Nuance Unified Client for Ricoh Smart Operation Panel (SOP) Release Notes RNE v1.1 (Released)

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2 Release History Document Version 1.0 August 23, August 24, February 06, April 17, 2017 Released Affected Description of Change All Initial 3, 4, 5, and 6 Updates to 2, 3, 4 Updates due to hotfix All Updates to Contents 1 Purpose Scope Unified Client Overview Fixed Issues TLS Security Known Issues AutoStore Equitrac Output Manager Ricoh Platform Server AutoStore server Output Manager server Notes Installation Requirements Supported Ricoh MFPs Ricoh Firmware Nuance Unified Client version Supported Nuance Servers Best Practices Appendix Device Login when access is restricted... 14

3 1 Purpose This document summarizes and communicates the new features, requirements, and known issues for Nuance Unified Client for Ricoh Smart Operation Panel build It is intended for staff and partners who support and service the Nuance Unified Client for Ricoh Smart Operation Panel. 2 Scope The scope of these release notes includes an overview of the known issues at the time of release, previous known issues, and information about installation requirements and best practices. Page 3 of 15

4 3 Unified Client Overview Ricoh Unified Client Overview Change/Feature New embedded client for Ricoh Smart Operation Panel devices Wide selection of support for Ricoh Smart Operation Panel devices Developed for Smart Operation Panel G2 (version 2.1 and higher) Supported Languages for Embedded Client Change Language before session Nuance Unified Client for Ricoh Smart Operation Panel (SOP) Release Notes Description Single embedded application that provides Equitrac or Output Manager print capability and AutoStore capture within the same user session. The embedded client provides standard print functionality that extends to user authentication (primary and secondary PIN), Equitrac card reader support, billing codes, enforce account limits, color quotas, function access control, guest account access, release keys, Follow-You printing, release all, delegate print, campus card, capture & send, scan to me, and swipe to logout as well as new functionality that is listed within this document. The unified embedded client is supported with: Equitrac Office / Express 5.6 or later with EQ-HF SysMan or later, EQ-HF DCE or later, and EQ56-HF CAS or later. AutoStore 7.0 SP1 Patch 1 or later Output Manager 4 SP1 or later DRS 7.9 Patch 2 or later Single unified embedded native application that can be installed on a Ricoh Smart Operation Panel (SOP) device from SOP v2.1 onwards. The unified embedded client is built with the latest platform provided by Ricoh that ensures that latest device feature and functions can be supported with the embedded client. The unified embedded client has been localized into many European and Asia Pacific languages: English, French, Italian, German, Spanish, Portuguese, Catalan, Czech, Dutch, Danish, Swedish, Norwegian, Polish, Finnish, Russian, Hungarian, as well as Japanese*, Traditional Chinese*, Simplified Chinese*, Korean*, and Thai*. *Please note: Only Equitrac supports these languages. The unified embedded client supports the Ricoh Change Language Widget which allows the logged-on user to change the unified embedded application language either via the Menu button with the embedded application, or via the Change Language widget on the Ricoh Device home screen. Page 4 of 15

5 Ricoh Unified Client Overview Change/Feature Capture/Scanning Framework TLS Security Nuance Unified Client for Ricoh Smart Operation Panel (SOP) Release Notes Description The unified embedded client utilizes the Ricoh Scan GUI Service version for Equitrac Scan-To-Me, Capture & Send and AutoStore scanning capability. The unified embedded client uses TLS for connection to the Equitrac DCE server, and supports versions 1.0, 1.1, and 1.2 as encryption methods. The client negotiates the highest version of TLS available on the server that is being communicated with. When using TLS and Equitrac it is recommended that you also implement encryption between all EQ server nodes (DCE, DRE, SPE and CAS). TLS is supported on Equitrac Office / Express 5.6 onwards. User Interface Enhancements Feature User interface that combines print and capture workflows Welcome Screen Description Refreshed User Interface (UI) for latest range of Smart Operation Panel devices that follows latest industry trends that extends same look and feel to both print and capture workflows. When authentication is enabled, a welcome screen has been added to the unified embedded client that simply provides a quick and easy logon experience using a card swipe. The user can touch or swipe the screen to be taken to standard logon screen. The user prompt will dynamically change the message displayed dependent on whether an Equitrac card reader is connected or not. Inline Error Alerts via Notification Bar Swipe Gesture for delete print job When Equitrac is used, the welcome screen also has Quick Shortcuts to pre-set print, capture or device workflows after logon. A touchscreen type indicator is shown to inform the user of multiple screens that can be accessed via a swipe gesture. Inline Error Alerts are available that display immediate alerts to the user via the Notification Bar. These errors provide clear, concise information in an attempt to resolve user issues immediately. The error alerts auto fade from view but can be viewed again by pressing the notification bar icon. These alerts can also be deleted via a swipe gesture and all alerts are purged from the display after session logout. The deletion of print jobs within the Follow-You screen has been enhanced with a swipe gesture and trash can icon for simple and easy deletion of jobs queued in the user s Follow-You queue. Page 5 of 15

