UniConnect. User Guide

Size: px
Start display at page:

Download "UniConnect. User Guide"

Transcription

1 UniConnect User Guide

2 Table of Contents What is UniConnect?... 3 Prerequisites... 3 Accessing UniConnect... 4 Accessing Applications... 6 Adding/Removing Applications to Favourites... 7 Printing... 8 Accessing Files from Network Shared Drives on UniConnect... 9 Mapping University Shared Drives (FS1, FS2 & RDS) How to Access or Save my Documents or Files Accessing High-Performance Computing (HPC) Common Messages and References Time Out Logging Off SSL Security Certificate Error (You have not chosen to trust) Citrix Receiver Security Warning Chrome Browser Downloads Citrix Receiver File Fix Firefox Browser Downloads Citrix Receiver File Fix Zone Security settings Planning and Reporting (Hyperion) Bindows Error The University of Sydney 21/08/2017 Page 2 of 25

3 What is UniConnect? UniConnect allows you access to the following University of Sydney (USYD) resources: USYD Internet & Intranet USYD Citrix Delivered Applications such as Microsoft Office, HPC, RDS, Adobe, Blackboard, Records Online, HR Services, SPSS and much more. USYD FS1 Drive & FS2 Drive Files access USYD Research Data Store (RDS) USYD High-Performance Computing (HPC) USYD Accessing these resources via the UniConnect works in the hospital network environment and off-site (remote) locations. UniConnect is accessible on most computers via an Internet browser with a network connection. Prerequisites Before you begin, please ensure that you have the following before using the UniConnect: A University of Sydney staff UniKey account Internet access. Broadband or high-speed connection is recommended A desktop or laptop A web browser (Internet Explorer, Firefox, Chrome) The latest Citrix Receiver and HDX RealTime Media Engine installed. See below: PC MAC Requires Citrix Receiver 4.7. Download and install: CitrixReceiverPlusRTME.exe Requires Citrix Receiver Download and install: Download Receiver for Mac AND HDX RealTime Media Engine for Mac If you already have Citrix Receiver installed, click on the Log on link to proceed to the login page. Note: Most hospital computers have Citrix Receiver 4.x installed. If Citrix Receiver 4.7 is not installed on your PC or you have issues with installing Citrix Receiver 4.7, contact you re the University Service Desk. The University of Sydney 21/08/2017 Page 3 of 25

4 Accessing UniConnect 1. Open your preferred Internet Browser e.g. Internet Explorer, and enter the web address 2. Enter your Internet credentials if required. 3. In the browser window, enter your University of Sydney UniKey Username and Password, then click Logon. 4. If Citrix Receiver has already been installed the browser will automatic detect Citrix Receiver and request for access. Please click on the Detect Receiver button. The University of Sydney 21/08/2017 Page 4 of 25

5 5. Tick I agree with the Citrix license agreement and click on the Already installed link 6. The following screen displays once you have successfully logged on to UniConnect. The University of Sydney 21/08/2017 Page 5 of 25

6 Accessing Applications To access the applications available on UniConnect follow these steps: 1. Click on any application you would like to use, e.g. Word 2016, Excel 2016, Adobe Acrobat XI Pro, etc. 2. Using Internet Explorer, after you have clicked on an application, a Starting message will display. Once the green progress bar completes, the application will open. NOTE: If you are using Chrome or Firefox and a file was downloaded instead of the Starting message displaying, please see the section Chrome Browser Downloads Citrix Receiver File Fix or Firefox Browser Downloads Citrix Receiver File Fix for the solution. The University of Sydney 21/08/2017 Page 6 of 25

7 Adding/Removing Applications to Favourites 1. Click on the Details link next to the application icon. 2. In the application detail page, click on the Add To Favorites or Remove button if you had already added the application to your favourites The application displays in your FAVORITES section. The University of Sydney 21/08/2017 Page 7 of 25

8 Printing UniConnect is configured to use your computer s default printer. To print: 1. Go to the application that you want to print from, e.g. Microsoft Word, Outlook, etc., and select Print. 2. Select your preferred printer and click Print. The document you want to print is sent to a print queue. 3. Collect your printed documents from the selected printer or otherwise swipe your ID at the printer before collecting your document. Note: If you have any local printers settings that are not reflected in UniConnect, log out then log in again to apply the new settings to UniConnect. The University of Sydney 21/08/2017 Page 8 of 25

9 Accessing Files from Network Shared Drives on UniConnect Once logged into UniConnect, you can access your files on your network shared drive. 1. Click on Windows Explorer on UniConnect 2. A Citrix Receiver Security Warning message displays. Select the Permit all access button. The University of Sydney 21/08/2017 Page 9 of 25

10 All the network drives that are mapped on your local computer will display in Windows Explorer. NOTE: The local drive of your desktop/laptop i.e. the C drive is mapped on your UniConnect session as C: on computer name or the home drive H: will be mapped as H: on computer name. You can access the files on your C drive, or any network drives mapped in UniConnect. Mapping University Shared Drives (FS1, FS2 & RDS) If a University Shared Drive that you have access to does not appear in Windows Explorer you will need to map the drive: 1. Open USYD Network Drive Connector on UniConnect. 2. A Map Network Drive window should display 3. Enter the network share drive path name in the field and click Log in, e.g. For your personal drive - \\fs1.shared.sydney.edu.au\home\unikey For your departmental drive - \\fs2.shared.sydney.edu.au\department\ For your RDS share - \\research-data.shared.sydney.edu.au\<facultysharedname>. 4. The new mapped network drive should now appear in the Windows Explorer. If the drive does not show up immediately, try pressing F5 on the keyboard to refresh or close and restart Windows Explorer. The University of Sydney 21/08/2017 Page 10 of 25

