HP StoreEver Interface Manager and Command View for Tape Libraries

Transcription

1 HP StoreEver Interface Manager and Command View for Tape Libraries Version User Guide Abstract This guide provides information about installing the CVTL (Command View for Tape Libraries) software, and using the CVTL GUI (Graphical User Interface) and Interface Manager CLI (Command Line Interface). This book is intended for system administrators and IT personnel responsible for operating and maintaining an ESL (Enterprise Storage Library) or EML (Enterprise Modular Library). HP Part Number: Published: November 2015 Edition: 25

2 Copyright 2003, 2015 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Microsoft Excel, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Adobe is trademark of Adobe Systems Incorporated in the United States and/or other countries. Java is a US trademark of Sun Microsystems, Inc. UNIX is a registered trademark of The Open Group.

3 Contents 1 Introduction...10 New features in CVTL SNIA compliance...10 User interfaces for the Interface Manager Card (ESL-e and EML)...11 Network configuration overview (ESL-e and EML)...11 External features overview for the Interface Manager (ESL-e and EML) Command View TL GUI...15 Primary management station...15 Prerequisites...16 Installing Command View TL...18 Starting Command View TL...21 Testing the Insight Remote Support...23 Managing libraries...24 Navigating Command View TL...25 Device numbering conventions...26 Initial configuration steps...27 Configuring an SNMPv3 service...27 Adding and removing libraries...29 Adding libraries manually...30 Editing a library name...30 Removing libraries...30 Verifying connectivity...31 Viewing the Management Station...31 Changing the settings...32 Configuring alerts...33 Changing the network settings of the management station...35 Changing management station passwords...35 Recovering a password...36 RDC Configuration...37 Using factory overrides...37 Disabling factory overrides...38 Managing license keys...39 Exporting licenses to a CSV file...40 Adding a license key...40 Using TapeAssure...41 Configuring standalone drives for TapeAssure...41 Configuring MSL libraries for TapeAssure...41 Viewing TapeAssure information...42 Viewing the dashboard...43 Viewing the Health tab...43 Viewing the Library tab...45 Library TapeAssure views...52 Usage tabular view...54 Empty slots per library...54 Moves per library...57 Sorting and filtering...60 Action menu drop down list...60 Application bar...60 Viewing drive health...60 Viewing Drive Health and Life...62 Write Health tab...62 Contents 3

4 Life tab...63 Viewing drive performance...64 Viewing drive utilization...66 Choosing a sample time...67 Viewing drive performance and utilization history...68 Drive Performance tab...69 Drive Utilization tab...70 Utilization Analysis tab...72 Viewing the Performance Advisor graph...75 Viewing the Collection Status...76 Viewing drive performance and utilization graph...77 Viewing detailed LTO drive information...78 Using the Tapes Content panel...88 Viewing tape health...98 Viewing Tape Health and Life...99 Write Health tab...99 Life tab Viewing tape utilization Viewing the tape utilization and performance history Tape Capacity tab Tape Unloads tab Tape Performance tab Launching the Newly Added Tapes graph Searching for a specific tape Viewing information about the Cleaning Tapes Exporting Library Data to CSV via TapeAssure Exporting TapeAssure panels as PDF files Scheduling a Library Data Export via TapeAssure Analyzing TapeAssure data from CSV files using the TapeAssure Analysis Template Backing up the TapeAssure database Restoring a TapeAssure database file Saving or copying a database backup file Using data verification Configuring the libraries to use data verification Creating the data verification partition Modifying the data verification partition Deleting the data verification partition Viewing the Data Verification Control Panel Starting and stopping the data verification service Setting the default verification type Deleting the data verification test logs Viewing the detailed data verification information for each library Viewing tapes that are present in the data verification partition Viewing tapes that are currently under data verification Viewing tapes that are queued for data verification Viewing drives that are present in the data verification partition Adding, removing, and changing tapes from the queue Auto Drive clean for Data Verification Partition Configuring the data verification policy Configuring tapes for data verification policy Selecting the tapes for verification Setting up data verification notifications Disabling data verification notification Setting up notifications for data verification tapes due for verification Viewing the test results for Data Verification Contents

5 Viewing the drive assessment results HP Data Verification API s for ISV Getting information about an EML or ESL E-Series library Changing the library settings Changing the network settings of the Interface Manager card Viewing the health summary Viewing the physical connections Viewing the status of components Viewing the alert log Changing the Interface Manager mode Changing the connection properties of the interface controllers Managing the interface controllers Replacing an interface controller Clearing a WWN mismatch Using SNMP alerts Adding an SNMP trap Editing an SNMP trap Removing an SNMP trap Rebooting components Rebooting a single component Rebooting the Interface Manager and all controllers Rebooting all components that require a reboot Restoring factory defaults Restoring factory defaults for one component Restoring factory defaults for all components Updating the firmware with the Firmware Update wizard Updating the firmware from version I1xx to version I2xx Moving tape cartridges Saving the configuration of the library Saving the current configuration Restoring a configuration Viewing a saved configuration Working LTO 4 and later tape drives Adding an LTO 4 and later tape drive to a library Replacing an LTO 2 or LTO 3 tape drive with an LTO 4 or later tape drive Changing the connection properties of LTO 4 and later tape drives Advanced features in the GUI Using license keys Configuring host HBA access with HP Secure Manager About Access Control Groups (ACG) Creating an Access Control Group Editing an Access Control Group Removing an Access Control Group Synchronizing host access settings Viewing the device map Partitioning a library Adding a partition Removing a partition Removing all partitions Extending a partition Upgrading capacity Capacity upgrades for ESL E-Series libraries Capacity upgrades for EML E-Series libraries Enabling capacity upgrades Contents 5

6 Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) Enrolling libraries with the SKM or ESKM Selecting the SKM or ESKM as the key manager Un-enrolling SKM or ESKM and reverting to the backup application as the key manager Changing the login on an SKM or ESKM Changing the tier information for an SKM or ESKM Adding or deleting addresses or hostnames for SKM or ESKM appliances Adding a tier to the Key Manager Configuration Deleting a tier from the Key Manager Configuration Updating certificates or the certificate authority for an SKM or ESKM Changing library partitions after initial SKM or ESKM setup Verifying connectivity from the library to SKM or ESKM Transferring current HP StorageWorks Secure Key Manager (SKM) enrollment settings to an HP Enterprise Secure Key Manager (ESKM) Using support tickets Generating a support ticket Viewing a support ticket Saving a management station log Saving a support ticket Sending a support ticket by Removing a support ticket Command View TL CLI for Interface Manager (ESL-e and EML) Accessing the CLI Starting a serial session Starting a Telnet session Telnetting through the LAN Telnetting through the cascade port Command syntax structure Using command sequences Abbreviating commands Device numbering conventions Navigating the CLI Interface Manager mode Common CLI functions Configuring a library Configuring the FC interface controllers Monitoring device status Updating the firmware with the CLI Generating support tickets with the CLI Using HP Secure Manager functions Accessing Basic Secure Manager through the CLI CLI Command Reference for the Interface Manager (ESL-e and EML) clear station create host download drive download interface download library download mgmt map host move media reboot interface reboot library reboot mgmt Contents

7 remove host replace interface restore interface defaults restore system config restore system defaults save drive lttsupportticket save interface lttsupportticket save library lttsupportticket save ltt save mgmt lttsupportticket save system config set drive hostport mode set drive hostport speed set host name set inet ftp set inet telnet set interface beacon set interface clearwwnmismatch set interface hostport alpa set interface hostport connection set interface hostport mode set interface hostport speed set mgmt clock set mgmt ntp set mgmt password set mgmt timezone set mgmt wwnstate set mode set net v6 dhcpv set net v6 ipaddress set net v6 ipversion set net v6 manual set net v6 stateless set network config set network dhcp set network ipaddress set network snmpcommunity set network snmptrap set ssh hostkeys set supportticket disable set supportticket enable set system contact assetnumber set system contact set system contact location set system contact name set system contact pager set system contact phone set system name show drive access show drive hostport show drive info show drive interface show drive productid show drive revision show drive serialnumber Contents 7

8 show drive status show drive type show firmware available show firmware revisions show host access show host info show host name show host sparselunmap show inet show interface access show interface beacon show interface hostport alpa show interface hostport connection show interface hostport mode show interface hostport sid show interface hostport speed show interface info show interface name show interface revision show interface status show interface wwninfo show library access show library info show library interface show library name show library productid show library revision show library sensors show library serialnumber show library status show library topology show license show media show mgmt clock show mgmt info show mgmt log detail show mgmt log event show mgmt revision show mgmt status show mgmt timezone show mgmt wwnstate show mode show network info show network dhcp show network ipaddress show network snmpcommunity show partition show robotics status show ssh hostkeys show station show supportticket cache show supportticket policy show supportticket statistics show system contact assetnumber show system contact Contents

9 show system contact location show system contact name show system contact pager show system contact phone show system info show system name show system status synch secmgr unmap host Troubleshooting LED diagnostic codes Interface Manager Cards (ESL-e and EML) Common issues ESL E-Series issues EML E-Series issues ESL G3 issues MSL issues ESKM enrollment issues CVTL Database, TapeAssure and Data Verification issues Support and other resources Contacting HP Related information Related documentation HP websites HP tape cartridges Product warranties Subscription services Typographic conventions Updated regulatory compliance and recycling notices A ALPA matrix B New features in previous versions of Command View TL New features in CVTL New features in CVTL New features in Command View TL Index Contents 9

10 1 Introduction HP Command View for Tape Libraries manages TapeAssure, Licensing and Data Verification. ESL G3 and MSL6480 libraries support TapeAssure. ESL G3, MSL6480, ESL-e, EML and MSL G3, 1/8 Autoloader, and standalone LTO drives support tabular data for TapeAssure. ESL G3 and MSL6480 support Data Verification. ESL G3 and MSL6480 licenses must be added to the library. The libraries ESL G3 and MSL6480 support some licenses to be applied directly, whereas the others need to be added for libraries. The Interface Manager for tape libraries is a management card designed to consolidate and simplify the management of, ESL E-Series, and EML E-Series tape libraries. The Interface Manager card provides the following features: Simple, unified, graphical setup and configuration of Fibre Channel (FC) interface controllers. Remote management of FC interface controllers via a Web-based GUI or command line interface. SAN-related diagnostics for key library components, such as interface controllers, drives, and robotics. Additional advanced SAN security and management features are available via licensing. These features improve security, performance, reliability, and ease of control. New features in CVTL Support for LTO-7 drives and media, 1/8 G2 Autoloaders, ESL G3, MSL2024, MSL4048, and MSL The following are the CVTL features supporting LTO-7: Basic and advanced support for TapeAssure. Data Verification support. Secure environment support for ESL G3 and MSL6480 using SNMPv3 services. Web service APIs or password change or recovery support and SNMP for ISV integrations. Ability to send a test during configuration of settings. SNIA compliance The Storage Management Initiative (SMI) was created by the Storage Networking Industry Association (SNIA) to develop and standardize interoperable storage management technologies and aggressively promote them to the storage, networking, and end user communities. For more information about SNIA and the SMI, see the following website: smi/home. The HP Command View TL Provider follows the Storage Management Initiative Specification (SMI-S) and provides an interface for SMI-S compliant applications to manage HP StoreEver tape libraries. See the HP StoreEver Command View for Tape Libraries Software SMI-S Provider installation instructions at for installation instructions. NOTE: If installing Command View TL on the same management station as Command View EVA v10.2, special steps must be taken. For full instructions, see the HP StoreEver Command View for Tape Libraries Software SMI-S Provider installation instructions at cvtl. 10 Introduction

11 User interfaces for the Interface Manager Card (ESL-e and EML) Four different user interfaces (UIs) can be used to control the Interface Manager card. These UIs are provided by the Interface Manager card or by Command View TL. This chapter explains the purpose and use of each UI. The UIs are as follows: NOTE: The Interface Manager card is only used with EML and ESL E-Series tape libraries. Serial Uses a command line interface (CLI) and connects directly to the Interface Manager card through an RS232 serial interface rather than through the LAN. Telnet Uses the same CLI as the serial interface, but requires the IP address of the Interface Manager card to initiate the session. This IP address can be set through the Interface Manager card serial interface or cascade port or, on ESL E-Series libraries, through the library Operator Control Panel (OCP). The advantage of using Telnet over the serial interface is that users can Telnet from any client machine that is on the LAN; a separate serial connection is not needed. You can disable Telnet (see set inet telnet (page 230)). NOTE: If you use Telnet to change the IP address of the Interface Manager card or library, you must log in to a new Telnet session with the new IP address. SSH This protocol uses the same CLI as the Telnet and serial interfaces, but over a more secure channel. Different SSH client applications are available for various operating systems. When connected via SSH, use it in the exact way you would use Telnet. Command View TL Is a browser-based graphical user interface (GUI). This is the preferred UI for controlling the Interface Manager card because it provides the most functionality and should be used in most circumstances. From any client on the LAN, you can use a browser to access Command View TL, which is hosted on a management station. For more information on using Command View TL, see Command View TL GUI (page 15). You can have multiple sessions open at the same time (serial, Telnet, SSH, or Command View TL). If a write operation is in progress in one session, subsequent write operations for that library from other sessions will be denied. Network configuration overview (ESL-e and EML) With the EML E-Series tape library, the external LAN communicates directly to the Interface Manager card using the card's network IP address. The Interface Manager card processes requests and relays information to the FC interface controllers. ESL E-Series libraries contain a private LAN internal to the library. The library cabinet controller provides a bridge between the external LAN and the library internal LAN and Interface Manager card. ESL E-Series and EML E-Series tape libraries with LTO 4 or later tape drives also contain an internal network switch to connect the LTO 4 and later tape drives to the Interface Manager or library internal LAN. (page 12) and (page 13) show how the different UIs communicate with the Interface Manager card in the various libraries. User interfaces for the Interface Manager Card (ESL-e and EML) 11

12 Figure 1 Network configuration for ESL E-Series tape libraries 1. SDLT, LTO 1, LTO 2, or LTO 3 tape drives 3. FC interface controllers 5. Internal network 7. Management station with Command View TL 9. Telnet connection 11. Serial CLI via RS-232 connection 13. LTO 4 or later tape drives 2. Robot 4. Interface Manager card 6. External network 8. Remote web browser connected to management station via HTTP 10. Library Cabinet Controller 12. Library boundary 14. Internal network switch (LTO 4 or later libraries only) 12 Introduction

13 Figure 2 Network configuration for EML E-Series tape libraries 1. Hosts 3. FC interface controllers (up to four) 5. LTO 2 and LTO 3 tape drives 7. Robot 9. Serial connection 11. Management station 13. LTO 4 and later tape drives 2. FC switch 4. Interface Manager card 6. Library robotics controller 8. Operator control panel 10. Telnet connection 12. Library boundary 14. Internal network switch (LTO 4 and LTO 5 libraries only) Network configuration overview (ESL-e and EML) 13

14 External features overview for the Interface Manager (ESL-e and EML) You can have either of the following Interface Manager cards. The two cards are functionally equivalent if the or has a 256 MByte RAM. If a 128 MByte RAM is installed the TapeAssure features will be disabled. NOTE: Interface Manager firmware version I272 and later requires 256MB RAM on the Interface Manager board to maintain a consistent connection with Command View TL. Figure 3 Interface Manager card faceplate or Cascade in back-end Ethernet port 3. Front-end Ethernet port (to LAN) 5. Auxiliary RJ-11 serial connector or USB port (not used) 7. Reset button 9. Green link activity LED 2. Private Ethernet ports to FC interface controllers 4. Serial port 6. Board status LEDs 8. Green link speed LED Figure 4 Interface Manager card faceplate Cascade in back-end Ethernet port 3. Front-end Ethernet port (to LAN) 5. Auxiliary RJ-11 serial connector or USB port (not used) 7. Reset button 9. Green link activity LED 2. Private Ethernet ports to FC interface controllers 4. Serial port 6. Board status LEDs 8. Green link speed LED NOTE: For an explanation of the various LED states, see Troubleshooting (page 273). 14 Introduction

15 2 Command View TL GUI HP Command View TL software provides a browser-based GUI for remote management and monitoring of your Interface Manager card through a LAN. Command View TL is the preferred user interface for controlling the Interface Manager card because it provides the most functionality. In conjunction with the Interface Manager card, Command View TL provides the following: Configuration and management of the Interface Manager card and FC interface controllers Management of the entire library system Hardware inventory and identity information Status information for connected hardware Error reporting and comprehensive error logs Firmware management License management Access to TapeAssure. Access to Data Verification features. IMPORTANT: While Command View TL is required to manage ESL G3 and MSL6480 libraries, it is required for TapeAssure and Data Verification functionality. Command View TL can list ESL G3 and MSL6480 in the launcher panel, show the status of the library, and launch the ESL G3 and MSL6480 GUI to a separate browser. Other ESL G3 and MSL6480 features are managed directly through the library GUI. For more information on ESL G3 tape libraries, see HP Enterprise Systems Libraries (ESL) G3 Tape Library User Guide available from eslg3. Command View TL is installed on the management station and communicates with the Interface Manager card through the LAN for EML and ESL-e libraries. The management station processes information from the Interface Manager card and hosts the Command View TL GUI. You can access Command View TL, either from the management station directly or through any client on the LAN, by using a browser-based GUI interface. Multiple Command View TL GUI clients can be open simultaneously across the LAN, and multiple libraries can be managed through the Command View TL software. NOTE: Prior to version 1.5, Command View for Tape Libraries software was called Command View ESL. Primary management station The primary management station is the first management station to manage a library. The primary management station is the only management station that collects and stores TapeAssure data. For best performance, the primary management station should be in the same physical location and on the same IP subnet as the libraries it manages. Primary management station 15

16 Prerequisites Management station minimum system Compatible with VMware ESX, 5.0, 5.1, and 5.5. NOTE: Command View TL software is fully compatible with only English-language versions of Windows. Command View TL runs as a 32 bit application on the listed Microsoft Windows Operating Systems (64 bit). Management station recommended system For environments with up to 20 tape libraries: 3.0-GHz CPU or greater, Dual Core, 4-GB RAM For environments with 20 to 70 tape libraries: 3.0-GHz CPU or greater, Dual Core, 16-GB RAM For environments with more than 70 tape libraries, or more than 900 tape drives (total), multiple management stations will be required. Browser minimum requirements Microsoft Internet Explorer v9, v10, and v11 Mozilla Firefox v or higher Google Chrome v24 or higher HP Command View for Tape Libraries and later requires the latest version of Adobe Flash Player. You can install the latest version from Prerequisites Before installing the latest version of Adobe Flash player: Clear the browser cache memory. Delete all Adobe Flash Player Browsing Data and Clear the Adobe Flash Player cache memory. For more information, see NOTE: The clear cache utility is also applicable for Adobe Flash Player. For installation of Adobe Flash Player on Windows 64 bit systems, see IMPORTANT: You must right click and run the.exe file as an administrator. Adobe Flash Player is not required for HP Command View for Tape Libraries with EML, ESL-e, and ESL G3 libraries. For ESL G3 Tape Libraries (only), Java Runtime Environment (JRE) version or later is required. Enable Java support for browsers: 16 Command View TL GUI

