Skynax. Mobility Management System. Installation Guide

Transcription

1 Skynax Mobility Management System Installation Guide

2 Disclaimer Honeywell International Inc. ( HII ) reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII. HII shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material. HII disclaims all responsibility for the selection and use of software and/or hardware to achieve intended results. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of HII. Trademarks Wi Fi is a registered certification mark of the Wi Fi Alliance. Microsoft, Windows, Windows Embedded Handheld, Excel and the Windows logo are either registered trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. microsd and microsdhc are trademarks or registered trademarks of SD 3C, LLC in the United States and/or other countries. Apple, ipad, iphone, itunes, icloud, the Apple logo, the itunes logo, and the icloud logo are registered trademarks of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Google and the Google logo are registered trademarks of Google Inc., used with permission. Android platform is a trademark of Google Inc. Patents For patent information, please refer to Copyright Honeywell International Inc. All rights reserved. ii Skynax Mobility Management System Installation Guide

3 Document Change Record This page records changes to this document. The document was originally released as Revision 001. Version Number Date Description of Change 004 3/2016 Revised to include new information and procedures for installing Skynax Release 8.80: Updated installation requirements and information about installation files. Added a procedure to modify the TCP port. Updated information about how to install Skynax Loader /2014 Revised to include new information and procedures for installing Skynax Release 8.70: Added information about Skynax Web Services. Added a procedure to provision Android devices. Updated to apply the Honeywell template /2014 Revised to include new information and procedures for installing Skynax Release 8.60, which supports mobile devices running Microsoft Windows Mobile, Apple ios, or Android. Added information about the Skynax MDM Service for ios, which allows Skynax to manage Apple ios mobile devices. Added specific sections to support Apple ios and Android mobile devices. Updated the procedure to download the Skynax installation files. Skynax Mobility Management System Installation Guide iii

4 iv Skynax Mobility Management System Installation Guide

5 Contents Contents Customer Support vii Product Service and Repair vii Limited Warranty vii Send Feedback vii What Is Skynax? Installation Requirements How to Install Skynax About the Skynax Installation Files Download the Skynax Release 8.80 Installation Files Install the Skynax Database About the Skynax Management Applications Install the Skynax Management Applications About the Skynax Network Platform Services Install the Skynax Network Platform Services Configure the Skynax Services Modify the TCP Port for Skynax Web Services or the MDM Service for ios How to Connect to Your Skynax System About Skynax System Groups Create a Skynax System Group Register a Skynax System Connect to a Skynax System Add Skynax System Users Enter Your License Key Install Certificates for Apple ios About Skynax Plug-Ins Install the Intermec Data Service Plug-In for Windows Mobile and Android Install the Remote Assist Plug-In How to Add Your Mobile Devices Add a Device Driver Create a Device Set Template Install the Skynax Client Package for Windows Mobile and Android Skynax Mobility Management System Installation Guide v

6 Contents How to Install Skynax Loader Provision Android Devices Provision Apple ios Mobile Devices Register Your Device with a Skynax Server Install the SkynaxCA Certificate Install the Provisioning Profile About System Codes for Windows Mobile Create a Deployment Group Add a Business Application Create a Connection Group Create a System Code Configure Remote Assist Server Where to Go Next? vi Skynax Mobility Management System Installation Guide

7 Customer Support Customer Support If you need assistance installing or troubleshooting your product, contact us by using one of these methods: Knowledge Base: Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base does not help you solve your problem, log into the Technical Support Portal to submit your problem or ask your question. Technical Support Portal: Log into the Technical Support Portal to search our Knowledge Base, submit your problem or question, request a call back, or provide feedback. When filling out one of the forms, provide as much detail as possible. You can even include attachments. Telephone: For our latest contact information, please check our website. Product Service and Repair Honeywell International Inc. provides service for all of its products through service centers throughout the world. To find your service center, go to and select Support > Contact Support > Service and Repair. Contact your service center to obtain a Return Material Authorization number (RMA #) before you return the product. To obtain warranty or non-warranty service, return your product to Honeywell (postage paid) with a copy of the dated purchase record. Limited Warranty For warranty information, go to and click Resources > Warranty. Send Feedback Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Technical Communications department directly at ACSHSMTechnicalCommunications@Honeywell.com. Skynax Mobility Management System Installation Guide vii

8 Customer Support viii Skynax Mobility Management System Installation Guide

9 What Is Skynax? Skynax Mobility Management System is a software solution that provides a reliable and highly scalable mobile communications system. This system is integrated with security, data management, device management, and extensible business application support features to effectively deploy and manage mobile computing systems. Skynax Editions Edition Skynax Entry Edition Skynax Standard Edition Skynax Enterprise Edition Description For a small mobile computing workgroup. All components must run on the same computer: 1 Skynax Server 1 Skynax Gateway 1 Remote Assist Operator 25 managed devices For mid-size mobile computing systems. The Skynax Server and Skynax Gateway must run on the same computer: 1 Skynax Server 1 Skynax Gateway 25 managed devices The license can be expanded to add more managed devices. For enterprise mobile computing systems. Provides scalability, real-time fault tolerance, automatic load balancing, and increased performance and throughput. All components can be distributed across multiple computers: 2 Skynax Servers 2 Skynax Gateways 25 managed devices The license can be expanded to add more Skynax Servers, Skynax Gateways, and managed devices. Unless otherwise noted, these instructions apply to all editions of Skynax version If you are upgrading from a previous version of Skynax, see the Skynax Mobility Management System 8.80 Upgrade Instructions. Skynax Mobility Management System Installation Guide 9

