Agilent G1732AA MSD Security ChemStation

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1 Agilent G1732AA MSD Security ChemStation Installation Manual Agilent Technologies

2 Notices Agilent Technologies, Inc No part of this manual may be reproduced in any form or by any means (including electronic storage and retrieval or translation into a foreign language) without prior agreement and written consent from Agilent Technologies, Inc. as governed by United States and international copyright laws. Manual Part Number G Edition First edition, March 2004 Printed in USA Agilent Technologies, Inc Centerville Road Wilmington, DE USA Acknowledgements Microsoft, Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are US. registered trademarks and Celeron ia a U.S. trademark of Intel Corporation. Software Revision This manual is valid for A.01.xx revisions of the Agilent G1732AA MSD Security Chem- Station software, where xx refers to minor revisions of the software that do not affect the technical accuracy of this manual. Warranty The material contained in this document is provided as is, and is subject to being changed, without notice, in future editions. Further, to the maximum extent permitted by applicable law, Agilent disclaims all warranties, either express or implied, with regard to this manual and any information contained herein, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Agilent shall not be liable for errors or for incidental or consequential damages in connection with the furnishing, use, or performance of this document or of any information contained herein. Should Agilent and the user have a separate written agreement with warranty terms covering the material in this document that conflict with these terms, the warranty terms in the separate agreement shall control. Technology Licenses The hardware and/or software described in this document are furnished under a license and may be used or copied only in accordance with the terms of such license. Restricted Rights Legend If software is for use in the performance of a U.S. Government prime contract or subcontract, Software is delivered and licensed as Commercial computer software as defined in DFAR (June 1995), or as a commercial item as defined in FAR 2.101(a) or as Restricted computer software as defined in FAR (June 1987) or any equivalent agency regulation or contract clause. Use, duplication or disclosure of Software is subject to Agilent Technologies standard commercial license terms, and non-dod Departments and Agencies of the U.S. Government will receive no greater than Restricted Rights as defined in FAR (c)(1-2) (June 1987). U.S. Government users will receive no greater than Limited Rights as defined in FAR (June 1987) or DFAR (b)(2) (November 1995), as applicable in any technical data. Safety Notices CAUTION A CAUTION notice denotes a hazard. It calls attention to an operating procedure, practice, or the like that, if not correctly performed or adhered to, could result in damage to the product or loss of important data. Do not proceed beyond a CAUTION notice until the indicated conditions are fully understood and met. WARNING A WARNING notice denotes a hazard. It calls attention to an operating procedure, practice, or the like that, if not correctly performed or adhered to, could result in personal injury or death. Do not proceed beyond a WARNING notice until the indicated conditions are fully understood and met. 2 Software Installation

3 In this manual... This manual contains the information needed by a person experienced with Microsoft Windows operating systems to install the Agilent G1732AA MSD Security ChemStation software on a properly equipped personal computer. 1 General Information This chapter presents the hardware and operating system requirements for the MSD Security ChemStation software. 2 Local Area Network Configuration This chapter contains the information needed to set up the system using Local Area Network (LAN) communications. 3 Installing Agilent BootP Service Some older GCs and MSDs require use of the BootP Service to supply LAN addresses. This chapter describes those situations and how to install and use the service. 4 GPIB Driver Installation This chapter describes the processes for installing GPIB communications. 5 Installing MSD Security ChemStation Software After communications have been set up, according to either Chapter 3 or Chapter 4, this chapter contains the procedure for installing the MSD Security ChemStation software. 6 Troubleshooting This chapter describes diagnostic procedures for LAN network communications. Software Installation 3

4 Software Installation 4

5 Contents 1 General Information Before You Begin 10 Computer Requirements 11 Operating System Requirements 12 Customer responsibilities 12 Replacing the operating system 13 Preparing Windows XP Professional for software installation 14 Removing Existing MSD or GC/MS ChemStation Software 15 Microsoft Windows Requirements 17 Other Documentation 17 2 Local Area Network Configuration Local Area Network Configuration Checklist and Table 20 Preparing the Instruments 22 Designing the LAN instrument network 22 Cabling the LAN instrument network 22 Configuring the LAN instrument network 23 Configuring the LAN Network 24 Configuring IP Addresses from the Keyboards N GC LAN-based MSD with firmware or higher 28 Installing Drivers for TCP/IP Support 30 Software Installation 5

6 3 Installing Agilent BootP Service Purpose 34 Installation 35 4 GPIB Driver Installation Instrument Configuration 37 Configuring Agilent BootP Service 39 Installation Checklist for GPIB-Based Systems 42 Installing Drivers for GPIB Support 43 5 Installing MSD Security ChemStation Software 6 Troubleshooting Installing MSD Security ChemStation Software 50 Network Verification Tests 54 Other Network Verification Tests 55 Checking Addresses 56 Isolate the Problem 57 Try a different computer 57 Re-establish a local instrument LAN 57 Check cabling 58 Check the MSD Security ChemStation computer 59 Check system integrity 60 Check the GC 62 Check the MSD 63 Intermittent Problems 65 Computer Loopback Test 66 When ping succeeds 66 When ping fails 66 6 Software Installation

7 Error Messages 68 Error message: failed the Ping test. 68 Error message: failed the Ping test. 68 Error Message: failed the Ping test. 69 Software Installation 7