17 1. Close all open browser windows. 2. From the Windows Control Panel, select Java. 3. Select the Advanced tab. 4. Expand the Default Java for browsers node and select the item for your browser if it is not already selected. 5. Click OK. An internet connection is recommended for Command View TL to connect to the HP Support website. Recommended minimum screen resolution 1152 x 864 Library hardware requirements EML and ESL E-Series tape libraries shipped before November 2007 may require a RAM upgrade to be TapeAssure capable. This upgrade is customer installable and can be ordered as HP part number from the HP Parts Store ( or PartSurfer ( partsurfer.hpe.com/). After replacing the part using the included instructions, remove and re-add the library on the Command View TL Launcher window. Other requirements Command View TL version 3.6 and later includes support for the MSL6480 tape drives and library. Command View TL version 2.8 or later includes support for the ESL G3 tape drives and library. Command View TL version 2.6 and later includes TapeAssure support for MSL G3 and 1/8 G2 tape drives (LTO Utrium 1840 and later) and Standalone SCSI and SAS tape drives (LTO Ultrium 960 and later). MSL G3 and 1/8 G2 support is enabled through that library's remote management interface. The Standalone TapeAssure Service requires a Windows agent downloadable from Additional documentation can be found at that website. To install and run this software on Windows Server 2008 or higher, you must either login as Administrator, or perform the following steps: 1. Become a member of the Administrators group using the Server Manager (Start All Programs Administrative Tools Server Manager). 2. If prompted by Internet Explorer, add the hostname of the management station to your Trusted Sites Zone. 3. Launch the Command View TL installer by right-clicking on the executable and selecting Run as Administrator. The Windows Management Instrumentation service must be started before installation or uninstallation of Command View TL. Prerequisites 17

18 Installing Command View TL NOTE: Before upgrading Command View TL to the latest version, backup the TapeAssure database. To perform the backup, refer to Backing up the TapeAssure database (page 114) and Saving or copying a database backup file (page 116). If you are upgrading from a previous version of Command View TL (Command View ESL prior to version 1.5), follow the procedure below to install the new version over the old version. All previous settings (device list, support tickets, proxy settings and so forth) are migrated during the upgrade. During the upgrade, the Command View TL installation path (destination folder) will point to the existing installation path where an earlier version of Command View TL is installed. Do not change the Command View TL installation path to a new location. Do not click cancel or close the installation dialog while the Command View TL installation/upgrade is in progress. If you need to migrate the existing database to the new CVTL version, do not un-install the current version, run the latest installer to upgrade CVTL. Retaining the database during un-install will make the database incompatible with newer CVTL versions. During uninstallation, if a reboot is required then reboot the server and follow the installation wizard to reinstalling Command View TL. IMPORTANT: To install and run this software on Windows Server 2008 or 2012, you must either login as Administrator, or perform the following steps: 1. Become a member of the Administrators group using the Server Manager (Start All Programs Administrative Tools Server Manager). 2. If prompted by Internet Explorer, add the hostname of the management station to your Trusted Sites Zone. 3. Launch the Command View TL installer by right-clicking on the executable and selecting Run as Administrator. No changes are required to remotely browse to a library or management station. 18 Command View TL GUI

19 1. If the management station is running firewall software, configure the firewall to enable communication on the ports used by the management station. For more information, see Table 1 (page 19). If the management station is running anti-virus software, ensure the ports that are used by CVTL are not blocked by the anti-virus software. The following network ports are used by the management station to communicate with the web browser (Command View TL): Table 1 Management station to web browser network ports Port number 7 80 (TCP) Purpose TCP (added in 2.4) bidirectional, HTTP library is a webserver for administration purposes UDP bidirectional, required to communicate SNMP with library UDP inbound, one port in the range required to receive the SNMP traps TCP inbound, HTTPS Secure Webserver TCP and UDP outbound In Command View TL or lower TCP bidirectional TCP bidirectional TCP outbound, KMIP (future feature) communication port on the server. Library uses a non privileged port TCP (added in 2.4) By configuring the firewall to enable communication through these ports, the web browser used to run Command View TL can be on the other side of the firewall from the management station. The following network ports are used by the management station to communicate with the Interface Manager card: Installing Command View TL 19

20 Table 2 Management station to Interface Manager card network ports Port number Purpose TCP inbound TCP SSL outbound TCP bidirectional in Command View TL or lower By configuring the firewall to enable communication through these ports, the management station can be on the other side of the firewall from the Interface manager. See your firewall documentation for instructions on configuring network access. Table 3 Interface Manger uses this port for SNMP Port number 161 Purpose UDP SNMP from SKM bidirectional Servers intending to receive SNMP traps will need to have this port open. Table 4 Interface Manger uses this port for Network Time Protocol (NTP) Port number 123 Purpose TCP and UDP bidirectional Servers intending to use NTP will need to have this port open. HP recommends that an Secure Key Manager (SKM) or Enterprise Secure Key Manager (ESKM) appliance (node) use the following network ports to communicate with the SKM or ESKM management user interface, or for SKM or ESKM communication to other devices. All ports are TCP and SSL capable. Table 5 SKM or ESKM network ports Port number Purpose SSH login to SKM bidirectional SNMP from SKM bidirectional Interface Manager login to SKM) bidirectional FIPS status server from SKM bidirectional SKM networking bidirectional Web login to SKM bidirectional Table 6 SMTP port Port number 25 Purpose SMTP to send s bidirectional Table 7 LTT service ports Port number Purpose LTT Service requests from clients Used for SSH tunneling Used for LTT Notification server 20 Command View TL GUI

21 NOTE: The ESL G3 and MSL6480 notifies CVTL of status changes by connecting to CVTL on one port in the range of Please ensure your firewall allows connections to each port in this range. 2. Download the Command View TL software from 3. Save the EXE file to your management station and right-click and run as administrator to execute the Command View TL setup. 4. Follow the instructions in the window to complete the installation. Command View TL is a web server that hosts a GUI interface to web clients. Command View TL runs on the management station as a service. By default, this service starts automatically whenever the management station is booted, and runs invisibly in the background. In most cases, the default installation settings are adequate. IMPORTANT: The typical installation does not include SMIS Tape Provider. In order to install SMIS Tape provider, choose the custom installation and select SMIS Tape provider from the features list. If you need to stop Command View TL from running on the management station, use the Services applet that is included with Windows. To access the Services applet, select Start+Settings Control Panel Administrative Tools Services and locate the Command View TL service in the list. Use the Services applet to start and stop services, and to set whether the service is started automatically when the computer is booted. See the online help that comes with the Services applet for more information. 5. The product documentation is located in the docs directory on the Installation CD. Starting Command View TL Command View TL requires Adobe Flash Player 10.3 plug-in or later. If the Adobe Flash Player 10.3 or later plug-in is not already installed on your computer and you are using a Windows operating system, Command View TL attempts to download and install it for you. If prompted to install the Adobe Flash Player 10.3 or later, click OK and follow the instructions in the window. Otherwise, manually download and install Adobe Flash Player 10.3 or later on the management station or remote client. To start Command View TL, open your browser, either on the management station or on a client machine on the LAN, and enter the following URL in the address field: (where hostname is the IP address or network name of the management station. If you are starting Command View TL on the management station itself, you can substitute localhost for the hostname). On the management station, you can also start Command View TL from the Windows Start button: Start+All Programs HP Command View TL Command View TL Enter your user name and password The following table lists the user names that are available and the default passwords. For more information about the tasks each user can perform or to change one of these passwords, see Changing library passwords (page 35). Table 8 User names and default passwords User name security admin Default password security admin Starting Command View TL 21

22 Resetting the default password To change the default password either during installation or during an upgrade: 1. Login to CVTL with default credentials and click Submit. 2. In the reset password window, enter credentials. NOTE: Ensure the password length is at least eight characters and the security question must be at least ten characters. 3. Click Ok. NOTE: Multiple users can log in at the same time. If one user is modifying the settings for a library, other modify operations for that library will be denied. Using Command View TL The Launcher window has the following menu tabs in the lower left corner: Devices Displays a list of libraries and virtual tape libraries that can be managed by Command View TL. You can add or delete libraries from this list, or select a library to manage. TapeAssure Displays a consolidated summary of drive and tape utilization, advanced health, and performance, for every drive and tape on every library using this management station as its primary management station. It also includes data on the number of uses remaining on the cleaning tapes in these libraries. Administration Displays the network settings of the management station. You can configure these settings. Licensing Provides a convenient way to track and safely store any additional license keys you have purchased for use with tape libraries. 22 Command View TL GUI

23 Figure 5 The Launcher window NOTE: For each library, the status column displays messages such as Firmware update in progress or Cannot communicate with library. It there are no messages to display, the status column displays the name of the management station that is managing the library or if the library is not currently managed, Ready to manage. Licensing Notes On initial installation of the Command View TL, you have a 60 day instant-on license period and a subsequent 30 day grace period to install the TapeAssure Advanced license. Instant-on license behavior for devices: During instant-on period, all the supported libraries can be added to the CVTL management station regardless of the license that they have. Double clicking the library from the devices page will allow the library to be managed. During the instant-on and grace periods, if all the libraries are licensed then no messages are visible on the devices page. For ESL G3/MS6480 libraries: During the instant-on period, the library is available to be managed. After 90 days, the license expires and a message indicates that you can no longer manage the library. If you have a permanent license, you can manage the library. For EML/ESL libraries: During the instant-on period, the library is available to be managed for the first 90 days. (Prior to version 3.0 the license was only available for 60 days.) After 90 days, the license expires. A nagging message indicates that the license has expired in the device management screen. However, you can still manage and perform all the operations that were available during the instant-on period. If you have a permanent license, you can manage the library. Testing the Insight Remote Support The Send Insight Remote Support Test Alert feature allows library administrators to verify the Insight Remote Support installation on the server. The Send Insight Remote Support Test Alert sends a test Testing the Insight Remote Support 23

24 alert to Insight Remote Support; if Insight Remote Support receives the test alert you can consider the Insight Remote Support installation successful. CVTL provides an action to trigger an SMI-S Tape Provider event to the Insight Remote Support client/back end. This makes testing of Insight Remote Support installations easy. To test the Insight Remote Support installation, navigate to Administrator Actions Send Insight Remote Support Test Alert. You will receive a message that indicates whether or not the Insight Remote Support alert was sent successfully. Managing libraries NOTE: The Launcher window contains all of the HP libraries that you have added. Different versions of Command View will open depending on the type of library that you want to manage. For instructions on using Command View versions earlier than Command View TL 2.0, see the documentation provided with your library. Table 9 Command View versions that open for different types of libraries Type of library ESL E-Series, EML E-Series tape library MSL tape library (MSL2024, MSL4048, MSL8048, MSL8096) ESL G3 MSL6480 Version of Command View used to manage library Command View TL Command View MSL ESL G3 Library Management Console MSL6480 Library Management Console To manage a library, do one of the following: In the Launcher window, double-click the library. In the Launcher window, select the library, and then select Actions Manage Library. When you select an EML or ESL-E library to manage, a new window opens with the following four tabs: Status Displays details about the library and a hierarchical view of the library and its components in the left panel. The right panel displays status information about the selected item. On the Status tab, you can also view a health summary of the entire library, view an alert log, or view the inventory of the library. Configuration Lets you configure library settings, interface settings, network settings, management station passwords, and licensed capacity (for those libraries that support it). You 24 Command View TL GUI

25 can partition the physical library into multiple logical libraries (using Secure Manager), and configure HP StorageWorks Secure Manager or HP Enterprise Secure Key Manager (assuming the appropriate licenses have been purchased for those features). You can also save and restore a library configuration. Operations Provides a convenient way to move media and to reboot the library or individual components of the library. Support Provides useful resources for finding support. On the Support tab, you can also update firmware, generate support tickets, start a hardware replacement wizard, and restore factory defaults for the Interface Manager card and selected interface controllers. The upper-left corner of the window contains an icon that indicates the library status. The upper-right corner contains a summary of the component status and recent alerts. The following table lists the status icons used. Table 10 Status icons Icon Critical May prevent normal operations of the library and must be addressed immediately Warning Does not require immediate attention but should be addressed as soon as possible Information Presents information the user should be aware of but does not require immediate attention The name of the current library appears in the lower-right corner of the screen. To change the currently selected library, click Close in the upper-right corner of the screen to go to the Launcher window. While managing the MSL, ESL G3, and MSL6480 libraries, if prompted by Microsoft Internet Explorer, add the library address to your Trust Sites Zone. Navigating Command View TL Many windows are divided vertically into two panels. The left panel contains a list showing a hierarchical structure. The right panel displays additional information about items selected in the left panel. Figure 6 A two-panel window Navigating Command View TL 25

26 Some windows show data in columns. To show text that is truncated, you can drag the vertical lines between the column titles to adjust the width of the columns or you can pause your mouse over some truncated text to show the complete text as a tool tip. Depending on the data being displayed, you can find more detailed information by: Double-clicking an item in the list. Selecting one or more items in the list, and then selecting an item in the Actions menu. Most windows have an Actions menu that displays a list of actions that you can perform from that window or on the selected item. Menu items in bold type show the default action for that window or selected item. Double-click the item to perform the action. CAUTION: Use the various tabs, menus, and buttons throughout the program to navigate. Do not use the browser navigation buttons. Doing so may cause loss of configuration data entered on a window. Command View TL uses toolbar buttons to perform tasks. These buttons may or may not be available depending on the window. (page 26) lists these buttons and a description of the action performed. Table 11 Toolbar buttons Button Actions Displays a menu of available actions for the current window or selected items. Refresh Refreshes the data on the current window. Print Opens the Print dialog box to print the data on the current window to the selected printer. Export Exports the data or report on the current window to a PDF file that you can save and print. Help Opens a help topic associated with the current window. Device numbering conventions In some instances, Command View TL numbers devices differently from how they are numbered on the library front panel. Table 12 (page 26) shows the device numbering conventions used by Command View TL and by the library front panel (when applicable). Table 12 Device numbering conventions, GUI Device Command View TL ESL E-Series front panel EML E-Series front panel Drives One-based One-based One-based Drive clusters n/a Zero-based 1 n/a Slots One-based n/a One-based FC interface controllers One-based n/a One-based FC host port numbers Zero-based 2 n/a n/a SCSI bus numbers Zero-based 2 n/a n/a 1 Drive clusters in the ESL E-Series libraries are zero-based, although they are not referred to from the front panel of the library. 2 The zero-based numbering of the FC host ports and SCSI busses corresponds to the numbers that are printed on the actual hardware. 26 Command View TL GUI

27 Initial configuration steps After you have successfully installed the Interface Manager card and started Command View TL: 1. Verify that the proxy settings for the management station are correct. See Changing the network settings of the management station (page 35). 2. Add all libraries that will be monitored to Command View TL. See Adding and removing libraries (page 29). 3. Add the license key for Command View TL and any additional features that you have purchased. See Managing license keys (page 39). 4. Change the management station passwords. See Changing library passwords (page 35). 5. Configure the library name, system date and time, and contact information for each library. See Changing the library settings (page 147). 6. Edit the network settings of the Interface Manager card. See Changing the network settings of the Interface Manager card (page 147). 7. (Optional) Configure library partitions. Use Secure Manager (license required) to configure library partitions. Partitioning the library erases all host access configuration settings. See Partitioning a library (page 177). Configuring an SNMPv3 service Before adding the SNMP library to the CVTL management station, ensure you configure the SNMPv3 service. To establish a secure connection with an SNMPv3 service and the library, you must have administrator access. Adding the MSL6480 library 1. In the RMI library, navigate to Configuration Network Management SNMP. 2. To establish a connection via SNMP, perform one of the following: For SNMPv3, select Limit all library SNMP communication to SNMPv3. Set the security level to authnopriv and enter the username and password for authentication. For SNMPv1, v2, or v3, clear Limit all library SNMP communication to SNMPv3. Set the security level to authnopriv and enter the username and password for authentication. For SNMPv1, clear Limit all library SNMP communication to SNMPv3. Click Clear SNMPv3 to clear v3 authentication details. 3. Click Submit. Adding the ESL G3 library 1. Navigate to Setup Network Configuration Network Security Settings SNMP. 2. Select Enable. 3. Perform one of the following: For SNMPv1,v2, or v3, select the SNMP v1 and v2 checkbox. For SNMPv3, clear the SNMP v1 and v2 checkbox. 4. Click OK. Adding an SNMPv3 service: 1. Navigate to Devices Actions Add SNMP configuration. 2. Select Configuration Type. 3. Enter the IP address or FQDN of the library. NOTE: To add an SNMP service, ensure you enter the same credentials used to configure the library. Initial configuration steps 27

28 4. Click OK. Editing an SNMPv3 service: 1. Navigate to Devices Actions Add SNMP configuration. 2. Select the SNMP service and click Edit. 28 Command View TL GUI

29 3. Click OK. Removing an SNMPv3 service: NOTE: If a library is added to the management station, you cannot delete the SNMP configuration. Remove the library and then the SNMP configuration. 1. Navigate to Devices Actions Add SNMP configuration. 2. Select the SNMP service and click Delete. 3. Click OK. Adding and removing libraries You must add any library that you want to manage to each management station or client that you want to launch or manage it from. Adding and removing libraries 29

30 NOTE: The primary management station collects and stores data from the library. For best performance, the primary management station should be in the same physical location and on the same IP subnet as the libraries it will manage. NOTE: If you wish to change the primary management station for a library, first remove the library from the current management station. If the library is not removed from the current management station first, the new management station will not be able to collect TapeAssure data until an Interface Manager clear station command is issued through the CLI (for EML and ESL E-series libraries. For more information on the TapeAssure status for a library, click the TapeAssure tab on the Launcher window. Adding libraries manually To manually add a single or multiple libraries: 1. In the Launcher window, click the Devices tab. A list of the libraries that you can currently manage appears. 2. Click Actions Add Library(ies). This launches the Add Multiple Library wizard. 3. Click Next. 4. Enter the management IP address or FQDN of the library. If you are adding multiple libraries, separate them with commas. 5. Click Next. 6. The Summary page shows the libraries that have been entered; select the libraries to add. At this point no validation has been done to determine if the library is invalid, down, etc. 7. Click Next. 8. The Progress page displays the libraries and the current progress of adding the library. 9. Once all libraries are added, click Finish. The wizard closes and the newly added libraries are shown in the panel. Editing a library name NOTE: This feature is only available for the ESL G3 and MSL6480 libraries. To edit the library name: 1. In the Launcher window, click the Devices tab. A list of the libraries that you can currently manage appears. 2. To edit the library name, click Action Edit Library name. The Library name dialog box appears. 3. Edit the library name. 4. Click OK. Removing libraries Removing a library removes it only from the management station that you are using when you remove it. When the library is removed from the primary management station, TapeAssure data is no longer collected. TapeAssure data previously collected on the primary management station is retained after the library removal and can be exported, if needed. See Using TapeAssure (page 41), Exporting Library Data to CSV via TapeAssure (page 109), and Scheduling a Library Data Export via TapeAssure (page 113). 30 Command View TL GUI

