise Server 2.1 Service Pack 5 Hotfix 1 Post-installation requirement Removing BlackBerry Enterprise Server Software About the BlackBerry Enterprise Server About the administration software Additional documentation
2 Fixed issue in this release Previously, if an appointment was created on the handheld while in the Australian Canberra time zone (which includes Canberra, Melbourne and Sydney), and then wirelessly synchronized on the desktop, the appointment on the desktop was incorrectly scheduled for one hour earlier than the appointment time set on the handheld. This issue only occurs between the last Sunday in March and the last Sunday in October, when Daylight Saving Time is not in effect in Australia. This issue is fixed in this release. System requirements The BlackBerry Enterprise Server Software requires the following hardware and software components: Hardware Computer with an Intel -compatible Pentium processor or compatible (233 MHz or higher, 128-MB RAM, 1-GB hard disk) Software BlackBerry Enterprise Server works in Microsoft Exchange 5.5 (or later) or Microsoft Exchange 2000 native environments, or in a mixed (Microsoft Exchange 5.5 and Microsoft Exchange 2000) environment. This section is divided into software requirements specific to the following situations. Installing with Microsoft Exchange 5.5 Installing with Microsoft Exchange 2000 In all installations You must install the requirements for either the Installing with Microsoft Exchange 5.5 section or the Installing with Microsoft Exchange 2000 section, and then install the requirements in the In all installations section. The following software is required for the BlackBerry Enterprise Server to function: 2 BlackBerry Enterprise Server for Microsoft Exchange Readme file
3 Installing with Microsoft Exchange 5.5 Windows NT 4.0 Server (Service Pack 5 or later) or Windows 2000 Server (Service Pack 1 or later) Microsoft Exchange 5.5, Service Pack 4 or later mail server environment Warning: We recommend installing the BlackBerry Enterprise Server service on a computer without Microsoft Exchange 5.5 installed. Microsoft Exchange 5.5 Administrator (Client only) with Microsoft Exchange 5.5 Service Pack 4 installed, on the BlackBerry Enterprise Server service computer, with access to the Microsoft Exchange Server Note: Service Pack 4 of Microsoft Exchange 5.5 is not required on your Microsoft Exchange 5.5 Server(s). It IS required for the computer on which your BlackBerry Enterprise Server service is installed. Warning: If you install Microsoft Exchange Administrator on a new computer, you must run it and connect to a Microsoft Exchange Server that shares the site in which you will install the BlackBerry Enterprise Server. Before installing BlackBerry Enterprise Server, install the CDO.dll hotfix for Microsoft Product Support Services Knowledge Base article Q You can download the hotfix and obtain information on the Knowledge Base article from: arch&ordinal=1, and then copy the CDO.dll hotfix to C:/winnt/system32/. The CDO.dll should be version Installing with Microsoft Exchange 2000 Windows 2000 Server (Service Pack 1 or later) Microsoft Exchange 2000 (Service Pack 2 or later) mail server environment Warning: We recommend installing the BlackBerry Enterprise Server service on a computer without Microsoft Exchange 2000 installed. Microsoft Exchange 2000 System Manager, on the same computer as the BlackBerry Enterprise Server service Note: If Service Pack 2 of Microsoft Exchange 2000 is installed on the Microsoft Exchange Server, it should also be installed on the BlackBerry Enterprise Server to update Microsoft Exchange 2000 System Manager. BlackBerry Enterprise Server for Microsoft Exchange Readme file 3
4 Before installing BlackBerry Enterprise Server, install the CDO.dll hotfix for Microsoft Product Support Services Knowledge Base article Q You can download the hotfix and obtain information on the Knowledge Base article from: arch&ordinal=2, and then copy the CDO.dll hotfix to C:/winnt/system32/.The CDO.dll should be version The following software is required for BlackBerry Enterprise Server Management (required if Microsoft Exchange 2000 is installed) to function: A database tool (MSDE, SQL 7.0, or SQL 2000) must be installed before, during, or after BlackBerry Enterprise Server Management installation, before you can use BlackBerry Enterprise Server Management In all installations Warning: To install BlackBerry User Administration, BlackBerry Enterprise Server Management must also be installed on the same computer. Note: BlackBerry Enterprise Server and Microsoft Exchange are not required on the same computer as BlackBerry User Administration. BlackBerry User Administration has the same system requirements but requires different permissions than the BlackBerry Enterprise Server. You should not have Microsoft Outlook installed on the computer on which you are installing the BlackBerry Enterprise Server. If Microsoft Outlook is present on the BlackBerry Enterprise Server computer, wireless calendar synchronization will not work because Microsoft Outlook s versions of CDO.dll and MAPI.dll files do not support wireless calendar synchronization. If Microsoft Outlook is opened on a BlackBerry Enterprise Server, it will attempt to overwrite the MAPI system. Therefore, Microsoft Outlook on a BlackBerry Enterprise Server is an unsupported configuration Adobe Acrobat Reader 5.0 (available from is required to read the BlackBerry Enterprise Server Software documentation that is provided in PDF format. Refer to the BlackBerry Enterprise Server for Microsoft Exchange Installation and Getting Started Guide for further details on the appropriate system requirements for your installation environment. 4 BlackBerry Enterprise Server for Microsoft Exchange Readme file
