Installing Acumen Fuse in a Citrix XenApp Environment

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1 Installing Acumen Fuse in a Citrix XenApp Environment Requirements The XenApp servers should run Windows Server 2003 Service Pack 2, 2003 R2 or 2008 or 2008 R2 or greater. The servers must also have the Microsoft.NET Framework 4.0 installed. The installation package is included in the Acumen Fuse CD installer. In server environments it is recommended to accommodate 2 GB of RAM for the operating system plus 2 GB of RAM for Fuse per concurrent instance, in addition to any other application that may run in parallel with Fuse. If the operating system is a 64-bit version, then Fuse will take advantage of the extended address space and we recommend adding additional memory to improve performance. Fuse is also a multi-threaded application that also takes advantage of multi-core processors. A multi core CPU is recommended for server installations. Installing Follow this procedure to install Fuse on each of the XenApp servers that will run Fuse. You can either install the application in one server that will run multiple instances of Fuse, or load balance across multiple servers (highly recommended). Please coordinate with Acumen before you start this process, as the licensing scheme will be different in either case. If possible, it is also recommended to have CPU Utilization Management enabled in the server farm. Please refer to the Citrix documentation for that information. It is important to note that Fuse does not support streamed applications in XenApp. It can only run in XenApp as an installed application accessed from the server, so for XenApp it is installed on the server, where the processing takes place, and accessed from the server. Now, download the latest version of the CD installer from the link provided by Acumen and extract it. After extraction, please run setup.exe and follow the instructions on the screen.

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3 Be sure and choose install for Everyone and that it is installed in the exact same location on all servers. Once Fuse is installed, you can double click on the Acumen Fuse icon in the desktop or run it from the start menu. Run the application on each server at least once in order to enter the license keys. Read and accept the terms of the agreement.

4 Now you will be prompted for the license key provided by Acumen. Copy and paste or type the key from the that you received. Each server will use a different license key. Now that the application is running, you can close it. The next step is to publish Fuse in XenApp.

5 Publishing Go to the Citrix Delivery Services Console, expand the farm that you will be using, right click on Applications and select Publish Application. Under name, type Acumen Fuse then, click Next.

6 Now choose the application type. Select Application and then Accessed from a server and then Installed application, then click Next. Again, Fuse does not support the streamed to server or streamed to client delivery methods in XenApp. It can only run in XenApp as an installed/hosted application accessed from the server, which is the traditional XenApp publishing model. For many organizations, this provides the lowest cost of ownership for IT resources because this option provides the highest scalability.

7 Select the location where Acumen Fuse is installed. Please use the same location in all the servers when you install Fuse. By default, this is located in the program files folder (i.e., C:\Program Files\Acumen\Acumen Fuse \Fuse.exe or C:\Program Files (x86)\acumen\acumen Fuse \Fuse.exe). Click Next when you are done.

8 The next step is to select the servers that will run Fuse. If you are load balancing Fuse across multiple servers, which is the recommended approach, then you will have one server per concurrent license. Click Next when you are done.

9 Here, select only the users that should have access to Fuse in your domain. The number of users in this list should not exceed the number of users in the license pool. Click Next after selecting the users.

10 Now you can choose to add Fuse to the client s start menu or desktop. Click Next when you are done.

11 It is also necessary to configure advanced application settings.

12 Click Next on each window until you reach the Limits window. IMPORTANT: Here enable both checkboxes and also set the number of maximum instances equal to the number of concurrent licenses that you have acquired. After this is done, just continue until you reach the Appearance window where you can click Finish.

13 If you have more than one concurrent license of Fuse and you are load balancing, which again is the recommended approach, you will have to create a load evaluator. To do so, under the server farm, right click Load Evaluators and then Add Load Evaluator. Set the name of the load evaluator to Acumen Fuse Load Balance and enable the Application User Load Balance. Set the value of Report full load when the number of users for this application equals to 1 and the click Browse and select Acumen Fuse. The settings should look like the example below. Now you can click OK.

14 Now under Application, right click on Acumen Fuse, select Other Tasks and then Attach application to load evaluator. Then select the Acumen Fuse Load Balance evaluator that you just created and click OK.

15 Testing the Deployment From one of the client computers, use one of the Citrix Plug-Ins to log into the server farm and run the application. If you use the full online plug-in and you configured Fuse to display a shortcut in the desktop or start menu, the client should be able to see it now. Please instruct your users to allow access to local resources if they are prompted by the Citrix plug-in while using Fuse. Once the application is running go to the Application Menu, and click Open to see if you have access to the local folders.

16 Now your clients should be able to run Fuse. If you have any questions, please contact Acumen support at

17 Troubleshooting XenApp version 4.5 Make sure that Feature Pack 1 or later is installed. Fuse will run on XenApp for Windows Server 2003 when 16-bit or color (also called High color ) is configured. With Windows Server 2008, 24-bit or color ( True color ) is also supported. Multi-monitor client issues (XenApp Server 4.5 or 5.0) Please follow the following KB article if you are experiencing issues with multi-monitor configurations: Screen flickering issues (Windows 2003 Server) Please follow the following KB article if you are experiencing screen flickering and your farm server is Windows 2003-based:

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