Management Interface User Guide

Transcription

1 Management Interface User Guide VIDEO Powered by

2 Table of Contents Accessing the management interface 4 Creating your user account 4 Signing-in 4 Forgot your password 4 Media players menu 5 Checking Player Status 6 Filtering your locations 6 Changing the music playing in a specific location 7 Video menu 8 Listening to songs from a specific channel 8 Banning songs 9 Viewing previously blocked or new songs 9 Exporting the song listing 9 Filtering content 10 Grouping content 10 Station schedules menu 11 Station Schedules Overview 12 Creating a new program 12 Choosing your Default Station 13 Program Properties Panel 14 Adding Stations to a Program 15 Program Properties toolbar 16 Station Properties toolbar 17 Promos menu 18 Adding new promos to your lineup 18 Watching your promos 19 Messages calendar menu 20 Creating a Schedule 20 Inserting content into your calendar 21 Creating regular interval events 22 Creating custom interval events 23 Publish changes menu 26 Publishing a change 26 Checking the publish changes status 26 Contact us 27 Troubleshooting 27

3 Welcome Welcome to the Management Interface User Guide for Foxtel Music, powered by Stingray. This online tool puts the power back into your hands, giving you full control over the content you decide to share with your clientele in an easy and timely manner. Our dedicated team continuously works on updating this tool to reflect your changing business needs and to provide you with the best possible service. The present user guide will walk you through how to manage your in store digital media via our online Management Interface. Build your own scheduling calendar and integrate your own messages and music seamlessly. Allocate these programs to the one or many stores under your brand s banner in order to listen and look at the media you want, when you want it!

4 Accessing the management interface Creating your user account Please call to have your user account created in order to access the Management Interface. Signing-in 1. Visit and enter your registered and password. 2. Click on Sign In. Please note that you can access the Management Interface from any PC, Mac or mobile device web browser. Your Management Interface Sign In page should look like this: Forgot your password If you require a password reset, enter your in the field and select Forgot your password. An automated will be sent containing your temporary password. 4

5 Media players menu The Media Players tab in your menu bar, displays key information about all the devices you have within your subscription. Quickly view all the factors affecting the performance of your media player (also known as your SB player), your store locations, your current/scheduled music stations and more. Group players/locations with identical music requirements to enable instantaneous updates to all devices at once, reducing the time and administrative burden of managing each store s content individually. Accessing your Media Players menu 5

6 Checking Player Status Quickly view the factors affecting the performance of your SB player by consulting the notification icons in the status column. New: Device has been added to the Management Interface. Ready to print: Device has been configured with client settings. OK: Device is working without any issues. Critical: Device was connected but has since lost its connection Printed: Device deployed but never connected Offline Activated: Device has been phone activated but is not connected to a network. Warning: Device is still connected with some minor errors. Filtering your locations 1. Any of the visible columns in the Media Players tab can be filtered by entering information within the empty text fields. 2. Data can also be sorted by clicking the header of the column you wish to view alphabetically or chronologically. 3. You can also group your locations. Please refer to Grouping content paragraph on page

7 Changing the music playing in a specific location 1. To change the music channel currently playing in your commercial establishment, start by selecting the right location from the list by clicking in the checkbox associated to it in the column furthest to the left on your screen. 2. Next, click on Edit at the bottom of the page. Top Tip Make changes to many locations by selecting more than one check-box. 3. The editing window pops up. Here, you can change the current music station playing in your commercial establishment or you can specify which custom built calendar of music programming you wish to sync to your player. Once your changes are set, click on Save. 4. Click on the Publish changes menu at the top of your page and follow instructions on page 26 for your modification to take effect. 7

8 Video Menu Whether you have chosen from our pre-programmed collections of music or crafted a totally unique video solution, it is likely that you will still want to have your say into what is playing in your store. The Video menu s user friendly interface allows you to listen to song snippets, to ban undesired tubes, to filter through your content and to explore the track listing. Accessing your Video menu Watching your music videos from a specific channel 1. Choose the channel whose musical content you wish to listen to from the drop-down menu called Stations. 2. Click on the play icon located to the left of the song you want to listen to

