LeTOS Administrator Guide Documentation

Transcription

1 LeTOS Administrator Guide Documentation Release Lenovo November 15, 2016

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3 Contents 1 Introduction What is LeTOS? LeTOS Features Getting Started LeTOS Installation First Boot Wizard Management Server Splash Screen Management Server Indicator Control Panel Network Tools Agent System Information Local Storage File Management System Settings Appearance Settings Display Settings Dual Monitors Imprivata Input and Time Settings Local Storage Settings Management Settings Network Settings Power Management Printer Settings Screensaver Sound Settings USB Permissions Connection Settings Adding New Connections AnyConnect VPN i

4 4.3 Citrix ICA Firefox Web Browser RDP SSH Telnet VMware Horizon View X11 Connection XenApp View Advanced Options Export Config Touch Screen Support Manage Packages Enabling AMQP Support in LeTOS Citrix HDX Legal 56 Index 57 ii

5 Note: A NOTE indicates important information that helps to make better use of the product. Caution: followed. A CAUTION indicates potential damage to hardware or loss of data if instructions are not Warning: A WARNING indicates a potential for property damage, personal injury, or death. Information in this publication is subject to change without notice Lenovo, All rights reserved. Rev Contents 1

6 CHAPTER 1 Introduction 1.1 What is LeTOS? Lenovo Terminal Operating System (LeTOS ) is an embedded Thin Client Operating System designed to be simple, secure, and centrally manageable. LeTOS can be used to access hosted desktops using Microsoft Remote Desktop Services, VMware Horizon View, Citrix XenAppView or XenDesktop, web-based applications, and more. 1.2 LeTOS Features Simple - Configuring a session out of the box is quick and painless using the LeTOS intuitive web based control panel. The same control panel can be used either locally from the thin client or remotely from the management software. Modern - LeTOS can connect to hosted desktops using the industry s best protocols including Citric ICA Client, Citrix XenDesktop, RDP or Windows Terminal Services, and VMware Horizon View Client. LeTOS also includes a built-in browser that allows accessing web-based applications or kiosk usage. Centrally Managed - LeTOS-based thin clients can be centrally managed using the Lenovo Thin Client Management Console, or LTM. The Management Console is shipped as a virtual appliance, so it is easy to set up. LTM can automatically discover and inventory the thin clients on the network. LTM has the concept of a default profile. Using a default profile, additional thin clients are automatically configured when plugged into the network. Individual profiles for different users, including specific Connections, Thin Client Settings, and Passwords. LTM supports updates to the thin client s embedded OS. Updates can be scheduled to happen outside of production hours, for example over the weekend. 2

7 CHAPTER 2 Getting Started To get started, the following actions are necessary: Check that the thin client is connected to the network. If a management server has been set up in the network, check that the thin client was able to contact the management server and is in managed mode. Create a desktop shortcut to allow thin client users to get connected to a remote server. (See the connections-reference chapter for more information.) To check the network connection status, click the Start button and then select Control Panel. 3

8 Along the bottom of the Control Panel is a row of status messages. These messages include the LeTOS build number, the terminal s current IP address, and a Thin Client Management Connection Indicator. LeTOS default factory setting is DHCP. If there is a DHCP server on the network, the status bar should show the leased IP address. If the thin client is going to use a fixed IP address please refer to this guide s network section. A message of no IP address will appear if network connectivity is lost or was never established in the first place. This may be related to a loose or faulty network cable. It may also be an indication of DHCP issues. If troubleshooting a network issue is necessary, please refer to the network diagnostic section below. Along with the IP address, the Control Panel status section also shows whether the thin client is in managed or unmanaged (stand alone) mode. By default, LeTOS based thin clients try to locate a management server. If a management server is found, the terminal switches to managed mode, where it pulls its configuration from the management server. If not, it will stay in standalone/unmanaged mode and use its local configuration. The Control Panel status area also shows the OS build. This is a string based on the LeTOS version and the build date. 2.1 LeTOS Installation No installation is required for customers who have purchased LeTOS-based thin clients from Lenovo. The thin client already contains a factory installed LeTOS operating system. A USB re-flash utility is available if reinstalling the operating system is necessary at any point in the future. 2.2 First Boot Wizard The first time the thin client boots up, the first boot wizard will need to be used for the initial setup process. This wizard can help to configure a variety of settings in order to better operate the thin client. Users are advised to become familiar with the material in this guide as well as the LTM Administration Guide to best implement the first boot wizard. 4 Chapter 2. Getting Started

9 2.3 Management Server Splash Screen If the thin client cannot make contact with a Management Server during boot-up, then a splash screen will appear just prior to the desktop loading. This screen contains the Lenovo logo and displays a message saying, Attempting to connect to Management Server. The splash screen will be displayed until successful contact is made with a management server, the cancel button is pressed, or the specified timeout (30 seconds by default) is reached. The Management section, found under the Control Panel, allows configuration of the behavior of this splash screen. Configuration options include: Setting the thin client to Managed or Unmanaged modes Specifying a different management server address Adjusting the timeout value Enabling or disabling the splash screen Cancel button 2.4 Management Server Indicator Once the LeTOS Desktop displays, the Agent running on the thin client will continue to periodically contact a Management Server on the local area network. By default, LeTOS will attempt to locate ws-broker, unless a different Management server has been entered. When successful, the Management Server Indicator box found along the bottom of the Control Panel will read Managed. Otherwise, the icon will change to a red circle and the status will say Unmanaged. In this case, verify that the management server is online and accessible on the LAN. Also be sure to check the DNS server to verify that an entry exists and points to the IP address of the management server Management Server Splash Screen 5