8 8 Software Installation

9 Agilent G1732AA MSD Security ChemStation Installation Manual 1 General Information Before You Begin 10 Computer Requirements 11 Operating System Requirements 12 Customer responsibilities 12 Replacing the operating system 13 Preparing Windows XP Professional for software installation 14 Removing Existing MSD or GC/MS ChemStation Software 15 Microsoft Windows Requirements 17 Other Documentation 17 This chapter describes hardware and software requirements for installation of the Agilent MSD Security ChemStation software. Agilent Technologies 9

10 General Information Before You Begin This manual contains instructions to install and configure the Agilent G1732AA MSD Security ChemStation software. Your service representative must finish installing your MSD hardware before you begin the software installation. Installation of the MSD Security ChemStation includes these steps: 1 Verify minimum computer requirements before you start (this chapter). 2 Confirm that you have a correct operating system (this chapter). OR Install a correct operating system (this chapter). 3 Prepare Windows XP Professional for software installation (this chapter). 4 Remove an existing MSD ChemStation installation (this chapter). 5 Configure the LAN network (Chapter 2). Applies to LAN-based instruments only: 5973 MSD systems and 6890N or upgraded 6890 GC s. OR Install and configure GPIB (Chapter 4). Applies to GPIB-based instruments only: 5973 MSD systems and 6890 GC s. 6 Install and configure the MSD Security ChemStation software (Chapter 5) 10 Software Installation

11 General Information Computer Requirements The minimum requirements for operation of the MSD Security ChemStation software are: A Pentium III computer with 450 MHz or higher processor clock speed recommended; Intel Pentium /Celeron family or compatible processor recommended Windows XP Professional with Service Pack 1 (or higher) or Windows 2000 Professional with Service Pack 4 (or higher) 128 MB of RAM or higher recommended 80 GB of hard disk space or higher recommended (40 GB minimum supported) Super VGA ( ) or higher resolution video adapter and color monitor All power-saving features of the BIOS disabled see your PC manual All power-saving programs disabled see your PC manual CD-ROM drive A sound card and speakers or headphones (optional) Keyboard and Microsoft mouse or compatible pointing device A data backup device (strongly recommended) Printer support HP LaserJet 2200d or 2300 printers are fully tested/supported with the Post Script drivers. HP LaserJet 4050 or 4100 printers, although not fully tested with this release, are supported due to prior testing. Supported drivers include PCL 5e and 6. HP DeskJet printers are not tested/supported. Network printers are not supported. PCI Network Interface Card for LAN-based systems GPIB Control Card, Agilent 82350B for GPIB-based systems Software Installation 11

12 General Information Operating System Requirements Customer responsibilities The operating system must be either Windows XP Professional (Service Pack 1 or higher), or Windows 2000 Professional (Service Pack 4 or higher). MSD Security ChemStation software is not supported on Windows XP Server, Windows 2000 Server, or Windows NT. Two situations may exist: Case 1 The present operating system on your computer is anything except Microsoft Windows XP Professional or Windows 2000 Professional. Case 2 The operating system is correct but the Service Pack is either missing or outdated. CAUTION If upgrading requires formatting the computer hard disk, this procedure will result in loss of all data on the hard disk. Be sure to back up the following files, as well as any other files you may need in the future. Methods and data Sequences Tune Files (*.U) and comma-separated value (*.CSV) files User-created libraries User macros The computer BIOS may need to be updated for the new Windows operating system. Verify the BIOS version on your computer and check with the manufacturer of the PC for the correct BIOS for your new operating system. Some software applications may not work with your new Windows operating system. Check with the manufacturers. Some hardware accessories and drivers may not work with the new operating system. Check the hardware compatibility list via Microsoft's or your PC manufacturer s website. 12 Software Installation

13 General Information Replacing the operating system To replace the operating system Step Action Notes 1 Confirm data readiness. Verify that Customer responsibilities described above have been performed. 2 Confirm hardware readiness. a Verify that the computer meets minimum hardware requirements. b Verify that the correct network card is installed in the computer. 3 Install the new operating system. a Insert the CD-ROM of the new operating system in the drive. b Make these selections: Format the hard drive. Select NTFS file format. Select Install the most common components. Disable power saver features of the computer. Set the computer clock. Set the display for a minimum of 1024 x 768 x 65,536 colors. See Chapter 1 of this manual for the specific hardware requirements. See the operating system documentation for details. The new system must be either Windows XP Professional or Windows 2000 Professional. This resolves Case 1. 4 Configure the network. See Chapter 2. 5 Install the latest Service Pack for your operating system. a b Install Service Pack 1 (or later) for Windows XP Professional. Install Service Pack 4 (or later) for Windows 2000 Professional. Reboot the computer. This resolves Case 2. 6 For older MSD systems (firmware ), install Agilent BootP Service. See Chapter 2. 7 Install the MSD Security ChemStation software. See Chapter 5. Software Installation 13

14 General Information Preparing Windows XP Professional for software installation The Windows XP firewall, which is enabled by default in new PCs, is not compatible with the MSD Security ChemStation. It must be disabled before continuing. Certain appearance changes will make installation easier. The rest of this manual assumes that these changes have been made. To prepare Windows XP Professional Step Action Notes 1 Disable the firewall. a In Control Panel, double-click Network Connections. b Right-click Local Area Connection. c Select Advanced. The Local Area Connection Properties screen appears. d Clear the checkbox. e Click OK. 2 Select Windows classic folders. a Press + e to open Windows Explorer. b Press the Views icon at the right end of the toolbar and select List. c Select Tools / Folder Options. d In Tasks, select Use Windows classic folders. e Click Apply. 3 Display full paths in titles. a Select View. b Check Display the full path in the title bar. 4 Display file extensions. a Clear (uncheck) Hide extensions for known file types. b Select Apply to All Folders. c Reply Yes to the Folder views screen. d Click OK. e Exit Windows Explorer. The firewall is not compatible with the MSD Security ChemStation software. The rest of this manual assumes that this has been done. The rest of this manual assumes that this has been done. The rest of this manual assumes that this has been done. 14 Software Installation