31 NOTE: If the management station will not be managing this library in the future (for example, when temporarily managing a library from a management station on a laptop computer), remove the library from the management station before removing the management station from the network. To remove a library from the management station: 1. In the Launcher window, click the Devices tab. A list of the libraries that you can currently manage appears. 2. Select the library to be removed. 3. Select Actions Remove Library. 4. Confirm that you want to remove the libraries. The confirmation window will indicate if deleting any of the selected libraries is of particular concern: A library that is the primary collector of TapeAssure events and data An MSL library An ESL/EML library 5. If you get an additional confirmation list, select the libraries to remove then click Remove libraries. Verifying connectivity The Connectivity Check feature performs a quick check to verify that the management station can communicate with the selected library. NOTE: The Connectivity Check feature is available for ESL E-Series, EML, ESL G3, and MSL6480 libraries only. To use the Connectivity Check feature: 1. In the Launcher window, select a library, and then select Actions Connectivity Check. The Please wait dialog box appears. The Connectivity Check feature performs the test and displays the results. If a problem was encountered, the dialog box provides information to help you troubleshoot and resolve the problem. 2. When you are finished, click OK to close the dialog box. If a problem was encountered, perform the troubleshooting steps as indicated, and then run the Connectivity Check feature again. Viewing the Management Station The Management Station is the default screen displayed when you click the Administration tab. Viewing the Management Station 31

32 The screen displays the following information: Network settings hostname, active IP address, Command View TL URL, proxy server, and WebServer port settings SMTP server and size limit Factory Overrides yes or no for whether they are enabled Notification yes or no for whether they are enabled DV Notification yes or no for whether they are enabled RDC Configuration the collection time period Changing the settings During troubleshooting, you can support tickets to HP Support. The settings menu enables you to specify the SMTP server and the maximum size. To edit the settings 1. In the Launcher window, click the Administration tab. The current settings appear. 2. Select Actions Edit Settings to display the Settings dialog box. 3. Enter the SMTP address in the SMTP Server text box. 4. Specify the maximum size. larger than the maximum size are broken up into smaller . NOTE: To receive a test , select Send Test and provide an id. 32 Command View TL GUI

33 5. Click OK to close the dialog box. Configuring alerts Command View TL has the ability to users when it receives certain events. You can configure Command View TL to notify you when it receives any Warning or Critical event, as well as any network changes. To enable notification, you first need to have an SMTP server configured. If you do not already have SMTP configured, go to Changing the settings. Once you have your SMTP settings configured, you can enable notification. 1. In the Launcher window, click the Administration tab. The current settings appear. 2. Click Actions Enable Notification. 3. Click Next to begin the Wizard. 4. Check the libraries you wish to receive notifications about. Configuring alerts 33

34 5. Enter the address that will receive the notifications. You may also enter additional addresses in the Alternative To Address field. 6. Enter the address the notifications will be sent from. Click Next. 7. Choose the notifications you wish to receive. Click Next. 8. Click Finish to complete the wizard. To disable the notification: 1. In the Launcher window, click the Administration tab. The current settings appear. 2. Click Actions Disable Notification. A confirmation dialog to disable the notifications appears. 34 Command View TL GUI

35 3. Click Yes to disable notifications. NOTE: For ESL G3 libraries, notifications are sent only for TapeAssure events. To receive real-time library and drive health notifications from the libraries, open the library's own GUI from the Command View TL launcher panel and complete the appropriate Notifications / Alerts configuration steps. Changing the network settings of the management station To edit the network settings of the management station: 1. In the Launcher window, click the Administration tab. The current settings appear. 2. Select Actions Edit Network Settings to display the Network Settings dialog box. 3. Set the required proxy settings. If you choose to use proxy settings, enter the web proxy hostname and web proxy port. If necessary, consult your network administrator for this information. NOTE: Command View TL uses proxy settings to retrieve software and firmware information through the Web. Command View TL attempts to detect the management station proxy settings at startup, but it does not use these proxy settings until instructed to do so. 4. Set the web server port. The default setting is 4095, which should not need to be changed. If you do change this value, the new value does not take effect until the next time a GUI is started; the current GUI is unaffected. This value can be viewed in the content pane of the Management Station tab. 5. Set the host name or active IP address for the management station. The active IP address is the one used by the management station to communicate with clients and libraries. NOTE: It is important to verify that the correct host name or IP address is set. On dual networked servers, the installation process may have chosen the wrong IP address. 6. Click OK to save your changes. NOTE: Changing the host name or active IP address terminates the current GUI session. To restart the GUI session, enter the new active IP address in the address field of the browser. Changing management station passwords IMPORTANT: Each user has a password (see (page 21)). Default passwords are set at the factory. For security reasons, you should always change these passwords. To change the password for the Command View TL management station: 1. In the Launcher window, click the Administration tab. 2. Select Actions Change password. The Change Password dialog box appears. Changing the network settings of the management station 35

36 3. Enter the current password, new password, and confirm the new password. Also enter a security question and answer that can be used to recover the password if you forget it in the future. 4. Click OK. 5. If you want to change the password for additional users, close Command View TL, restart it, and log into the library as a different user (see (page 21)). Recovering a password To recover an existing password for the Command View TL management station: 1. In the Command View TL log-in window, click I've forgotten the password. 36 Command View TL GUI

37 2. In the Recover Password dialog, answer the security question. Click OK. RDC Configuration This will generate a new password for the user to login. The RDC Configuration panel of the Administration page allows you to configure the collection time period for SMI-S. The default time period is seven days. To change the time period: 1. In the navigation panel select Administration. 2. Under RDC Configuration, click Configure Days. This opens a separate window. 3. Enter a number. The maximum number of days is Click OK. The screen refreshes to display the new time period. Using factory overrides Some Command View TL features are available only when enabled with a factory password. The password is intended to prevent inexperienced users from accessing functionality that can be particularly harmful to their system if used improperly. These features include: Firmware Downgrade Allows you to downgrade firmware revisions. The device product ID and revision string sequence must match. Factory Details Allows you to select the factory detail level when generating or viewing a support ticket. Two types of passwords can be used. Temporary passwords enable users to perform the above actions on a one-time basis. Support personnel passwords (for internal HP use only) enable all of the above options and are permanent. To obtain a factory password, contact your support provider or call center. To enter the factory password: RDC Configuration 37

38 1. In the Command View TL window, click the Administration tab. The current setting for factory overrides appears. 2. Select Actions Enable Factory Overrides. The Factory Overrides dialog box appears. 3. Contact HP Technical Support to obtain the factory password. 4. Enter the factory password, and then click OK. Assuming the factory password is valid, you are now able to access the password-protected functions of Command View TL. Disabling factory overrides To disable factory overrides: 1. In the Command View TL Launcher window, click the Administration tab. The current setting for factory overrides appears. 2. Select Actions Disable Factory Overrides. The Confirmation dialog box appears for removing the factory overrides password. 3. Click OK to remove the factory overrides password. 38 Command View TL GUI

39 Managing license keys The License Key Summary window (on the Licensing tab) shows a summary of all the license keys pertaining to the tape libraries that are installed on the system. You can add and delete license key information from this window. The Interface Manager card, ESL G3, MSL G3, MSL 6480, and Command View TL software use this information to enable any licensable features that have been purchased. The License Key Summary window tracks license keys for the following features: Command View TL (separate licenses for ESL, EML, ESL G3, and MSL6480 tape libraries) Secure Manager TL (separate licenses for ESL, EML, and ESL G3 tape libraries) Licensed Capacity Panel Upgrade for ESL E-Series Capacity upgrade for EML 71e 8uExtension for EML ESL G3 Automated Media Pool License ESL G3 Partitioning License ESL G3 E-SKM Encryption Key License ESL G3 100-slot capacity upgrade license ESL G3 Secure Manager License ESL G3 Control Path Failover License ESL G3 Data Path Failover License HP ESL G3 KMIP Key Manager Client license TapeAssure Advanced license for ESL G3 and MSL6480 HP Data Verification License for ESL G3 and MSL6480 HP StoreEver MSL6480 Data Path Failover License HP StoreEver MSL6480 Encryption Key License ESKM HP StoreEver MSL6480 Control Path Failover License To manage your license keys, in the Launcher window, click the Licensing tab. A list of your current license keys appears. The first two columns of the License Key Summary window lists the library name and license name, for each installed license. The remaining columns display the following information for each installed license key: License Type Can be one of the following: Permanent license Has no expiration date. Instant-on license Allows you to use the feature free of charge up to the expiration date. You must obtain a permanent license to continue using the feature after the expiration date. You can use the feature without a permanent license but reminder windows pop-up.. Quantity (LTU) Displays the quantity purchased of the specified license. Identifier Displays the unique device identifier (library serial number) for that license key. Managing license keys 39

40 Expiration Date Displays the expiration date, if any, of the license key. License Key Displays the actual license key. License keys are generally too long to fit in this column. To see the entire license key, do one of the following to display the License Key Properties dialog box: Double-click the license key. Select Actions Properties. Exporting licenses to a CSV file To export and save the file to your local system, navigate to License Action Export Licenses to CSV and select Yes. Adding a license key To add a new license key: 1. Obtain the license key from HP. See Using license keys (page 168) for instructions. 2. In the Launcher window, click the Licensing tab. A list of your current license keys appears. 3. To add a license key for EML, ESL-E, ESL G3, MSL G3, or MSL6480 library(s), select Actions Add New License Key from the License Key Summary page. 4. Click Browse to locate license keys in your file system or enter the license key in the provided text box, and then click OK. The new license key is added to the License Key Summary window. If EML or ESL E-Series is selected then the Library Identifier will be disabled as it is not required. The license information will be added to the license summary page. 40 Command View TL GUI

41 Using TapeAssure For EML, ESL E-series, ESL G3, and MSL6480 libraries that contain LTO tape drives, TapeAssure data is collected by the primary management station for the library. The primary management station is the first Command View TL management station to register the library. To make a particular Command View TL management station the primary management station for an EML, ESL E-series, ESL G3, and MSL6480 library, simply be the first Command View TL management station to register that library. To change the primary management station for a library: 1. Unregister the library from the current primary management station. 2. Register the library with the appropriate primary management station. The new management station is the TapeAssure collector for that library. After this change, all new TapeAssure data generated by the library will be sent to its new primary management station. To see the libraries for which your management station is the primary management station (and TapeAssure data collector), go to the Launcher screen in Command View TL. The Status column reports the primary management station for each library. Configuring standalone drives for TapeAssure To configure a backup server with standalone HP drives to send TapeAssure data to a Command View TL management station, install and configure an application called the HP StoreEver TapeAssure Service on the backup server. This application can be downloaded from using the following steps: 1. Navigate to the correct download for the required operating system. 2. Download and install the software on your backup server. 3. Re-boot the server. This is a necessary step to ensure the service has access to the tape drive, but only needs to be done once at install time. The service starts automatically once the reboot is complete. 4. Configure the service by modifying the sta_service.cfg file. a. Identify the server that will be running Command View TL. b. Set up any specifics such as the rate at which tickets will be pulled. Most changes to the configuration will be picked up automatically within five minutes though the service can always be restarted to pick up all the configurations. NOTE: If the Command View TL service is not active on the management station you have specified, support tickets generated by the standalone drives will be stored on the backup server and will be sent to Command View TL when the service becomes active. Configuring MSL libraries for TapeAssure To configure a MSL library to send TapeAssure data to a Command View TL management station: 1. Open the Remote Management Interface (RMI), web based management console for MSL libraries. 2. Verify that the firmware on your library is at minimum firmware revision: /8 G Using TapeAssure 41

42 3. From the Configuration: Network Management display of the RMI, in the Command View TL configuration section: a. Enter the IPv4 address of the Command View TL management station you wish to use as TapeAssure collector. NOTE: The minimum firmware revisions listed above only support IPv4 management stations. A future firmware release will enable support for IPv6 management stations. b. Enter 8099 for the port number. c. Submit the new network configuration. The first TapeAssure data will not be sent to this newly registered Command View TL management station until a tape has been written to or read from the library and then unloaded from its drive. NOTE: MSL libraries only generate TapeAssure data for LTO tape drives of generation LTO 4 and later. Viewing TapeAssure information For Command View TL versions 2.5 and later, the TapeAssure tab provides a centralized view of health, performance, and utilization data for both tape drives and tape cartridges. Summary data for all tape drives and tape cartridges in every library managed by this management station can be viewed on the various Drives and Tapes pages accessible from this tab. NOTE: EML and ESL E-Series tape libraries shipped before November 2007 may require a RAM upgrade to be TapeAssure capable. This upgrade is customer-installable and can be ordered as HP part number from the HP Parts Store ( or PartSurfer ( ). After replacing the part using the included instructions, remove and re-add the library from the Command View TL Launcher window. NOTE: Command View TL version 2.6 and later includes TapeAssure support for MSL G3 and 1/8 G2 tape drives (LTO Utrium 1840 and later) and Standalone SCSI and SAS tape drives (LTO Ultrium 960 and later). MSL G3 and 1/8 G2 support is enabled through the remote management interface of the library. The Standalone TapeAssure Service requires a Windows agent downloadable from Additional documentation can be found at that website. To access TapeAssure and the associated information: 1. In the Launcher window, click the TapeAssure tab. 2. In the left panel, under Drives, select Health, Performance, or Utilization. A list of the tape drives in the libraries managed by this management station appears. TIP: To change the order of the columns, drag the column header and drop it in the new location. To find a specific tape drive or set of tape drives, enter the serial number or name of a tape drive in the Filter field and click the filter icon to the right of the text box. For example, to search for the serial number HU172404BF, enter h to find tape drives with serial numbers that contain h (matching serial numbers such as HU172404BF, HU171801UB, and HU272404BB. Continuing with the same query, when you enter u17, the list will narrow to drive names containing hu17 (matching serial numbers such as HU172404BF and HU171801UB). When you enter the 2 and click the filter icon (to the right of the text box), the list in this example will only contain HU172404BF. To clear the filter, click the Clear filter string icon. 42 Command View TL GUI

43 Viewing the dashboard The dashboard is the default screen when you select TapeAssure in the Navigation panel and contains two tabs. The Health tab is open by default and displays the current state of the libraries being managed by this CVTL management station and of the drives and tapes that are present in those libraries; see Viewing the Health tab (page 43). The Libraries tab displays the allocation details of the library capacity; see Viewing the Library tab (page 45). The Actions menu at the top of the screen provides these options: Export Report to export the TapeAssure dashboard graphs and tabular data to a PDF file that can be saved and printed Refresh to refresh the page with the most recent data The toolbar at the top of the screen allows you to Refresh, Print, or Export to PDF. Viewing the Health tab The Health tab of the dashboard has four main parts: A pie chart containing the state of the licensed libraries, drives, and tapes. A red sector indicates the number of libraries, drives, and tapes that are in the critical state, yellow indicates the number that are in the warning state, and green indicates the number that are in the ready state. If there is no health information available, that message is displayed instead of a pie chart. The library health pie chart has an additional unknown state that means the data is in the database but the library is not added to the management station. Beneath the pie charts is a button that takes you to a summary of any specific libraries, drives, and tapes that need attention (in critical or warning states). This information is only available for libraries with the HP Tape Assure Advanced license. A table to the right of the pie charts lists the drives being polled by the hosts and the number of hosts polling them. Clicking the linked number lists the hosts that are polling that drive. A table beneath the drives being polled table lists the hosts and the number of drives that each one is polling. Clicking the linked number lists the drives being polled by each host. (This is the same information as the table above it from the perspective of the hosts instead of drives.) The table across the bottom lists the most recent 100 alerts that have been received by the management station. Using TapeAssure 43

44 Each table contains a filter box to filter the rows based on the entered search criteria. NOTE: The TapeAssure dashboard information can be viewed only for the libraries having a TapeAssure Advanced license. If there are no libraries with the Advanced License, the following message is displayed: Insufficient data available to plot the graph or Command View TL TapeAssure Advanced license is not available. Please install the Command View TL TapeAssure Advanced license for the appropriate tape libraries. To install a license, click 'Licensing' tab on the left pane and add the Command View TL TapeAssure Advanced license. NOTE: On initial installation of the Command View TL, you have a 60 day instant-on license period and a subsequent 30 day grace period to install the TapeAssure Advanced license. For both time periods, the reminder messages providing the time period expiration date are shown on the dashboard. If you install TapeAssure Advanced licenses on all of the libraries, no reminder messages are shown. TapeAssure Advanced licenses are only available for MSL6480, ESL G3, Autoloader, and MSL libraries. Therefore, on EML/ESL libraries, links to access details from the TapeAssure panels will always be disabled. Viewing libraries, drives, and tapes needing attention This page, launched from the button on the Health tab of the TapeAssure dashboard, provides lists of the libraries, drives, and tapes that need attention, meaning that they are in either the warning or critical state. 44 Command View TL GUI

45 Viewing the Library tab The Libraries tab of the TapeAssure Dashboard shows the allocation details of each library s slots and drives capacity. It does not matter if the slots and drives are allocated to a partition or not or if there are tapes present in the slots. The tab also lists all the tapes and drives grouped by type for all libraries with the Advanced TapeAssure license. The Libraries tab of the dashboard has five main parts: Slots Allocation A pie chart displaying the number of allocated (already assigned to a partition), unallocated (not assigned to a partition) and unlicensed (for which there is no Using TapeAssure 45

46 capacity upgrade license available though the slots are available in the library) slots for all of the libraries. Hovering over the allocated portion of the chart displays the numbers of total slots, full slots (loaded with a tape cartridge), empty slots (no tape cartridges loaded), and the percentage of slots allocated. For a single library, the full or empty slots are for all the partitions of the selected library. When you click the allocated portion of the pie chart, a window displays the number of allocated slots for each library through a bar graph and table. The details include the number of full slots and empty slots. Click the linked library serial number to view the partition level details for that library. Clicking the unallocated portion or unlicensed portion of the dashboard pie chart displays the number of unallocated slots or unlicensed slots and details for each library. There are no partition level details. 46 Command View TL GUI

47 Using TapeAssure 47

48 Drives Allocation A pie chart displaying the number of allocated and unallocated drives for all of the libraries. Hovering over the allocated portion of the chart displays the numbers of total drives and the percentage of drives allocated. When you click the allocated portion of the pie chart, a window displays the number of allocated drives for each library as both a bar graph and table. Click the linked library serial number to view the partition level details for that library. Clicking the unallocated portion of the dashboard pie chart displays the number of unallocated drives for each library; there is no partition level details. Drives by type A bar chart displaying the type of drives on each library (LTO 4, LTO 5, LTO 6, LTO-7, older LTOs, and unknown), and the number of each type of drive. Tapes by type A bar chart displaying the type of tapes on each library (LTO 4, LTO 5, LTO 6, LTO-7, older LTOs, and unknown), and the number of each type of tape. Data Transferred (in GB or TB) A bar chart displaying the data read and data written values. By default, in Librarywise Display, X-axis represents the data grouped by the library serial number and Y-axis represents the data transferred in GB or TB. If no data is available for the data transfer, the following message is displayed: TapeAssure data not available to plot data transferred chart. If you click Click for Timewise Display, the X-axis changes from data grouped by the library serial number to data grouped by month as displayed. 48 Command View TL GUI