10 Installation Requirements The installation requirements are different for each computer and mobile device in your Skynax system: A single computer running all Skynax components A computer running Skynax Manager A computer running only a Skynax Gateway, Skynax Server, or Skynax Web Services A computer running Microsoft SQL Server A mobile device running Microsoft Windows Mobile 5.0, 6.1, or Windows Embedded Handheld and the Skynax Client Note: Throughout this guide, Windows Mobile refers to all supported Windows Mobile and Windows Embedded Handheld operating systems. A mobile device running Android 4.1 or later and the Skynax Client A mobile device running Apple ios 5.0 or later A Single Computer Running All Skynax Components Technical Parameter Operating System Minimum Requirements Microsoft Windows 7 Professional (32 bit or 64 bit) or later Database Server Microsoft SQL Server 2005 with Service Pack 4 or later Permissions to create a database and Microsoft SQL Server authorization Processor 2 GHz 32-bit (x86) processor Memory (RAM) 2 GB of system memory Disk Space (for applications 1 GB of available hard disk space and the initial size of the Skynax database) 10 Skynax Mobility Management System Installation Guide

11 A Computer Running Skynax Manager Technical Parameter Operating System Processor Memory (RAM) Disk Space (for applications and the Skynax database) Display Minimum Requirements Microsoft Windows 7 Professional (32 bit or 64 bit) or later 1 GHz 32-bit (x86) processor 1 GB of system memory 200 MB of available hard disk space 19" Color Display with a minimum resolution of 1280x1024 A Computer Running Only a Skynax Gateway, Skynax Server, or Skynax Web Services Technical Parameter Operating System Processor Memory (RAM) Disk Space (for applications and the initial size of the Skynax database) Minimum Requirements Microsoft Windows 2003 Server (32 bit or 64 bit) or later Microsoft Windows Server 2008 R2 or later (for Skynax Web Services) 2 GHz 32-bit (x86) processor 1 GB of system memory 200 MB of available hard disk space Skynax Mobility Management System Installation Guide 11

12 A Computer Running Microsoft SQL Server Technical Parameter 1 Minimum Requirements Operating System Microsoft Windows 2003 Server (32 bit or 64 bit) or later Database Server 2 One of these database servers: Microsoft SQL Server 2008 Standard and Enterprise (32 bit or 64 bit) with Service Pack 4 Microsoft SQL Server 2008 R2 Standard and Enterprise (32 bit or 64 bit) with Service Pack 3 Microsoft SQL Server 2012 Standard and Enterprise (32 bit or 64 bit) with Service Pack 3 Microsoft SQL Server 2014 with Service Pack 1 Permissions to create a database and Microsoft SQL Server authorization. Disk Space (for applications and the Skynax database) 3 2 GB of available hard disk space 1 For processor, memory, and hard disk space, see the Microsoft SQL Server requirements. 2 The account under which the Skynax Services are run requires these SQL permissions: Skynax database: public, db_datareader, db_datawriter and execute tempdb database: public, db_datareader and db_datawriter The account under which Skynax Manager is run requires these additional SQL permissions for msdb database: public and execute. 3 The size of your Skynax database depends on: how many mobile devices are in your Skynax system. the level of log file transaction detail generated by the Skynax Client and mobile business applications. how long event logs are retained. 12 Skynax Mobility Management System Installation Guide

13 A Mobile Device Running Microsoft Windows Mobile and the Skynax Client Technical Parameter Minimum Requirements 1 Operating System Windows Mobile 5.0 Windows Mobile 6.1 Windows Embedded Handheld Processor StrongARM or X-Scale Disk Space 30 MB 1 You also need to consider the minimum requirements for your mobile business applications and data. A Mobile Device Running Apple ios Technical Parameter Operating System Processor Disk Space Minimum Requirements Apple ios 5.0 or later Depends on the type of mobile device: iphone : ARM Cortex-A8, ARM Cortex-A8 Apple A4, dual-core ARM Cortex-A9 Apple A5, ARMv7s Apple A6 ipad : ARM Cortex-A8 Apple A4, dual-core ARM Cortex-A9, dual-core Apple A5X, dualcore Apple A6X 300 KB Note: Mobile devices running Apple ios can only access a limited range of Skynax functions. For more information, see the Skynax Mobility Management System User Manual. Skynax Mobility Management System Installation Guide 13

14 A Mobile Device with Android and the Skynax Client Technical Parameter Minimum Requirements 1 Operating System Android 4.1 or later Processor StrongARM or X-Scale Disk Space 20 MB 1 You also need to consider the minimum requirements for your mobile business applications and data. Requirements for Skynax Plug-Ins Technical Parameter Requirements 1 Processor Depends on the: complexity of the processing performed by the Plug-In. number of Plug-Ins installed on a Skynax Server. Memory (RAM) Depends on the: amount of data the Plug-In processes. number of mobile devices simultaneously communicating with the Plug-In processes on a Skynax Server. Disk Space Depends on the size of: the Plug-In application. any additional files the Plug-In processes create, including any temporary files and files used to store output. 1 You also need to meet the requirements for Skynax Plug-Ins. Processor, memory, and disk space requirements depend on the characteristics of the Plug-In. 14 Skynax Mobility Management System Installation Guide