9 Banning songs 1. Under the Banned column to the right of your screen, click on the checkbox associated to the specific song(s) you wish to ban. 2. Click on Publish changes at the top of your screen and follow instructions on page 26 for your modification to take effect. Banning over 30% of content is discouraged as you will experience too much song repetition. Viewing previously blocked or new songs 1. Click on Show only blocked songs under the stations filter to the left of your screen. To return to the viewing of all your song titles, click on Reset. 1 Exporting the song listing 1. Select the station that you wish to export in the station picker. 2. Select the Export button at the bottom of your screen. 3. Specify what type of file format to generate: Excel,.xml,.csv or JSON. 4. Rename the file if required and the desired file format will be generated. 9

10 Filtering content 1. Any of the visible columns in the Music menu can be filtered by entering information within the empty text fields. Data can also be sorted by clicking the header of the column you wish to view alphabetically or chronologically. 2. To remove all filters select the Reset button. Sort all content alphabetically or chronologically (depending on the column you select) by clicking on its header. Enter artist, title, album or date you wish your search to focus on to generate the filtered results. Grouping content To group the findings of your filtering process, you can drag and drop the header of the content column into the Drag a column here to group field. This action will group your data. 10

11 Station schedules menu Build your music schedule around your understanding of your customers and their buying behaviours. Choose Station scheduling under your Scheduling tab and start assigning different channels to different time blocks. Various scheduling types can be created and managed in harmony with your music and messages. Timing is everything. Where to find your station schedules 11

12 Station Schedules Overview Programs The Programs panel on the left side of the application is used to create, delete and display programs which serve to contain the music stations you intend to play. The content of your program are viewed and/or modified from the Program Properties panel on the far right of the application. 2. Stations All of the available music needed to fill your programs is found in the Stations panel. Drag items from the Stations panel, then drop them into the Program Properties panel of a chosen program. The music in the Stations panel is already tailored for you; there is nothing to upload on your part. 3. Program Properties When selecting a program from the left hand Programs panel, the Program Properties panel allows you to see what s inside of it. It is also here where stations are dragged. Creating a new program 1. From the Programs panel, click on the New ( ) icon in the top-left corner. 2. By default, your created programs are listed vertically with the new items appearing at the bottom, with their creation date on the right. 3. This list can be reordered using the sort by dropdown selector, or filtered using the panel s keyword search ( ) field. 4. To rename your program, see Program Properties panel, further down. 5. To add content to this program, see Adding Stations to a Program on page

13 Choosing your Default Station To avoid silent gaps in your scheduling, the first item in the Stations panel is typically selected as the default station for every program that you create. However, you can later manually change what this default station is for any program: 1. Select a program from the Programs panel, or create one and ensure it is selected. 2. Drag an item from the Stations panel and drag it over to the lower left area of the Program Properties panel, as shown in the image above. 3. While still holding the item, watch for its outline to turn green with the label Set as default. 4. Release the station. The space for the default item is now occupied by your chosen music station. 5. You may drag in another station to replace that default item at any time. 6. Now wherever there is white space on the schedule grid of Program Properties, the default station will play for that program. 13

14 Program Properties Panel Choose the program you wish to preview in the Programs panel on the left of the screen. (Not shown in the above screenshot.) 2. The stations are arranged as blocks on the grid of the Program Properties panel. Each can be colour coded to tell them apart hour time column. As the station block is being manipulated on the grid, the time range is accordingly highlighted. The start and end times are also indicated on the top and bottom of the station block. 4. Program Properties toolbar. See Program Properties toolbar explained on page Edit program name in this field. 6. As you horizontally stretch, shrink or move a station over the grid, the corresponding days will be highlighted accordingly. 7. Drag any station here to be the Default Station. Further details in Choosing your Default Station on page