15 General Information Removing Existing MSD or GC/MS ChemStation Software The operating system on your computer is either Microsoft Windows XP Professional or Windows 2000 Professional, with the correct Service Pack, but some version of an MSD or GC/MS ChemStation is already installed on your computer. The MSD Security ChemStation software must be installed on a clean system. It cannot be installed over an existing installation of a different MSD or GC/MS ChemStation version. To clean the system of existing ChemStation software Step Action Notes 1 Backup data. a Archive all critical MSD data, methods, sequences, and/or libraries to an external device. b Confirm that archive worked. 2 Remove old ChemStation software. a Run the Configuration program and delete all instruments. Exit the program. b On the Control Panel, select Add or Remove Programs. c Select and remove MSD ChemStation. d Delete directory MSDCHEM (HPCHEM on older systems). e Reboot the computer. The Configuration program is part of the existing installation. 3 Remove BootP Service, if present. a Run the BootP Service program. b Remove all entries. c On the Control Panel, select Add or Remove Programs. d Select and remove Agilent BootP Service. e Reboot the computer. Software Installation 15

16 General Information To clean the system of existing ChemStation software (continued) Step Action Notes 4 Remove communications drivers. a On the taskbar (lower right corner of screen), click IO and select Run IO Config. b Delete all entries from Configured Interfaces. c Exit program. d On the Control Panel, select Add or Remove Programs. e Select and remove Agilent IO Libraries. f Reboot the computer. In action e, the entry may be SICL drivers. 5 After rebooting, install the new software. a b Install and configure communications, (LAN, Chapter 2) or (GPIB, Chapter 4). Install and configure the MSD Security ChemStation software (Chapter 5). 16 Software Installation

17 General Information Microsoft Windows Requirements Other Documentation The MSD Security ChemStation software requires that all disk partitions on the ChemStation computer hard drives be formatted for NTFS and that active file systems are uncompressed. The TCP/IP networking protocols must be installed and enabled. Microsoft Internet Explorer 5.5 with Service Pack 2 or higher is required. Some devices, which Windows XP Professional or 2000 Professional support are not supported by MSD Security ChemStation software. For example, magneto-optical drives and external CD-ROM writers. They can be used for backup but cannot be written to directly. A Windows repair and recovery disk must be created during installation. Product update news Additional information is contained in the following: MSD Security ChemStation Online Help MSD Security User Guide MSD Security Manager Guide 5973 Series MSD Hardware Manuals 5973 Series MSD Hardware Installation Manual Local Control Panel Quick Reference For the latest information on the MSD Security ChemStation software, access See Life Sciences / Technical Support. You must enter your product registration number to access the Software Status Bulletin information. Software Installation 17

18 General Information 18 Software Installation

19 Agilent G1732AA MSD Security ChemStation Installation Manual 2 Local Area Network Configuration Local Area Network Configuration Checklist and Table 20 Preparing the Instruments 22 Designing the LAN instrument network 22 Cabling the LAN instrument network 22 Configuring the LAN instrument network 23 Configuring the LAN Network 24 Configuring IP Addresses from the Keyboards N GC LAN-based MSD with firmware or higher 28 Installing Drivers for TCP/IP Support 30 This chapter describes network configuration activities for the 5973N or 5973 inert MSD instrument and the 6890N GC or a 6890 GC which has been upgraded to Local Area Network (LAN) communications. If you have a GPIB-based system, skip this chapter and go to Chapter 4. Agilent Technologies 19

20 Local Area Network Configuration Local Area Network Configuration Checklist and Table Use this checklist to install and configure the GC and MSD on a LAN. Prepare the computer Determine the IP addresses to use for the GC, MSD, and ChemStation computer and record them. Unit Computer Instrument 1-GC Instrument 1-MSD Model Serial number MAC address Host name IP address Hub port (default) Subnet mask Default gateway Determine the network subnet mask. Verify that Windows XP Professional or Windows 2000 Professional is the operating system. Verify that Service Pack 1 or higher is installed for Windows XP Professional or Service Pack 4 or higher is installed for Windows 2000 Professional. Install the Network Interface Card in the ChemStation computer if it is not installed. Remember to follow all electrostatic discharge safety precautions. Install (Windows 2000 only) and configure TCP/IP on the computer if it is not installed. 20 Software Installation

21 Local Area Network Configuration Prepare the GC Install an MIO JetDirect card in the 6890 (not 6890N) GC. Create the LAN Connect a LAN cable from the hub or switch to the GC. Do not use a crossover cable. Do not use port 8. Connect a LAN cable from the hub or switch to the MSD. Do not use a crossover cable. Do not use port 8. Connect a LAN cable from the hub or switch to the computer. Do not use a crossover cable. Do not use port 8. Configure the instruments 6890N GC: Configure IP address and subnet address via the front panel GC with JetDirect card: Install BootP Service to assign IP addresses. Add BootP entry for GC MSDs with firmware version : Install Agilent BootP Service to assign IP addresses. Add BootP entry for MSD MSDs with firmware version or later: Assign the IP address via the keyboard. Install and configure SICL LAN drivers. Install and configure the MSD Security ChemStation software as described in Chapter 5. Software Installation 21