15 How to Install Skynax Installing Skynax 8.80 is a multi-step procedure. Depending on your business needs, you can install all Skynax components on a dedicated server, or you can install them on a different machine on the network (Enterprise edition, only). About the Skynax Installation Files Skynax Installation Files File or Folder Setup_SkynaxDatabase_ 8.80.xx.xxxx Setup_SkynaxManagement Apps_8.80.xx.xxxx Setup_SkynaxNetworkPlatform _8.80.xx.xxxx Skynax_Client_target operating system_8.80.xx.xxxx Setup_SkynaxRemoteAssist_ 8.80.xx.xxxx Skynax_Device_Drivers After you purchase Skynax, you need to create an account on the Honeywell Partner website and download the Skynax installation files. Description Installs the Skynax Database. You typically install the Skynax database on a different application server. See Install the Skynax Database on page 17. Installs the Skynax Management Applications: Skynax Manager and Skynax Packager. See About the Skynax Management Applications on page 20. Installs the core server-side Skynax components: Skynax Gateway, Skynax Server, Skynax Remote Assist Server, Skynax MDM Service for ios, and Skynax Web Services. See Install the Skynax Network Platform Services on page 23. (Windows Mobile and Android) A.zip file that contains these files: Installation file for the Skynax Client application. This file (.cab or.apk, depending on the target operating system) installs the Skynax Client directly on the mobile device. Skynax.dlp and.lxf files. These files enable automatic deployment of new versions of the Skynax Client to mobile computers through Skynax. (Windows Mobile and Android) Installs Skynax Remote Assist Console, a Microsoft Windows application (licensed separately) that allows Remote Assist operators to connect to mobile devices in the Skynax system. You can create this folder for the device drivers. Each driver is designed to work with the Skynax Client and control a specific type of mobile device. You individually download the necessary driver.zip files for your mobile devices to this folder. Skynax Mobility Management System Installation Guide 15

16 Skynax Installation Files (continued) File or Folder Skynax_PlugIns Skynax_License Description The Skynax system Plug-Ins are automatically installed and configured when you install Skynax. You can create this folder for additional Skynax Plug-Ins. You can create this folder for the license necessary to install and run your Skynax system. Your license is sent through as a.txt file. Download the Skynax Release 8.80 Installation Files You need to download the Skynax Release 8.80 installation files from the Honeywell Partner website. To access the files, you need to register. 1 Go to the Honeywell Partner website at partners.honeywellaidc.com. 2 In the upper right corner, click Partner Login. 3 Type your User name and Password, and click Login. Or, click Register for Access, fill out the form, and click Register for access. After your information is verified, Honeywell sends you an with login credentials. 4 From the Quick Links menu on the right, click Honeywell Insider Partner Website. 5 Select Products > Software and Tools > Mobility Management Systems. 16 Skynax Mobility Management System Installation Guide

17 6 From the menu on the left, click Skynax Mobile Software. 7 Click the Downloads tab. 8 From the Applications section, download these files: Setup Skynax Network Platform ver xx.xxxx Setup Skynax Management Apps ver xx.xxxx Setup Skynax Database ver xx.xxxx Skynax Remote Assist Setup ver xx.xxxx (optional, Windows Mobile or Android) Skynax Client for target operating system ver xx.xxxx (Windows Mobile or Android) 9 From the OS/Firmware/Drivers section, download the Skynax Device Drivers for your mobile computers. 10 (Optional) Create a folder named Skynax_License, and copy your Skynax license.txt file to this folder. Install the Skynax Database Use the Skynax Database Setup application to install the Skynax database. You can run the application from any location on your network, as long as you have the appropriate permissions. 1 On your PC, browse to the location of the Skynax installation files and run the Setup_SkynaxDatabase_8.80.xx.xxxx application. 2 For Database Setup Mode, select Create new Skynax Database. 3 For SQL Server Authentication Mode, select the method you want to use to authenticate to the SQL Server: Windows Authentication or SQL Server Authentication. Skynax Mobility Management System Installation Guide 17

18 4 If you selected SQL Server Authentication, enter the Login Name and Password. 5 If the SQL Server Browser service is running, click the SQL Server name field. All available servers on the network appear in the list. This process may take several minutes depending on the size of your network. If the SQL Server Browser service is not running, type the SQL Server name. Continue with Step 7. 6 Select the SQL Server where you want to install Skynax. If your SQL Server does not appear in the list, enter your SQL Server name. Note: You can install the database on a dedicated SQL Server on a different computer on the network. 7 (Optional) Change the Skynax Database name. The default name is Skynax. Make sure you note the name of your Skynax database. You need this information to install the Skynax components. 18 Skynax Mobility Management System Installation Guide

19 8 Click Next. 9 Verify the details of your Skynax database and click Execute. 10 When the Skynax Database Setup message box appears, click Yes to confirm and create the database. The application indicates that the database has been successfully created. Skynax Mobility Management System Installation Guide 19