15 Adding Stations to a Program Follow these steps to add a station to a program 1. Make your selection from the Programs panel, or create a new program then ensure it s selected. The Program Properties panel to the right will display what s inside. It is there that stations are added, deleted, manipulated and/or viewed. 2. Drag any item from the Stations panel (centre of screen) and drop it into the Program Properties panel on the right. Dragging a station into a program s Properties panel turns it into a copy of itself; therefore, there is no worry about accidentally modifying or deleting the original source. Drag as many stations as desired into a program. The stations within the Program Properties panel can be individually colour coded, for better visibility. 3. A station dragged into Program Properties will occupy the whole grid by default meaning it plays for 24 hours, 7 days a week. To modify this, grab corners of the station block to shape it to your liking and grab the middle of the station to move it. Shortcut: To duplicate a station on the grid, select it then press Alt-C. The copy will appear on top of its original. 15

16 Warning: If there are overlapping stations, warnings in the form of red hatch lines will appear over the corresponding station on the grid of the Program Properties panel. If you do not resolve the issue, the station will be ignored during playback. To prevent conflicts, ensure that: Stations don t overlap. Gaps between vertically stacked stations aren t too short. (less than 15 minutes) A single station block is not shorter than 15 minutes. Example of a conflict between overlapping stations: Program Properties toolbar Accessing your Program Properties Toolbar 16

17 Converts the time in the application from a 12 hour clock, to a 24 hour clock, and vice versa. For your convenience, you can have the 7 day calendar grid start from Sunday to Saturday, or from Monday to Sunday. When activated, any station block you move will snap itself to every 15 minutes on the Program Properties grid. Deactivate it to fine-tune the station s placement. To prevent overlapping of stations in the same program, activate this button. As a result, the item being moved will snap itself to an adjacent station. When activated, all of the stations on the Program Properties grid are identified by name. When activated, all of the stations on the Program Properties grid are identified by their respective image. Station Properties toolbar When selecting a station in the Program Properties panel, it will display its own toolbar 1. Click on the colour box at the top of the menu to change the colour code of the station. 2. Click on the garbage bin to delete the station from your program

18 Promos menu Upload, edit and remove promos as often as you like in the promos section. A comforting voice sharing valuable brand insight has proven time and time again to create a lasting connection with your customers. Use the Promos tab to get your communication strategy just right. Accessing your Promos menu: Grouping promos Please refer to Grouping content paragraph on page 10. Adding new promos to your lineup 1. Select the + Add button at the bottom left of your screen. 2. Give a name to your message that describes its content well. 3. Select the Choose file button under Message (en). 4. A window pops up where you may select your audio file* from your computer. Select desired promo to upload and click Save. 5. A confirmation message will indicate if the promo was uploaded successfully. 6. To get your promo playing, you will have to include it in a schedule. View instructions in the following pages for how to do this. *Please note only.mp4 files can be uploaded. 18

19 Watching your promos 1. Select the play icon located to the left of the promo. 2. You may adjust volume, mute or navigate through different parts of the promo. 3. Once your changes are set, select the Save button. 1 19

20 Promos calendar menu Build a calendar around your understanding of your customers and their buying behaviours. Choose Promo Calendars under your Scheduling tab to allow you to integrate your programming with uploaded messages during predetermined time blocks. Various scheduling types can be created and managed in harmony with your music and messages. Timing is everything. How to access your promo calendar: Calendar will show in the drop down under scheduling. Creating a Schedule 1. Select the + Add button at the bottom left of the Calendar name window and a popup will appear. 2. Specify a name for your calendar and click Save. Your schedule will now appear within the Calendar name list. 20

21 Inserting content into your calendar 1. Select the new schedule you created from the Calendar name window by clicking on its name. 2. Click the + Add button at the bottom of your right-hand Event window The Edit event window will pop up. This is where you get a chance to create scheduling blocks for all your messages, specifying when specific messages should start playing, when they should stop and how often they should repeat over the course of a day, week or month. 4. Enter an event name. 5. Specify the date range during which you want the messages to be live and choose either Every year or Only selected years. To choose a date range, start by clicking in the Date range field. A calendar will pop up. Click first on the date you want your program to start playing at and next, on the date at which you want it to stop Check which days of the week this schedule should be active. 7. Specify interval type. Interval type can be either Custom or Regular. Regular Schedules will play your promos at fixed intervals of time. Custom promos will play at a specific time the customer has decided upon. Read on for instructions on creating regular interval events, or, go to page 23 for instructions on custom events. 21