22 Local Area Network Configuration Preparing the Instruments Agilent Technologies 5973N and 5973 inert MSDs have an integrated LAN interface within the instrument. The 6890 GC may be a 6890N, which also has an integrated LAN interface, or an earlier version which has been upgraded to LAN capability. An older 5973 MSD system with a 6890 Series GC must use GPIB communications if not upgraded to LAN-based communications. See Chapter 4. Designing the LAN instrument network The system must be configured initially as an isolated local network. An isolated local network is easier to configure and to verify performance. Even if the system will be connected to your site LAN, it must be qualified first as a local network. Cabling the LAN instrument network Connect standard (not crossover) EtherTwist cables from the network interface connectors on each instrument and on the MSD Security ChemStation computer to an EtherTwist hub or switch. Do not use the cascade port or port 8 on the hub. Cascade port (do not use) EtherTwist cables Hub or switch Port 8 (do not use) GC MSD Computer 22 Software Installation

23 Local Area Network Configuration Configuring the LAN instrument network For isolated instrument networks, the IP addresses used are public addresses and are not recognized by a site LAN or the Internet. It is recommended that the first segment of the IP addresses be 10, as this number indicates that the address is an unassigned or public address. The first three segments in the IP addresses of the instruments and the MSD Security ChemStation computer must be the same, and the last segment must be different for each node and be in the range from 1 to 254. For example, the following IP addresses represent a typical isolated instrument network: MSD Security ChemStation computer GC instrument MSD instrument The subnet mask must be the same for all nodes on the local instrument network (typically: ). For an isolated instrument network, which is not connected to a site LAN, the gateway entry may be left blank. NOTE Once the IP addresses are assigned, you can specify a host name for each node. While host names are optional, they are easier to identify than IP addresses. Host names are associated with instruments during Agilent BootP Service configuration described later in this chapter. Host names are not required for operation of the GC/MS system. Software Installation 23

24 Local Area Network Configuration Configuring the LAN Network This procedure describes how to set up LAN networking. Have your original Windows XP Professional or 2000 Professional CD-ROM available as you might be prompted to place it in the drive. The network card must be installed prior to installation of TCP/IP drivers, otherwise an error is reported and the process terminated. To configure the Windows network Step Action Notes 1 Log on. Log on as Administrator or other user with Administrator privileges. 2 Create the network connection. a On Control Panel, double-click Network Connections. b Double-click Local Area Connection. The Local Area Connection Properties dialog box appears. If Local Area Connection does not appear, the Network Interface Card is not installed or detected. Shut down the computer, install the card, and start over. 24 Software Installation

25 Local Area Network Configuration To configure the Windows network (continued) Step Action Notes 3 Set the network protocol. a Highlight Internet Protocol (TCP/IP). b Click Properties. The Internet Protocol (TCP/IP) Properties dialog box appears. 4 Set the IP address and Subnet Mask for the computer. a b c Click Use the following IP address. Enter the IP address, Subnet Mask, and Gateway to be used for the computer. Select OK. The Local Area Connection Properties dialog box appears. The default IP address is The default Subnet Mask is The default Gateway is Confirm the network card configuration. a b c d In the Local Area Connection Properties dialog box, click Configure and respond Yes to the popup message. The General tab of the Ethernet Adapter appears. Click the Resources tab. If any device conflicts exist, they will be identified in the lower field. Click the Power Management tab. A dialog box appears. Select the Allow the computer to turn off this device to save power checkbox. Click OK. The name of the adapter depends on the manufacturer. Do not change the default settings. The General field should state that This device is working properly. If it does not, click Troubleshooter for online help. 6 Verify network installation and configuration. a b c d From Windows Start, select Run. Type cmd and OK. The Command window opens. Type cd c:\ and press Enter. Type ping and press Enter. If successful, a message like the following will appear. The address performs a loopback test. If not successful, TCP/IP is not configured. Software Installation 25

26 Local Area Network Configuration To configure the Windows network (continued) Step Action Notes 7 Close all windows. 26 Software Installation

27 Local Area Network Configuration Configuring IP Addresses from the Keyboards 6890N GC The Agilent 6890N GC communicates with a ChemStation via the LAN. It does not require or use BootP Service software. This procedure applies only when adding a 6890N GC. If BootP Service is already installed to provide IP addresses to instruments, BootP should remain installed and enabled. To configure the IP address for a 6890N GC Step Action Notes 1 Display the Communication screen. a b Press [Options] on the GC keyboard. Scroll to Communication and press [Enter]. This screen appears: COMMUNICATION SETPTS --- LAN ---- IP: < GW: SM: Enable DHCP OFF ---- RS Enter the IP Address for the GC. a Enter the numbers separated by dots. b Press [Enter]. Press Clear 3 Enter the Gateway number. a Scroll to GW. b Leave the entry blank. c Press [Enter]. Press [Clear]. A message tells you to power cycle the GC. Do not power cycle at this time. A message tells you to power cycle the GC. Do not power cycle at this time. 4 Enter the Subnet Mask. a Scroll to SM and press [Mode/Type]. b Scroll to the appropriate subnet mask from the list of modes. c Press [Enter]. d Power cycle the GC to apply the setpoints to the LAN card. 5 Confirm the setpoints. a Press [Options], scroll to Communications and press [Enter]. Confirm that the correct setpoints are present. Software Installation 27