20 11 (Optional) If you need to save installation log files, click Save Execution Details. 12 Click Exit. About the Skynax Management Applications The Skynax Management Applications are useful tools for System Administrators and IT Managers to monitor and test the Skynax System. Skynax Management Applications Application Skynax Manager Skynax System Monitor Skynax Packager Skynax Extended Settings Skynax Server Console Description A server-side application that operates as the Skynax control center. A server-side application that provides a basic visual indicator of the operating status of all Skynax Servers and Skynax Gateways within a single Skynax system. A stand-alone application that lets you bundle files into Skynax packages. Internal Skynax system settings and extensible features. A server-side application that provides a visual monitor of the communications processing on a Skynax Server. Install the Skynax Management Applications After you install your Skynax database, you need to install the Skynax Management Applications. 1 On your PC, browse to the location of the Skynax installation files and run the Setup_SkynaxManagementApps_8.80.xx.xxxx application. 20 Skynax Mobility Management System Installation Guide

21 2 Select a Setup Type: To install all applications to the default location, select Complete. To install individual applications and select the installation location, select Custom. 3 Click Next. 4 If you selected Custom, change the installation parameters: To change how the application is installed, click the icon next to the application and select an installation option. To change the installation location, click Change and browse to the folder where you want to install the application. df Skynax Mobility Management System Installation Guide 21

22 5 Follow the InstallShield Wizard instructions to install the Skynax Management Applications. About the Skynax Network Platform Services The Skynax Network Platform consists of four server-side applications that run as services. Skynax Network Platform Services Service Skynax Gateway Skynax Server Skynax Remote Assist Server Skynax Web Services Description The Skynax Gateway, or Gateway, functions as an entry point into the Skynax System. When a Skynax Client requests access to the Skynax System, the Gateway authenticates the mobile device and directs the request to the Skynax Server. The Skynax Server, or Server (not to be confused with a computer server) accepts and processes Skynax Client requests and facilitates the transfer of data between the Server and the Skynax Client. Controls all Remote Assist sessions between the Remote Assist Console and the Skynax Client on a Windows Mobile or Android device. Provide a set of standardized interfaces to allow third party applications to interface with the Skynax System. Skynax Web Services: provide access to specific data from the Skynax database or to specific Skynax functions through a web-based application. support the MDM Service for ios, which allows Skynax to manage Apple ios mobile devices. After you install Skynax Web Services, you can use the system tray to configure one or both services to run. You need to install at least one Skynax Gateway and one Skynax Server. If you have iphone or ipad devices in your Skynax system, you need to install Skynax Web Services and enable the MDM Service for ios on a PC that you also install a Skynax Server on. And, if you have a Remote Assist Console license, you need to install Remote Assist Server. 22 Skynax Mobility Management System Installation Guide

23 Install the Skynax Network Platform Services 1 On your PC, browse to the location of the Skynax installation files and run the Setup_SkynaxNetworkPlatform_8.80.xx.xxxx application. 2 If you are prompted to install the Microsoft.NET Framework, follow the installation instructions and restart your PC. The InstallShield Wizard continues. 3 Click Next. 4 Read the End-User License Agreement for Skynax Software and select I accept the terms in the license agreement. 5 Click Next. 6 Select a the components you want to install: To change how the application is installed, click the icon next to the application and select an installation option. To change the installation location, click Change and browse to the folder where you want to install the application. Skynax Mobility Management System Installation Guide 23

24 To install Skynax Web Services, click the icon next to Skynax Web Services and click This feature will be installed on local hard drive. 7 Follow the InstallShield Wizard instructions to install the Skynax Server. After you install the Network Platform services, application icons for each service appear in the system tray. You can use these icons to see the status of and configure each service. Remote Assist Server Skynax Gateway Skynax Server Skynax Web Services 24 Skynax Mobility Management System Installation Guide

25 Configure the Skynax Services You configure the Skynax services through the Skynax Service Setup window. You can access this window from any of the services icons in the system tray. 1 In the system tray, right-click one of the services icons and select Configure. Or, from one of the services pop-up notifications, click Click here to configure. 2 Select the service account where you want to run all Skynax services: Local System or a specific account. 3 Click Apply, and then click Next. Skynax Mobility Management System Installation Guide 25

26 4 Set up the database account: a If the SQL Server Browser service is running, click the SQL Server name field. All available servers on the network appear in the list. This process may take several minutes depending on the size of your network. If the SQL Server Browser service is not running, type the SQL Server name. Continue with Step c. b Select the name of the SQL Server where your database is installed. c Select an authentication method: Windows Authentication or SQL Server Authentication. If you select Windows Authentication, make sure that the account you specified in Step 2 has appropriate access privileges for the Skynax services. d If you selected SQL Server Authentication, enter the Login Name and Password. e Select your Skynax Database name. f Click Apply, and then click Next. Skynax Remote Assist Server is automatically set up after you set up the service account and database account. 26 Skynax Mobility Management System Installation Guide

27 5 Set up the Skynax Gateway: a In Add new Skynax Gateway using the name, enter a name for the Skynax Gateway. b Select an IP address (recommended) or host name to access the Gateway. If you use a host name, make sure that your mobile devices can resolve the host name or DNS name. c Click Apply, and then click Next. 6 Set up the Skynax Server: a In Add new Skynax Server using the name, enter a name for the Skynax Server. Skynax Mobility Management System Installation Guide 27

