Barbara Ann Karmanos Cancer Institute. Instructions for Installing Cisco Systems VPN Client

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1 Barbara Ann Karmanos Cancer Institute Instructions for Installing Cisco Systems VPN Client DISCLAIMER: IMPORTANT INFORMATION - PLEASE READ THIS AGREEMENT CAREFULLY BEFORE OPENING THE PACKAGE AND/OR USING THE CONTENTS THEREOF AND/OR BEFORE DOWNLOADING OR INSTALLING THE SOFTWARE PROGRAM. THIS PRODUCT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. To the extent you use or implement this software in your own setting, you do so at your own risk. In no event will The Karmanos Cancer Institute be liable to you for any damages arising from your use or, your inability to use this software, including any lost profits, lost savings, or other incidental or consequential damages. Karmanos Cancer Institute Helpdesk does not support home machines and installation of this software and does not imply support. The Cisco VPN Client software enables users to securely access the Karmanos network protected by the Cisco Firewall. 1

2 REQUIREMENTS 1. High Speed internet (DSL, or cable) 2. At Home - Windows ME, Windows 2000 SP3 or above, or Windows XP SP1 or SP2, Macintosh. (Windows 98 is not supported) 3. At Work - Windows XP (is required no other operating systems are supported) 4. Active and up to date anti-virus software INSTALLATION PROCEDURE To install the Cisco VPN Client software on your computer, run the vpnclient-darwin universal-k9.dmg setup program from the VPN CD you were provided: 2

3 Once the software setup is started, follow the install screens below: click Continue. 3

4 Click Continue and Accept License Agreement. 4

5 Select drive you want to install VPN on. Click Continue. 5

6 Click Install. (Note: If you have an administrative password to install software you will need to enter it at this time) 6

7 Once install is completed click Close ** **Note: You must reboot your computer before proceeding to the next steps. 7

8 Once the reboot is complete Double click hard drive icon > Double Click Applications. Copy Cisco VPNClient Icon to the desktop or dock The following screen will be displayed: Click on NewKCI then click Connect when prompted enter your Karmanos username and password 8

9 Once successfully connected your VPN window will look like this **Note: The Cisco VPN client is fully configured by the installation in the window above note the line that says NewKCI you will make no changes to settings in this icon. When you come back to this window you will click on NewKCI and then click the connect button during the VPN connection process you will be prompted for your Karmanos network login (Outlook username and password). 9

10 Connecting to the Karmanos VPN **Note: MAC does not have an embedded Remote desktop client to connect to Windows. To help we have included a MAC remote desktop client that you will need to install. The install file is the RDC103EN.DMG file included on the cd and you will need to install the program also. This program will allow you to connect to the Windows desktop in the office. **Note: From time to time, you may be required to re-authenticate to the firewall to access KCI resources. This is due to a security timeout between your Cisco VPN client and the KCI firewall. This is normal behavior. **Note: If you are using a home gateway that does Network Address Translation (NAT), you may need to disconnect your PC from that device and plug it directly into your DSL or Cable Modem prior to installation (This may require a reboot of the Modem and your PC), in order for the initial authentication to be successful. Once the initial authentication is complete you can reconnect to your NAT device (once again a reboot may be required). Connection problems: If you cannot start a VPN connection on a machine where it previously worked, try rebooting the computer. A left-over connection could keep you from reconnecting to the VPN. General questions: Contact the KCI Helpdesk at or helpdesk@karmanos.org. The Karmanos Helpdesk cannot assist you with problems on your home computer, home network, or anything related to using the VPN. The helpdesk will be able to only give the status of the VPN system. 10

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