6 Product Integration Features Feature Seamless integration with Nuance AutoStore Nuance Unified Client for Ricoh Smart Operation Panel (SOP) Release Notes Description The unified embedded client allows the user to seamlessly and simply access their capture workflows provided by Equitrac or Output Manager, and AutoStore. Scan transactions that are carried out through AutoStore on the device are also recorded within the Equitrac reports. User Workflow Features Feature Access to native Quick Copy, Quick Scan, and Quick Fax functions Support for Ricoh Home Button Support for approved thirdparty card readers Support for Equitrac Card Readers Description The unified embedded client allows the logged-on user to switch to the native quick copy, quick fax and quick scan device functions within the application. Access to the quick copy, quick fax and quick scan functions is configurable within Equitrac System Manager and allows a copy and/or fax and/or scan button to be added to the Nuance Launcher screen, as well as being added to the Logon Screen as Quick Shortcuts. With Ricoh device firmware V1.09 or higher, the Home button on the device can be configured to take the user back to the Nuance Launcher screen. The unified embedded client can work with approved third-party proximity card readers. Please note that a third-party card reader license is required to use these card readers with Equitrac. The unified embedded client supports the existing Equitrac Card Readers. Installation and Management Features Feature Device Registration Service (DRS) Embedded Licensing Description A new shared service has been added to Equitrac to handle the deployment, configuration and un-installation of the new unified embedded client. The DRS service is also used with Nuance AutoStore and Output Manager applications. The version of DRS that supports this new unified embedded client is DRS version 7.9 Patch 2 or later. The standard Equitrac embedded license is used to license the embedded client on a per device basis. If Equitrac advanced scanning is required, then the standard Capture & Send license is also required on a per device basis. Please note that an AutoStore embedded license is also required to use this client with AutoStore Page 6 of 15

7 4 Fixed Issues The following list contains the fixed issues and updates for this release: User Entry via logon added to Device Address Book corrected Previous versions of the embedded application created a new user account within the address book on the device. When a high number of users have logged onto the embedded application, the device address book populates, resulting in slow logon performance. This issue has been resolved in the revised build of the embedded application where the Ricoh SOP platform reserves eleven entries of the address book for this usage. Random freezes of embedded application on the device corrected At user logout, the embedded application does not return to logon screen corrected Continued high page volume scan jobs are not delivered to Equitrac Server corrected Scan jobs failed to upload after heavy load scanning and releasing print jobs at the same time corrected The About Year shows 2016 corrected Please note that if upgrading from embedded client versions prior to , we strongly recommend purging the address book before installation to ensure the login performance gain is recognized. The original release of the embedded application could become unresponsive on the device, and may display a Unfortunately, Nuance Embedded for Ricoh SOP has Stopped message. A device reboot was required to restart the embedded application. In some cases when a user logged out of the embedded application, the screen flashes and then does not return to the logon screen, a device reboot was required to restart the embedded application. When several high-page-volume scan jobs were sent to the Server in quick succession, some of the scan jobs were not received at the server. This issue has been resolved by Nuance working with Ricoh to use a new API to transfer scan files from Scan GUI Service to the embedded client. Logging out prior to full completion of a scan job could lead to a cancellation of the scan. We have introduced a check against running scans prior to triggering a logout. Users now receive a notification message if they attempt to logout prior to full completion of the scanning operations on the MFP. The release year displayed on the embedded client has been updated. Page 7 of 15

8 Long copy jobs would cause the user s session to logout after the job completed if the duration was longer than the platform auto logout timer. This client supports Ricoh firmware M2a_System version (SOP firmware) v1.19 or later. When the authentication manager is used, the embedded client requires updated firmware to provide the following behavior: (a) keeps the user s login session until all jobs complete (b) re-arms the auto logout timer (start the countdown) at the job end Please note: for correct versions and access to this updated firmware that modifies session timeout handling consult with Ricoh. 4.1 TLS Security Unified Client will now require the use of TLS for connection to the Equitrac DCE server. It is recommended when using TLS with Unified Client that you also implement encryption between all EQ server nodes (DCE, DRE, SPE and CAS). TLS encryption is supported on Equitrac Office / Express 5.6 onwards. The procedure to implement TLS is fully documented in the Equitrac Office / Express Admin guide. The Equitrac Office / Express 5 Admin Guide can be accessed and reviewed at the Equitrac Download Portal, a direct link to this document is provided below: 5 Known Issues The following list contains the known issues in this release: 5.1 AutoStore Nuance ID Manifestation Resolution In the Scanning Settings section, the Compression Level and Compression Method settings allow you to select Allow Changes, but this option can t be changed on the device at run time. Page 8 of 15