28 b Select an IP address (recommended) or host name to access the Server. If you use a host name, make sure that your mobile devices can resolve the host name or DNS name. c Click Next. 7 Select the Skynax Web Services components you want to use. If the service does not start: the required certificates may not be installed. For help, see Install Certificates for Apple ios on page 37. the assigned TCP port may already be in use. Change the Port. 8 Click Finish. 28 Skynax Mobility Management System Installation Guide

29 9 When the message box appears, click Yes to confirm that you want to start the services with the parameters you selected. Note: The Skynax Gateway service does not start until you enter your license key. For help, see Enter Your License Key on page 36. Modify the TCP Port for Skynax Web Services or the MDM Service for ios By default, Skynax Web Services uses TCP port 80, and the MDM Service for ios uses TCP port 443. If either of these ports are in use by other processes, the respective service does not start. 1 In the system tray, right-click the Skynax Web Services icon ( ). 2 Select View service log and read the log information: If you see the text, TCP port 80 or 443 is being used by another application, continue with Step 3. If you see any other error messages, contact your local Honeywell representative. 3 Close the log viewer window. 4 In the system tray, right-click the Skynax Web Services icon ( ) again. 5 Select Configure. Skynax Mobility Management System Installation Guide 29

30 6 From the left navigation, click Skynax Web Services. 7 Change the Port from 80 or 443 to a different number. 8 Click Finish. How to Connect to Your Skynax System To connect to a Skynax system, use Skynax Manager to create a connection profile. You need to perform these tasks: Create a group or hierarchy of groups to manage your Skynax systems. Register a Skynax system with Skynax Manager. Connect to a Skynax system. About Skynax System Groups Skynax Manager provides the ability to create groups to manage Skynax systems. Information about groups and Skynax systems is stored locally and is only available to the administrator using that particular instance of Skynax Manager. Each administrator needs to create their own groups and register Skynax systems to those groups. When you create groups, keep these points in mind: Establish a naming convention to easily identify Skynax systems from multiple instances of Skynax Manager. You can add multiple groups and nested groups to help logically organize your Skynax systems. 30 Skynax Mobility Management System Installation Guide

31 You can add multiple Skynax systems to a group. Your Skynax system operation is not affected by the structure and names of your groups or by its location within your groups. Your Skynax system operation is also not affected if you delete the system from a group. Create a Skynax System Group Use Skynax Manager to create system groups. 1 Start Skynax Manager. 2 Select File > Connect. 3 Make sure that <root> is selected, and click New Group. 4 Type a name for the group and press Enter. 5 (Optional) To create a subgroup, select the group you want the subgroup to belong to and click New Group. Register a Skynax System Information that controls how a Skynax system operates is stored in its central Skynax Database. When you register a Skynax system, you provide Skynax Manager with information that allows it to connect to the Skynax Database in that Skynax system. You can register more than one Skynax system with each Skynax Manager installation. Skynax Mobility Management System Installation Guide 31

32 1 Start Skynax Manager. 2 Select File > Connect. 3 Select the group you want to add the Skynax system to and click New System. 4 Type the System identification name for your Skynax system. 5 Click the arrow in the SQL Server name field. 6 Select the computer that the Microsoft SQL Server is using to host the Skynax Database. 7 Select a SQL Server Authentication Method to let Skynax Manager access the Skynax Database: Windows Authentication SQL Server Authentication. You also need to provide a Database user name and Database password for a SQL Server user account that has access rights to the Skynax Database. 8 Click the arrow in the Skynax Database name field. 32 Skynax Mobility Management System Installation Guide

33 9 Select the database for your Skynax system. 10 To save the connection setup information, click OK. The new Skynax system is registered in Skynax Manager and appears in the Connect to Skynax System window. Connect to a Skynax System You need a valid login name and password to connect to a Skynax system. Your login credentials are stored as encrypted information in the Skynax Database. The default login credentials are the login name Administrator with no password. You should change the login credentials after installation. For more information, see the Skynax Mobility Management System User Manual. 1 Select File > Connect. 2 Select your Skynax system and click Connect. 3 Enter your Login name and Password. The default Login name is administrator, and the default Password is to leave the field blank. Skynax Mobility Management System Installation Guide 33

34 4 Click OK. You can now view and modify your Skynax system configuration. Add Skynax System Users You can add Skynax system users and define their login credentials and access rights. 1 On the Skynax Infrastructure tab, click Users. By default, an Administrator user is created Skynax Mobility Management System Installation Guide

35 2 Determine if you want to keep the Administrator user: To keep the Administrator user, click the Password field and enter a new password. To delete the Administrator user, right-click the arrow to the left of Administrator and select Delete Selected. 3 To add a new user, click. 4 Enter the User Name, Login Credentials, and Access Rights. 5 Click Finish. 6 Repeat Steps 3 through 5 to add all Skynax system users. Skynax Mobility Management System Installation Guide 35

36 Enter Your License Key You need an active license to continue with the installation process. Your license key is a.txt file sent as an attachment. For help getting a license key, contact your local Honeywell representative. 1 On the Skynax Infrastructure tab, click Enter License Key. 2 Click Read from File, browse to the location of the.txt file, select the file, and click Open. Or, copy the license key from the.txt file into the License area. 3 Click Enter Key. 4 Click License Summary. 5 Review your license information and make sure that everything is correct. 36 Skynax Mobility Management System Installation Guide