22 Creating regular interval events 1. Start by creating your event following instructions in the Inserting content into your calendar section on page 21. Once you are in the edit event window, you can create your regular interval. 2. To create a regular interval event, select the Regular option on the lefthand panel. 3. Specify the interval of time that should pass between the broadcast of each message. 4. Enter the start and end times of when the message should be playing. 5. Drag and drop your available message into the Event messages box. Scheduled time of the message broadcast will automatically be generated based on your preferences. 6. Click on Save event on the bottom right of your screen A simplified overview of the event block created is now displayed in your schedules tab To add additional event blocks to that same calendar, click + Add at the bottom of your right-hand window and repeat the process. 9. For this calendar to start playing in your commercial establishment, click on the Media Players menu and select the check box associated with the device you wish to affect this schedule to. 22

23 10. Click on Edit at the bottom left of your screen. 11. Select the calendar you want to assign to your store from the Calendar drop down list. 11 Creating custom interval events 1. Start by creating your event following instructions in the Inserting content into your calendar section on page 21. Once you are in the edit event window, you can create your custom interval. 2. To create custom interval events, select Custom on the left-hand panel when creating your event. 3. Click on Add a message in the new window that pops up

24 4. Click on the empty field under the Promo header, and select the desired message from the dropdown list. Promos will show in the drop down under scheduling. 5. Click within the empty Time field to the left of the message name to specify the exact time the message should play at. 6. Click on Save event on the bottom right of your screen. 7. A simplified overview of the event block created will now be displayed in your Schedules tab. 8. To add additional event blocks to that same calendar, click + Add at the bottom of your right-hand window and repeat the process

25 9. For this calendar to start playing in your commercial establishment, click on the Media Players menu and select the check box associated with the device you wish to affect this schedule to. 10. Click on Edit at the bottom left of your screen. 11. Select the calendar you want to assign to your store from the Calendar drop down list

26 Publish changes menu After making any modifications or updates online, you MUST publish changes for the devices to receive the updates and to synchronise the content. Accessing your Publish Changes Menu Publishing a change 1. Click on Start Publish Changes. 2. If the system registers the changes made by the user, the following message will pop-up: Publish Process Started. Check List for status. 3. Click the X button on the pop-up window to go back to your regular view. To view the status of the changes made during this update, click on the item ID that corresponds to the latest timestamp from the upper menu. A detailed list appears, notifying you which devices have had changes affected to them. 4. The notes field will keep track of the pushed and failed modifications. 5. Click on the Refresh button in the top half of the screen to view updated status from. Checking the publish changes status The status of the change you wish to publish are detailed in the bottom part of your screen. View the meaning of all log messages below: Pushed: Changes have been pushed successfully. No Changes: There are no changes to push. Ignored (Inactive): Changes will be ignored because SB-2 device is not connected. Ignored (Unprepared): Changes will be ignored because SB-2 device is not ready. Failed: Changes were not pushed due to error. 26

27 Contact us Still can t quite figure out how to navigate through the Management Interface? No problem! Contact us and we ll help you with your query. foxtel.business@foxtel.com.au Phone: Address: 5 Thomas Holt Drive, North Ryde, NSW 2113 Troubleshooting I don t see either the Name field or the Default Item box in the Program Properties panel When manipulating stations within the Program Properties panel, these elements may disappear and the panel may get renamed to Station Properties. In this case, re-click the program you intended to change, from the Programs panel. How do I know where my music stations are being used? As you schedule your stations, it might be difficult to keep track of which programs are containing them. 1. In the Stations panel, hover the cursor over the item you want to enquire. 2. Click on the more icon ( ) that appears. 3. Select Show Instances. 4. A dialog box shows you which programs are using your music station. The items disappeared from the Programs or the Stations panel If either of the Programs or Stations panels suddenly went blank, you might also see the following text in purple: Items in this panel are currently being filtered by type, tag or filename In this case: Ensure the keyword search field ( ) is empty. Even a space in the field will cause the panel to appear blank. FX

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