49 For example, to display the dashboard data from February 15, 2014, the last one year data is displayed starting from February 16, However, data is displayed from March 2013 to February 15, 2014 as we consider a complete month as reference. The considered time duration is displayed as part of the chart tile. Click the serial number of the linked library to view the following options in the Data Volume Transfer pane: Timewise display Displays the time wise data for each library by default. The data is displayed for the last one year and only for the complete months as displayed. Using TapeAssure 49

50 Entity X-axis Y-axis Tabular data Displays month in the MM/YYYY format. Displays the data volume transferred in GB or TB (data read and written). Categorizes the data as follows: Date Data Read (in GB or TB) Data Written (in GB or TB) Total Data Transferred (in GB or TB) Partition Level Display Displays the data for each partition present in the library. 50 Command View TL GUI

51 Entity X-axis Y-axis Tabular data Displays the partition serial number. Displays the cumulated read and write values in GB or TB for that partition. Categorizes the data as follows: Partition Serial Number Partition Name Data Read (in GB or TB) Data Written (in GB or TB) Total Data Transferred (in GB or TB) The title of the pane is in the Data Volume Transfer For Library - XYZ (in GB or TB, <duration>) format. If partition information is not present in the database, the following message is displayed: No partition information is present for that library Using TapeAssure 51

52 Library TapeAssure views Library TapeAssure offers three different tabular views. Overview tabular view displays information for all the libraries for which the Library TapeAssure information is available in the CVTL MS database. Partition tabular view displays information for a selected library for which the Library TapeAssure information is available in the CVTL MS database. Usage tabular view displays information for all the libraries for which the Library TapeAssure information is available in the CVTL MS database. NOTE: Library TapeAssure features are supported for the MSL G3, ESL G3, and MSL6480 libraries only. Overview tabular view The Library TapeAssure Overview tabular view displays information for all the libraries for which the Library TapeAssure information is available in the CVTL MS database. To launch the Overview Tabular Data, go to TapeAssure Libraries Overview and click on the Overview node. If there is no data, then a message is displayed stating: Library Overview is not available or libraries are using an older firmware. Please upgrade to an appropriate firmware for the tape libraries. Table 13 (page 52) shows the tool tips for the Overview tabular view dialog box. Table 13 Overview tabular view tool tips for column headers Column Header Library SN Library IP Address Library Hostname Library Firmware Revision Storage Slots Library Drives Mail slots Tool Tip The HP serial number of the library (for support use) of the library IP address Hostname of the library Firmware revision of the library Number of storage slots Number of drives Number of mail slots 52 Command View TL GUI

53 Table 13 Overview tabular view tool tips for column headers (continued) Column Header Frames/Modules Library Partitions Last Sample Time Tool Tip Number of frames (modules) Number of partitions The time at which the last sample was taken Partition tabular view By default when the Overview tabular view is displayed the first library is highlighted and the partition tabular view for the corresponding library is display below. By clicking on particular row of the Overview table, the corresponding partition for the selected library gets displayed in the partition table. NOTE: If there is no partition available for the selected library, a message is displayed stating: Partition data is not available for the selected library. Table 14 (page 53) shows the tool tips for the Overview tabular view dialog box. Table 14 Partition tabular view tool tips for column headers Column Header Partition Serial Number Partition Name Library Partition Number Encryption Config Control Path Failover Number of Drives Tool Tip Serial number of the partition Name of the partition Partition number of the library Encryption configuration: Library managed (off) PLK Midrange Encryption Control Token Library managed ESKM (HP Enterprise Secure Manager) Library managed KMIP (Key Management Interoperability Protocol) Application managed Control path failover configuration: Basic (off) The MSL tape libraries provide a basic control path failover capability Advanced The HP MSL6480 and ESL G3 tape libraries provide an advanced library control path failover Number of drives in the partition Using TapeAssure 53

54 Table 14 Partition tabular view tool tips for column headers (continued) Column Header Number of Slots Number of Mail Slots Tool Tip Number of slots in the partition Number of mail slots in the partition Usage tabular view The Library TapeAssure Usage tabular view displays information for all the libraries for which the Library TapeAssure information is available in the CVTL MS database. To launch the Usage Tabular Data, go to TapeAssure Libraries Usage and click on the Usage node. If there is no data, then a message is displayed stating: Library Usage data is not available or libraries are using an older firmware. Please upgrade firmware for the appropriate tape libraries. Table 15 (page 54) shows the tool tips for the Usage tabular view dialog box. Table 15 Usage tabular view tool tips for column headers Column Header Library SN Library Library Hostname Moves Library Power Cycles Library Total Power on Time Library Current Power on Time Last Sample Time Tool Tip The HP serial number of the library (for support use) of the library Hostname of the library Total number of moves over the lifetime of the library Total number of power cycles in the library Total time the library was powered on Power on time since the last power cycle The time at which the last sample was taken NOTE: Library Advance TapeAssure features are supported for the MSL G3, ESL G3, and MSL 6480 libraries only. Empty slots per library The library empty slots data chart is displayed under the Libraries link in the TapeAssure tab. The Library empty slots information is displayed in both a tabular and graphical view. The graphical 54 Command View TL GUI

55 view will be shown as a bar chart for a particular tape library over a particular time period. The Empty Slots graph shows the number of empty slots available per library. Launching empty slots chart A TapeAssure Advanced license is required to display the empty slots chart. If no TapeAssure Advanced license is found, the following error message will be displayed: Insufficient data available to plot the graph or Command View TL TapeAssure Advanced license is not available.please install the Command View TL TapeAssure Advanced license for the appropriate tape libraries. To install a license, click 'Licensing' tab on the left pane and add the Command View TL TapeAssure Advanced license. If there is no data available for a particular library or the library is using an older firmware version the following message will be displayed: The chart is not available for one of the following reasons: There is not enough data for the selected time period. The library is using an older firmware. Please upgrade firmware for the appropriate tape libraries. To launch empty slots chart: 1. From the left navigation tree, select TapeAssure Libraries Empty Slots. The Empty Slots dialog box is displayed. 2. Specify the library serial number and time period. a. Select a library from the drop down list. b. Select a Sample Time from the list provided. By default Last Month is selected. 3. Click Plot Chart. The Empty Slots chart is displayed. Using TapeAssure 55

56 Empty slot chart view The empty slots information is displayed in both a tabular and graphical view. By default, data is displayed in the graphical view. To see the data in the tabular view, click Go to Tabular View. The graphical view displays the data where the Y-axis is the number of empty slots and the X-axis is the Date/Time. The value of the Y-axis is dependant on the number of empty slots. The X-axis display the date and time of the support ticket. NOTE: Hovering over the data point s data tip will show the empty slots and the date. The date format is presented as mm/dd/yyyy and the time format is displayed as HH:MM AM/PM. Slider and Zoom effect A replica of the original chart is displayed as a miniature chart at the top of the dialog. Sliders can be used to zoom in and out on a specific data range. Empty slots tabular view Tabular view data is displayed for all the days in which support ticket data is available. 56 Command View TL GUI

57 NOTE: Data filtered in the tabular view will also filter data in the graphic view. Select Sample Time Select a sample time from the list provided or select a custom range by entering the start and end dates; see Choosing a sample time (page 67). NOTE: Library Advance TapeAssure features are supported for the MSL G3, ESL G3, and MSL 6480 libraries only. Moves per library The moves per library data chart is displayed under the Libraries link in the TapeAssure tab. The Library Moves information is displayed in both a tabular and graphical view. The data is shown as a line chart for a particular tape library over a particular time period. The Moves graph shows the number of moves (tapes moved from slot to drive or vice versa and slot to slot) performed per library. Launching moves chart To launch the moves chart: 1. From the navigation tree, select TapeAssure Libraries Moves. The Media Moves dialog box is displayed. Using TapeAssure 57

58 2. Specify the library serial number and time period. a. Select a library from the drop down menu. b. Select a Sample Time from the list provided. By default Last Month is selected. NOTE: A TapeAssure Advanced license is required to display the chart. If no TapeAssure Advanced license is found, the following error message will be displayed: Insufficient data available to plot the graph or Command View TL TapeAssure Advanced license is not available. Please install the Command View TL TapeAssure Advanced license for the appropriate tape libraries. To install a license, click 'Licensing' on the left pane and add the Command View TL TapeAssure Advanced license. If there is no data available for a particular library or the library is using an older firmware version the following message will be displayed: The chart is not available for one of the following reasons: There is not enough data for the selected time period. The library is using an older firmware. Please upgrade firmware for the appropriate tape libraries. 3. Click Plot Chart. The Moves chart is displayed. Moves chart The moves chart information is displayed in both a tabular and graphical view. By default, data is displayed in the graphical view. To see the data in the tabular view, click Go to Tabular View. The graphical view displays the data where the Y-axis is the number of moves and the X-axis is the Date. The X-axis displays the date according to the zoom in and zoom out range. The date is displayed as mm/dd/yy. When grouped by months the date is displayed as mm/yy and when grouped by year the date is displayed as yyyy. Grouping is dependant on the amount of data available. If no support tickets are available for a particular day, the data point will not be plotted in the graph. 58 Command View TL GUI

59 NOTE: Hovering over the data point s data tip will show the moves count and the date. The date is displayed as mm/dd/yyyy. Slider and Zoom effect A replica of the original chart is displayed as a miniature chart at the top of the dialog. The slider can be used to zoom in and out on yearly, monthly, weekly, and daily level. The minimum time period is one day. The end of the slider displays the dates relevant for the period as they are changed. Moves tabular view Tabular view data is displayed for all the days in which support ticket data is available. Grouping is not allowed in the tabular view. To view the data in the graphical view, click Back to Graphical View. Using TapeAssure 59

60 Select Sample Time Select a sample time from the list provided or select a custom range by entering the start and end dates; see Choosing a sample time (page 67). NOTE: Library Advance TapeAssure features are supported for the MSL G3, ESL G3, and MSL 6480 libraries only. Sorting and filtering Sorting is string based or number based depending on the data type. Filter is string based, similar to other TapeAssure tabular data viz: Drive Health, Media Health, etc. While filtering on the Overview table, for a successful filter the first row from the filtered row is automatically selected and the corresponding partition information is displayed below in the partition table. If the Export to PDF icon is clicked or the Export Report menu is selected after filtering, the report would show only the filtered data. If there is no data to be shown after a filter then the Export to PDF icon remains disabled. Action menu drop down list Application bar The Action menu bar is located at the top of the Overview dialog box. The Action drop down the following options: Export Report generates a report Refresh refreshes table data The Application bar is located at the top of the Overview dialog box. The Application bar has the following options: Table 16 Application bar icons Click the Refresh icon to refresh the data. Click on the Print icon to export data to a PDF. Click the PDF icon to export data to PDF. NOTE: When exporting to a PDF from the Overview dialog, the library s overview data for each library is exported and the partition data is displayed below it. Click the Help icon to navigate to the Help page. Viewing drive health To access health information for a specific drive: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Drives, select Health. A list of the tape drives in the libraries managed by this management station appears. 3. Click on the drive, then select Actions Properties, or double click the row, to launch the drive properties. 4. Click the Overall Health link to open the drive health graphs. 60 Command View TL GUI

61 The TapeAssure drive health tab lists: Serial Number The serial number of the drive. This is a static value and will change if a drive has been replaced. Use the serial number when contacting HP support. Overall Health An Overall Health icon and a details link allow you to view the Drive Health and Life graphs and tabular data. Drive Type The drive type including generation and interface type. Library Serial Number The HP serial number that uniquely identifies the library. Defined at manufacture, this is the number to quote when contacting HP support. Write Quality A measure of the amount of tape used to write high quality data to the last loaded tape followed by the amount of data written to the tape since it was last loaded. Even if the warning is reported, the data will still have been written at high quality (unless the drive reported an error) though more tape was used than recommended by HP. Note that a warning will normally trigger an alert. If appropriate, maintenance recommendations are made, such as to clean the drive and/or replace the tape. Read Quality A measure of the ease with which data was read back from the most recently loaded tape followed by the amount of data read from the tape since it was last loaded. Even if the warning is given, the data will have been read back correctly (unless the drive reported an error) though more error correction was required than recommended. Note that a warning will normally trigger an alert If appropriate, maintenance recommendations are made, such as to clean the drive and/or replace the tape. Head Life (% Life Remaining) The percentage of remaining head life based on the amount of tape passed over the head compared with worst case life expectancy testing in a clean environment. If a life warning is shown, the drive should be replaced at the next maintenance period. Reposition Life (% Life Remaining) The percentage of remaining reposition life based on the number of changes in direction of the tape over the life of the drive compared with the worst case life expectancy in a clean environment. If a life warning is shown, the drive should be replaced at the next maintenance period. Using TapeAssure 61

62 Load/Unload Life The percentage of remaining drive load/unload life based on the number of load/unload cycles over the life of the drive compared with worst case life expectancy testing in a clean environment. If a life warning is shown, the drive should be replaced at the next maintenance period. Service Action A recommendation for service based on the health criteria. More than one service action may apply; hover over the entry with the mouse to see a tool tip containing all recommended service actions for the drive. Viewing Drive Health and Life The Drive Health and Life shows the recent health history of a particular drive. Library administrator can view health related information including a graph showing what the drive health has been across the last several backups. In addition, you can drill down into the recent health history of any tapes used by that drive. This helps determine if there is a problem with the drive or with a particular tape being used by that drive. To view the Drive Health and Life: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Drives, select Health. A list of all of the drives appears. Alternatively, in the Navigation panel under Dashboard, select Drives and Tapes Needing Attention. A list of all drives that need attention (in a critical or warning state) appears. 3. Click on the drive, then select Actions Properties, or double click the row, to launch the drive properties. NOTE: Details links are only enabled for drives that belong to licensed libraries. 4. Click the Overall Health link to open the drive health graphs. The Drive Health/Life window displays the following: Drive Serial Number Library Serial Number Overall Health calculated based on the recent worst status of the drive health parameters HeadLifeQual, LoadLifeQual, RepoLifeQual and WriteHealth Write Health/Read Health based on the latest support ticket Write Health tab The Write Health tab shows the write health history of the drives for different tapes as both a graph and a table. 62 Command View TL GUI

63 On the graph, the red, yellow, and green bands represent the critical, warning, and healthy status, respectively, of the drive write health. The X-axis represents the barcode/cartridge serial number and the Y-axis represents the write health of drive. The table displays the barcode/cartridge serial number, the date/time, and the write health of the drives of the tapes. Use the Sample Time to filter the write health history for all the tapes loaded onto a drive between the specified time intervals. In addition, each barcode/cartridge serial number is a link to the tape write health history. To export the report as a PDF, click Export Report at the bottom of the graph. This will allow you to save the graph locally or it. You can also export only the graphs or the complete report. Life tab A set of parameters decide the life of a drive and they deteriorate over time due to wear and tear. Each backup leads to the generation of a Support Ticket that contains information about the quality of the backup. These life parameters keep reducing with each backup. The Life tab shows the trend of deterioration of the life parameters and recommends the action to be taken before the drive becomes unusable. The following are the life parameters of a drive and are compared to the HP recommended specification: DriveHeadLife the remaining headlife of the drive DriveLoadLife the remaining load/unload life of the drive DriveRepositionLife the remaining reposition life of the drive A simple regression is done on the historical data that the management station has collected over a period of time for these life parameters. As a result, there is a trend line for each parameter. The trend line with a greater slope value indicates that the parameter is deteriorating at a faster pace than the others and determines the life of the drive (this parameter leads to the drive being unusable faster than the other parameters). The screen displays the trend line of the parameter that is degrading at the fastest pace. The trend line is then extrapolated to know when this parameter Using TapeAssure 63

64 would become 0 in time; based on this date, a set of recommendations are made for this drive. There are three kinds of messages for the life of a drive: Drive is at the end of its recommended life if any of the drive s life parameters are already less than or equal to 0 based on last sample date Drive is nearing the end of its recommended service life when drive life trend data for <drive serial number> indicates the drive will reach the end of its serviceable life within the next six months Drive is within the recommended serviceable life when drive life trend data for <drive serial number> indicates the drive will not reach the end of its serviceable life within the next six months NOTE: All the analysis and recommendations are based on the date when the last support ticket was received by the management station for a particular tape/drive. Viewing drive performance To access performance information for a specific drive: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Drives, select Performance. A list of the tape drives in the libraries managed by this management station appears. 3. Click on the drive, then select Actions Properties. 4. To view the drive performance and utilization history of a particular drive, click the linked serial number. See Viewing drive performance and utilization history (page 68). 64 Command View TL GUI

65 The TapeAssure drive performance tab lists: Serial Number The serial number of the drive. This is a static value and will change if a drive has been replaced. Use the serial number when contacting HP support. Drive Type The drive type including generation and interface type. Library SN (or Hostname) The HP serial number that uniquely identifies the library. Defined at manufacture, this is the number to quote when contacting HP support. Media Transfer Rate The transfer rate of the data, after compression, transferred to/from the tape since the last load. Estimated Host Transfer Rate The estimated transfer rate of the host averaged over the data transferred to/from the tape since the last load. Write Compression Ratio The average write compression ratio of the data written to tape since the last load. Read Compression Ratio The average read compression ratio of the data read from tape since the last load. Last Sample Time The local time when the key data was written to the database. Using TapeAssure 65

66 Viewing drive utilization To access utilization information for a specific drive: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Drives, select Utilization. A list of the tape drives in the libraries managed by this management station appears. 3. Click on the drive, then select Actions Properties. 4. To view the drive performance and utilization history of a particular drive, click the linked serial number. See Viewing drive performance and utilization history (page 68). The TapeAssure drive utilization tab lists: Library SN (or Hostname) For drives in libraries, this column displays the serial number of that library. For standalone drives, this column shows the hostname of the server to which the drive is attached. Such hostname entries are highlighted with an asterisk (*). Drive Type The drive type including generation and interface type. Library Serial Number The HP serial number that uniquely identifies the library. Defined at manufacture, this is the number to quote when contacting HP support. Sample Size The Interface Manager samples data from the drive by retrieving key statistics from the drive. This occurs after a tape unload, or whenever a user generates a support ticket. A sample refers to one instance of pulling the key statistics from the drive. The sample size is the number of times the TapeAssure feature has retrieved these key statistics within the user selected sample time. Utilization (%) Measure of the time that the tape drive has been pulling tape divided by the amount of time that the tape drive has been powered on. Use this for measuring utilization from the hardware standpoint. Last Sample Time The local time when the key data was written to the database. When a management station is reconnected to the network after more than 24 hours offline, the utilization panel display can be inaccurate. The TapeAssure data queued up on active drives and libraries arrives in bulk. To display a more accurate utilization, select Actions Choose Sample Time, and choose the next longest time frame (7 days or more). 66 Command View TL GUI