37 6 Click Close. When the license key is accepted, the Skynax Gateway service starts, and the Skynax Gateway icon in the system tray turns green:. Install Certificates for Apple ios To manage Apple ios mobile devices, you need to install the Skynax Loader certificate for ios and the MDM certificate for ios on your Skynax Server. You need to renew the MDM certificate for ios annually. 1 Generate a Certificate Signing Request (CSR): a Start Skynax Manager. b c d e f On the Skynax Infrastructure tab, make sure the Skynax Servers module is selected. Click System Options. From the left navigation, click Certificates. In the MDM Certificate for ios row, click Create. When prompted to create a new Certificate Signing Request, click Yes. g Type a File name, select the location where you want to save the.csr file, and click Save. 2 the.csr file to Honeywell using the Intermec certificate signing address: ioscertsigning@intermec.com. Honeywell signs the CSR and sends an with an encoded file attached within 1 to 2 business days. 3 Go to the Apple Push Certificates Portal at identity.apple.com/pushcert and sign in with your Apple ID. 4 Follow the instructions to create a push certificate and download the certificate to your PC. 5 Start Skynax Manager. 6 On the Skynax Infrastructure tab, make sure the Skynax Servers module is selected. 7 Click System Options. Skynax Mobility Management System Installation Guide 37

38 8 From the left navigation, click Certificates. 9 In the MDM Certificate for ios row, click Import. 10 Navigate to the location of the certificate, select the certificate, and click Open. 11 In the Skynax Loader Certificate for ios row, click Import. 12 Navigate to the location of the Skynax Loader certificate (SkynaxLoaderCer20xx.p12), select the certificate, and click Open. 13 To close the System Options window, click OK. About Skynax Plug-Ins The Skynax system Plug-Ins are automatically installed and configured when you install Skynax. However, you may need to use Skynax Manager to install these additional Skynax Plug-Ins on the Skynax Server: Intermec Data Service Plug-In for Windows Mobile and Android Remote Assist Plug-In for devices running Windows Mobile 5.0, Windows Mobile 6.1, Windows Embedded Handheld 6.5, Windows CE 6.0, or Android 4.1 or later Any other Plug-Ins you need to use in your Skynax system 38 Skynax Mobility Management System Installation Guide

39 Install the Intermec Data Service Plug-In for Windows Mobile and Android Use Skynax Manager to install the Intermec Data Service Plug-In. 1 Download the Skynax PlugIn - Data Services v8.80.xx.xxxx file from the Honeywell Partner website and unzip the files. For help, see Download the Skynax Release 8.80 Installation Files on page Start Skynax Manager. 3 On the Skynax Infrastructure tab, click Server Plug-Ins. 4 Click (the Add New button). 5 In the PLI File field, click the folder icon. 6 Browse to the location where you unzipped the Data Service Plug-In files. 7 Select the Data Service Plug-In.pli file and click Open. 8 Click Finish. The Intermec Data Service Plug-In is added to your Skynax system. Skynax Mobility Management System Installation Guide 39

40 9 To add the Intermec Data Service Plug-In to a Skynax Server, click Skynax Servers. 10 In the Properties and Processes section at the bottom of the main window, click the Assigned Processes tab. 11 On the right side of the window, click Available Processes. 40 Skynax Mobility Management System Installation Guide

41 12 Select the Data Service process and click Add. 13 Select the mandatory Available Plug-In Properties. Mandatory properties are preceded with an exclamation mark [!]. 14 Select any additional Available Plug-In Properties you want to add. 15 Click Add. 16 Configure the parameters for all added properties. If you already configured a Skynax Server with the Plug-In properties you want to use, click Copy Plug-In property settings from other Skynax Server, select the Server, and click Copy. 17 Click Finish. Skynax Manager adds the Data Service Plug-In to your Skynax Server. Install the Remote Assist Plug-In Use Skynax Manager to install the Remote Assist Plug-In. 1 On the Skynax Infrastructure tab, click Server Plug-Ins. 2 Click. 3 In the PLI File field, click the folder icon. Skynax Mobility Management System Installation Guide 41

42 4 Browse to the location where you unzipped the Skynax Remote Assist Plug-In files. 5 Select the Skynax Remote Assist Plug-In.pli file and click Open. 6 Click Finish. The Skynax Remote Assist Plug-In is added to your Skynax system. 7 To add the Skynax Remote Assist Plug-In to a Skynax Server, click Skynax Servers. 8 In the Properties and Processes section at the bottom of the main window, click the Assigned Processes tab. 42 Skynax Mobility Management System Installation Guide

43 9 On the right side of the window, click Available Processes. 10 Select the Remote Assist process and click Add. 11 (Optional) Select the Routing Server Response Timeout property and click Add. Skynax Mobility Management System Installation Guide 43

44 12 Configure the parameters for all added properties. If you already configured a Skynax Server with the Plug-In properties you want to use, click Copy Plug-In property settings from other Skynax Server, select the Server, and click Copy. 13 Click Finish. Skynax Manager adds the Remote Assist Plug-In to your Skynax Server. How to Add Your Mobile Devices Add a Device Driver To add a mobile device to the Skynax system, you need to: add a device driver. create a device set template. install Skynax Loader on your mobile devices. You need to add a device driver for each type of mobile device in your Skynax system. 1 Select the Mobile Devices tab, and then click Device Drivers. 44 Skynax Mobility Management System Installation Guide