11 The University of Sydney 21/08/2017 Page 11 of 25

12 How to Access or Save my Documents or Files When working on any application on UniConnect, such as Word or Excel, you can save your current work to various locations. These locations include your local C drive or network shared drives (both hospital and University) or any other mapped drives. For instance, when working on a new document using Word 2016, do the following to save the document. 1. Click the File menu on the top right. 2. Select Save or Save As The University of Sydney 21/08/2017 Page 13 of 25

13 3. Select the Browse option, and the University FS1 network drive should automatic connects. You can now save your document to any location available. When saving documents to the Documents folder, it will be redirected to your FS1 network drive, and you can view the files in the Document or My Document folder on FS1. The University of Sydney 21/08/2017 Page 14 of 25

14 Accessing High-Performance Computing (HPC) 1. Select the Putty application in UniConnect 2. A Citrix Receiver Security Warning message will display. Select the Permit all access 3. The PuTTY application should then display. In the Host name field enter hpc.sydney.edu.au and leave Port as 22 and click Open The University of Sydney 21/08/2017 Page 15 of 25

15 4. A PuTTY SSH client launches in a new window. Log into PuTTY with your credentials. The University of Sydney 21/08/2017 Page 16 of 25

16 Common Messages and References Time Out UniConnect has three time-out stages: 1. At 30 minutes, the UniConnect website will log you off the website but your application(s) will remain opened. 2. At 60 minutes, the UniConnect application(s) on your desktop will automatically close, but it will remain running on the UniConnect server. The application(s) will automatically relaunch when you log back into UniConnect. 3. At 120 minutes, the whole UniConnect session will close and any unsaved work may be lost. If the following message displays. Click on Refresh to remain logged in or otherwise when the timer runs out it will automatically log you out of UniConnect website. Important: Please ensure that you save your work regularly to prevent any loss of work. The University of Sydney 21/08/2017 Page 17 of 25

17 Logging Off Hover your mouse over your name at the top-right hand side of your UniConnect portal, then click the Log Off option Windows to log off from your UniConnect Portal session. NOTE: If you logged off, you might still have an application might open in the background. This application will remain active for a period before automatically being closed. Any unsaved work will be lost; please ensure that you save all your work before logging off. The University of Sydney 21/08/2017 Page 18 of 25

18 SSL Security Certificate Error (You have not chosen to trust) When you launch an application on UniConnect and receive the following or similar error message: Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust... this means that the current version of Citrix Receiver you have installed on your PC or Mac is not compatible or supported by UniConnect. We recommend that you download and install Citrix Receiver 4.7. The University of Sydney 21/08/2017 Page 19 of 25

19 Citrix Receiver Security Warning The Citrix Receiver Security Warning displays every time you try to access your local C drive and network drives on UniConnect. It is part of the security feature, and you need to Permit all access for UniConnect to enable read/write access to your mapped network shared. This feature allows you to copy/move files between different drives. To allow this, do the following: When Citrix Receiver Security Warning message displays, select the Permit all access. The University of Sydney 21/08/2017 Page 20 of 25

20 Chrome Browser Downloads Citrix Receiver File Fix When opening an application in UniConnect using a Chrome browser, a file is downloaded instead of automatically opening the application. To fix this issue, do the following: 1. When loading an application in Chrome, a file like the one shown in the screenshot below - VW5pQ29ubmVjdFhBN3guV29yZCAyMDE2.ica or similar downloads (usually appears in the bottom left corner of Chrome). 2. Click on the symbol ^ on the right of the download file and select Always open files of this type 3. Relaunch the application, and it should now automatically load the application via UniConnect. The University of Sydney 21/08/2017 Page 21 of 25

21 Firefox Browser Downloads Citrix Receiver File Fix When opening an application in UniConnect using a Firefox browser, a file is downloaded instead of automatically loads Citrix Receiver. To fix this issue, do the following: 1. When loading an application in Firefox, a pop up window displays indicating You have chosen to open: VW5pQ29ubmVjdFhBN3guV29yZCAyMDE2.ica 2. Make sure Open with Citrix Connection Manager (default) is selected 3. Check Do this automatically for files like this from now on. 4. Select OK 5. The application will now automatically loads via UniConnect from now on. The University of Sydney 21/08/2017 Page 22 of 25

22 Zone Security settings For a better user s experience, it is recommended that the UniConnect website is added to the Internet Explorer security to avoid any interruptions. To do this: 1. Under the Tools menu and select Internet Options 2. Select the Security tab and then the select to Local intranet and click on the Sites button. The University of Sydney 21/08/2017 Page 23 of 25

23 3. Click on the Advanced button 4. In the field Add this website to the zone: enter the website address and click Add then the Close button 5. Close and cancel all setting windows until you are back at the main page of Internet Explorer. The University of Sydney 21/08/2017 Page 24 of 25