67 Choosing a sample time To choose the time frame for the data samples: 1. Open the Select Sample Time window. This window can be opened from several places within CVTL. The sample times available depend on which feature the window was opened from. You will see one of the following windows: Using TapeAssure 67

68 2. Select the sample time for the data to be retrieved from the current date and time range. Last 24 Hours (not available for some features) Last 7 Days and Week (not available for some features) Last Month Last Three Months Last Six Months Last Year Custom Range: Provide a start date and end date; the start date and end date are pre-populated with the previous month date and current date, respectively. The data will be retrieved from 12:00 a.m. on the start date to 11:59 p.m. on the end date. The custom range should be at least one month long. 3. Click OK. Viewing drive performance and utilization history The drive performance and utilization history panel displays the drive serial number, drive type, library serial number, and sample time. The default sample time is one month. To view the drive performance and utilization history of a drive, use one of the following procedures: 1. Navigate to the Drive Utilization or the Drive Performance tab. 2. Click the linked serial number. The Drive Performance and Utilization History page opens and contains three tabs: Drive Performance, Drive Utilization, and Utilization Analysis. Or: 1. Navigate to the Tape Utilization tab. 2. Click the linked serial number. The Tape Performance and Utilization History page opens and contains three tabs: Tape Capacity, Tape Unloads, and Tape Performance. 3. On the Tape Capacity or the Tape Performance tab, click the drive serial number link. The Drive Performance and Utilization History page opens and contains three tabs: Drive Performance, Drive Utilization, and Utilization Analysis. If the drive has not been utilized over the selected time period, no data is shown in the graphical view. 68 Command View TL GUI

69 Drive Performance tab In the Drive Performance tab, information about drive performance over the last several backups is shown. There are two bar graphs for each day representing the native transfer rate and the host transfer rate. The X-Axis displays the tape's serial number and date. The serial number is a link that launches the Tape Performance and Utilization Dialog that defaults to the Tape Performance tab. The Y-Axis displays the transfer rate in MB/s with values ranging from 0 to 400. Hovering over or clicking a host transfer rate data point on the graph displays a tool tip that shows the tape serial number, barcode, and the date and time. On the Host transfer rate graph it also shows the estimated host rate in MB/sec and the compression ratio. On the Native transfer rate graph it also shows the native transfer rate in MB/sec. Using TapeAssure 69

70 Beneath the graph, the following utilization data is shown in a table: Barcode/serial number Date/time Estimated host transfer rate Write compression ratio Read compression ratio Native transfer rate Drive Utilization tab In the Drive Utilization tab, the default time scale is Daily Average. The Daily Average scale shows a bar graph of drive utilization per day over the selected period of time. On the bar graph, the X-axis shows the days the drive is utilized and the Y-axis shows the drive utilization percentage. 70 Command View TL GUI

71 Hovering over a data point displays a tool tip with the date and percentage of time the drive was accessing the tape. Beneath the graph, the following utilization data is shown in a table: Date when the drive is utilized Percentage Utilized how much time is been spent by the drive to pull a tape Using TapeAssure 71

72 You can choose a new time frame for the data samples. See Choosing a sample time (page 67) for details. To choose the time scale, click the Time Scale drop-down list on the Utilization tab and select Per Support Ticket; information about how the drive is being utilized between two support tickets is displayed in a line graph. You can zoom into this graph to see yearly, monthly, weekly, and daily information. The X-axis displays the time period; it shows the date accordingly as you zoom in and zoom out. The Y-axis, the utilization percentage, starts from 0 to 100, with the interval of 20. Hovering over a data point displays a tool tip with the utilization percentage (time spent pulling a tape) and the date. The date is in MM/DD/YYYY HH:MM AM/PM format. At the top of the main graph, a preview-graph is shown to help you visualize which part of the total graph you are viewing by zooming. The slider will be placed below the preview-graph, which can be used to zoom the graph yearly, monthly, weekly and daily. The date will change on the X-axis accordingly. The minimum time period that can be zoomed in is one day. The end of the slider displays the dates relevant for the period as they are being changed. The sliders will not cross over. Utilization Analysis tab On the Utilization Analysis tab, you can select up to three drives to compare their utilization. To generate the graph: 72 Command View TL GUI

73 1. The Drive Selection section, the Select Drives table shows each library; click a library to see the drives listed for it. Select the drives of interest and use the >> button to move them to the Selected Drives table. You can remove a drive from the Selected Drives table using the << button. 2. In the Time Scale section, you select the filter criteria (known as the computational argument) for use in the comparison. When you choose one of the following, additional selection criteria are provided: Day of Week select a start and end date, select the days of the week of interest, then select the time period for each day. Using TapeAssure 73

74 Daily Average this is the default. You can select the start and end dates. Monthly Average select the start and end month and the years. Quarterly Average select the start and end quarters and the years. 3. Click Plot Chart. The utilization trends are shown for the selected drives in a line graph. Beneath the line graph, the information is displayed in a table. You can change the computational argument by clicking Change Selection above the graph. 74 Command View TL GUI

75 4. To export the report as a PDF, click Export Report at the bottom of the graph. This will allow you to save the graph locally or it. NOTE: Exporting the graph to a PDF converts the 3D bar graph to a 2D line graph. Viewing the Performance Advisor graph The Performance Advisor graph is a single view to get the entire picture of drive in terms of performance and utilization for the given library and within the time frame. This helps to visualize the status of drives regarding how they are performing and how they have been utilized for the given time period. You can also get details for each drive and analyze details of performance and utilization for each day for the given time interval. To plot the Performance Advisor graph: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel, select Performance Advisor. 3. Select the serial number of the library from the drop down box. Select the sample time from the options provided, or create a custom range. NOTE: The serial number of a library only appears in the drop down list if the TapeAssure Advance License is available in the management station for that library. 4. Click Plot Chart. The Performance Advisor graph for the selected library appears. The Performance Advisor graph appears if there is TapeAssure data available for the particular library for the time interval selected. The Performance Advisor graph measures performance along the X-axis and utilization along the Y-axis. The graph is divided into four different zones: High Utilization High Performance: the drives that are at 70% and above of utilization and performance High Utilization Low Performance: drives that are highly utilized but their performance is low (less than 50% of the maximum speed of writing) Using TapeAssure 75

76 Low Utilization High performance: drives that have high performance but low utilization (less than 50%) Low Utilization Low Performance: drives that are neither utilized to their potential nor able to perform to their maximum stipulated capacity All drives which have utilization and performance values will be plotted as data points and listed as the legend to the right of the graph. Hovering over each data point brings up a tool tip showing how each drive performed in terms of utilization and performance in the give time interval; the tool tip lists: Drive serial Number the serial number of the drive. This is a static value and will change if a drive has been replaced. Use this serial number when contacting HP support. Drive Type the drive type including generation and interface type. Performance (%) the performance of the drive over the time period calculated as a percentage value. Host Transfer Rate transfer rate of the host averaged over the data transferred to/from the tape since the last load. Max Transfer Rate the maximum specified native transfer rate of the drive. Utilization (%) utilization of the drive over the time period calculate as a percentage value. From the graph you can do several things: Change the sample time click the Sample Time link; see Choosing a sample time (page 67) for details on changing the sample time. You can also get there from Actions Change sample time or Actions Change library and sample time. Return to the Performance Advisor selection page by clicking the Back to selection page link. Change the library by selecting a new library from the Library name drop down list, by Actions Change library, or by Actions Change library and sample time. NOTE: The performance advisor graph can be viewed only for the libraries having a TapeAssure Advanced license. If there are no libraries with the Advanced License, the following message is displayed: Insufficient data available to plot the graph or Command View TL TapeAssure Advanced license is not available. Please install the Command View TL TapeAssure Advanced license for the appropriate tape libraries. To install a license, click 'Licensing' tab on the left pane and add the Command View TL TapeAssure Advanced license. NOTE: For a chosen library in given time interval, two or more drives might have exactly same utilization and performance values. In these cases, the data points will overlap. Click these points to launch the top-most drive detailed graph, or click the library in the legend to launch the individual drive detailed graph. Viewing the Collection Status The TapeAssure Collection Status displays the libraries that are registered with the Management Station listed by library type. It also lists those libraries managed by other management stations. To view the Collection Status: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel, select Collection Status. 76 Command View TL GUI

77 The Collection Status provides three help links for: Configuring ESL, EML, ESL G3, or MSL6480 libraries to send TapeAssure data to this Management Station Configuring MSL libraries to send TapeAssure data to this Management Station Configuring Standalone Drives for TapeAssure Viewing drive performance and utilization graph The drive performance and utilization graph shows performance and utilization information for a particular drive for each day during the time interval selected. The bar graph shows three bars for each day: native transfer rate and host transfer rate (for performance), and utilization. Beneath the graph, the data is shown in a table. To plot the graph, click any data point in the Performance Advisor graph or click on any of the legends listed on the right. The Drive Performance and Utilization graph is displayed. Using TapeAssure 77

78 Hovering over each bar provides the following information: Native transfer rate Date The date for which the native transfer rate is calculated. Native Transfer Rate The transfer rate of the data, after compression, transferred to/from the tape for that particular day. Host Transfer rate Date The date for which the host transfer rate is calculated. Estimated Host Transfer Rate The estimated transfer rate of the host averaged over the data transferred from the host for that particular day. Compression Ratio The weighted average of write and read compression ratio of the data written/read to tape for that particular day. Utilization Date The date for which the utilization is calculated. Percent time spent pulling tape Measure of the time that the tape drive has been pulling tape divided by the amount of time that the tape drive has been powered on. Use this for measuring utilization from the hardware standpoint. The tabular view lists all of the information above. It also provides a Sample Time link that launches a window that allows you to select a different sample time to plot; see Choosing a sample time (page 67) for details. Click Export Report to export the graph as a PDF file either downloaded locally or sent by . Viewing detailed LTO drive information The Drive Properties page contains detailed information about the identity, health, environment, performance, and usage of a tape drive, along with detailed information about the last tape loaded into the tape drive. To open the Drive Properties page for a specific drive: 1. Select the TapeAssure tab. 2. In the Navigation panel under Drives, click Performance, Health, or Utilization to access a list of the drives enrolled this management station. 3. Click on the drive, then select Actions Properties.) The default tab is whichever item was selected in the Navigation tree to list the drives. For example, if you clicked on Performance, the Drive Properties page will open to the Performance tab. 78 Command View TL GUI

79 At the top of the dialog box, above the tabs, the following information appears: Table 17 Viewing Drive Properties Item Drive Identification Health Serial Number Last Loaded Tape Last Sample Time The serial number of the drive. The current status of the drive. The serial number of the drive. This is a static value and will change if a drive has been replaced. Use the serial number when contacting HP support. The serial number and barcode of the last tape loaded into the drive. The time at which the last sample was taken. This information remains visible when any tab is selected. 4. Click the Overview tab. The Overview page appears. Figure 7 Drive Properties window Overview tab Information provided on the Overview page is explained in Table 18 (page 79). Table 18 Information available from the Drive Properties window Overview tab Item Identification Drive Type Serial Number Firmware Revision Firmware Personality The drive type including generation and interface type. The serial number of the drive. This value will change if a drive has been replaced. Use the serial number when contacting HP support. The version of drive firmware the drive is currently operating with. An identifier that distinguishes the firmware among multiple possible variants. Using TapeAssure 79

80 Table 18 Information available from the Drive Properties window Overview tab (continued) Item Configuration Data Compression Media Removal Negotiated SCSI Burst Rate property Usually set by the backup application. If enabled, the drive will perform hardware data compression. Refer to the backup application to configure data compression for backups. Usually set by the backup application. If prevented then the tape cannot be removed from the drive. Normally, media removal is enabled after the backup is complete but if the backup aborts it is possible that media removal will still be prevented. Refer to HP support documentation for resolution. The negotiated SCSI data rate( displayed when values are available). 5. Click the Health tab. The Health page appears. Figure 8 Drive Properties window Health tab Information provided on the Health page is explained in Table 19 (page 80). Table 19 Information available from the Drive Properties window Health tab Item Read/Write health (last loaded tape) Write Health A measure of the amount of tape used to write high quality data to the last loaded tape with the amount of data written to the tape since it was last loaded. Even if the warning is reported, the data will still have been written at high quality (unless the drive reported an error) but more tape was used than recommended 80 Command View TL GUI

81 Table 19 Information available from the Drive Properties window Health tab (continued) Item by HP. A warning will normally trigger an alert. If appropriate, maintenance recommendations are made, such as to clean the drive and/or replace the tape. HP recommends the use of HP media for maximum confidence. Read Health A measure of the ease with which data was read back from the most recently loaded tape with the amount of data read from the tape since it was last loaded. Even if the warning is given, the data will have been read back correctly (unless the drive reported an error) but more error correction was required than recommended. Note that a warning will normally trigger an alert. If appropriate, maintenance recommendations are made such as to clean the drive and/or replace the tape. HP recommends the use of HP media for maximum confidence. Drive Life Head Life Reposition Life Load/Unload Life An estimate of the percentage of remaining head life based on the amount of tape passed over the head compared with worst case life expectancy testing in a clean environment. HP recommends HP media for increased head life. If a life warning is shown, the drive should be replaced at the next maintenance period. HP recommends HP media for increased head life. An estimate of the percentage of remaining reposition life based on the number of changes in direction of the tape over the life of the drive compared with the worst case life expectancy in a clean environment. HP recommends HP media for increased reposition life. If a life warning is shown, the drive should be replaced at the next maintenance period. HP recommends HP media for increased reposition life. NOTE: This is unavailable for LTO-7 drives. An estimate of the percentage of remaining drive load/unload life based on the number of load/unload cycles over the life of the drive compared with worst case life expectancy testing in a clean environment. HP recommends HP media for increased load/unload life. If a life warning is shown, the drive should be replaced at the next maintenance period. HP recommends HP media for increased load/unload life. Device Analysis Result The results of the last analysis of the drive. 6. Click the Environment tab. The Environment page appears. Using TapeAssure 81

82 Figure 9 Advanced LTO Drive Properties Environment tab Information provided on the Environment page is explained in Table 20 (page 82). Table 20 Information available from the Drive Properties window Environment tab Item Internal Temperature Current Temperature Max Temperature (since last power cycle) The current temperature reported by the sensor located on the drive controller board. The current temperature value will be significantly higher than ambient temperature but dependent on it, as well as drive usage and air flow. The algorithm that assesses whether the drive is in specification takes account of the location of the sensor and uses that to estimate the thermal conditions of the tape path. If a warning is shown, the airflow for the drive should be improved. If this cannot be corrected, contact HP support. Note that a warning will normally trigger an alert. The maximum operational temperature reported by the sensor located on the drive controller board since the last power cycle with an assessment of whether the maximum temperature of the tape path is within specification. The maximum temperature value will be significantly higher than ambient temperature but dependent on it as well as drive usage and air flow. The algorithm that assesses whether the drive is in specification takes account of the location of the sensor and uses that to estimate the thermal conditions of the tape path. If a warning is shown, the airflow for the drive should be improved. If this cannot be corrected, contact HP support. Note that a warning will normally trigger an alert. 82 Command View TL GUI

83 7. Click the Performance tab. The Performance page appears. Figure 10 Drive Properties window Performance tab Information provided on the Performance page is explained in Table 21 (page 83). Table 21 Information available from the Drive Properties window Performance tab Item Data Transfer Estimated Host Transfer Rate Media Transfer Rate Maximum Media Transfer Rate The estimated transfer rate of the host averaged over the data transferred to/from the tape since the last load. The actual, measured native transfer rate with that drive and tape. The Maximum Media Transfer Rate is determined by the drive type and represents the maximum native transfer rate specified for that drive type. Compression Write Compression Ratio Read Compression Ratio The average write compression ratio of the data written to tape since the last load. The average read compression ratio of the data read from tape since the last load. 8. Click the Usage tab. The Usage page appears. Using TapeAssure 83

84 Figure 11 Drive Properties window Usage tab Information provided on the Usage page is explained in Table 22 (page 84). Table 22 Information available from the Drive Properties window Usage tab Item Usage Statistics Power On Time Tape Pulled Load/unload Cycles Percent Loaded (Last Loaded Tape) Duty Cycle (Last Loaded Tape) Power Cycles Total power on time of the drive since it was manufactured. Total tape pulled through the drive expressed in terms of the equivalent number of full volume writes or reads. Total number of tape loads for the drive since it was new. A comparison of the time the tape was in the drive with the time since the time it was loaded and the following tape load expressed as a percentage. For example, if the time between the two tape loads was 4 hours and this tape was in the drive for the first hour of that time then the tape loaded percent will be 25%. Use this for measuring utilization of the drive from the application standpoint. Duty cycle of the drive since the last tape load. This is a comparison of the time the drive has been active with the time since the last tape load expressed as a percentage. For example, if the last tape load was 4 hours ago and the drive has been active for 3 hours since then, the duty cycle will be 75%. Use this for measuring utilization from the hardware standpoint. Number of drive power cycles since the drive was manufactured. 84 Command View TL GUI

85 Table 22 Information available from the Drive Properties window Usage tab (continued) Item Cleans Firmware Upgrades Number of times the drive has been cleaned since it was manufactured. The number of times the drive has been updated with firmware. 9. Click the Last Loaded Tape tab. The Last Loaded Tape page appears. Figure 12 Drive Properties window Last Loaded Tape tab Information provided on the Last Loaded Tape page is explained in Table 23 (page 86). Using TapeAssure 85

86 Table 23 Information available from the Drive Properties window Last Loaded Tape tab Item Identity Barcode Serial number Format Capacity Vendor The reference defined within the user environment to identify the cartridge. This is the most useful reference for normal use as it should be visible within the application and is usually found on a printed label on the front of the cartridge. It is different from the cartridge serial number, which is defined at manufacture and used by HP support. Click the hyperlink on the barcode itself to access the LTO Tape Properties window for the specific tape. See Table 25 (page 90). The serial number that uniquely identifies the last cartridge loaded in the drive and which is defined during the manufacture of that cartridge. Reference this number when contacting HP support. It can be found on the bottom of the cartridge though it may be difficult to read. The cartridge may also have a barcode, which is defined within the user environment and not usable by HP support. The data format supported by the cartridge. The native (post compression) capacity of the cartridge in GB. The pre-compressed capacity is also given assuming a 2:1 compression ratio, which is an estimate for 'typical' data. The actual capacity of the cartridge will vary depending on the compression ratio of the data written. The manufacturer of the cartridge. Configuration Encrypted Data WORM Write Protected Indicates whether the cartridge contains encrypted data or not. Indicates whether this is a WORM cartridge - Write Once Read Many. Data written to these cartridges cannot be overwritten or erased. Indicates whether the cartridge is write protected or not. Health Worst case data (entire tape) Data written by last drive The amount of tape used to write to the tape. This measurement is averaged across the entire tape. The amount of tape used to write high quality data to the last loaded tape. Even if a warning is reported, the data will still have been written at high quality (unless the drive reported an error). The warning lets you know that more tape was used to write the data than is recommended by HP. A warning will normally trigger an alert. If appropriate, maintenance recommendations are made, for example to clean the drive and/or replace the tape. Life Read/Write Life An assessment of whether the cartridge read/write life remaining is within specification followed by an estimate of the remaining cartridge read/write life. 86 Command View TL GUI