28 Local Area Network Configuration 5973 LAN-based MSD with firmware or higher NOTE A 5973 Series MSD with firmware requires BootP Service to assign TCP/IP addresses. See Installing Agilent BootP Service" on page 33 for more information. When a 5973 Series MSD is turned on, it looks for BootP Service. To disable BootP, hold the [No/Cancel] key on the local control panel for about 5 seconds. A message states that BootP has been disabled and that firmware is being downloaded. To configure the IP Address Step Action Notes 1 Display the IP Address. a On the local control panel, press [Menu] until the Network menu appears. b Press [Item]. The IP Address appears. The address is if BootP was aborted. The address is if BootP was used to assign the IP Address. 2 Edit the IP Address. Press the [Yes/Select] key on the local control panel. This display appears: EDIT MSD IP >000< Enter the new IP Address. a Use the up arrow to increase the value. b Use the down arrow to decrease the value. c Use [Item] to move to the next group of numbers to edit. d When done, press [Yes/Select] to temporarily save the new IP Address. The IP Address is not permanantly saved until you update the flash memory at Step 6. 4 Edit the Gateway address. a Press the [Item] key. b Repeat Step 3 to edit the Gateway address. c Press [Yes/Select]. 5 Edit the Subnet Mask. a Press the [Item] key. b Use the arrow key to enter the Subnet Mask. c Press the [Item] key. 28 Software Installation

29 Local Area Network Configuration To configure the IP Address (continued) Step Action Notes 6 Update the flash memory with the new values. a b c Press the [Item] key until you see either Reboot with new network settings? or Cycle MSD power now to activate changes. If you see Reboot with new network settings?, press [Yes/Select] to reboot the MSD. If you see Cycle MSD power now to activate changes, manually power cycle the MSD. Software Installation 29

30 Local Area Network Configuration Installing Drivers for TCP/IP Support The Standard Instrument Control Library (SICL) drivers are supplied on the MSD Security ChemStation CD-ROM. If a previous version of the SICL drivers was installed, it must be removed prior to the installation of the current version. Drivers are provided to support either a LAN-based system or a GPIB-based system: If your system is LAN-based, continue with this section to install drivers for TCP/IP support. If your system is GPIB-based, skip this section and continue to Chapter 4 where installation of the appropriate GPIB drivers is described. To install the SICL LAN drivers Step Action Notes 1 Close all running Window applications. 2 Insert the MSD Security ChemStation CD-ROM in the drive. If the setup program starts automatically, press [Cancel] to exit. The MSD ChemStation software will be installed later. 3 Start the SICL InstallShield wizard. Press + e to open Windows Explorer. Double-click the iolibs.exe.exe file in the \SICL directory. The compressed library files are extracted. 4 Read and acknowledge the introductory screens. a b c The IO Libraries screen appears; click Next>. The License Agreement screen appears; click Yes after reading. The Readme Information screen appears; click Next>. 5 Select an Installation Option. Click Full Installation. The Current Settings screen appears. Components to be installed are listed. 6 Accept the Current Settings. Click Next. Files are copied to disk. 30 Software Installation

31 Local Area Network Configuration To install the SICL LAN drivers (continued) Step Action Notes 7 Run IO configuration. When the success screen appears: a Select Run IO Config. b Click Finish. c If prompted, select Manually configure interfaces and click Next. 8 Select the interface to be configured. a Select TCPIP *LAN Client (LAN Instruments). b Click Configure. This screen appears: To run IO configuration only, follow Start > Programs > Agilent IO Libraries > IO Config. > IO Config. 9 Select SICL-LAN. a Select SICL-LAN as the Default Protocol. b Click OK. The confirmation screen appears. Software Installation 31

32 Local Area Network Configuration To install the SICL LAN drivers (continued) Step Action Notes 10 Confirm TCP/IP configuration. a Note that TCPIP0 lan appears in the Configured Interfaces box. b Click OK. These entries confirm LAN support from the IO libraries. 11 Reboot the computer. a Remove the CD from the drive. b Restart the computer to make the support settings permanent. 32 Software Installation

33 Agilent G1732AA MSD Security ChemStation Installation Manual 3 Installing Agilent BootP Service Purpose 34 Installation 35 Instrument Configuration 37 Configuring Agilent BootP Service 39 Agilent BootP Service software should only be installed for older GC (6890 GCs with a JetDirect card installed) and MSD instruments (5973 Series MSD firmware version and lower). Agilent BootP Service is not required for the 6890N GC or for the 5973 MSD with software version or higher. Agilent Technologies 33

34 Installing Agilent BootP Service Purpose Agilent BootP Service provides central administration of IP addresses for Agilent instruments on a LAN. The service runs on the instrument LAN PC, which must be running TCP/IP network protocol and cannot run a DHCP server or another BootP server. When an instrument is powered on, an Agilent JetDirect card in the instrument broadcasts a request for an IP address or Host Name and provides its hardware address as an identifier. The request may continue for up to 5 minutes. The Agilent BootP Service answers this request and passes a previously defined IP address and Host Name associated with the hardware address to the requesting instrument. When the instrument receives its IP address and Host Name, it stops broadcasting the request. It maintains the IP address as long as it is powered on. Powering down the instrument causes it to lose its IP address, so the Agilent BootP Service must be running when the instrument is next powered on to reestablish the correct address. Addresses Before installing and configuring BootP Service, you must know the IP addresses of the computer and instruments, the subnet mask, and the gateway. Since the system is on an isolated LAN, these default addresses can be used. Device Address PC MSD GC Subnet mask Gateway Software Installation