24 Planning and Reporting (Hyperion) Bindows Error When loading the Planning and Reporting Hyperion application in UniConnect the first time a Bindows screen loads instead of the login screen. To fix this issue, do the following: 1. Click on the tools icon on the top right corner of Internet Explorer and select Compatibility View Settings 2. In the Add this Website: field, enter sydney.edu.au and select Add 3. Select Close, and Hyperion should now display the appropriate web page. The University of Sydney 21/08/2017 Page 25 of 25

Appserv Internal Desktop Access Mac OS Device with Safari Browser. Enter your Appserv username and password to sign in to the Website

Appserv Internal Desktop Access Mac OS Device with Safari Browser. Enter your Appserv username and password to sign in to the Website Appserv Desktop Access Logging on from a Mac OS device Step 1. To sign in to the Appserv Desktop Access website, enter the following address into the Safari browser address bar. Please Note: This documentation

More information

Remote Access Resources

Remote Access Resources Remote Access Resources Windows 7 Windows 10 Firm Laptop Windows Windows Mac Computer Apple ipad Mac Computer Android Devices Apple ipad Remote Access Remote Access for Personal Computer (Windows) Quick

More information

Enter your Appserv username and password to sign in to the Website

Enter your Appserv username and password to sign in to the Website Appserv Desktop Access Logging on from a Windows 10 Device Step 1. To sign in to the Appserv Desktop Access website, either enter the following address into the Microsoft Edge browser address bar, or click

More information

Citrix Desktop for Home Computers Mac OS Instructions

Citrix Desktop for Home Computers Mac OS Instructions Citrix Desktop for Home Computers Mac OS Instructions You can use Citrix to create and access a virtual work desktop from your home computer. Step 1 Uninstall: To install the newest version of Citrix on

More information

Connect to Wireless, certificate install and setup Citrix Receiver

Connect to Wireless, certificate install and setup Citrix Receiver Connect to Wireless, certificate install and setup Citrix Receiver This document explains how to connect to the Wireless Network and access applications using Citrix Receiver on a Bring Your Own Device

More information

Warrnambool College https://vworkspace.wblcoll.vic.edu.au

Warrnambool College https://vworkspace.wblcoll.vic.edu.au 1. Main Features 2. Mac Guide a. 1st time connection/web connection b. Installing the vworkspace Connector 3. PC Guide a. 1st time connection/web connection b. Installing the vworkspace Connector 4. ipad

More information

This guide provides all of the information necessary to connect to MoFo resources from outside of the office.

This guide provides all of the information necessary to connect to MoFo resources from outside of the office. REMOTE ACCESS GUIDE Introduction This guide provides all of the information necessary to connect to MoFo resources from outside of the office. Connect Remotely from Your Firm Notebook Using VPN Connect

More information

You should be asked if you want to run or save this file, please select run. After the install is complete it will redirect you to the logon page.

You should be asked if you want to run or save this file, please select run. After the install is complete it will redirect you to the logon page. Welcome to the new McWhinney Remote Access! Previously we had two remote solutions, Citrix and XenApp. With Citrix you could access work applications and with XenApp you opened a virtual desktop. The new

More information

Getting started with UCC VirtualApp

Getting started with UCC VirtualApp UNIVERSITY COLLEGE CORK Getting started with UCC VirtualApp Information Services Procedure Version 1.1 Killian Cholbi The following document outlines the procedure that members of staff will follow to

More information

Windows 8.1 User Guide for ANU Staff

Windows 8.1 User Guide for ANU Staff Windows 8.1 User Guide for ANU Staff This guide has been created to assist with basic tasks and navigating Windows 8.1. Further tips for using Windows 8.1 can be found on the IT Services website, or by

More information

Using Citrix to access QFIS and other applications

Using Citrix to access QFIS and other applications Using Citrix to access QFIS and other applications Citrix offers a secure way to remotely access applications at Queen s, including P2P. To use Citrix, open your browser and go to https://offcampus.qub.ac.uk.

More information

3.1 Getting Software and Certificates

3.1 Getting Software and Certificates 3 Configuring the Remote Client On the remote client you have to download the Sophos SSL VPN Client software including configuration data from the UTM User Portal. Then you install the software package

More information

Microsoft Outlook Live

Microsoft Outlook Live MCAST Microsoft Outlook Live Web Access Table of Contents Logging On to Microsoft Outlook Live... 2 Basic Website Navigation... 7 Changing Your Password... 9 Help Function... 13 Logging off Microsoft Outlook

More information

Virtual Desktop: Mac Instructions /4/2018

Virtual Desktop: Mac Instructions /4/2018 Step 1 Installing the Citrix Receiver 1. Launch a web browser, such as Safari, and go to the address http://fuanyware.furman.edu 2. Click Mac Citrix Download from the left hand menu. 3. Click Download

More information

Using the Secure MyApps Environment

Using the Secure MyApps Environment Be the Difference. Using the Secure MyApps Environment Accessing UH Applications from Non-UH Devices This Job Aid is intended for UH employees who would like to remotely connect to UH applications, especially

More information

Citrix Working Remotely Reference Guide

Citrix Working Remotely Reference Guide Citrix is the remote access solution that can be used on Home PCs, Mac s, ipads and iphones and in DBR Visitor offices while traveling. Citrix allows individuals to connect securely and work remotely from