87 Table 23 Information available from the Drive Properties window Last Loaded Tape tab (continued) Item Based on the amount of tape pulled over drive heads compared with HP recommended tape life (normally expressed in terms of 'full volume equivalents' which is the volume of data needed to completely fill a tape). If a life warning is shown, the cartridge should be retired at the next maintenance period. HP recommends HP media for increased load/unload life. An estimate of the percentage of remaining read/write life of the cartridge. Based on the amount of tape pulled over drive heads compared with HP recommended tape life (normally expressed in terms of full volume equivalents,which is the volume of data needed to completely fill a tape). When this figure reaches 0%, the cartridge should be retired. Load/Unload Life An assessment of whether the cartridge load/unload life remaining is within specification followed by an estimate of the remaining load/unload life. Based on the number of load/unload cycles compared with HP recommendation. If a life warning is shown, the cartridge should be retired at the next maintenance period. HP recommends HP media for increased load/unload life. An estimate of the percentage or remaining load/unload life of the cartridge based on the number of loads/unloads compared with HP recommendation. When this figure reaches 0%, the cartridge should be retired. Usage Native Capacity Native Capacity Used Native Capacity Remaining Load/Unloads The maximum capacity of the tape. The amount of data stored on the tape. The capacity remaining on the tape after the exclusion of the used capacity. The number of load and unload operations the drive has performed over the life of the drive. Temperature Maximum internal drive temperature The maximum operational temperature of the sensor located on the controller board of the drive the tape was loaded in followed by an assessment of whether this temperature is within specification. The temperature value will be significantly higher than ambient temperature but dependent on it, as well as on drive usage and air flow. The algorithm that assesses whether the drive is in specification takes account of the location of the sensor and uses that to estimate the thermal conditions of the tape path. A warning reported here should be considered as a warning that the temperature of the tape path has exceeded recommended limits and the airflow of the drive should be investigated. If a warning is shown, the airflow for the drive should be improved. If this cannot be corrected, contact HP support. Note that a warning will normally trigger an alert for the drive at the time so the alert log can be checked to identify the drive. Using TapeAssure 87

88 Using the Tapes Content panel The Content panel displays tape information and enables you to change the status of a tape by performing the following procedure: 1. Select the TapeAssure tab. 2. In the Navigation panel under Data Tapes, click Content to access a list all of the tapes in the libraries that are enrolled in the management station. The Content panel displays the following information for each drive: Tape Status The current status or availability of a tape. Possible values are Available, Vaulted and Retired. Available tapes are those currently residing in a tape library and available for use. Barcode The external barcode on the tape cartridge. Tape Serial Number The serial number that uniquely identifies the tape cartridge. Defined by the tape manufacturer. Library SN (or Hostname) For tapes in libraries, this column displays the serial number of that library. For tapes being used by standalone drives, this column shows the hostname of the server to which the drive is attached. Such hostname entries are highlighted with an asterisk (*). Cartridge Type The vendor ID and data format supported by the cartridge. Format The data format supported by the cartridge. Partitioned Indicates whether the cartridge has been partitioned or not. Partition 0 Native Capacity (Free/Total) The maximum capacity of partition 0 of the tape. Partition 1 Native Capacity (Free/Total) The maximum capacity of partition 1 of the tape. Encrypted Data Indicates whether the cartridge contains encrypted data or not. WORM Indicates whether this is a WORM cartridge Write Once Read Many. Data written to these cartridges cannot be overwritten or erased. NOTE: In the Library SN column, an * marks hostnames with standalone drives. Other entries are tape library serial numbers. 88 Command View TL GUI

89 3. To search for a specific tape: a. Select Actions Search to display the Search dialog box. b. Type or select the appropriate search criteria. For example, type the appropriate information in the Tape Serial Number or Barcode field. Use more than one of the criteria to further narrow the search. For example, select the appropriate library from the Choose Library field and select Yes in the Choose Partitioned field to display only partitioned tapes in the specified library. Click OK. 4. You can change the status of tapes to Available, Vaulted, or Retired to indicate intent, and to have Command View TL display the tapes closer to the top (available) or bottom (vaulted, then retired) of the list. This will help make the list easier to use bacause the Available tapes, the tapes you will work with most often, will remain at the top of the list. To change the status of one or more tapes: NOTE: The status of a vaulted or retired tape remains until you change it back manually, or until a support ticket is created for that tape. At that point, the status is reset to Available. 5. To view properties of a specific tape, click on or check the box next to the tapes, then select Actions Properties.) NOTE: Although you can choose more than one tape, the Properties action will display information for the most recently-selected tape only. The LTO Tape Properties dialog box appears, and displays the Health tab. Using TapeAssure 89

90 At the top of the dialog box, above the tabs, the following information appears: Table 24 Information available from the LTO Tape Properties dialog box Item Tape identification Health Cartridge ID Media Format Last Used Drive Last Sample Time Identifies the tape cartridge ID and media format. The current status of the drive. Identifies the tape by serial number and barcode. Identifies the data format supported by the tape. Identifies the most recent drive in which the tape was used. The time at which the last sample was taken. This information remains visible when any tab is selected. 6. Click the Overview tab to view the general information about the selected tape. Table 25 Information available from the LTO Tape Properties window Overview tab Item Status Library Serial Number In Drive? For tapes in libraries, this column displays the serial number of that library. For tapes being used by standalone drives, this column shows the hostname of the server to which the drive is attached. Such hostname entries are highlighted with an asterisk (*). Indicates whether the tape is in a drive or not. Identity Barcode The external barcode on the tape cartridge. 90 Command View TL GUI

91 Table 25 Information available from the LTO Tape Properties window Overview tab (continued) Item Serial Number Format Vendor Capacity The serial number that uniquely identifies the tape cartridge. Defined by the tape manufacturer. Identifies the data format supported by the tape. The manufacturer of the cartridge. The maximum capacity of the tape. Configuration Encrypted Data WORM Write Protected Indicates whether the cartridge contains encrypted data or not. Indicates whether this is a WORM cartridge - Write Once Read Many. Data written to these cartridges cannot be overwritten or erased. Indicates whether the cartridge is write protected or not. 7. Click the Health tab to view the following information about the selected tape. Table 26 Information available from the LTO Tape Properties window Health tab Item Health Effective Capacity (Average) Effective Capacity (Worst Case) The average quality of write operations for a tape, based on one write pass of the tape (in either the forward or reverse direction). The lowest value for write operations of the tape, based on one write pass. Life Using TapeAssure 91

92 Table 26 Information available from the LTO Tape Properties window Health tab (continued) Item Load/Unload Life Read/Write Life Maximum internal drive temperature An assessment of whether the cartridge load/unload life remaining is within specification followed by an estimate of the remaining load/unload life. Based on the number of load/unload cycles compared with HP recommendation. If a life warning is shown, the cartridge should be retired at the next maintenance period. HP recommends HP media for increased load/unload life. An estimate of the percentage or remaining load/unload life of the cartridge based on the number of loads/unloads compared with HP recommendation. When this figure reaches 0%, the cartridge should be retired. An assessment of whether the cartridge read/write life remaining is within specification followed by an estimate of the remaining cartridge read/write life. Based on the amount of tape pulled over drive heads compared with HP recommended tape life (normally expressed in terms of 'full volume equivalents' which is the volume of data needed to completely fill a tape). If a life warning is shown, the cartridge should be retired at the next maintenance period. HP recommends HP media for increased load/unload life. An estimate of the percentage of remaining read/write life of the cartridge. Based on the amount of tape pulled over drive heads compared with HP recommended tape life (normally expressed in terms of full volume equivalents,which is the volume of data needed to completely fill a tape). When this figure reaches 0%, the cartridge should be retired. The maximum operational temperature of the sensor that is located on the controller board of the drive in which the tape was loaded, and whether that temperature is within specifications. 8. Click the Performance tab to view the following information about the selected tape. 92 Command View TL GUI

93 Table 27 Information available from the LTO Tape Properties window Performance tab Item Data Transfer Estimated Host Transfer Rate Media Transfer Rate The estimated transfer rate of the host averaged over the data transferred to/from the tape since the last load. The transfer rate of the data, after compression, transferred to/from the tape since the last load. Compression Write Compression Ratio Read Compression Ratio Last Sample Time The average write compression ratio of the data written to tape since the last load. The average read compression ratio of the data read from tape since the last load. The time at which the last sample was taken. 9. Click the Usage tab to view the following information about the selected tape. Using TapeAssure 93

94 Table 28 Information available from the LTO Tape Properties window Usage tab Item Usage Native Capacity Native Capacity Used Native Capacity Remaining Load/Unloads Load/Unload Life Read/Write Life The maximum capacity of the tape. The amount of data stored on the tape. The capacity remaining on the tape. The number of load and unload operations the drive has performed over the life of the drive. An assessment of whether the cartridge load/unload life remaining is within specification followed by an estimate of the remaining load/unload life. Based on the number of load/unload cycles compared with HP recommendation. If a life warning is shown, the cartridge should be retired at the next maintenance period. HP recommends HP media for increased load/unload life. An estimate of the percentage or remaining load/unload life of the cartridge based on the number of loads/unloads compared with HP recommendation. When this figure reaches 0%, the cartridge should be retired. An assessment of whether the cartridge read/write life remaining is within specification followed by an estimate of the remaining cartridge read/write life. Based on the amount of tape pulled over drive heads compared with HP recommended tape life (normally expressed in terms of 'full volume equivalents' which is the volume of data needed to completely fill a tape). If a life warning is shown, the cartridge should be retired at the next maintenance period. HP recommends HP media for increased load/unload life. 94 Command View TL GUI

95 Table 28 Information available from the LTO Tape Properties window Usage tab (continued) Item An estimate of the percentage of remaining read/write life of the cartridge. Based on the amount of tape pulled over drive heads compared with HP recommended tape life (normally expressed in terms of full volume equivalents,which is the volume of data needed to completely fill a tape). When this figure reaches 0%, the cartridge should be retired. Last Sample Time The time at which the last sample was taken. 10. Click the Last Loaded Drive tab to view the following information about the selected tape. Table 29 Information available from the LTO Tape Properties window Last Used Drive tab Item Identity Serial number Drive Type Library Serial Number Firmware Revision Firmware Personality The serial number that uniquely identifies the tape cartridge. Defined by the tape manufacturer. The type of drive last used, including generation and interface type. For tapes in libraries, this column displays the serial number of that library. For tapes being used by standalone drives, this column shows the hostname of the server to which the drive is attached. Such hostname entries are highlighted with an asterisk (*). The version of drive firmware the drive is currently operating with. An identifier that distinguishes the firmware among multiple possible variants. Using TapeAssure 95

96 Table 29 Information available from the LTO Tape Properties window Last Used Drive tab (continued) Item Configuration Data Compression Media Removal (application controller) Usually set by the backup application. If enabled, the drive will perform hardware data compression. Refer to the backup application to configure data compression for backups. Usually set by the backup application. If prevented then the tape cannot be removed from the drive. Normally, media removal is enabled after the backup is complete but if the backup aborts it is possible that media removal will still be prevented. Refer to HP support documentation for resolution. Read/Write health (last loaded tape) Write Health Read Health A measure of the amount of tape used to write high quality data to the last loaded tape with the amount of data written to the tape since it was last loaded. Even if the warning is reported, the data will still have been written at high quality (unless the drive reported an error) but more tape was used than recommended by HP. A warning will normally trigger an alert. If appropriate, maintenance recommendations are made, such as to clean the drive and/or replace the tape. HP recommends the use of HP media for maximum confidence. A measure of the ease with which data was read back from the most recently loaded tape with the amount of data read from the tape since it was last loaded. Even if the warning is given, the data will have been read back correctly (unless the drive reported an error) but more error correction was required than recommended. Note that a warning will normally trigger an alert. If appropriate, maintenance recommendations are made such as to clean the drive and/or replace the tape. HP recommends the use of HP media for maximum confidence. Drive Life Head Life Reposition Life Load/Unload Life An estimate of the percentage of remaining head life based on the amount of tape passed over the head compared with worst case life expectancy testing in a clean environment. HP recommends HP media for increased head life. If a life warning is shown, the drive should be replaced at the next maintenance period. HP recommends HP media for increased head life. An estimate of the percentage of remaining reposition life based on the number of changes in direction of the tape over the life of the drive compared with the worst case life expectancy in a clean environment. HP recommends HP media for increased reposition life. If a life warning is shown, the drive should be replaced at the next maintenance period. HP recommends HP media for increased reposition life. An estimate of the percentage of remaining drive load/unload life based on the number of load/unload 96 Command View TL GUI

97 Table 29 Information available from the LTO Tape Properties window Last Used Drive tab (continued) Item cycles over the life of the drive compared with worst case life expectancy testing in a clean environment. HP recommends HP media for increased load/unload life. If a life warning is shown, the drive should be replaced at the next maintenance period. HP recommends HP media for increased load/unload life. Usage Statistics Power On Time Tape Pulled Load/Unload Cycles Percent Loaded (Last Loaded Tape) Duty Cycle (Last Loaded Tape) Power Cycles Cleans Firmware Upgrades Total power on time of the drive since it was manufactured. Total tape pulled through the drive expressed in terms of the equivalent number of full volume writes or reads. Total number of tape loads for the drive since it was new. A comparison of the time the tape was in the drive with the time since the time it was loaded and the following tape load expressed as a percentage. For example, if the time between the two tape loads was 4 hours and this tape was in the drive for the first hour of that time then the tape loaded percent will be 25%. Use this for measuring utilization of the drive from the application standpoint. Duty cycle of the drive since the last tape load. This is a comparison of the time the drive has been active with the time since the last tape load expressed as a percentage. For example, if the last tape load was 4 hours ago and the drive has been active for 3 hours since then, the duty cycle will be 75%. Use this for measuring utilization from the hardware standpoint. Number of drive power cycles since the drive was manufactured. Number of times the drive has been cleaned since it was manufactured. The number of times the drive has been updated with firmware. Internal Temperature Current Temperature Max Temperature (since last power cycle) The current temperature reported by the sensor located on the drive controller board. The current temperature value will be significantly higher than ambient temperature but dependent on it, as well as drive usage and air flow. The algorithm that assesses whether the drive is in specification takes account of the location of the sensor and uses that to estimate the thermal conditions of the tape path. If a warning is shown, the airflow for the drive should be improved. If this cannot be corrected, contact HP support. Note that a warning will normally trigger an alert. The maximum operational temperature reported by the sensor located on the drive controller board since the last power cycle with an assessment of whether the maximum temperature of the tape path is within specification. The maximum temperature value will be Using TapeAssure 97

98 Table 29 Information available from the LTO Tape Properties window Last Used Drive tab (continued) Item significantly higher than ambient temperature but dependent on it as well as drive usage and air flow. The algorithm that assesses whether the drive is in specification takes account of the location of the sensor and uses that to estimate the thermal conditions of the tape path. If a warning is shown, the airflow for the drive should be improved. If this cannot be corrected, contact HP support. Note that a warning will normally trigger an alert. 11. Click Close to exit the Tape Properties window. Viewing tape health The TapeAssure tape health panel lists: Tape Status The current status or availability of a tape. Possible values are Available, Vaulted and Retired. Available tapes are those currently residing in a tape library and available for use. Barcode The external barcode on the tape cartridge. Tape Serial Number The serial number that uniquely identifies the tape cartridge. Defined by the tape manufacturer. Library SN (or Hostname*) For tapes in libraries, this column displays the serial number of that library. For tapes being used by standalone drives, this column shows the hostname of the server to which the drive is attached. Such hostname entries are highlighted with an asterisk (*). Overall Health An Overall Health icon and a details link allow you to view the Tape Health and Life graphs and tabular data. Cartridge Type The vendor ID and data format supported by the cartridge. Read/Write Life (%Life Remaining) Remaining Read/Write life of the cartridge as a percentage. Load/Unload Life (%Life Remaining) Remaining Load/Unload life of the cartridge as a percentage of its recommended life. Max Internal Temperature Maximum temperature encountered by the cartridge during its lifetime (while in a drive). Effective Capacity A measure of the amount of tape used to write high quality data to the tape over its lifetime. Even if a warning is reported, the data will still have been written at high quality (unless the tape reported an error), though more tape was used to do so than recommended by HP. Note that a warning will normally trigger an alert. If appropriate, maintenance recommendations are made, such as checking for Write Quality problems with drives, or retiring the tape. Service Action A recommendation for service based on the health criteria. More than one service action may apply; hover over the entry with the mouse to see a tool tip containing all recommended service actions for the drive. NOTE: In the Library SN column, an asterisk (*) marks hostnames with standalone drives. Other entries are tape library serial numbers. For information on searching for a specific tape, see Searching for a specific tape (page 108). 98 Command View TL GUI

99 Viewing Tape Health and Life The Tape Health and Life shows the recent health history of a particular tape. Library administrator can view health related information including a graph showing what the tape health has been across the last several backups over multiple drives. In addition, you can drill down into the recent health history of any drives that used that tape. This helps determine if there is a problem with the tape or with a particular drive that has been using it. To view the Viewing Tape Health and Life: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Data Tapes, select Health. A list of all of the tapes appears. Alternatively, in the Navigation panel under Dashboard, select Drives and Tapes Needing Attention. A list of all tapes that need attention (in a critical or warning state) appears. 3. Click on the tape, then select Actions Properties, or double click the row, to launch the tape properties. 4. Click the Overall Health link to open the tape health graphs. The Tape Health/Life window displays the following: Tape Barcode/Serial Number Library Serial Number Overall Health calculated based on the recent worst status of the tape health parameters TapeRWLifeQual, Load/UnLoad Life, Max Internal Temperature, and Effective Capacity Effective Capacity/Max Internal Temperature based on the last backup Write Health tab The Write Health tab shows the write health history of the tapes across the last several backups and over multiple drives as both a graph and a table. On the graph, the red, yellow, and green bands represent the critical, warning, and healthy status, respectively, of the tape write health. The X-axis represents the drive serial number and the Y-axis represents the effective capacity of the tape. The table displays the drive serial number, the date/time, and the effective capacity of the tape. Using TapeAssure 99