10 2.5 Control Panel The Control Panel is the local tool for configuring Connection and System settings on the thin client. Connection Settings The thin client has the ability to connect to remote servers utilizing several types of protocols. The RDP client uses the RDP protocol and allows connections to Windows Terminal Servers. The Citrix ICA client is used to establish connections to Citrix Presentation and XenAppView servers. The VMware Horizon View client allows a connection to a VMware Horizon View server, which in turn, provides the end-user with their own virtual desktop session. Lastly, a Firefox web browser connection may be created to surf the web. This can be used for several purposes: Connect to a web applications; e.g., a webmail server. Connect to a connection broker web interface; e.g., Citrix XenDesktop. Use the thin client as a Kiosk (select the Enable Kiosk Mode button under the Kiosk Mode panel) System Settings These are the display, locale, sound, keyboard, mouse, desktop appearance, printer, and date/time configurations for the thin client. Also under the System section is the ability to set an administrative password for the control panel and to allow a snapshot of the current desktop configuration to be stored. 2.6 Network Tools The toolbar along the top of the Control Panel window contains a button named Network Tools. Clicking this button will open a separate, smaller window that provides the current network status and useful diagnostic programs Interface Status Click the Interface Status tab along the top of the Network Tools window to view the IP address that is currently assigned to this thin client. The MAC Address for this machine is also reported on this screen. 6 Chapter 2. Getting Started

11 2.6.2 Diagnostics If there is difficulty connecting to servers on certain segments of the LAN, then the ping command is available to verify that specific servers and/or gateways on the subnet are being reached. To use ping: 1. Select the Diagnostics tab from the Network Tools window. 2. In the Host Address field, type in the IP address or website to test against and then press the Ping button. 3. If there is an error in the delivery to the destination, the ping command displays an error message. Otherwise, replies will continuously display for each packet successfully sent and received. 4. Press the Stop button to terminate the ping loop. 2.7 Agent System Information Management This displays the current status and information of the Management server to which the thin client is connected. Management Status States if the thin client is currently being associated with a Management server. Management Server The current address of the Management server in use. Change Management Server Change to a different the Management server. UUID Displays the current UUID of the thin client Network Information This displays information about the current network connection. IP Address The current IP address assigned to the thin client. MAC Address Displays the current MAC address assigned to the thin client. Hostname The name that has been assigned to the thin client. Network Tools Run a diagnostics test with the network connection and to check on the current status of the network connection Agent System Information 7

12 2.7.3 System Information This displays information about the operating system and the thin client. Operating System The name of the image or operating system that is in use. Processor Displays the processor that the thin client is using. Memory The total internal memory of the thin client. DOM Size Displays the total storage capacity size of the thin client. Hardware Model The name of the thin client device in use. 8 Chapter 2. Getting Started

13 2.8 Local Storage Persistence, within the scope of thin client computing, refers to the continuing existence of connections and settings after a terminal has been rebooted. Upon completion of the first boot wizard, a snapshot of the thin client may be taken and saved in a data partition for basic settings. All of the connections, settings, and network settings assigned during the first boot wizard will be saved once this snapshot is taken and they will persist and carry over after a reboot. After this point, only changes made to Network Settings and Management servers will automatically persist if changed through the Control Panel. In order for alterations to connections or settings to persist after this point, either the changes will have to be applied through the Management console or the Take Snapshot option, located in the Local Storage settings section of the Control Panel, must be used after making any changes. (See Local Storage Settings for more information.) 2.9 File Management LeTOS includes QtFM for basic file management needs using external storage devices. With it, users are able to perform simple actions for file maintenance. To access QtFM: 1. Insert a USB storage device into one of the USB ports available on the device that being used. 2. An icon will appear on the desktop taskbar, along with a notification stating that the storage device has been discovered by LeTOS and may be accessed. Click on either the notification or on the taskbar icon to open QtFM. Files within the storage device can be moved, copied, renamed, and even deleted. Note: Only files within storage units may be accessed and edited by QtFM Local Storage 9

14 CHAPTER 3 System Settings 3.1 Appearance Settings This section describes the display options available for a single monitor attached to a terminal. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Appearance settings on the left-hand side of the Control Panel, under the System settings. Sort Desktop Icons Alphabetically This option will sort all icons on the desktop based on the names that have been assigned to them on creation. Sort Desktop Icons By Connection Type This option will sort all icons on the desktop based on their connection. 10

15 3.2 Display Settings This section describes the display options available for a single monitor attached to a terminal. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Display settings on the left-hand side of the Control Panel, under the System settings. Screen Resolution Select the desired resolution from the dropdown list. Auto-detect may be selected to allow LeTOS to automatically choose the best resolution for the attached monitor. Color Depth All supported color depths for the monitor will be listed in this dropdown box. Enable Screen Blanking Checking this box will reveal two timeout values for screen blanking and suspend time. Blank Time (min) This is the time needed before the system will blank the monitor, setting it into a screen-saving state. Suspend Time (min) This is the time needed before the monitor will go into a suspended, powersaving mode. Rotation This allows the screen display to be rotated to accomodate for specific monitor setups. Once finished, press the Apply button for the changes to take effect. All display changes will take effect immediately Display Settings 11

16 3.3 Dual Monitors This section describes how to set up and configure dual monitors for terminals that support them. 1. While the unit is turned off, attach both monitors to the thin client. 2. Turn on the thin client. 3. Open the LeTOS Control Panel from the Start menu. 4. Click the Display settings on the left-hand side of the Control Panel, under the System settings. 5. Under the Configuration tab, the settings for Color Depth and Screen Blanking options will be available. These settings apply to both monitors regardless of screen positions or visual connections used. 6. To adjust specific properties for each monitor, click the Monitors button along the top of the Control Panel. The names of the two monitors attached to the thin client will be presented. The exact names will vary depending on how they are detected on that particular thin client. 7. Click one of the monitor names from the list. This will open a configuration screen that contains Screen Resolution and Position properties for that specific monitor. Screen Resolution Select the desired resolution from the dropdown list. Auto-detect may be selected to allow LeTOS to automatically choose the best resolution for the attached monitor. Position Left of or Right of - If the monitors are positioned in a side-by-side arrangement, then this will specify one of the monitors as placed to the Left of or Right of the opposite monitor. Above or Below - If the monitors are positioned in a top and bottom arrangement, then this will specify one of the monitors as placed Above or Below the opposite monitor. Clone - Choosing the Clone option will cause the display to be duplicated on both monitors. (Also known as Mirrored. ). Clone is the default behavior for dual monitors when powered on for the first time. 12 Chapter 3. System Settings

17 Offset - When selecting the offset option, two additional fields for X and Y coordinates will be present. For example: 50x50 will cause the display to be positioned 50 pixels left of and 50 pixels higher than its normal centered state. Note: The X plane is Horizontal. The Y plane is Vertical. Primary display Enabling this option will assign the currently selected monitor to be the primary display for extended dual monitor setups. When finished, press the Apply button. Changes to the display will take effect immediately Dual Monitors 13