35 Installing Agilent BootP Service Installation To install Agilent BootP Service Step Action Notes 1 Log on. Log on as Administrator or other user with Administrator privileges. 2 Close all Windows programs. 3 Load the CD-ROM. a Insert the MSD Security Software CD-ROM in the drive. b If the setup program starts automatically, click Cancel to stop it. 4 Install the Agilent BootP Service. a Press + e to open Windows Explorer. This takes a few seconds. b Double-click x:\bootp\agilent Bootp Service.exe, where x: is the CD-ROM drive letter. c If necessary, click the Agilent Bootp Service... icon in the taskbar. d The Welcome screen appears. Click Next>. e The License Agreement screen appears. Read it, then click Yes. f Files load; when finished, the BootP Settings screen appears. The ChemStation software will be installed separately. See Chapter 5. The BootP Settings screen contains unconfigured default settings. They will be corrected during the configuration procedure. The IPCONFIG utility can be used to verify the TCP/IP settings by opening a command window and typing ipconfig /all. Software Installation 35

36 Installing Agilent BootP Service To install Agilent BootP Service Step Action Notes g h i j Select Maintain bootp tabfile. Check Do you want to log Bootp requests? In the Default Settings part of the screen, enter the subnet mask and gateway. Click OK. The Install Wizard Complete screen appears. See your network administrator if you do not know the subnet mask and gateway. The default subnet mask is The default gateway is Complete installation. Select Yes, I want to restart my computer now. Remove the CD-ROM from the drive. Click Finish. The computer reboots. This completes installation. 36 Software Installation

37 Installing Agilent BootP Service Instrument Configuration Agilent BootP Service maintains association between a unique identification code (MAC address) provided with the LAN card installed in a given instrument and the specific IP address assigned to that instrument. Therefore, whether adding a new instrument, exchanging an instrument (or its LAN card), or changing the IP address assigned to an instrument, all require defining or redefining this association. To configure instruments using Agilent BootP Service Step Action Notes 1 Determine the MAC address of the GC with the JetDirect card installed.. EITHER using Agilent BootP Service: a Power cycle the GC. b After the GC completes self-test, open the logfile using Notepad. The contents will be similar to that shown below. The default location for the LogFile is My Computer\Local Disk\ Program Files\Common Files\ Agilent Shared\BootP\bin\ logfile. The logfile will not be updated if it is open. BootP is not used for the 6890N. 02/25/04 15:30:49 PM Status: BOOTP Request received at outer most layer Status: BOOTP Request received from hardware address: AC Error: Hardware address not found in BOOTPTAB: AC Status: BOOTP Request finished processing at outer most layer c d Record the MAC address ( AC), here called the hardware address). Close the logfile before turning on another instrument. OR from a JetDirect card in a 6890 GC: a Turn off the GC. b Remove the JetDirect card. c Read the MAC address from the label. d Reinstall the card. e Turn on the GC. The MAC address is printed on a label on the noncomponent side of the JetDirect card. It is the number below the barcode and after the colon (:) and usually begins with the letters AD. Software Installation 37

38 Installing Agilent BootP Service To configure instruments using Agilent BootP Service (continued) Step Action Notes 2 Determine the MAC address of an older MSD with firmware version or earlier. a b On the Local Control Panel, press the [Menu] key to get to Network, then press [Item] to get to MAC address. Record the MAC address. The displayed colons (:) are not part of the address. 3 Add the GC to the network. a Follow Start/Programs/Agilent BootP Service/Edit BootP Settings. The Bootp Settings screen appears. b Uncheck Do you want to log Bootp requests? c Click Launch Manager. The Bootp Manager screen appears. d Click Add... The Add Bootp Entry screen appears. e Make these entries for the GC: MAC Address Host Name IP Address Comment, if desired Subnet Mask Gateway address f Click OK. g Exit Manager and power cycle the GC. h Ping the IP address to verify. The Do you want to log Bootp requests? box must be unchecked when finished configuring instruments or the logfile will quickly fill up disk space. If changing the IP address, it will be necessary to power cycle the instrument for the changes to take effect. 4 Add the MSD to the system. a Repeat step 3 to add the MSD. b When finished, click Exit Manager. c Click OK. d Press the [Item] key until you see Reboot with new network settings?. Press [Yes/Select] to reboot the MSD. 38 Software Installation

39 Installing Agilent BootP Service Configuring Agilent BootP Service BootP Service starts automatically when your PC reboots. To change BootP settings, the service must be stopped, the changes made, then restarted. To configure Agilent BootP Service Step Action Notes 1 Stop BootP Service. a On Control Panel, select Administrative Tools > Services. The Services screen appears. b c d Right click Agilent Bootp Service. Select Stop. Close the Services and Administrative Tools screens. Software Installation 39