More information

Remote Access Installation

Remote Access Installation Remote Access Installation Getting Started with Remote Access If you re on a desktop or laptop, open your browser and go to http://remote.palmettohealth.org. You may want to create an internet shortcut

More information

umapps Using umapps 6/14/2017 Brought to you by: umtech & The Center for Teaching & Learning

umapps Using umapps 6/14/2017 Brought to you by: umtech & The Center for Teaching & Learning umapps Using umapps Center for Teaching and Learning (CTL) 100 Administration Bldg., Memphis, TN 38152 Phone: 901.678.8888 Email: itstrainers@memphis.edu Center for Teaching and Learning Website 6/14/2017

More information

HOWTO Make an Initial Connection to the Office Anywhere Desktop using a Windows 7 based PC v1

HOWTO Make an Initial Connection to the Office Anywhere Desktop using a Windows 7 based PC v1 HOWTO Make an Initial Connection to the Office Anywhere Desktop using a Windows 7 based PC v1 1. Web browse to the Office Anywhere Portal: http://hosted.gg (as shown below) 2. Click the Access Office Anywhere

More information

Using the Secure MyApps Environment

Using the Secure MyApps Environment Be the Difference. Using the Secure MyApps Environment Accessing UH Applications from Non-UH Devices This Job Aid is intended for UH employees who would like to remotely connect to UH applications, especially

More information

Login Troubleshooting

Login Troubleshooting Login Troubleshooting Scenario #1: I cannot log into my account and I am pretty sure I am using the correct credentials. Problem Solving Steps: 1. Check with your scheduler to ensure you are using the

More information

Remote Access Application Viewer User Guide. Version 2.5

Remote Access Application Viewer User Guide. Version 2.5 Remote Access Application Viewer User Guide Version 2.5 Table of Contents Table of Contents... 2 Logging into Application Viewer... 4 Setting up your browser for the first time... 8 Internet Explorer...

More information

Guide to using Simply Web

Guide to using Simply Web Guide to using Simply Web Simply Web offers high performance access to Northumbria IT facilities from a wide range of devices which have a connection to the Internet including smartphones, tablets and

More information

APP-J: WHAT IS APPLICATION JUKEBOX?

APP-J: WHAT IS APPLICATION JUKEBOX? APP-J: WHAT IS APPLICATION JUKEBOX? Use Application Jukebox (App-J) to run University software on any Windows PC or laptop. Launch apps from the Application Jukebox web page Install the Application Jukebox

More information

Secure Parliamentary Remote Access (SPRA) service

Secure Parliamentary Remote Access (SPRA) service Secure Parliamentary Remote Access (SPRA) service The Secure Parliamentary Remote Access (SPRA) service provides remote access to Microsoft Office applications, the Parliamentary Intranet and files stored

More information

Remote Access Application Viewer User Guide. Version 2.3

Remote Access Application Viewer User Guide. Version 2.3 Remote Access Application Viewer User Guide Version 2.3 Table of Contents Table of Contents... 2 Logging into Application Viewer... 4 Setting up your browser for the first time... 8 Internet Explorer...

More information

BROWSER TIPS FOR PEOPLESOFT USER GUIDE

BROWSER TIPS FOR PEOPLESOFT USER GUIDE BROWSER TIPS FOR PEOPLESOFT USER GUIDE If you have questions about information in this document, or, if after reading it, you cannot find the information you need, please submit a help desk ticket in Footprints.

More information

Using the Vita Group Citrix Portal

Using the Vita Group Citrix Portal Using the Vita Group Citrix Portal Using the Portal Summary This document is will step you through using the Vita Group Citrix portal. This portal allows you to reset your password if it is expired, unlock

More information

RNDC / NDC MicroStrategy Supplier Web Troubleshooting Guide

RNDC / NDC MicroStrategy Supplier Web Troubleshooting Guide RNDC / NDC MicroStrategy Supplier Web Troubleshooting Guide Where do I log into MicroStrategy for RNDC markets? 2 Where do I log into MicroStrategy for NDC markets? 3 Why can t I log in? Most common log

More information

If using Internet Explorer:

If using Internet Explorer: Using Citrix to access QFIS and other applications Citrix offers a secure way to access applications remotely at Queen s, including QFIS. The first time you use Citrix you will need to download and install

More information

Virtual Workspace Reference Guide for End Users

Virtual Workspace Reference Guide for End Users Virtual Workspace Reference Guide for End Users Table of Contents INTRODUCTION... 3 THREE OPTIONS FOR ACCESSING THE VIRTUAL WORKSPACE... 3 ACCESSING THE VIRTUAL WORKSPACE VIA WEB BROWSER (PUBLIC DEVICES)...