18 3.4 Imprivata LeTOS includes Imprivata One-Sign support for one-touch sign-in solutions. With OneSign, various single sign-on methods are available. Support is included for proximity card readers Installing the Imprivata Package Note: If Imprivata OneSign is already pre-installed, then these steps may be skipped. Proceed to the Adding Certificates section below. Some images may require a package to be installed to use OneSign. To install OneSign to a device: 1. Download the latest Imprivata package. Save the file to a flash drive, or host the file to an HTTP(S) or FTP server. 2. Power on the device that will have Imprivata installed. 3. Open the Control Panel. Click on the Manage Packages button at the top of the Control Panel window. 4. Refer to the steps given in the packages-reference section. Follow the instructions given based on the installation method used. 5. Once the package is installed, the device will need to reboot. After the reboot, an Imprivata module will be available within the Control Panel. Alternatively, the Management Appliance can be used to remotely install the package to multiple devices. For more information, refer to the LTM Administration Guide s Imprivata section Adding Certificates Devices that will be using Imprivata will require a certificate to access servers. This certificate must be extracted from the Imprivata servers and installed to devices through the LTM Management Server. For more details on installing the certificate, refer to the LTM Administration Guide s Imprivata section. For more information, refer to the Imprivata server s documentation. 1. On a local machine, open a web browser and enter the Imprivata server address. Internet Explorer is recommended for this step. Use Port 81 in the address to access the web interface. Note: The Imprivata Admin Console is only compatible with Internet Explorer 8.0 and above. The Imprivata Appliance Console will work with most browsers. 2. A choice between the Admin Console and the Appliance Console will be present. Select the Appliance Console and login with Administrator credentials. 3. Open the Security tab, located at the top of the screen. The SSL page will contain a Download the certificate link. Click on this link and select the option to Save the certificate to the local disk. For other web browsers, right-click on the link and select Save As... to save the certificate to the local disk. 14 Chapter 3. System Settings

19 4. Enter the Management Server s address in a web browser to access the Web Appliance. Access the Certificates inventory page. Click on the + icon to add a new certificate. Enter a name for the certificate and click on the Browse button. Add the Imprivata certificate. Once finished, click on the checkmark icon to add the certificate to the inventory. 5. Go to the Devices inventory page. Select all the devices that have Imprivata and will need the Imprivata certificate. Open the Options menu (shaped like a gear) and highlight Apply from the menu for new options. Choose the Certificates option. 6. Select the Imprivata certificate from the drop-down menu. The certificate can be set to install to devices immediately or on a scheduled time. Once devices have installed the certificate, they are ready to run. A reboot is not necessary Enabling Imprivata Finally, enable Imprivata on devices. These are the steps to enable Imprivata locally. 1. Power on the thin client that will be using the Imprivata sign-in services. 2. Open the Control Panel and locate the Imprivata module. 3. Select the option to enable Imprivata. Then, select one of the Bootstrap type options presented. The Bootstrap server address will vary, depending on the Bootstrap type: SRV- The SRV record, based on the name set in the DNS. This record will provide information to the bootstrap server that makes access easier, especially for larger installations. The record returned must be a fully-qualified domain name of the bootstrap server, and not the DNS IP address. It should match the address given in the Imprivata Admin Control Panel. Server Address- The fully-qualified domain name of the bootstrap server. Like SRV, the Bootstrap server address is given in the Imprivata Admin Control Panel. If Require Valid SSL Certificate is disabled, the Alias CNAME may also be used. Note: For Server Address, if the is not included, it will be included automatically. However, the system will not upgrade to Imprivata 15

20 4. There is an option to make the client require a valid SSL certificate. This will ignore self-signed errors and hostname mismatch errors. If this option is enabled, an Imprivata certificate must be installed locally. This option is more secure and will not ignore any SSL errors if they occur. 5. An option is available to disable the device s desktop. This locks down the kiosk for direct access to Citrix or VMware. 6. Once all the information has been entered, click on Apply to save the changes made. A snapshot will need to be taken to ensure that the new settings will persist on reboot. 7. Reboot the device. When the device powers back on, the Imprivata login screen will take the place of the desktop. 16 Chapter 3. System Settings

21 3.5 Input and Time Settings This section allows configuration of the locale, keyboard, mouse, and time settings for the thin client. 1. Open the LeTOS Control Panel from the Start menu. 2. Select the Input/Time settings on the left-hand side of the Control Panel under the System settings. Locale English is the default locale setting. Switching to a new locale will immediately adjust the system locale and translate the user interface of the local LeTOS desktop to the selected language. Keyboard US is the default keyboard input setting. Switching to a new keyboard input will alter the keyboard mapping immediately after selecting Apply. Left-handed Mouse Select this checkbox to invert the right and left mouse buttons for a left-handed mouse. Timezone The time zone options are organized geographically by region first and then by city. Select the appropriate time zone location. Timeserver Defining a timeserver allows the terminal to query an NTP service in order to keep its date and time in sync. By default, this is enabled and set to the National Institute of Standards and Technology s timeserver. Using a time server will overwrite any system times and dates that were manually set in the option below. Set System Time Clicking on this button will allow the system time and date to be manually set. This will set the time in the BIOS of the device, so a snapshot does not need to be taken to store this option. Press the Apply button for the changes to take effect Input and Time Settings 17

22 3.6 Local Storage Settings The Local Storage section of the Control Panel allows the user to choose one of two options pertaining to persistence. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Local Storage settings icon on the left-hand side of the Control Panel under the System settings. Clear Local Storage Press this button to clear out all configurations currently stored. Reboot the thin client after this option has been selected to clear out all locally stored configurations. This is a factory reset and will result in starting the first boot wizard again. Note: Clearing Local Storage will not remove any software packages that have been installed. Software packages will need to be removed separately. Take Snapshot Press this button to capture the thin client s current connections and settings configuration. Rebooting the terminal will allow the terminal to restore to the state it was in when the snapshot was taken. Taking a snapshot after applying new changes is neccessary to ensure that the adjustments will be retained after a reboot. 18 Chapter 3. System Settings