40 Installing Agilent BootP Service To configure Agilent BootP Service Step Action Notes 2 Edit the BootP Settings. Follow Start > Programs > Agilent Bootp Service > Edit BootP Settings. The Bootp Settings screen appears. 3 Configure the TabFile. a Select Maintain bootp tabfile? to edit the existing tabfile. b To change the Bootptab File Location, use the browse button on the right (a valid BootP tabfile must exist). c To create your own template for the tabfile, select Create template bootp tabfile? and click Create Template. 4 Configure the logfile. a Check Do you want to log bootp requests?. b To change the Bootplog File Location, use the browse button on the right (a valid BootP logfile must exist). c Uncheck Do you want to log bootp requests?. When the Bootp Settings screen is first opened, it shows the default settings from installation. A default tabfile was created at installation and is located at \ Program Files\Common Files\ Agilent Shared\BootP\bin\ TabFile. It contains configuration information entered on this screen. A default log file was created at installation and is located at \ Program Files\Common Files\ Agilent Shared\BootP\bin\ logfile. It contains an entry for every time a device requests configuration information from BootP. 5 Finish up. Click OK to save the values or Cancel to discard them. The program ends. 6 Restart BootP Service. a On Control Panel, select Administrative Tools > Services. The Services screen appears. b Right click Agilent BootP Service. c Select Start. d Close the Services and Administrative Tools screens. e This completes configuration. 40 Software Installation

41 Agilent G1732AA MSD Security ChemStation Installation Manual 4 GPIB Driver Installation Installation Checklist for GPIB-Based Systems 42 Installing Drivers for GPIB Support 43 This chapter describes how to install and configure GPIB drivers required for 5973 MSDs and/or GPIB-based 6890 GC instruments. Agilent Technologies 41

42 GPIB Driver Installation Installation Checklist for GPIB-Based Systems This checklist summarizes the installation and configuration steps for GPIB-based systems (5973 MSD and/or 6890 GC). Verify operating system prerequisites described in Chapter 1. Verify that an 82350B GPIB card is installed in the ChemStation computer. Design the GPIB instrument system. It is best to connect GPIB devices in a chain where a GPIB device is connected to the next GPIB device, and it, in turn, is connected to the next, and so on. If at all possible, avoid star configurations (connecting all devices to a central point). Install and configure GPIB Drivers from the MSD Security ChemStation CD-ROM. Install the MSD Security ChemStation software (Chapter 5). 42 Software Installation

43 GPIB Driver Installation Installing Drivers for GPIB Support The Standard Instrument Control Library (SICL) drivers are supplied on the MSD Security ChemStation CD-ROM. If a previous version of the SICL drivers have been installed, they must be removed prior to the installation of the current version. If your system is GPIB-based, continue with this section to install drivers for GPIB support. If your system is LAN-based, skip this chapter and go to Chapter 2 where installation of the appropriate LAN drivers is described. NOTE A GPIB card must be installed in your PC or installed drivers cannot be configured. GPIB SICL drivers must be version M or later. If your PC is being rebooted following installation of a GPIB card, the Found New Hardware Wizard screen will appear. If the New Hardware Wizard starts, click Cancel to immediately exit. To install the GPIB drivers Step Action Notes 1 Close all running Windows applications. 2 Insert the MSD Security ChemStation CD-ROM in the drive. If the setup program starts automatically, press [Cancel] to exit. The ChemStation software will be installed later (Chapter 5). 3 Start the SICL InstallShield Wizard. Press + e to open Windows Explorer. Double-click file iolibs.exe.exe file in the \SICL directory. 4 Read and acknowledge the introductory screens. The Agilent IO Libraries screen appears, click Next>. The License Agreement screen appears; read and click Yes. The Readme Information screen appears; click Next>. The Readme file can be printed at the end of installation. Software Installation 43

44 GPIB Driver Installation To install the GPIB drivers (continued) Step Action Notes 5 Select an Installation Option. Click Full Installation. The Current Settings screen appears. Components to be installed are listed. 6 Accept the Current Settings. Click Next>. Installation begins. Files are copied to disk. 7 Run IO configuration. After installation finishes: a Select Run IO Config. b Click Finish. c If prompted, select Manually configure interfaces and click Next. 8 Select the interface to be configured. a Select GPIB PCI GPIB Card. b Click *Auto Configure. c If the following message appears, click OK to show the IO Configuration screen. IO Config can be run later, either from the IO icon on the taskbar or from the Agilent IO Libraries group on the Start > Programs menu. 44 Software Installation

45 GPIB Driver Installation To install the GPIB drivers (continued) Step Action Notes 9 Set the configuration parameters. a In the Configured Interfaces column, select GPIB0. b Click Edit. The GPIB Card Configuration screen appears. The screen now contains a GPIB entry in the Configured Interfaces column. c d e Change the SICL Interface Name to hp82341 (hp must be lower-case). Use the scroll arrows to change Bus Address to 30. Click OK. Configuration is complete. 10 Reboot the computer. Power cycle the computer to make the support settings permanent. 11 After rebooting. a Follow Start > Programs > Agilent IO Libraries > IO Config to verify the configured GPIB interface. b Select GPIB0 hp82341 in the Configured Interfaces box. Software Installation 45

46 GPIB Driver Installation To install the GPIB drivers (continued) Step Action Notes c Click Edit. The GPIB Card Configuration screen appears. d e f Click Edit VISA Config. The Show Devices screen appears. Click Auto Add devices. The Auto Configuration screen appears. Click Continue. 46 Software Installation