More information

Aventail Connect Client with Smart Tunneling

Aventail Connect Client with Smart Tunneling Aventail Connect Client with Smart Tunneling User s Guide Windows v8.9.0 1996-2007 Aventail Corporation. All rights reserved. Aventail, Aventail Cache Control, Aventail Connect, Aventail Connect Mobile,

More information

IT Access Portal User Guide (Employees)

IT Access Portal User Guide (Employees) IT Access Portal User Guide (Employees) Introduction The University of Salford IT Access Portal provides University employees with secure, off-campus access to core IT applications and resources; for example:

More information

Remote Desktop Services

Remote Desktop Services Remote Desktop Services AMERICAN INSTITUTES FOR RESEARCH AIR REMOTE DESKTOP SERVICES (RDS) GUIDE Overview Welcome to! can be accessed from a Windows computer, a Mac, and even a mobile device; such as an

More information

Connecting to the Virtual Desktop Infrastructure (VDI)

Connecting to the Virtual Desktop Infrastructure (VDI) System Office IT Connecting to the Virtual Desktop Infrastructure (VDI) There are four ways to connect to the system office Virtual Desktop Infrastructure (VDI): Web client Windows client - personal computer

More information

Health Care Home Risk Stratification Tool

Health Care Home Risk Stratification Tool Health Care Home Risk Stratification Tool Installation Guide Version 5.4.1 Precedence Health Care (2017) 1 of 26 Contents Requirements Page 3 Install Precedence Connector: Standalone Mode.. Page 4 Install

More information

Citrix Portal Windows_English

Citrix Portal Windows_English DOCUMT NO. Status Name Function Date DD-MM-YYYY Created: D. Schenker Apprentice (INF) 13.04.2018 12:53:28 D. Schenker Signature Handwritten signature or electronic signature (time (CET) and name) 1 Purpose

More information

Online Access: Login to The Media Audit

Online Access: Login to The Media Audit Online Access: Login to The Media Audit Using The Media Audit online has never been easier! Simply open your web browser and follow the quick instructions below. app.themediaaudit.com Open your favorite

More information

SSL VPN Web Portal User Guide

SSL VPN Web Portal User Guide The SSL VPN web portal provides easy access to your organization s web resources via the web browser on your desktop or mobile device. The SSL VPN web portal's responsive interface automatically detects

More information

Murray Bridge High School Connecting to the BYOD Network Mac OS X Version 3 Amended 2/10/2014

Murray Bridge High School Connecting to the BYOD Network Mac OS X Version 3 Amended 2/10/2014 Murray Bridge High School Connecting to the BYOD Network Mac OS X 10.7 10.9 Version 3 Amended 2/10/2014 Use of the Murray Bridge High School BYOD (Bring Your Own Device) facilities and network is subject

More information

Precedence Connector. Medical Director installation guide

Precedence Connector. Medical Director installation guide Precedence Connector Medical Director installation guide Version 5.8.1 Precedence Health Care 2018 1 of 15 Contents 1.Requirements Page 3 2. Install Precedence Connector: Standalone Mode.. Page 4 3. Install

More information

Online App Access: Quick Set-up & Instructions

Online App Access: Quick Set-up & Instructions Online App Access: Quick Set-up & Instructions Welcome to The Media Audit You will be accessing data ONLINE through our Citrix app, available by visiting: app.themediaaudit.com This simple guidebook contains

More information

MAGLOCLEN MOCIC NESPIN RMIN ROCIC WSIN Newtown, PA Springfield, MO Franklin, MA Phoenix, AZ Nashville, TN Sacramento, CA

MAGLOCLEN MOCIC NESPIN RMIN ROCIC WSIN Newtown, PA Springfield, MO Franklin, MA Phoenix, AZ Nashville, TN Sacramento, CA Regional Information Sharing Systems RISS Technology Support Center RISSNET Logon Procedure May 4, 2012 Introduction The purpose of this document is to provide instructions to users of the Regional Information

More information

Part 1: Connecting to HawkNET on your Windows XP PC

Part 1: Connecting to HawkNET on your Windows XP PC Students are NOT permitted to use any device or product that extends the HawkNET network beyond the intended personal use. These restrictions include, but are not limited to, the use of personal routers,

More information

Citrix Portal Windows_English

Citrix Portal Windows_English DOCUMT NO. 122112 Status Name Function Date DD-MM-YYYY Created: B. Lüthi ICT System Engineer 17.05.27 13:15:20 B. Lüthi Signature Handwritten signature or electronic signature (time (CET) and name) 1 Purpose

More information

Login Troubleshooting

Login Troubleshooting Login Troubleshooting Scenario #1: I cannot log into my account and I am pretty sure I am using the correct credentials. Problem Solving Steps: 1. All MinuteClinic employees will use the username MC followed

More information

Remote Support 19.1 Web Rep Console

Remote Support 19.1 Web Rep Console Remote Support 19.1 Web Rep Console 2003-2019 BeyondTrust Corporation. All Rights Reserved. BEYONDTRUST, its logo, and JUMP are trademarks of BeyondTrust Corporation. Other trademarks are the property

More information

Precedence Connector. Best Practice installation guide

Precedence Connector. Best Practice installation guide Precedence Connector Best Practice installation guide Version 5.8.1 Precedence Health Care 2018 1 of 16 Contents 1.Requirements Page 3 2. Install Precedence Connector: Standalone Mode.. Page 4 3. Install

More information

Windows 8.1 User Guide for ANU Staff

Windows 8.1 User Guide for ANU Staff Windows 8.1 User Guide for ANU Staff This guide has been created to assist with basic tasks and navigating Windows 8.1. Further tips for using Windows 8.1 can be found on the IT Services website, or by