100 Use the Sample Time to filter the write health history for the tape loaded onto multiple drives between the specified time intervals. In addition, each drive serial number is a link to the drive write health history. To export the report as a PDF, click Export Report at the bottom of the graph. This will allow you to save the graph locally or it. You can also export only the graphs or the complete report. Life tab A set of parameters decide the life of a tape and they deteriorate over time due to wear and tear. Each backup leads to the generation of a Support Ticket that contains information about the quality of the backup. These life parameters keep reducing with each backup. The Life tab shows the trend of deterioration of the life parameters and recommends the action to be taken before the tape becomes unusable. The following are the life parameters of a tape and are compared to the HP recommended specification: TapeLoadLife the remaining load/unload life of the cartridge as a percentage TapeReadWriteLife the remaining read/write life of the cartridge as a percentage A simple regression is done on the historical data that the management station has collected over a period of time for these life parameters. As a result, there is a trend line for each parameter. The trend line with a greater slope value indicates that the parameter is deteriorating at a faster pace than the others and determines the life of the tape (this parameter leads to the tape being unusable faster than the other parameters). The screen displays the trend line of the parameter that is degrading at the fastest pace. The trend line is then extrapolated to know when this parameter would become 0 in time; based on this date, a set of recommendations are made for this tape. There are three kinds of messages for the life of a tape: Tape is at the end of its recommended life if any of the tape s life parameters are already less than or equal to 0 based on last sample date Tape is nearing the end of its recommended service life when tape life trend data for <tape serial number> indicates the tape will reach the end of its serviceable life within the next six months Tape is within the recommended serviceable life when tape life trend data for <tape serial number> indicates the tape will not reach the end of its serviceable life within the next six months 100 Command View TL GUI

101 NOTE: All the analysis and recommendations are based on the date when the last support ticket was received by the management station for a particular tape/drive. Viewing tape utilization The TapeAssure tape utilization panel lists: Tape Status The current status or availability of a tape. Possible values are Available, Vaulted, and Retired. Available tapes are those currently residing in a tape library and available for use. Barcode The external barcode on the tape cartridge. Tape Serial Number The serial number that uniquely identifies the tape cartridge. Defined by the tape manufacturer. Library Serial Number For tapes in libraries, this column displays the serial number of that library. For tapes being used by standalone drives, this column shows the hostname of the Using TapeAssure 101

102 server to which the drive is attached. Such hostname entries are highlighted with an asterisk (*). Cartridge Type The vendor ID and data format supported by the cartridge. Loads/Unloads (In Sample Time) The number of times this tape has been loaded into a drive in the specified time period. Data Written (In Sample Time) The amount of data written to the tape during the selected time window. Data Read (In Sample Time) The amount of data read from the tape during the selected time window. Capacity Used (At last sample) Amount of the native capacity that contains data. Last Sample Time The time at which the last sample was taken. To view the media performance and utilization history of a particular tape, click the linked serial number. See Viewing the tape utilization and performance history (page 102). When a management station is reconnected to the network after more than 24 hours offline, the utilization panel display can be inaccurate. The TapeAssure data queued up on active drives and libraries arrives in bulk. To display a more accurate utilization, select Actions Choose Sample Time, and choose the next longest time frame (7 days or more). See Choosing a sample time (page 67) for details. For information on searching for a specific tape, see Searching for a specific tape (page 108). Viewing the tape utilization and performance history The tape utilization and performance history panel displays the media format, drive type, library serial number, and sample time. The default sample time is one month. To view the tape utilization and performance history of a tape, use one of the following procedures: 1. Navigate to the Tape Utilization tab. 2. Click the linked serial number. The Tape Utilization and Performance History page opens and contains three tabs: Tape Capacity, Tape Unloads, and Tape Performance. Or: 1. Navigate to the Drive Utilization or the Drive Performance tab. 2. Click the linked serial number. The Drive Performance and Utilization History page opens and contains three tabs: Drive Performance, Drive Utilization, and Utilization Analysis. 3. Click the linked tape serial number. The Tape Utilization and Performance History page opens and contains three tabs: Tape Capacity, Tape Unloads, and Tape Performance. If the tape has not been utilized over the selected time period, no data is shown in the graphical view. Tape Capacity tab The Tape Capacity tab displays a bar graph showing how much tape is being used (the percentage full) by a particular drive. The X-axis is the drive serial number; each serial number is a link to the Drive History page with the Drive Performance tab selected. The Y-axis is the number of uploads. 102 Command View TL GUI

103 Hovering over a bar shows a tool tip of the drive serial number, date, and percentage of the tape full. Beneath the graph, a table displays the serial number of the drive where the tape was used, the date/time, and the percentage full. Tape Unloads tab The Tape Unloads tab provides a bar graph showing how many times the tape is loaded and unloaded. The X-axis is the date on which the tape was unloaded, and the Y-axis is the percentage full from 0 to 100 in increments of 20. Using TapeAssure 103

104 Hovering over a bar shows a tool tip of the date and number of unloads. Beneath the graph is a table showing the date the tape was unloaded in the drive and the number of unloads. Tape Performance tab The Tape Performance tab, information about how the tape performed historically with each drive is shown.there are two bar graphs for each day representing the native transfer rate and the host transfer rate. The X-Axis displays the tape's serial number and date. The serial number is a link that launches the Drive Performance and Utilization dialog that defaults to the Drive Performance tab. The Y-Axis displays the transfer rate in MB/s. 104 Command View TL GUI

105 Hovering over or clicking a host transfer rate data point on the graph displays a tool tip that shows the tape serial number, barcode, and the date and time. On the Host transfer rate graph it also shows the estimated host rate in MB/sec and the compression ratio. On the Native transfer rate graph it also shows the native transfer rate in MB/sec. Beneath the graph, the following utilization data is shown in a table: Serial number Date/time Using TapeAssure 105

106 Estimated host transfer rate Write compression ratio Read compression ratio Media transfer rate To export the report as a PDF, click Export Report at the bottom of the graph. This will allow you to save the graph locally or it. NOTE: Exporting the graph to a PDF converts the 3D bar graph to a 2D line graph. Launching the Newly Added Tapes graph The Newly Added Tapes graph allows you to view the number of new tapes used per time period plotted over a longer time period. New tapes means any tapes that have been added to this Command View TL Management Station (MS). This could include tapes that have never been used or used tapes that are new to this MS in the user-defined time range. There are a number of uses for this information: Knowing a run-rate for tapes added so you know when to place orders for new tapes Planning and budgeting for additional tapes Seeing patterns of the tapes being added in a month or week Keeping control of the total tapes that are used in the data center/library Analyzing if the number of tapes used is in line with the data that is written To launch the Newly Added Tapes graph, in the Navigation panel select TapeAssure Data Tapes Newly Added. This opens the graph showing data for Last One Year by default. NOTE: This shows the newly added tapes only for the libraries having a TapeAssure Advanced License. If there are no libraries with the Advanced License, the following message is displayed: Insufficient data available to plot the graph or Command View TL TapeAssure Advanced license is not available. Please install the Command View TL TapeAssure Advanced license for the appropriate tape libraries. To install a license, click 'Licensing' tab on the left pane and add the Command View TL TapeAssure Advanced license. On the graph: The Newly Added graph (left vertical axis, in blue) is a column graph showing the number of new tapes added over the selected time period (the default is One Year). If there is less than two years of data, the graph is grouped by weeks; if there is less than two years of data, the graph is grouped by month and year. The Total Added graph (right vertical axis, in green) is a line graph showing the total number of tapes added over the selected time period (the default is One Year). If there is less than two years of data, the graph is grouped by weeks; if there is less than two years of data, the graph is grouped by month and year. Slider and Zoom Effect: a small replica of the original graph is shown at the top. Use the slider at the bottom to select a particular portion of the graph to zoom into. This is reflected in the bigger graph, and the horizontal axes adjusts accordingly to analyze the data for a smaller time period. Tool Tips: Hover over the preview graph or the actual graph to see tool tip that shows the week (less than two years of data) or month (more than two years of data) start date of the data. 106 Command View TL GUI

107 You can change the sample time from the top bar (under the Actions menu) using the predetermined times or by setting a custom range. In addition, you can select a specific library from the drop-down box. The top bar also allows you to refresh, print, and export to PDF the graph. The Actions menu allows you to refresh the graph and export the report. NOTE: Although the start and end dates of the graph run for the entire week or month, only the data within the selected time period is retrieved. For example, in the week labeled 09/04/2011 to 09/10/2011, if the selected time period begins on 09/08/2011 then only data for the 8th, 9th, and 10th is contained in that week. If the selected time period is greater than 104 weeks, the data in the graph is grouped by months. Otherwise, it is grouped in weeks. Figure 13 Sample Time Range is Less than Two Years Using TapeAssure 107

108 Figure 14 Sample Time Range is More than Two Years Searching for a specific tape To search for a specific tape: 1. Select Actions Search to display the Search dialog box. 2. Type or select the appropriate search criteria. For example, type the appropriate information in the Tape Serial Number or Barcode field. Use more than one of the criteria to further narrow the search. For example, select the appropriate library from the Choose Library field, select Cartridge type and Media vendor field to display specified tapes. 3. Click OK. Viewing information about the Cleaning Tapes Information about cleaning tapes is compiled and reported by TapeAssure. To access the cleaning tapes information or to change the status of a cleaning tape, in the Navigation panel, under Cleaning Tapes, select Life. The Life screen lists all cleaning tapes, and the following information: Tape Status Indicates whether the tape is Available or Retired. Barcode The external barcode on the cleaning tape cartridge. Tape Serial Number The serial number that uniquely identifies the cleaning tape cartridge. Defined by the tape manufacturer. Library SN The HP serial number that uniquely identifies the library. Drive SN The serial number that uniquely identifies the drive in which the cleaning tape is currently located. Last Used The time at which the cleaning tape was last used. 108 Command View TL GUI

109 Cleans Remaining Indicates the number of times the cleaning tape can be successfully used to perform a cleaning. Status Based on the number of uses remaining for the cleaning tape, appropriate messages are displayed in this field. If there are 5 or fewer uses remaining on the cleaning tape, the message indicates the tape should be replaced soon. If there are no uses remaining, the message indicated the tape must be replaced now. You can change the status of cleaning tapes to Retired to indicate intent, and to have Command View TL display the tapes closer to the bottom of the list. This makes the list easier to use, as the Available tapes, the tapes you work with most often, remain at the top of the list. To change the status of a cleaning tape: 1. Select the box next to the appropriate cleaning tape or tapes. If no tape is selected, the Change Tape Status Error dialog box displays. Click OK to clear the dialog box, then select a tape or tapes. 2. Click Actions Change Tape Status Retired. NOTE: The status of a retired cleaning tape remains until a support ticket is created for that tape. At that time, the status is automatically reset to Available unless there are 0 cleanings remaining on the tape. TIP: To apply a filter to a group of drives, type the pattern filter criteria in the filter text box provided on the toolbar and click Apply the filter string entered at left. For example, to search for LTO-5 cartridges, enter LTO-5 in the filter text and click Filter. To clear the filter, click Clear filter string. For information on searching for a specific tape, see Searching for a specific tape (page 108). Exporting Library Data to CSV via TapeAssure You can export the TapeAssure data collected by the current management station to a comma-separated-value file (.csv) and then use that data to generate charts and reports with a spreadsheet program or custom scripts. To export TapeAssure data: 1. In the Launcher window, click the TapeAssure tab. 2. Click Operations Export to CSV and then click Actions Export Library Data to CSV. 3. Read the information, then click Next. 4. In the Select Libraries section, do one of the following: Select Export everything present in the MDS database. Select Choose libraries currently managed by the management station, then select the box or boxes next to the appropriate libraries in the table. Use the Select All or Clear All buttons, if needed. 5. In the Select Time Frame section, select the time frame for the export, either by selecting a time period in the For field, or by specifying a time frame in the Date Range field. 6. Click Next. 7. Browse to a location for the exported data to be placed. 8. Accept the file name suggested in the File Name field or specify a new one. 9. Make the appropriate choice in the Files of Type field. 10. Click Next. 11. Verify the information in the Export Library Data Summary, then click Finish. 12. Click OK in the Data Export Successful dialog box. Using TapeAssure 109

110 Exporting TapeAssure panels as PDF files The following TapeAssure panels can be exported as PDF files for offline analysis: Dashboard Performance Advisor Collection status Drives (Health, Performance, Utilization) Data Tapes (Content, Health, Utilization, Newly added) Cleaning Tapes life Specific drive performance and utilization Drive health and life Tape health and life Drive performance and utilization history Tape utilization and performance history Drives and tapes needing attention Library TapeAssure Tabular view (Overview and Usage) Moves per library Unused slots per library To generate PDF reports: 1. Navigate to the specific panel for which you want a report. 2. Do one of the following: Click the Export Report on the toolbar. Select Actions Export Report. Click Export Report on the panel (available only in pop-up panels). 3. Choose the export options. 110 Command View TL GUI

111 Export type: Select Export Complete Report for detailed report (default) Select Export Chart Only to save only charts Save or Select Save to Local System to save the report locally (default) Select Send a Copy as to the report 4. Press Ok to continue. Using TapeAssure 111

112 5. If you selected Save to Local System, click Ok when asked to save the file locally. If you selected Send a Copy to , enter the additional details and click Ok. Sent can be customized using the Customize checkbox. You can save for future use all the addresses entered using the Save addresses checkbox. Additional items to note: Export report will export only the graphs that have a minimum of three data points. In the exported PDF file, graphs with less than the minimum will show the message, Data not available/insufficient data. The default file names are: Complete report: TA <Feature>_<Drive/Lib/Tape identifier>_hhmm_mmddyyy.pdf Charts only: TA_<Feature>_<Drive/Lib/Tape identifier>_hhmm_mmddyyy_charts.pdf Ensure the file is saved with the.pdf extension when saving to local system. If there is a problem saving the PDF file to the local system, a message is displayed to choose a different location. If you selected both Save to Local System and Send a Copy to , you will be prompted to save the file locally first and then . SMTP must be configured to send PDF report as . The Save addresses checkbox saves the IDs on the local system and will not be shared across browsers or other systems. 112 Command View TL GUI

113 Scheduling a Library Data Export via TapeAssure You can schedule data to be exported from a specific library one time or on a recurring schedule. To schedule a data export: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Operations, select Export to CSV. 3. Select Actions Schedule Library Data Export. The Schedule Library Data Export dialog box appears. Figure 15 Viewing the Schedule Library Data Export dialog box 4. Enable the scheduler if it is not already enabled. 5. Select the time at which the save will occur. 6. Select the start and end dates. Select No End Date for a one time report or to have reports exported for an indefinite time period. 7. Select a repeat interval. 8. If you selected a Weekly repeat interval, select the day of the week for the report. 9. In the Select Destination Path section, select the destination directory for the reports, either by selecting the Default Path option, or by selecting New Path and typing the appropriate destination directory in the field. 10. Click OK. 11. Click OK again, in the Scheduler configuration Successful dialog box. Analyzing TapeAssure data from CSV files using the TapeAssure Analysis Template The TapeAssure Analysis Template uses data exported from Command View TL to create graphs and tables that help backup administrators answer important questions about drive and media health, performance, and utilization. Over thirty pre-defined graphs and tables display write and read margin, host and native data transfer rates, megabytes read and written, write and read compression ratios, drive unloads, drive utilization percentages, and media capacity. These metrics can be analyzed by drive, by tape, and over time by day, week, day of week, month, or week of year to satisfy a variety of user needs. NOTE: The only file opened and operated on by the Template is a user-selected Tickets.csv file. No other information is gathered, and no changes are made to your computer, registry, or Office settings. Using TapeAssure 113

114 HP Command View TL version 2.5 or later is required to export TapeAssure data for use in the Template. TapeAssure data can be gathered from the following HP tape libraries: EML E-Series, ESL E-Series, MSL G3, 1/8 Autoloader. Selected standalone tape drives are also supported through the TapeAssure Service driver, available from The TapeAssure Analysis Template is a Microsoft Excel spreadsheet with embedded macros. Two versions are available: one for Excel 2003 and the other for Excel 2007 or In Excel 2007 and 2010, a custom TapeAssure tab and ribbon menu are included for easy access to all graphs and start-up options. Macro security settings must be configured to allow user-selected macros to run. To configure macro security in Excel 2003: 1. From the main menu bar, select Tools Macro Security. 2. Choose the Medium setting, then click OK. 3. Close and reopen Excel and the Template. The settings take effect. To configure macro security settings in Excel 2007: 1. Click the Office button, usually in the upper left corner, and select Excel Options. 2. Select Trust Center and click the Trust Center Settings button. 3. In the Trust Center window, select Macro Settings, click Enable all macros, then click OK. 4. Close and reopen Excel and the Template. The settings take effect. To configure macro security settings in Excel 2010: Look for the Security Warning bar just below the menu ribbon and click the Enable Content button. The settings take effect without needing to close or reopen Excel. To create graphs and tables using the TapeAssure Analysis Template: 1. Export your collected TapeAssure data from Command View TL. See Exporting Library Data to CSV via TapeAssure (page 109) or Scheduling a Library Data Export via TapeAssure (page 113). NOTE: Each Tickets.csv file contains data collected from a single library, or in the case of standalone tape drives, from a single host. Data on all drives and tapes within that library (or collected by that host) are contained in one Tickets.csv file. The library serial number is provided as part of the file name so that, for example, TapeAssure data from a library with serial number US would be stored in the US124357_Tickets.csv file. In the case of standalone tape drives, the name of the host collecting TapeAssure data is used as part of the file name. For example, TapeAssure data from a host named mytapehost would be stored in the mytapehost_tickets.csv file. 2. Open the TapeAssure Analysis Template (.xls or.xlsm) file. If prompted, select Enable Macros (in Excel 2003). If additional prompts or messages appears, refer to the Minimum Requirements section of the HP Command View TL TapeAssure Analysis Template white paper, available at 3. Follow the instructions on the opening screen of the template, use the Help tab to view answers to frequently asked questions on how to get started with the Template, and see the HP Command View TL TapeAssure Analysis Template white paper, available at support/cvtl for more uses of this template. Backing up the TapeAssure database You can schedule a backup of the TapeAssure database one time or on a recurring schedule. A TapeAssure database backup file can be used to restore the database after a failure. When you restore a previously-saved database file of the same Command View TL version, the current database and associated data is first saved as a backup database file then is overwritten. All data that was added to the current database after the restore file was saved will be lost. A restore action cannot be undone; however, you can restore the (automatically-saved) current database if necessary. If the restore operation fails, the current database is not changed. 114 Command View TL GUI