5 Firewall configuration The BlackBerry Enterprise Server initiates outbound, bidirectional connections to the wireless network. To support BlackBerry in an environment with a firewall in place, you must configure the firewall to enable the computers running the BlackBerry Enterprise Server within the company to initiate TCP/IP connections to an outside server listening on port If you use a proxying firewall, the proxy must be transparent. Note: A transparent proxy does NOT modify requests or responses through the proxy during proxy authentication and identification, whereas a non-transparent proxy (where the client specifies the hostname and port number of the proxy) IS used to modify requests or responses through the proxy. If you have a non-transparent proxy, the BlackBerry Enterprise Server can be configured to access an internal proxy address which is then translated externally to the SRP Host on port Please verify that your firewall is configured to accommodate these types of outbound-initiated connections bidirectionally. Installing BlackBerry Enterprise Server 2.1 Service Pack 5 Hotfix 1 Before you install BlackBerry Enterprise Server 2.1 Service Pack 5 Hotfix 1 for Microsoft Exchange, ensure that you have installed BlackBerry Enterprise Server 2.1 Service Pack 5 for Microsoft Exchange. The version of BlackBerryServer.exe that corresponds to BlackBerry Enterprise Server 2.1 Service Pack 5 is While logged on to the BlackBerry Enterprise Server, stop the BlackBerry service. 2. Open besx_21_s5_hf1.exe. The Welcome to the BlackBerry Enterprise Server v.2.1 SP4 Hotfix 2 installer screen appears. 3. On the Welcome screen, click Next. The Select Your Country screen appears. 4. Select the country in which you purchased your license to the BlackBerry Enterprise Server Software, and then click Next to continue. The Software License Agreement screen appears. 5. Read the license agreement carefully; proceeding with the installation indicates that you accept its conditions. If you agree to its terms, click Yes. The Readme screen appears. 6. Read the Readme text and if you accept its terms, click Yes to continue with the hotfix installation. The InstallShield Wizard installs the hotfix for you, updating the following files: BlackBerryServer.exe, BlackBerryServer.pdb, CalHelper.exe, and CalHelper.pdb. BlackBerry Enterprise Server for Microsoft Exchange Readme file 5
6 7. On the final screen of the InstallShield Wizard, click Finish. 8. Restart the BlackBerry service (see "Post-installation requirement" for details). The updated files are release version To check the version number, in BlackBerry Enterprise Server Management, select Help > About BlackBerry Enterprise Server Management. Post-installation requirement Starting the BlackBerry Enterprise Server service The services are installed as automatic services, but must be manually started after the installation or upgrade. 1. From the Start button, select Settings> Control Panel to open the Control Panel window. 2. Click Services to open the Services window. 3. Select the BlackBerry Server item. Click Startup... to start the BlackBerry Enterprise Server service. Verify that the BlackBerry Enterprise Server service account name appears in the Account field. Change the service startup to Automatic and click OK. Click Start to start the BlackBerry Server service. 4. Select the BESAlert item, and click Start to start the BESAlert service. 5. Click Close to return to the Control Panel window. Now that you ve set up the appropriate accounts, installed the executables and the extensions and created a BlackBerry Enterprise Server, you are ready to use the server and its tools. Removing BlackBerry Enterprise Server Software Removing BlackBerry Enterprise Server administration extensions If you want to remove the BlackBerry Enterprise Server administration extensions, you must do so BEFORE you remove the BlackBerry Enterprise Server Software. Note: You should only remove the extensions if no BlackBerry Enterprise Servers are needed within the Microsoft Exchange site. Performing this step results in the removal of all defined BlackBerry Enterprise Servers from the site configuration. To remove the BlackBerry Enterprise Server administration extensions, while logged on as BESAdmin, on the Start menu, select BlackBerry Enterprise Server > Uninstall Administration Extensions. 6 BlackBerry Enterprise Server for Microsoft Exchange Readme file
7 Removing BlackBerry Enterprise Server Software Note: This procedure does not remove the BlackBerry Enterprise Server administration extensions from Microsoft Exchange. If you want to remove the administration extensions, you must do so BEFORE you remove the BlackBerry Enterprise Server Software. To remove BlackBerry Enterprise Server Software, complete the following steps: 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry Enterprise Server and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. Removing BlackBerry Enterprise Server Management (MMC Snap-in) Software To remove BlackBerry Enterprise Server Management (MMC Snap-in) Software, complete the following steps: Note: Removing BlackBerry Enterprise Server Management does not automatically remove MSDE or the BlackBerry Enterprise Server Management database. They must be removed individually. 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry Enterprise Server Management and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. Removing BlackBerry User Administration Software To remove BlackBerry User Administration Software, complete the following steps: 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry User Administration and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. BlackBerry Enterprise Server for Microsoft Exchange Readme file 7