23 Additionally, the Local Storage module houses advanced Storage Options for other features that may further enhance a user s experience. All options are enabled by default. Enable Sync Writes This feature syncs the writing of information to local storage. With this feature enabled, data written to is committed to stable storage. This will guarantee that the information can be read and accessed regardless of a crash or other issue. Disabling this option will increase the performance of writing to storage. Caution: If this feature is disabled, do not attempt to unplug the device before it has finished writing to storage or data may become lost or corrupted. Enable NoExecs This option will prevent file execution from mounted removable storage devices. Disabling this option will allow file execution from these external devices. This option does not affect the internal local storage. Allow Mounting This will allow the local storage of the device to be mounted and visible to the local desktop. If this option is disabled, removable storage devices will not accessible to the local desktop. Note: Even if this option is disabled, storage devices may still redirect into remote sessions, depending on the protocol Local Storage Settings 19

24 3.7 Management Settings Management Server Configuration During boot up, if the thin client cannot make contact with a Management Server, then a splash screen will appear just prior to the LeTOS desktop loading. This screen contains a message saying, Attempting to connect to Management Server. The splash screen will be displayed until successful contact is made with a management server, the cancel button is pressed, or the specified timeout (30 seconds by default) is reached. The Management Server Configuration screen allows configuration of the behavior of this splash screen, along with other management server options. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Management settings on the left-hand side of the Control Panel under the System settings. Managed/Unmanaged By default, the thin client is set to Managed mode and will attempt to make contact with a management server. There is the option of severing all communications with a management server by selecting the Unmanaged radio button. Press Apply for this to take effect. Server Address While in managed mode, the thin client will maintain contact with a management server named ws-broker. Use this field to specify a different hostname or IP address for the management server. Splash Screen Timeout Use this field to adjust the number of seconds the splash screen appears on the screen before it times-out and loads the LeTOS Desktop. Enter a value of 0 to bypass the screen altogether. Splash Screen Allow Cancel A Cancel button is provided on the splash screen that allows the user to abort the timeout delay. Uncheck this box to hide the cancel button and force the user to wait the required amount of time. Note: The purpose of the splash screen feature is to gracefully handle network latency that may occur during the thin client s first contact with a management server during boot up. This feature becomes vital in the case where there may be a management server applying connections to the thin client that are configured to Autostart on boot up. 20 Chapter 3. System Settings

25 3.7.2 Agent Password A System Password can be set to restrict access to the Control Panel. To set the Password: 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Management settings on the left-hand side of the Control Panel under the System settings. 3. Select the plus [+] to open the Agent Password section of this screen. 4. Enter a password in the password field and re-enter it in the confirmation field to set the new password. 5. Press the Apply button to save the password. Note: Once a system password is set, the user will be prompted for the password when they attempt to open the Control Panel. If the Cancel button is pressed or a user incorrectly types the password, then the Control Panel will open in a read-only mode. A small padlock icon will also appear along the bottom of the Control Panel window, indicating that edits are not allowed. Keep this password safe! Security Restrictions This will allow screenshots to be taken within LeTOS. To allow screenshots: 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Management settings on the left-hand side of the Control Panel under the System settings. 3. Select the plus [+] to open the Security Restrictions section of this screen. 4. Click on the Allow Screenshots (Print Screen) checkbox to enable this feature. 5. Press the Apply button to save the changes. 6. Screenshots can be taken using the Print Screen button on the keyboard Management Settings 21

26 3.8 Network Settings By default, the thin client attempts to contact a DHCP server on the network during boot up. If there is a DHCP server, then the thin client will acquire an IP address automatically and no further network configuration is require. However, there are additional options available. Thin clients capable of connecting to wireless networks will still default to a wired connection, if one is available and an Ethernet cable is plugged in. To establish a wireless network connection, an Ethernet cable cannot be attached to the thin client. To change the network for the connection: 1. Open the LeTOS Control Panel from the Start menu. 2. Select the Network settings on the left-hand side of the Control Panel under the System settings. 3. Select the desired connection from the Networks menu in the Networks section. Remember that for wireless network connections, the Ethernet cable cannot be plugged in to the thin client. 4. If a wireless network is selected, a Wireless Network section will appear beneath the Networks section. 5. To further configure a wireless connection, select the authentication method used on the network from the Authentication dropdown menu. Depending on the authentication method selected, additional information may need to be entered into the fields that appear. 6. When all the required fields have been filled, click Apply. 7. The Allow User Selection of Wireless Networks option may be enabled after a wireless connection has been correctly configured in the Control Panel. With this option selected, the Network tray icon will allow established access points to be chosen from outside of the Control Panel. 8. To connect using the tray icon, right click on the Network tray icon in the lower left corner of the desktop. Select from the list of available networks. If a password or security key is required, a Password field will appear. When finished, click OK to connect. 22 Chapter 3. System Settings

27 Note: For WEP connections, the standard passphrase cannot be used for authentication. Instead, the WEP hex key must be used as the passphrase for a successful connection. To set a Static IP address on a LeTOS thin client: 1. Open the LeTOS Control Panel from the Start menu. 2. Select the Network settings on the left-hand side of the Control Panel under System. 3. Expand the IP Configuration section of the Network Settings menu. 4. Deselect the Use DHCP checkbox. 5. Type in appropriate values for in the address fields if needed and then press Apply. It may take a few moments to reconfigure to the Static IP. 6. To make any changes to the Host Name, or to add or edit the DNS servers, edit the Hostname field in the Networks area found near the top of the window. Press Apply when finished to save. 7. Changes to the Network settings may take a few moments, depending on the network speed. This is normal and the thin client will not need to be rebooted for the changes to take effect. Support is also available for users who wish to use the 802.1X protocol for wired network connectivity. Certain options may require a certificate to progress. To set up a thin client for 802.1X connectivity: 1. If a certificate is needed, the the correct certificates will need to be applied through the LTM Management Appliance. Open a web browser and browse to the address for the LTM Management Appliance. If the thin client is not currently managed, it will need to be set to be managed by this server. Open the Certificates page and upload all of the correct certificates that the 802.1X connection requires. 2. Return to the Devices page to display the thin client inventory. Select all of the thin clients that will be using an 802.1X connection. Open the gear-shaped Action Menu and Apply the Certificates to the thin client(s). A reboot is not required. 3. Return to the LeTOS Control Panel and open the Network settings. Select a Wired network connection. This will display the option to use an 802.1X connection. Click on the Enable 802.1X checkbox to enable the protocol. A series of Network Security options will display. Select the correct EAP method from the dropdown menu. The appropriate CA Certificate and Client Certificate may be selected from the respective dropdown menus, if they are necessary. Finally, enter any credentials that the connection may require. When finished, click on the Apply button to save all changes made Network Settings 23