45 2 Click. 3 In the LFI or LFX File field, click the folder icon. 4 Browse to the location where you unzipped the device driver file for your mobile device. 5 Open the folder for the mobile device you want to add. 6 Select the.lfx file for the driver and click Open. 7 Review the File Information to make sure that this is the driver you want to add. 8 Click Finish. Skynax Mobility Management System Installation Guide 45

46 Create a Device Set Template You use device set templates to manage multiple mobile devices that share certain properties, such as operating system, model number, or communications method. 1 On the Mobile Devices tab, click Device Set Templates. 2 Click. 3 Enter a Device Template Name and Description. 4 (Optional) Enter a Note and select a Device Management method: Passive or Active. 46 Skynax Mobility Management System Installation Guide

47 5 Click Next. 6 Select a Primary device and click Add. 7 Select at least one Subordinate device communications method and click Add. 8 Click Next. All of the available properties that you can set are listed. 9 Set your communications parameters. Skynax only uses the communications profiles configured in the Skynax Device Properties. 10 Set any additional parameters. Skynax Mobility Management System Installation Guide 47

48 11 Click Finish. Install the Skynax Client Package for Windows Mobile and Android You need to install the Skynax Client package for each type of Windows Mobile and Android device in your Skynax system. This client-side application allows Skynax to process data transfer requests from Skynax-enabled mobile business applications. 1 On the Mobile Devices tab, click Skynax Clients. 2 Click. 3 In the LFI or LFX File field, click the folder icon. 4 Browse to the location where you unzipped the Skynax Client files, and open the Packages folder. 48 Skynax Mobility Management System Installation Guide

49 5 Select the appropriate Skynax Client.lfx file and click Open. 6 Review the File Information to make sure that this is the driver you want to add. 7 Click Finish. 8 Repeat Steps 2 through 7 for each type of device (Windows Mobile or Android) in your Skynax System. How to Install Skynax Loader Skynax Loader is a client-side application used to register a mobile device with a specific Skynax system. The method you use to install Skynax Loader depends on your mobile device operating system: Windows Mobile and Android: Install the Skynax Loader.cab file on the device, and then run the.cab file. On Intermec-branded devices, you can place the.cab file in the cabfiles folder and reboot the device to install Skynax Loader. For help, see the mobile computer user manual. Skynax Mobility Management System Installation Guide 49

50 Apple ios: Download Skynax Loader from the itunes App Store and install the application on the mobile device. Note: The Skynax Loader application for Windows Mobile and Android devices is different than the Skynax Loader application for Apple ios devices. Provision Android Devices On Android devices that are not manufactured by Intermec or Honeywell, the Skynax Client does not have permission to silently install applications. You need to accept the installation of all necessary applications during the provisioning process. Note: This guide uses screenshots from an Android phone. However, the procedures apply to both Android phones and tablets. 1 On your Android device, start Skynax Loader. 50 Skynax Mobility Management System Installation Guide

51 2 Tap the plus icon ( ) to add a Gateway. 3 Type the IP Address. TCP Port is a read-only field. 4 Tap Add. The Skynax Gateway is added. Skynax Mobility Management System Installation Guide 51

52 5 Tap Register. 6 Type a System Code and, if necessary type a Password. For help, see About System Codes for Windows Mobile on page Tap Register. A message appears to let you know that your request was sent. 8 Tap OK. To continue with the provisioning process, you need to wait for the System Administrator to add the device to the Skynax system. 52 Skynax Mobility Management System Installation Guide

53 9 To install the latest device driver, Skynax Client, and Business Application from the Skynax Server to your device, tap Connect. 10 When you are prompted to install the Skynax device driver, tap Next. 11 Tap Install. 12 If the Skynax Server has a Skynax Client for your device, you are prompted to install the Skynax Client. Tap Install. 13 If the Skynax Server has Business Application Packages for your device, you are prompted to install them. Tap Next. 14 Tap Install. Skynax Mobility Management System Installation Guide 53

54 Provision Apple ios Mobile Devices Use Skynax Loader to provision your Apple ios mobile device: 1 Register your device with a Skynax Server. 2 Install the SkynaxCA certificate. 3 Install the provisioning profile. Register Your Device with a Skynax Server You need to know the IP address and TCP port of the Skynax Gateway and the System Code for the device. 1 On your Apple ios mobile device, start Skynax Loader. 2 Tap Add Gateway. 3 Type the IP Address. TCP Port is a read-only field. 54 Skynax Mobility Management System Installation Guide

55 4 Tap Add. The Skynax Gateway is added. 5 (Optional) Enter a device ID. This information is uploaded to the Skynax Gateway to help the System Administrator identify the device or user. a To return to the Setting screen, tap Settings. b Tap About. c In the Identification field, type a device ID. d Tap Settings. 6 At the bottom of the screen, tap Register. Skynax Mobility Management System Installation Guide 55

56 7 Type a System Code and, if necessary type a Password. For help, see About System Codes for Windows Mobile on page Tap Register. A message appears to let you know that your request was sent. 9 Tap OK. To continue with the provisioning process, you need to wait for the System Administrator to add the device to the Skynax system. 56 Skynax Mobility Management System Installation Guide