8 About the BlackBerry Enterprise Server The BlackBerry Enterprise Server consolidates the operation of individual desktop redirectors into a server that the system administrators can monitor and control. The server supports laptop users and enables PC users to turn off their computers at the end of the day. System administrators manage the centralized administration and control of mobile , and users can continue to configure redirection options using the BlackBerry Desktop Software on their PCs. For administrative procedures, refer to the BlackBerry Enterprise Server Installation and Getting Started Guide and online Help. About the administration software BlackBerry Enterprise Server can be administered by one of two management tools, depending on whether you are installing in a Microsoft Exchange 5.5 or Microsoft Exchange 2000 environment, or in a mixed environment, where a Microsoft Exchange 2000 server is added to an existing Microsoft Exchange 5.5 environment. BlackBerry Enterprise Server administration extensions for Microsoft Exchange Administrator 5.5 To administer the BlackBerry Enterprise Server in a Microsoft Exchange 5.5 or mixed environment, with Microsoft Exchange Administrator 5.5 installed, you must install the BlackBerry Enterprise Server extensions for Microsoft Exchange Administrator 5.5 to a server on the target Microsoft Exchange site. This step only needs to be performed once in a single Microsoft Exchange site. After they are installed, Microsoft Exchange automatically propagates the extensions to every Microsoft Exchange Server in the site. BlackBerry Enterprise Server Management (MMC Snap-in) To administer BlackBerry Enterprise Server(s) in a native Microsoft Exchange 2000 or mixed (Microsoft Exchange 2000 and Microsoft Exchange 5.5) environment, you must install BlackBerry Enterprise Server Management (MMC Snap-in) Software. BlackBerry Enterprise Server Management functions as a snap-in to the Microsoft Management Console. From the BlackBerry Enterprise Server Management (MMC Snap-in) console, you can administrate users at the server-level and mailbox-level. The BlackBerry Enterprise Server Management Software includes an MSDE or SQL database (to store data relevant to the BlackBerry Enterprise Server(s) and administration mailboxes), and the BlackBerry Enterprise Server Management (MMC Snap-in) console (the interface that allows administration of the BlackBerry Enterprise Server(s) and its users). 8 BlackBerry Enterprise Server for Microsoft Exchange Readme file
9 Additional documentation Installation Documentation Title BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide BlackBerry Enterprise Server Management (MMC Snap-in) Software for Microsoft Exchange 2000 Installation and Getting Started Guide BlackBerry Enterprise Server for a Clustered Environment Installation and Getting Started Guide Location on installation CD Root_directory:\bes.pdf Root_directory:\BESManMMC\mmc_snap-in.pdf Root_directory:\Cluster\BES_cluster.pdf Administration Documentation Title BlackBerry Enterprise Server Software for Microsoft Exchange 5.5 Administration and Getting Started Guide BlackBerry Enterprise Server Management (MMC Snap-in) Software for Microsoft Exchange 2000 Administration and Getting Started Guide BlackBerry User Administration Installation and Getting Started Guide BlackBerry Enterprise Server for a Clustered Environment Installation and Getting Started Guide Location on installation CD Root_directory:\docs\bes_admin_with_exchange5.5. pdf Root_directory:\docs\bes_admin_with_mmc.pdf Root_directory:\BBUserAdmin\BBUserAdmin.pdf Root_directory:\Cluster\BES_cluster.pdf For technical support Contact your point of purchase for your licence to BlackBerry Enterprise Server BlackBerry Enterprise Server for Microsoft Exchange Readme file 9
10 Software. Note: This document is provided for informational purposes only, and does not constitute a binding legal document. RIM assumes no responsibility for any typographical, technical or other inaccuracies in this document, and makes no warranties, express or implied, with respect to the content of this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. IN NO EVENT SHALL RIM BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS DOCUMENT, INCLUDING WITHOUT LIMITATION, RELIANCE ON THE INFORMATION PRESENTED, LOST PROFITS OR BUSINESS INTERRUPTION, EVEN IF RIM WAS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any software that is provided with this document will be governed by the terms and conditions of the RIM software license provided to you with either your RIM wireless handheld or the RIM BlackBerry Enterprise Server Software, as applicable, and, by using the software provided with this document, you agree to be bound by such terms. Warning: This document is for the use of licensed users only. Any unauthorized copying, distribution or disclosure of information is a violation of copyright laws. No reproduction in whole or in part of this document may be made without express written consent of RIM Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected', the envelope in motion symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered or pending in various countries around the world. Please visit for a current listing of applicable patents. Part No:PDF BlackBerry Enterprise Server for Microsoft Exchange Readme file
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