28 3.9 Power Management LeTOS includes Energy Star-compliant power saving options. When enabled, the system will enter a suspended mode after a set duration of inactivity. The system can be woken up again at the press of a button on the keyboard. Note: Mouse movement or clicking will not wake up the system. System Suspend Timeout Selecting one of the options from this menu will select the when the system enter suspend mode after a set period of inactivity. Selecting Off will prevent the system suspend from occurring. 24 Chapter 3. System Settings

29 3.10 Printer Settings LeTOS supports redirected printing to a locally attached USB printer. Once the Printer Settings are properly configured and applied, redirected printing will be enabled for all connections created on the thin client that support the feature. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Printer settings on the left-hand side of the Control Panel, under System. 3. Click on the Add button to add a new printer. This will allow the printer to be named. Do not include spaces in this printer name. 4. Enter the following values for Printer Settings: Printer This menu will display multiple printers, if there is more than one printer plugged into the thin client. Select the printer that will be configured with these settings. If only one printer is available, that will display instead. Printer URI This field will self-populate with information provided by the printer. If a printer is connected while this menu is open but is not displaying, click on Find Printers to make it show up in this dropdown menu. Printer Driver This field will fill itself out once a printer has been selected and Apply has been clicked. Manufacturer This drop-down menu will contain a list of support printer manufacturers, making it easier to locate the drivers needed. Model Select the model of the printer from the list, based on the selected printer manufacturer Printer Settings 25

30 Find Printers Clicking on this button will allow LeTOS to populate fields based on the printer that is currently plugged in. Comment This allows a comment regarding the printer to be entered. Location A comment regarding the location of the printer can be entered, if necessary. Default Printer The current printer will be set as the default printer. Copies This will have the printer print multiple copies of a document, if desired. 5. Press the Apply button to save. The printer changes will take place immediately. No reboot is required. 6. Launch any of the local connections to begin utilizing these printer settings. 26 Chapter 3. System Settings

31 3.11 Screensaver A screensaver can be set using images that are available within a Windows Share directory. This will cycle through a series of images after a set duration of inactivity. Enable Selecting this checkbox will enable the screensaver feature. This will override any Blank Time or Suspend Time settings that were established inactivity the Display module. Screensaver CIFS share Enter the CIFS share directory containing the images that will be used for the screensaver. Supported image types are.jpeg,.png, and.gif. Username Specifies the name of a user account that will access the server. Password Enter the password for the user account being used. Screensaver timeout The idle time before the screensaver begins, set to hh:mm:ss. Image timeout The time, in seconds, that an image will remain on screen before cycling to the next available image on the server Screensaver 27

32 3.12 Sound Settings This section allows adjustments to be made to the master volume level for the thin client. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the Sound settings on the left-hand side of the Control Panel under System. 3. Left-click and drag the bar left or right to decrease or increase the volume. 4. Press the Apply button to save. Changes will take place automatically. LeTOS also comes equiped with a sound test, the Test Volume button, to verify that audio can be heard through the output device of choice. This test can also be run to determine of the currently applies volume level is sufficient. Note: The sound test will only run with the most recently applied volume level. To verify other volume levels, adjustments must be made and applied beforehand. 28 Chapter 3. System Settings

33 3.13 USB Permissions This section allows USB external devices to be enabled or disabled for use on the thin client. 1. Open the LeTOS Control Panel from the Start menu. 2. Click the USB Permission settings on the left-hand side of the Control Panel under System. 3. Click on a check mark to allow or restrict the level of access that a USB device may have within the operating system. By default, all options are given full permission. Caution: Be sure to understand what each USB option associates itself with. Disabling Human interface Devices, for example, will disable USB keyboards and mice. This situation is ideal for hardware that supports PS/2 input devices. 4. Press the Apply button to save. Changes will take place automatically USB Permissions 29

34 CHAPTER 4 Connection Settings 4.1 Adding New Connections 1. Open the LeTOS Control Panel from the Start menu. 2. Click on the connection that will be created; it is listed under the Connections bar, on the left-hand side of the Control Panel. 3. The main window will split into two separate frames. The top frame will list all existing connections for this particular type or protocol. To add a new connection, click the Add button. 4. A prompt will appear, requesting for a name to be given to this connection. Enter a name for this connection and press the OK button to continue. 5. The bottom frame will display configuration fields that are specific to the connection type being created. Some connections may only have a couple of fields required for configuration and be listed on a single form. Connections that have several configuration options associated with them will have their settings grouped and sorted under separate sections, called form panels. These panels can be opened and closed by clicking the plus [+] and minus [-] buttons found along the top, right-hand side of each panel box. 6. Once the connection has been completely setup, click the Apply button along the bottom of the frame. An icon for the new session will be created on the LeTOS Desktop. The end user can double-click this icon to launch the connection. Note: Certain devices may not support all connections listed. 7. As connections are created in the Control Panel, icons for those sessions will appear on the desktop. Double-click the icon to launch that session. 30

35 4.2 AnyConnect VPN The following section describes the basic steps for establishing an AnyConnect VPN connection The General Section Host Type in the appropriate server location of the VPN host. Username This is the default username that will be used to gain VPN access. Group The group name that the username belongs to AnyConnect VPN 31

36 4.3 Citrix ICA The Citrix Receiver client allows a connection to Citrix XenAppView Servers (formerly known as Presentation Server ). This Citrix client also contains the necessary plug-in used for connecting to XenDesktop via the thin client s local web browser The Connection Section The first section displayed for a Citrix ICA session is Connection. This form panel will already be expanded. Server Location Type in the IP address or hostname of the server. Protocol Select the appropriate protocol needed to connect to the server. There may be multiple methods available for connecting to the server: Server - To connect to the desktop of the server, click the radio button called Server. Published Application - To directly connect to a published application on the server, select the radio button called Published Application. Browse for Name Mark the checkbox called Browse for Name, then click the Browse button. This will contact the server and populate the list. Click the down arrow on the Name menu and select the server name or published application. 32 Chapter 4. Connection Settings