47 GPIB Driver Installation To install the GPIB drivers (continued) Step Action Notes 12 Possible message! If you get the following message, possible causes include: incorrect GPIB card configuration, GPIB cables not connected, instruments not turned on, unsupported hardware devices. Power cycle the computer as the first step in troubleshooting. 13 Auto Configuration Complete! a GPIB0::20 identifies the MSD (default address 20). b GPIB0::15 identifies the GC (default address 15). c Click OK. The new devices were found if auto configuration succeeds. 14 Confirm devices are online. a Click OK. The GPIB Card Configuration screen appears. b Click Cancel. The IO Config screen appears. c Click OK to exit. Note SICL Interface Name = hp82341 and Bus Address = 30. Software Installation 47

48 GPIB Driver Installation 48 Software Installation

49 Agilent G1732AA MSD Security ChemStation Installation Manual 5 Installing MSD Security ChemStation Software Installing MSD Security ChemStation Software 50 This chapter describes how to install the MSD Security ChemStation software. Agilent Technologies 49

50 Installing MSD Security ChemStation Software Installing MSD Security ChemStation Software Before you start: Make sure the ChemStation computer has Windows XP Professional or Windows 2000 Professional software installed and configured as described in Chapter 1. The computer file system must be NTFS. See the Windows documentation on how to convert to NTFS. 5973N and 5973 inert MSDs: make sure the LAN is configured as described in Chapter MSD: make sure GPIB is configured as described in Chapter N or 6890 with LAN upgrade: make sure 6890 is configured as described in Chapter without LAN capability: make sure 6890 is configured as described in Chapter 4. Any previous version of MSD or GC/MS ChemStation software must be removed prior to loading this software. See the MSDManager/Administrator Guide for details. To install G1732AA MSD Security ChemStation software Step Action Notes 1 Log on. Log on as Administrator or other user with Administrator privileges. 2 Close programs. Close all Windows programs. 3 Confirm the default printer. a Follow Start > Printers and Faxes. b Look for an entry with a very small check mark in its icon. If there is no default printer, right-click one and check the Set as Default Printer line. The default printer must be local. Networked printers are not supported. 50 Software Installation

51 Installing MSD Security ChemStation Software To install G1732AA MSD Security ChemStation software (continued) Step Action Notes 4 Load the software. a Insert the CD-ROM in the drive. b If it does not start automatically, double-click setup.exe in the root directory of the CD-ROM. 5 Respond to InstallShield. a The InstallShield Welcome screen appears. Click Next>. b The License Agreement screen appears. Read it, then click Yes. c The Customer Information screen appears. Enter User Name and Company Name, then Next>. d The Choose Destination Location screen appears. Select the largest available partition. Click Next>. e The Registration screen appears. Enter the Software Registration Number, then click Next>. f The Start Copying Files screen appears. It shows that the MSD Security Software is ready to be installed. Click Next>. Installation begins. 6 Reboot the computer. a When installation ends, the InstallShield Wizard Complete screen appears. b Remove the CD-ROM from the drive and store it with the Software Registration Number. c Select Yes, I want to restart my computer now. d Select Finish. The computer reboots. 7 Arrange the desktop. a After the computer restarts, log on again. b There are two new icons on the desktop. Arrange them as desired. c The MSD Security Monitor appears in the lower right corner of the screen. I/O libraries must be installed before software installation. The correct version of Agilent I/O Libraries is located in a subdirectory on the installation CD. The Software Registration Number is on a separate paper. The default location for installation is D:\MSDChem, which is recommended. If you prefer a different directory, the directory name cannot contain spaces. After Finish, a message may appear telling you to insert a disk. Click Continue. The new icons are Config and Set Default Printer. Software Installation 51

52 Installing MSD Security ChemStation Software To install G1732AA MSD Security ChemStation software (continued) Step Action Notes 8 Set the default printer. d Double-click the Set Default Printer icon. The default printer is defined in the Windows Control Panel. The Set Default Printer icon transfers this definition into the secure software. This operation must be done before configuring the instruments. 9 Configure the instruments. See Chapter 3 of the MSD Manager Guide. 52 Software Installation

53 Agilent G1732AA MSD Security ChemStation Installation Manual 6 Troubleshooting Network Verification Tests 54 Other Network Verification Tests 55 Checking Addresses 56 Isolate the Problem 57 Try a different computer 57 Re-establish a local instrument LAN 57 Check cabling 58 Check the MSD Security ChemStation computer 59 Check system integrity 60 Check the GC 62 Check the MSD 63 Intermittent Problems 65 Computer Loopback Test 66 Error Messages 68 This chapter describes procedures to help you determine problem locations in your system and how to solve them. Agilent Technologies 53

54 Troubleshooting Network Verification Tests To perform the network verification test Step Action Notes 1 Start the test. a Login as Manager. b Select Start/All Programs/MSD Security ChemStation/Config. c Select Help/Check Networking. 2 If no errors are detected. a These messages appear: MSD@ Passed all Network Tests. OK to run the MSD Security ChemStation 3 If a problem is detected. a One of these messages appears: of instrument 1 failed the Ping test of instrument 1 failed the Ping test of instrument 1 failed the Ping test of instrument 1 failed the Ping by name test of instrument 1 failed the RPCINFO test of instrument 1 failed the SCQ test. Network Problem must be fixed prior to running MSD Security ChemStation. This sequentially performs the tests described in Network Verification Tests" on page 54. The sequence of tests halts at the first problem found. is the IP address of the MSD. The following default IP addresses were used in the examples: Computer GC MSD After fixing the problem, repeat Step 1. Generally, if the networking tests are successful, the MSD Security ChemStation will start up properly and the system will run properly. If you do get one of the error messages, review troubleshooting information in the remainder of this chapter. 54 Software Installation

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