More information

How to install Citrix on Windows XP/Vista/7/8/8.1

How to install Citrix on Windows XP/Vista/7/8/8.1 How to install Citrix on Windows XP/Vista/7/8/8.1 Citrix Receiver Installation 1. Bring up a web browser (ie: Internet Explorer, Firefox, or Google Chrome) and go to http://receiver.citrix.com. 2. Click

More information

Installing Office 365 Desktop Apps on Windows

Installing Office 365 Desktop Apps on Windows Installing Office 365 Desktop Apps on Windows This guide takes you through the process of installing the full Microsoft Office suite on Windows (currently Office 2016 or 2013) for free. Both staff and

More information

Remote Deposit Capture (CC21) Software Installation Guide for Firefox or Internet Explorer

Remote Deposit Capture (CC21) Software Installation Guide for Firefox or Internet Explorer Remote Deposit Capture (CC21) Software Installation Guide for Firefox or Internet Explorer Part 1 - UNINSTALL PREVIOUS APPLICATION AND SCANNER 1. Save any work you may have open on your PC 2. Be sure to

More information

System Requirements July 2017

System Requirements July 2017 System Requirements July 2017 Contents Overview to the SAM System Requirements Guide 3 Setting Up Your Computer 4 Workstation Requirements 4 Necessary Software 5 Disk Protection Software 5 Monitor Resolution

More information

VPN Client Configuration Guide

VPN Client Configuration Guide VPN Client Configuration Guide For Windows Vista, 7 and Mac (up to version 10.11) Operating Systems Contents VPN Access... 1 VPN Permission Request... 1 VPN Client Installation & Activation... 1 Mapping

More information

MYPLACE USER GUIDE User Guide for myplace.hexagon.com March 08, 2017

MYPLACE USER GUIDE User Guide for myplace.hexagon.com March 08, 2017 MYPLACE USER GUIDE User Guide for myplace.hexagon.com March 08, 2017 General Contents General... 3 1 Requirements... 4 1.1 Citrix client... 4 1.2 Citrix NetScaler (Access Gateway) plugin... 4 1.3 SMS Passcode...

More information

Remote Desktop How to guide

Remote Desktop How to guide CaseMap Remote Desktop for Windows User Contents How to open Remote Desktop Connection and Login to the Terminal Server... 2 How to save your connection settings and create a shortcut on your desktop...

More information

Configuring your BlackBerry Internet Service from the BlackBerry device

Configuring your BlackBerry Internet  Service from the BlackBerry device BlackBerry Internet Service quick start guide v2.0.1106 Copyright 2007 Etisalat Configuring your BlackBerry Internet e-mail Service from the BlackBerry device Welcome to the Etisalat BlackBerry Internet

More information

SSL VPN Web Portal User Guide

SSL VPN Web Portal User Guide The SSL VPN web portal provides easy access to your organization s web resources via the web browser on your desktop or mobile device. The SSL VPN web portal's responsive interface automatically detects

More information

Remote Access. Application Viewer User Guide

Remote Access. Application Viewer User Guide Remote Access Application Viewer User Guide Page Logging into Application Viewer... 3 Logging off Application Viewer... 9 Lost or stolen tokens... 9 Application Viewer User Guide October 11, 2011 2 of

More information

XEN Web Portal Instructions

XEN Web Portal Instructions XEN Web Portal Instructions Hi Everyone! Please use this document for help on accessing the new BearCom Xen Web Portal This document contains instructions on installing the Citrix Xen Receiver as well

More information

BROWSER TIPS FOR PEOPLESOFT

BROWSER TIPS FOR PEOPLESOFT BROWSER TIPS FOR PEOPLESOFT TABLE OF CONTENTS Overview... 3 Preferred Browsers for Working in PeopleSoft... 3 Working in Financials and Human Resources Simultaneously... 3 Browser Versions... 3 Clearing

More information

How do I access the wireless network using a laptop?

How do I access the wireless network using a laptop? Zane State College offers free computer software and software tools to help students achieve success. Below are instructions to install the many software applications offered at Zane State College. How

More information

Optimal Global Procurement System. (KG-Pro) Login Manual

Optimal Global Procurement System. (KG-Pro) Login Manual Optimal Global Procurement System (KG-Pro) Login Manual Ver.1.1 Contents 1 Foreword... 2 2 Preparation for using KG-Pro... 2 2.1 Hardware... 2 2.2 Software... 2 2.3 User ID... 3 2.4 Required items for

More information

Blackboard Questions? Contact the Center for Online Teaching and Learning Phone: (708)

Blackboard Questions? Contact the Center for Online Teaching and Learning   Phone: (708) Collaborate First Time Users - Mac Login to your Blackboard course and find a Blackboard Collaborate Session to enter. Depending on the instructor s directions, you may either enter a session by clicking

More information

TCC College WiFi and Printer Setup 07/11/2018 College WiFi and Printer Setup Guide

TCC College WiFi and Printer Setup 07/11/2018 College WiFi and Printer Setup Guide College WiFi and Printer Setup Guide **Please note that the below instructions need to be followed by you only when you are at the college** 1 College WiFi and Printer Setup **Please note that the below

More information

Interlink Express Desktop Printing Service Installation Guide

Interlink Express Desktop Printing Service Installation Guide Interlink Express Desktop Printing Service Installation Guide Page 1 of 10 Introduction This guide is intended to provide guidance on how to install and configure the new Interlink Express Desktop Printing