9 5.2 Equitrac Nuance ID Manifestation Resolution D User attempts to logout by swiping a card during a scan operation prior to the Scan done message. Client displays notification message Cannot logout. Device busy. In this use case, swipe to logout will not function for the remainder of the session. D Configuration scenario: Unified Client set up for AutoStore only AutoStore windows authentication enabled Administrator uses DRS to configure Unified Client User attempts login, and notification displays: User not logged in, can t start AS workflow. D While a copy job is in progress after a logout is requested, if the Ricoh Home button is pressed while the Please wait screen is displayed, the user may see a blank screen until the job completes and the logout is processed. D Requesting a logout after releasing numerous jobs in a Follow-You Printing scenario results in a delayed logout. Timing varies depending upon device and job sizes. During timing tests, per-job notifications displayed took 1.5 to 2.5 seconds If the connection to the DCE1 is lost, and a user tries to start scanning, the warning messages disappear before they can be read (Equitrac only) Intermittently, changing the language does not fully take effect immediately. Note: Workaround is user should press the logout button on the SOP panel to logout. Swipe to logout will work correctly on subsequent login. Note: Workaround is user should press Ricoh Home button and restart the Nuance Launcher application using the SOP shortcut. This is normal operation. The screen transitions to the login/welcome screen when the job completes. This is operating as originally designed. A future release will review this. Note: Workaround is to select the language a second time, if required. Page 9 of 15

10 Nuance ID Manifestation Resolution 5452 Workflows become unresponsive when device times out; not able to login Scan preview option is available on the device when [Allow Changes] is unmarked / / 5433 N/A N/A N/A N/A Launcher screen - clicking Stop button after selecting Launcher shortcut takes user to blank screen. SharePoint: not possible to select subfolders. Navigation between folders cause "Error while validating prompts". Rapid, repeated pressing of the Platform Check Status button can result in the application displaying the Unfortunately, Nuance Embedded for Ricoh SOP has stopped dialog, prompting a restart and recovery process. Card swipe-to-logouts that overlap with previous swipe-to-logins (a card logout while a login is still in process) intermittently results in the application denying the logout and subsequent card logouts for that session may fail. When the MFP is busy (e.g. processing many prints or large scans), it may deny login requests for some period of time. Unable to login due to missing Login button. Note: Default settings for a Ricoh device have its reset timer set to 60 seconds, and session logout timer set to three minutes. This issue is only observed intermittently when the reset timer is disabled. Setting the reset timer to a value less than the session logout timer remedies this issue. Note: The scan preview option cannot be changed by the user. It can only be controlled on a per device basis through DRS. Note: Workaround is to select the Ricoh Home key to return to the Launcher. Note: Scanning targeted to the administrator-selected root of the configured folder. The administrator can set subfolders, but the client cannot navigate to them. Note: A manual logout (using the logout button) will work and normal operation should be restored. Note: The system eventually allows logins within a few minutes. Note: Use the workaround outlined in Appendix entry 8.1. Page 10 of 15

11 5.3 Output Manager Nuance Unified Client for Ricoh Smart Operation Panel (SOP) Release Notes Nuance ID Manifestation Resolution If Output Manager is configured to Allow card swipe only, on the Operation Panel, users are shown a read-only Card ID field with a Cancel and Login button. Users should receive a prompt to swipe their cards Subaccounts for billing accounts aren t supported in this If a required field is missing or if an incorrect value is entered on billing code validation, users aren t given enough information to correct the issue. 5.4 Ricoh Platform ID Manifestation Resolution If you scan a document as a JPEG, the output might be rotated If the login fails for an Output Manager user, you might see a blank screen with the text Embedded for Ricoh SOP. This is currently a device limitation. This issue only occurs when the Priority Application is set to the Nuance Unified Client. This configuration is not supported at this time When you log in manually, on the Login screen, there are three separate Login buttons. To resolve this issue, ensure that the Priority Application is not set to the Nuance Unified Client. 5.5 Server The following issues are server-related, but were observed while testing the Nuance Unified Client. Page 11 of 15