37 4.3.2 The Options Section Window Size Select the type of window the session will display in. Full screen The session will take up the entire display. Fixed Size A fixed window size may be selected, such as 640x480, 800x600, and 1024x768. Percentage Based A size may be selected that is based on the percentage of available desktop display, such as 25%, 50%, and 75%. Seamless When using the Published Application feature, selecting Seamless mode will launch applications directly on the desktop, without using the Citrix Window. Windows Colors Color depth options are 16 colors, 256 colors, 16-bit, and 24-bit. Sound Quality Adjust the sound from Low, Medium, or High Quality. Citrix SLR (Speed Screen Latency Reduction) Options Enabling the following two options are usually only needed when high latency is occurring or poor bandwidth conditions exist. Mouse Click Feedback The mouse cursor will change to an hourglass as soon as a user performs a mouse click on an event and will wait for a response from the server before it changes back. Local Text Echo This option allows a user to see the character they type into their session on the screen, without this key press hitting the actual server at that time. Encryption Select the appropriate level of encryption to be used when connecting to this Citrix Server. Autostart Enable this checkbox to automatically launch this session each time the thin client completes its boot procedure Citrix ICA 33

38 Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the end-user to stop it from occurring every time it closes. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed. Use data compression In an environment where system and client resources are not a concern, data compression can be used to decrease the amount of data that must be sent across the network. Use disk cache for bitmaps Allows graphical objects to be stored in the local disk cache on the client device The Firewall Settings Section Use alternative address for firewall connection Mark this checkbox if the session needs to connect to the Citrix server s external IP address. The external address for the server is specified as the alternate address. Proxy Settings If the Citrix environment uses a proxy server, an appropriate type will need to be selected from the Proxy Type field. Enter the address of the proxy server and port number in the Proxy Address and Proxy Port fields, respectively The User Logon Section User Name Specify the name of a user account to log on as. This is an optional field. Domain Specify the domain to log on to. This is an optional field The Application Section Application Specifies the path of the application on the Citrix server to be automatically launched when the connection is made. This is an optional field. Working Directory Specifies the working directory used for the application. 34 Chapter 4. Connection Settings

39 4.4 Firefox Web Browser The following section describes the steps for configuring the local Firefox web browser The General Section Start URL Specifies the initial web page to appear when the browser is first launched. Autostart Enable this checkbox to automatically launch this session after the thin client completes its boot procedure. Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the user to stop it from occurring. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed. Click the Apply button to save the connection. Double-click the Firefox icon the desktop to launch the browser session. A browser plug-in for Flash Player has been pre-installed Firefox Web Browser 35

40 4.4.2 The Proxy Settings Section Auto-detect proxy settings for this network This option will allow Firefox to automatically detect the proxy settings for your network. Use system proxy settings This option allows the proxy settings configured for the system to be used. Manual proxy configuration Choose this option to specify which proxy server to use, if more than one is available. Complete these fields listed. Automatic proxy configuration If there is a proxy configuration (.pac) file available, use this field to specify the URL address to the.pac file The Kiosk Mode Section The Firefox web browser includes a Kiosk Mode. When this option is activated, certain options within the web browser can be hidden from use, and the ability to exit can be disabled. Show Menu Bar With this box checked, the Menu bar will appear. This option can be enabled or disabled regardless of Kiosk Mode status. Enable Kiosk Mode This checkbox must be enabled to even view the other three options below: Show Navbar in Kiosk With this box checked, the user has access to the Address bar to change websites, and access to the Back, Forward, Stop, and Refresh buttons in the Toolbar. Autohide Navbar in Kiosk Check this box to allow the Navbar to automatically hide itself when it is not in use. Allow Quit This will allow easy access to any exit options available. Note: To use Kiosk Mode correctly, make sure there is a Starting URL in the requested field. Launching Firefox in Kiosk Mode will automatically launch a Full Screen, inescapable Firefox session for end-users with Internet-ONLY access. The only way to leave the browser is to shut down the thin client. 36 Chapter 4. Connection Settings

41 4.5 RDP The General Section The first section displayed for an RDP session, is named General. This form panel will already be expanded. Server Name Enter the hostname or IP address of the server. Port Enter the port number used in this connection. User Name Specifies the name of a user account to log in as. This is optional. Domain Specifies the domain to log on to The Display Section Operate in full screen mode The RDP session will take up the entire display and will not allow minimization. Use All Monitors If a multi-monitor setup is being used, then enabling this option will allow the RDP session to display on all monitors. Operate in maximized window mode This option will display the session in a window. This window will allow minimizing and maximizing. Use specified screen size The session will launch in a fixed sized window, specified by the dimensions chosen in the dropdown list below. This window can only be minimized, the fixed size is the maximum size allowed. Color depth for this connection Select the desired color depth for this session RDP 37

42 4.5.3 The Local Resources Section Sound Redirection Options By default, sound from the server will redirect to the local thin client. If no sound is to be sent to the local device, then select either the Do not play sound or Leave sound on the remote thin client radio buttons. Enable Microphone Redirection Enabling this option will allow a microphone to be used within the session, if the desktop supports audio input. Enable Multimedia Redirection This option allows multimedia devices to be used within the session. Enable Clipboard Redirection This option will allow items on the local desktop s clipboard to be carried over to this desktop session. Enable Printer Redirection Mark this checkbox to redirect printing to a printer attached the local terminal. The name of the printer will need to be provided. Enable Client Drive Mapping Allows the user plug USB Flash Drives locally into the terminal and access the contents of the drive via the RDP session. Enable Com Port Mapping Redirects serial devices on the thin client to the server. Enable Smartcard Support Specifies whether redirection of Smart Cards is permitted during server authentication. Note: To correctly set up Printing, make sure the printer s name matches what has been assigned in the Control Panel. This can be found in the Printer section, under System Settings The Start a Program Section Program path and filename Specifies the path of the application on the server to be automatically launched when the connection is made. This will launch the application in a window within the local desktop. Working Directory Specifies the working directory used for the application. 38 Chapter 4. Connection Settings