57 Install the SkynaxCA Certificate When the System Administrator accepts the registration request, Skynax Manager sends a welcome message to the mobile device. Note: If you select Later, you need to repeat the procedure to Register Your Device with a Skynax Server on page 54. Device Provisioning Welcome Message: The System Administrator can configure the welcome message. So, the message that appears on your mobile device may be different than this one. 1 Tap Continue. Skynax Mobility Management System Installation Guide 57

58 2 Tap Install Certificate.The certificate is identified as Not Trusted, because it comes from the Skynax Server and not a Certificate Authority. 3 Tap Install. A warning message appears. 4 Tap Install. The SkynaxCA certificate is installed. 58 Skynax Mobility Management System Installation Guide

59 5 Tap Done. Note: The check mark only indicates that you visited the Install Certificate screen. It does not indicate that a certificate was successfully installed. Install the Provisioning Profile The provisioning profile allows the Skynax Server to manage the device. 1 On the Skynax Loader Provisioning screen, tap Install Settings. 2 Tap Install. 3 When prompted, tap Install Now. A warning message appears. Skynax Mobility Management System Installation Guide 59

60 4 Tap Install. The profile is installed. 5 Tap Done. About System Codes for Windows Mobile You use System Codes to define groups of users who share the same characteristics. For example, the System Code User ID may define a group of users who use the same applications. Or, the System Code Route ID may define a group of users who follow the same connection rules. 60 Skynax Mobility Management System Installation Guide

61 A System Code is connected to one Deployment Group and one Connection Group: A Deployment Group controls how your business applications are deployed to your Windows Mobile devices. A Connection Group defines the communication rules for the Skynax Client running on your Windows Mobile device. Create a Deployment Group You can only assign one business application to one Deployment Group. To deploy multiple business applications, you define multiple Deployment Groups. 1 On the System Codes tab, click Deployment Groups. 2 Click. 3 Enter a Deployment Group Name and Description. 4 (Optional) Enter a Note. 5 Click Next. 6 Click Finish. Skynax Mobility Management System Installation Guide 61

62 Add a Business Application A mobile business application is the software application that runs on your mobile devices. To deploy a business application to your mobile devices, you need to add it to a Deployment Group. 1 On the System Codes tab, click Application Packages. 2 Click. 3 Enter your Business Application Name and Description. 4 (Optional) Enter a Note. 5 Click Next. 62 Skynax Mobility Management System Installation Guide

63 6 In the DLP File field, click the folder icon. 7 Browse to the location of the business application.dlp file, select the file, and click Open. 8 (Optional) Change the Valid From date and time. 9 Click Next. 10 From the list of Available Device Set Templates, select the Device Set Templates you want to assign to the business application, and click Add. 11 Click Next. 12 From the list of Available Deployment Groups, select a Deployment Group you want to assign your business application to, and click Add. 13 Click Finish. Skynax Mobility Management System Installation Guide 63

64 Create a Connection Group Each Connection Group contains at least one Connection Path that defines the method of communications for data transmission. You should define at least two Connection Paths to provide a backup communications method. 1 On the System Codes tab, click Connection Groups. 2 Click. 3 Enter a Connection Group Name and Description. 4 (Optional) Enter a Note. 5 Click Next. 64 Skynax Mobility Management System Installation Guide

65 6 Enter a Connection Path Name and Description. 7 Select the Connection Type. 8 Configure the Connection Path Details. 9 (Optional) Enter a Note. 10 Click Next. 11 Select the Available Processes you want to support over the Connection Path, and click Add. 12 Click Finish. Skynax Mobility Management System Installation Guide 65

66 Create a System Code 13 (Optional) Assign a priority to each Process: a Select the Connection Paths tab. b Assign a Priority number (from 1 to 255) to each Process. A lower number indicates a higher priority. Note: When you select a Process to support over a Connection Path, priority is automatically assigned to the Process. If you select the same Process for multiple Connection Paths, priority is assigned in the order the Connection Paths were created. So, the Connection Path you created first has the highest priority. A System Code is connected to one Deployment Group and one Connection Group. 1 On the System Codes tab, select System Codes. 2 Click. 3 Select one group from Connection Groups and one group from Deployment Groups and click Add. 66 Skynax Mobility Management System Installation Guide

67 4 (Optional) Select one or more groups from Operator Groups and click Add. For more information about Operator Groups, see the Skynax Mobility Management System User Manual. 5 Click Next. 6 Create a single System Code or create multiple System Codes: To create a single System Code, Enter a new System Code name, enter the System Code Information, and enter the System Code Authorization. Continue with Step 8. To create multiple System Codes, select Let the Skynax Manager generate serialized System Codes and click Next. 7 Enter the prefix, suffix, and serialization information. 8 Click Next. 9 Click Finish. Skynax Mobility Management System Installation Guide 67

68 Configure Remote Assist Server Remote Assist Server acts as a bridge between Remote Assist Console (separately licensed) and the Skynax Client that runs on a Windows Mobile or Android device. For more information about using Remote Assist Console, see the Skynax Remote Assist User Guide. 1 On the Remote Assist tab, click Settings. Where to Go Next? 2 Configure the Remote Assist Server IP Address. 3 Configure additional Remote Assist Client Properties and Remote Assist Server Properties. For help, see the Skynax Mobility Management System User Manual. To learn how to manage your Skynax system, see the Skynax Mobility Management System User Manual. 68 Skynax Mobility Management System Installation Guide