More information

Connect to Wireless, certificate install and setup Citrix Receiver

Connect to Wireless, certificate install and setup Citrix Receiver Connect to Wireless, certificate install and setup Citrix Receiver This document explains how to connect to the Wireless Network, certificate and access applications using Citrix Receiver on a Bring Your

More information

Remote Access for End User Reference Guide for EpicConnect Access

Remote Access for End User Reference Guide for EpicConnect Access PRESBYTERIAN HEALTHCARE SERVICES Remote Access for End User Reference Guide for EpicConnect Access Version 1.0 12/27/2013 This remote access end user reference guide provides an overview of how to install

More information

Live Connect. Live Connect

Live Connect. Live Connect 2 Chapter 9 - Introduction Fig. 9.1 Brief Overview Pop-up Window provides single machine interface to give you full control over your endpoints with minimal end user interruption. It is built to help you

More information

Citrix Remote Access

Citrix Remote Access Citrix Remote Access User Guide 30 Churchill Place Canary Wharf London E14 5EU United Kingdom Telephone +44 (0)20 3660 6000 Facsimile +44 (0)20 3660 5555 Send a question via our website www.ema.europa.eu/contact

More information

OHS Remote Applications Portal for Windows

OHS Remote Applications Portal for Windows OHS Remote Applications Portal for Windows 2017 Olathe Health System, Inc. Version 1.0 Page 1 Table of Contents Prerequisites 3 Adding Trusted Sites to Internet Explorer 4 Signing into and Accessing the

More information

Connecting to the eduroam Wireless Network. 1. If you are using a PC, move the. 2. Next Click or Tap the Settings. Help Sheet Windows 8.

Connecting to the eduroam Wireless Network. 1. If you are using a PC, move the. 2. Next Click or Tap the Settings. Help Sheet Windows 8. Connecting to the eduroam Wireless Network Help Sheet Windows 8 October 2013 This Help Sheet assists Windows 8 users to access the eduroam Wireless Network. 1. If you are using a PC, move the mouse to

More information

Remote Support Web Rep Console

Remote Support Web Rep Console Remote Support Web Rep Console 2017 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their

More information

Using VPN. DJJ Staff

Using VPN. DJJ Staff Using VPN DJJ Staff 1 Internet Explorer (32-bit) Enter https://vpn.djj.state.fl.us in the address bar You will need to use IE-32bit. 64-bit machines have the IE 64-bit option as well. To check this setting

More information

You can use the WinSCP program to load or copy (FTP) files from your computer onto the Codd server.

You can use the WinSCP program to load or copy (FTP) files from your computer onto the Codd server. CODD SERVER ACCESS INSTRUCTIONS OVERVIEW Codd (codd.franklin.edu) is a server that is used for many Computer Science (COMP) courses. To access the Franklin University Linux Server called Codd, an SSH connection

More information

How to Use Launch on a Desktop

How to Use Launch on a Desktop Getting Started Install the VMware Horizon Client Software on: Home Computer You will need Capital Power Username and Password Entrust security code (soft token or grid card) Minimum Operating System Requirements

More information

User Communication Citrix SecureAuth

User Communication Citrix SecureAuth Prerequisites 1 *Non-Newmont PC ONLY* If you are using any PC except your Newmont issued system, you must follow this step if you are using your Newmont issued system you can move to First Time Enrollment

More information

Multi-factor Authentication Instructions

Multi-factor Authentication Instructions What is MFA? (MFA) is a security measure to confirm your identity in addition to your username and password. It helps in the prevention of unauthorized access to your account. MFA authentication is typically

More information

Virtual Machine Connection Guide for AWS Labs

Virtual Machine Connection Guide for AWS Labs Virtual Machine Connection Guide for AWS Labs Thank you for participating in our hands-on workshop. We are glad to have you in our class! This class relies on our accompanying lab environment which provides

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)...2 1. Installation...2 Disable Apple Security...8

More information

Virtual Computer Lab (VCL)

Virtual Computer Lab (VCL) Purpose: Audience: Describes steps to setup and use the Virtual Computer Lab (VCL) Authenticated IUP users What is VCL? The IUP Virtual Computer Lab (VCL) is a virtual lab desktop. The virtual desktop

More information

USING PANOPTO ON A WINDOWS MACHINE

USING PANOPTO ON A WINDOWS MACHINE USING PANOPTO ON A WINDOWS MACHINE Recording and posting a Panopto video on Blackboard requires the following steps: STEP 1: Connecting Panopto to Your Blackboard Course STEP 2: Installing Panopto Recorder

More information

Microsoft OneDrive. How to login to OneDrive:

Microsoft OneDrive. How to login to OneDrive: Microsoft OneDrive The beauty of OneDrive is that is accessible from anywhere you have an Internet connection. You can access it from a Mac or Windows computer. You can even access it on your SmartPhone

More information

How to connect to the University of Exeter VPN service

How to connect to the University of Exeter VPN service How to connect to the University of Exeter VPN service *****Important Part of the process of using the VPN service involves the automatic download and installation of Juniper Network Connect software,