43 4.5.5 The RD Gateway Section RD Gateway Usage Select whether RD Gateway will be used for this session, if it is available. The options available are Do not use, Always use, Only if direct connection cannot be made, or Use default settings. RD Gateway Host Enter the hostname for the RD Gateway server. Users may choose to Reuse RD Gateway Credentials if they wish to reuse their RD Gateway credentials to log in to the server as well. RD Gateway Credential Source This option selects the method in which the RD Gateway server will be accessed. Users may Ask for permissions (NTLM), Use smart card, or Select later if they can not or do not want to specify. RD Gateway Profile Method Specifies the working directory used for the application. Users may choose to Use default profile method or Use explicit settings The RemoteApp Section Users may select from a Normal Session for a standard connection or a RemoteApp Session to enable the RemoteApp services. Disable RemoteApp Support Checking This option may be used to bypass a check for RemoteApp support on a server. Disabling the support check is recommended for servers running older versions of Windows. Application Name The executable name of the application to be used. Application The location of the application. Drive redirection may need to be enabled in order for local files to open properly. Command Line Parameters to launch the application with. This is optional. Expand Commandline If parameters have been entered in the Command Line field, then this option may be enabled so that any environment variables can be expanded to include the values of the remote desktop. Optionally, disabling this option will only expand the values of the local desktop. Expand Working Directory Enabling this option will expand any environment variables in RemoteApp s shell working directory to the remote desktop. Leaving this option disabled will only expand the values of the local desktop RDP 39

44 4.5.7 The Performance Section Experience Options These various settings can be enabled or disabled to suit the user experience desired. These options may affect the performance of networks, so users with poor connectivity may wish to disable these options. Enable bitmap caching This option will allow common.bmp-based images from the session desktop to be stored on the local hard drive. Selecting this option may improve connection performance. Disable cursor from blinking Indicates that cursor blinking should be disabled during the session. Enable window manager s key bindings By default RDP attempts to grab all keyboard input when it is in focus. Attach to the console of the server The session will connect to the console of the server (requires Windows Server 2003 or newer). Enable RemoteFX Toggles whether or not the connection will use the RemoteFX feature. Enable font smoothing This will enable ClearType for the RDP session, making font appear smooth and more clear The Options Section Enable compression of the RDP DataStream In an environment where system and client resources are not capable, data compression can be used to decrease the amount of data that must be sent across the network. Autostart Enable this checkbox to automatically launch this session after the thin client completes its boot procedure. Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the user to stop it from occurring. Prompt - When the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed. Enable CredSSP This enables the Security Support Provider for the server. This option is enabled by default. 40 Chapter 4. Connection Settings

45 4.6 SSH The following section describes the basic steps for establishing an SSH connection The General Section Server Address Enter the hostname or IP address of the server. Username Specifies the name of a user account to log in as. This is optional. Port Enter the port number used by this connection. Host Key Enter the encryption type followed by the host key itself. This is optional but may be included for convenience. Autostart Enable this checkbox to automatically launch this session each time the thin client completes its boot procedure. Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the end-user to stop it from occurring every time it closes. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session SSH 41

46 Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed. 42 Chapter 4. Connection Settings

47 4.7 Telnet The following section describes the basic steps for establishing a Telnet connection The General Section Type Select the type of Telnet connection being run. Certain types may have different security restrictions. Server Name Enter the hostname or IP address of the server. Username Specifies the name of a user account to log in as. This is optional. Port Enter the port number used by this connection. Use SSL Enable or disable the use of SSL. The port number will automatically change depending on the status of this option. CA Certificate Depending on the Telnet connection type that is being run, a certificate may be required to progress. For more information on uploading certificates to the device, refer to the LTM Administration Guide s Certificates section. Autostart Enable this checkbox to automatically launch this session each time the thin client completes its boot procedure Telnet 43

48 Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the end-user to stop it from occurring every time it closes. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed. 44 Chapter 4. Connection Settings

49 4.8 VMware Horizon View The VMware Horizon View client allows you to connect to a VMware server, which in turn, provides the end-user with their own virtual desktop session. The following section describes the basic steps for configuring the View Client The General Section Server Address Enter the Hostname or IP address of the VMware Horizon View Broker. Credentials Specify the User Name and Password of the default user account. Domain Specifies the domain to log on to. Desktop Name The name of the desktop can be entered if a connection should always be made to the same desktop. If the field remains empty, then the user may be prompted to select an available desktop upon connecting to the server. Protocol Choose whether to connect to the server using the PCOIP, RDP, or BLAST protocol. Enable background on startup Selecting this option will cause the client to expand to fullscreen and lock the desktop layout to a single monitor, fullscreen display. Desktop Layout Choose the desktop option that best suits the display setup. If Enable background on startup is selected, this will lock to a single monitor, fullscreen display. Autostart Enable this checkbox to automatically launch this session after the thin client completes its boot procedure VMware Horizon View 45

50 Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the user to stop it from occurring. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed The Options Section Disable Menubar When this option is enabled, the VMware Horizon View menu bar will be hidden from the desktop. Run Once (Exit on Disconnect) This will close the VMware Horizon View client completely upon logging out or disconnecting from the server, rather than returning users to the desktop selection options of the client. Enable kiosk login mode Enabling this option will have VMware use a kiosk-based login mode. This option must also be enabled within the server environment. Lock the server URL field This option prevents users from changing the server or selecting a different server from the client s server selection menu The Start A Program Section Application Name Enter the name of the application that will be run upon server login. Application Size Choose the option that best suits the display setup and the application that will be used. If Enable background on startup is selected, this will lock to a single monitor, fullscreen display. 46 Chapter 4. Connection Settings

51 4.8.4 Troubleshooting Tips for VMware Horizon View Connection If the session is set to full screen but the display covers only a fraction of the entire screen, then the allocated RAM for the virtual desktop may need to be set a little higher. If certain features like foreign key maps, CD-ROM, USB stick, or printer redirection are not passing through to the virtual desktop session, check if the VM is at the correct version. The latest agent software executables can be downloaded at VMware s website at: If USB flash drives are to be used within the session, it is best to use sticks formatted in FAT or NTFS. Long delays sometimes occur when using flash drives formatted in FAT32. Other USB troubleshooting tips can be found at the following VMware site: VMware Horizon View 47