12 5.5.1 AutoStore server Nuance ID Manifestation Resolution 02278/022 90/ Output Manager server If the Allow Changes option is disabled, some options in AutoStore can still be changed on the device at run time. Nuance ID Manifestation Resolution After printing a color print job in Force Mono and receiving the document in black and white, the report shows that the job was printed in color. 5.6 Notes Quick Shortcuts are an Equitrac server feature. Quick Shortcuts won t appear on the Welcome or Login screens when AutoStore or Output Manager is used. Some scanning options are different between the MP C306z / MP 406z models and other supported models due to a different Ricoh Scan GUI Service. Logging in as the administrator from User Tools reverts to the Nuance Launcher main screen. The administrator must access the System Home page/user Tools one more time. You cannot attach the card reader to the USB port on the body of the printer. Page 12 of 15

13 6 Installation Requirements 6.1 Supported Ricoh MFPs Nuance Unified Client for Ricoh Smart Operation Panel (SOP) Release Notes At initial release, this client works with a Ricoh MFP that supports the Smart Operations Panel/G2.1, including: [A4 color] MP C306z / C406z [A3 color] MP C3004 / C3504 / C4504 / C5504 / C6004 [A3 color] MP C2004 / C2504 [A4 b&w] MP 305+ [A4 b&w] MP 501 / 601 [A3 b&w] MP 6503 / 7503 / 9003 [A3 b&w] MP 2555 / 3055 / 3555 / 4055 / 5055 / 6055 [A4 color] MP C307 / C407 [A3 color] Pro C5200 / C5210 [A3 color] MP C6503 / C8003 Please review the supported model matrix for updates when new models are released: Ricoh Firmware This client supports Ricoh firmware M2a_System version (SOP firmware) v1.19 or later. When the authentication manager is used, the embedded client uses an updated device firmware as the auto logout timer behavior is changed from the currently available firmware. This firmware provides the following new functionality: (a) keeps the user s login session until all jobs complete (b) re-arms the auto logout timer (start the countdown) at the job end Note: Please consult with Ricoh for versions and access to this updated firmware that modifies session timeout handling. 6.3 Nuance Unified Client version The latest Unified Client version is Supported Nuance Servers Equitrac Office / Express 5.6 or later with EQ-HF SysMan or later, EQ-HF DCE or later, and EQ-HF CAS or later AutoStore 7.0 SP1 Patch 1 or later Output Manager 4 SP1 or later DRS 7.9 Patch 2 or later Page 13 of 15

14 This client is unified and can support multiple Nuance product servers individually or simultaneously. The client can act as an Authentication Agent or run as a regular application on the Smart Operations Panel. Ricoh MFPs manage many timers including the Auto Logout Timer and the Auto Reset Timer. When this client is the authentication agent, the Auto Logout Timer logs out inactive sessions appropriately, and the Auto Reset Timer handles user inactivity transitions that do not lead to a session logout (e.g. Login Screen inactivity). At this time, we recommend that you don t set the client as the priority application for any deployment configurations. Scenario EO/EE AutoStore Output Manager Authentication Agent Equitrac standalone Yes Yes (PCC 5) AutoStore standalone Yes No (no device locking) Output Manager (with Yes Yes device locking) Output Manager (no Yes No device locking) Equitrac and Yes Yes Yes AutoStore Output Manager and Yes Yes Yes AutoStore (with device locking) Output Manager and AutoStore (no device locking) Yes Yes No 7 Best Practices For Equitrac, it is recommended that you don t add Quick Shortcuts to the Launcher container, as you might experience an infinite navigation loop. It is recommended that you set the wiring and set the home key assignment before you restart after installation. If you unassigned the home key, you need to restart before you can log in again. We strongly recommend purging the address book before installation to ensure the login performance gain is recognized. 8 Appendix 8.1 Device Login when access is restricted If the Login Screen displays without the Login button available in the upper right of the screen, login attempts result in a long wait time, and ultimately fail. To correct this issue, use the following process. Page 14 of 15

15 1. Select the Nuance Navigation Button at the upper right of the screen to display the list of options (this is the three stacked lines icon). 2. Select Administration. This closes the default login screen. Note: This may reveal a screen which had become obscured by the Login screen, such as the Print Jobs dialog below. If such a dialog displays, select the appropriate option for that dialog to close it before continuing. 3. Select the System Home button located at the top left of the screen. This both makes the Login button at the upper right of the screen available again, and displays the Login screen, where you can once again successfully login. Note: If the Login screen does not appear, select the Login button, which redisplays the Login screen. Page 15 of 15

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