More information

ThinkPrint a User Guide for Staff. The Latest Print Management System

ThinkPrint a User Guide for Staff. The Latest Print Management System ThinkPrint a User Guide for Staff The Latest Print Management System 1 ThinkPrint Agenda What is ThinkPrint for Staff? Printing on Campus Resetting your password Features of your ThinkPrint account How

More information

Citrix Client Installation and Configuration

Citrix Client Installation and Configuration SUBJECT: CSSEA Citrix DATE: April 20, 2016 DESCRIPTION: Citrix Client Installation and Configuration If you require further assistance after reviewing these instructions, please contact the CSSEA IT Support

More information

Configuring the WebDAV Folder for Adding Multiple Files to the Content Collection and Editing Them

Configuring the WebDAV Folder for Adding Multiple Files to the Content Collection and Editing Them Configuring the WebDAV Folder for Adding Multiple Files to the Content Collection and Editing Them The Content Collection should be the repository for all of the files used in Blackboard. The Content Collection

More information

IHAnywhere Installation and Usage Guide for Mac INFORMATION MANAGEMENT & INFORMATION TECHNOLOGY

IHAnywhere Installation and Usage Guide for Mac INFORMATION MANAGEMENT & INFORMATION TECHNOLOGY IHAnywhere Installation and Usage Guide for Mac INFORMATION MANAGEMENT & INFORMATION TECHNOLOGY 2 Remote access to IH applications is provided through IH Anywhere. To use IH Anywhere you will need to install

More information

User Setup and Login Instructions for RoseASP

User Setup and Login Instructions for RoseASP Quick Links: Installing Citrix Receiver Logging into the RoseASP Environment Logging Off for the Day SET IE 11 Compatibility Settings User Setup and Login Instructions for RoseASP Before initially logging

More information

Locate your Advanced Tools and Applications

Locate your Advanced Tools and Applications WordPress is an easy-to-use weblog system, providing numerous features like categories, ratings, as well as plugins installation. This installer application will easily install the WordPress tool to a

More information

E mail Setup Guide for Microsoft Outlook 2002, 2003 & 2007

E mail Setup Guide for Microsoft Outlook 2002, 2003 & 2007 E mail Setup Guide for Microsoft Outlook 2002, 2003 & 2007 Summary of Settings Incoming mail server (POP3): mail.everythinggraphic.com Outgoing mail server (SMTP): mail.everythinggraphic.com Important:

More information

IT Quick Reference Guides Connecting to SU-Secure using Windows 8

IT Quick Reference Guides Connecting to SU-Secure using Windows 8 IT Quick Reference Guides Connecting to SU-Secure using Windows 8 Windows Guides CONNECTING TO SU-SECURE WI-FI This document will give you instructions on how to connect your Windows 8 Computer to our

More information

Troubleshooting. Participants List Displays Multiple Entries for the Same User

Troubleshooting. Participants List Displays Multiple Entries for the Same User Participants List Displays Multiple Entries for the Same User, page 1 Internet Explorer Browser Not Supported, page 2 "404 Page Not Found" Error Encountered, page 2 Cannot Start or Join Meeting, page 2

More information

Having issues with Spectrum Health Connect? Please see below for solutions to common issues:

Having issues with Spectrum Health Connect? Please see below for solutions to common issues: Having issues with Spectrum Health Connect? Please see below for solutions to common issues: How to log in to Spectrum Health Connect for the first time How to resolve SSL errors when launching applications

More information

VDI Users Guide. Mac OS X

VDI Users Guide. Mac OS X Mac OS X VDI Users Guide NOTICE: Access to electronic resources at Moraine Park Technical College is restricted to employees, students, or other individuals authorized by the College. By connecting to

More information

Remote Access Guide. https://remote.lghealth.org

Remote Access Guide. https://remote.lghealth.org Remote Access Guide https://remote.lghealth.org Created by: Joshua Steele Revision 1.0 7/14/2015 Table of Contents I. Remote Access using Internet Explorer... 2 II. Remote Access using Google Chrome...

More information

Gensler Workspace How to access virtual Apps and Desktop remotely CONNECTING TO WORKSPACE USING WORKSPACE

Gensler Workspace How to access virtual Apps and Desktop remotely CONNECTING TO WORKSPACE USING WORKSPACE Gensler Workspace How to access virtual Apps and Desktop remotely Introducing Workspace a new and effective way of working remotely. Work virtually from any Internet connected location, using either personal

More information

Accessing Carolinas Healthcare System Resources Remotely

Accessing Carolinas Healthcare System Resources Remotely Accessing Carolinas Healthcare System Resources Remotely Have you logged in remotely before? If not, please proceed to Step 1. If yes, please log in as normal or see FAQ section if you are having trouble

More information

estatements Help Document October 2016

estatements Help Document October 2016 estatements Help Document October 2016 Table of Contents Section 1 - Accessing estatements.... 2 Section 2 - Requirements..... 3 Section 3 - Viewing estatements. 3 Section 4 - Printing and Saving estatements

More information

Click Studios. Passwordstate. Remote Session Launcher. Installation Instructions

Click Studios. Passwordstate. Remote Session Launcher. Installation Instructions Passwordstate Remote Session Launcher Installation Instructions This document and the information controlled therein is the property of Click Studios. It must not be reproduced in whole/part, or otherwise

More information