Oracle E-Business Suite(R12.2) Troubleshooting

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1 Oracle E-Business Suite(R12.2) Troubleshooting Amit Sharma Apps DBA Expert CORPORATE OFFICE 8 Magnolia Place, Harrow, London, UK HA2 6DS US OFFICE 6515 E Union Ave, Unit 451, Denver CO INDIA OFFICE NS-24 Mianwali Nagar Paschim Vihar New Delhi contactus@k21technologies.com Phone :

2 Agenda ADOP Troubleshooting Logon Issues Troubleshooting Scalability 2

3 Lesson-1 ADOP Troubleshooting 3

4 ADOP Validate Part of ADOP utilit, alled e e uti g adop alidate Located in $AD_TOP/bin Only available above AD-TXK 7 Does a quick check on Online Patching Cycle and alerts of errors if any Usually one of the first step requested by Oracle Support. 4 4

5 EBS_LOGON Trigger Critical LOGON trigger owned by SYSTEM schema Should be explicitly disabled during autoconfig run on patch Filesystem and should be immediately enabled Otherwise status should always be ENABLED Suggest a cron job is placed to check its status periodically 5 5

6 ADOPSCANLOG Key ADOP troubleshooting utility Located in $AD_TOP/bin Excellent utility to scan all your Online Patching logs with a single command Ability to selective reduce the amount of data that is displayed on screen Ability to scan even for past ADOP Sessions 6 6

7 ADOPREPORTS.SH Key ADOP Reporting Utility Located in $AD_TOP/bin Provides complete report on objects in each edition Provides space usage in key tablespaces Provides status of critical AD_ZD Objects 7 7

8 AD_ZD Objects All Objects starting with AD_ZD should be VALID If any becomes invalids then Online Patching cycle will fail Monitor and take corrective action immediately Suggest cron jobs are placed to verify status ADOPREPORTS.SH script can also be used to check the key object status 8 8

9 AD_ZD_LOGS Table Key ADOP table which contains all the log information Owned by APPLSYS Schema First place to look for detailed Online Patching Cycle messages Formatted concise output available through adopmon utility 9 9

10 ADOPMON Key ADOP Monitoring Utility, only available above AD-TXK 7 Located in $AD_TOP/bin Formats the output of AD_ZD_LOGS table in a user friendly fashion Session keeps continuing to display new log information until closed

11 Lesson- 2 Logon Issues Troubleshooting 11

12 Intermittent Logon Failures Ra do l users get Page a ot e Displa ed or I ter al er er Error hile trying to login Once login page is rendered, no failures Possible Cause Few OACORE Managed Servers have failed, check Server log and restart failed OACORE Services If not solved, do complete Application Services Bounce 12 12

13 Logon Page Not Rendering No one is able to login to applications Full Outage Possible Causes FMW Apache may have gone down Check and restart Apache OACORE may have gone down Restart OACORE Managed Servers Tablespaces might have got filled up Check Database Alert log and take Corrective action Che k Profile I itializatio QL tate e t Custo for a ju k alues ORA or ORA in alert log Raise SR with Oracle and fix the error 13 13

14 General Troubleshooting Try the below URLs one after the other, one of it should tell you what the issue is - Will error if OACORE is down Will error if OACORE has errors Will error if Database has connectivity issues Will error if you have issues with Media objects - Will error if you have issues with Forms - Will give error stack if you have a profile related issues

15 Lesson-3 Scalability 15

16 Add Managed Servers Add Managed Server perl $AD_TOP/patch/115/bin/adProvisionEBS.pl \ ebs-create-managedserver -contextfile=$context_file \ -managedsrvname=oacore_server11 -servicetype=oacore \ -managedsrvport=7203 -logfile=$applrgf/txk/addms_oacore_server11.log <<EOF <apps password> <wls password> EOF Change Managed Server Property perl $AD_TOP/patch/115/bin/adProvisionEBS.pl ebs-set-managedsrvproperty -contextfile=$context_file -managedsrvname=oacore_server11 - serverstartargs="<complete Args>" <<EOF <wls password> EOF Add Managed Server configuration to Apache oacore perl $FND_TOP/patch/115/bin/txkSetAppsConf.pl -contextfile=$context_file \ -configoption=addms -oacore=<host>:<port1>,<host>:<port2> forms perl $FND_TOP/patch/115/bin/txkSetAppsConf.pl -contextfile=$context_file \ -configoption=addms -forms=<host>:<port1>,<host>:<port2> 16

17 Delete Managed Servers Delete Managed Server perl $AD_TOP/patch/115/bin/adProvisionEBS.pl \ ebs-delete-managedserver -contextfile=$context_file \ -managedsrvname=oacore_server11 -servicetype=oacore \ -logfile=$applrgf/txk/removems_oacore_server11.log <<EOF <apps password> <wls password> EOF Remove Managed Server configuration from Apache oacore perl $FND_TOP/patch/115/bin/txkSetAppsConf.pl -contextfile=$context_file \ -configoption=removems -oacore=<host>:<port1>,<host>:<port2> forms perl $FND_TOP/patch/115/bin/txkSetAppsConf.pl -contextfile=$context_file \ -configoption=removems -forms=<host>:<port1>,<host>:<port2> 17

18 Start/Stop Managed Servers Through Admin Console Admin Server should be UP Node Manager should be UP on all target nodes Parallel Startup across Nodes Through UNIX Prompt Start Managed Server sh $ADMIN_SCRIPTS_HOME/admanagedsrvctl.sh start oacore_server11 <<EOF <wls password> EOF Stop Managed Server sh $ADMIN_SCRIPTS_HOME/admanagedsrvctl.sh stop oacore_server11 <<EOF <wls password> EOF 18

19 Q&A 19

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