52 4.9 X11 Connection The X11 client allows a connection to an X11 server, which provides the user with their own virtual desktop session. The following section describes the basic steps for configuring the X11 connection. Session Type Choose from the single SSH App type or the XDMCP connection. Server Address Specify which IP address is the X11 server. Credentials For XDMCP sessions, specify the User Name and Password of the default user account. Application For SSH App sessions, this is the file path needed to launch a single application. Resolution Choose the resolution for your connection, ranging from full screen to various fixed resolutions. Autostart Enable this checkbox to automatically launch this session after the thin client completes its boot procedure. Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the user to stop it from occurring. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed. 48 Chapter 4. Connection Settings

53 4.10 XenApp View The following section describes the basic steps for configuring the XenAppView connection. Server Address Enter the URL of the Citrix XenApp server. Autostart Enable this checkbox to automatically launch this session after the thin client completes its boot procedure. Auto Restart Select Yes or Prompt to automatically restart the connection. Yes - Once the session is terminated, the session will automatically restart. There is no way for the user to stop it from occurring. Prompt - Once the session is terminated, the user will receive a YES/NO prompt asking them if they wish to reconnect to the session. Disable Desktop This option disables desktop access, ensuring that only this connection is accessible. Logging off from the server will power off the thin client, and powering on the thin client will bypass the operating system s desktop and immediately log in to the server. To revert this option, an LTM administrator will need to push to the thin client a connection that does not have this feature enabled. Once the connection has been pushed, reboot the thin client. Caution: Be mindful of auto-restart usage, to avoid cases where a session will relaunch when disable desktop is no longer needed XenApp View 49

54 Connecting to Citrix Storefront A certificate, provided by the Domain Certificate Authority or a Trusted Root Certificate Authority, will need to be pushed to the thin client in order to have a secure connection to Citrix Storefront. 1. On a separate PC or device, open a web browser (Internet Explorer recommended) and connect to the Receiver Storefront web page. Locate the Certificate information and copy the certificate or certificates within the certification path. When saving each certificate, select the button for the Base64 encoded X.509 certificate file (.CER), and then save each certificate file in any preferred location. 2. Browse to the address for the LTM Management Appliance. If the thin client is not currently being managed, it will need to be set to be managed by this server. Open the Certificates page and upload all of the certificates that were downloaded in the previous step. 3. Return to the Devices page to display the thin client inventory. Select all of the thin clients that will be accessing the Citrix Storefront. Open the gear-shaped Action Menu and Apply the Certificates to the thin client(s). A reboot is not required. 4. On the LeTOS device(s), create a XenAppView connection that uses a Citrix Storefront address (ex.: citrixstorefront.domainname.com/citrix/store). The connection will be now be secure. 50 Chapter 4. Connection Settings

55 CHAPTER 5 Advanced Options 5.1 Export Config In rare instances where support is needed, users may be asked to provide the thin client s current configuration to the support team. The thin client s current configuration file can be exported by following these steps: 1. Plug a USB flash drive into the thin client. 2. Click the button found along the top of the Control Panel named Export Config. 3. The process only takes a few seconds. Once it is finished a message will display, saying the export is finished and the flash drive can be removed. 4. A Config.tar file will now exist on the flash drive. This file contains important diagnostic information that can be handled by a Support Analyst and will help troubleshoot and solve issues that may be experienced. 5.2 Touch Screen Support Upon connecting a touch screen to the thin client, a calibration screen will be presented on first boot to ensure the unit functions properly. There are two ways to calibrate the touch screen device when attached to the thin client. 51

56 5.2.1 Calibration Option 1 Upon first boot of the operating system, a calibration screen with a countdown timer in the middle will display if a touch screen device is detected. 1. Use a finger or a stylus to tap the center of the red cross that displays. Try to get as close as possible to the small circle in the center of the red cross. 2. Another calibration spot will appear. Repeat the process for the calibration spots that appear on the screen. Note: If the calibration is inaccurate, the calibration tool will ask to re-try the process until a more accurate reading is achieved. To cancel the dialog at any time, either wait out the calibration time given or press any key. 3. Once the Touch Screen is calibrated, the desktop will display as normal Calibration Option 2 The second method of calibrating the hardware can be found in the LeTOS desktop, where a Calibrate Touchscreen icon is available. Follow the steps from Option 1 to calibrate the touch screen. Note: There is currently no way to configure the calibration of an individual device and push that setting via the Management Console software. Re-imaging or updating the thin client will require the device to be re-calibrated. If at any time the calibration seems inaccurate, a mouse can be plugged in and an attempt to re-calibrate the device can be performed. 52 Chapter 5. Advanced Options

57 5.3 Manage Packages In the upper toolbar of the Control Panel is a button that says Manage Packages which opens the Package Manager. This tool can be used to enable or disable individual update packages that may be made available, as well as customization packages provided by Lenovo. These packages will be in a squashfs file type. There are two methods of locating the files to be added to the list of available packages. They can be added locally using the Add File button, or they can be added from a remote location by clicking the Add URL button. To add an update package locally: 1. Click on the Add File button in the LeTOS Package Manager. 2. Navigate to the location of the update package on the system or on a USB key and select Open. The USB key will typically be found within the /media/ folder Manage Packages 53

58 The package selected will now appear in the Package Manager menu. In order to add a package that is stored on a server: 1. Click on the Add URL button in the Package Manager. 2. Enter the complete URL for the location of the update package, using an FTP, HTTP, or HTTPS protocol. 3. If necessary, enter the Username and Password needed to access the location where the file is held. 4. Click Ok after all the information needed has been entered. The package will now appear in the Package Manager menu. Newly added update packages will default to the Enabled status. In the Package Manager, clicking the checkbox next to a file in the table under the Enabled column will toggle it between being enabled or disabled. Any changes to this status require a reboot before they will take effect. In order to completely remove a package: 1. Select the file you wish to remove from the table. 2. Click the Remove button. 3. A prompt will appear to ensure that this is the action that will be taken. Click Confirm to continue, or Abort to back out of the process. Once Confirm has been clicked, the package will be deleted. For this change to become permanent, the terminal will need to be rebooted. Packages are not removed if a thin client s local storage is cleared. 54 Chapter 5. Advanced Options