115 NOTE: A management station can only have one scheduler running. Restoring an older version of the Command View TL TapeAssure database is not supported. To schedule a one-time or recurring TapeAssure backup: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Operations, select Save/Restore Database. The Save/Restore Database window appears. If no backups have been saved, actions that can be taken from this window are listed. If backups have been saved, the list of backups is shown. 3. Select Actions Scheduled Backup of Database. The Scheduler to Save Database dialog box appears. 4. Enable the scheduler if it is not already enabled. 5. Select the time at which the save will occur. 6. Select the start and end dates. Select No End Date for a one time report or to have reports exported for an indefinite time period. 7. Select a repeat interval. 8. If you selected a Weekly repeat interval, select the day of the week on which to save the report. 9. Select the destination directory for the reports, either by selecting the Default Path option, or by selecting New Path and typing the appropriate destination directory in the field. 10. In the Retention Policy section, select the number of backup files (1 5) to be retained. 11. Click OK. 12. Read the text in the Scheduler configuration Successful dialog box, then click OK. To stop the scheduler, clear the Enable Scheduler box in Scheduler to Save Database window. Restoring a TapeAssure database file When you restore a previously-saved database file, the current database and associated data is first saved as a backup database file then is overwritten. All data that was added to the current database after the restore file was saved will be lost. A restore action cannot be undone; however, you can restore the (automatically-saved) current database if necessary. If the restore operation fails, the current database is not changed. To restore an existing TapeAssure database file: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Operations, select Save/Restore Database. The Save/Restore Database window appears. If no backups have been saved, actions that can be taken from this window are listed. If backups have been saved, the list of backups is shown. 3. Click Actions Restore Database. 4. In the Restore Database dialog box, if the file was saved to the devault location, it is listed under Default Path. Select the file name and click Next. 5. If the file was saved to an alternate location, click to select Alternate Path. The Select TapeAssure Database File dialog box appears. Select the appropriate path and click the backup file to be restored, then click Next. 6. Read the cautionary message in the Restore Database window, select the box to indicate that you have read the warning, then click Finish. 7. Read the text in the Restore Database confirmation dialog box, then click Yes. 8. Click OK in the Restore Database Success dialog box. Using TapeAssure 115

116 NOTE: Restoring an older version of the Command View TL TapeAssure database is not supported. Saving or copying a database backup file Existing backup files can be copied to another location and renamed using the following procedure: 1. In the Launcher window, click the TapeAssure tab. 2. In the Navigation panel under Operations, select Save/Restore Database. The Save/Restore Database window appears. If no backups are listed, there are no backups saved. See Backing up the TapeAssure database (page 114) to begin saving backup copies of the database. If backups have been saved, the list of backups is shown. 3. From the list of backups available, click to select the backup to be saved. 4. Select Actions Save Backup File As. The Save dialog box appears. 5. Select the destination location, either verify that the file name is correct or type a name into the File Name field, and click Save. 6. Read the text in the Save Successful dialog box, then click OK. The original backup file remains unchanged, and the copy of the file is saved to the specified location and file name. Using data verification The data verification feature provides an automated process to validate media readability and data integrity on your backup tapes. By quickly identifying the degrading media and notifying select users via , events, and reports, data verification helps you avoid failures in your data restores. In addition, the data verification process scans tapes as a background process without interfering with your running applications. Table 30 (page 116) and Table 32 (page 116) list the drive and tape compatibility with data verification. Table 30 Drive Compatibility for Drive Assessment Drive Type LTO 5 LTO 6 LTO-7 Minimum Tape Generation LTO-4 LTO-5 LTO-6 Maximum Tape Generation LTO-5 LTO-6 LTO-7 Table 31 Drive Compatibility for Data verification Drive Type LTO-5 LTO-6 LTO-7 Table 32 Tape compatibility Type Cleaning tapes Partitioned tapes Backup tapes Minimum Tape Generation LTO-3 LTO-4 LTO-5 Compatible with Data Verification? No Yes Yes Maximum Tape Generation LTO-5 LTO-6 LTO-7 Compatible with Drive Assessment? No No Yes 116 Command View TL GUI

117 Table 32 Tape compatibility (continued) Type Encrypted tapes WORM tapes Compatible with Data Verification? Yes Yes Compatible with Drive Assessment? No No Table 33 (page 117) shows the average time taken for different data verification test options in LTO-5 and LTO-6 tapes. Table 33 Average time for data verification tests Tape Generation Test Option Data Verified Time Taken (average) LTO-7 Quick 200 GB 12 min LTO-7 Moderate 1.2 TB 50 minutes LTO-7 Full 6 TB 5 hours LTO-6 Quick 39 GB 5 minutes LTO-6 Moderate 500 GB 55 minutes LTO-6 Full 2.5 TB 5 hours LTO-5 Quick 38 GB 5 minutes LTO-5 Moderate 300 GB 45 minutes LTO-5 Full 1.5 TB 4 hours 30 minutes NOTE: The data verification feature requires a Data Verification license. You must install the Command View TL license and Data Verification license for at least one tape library. See Adding a license key (page 40) for details on installing a license. Table 34 (page 117) displays the data verification support for tapes in user partition. Table 34 Data verification support for tapes in user partition Library Type ESL G3 ESL G3 MSL6480 Firmware Version < 680H >= 680H Any Supported? No Yes No Configuring the libraries to use data verification For data verification to function, you must enable CVTL user on each library that will use it. NOTE: Ensure you disconnect primary ports (FC/SAS) for all the drives during the Data Verification testing. If Data Verification testing is run on a user partitioned drive, the ports need not be disconnected. 1. Launch the ESL G3 Library Management Console. 2. Go to Setup Network Configuration Network Security Settings. This opens the Security Settings window. 3. Enable the CVTL user if it is not already enabled. 4. Click OK. Using data verification 117

118 Creating the data verification partition You must create a data verification partition on the library that will use data verification. Tapes will reside in the data verification partition as they are being tested. 1. In the Launcher window, click the Data Verification tab. 2. In the navigation panel under Data Verification, select Control Panel. 3. Select the library on which to create the data verification partition. 4. Select Actions Create DV Partition. This launches the Create Data Verification Partition wizard. NOTE: The Create DV Partition menu option is only enabled if the selected library does not already have a data verification partition. The service status will be Not Configured. You can also launch the wizard by clicking the linked service status for that library. The wizard launches if the library has the following prerequisites: For ESL G3 One LTO 5, LTO 6 or LTO-7 drive Six available storage slots Six available I/E slots For MSL6480 One LTO 5, LTO 6, or LTO-7 drive Five available storage slots One available I/E slot 5. On the Welcome screen, select Simple or Custom and click Next. Simple Specify the number of drives, slots, or mail slots and the drive domain for creating the DV partition. You can select drives of only one domain type, that is, LTO 5 or LTO 6. Custom Select specific drives, slots, or mail slots to be part of the DV partition. This option enables you to create mixed partition, that is, LTO 5 and LTO Command View TL GUI

119 NOTE: Custom is available for ESL G3 firmware version 680H onwards and MSL6480. If the ESL G3 library firmware version is earlier than 680H, upgrade the firmware to 680H for enabling this option. Simple is available for ESL G3 firmware versions earlier than 680H and later CVTL releases support MSL6480 firmware greater than On the Property Selection screen, select the Drive Domain from the drop-down menu for creating Simple DV partition. Click Next. Currently, only LTO 5 and LTO 6 are supported. NOTE: The partition name is automatically assigned as DVP and cannot be changed. The wizard does not support creating a mixed mode of LTO 5 and LTO 6 drives on one library. However, you can create this using the ESL G3 Library Management Console. 7. On the Resource Selection screen, enter the number of drives, storage slots, and I/E slots that the partition will use. The available quantity is provided. Using data verification 119

120 Click Next. 8. Confirm your selections and click Finish. A success message is shown when the data verification partition is created. 9. On the Drive Selection screen, select the drives for creating Custom DV partition. Click Next. 10. On the Slot Selection screen, select the slots that you want to include in the DV partition and click Next. The slots are grouped in segments where one segment comprises six slots. 120 Command View TL GUI

121 11. On the MailSlot Selection screen, select the mail slots that you want to included in the DV partition and click Next. The mail slots are grouped in segments where one segment comprises six mail slots. 12. Confirm your selections and click Finish. A success message is shown when the data verification partition is created. Using data verification 121

122 NOTE: When recreating a data verification partition, you must remove the current partition before creating the new one. Mixed partition is not supported by CVTL. Mixed partition can be created by Library Management Console. Modifying the data verification partition You can modify the data verification partition to change the number of drives, slots, or mail slots. The Modify DV Partition option is enabled if the partition is already created. You can modify the data verification partition only when data verification is not running. NOTE: The Modify DV Partition option is only applicable for ESL G3 firmware version 680H or later. It is not available for MSL In the Launcher window, click the Data Verification tab. 2. In the navigation panel under Data Verification, select Control Panel. 3. Select the appropriate library and click Stop Service. 4. Select Actions Modify DV Partition. This launches the Modify Data Verification Partition wizard. 5. On the Welcome screen, click Next. 6. On the Drive Selection screen, verify the selected drives and make necessary selections. Click Next. 7. On the Slot Selection screen, verify the selected slots and make necessary selections. Click Next. 8. On the MailSlot Selection screen, verify the selected mail slots and make necessary selections. Click Next. 9. Confirm your selections and click Finish. A success message is shown when the data verification partition is modified. Deleting the data verification partition You can delete the data verification partition only when data verification is not running. The service status must be Stopped. 1. In the Launcher window, click the Data Verification tab. 2. In the navigation panel under Data Verification, select Control Panel. 3. Select the appropriate library. 4. Click Stop Service. 5. Select Actions Delete DV Partition. 6. Click Yes on the confirmation window. A success message is shown when the data verification partition is deleted. Viewing the Data Verification Control Panel The Control Panel provides an overview of the libraries with a Command View TL and Data Verification license; see Using license keys (page 168) to install the licenses. It also allows you to enable or disable data verification for a particular library. In the Launcher window, click the Data Verification tab. The Control Panel opens by default and lists the libraries by serial number with a qualified data verification license. For each library it lists the total number of slots available in the data verification partition, total number of mail slots available in the data verification partition, total number of drives in the data verification partition, total purchased license quantity, number of data verification licenses available, and the current status of the data verification engine. 122 Command View TL GUI

123 Setting Username and Password To enable Data Verification, ensure: Username must be CVTL. Enter password. NOTE: You must enter the password used to configure the MSL6480 library. Using data verification 123

124 NOTE: Restart the DV engine if: A DV partition is modified. The library or the drives are rebooted or taken offline. Tape drives are added, removed, or replaced in a tape library. Remove existing media from the affected drives in the DV partition using Command View TL or any other application. Select the drive and click start to scan the slots and drives and also restarts the DV engine. If the data assessment results are poor or fair, an notification is sent. To configure notifications for data verification, see Setting up data verification notifications (page 137). You can run a maximum of six drive assessment tests, data verification tests, or a combination of both at one time. LTO-7 drives require cleaning at a higher frequency. HP recommends, you must have a cleaning media available in Data verification partition before starting the data verification test. Starting and stopping the data verification service For each library, you can start and stop the data verification service. 1. In the Launcher window, click the Data Verification tab. The Control Panel opens by default. 2. Select the row of the library on which to start or stop the service. 3. Click the start or stop button in the app bar as appropriate. Setting the default verification type For each library, you can specify the default verification type used when a tape from that library is tested. 1. In the Launcher window, click the Data Verification tab. The Control Panel opens by default. 2. Select the library on which to create the data verification partition. 3. Select Actions Change default settings. This opens the Change Default Settings window. 4. Select the default verification type: Full Data Verification is carried out for all the data on the tape. Moderate 20% of the data written on the tape is verified (in a sequential way) Quick Two to four wraps of data written on the tape is verified 5. Click OK. 124 Command View TL GUI

125 Deleting the data verification test logs For all libraries, you can delete the data verification test log files that are older than 30 days. 1. In the Launcher window, click the Data Verification tab. The Control Panel opens by default. 2. Select Actions Delete DV test logs. This opens a confirmation/warning window. 3. Click Yes to clear the detailed data verification logs. Viewing the detailed data verification information for each library 1. In the Launcher window, click the Data Verification tab. 2. In the navigation panel under Data Verification, select Control Panel. Using data verification 125

126 3. Click the linked library serial number to view the Test Setup Details screen for that library. The Test Setup Details screen has three tabular windows. You can maximize/minimize each window using the button in the top right corner. Tapes in Partition lists the tapes present in the data verification partition; see Viewing tapes that are present in the data verification partition (page 126). Tapes under Verification lists the tapes currently being verified; see Viewing tapes that are currently under data verification (page 127). Tapes/Drives Queued for Verification lists the tapes currently in the data verification queue; see Viewing tapes that are queued for data verification (page 127). Viewing tapes that are present in the data verification partition The Tapes in Partition section of the Test Setup Details screen lists the tapes present in the data verification partition. 126 Command View TL GUI

127 A warning symbol next to the barcode in this window means the tapes are not supported by data verification. See Table 30 (page 116) for compatible tapes. You can use the Tapes in Partition window to mark known good tapes for use with the drive assessment test: 1. Select the tapes known to be good; use Ctrl+select to select multiple tapes at a time. 2. Click the Mark/Unmark button ( ) on the app bar. A confirmation/warning box appears. 3. Click OK. Click the linked previous verification result to see the details of the last verification test. NOTE: The Tapes in Partition window may be empty on its initial launch. Starting the data verification service for the selected library will synchronize all the necessary data from the library. This window may list more tape cartridges than listed in the Policies Manage Tapes view. No action is required; in time the two views will be consistent. Viewing tapes that are currently under data verification The Tapes under Verification section of the Test Setup Details screen lists the tapes currently undergoing data verification. Viewing tapes that are queued for data verification The Tapes/Drives Queued for Verification section of the Test Setup Details screen lists the tapes in the queue for data verification. Using data verification 127

128 Viewing drives that are present in the data verification partition You can view the drives in the data verification partition from the Test Setup Details screen. Select Actions Drive Assessment Test or click Drive Assessment Test on the app bar to open the Drive Details window listing the drives in the data verification partition. Select the drive from the list. indicates the drive is in healthy condition. indicates that three consecutive data assessment tests on this drive have failed. You should run the drive assessment test on this drive. indicates the drive is in critical state and will no longer be used for drive and data assessment tests. Contact HP Support for further assistance. You can click Add to queue and the system will queue the selected drive for the drive assessment test using the tape you select from the Select Tapes drop-down box. NOTE: An notification is sent when the data verification fails three times in a row on a particular drive. A similar is sent when the drive assessment test fails on a particular drive to notify you that the drive will no longer be used; contact HP Support for further assistance. To configure notifications for data verification, see Setting up data verification notifications (page 137). 128 Command View TL GUI

129 Using data verification 129

130 NOTE: The drive assessment test takes, on average, 20 minutes to complete for a drive. Running the drive assessment test will overwrite or delete all the data on the tape. Adding, removing, and changing tapes from the queue From the Test Setup Details screen you can make the following changes: Add tapes to the queue by either selecting them in the Tapes in Partition window and clicking Add to queue or by dragging and dropping the tapes into the Tapes/Drives Queued for Verification window. Then click Save in the Tapes/Drives Queued for Verification window. The tapes get queued with the default verification type specified. Remove tapes from the queue by selecting them in the Tapes/Drives Queued for Verification window and clicking Remove from queue. Then click Save in the Tapes/Drives Queued for Verification window. Change the verification type of tapes by selecting them and then selecting an option from the Verification type drop down box. Then click Save in the Tapes/Drives Queued for Verification window. This changes the type for this test but does not change the default type. Stop data verification for a particular tape by selecting it from the Tapes under Verification window and clicking Abort. Auto Drive clean for Data Verification Partition Auto drive clean for all the drives listed in the data verification partition, is disabled by default. The cleaning is performed by the data verification engine. NOTE: Before cleaning the DV partition, ensure cleaning tapes are available. If cleaning tapes are unavailable, then the drive is blocked. To manually unblock the drive, navigate to Test Setup Drive Details. Configuring the data verification policy The Configure Policies node allows you to configure and define the data verification policies. 1. In the Launcher window, click the Data Verification tab. 2. In the navigation pane under Policies, select Configure Policies. A list of pre-defined policies appears showing the Policy Name, Policy Type,, and appropriate Actions (View or Delete). 130 Command View TL GUI

131 NOTE: By default, the pre-defined policies from v3.7 release, that is, 30 Days, 60 Days, and 90 Days, are retained and they continue to be the default pre-defined policies in v3.8 also. 3. Defining a new policy You can define a custom policy by clicking the Create Policy button. You can also define a policy by clicking Actions and selecting Create policy in the Configure Policies window. The Actions list also has the following options: Export Report Exports all policies, policy details, and tapes list from the Configure Policies window. Refresh Manually refreshes the Configure Policies window. Using data verification 131

132 Enter the following details: Policy Name A user defined name. An appropriate description of the policy. Policy Type The type of policy. Currently, two options are available: Time based policy TapeAssure based policy NOTE: Depending on the type of policy selected, certain parameters and options change in the Create Policy window. By default, the policy type is Time Based Policy Time Based Policy This policy type enables you to verify the cartridges at flexible time intervals. The time intervals can range from 1 day to 50 years. The following parameters apply to the time based policies: Duration The duration in years, months, and days for repeated verifications. Allow auto queuing of tapes Tapes are automatically queued on meeting the policy criteria if you select this option. Currently, only tapes that continue to be in DV partition are auto queued. Notify me before Alerts you at the end of the specified day by sending a list of all tapes that are due for verification or expired through . The number of days is configurable and depends of the selected duration. You can set this parameter for a maximum of 20 days. Duration Maximum allowed notification 1 Day to 10 Days 11 Days to 30 Days 31 Days to 60 Days 60 Days and beyond Not allowed 5 Days 10 Days 20 Days TapeAssure Based Policy This policy type enables you to monitor the tapes for critical tapeassure events and run data verification. 132 Command View TL GUI

133 TapeAssure policies do not have Duration or Notify me before as the event or trigger occurrences are unknown. The following parameters apply to the TapeAssure based policies: Test Type Select an appropriate test type (Full, Moderate, Quick) to be run when the policy is met. Send Notification You can enable or disable notification by selecting this option when the TapeAssure policy is met. Triggers when Once the TapeAssure event is triggered, the Tapes due for verification page lists the tapes that can be scanned. You can trigger an event by selecting Read Margin is below HP recommended values., Write Margin is below HP recommended values., or both. The policy is considered as Met if the Logical OR (either of the triggers is met) of the selected triggers are true. Using data verification 133

134 4. Viewing or deleting an existing policy Click View in Actions column of Configure Policies to view the Policy Details window. If no tapes are available under the policy, a messgae indicating the same is shown in the Policy Details window. Click Delete in Actions column of Configure Policies to delete the policy. A Delete Policy dialog box is displayed. Configuring tapes for data verification policy The Configure Policies node allows you to configure the tapes to track for the data verification. 1. In the Launcher window, click the Data Verification tab. 134 Command View TL GUI

135 2. In the navigation pane under Policies, select Configure Tapes. A list of tapes known to the management station appears showing the Library Serial Number, Barcode, Cartridge Type, and Policy Applicable. NOTE: Tapes can be listed more than once if they are moved from one library to another. Using data verification 135

136 3. Select a tape and from the Actions list, select one of the following options: Apply Policy Applies the policy for the selected tapes. The Apply Policy window has the following options: Policy Lists the available policies. Verification Start Date Displays the date from when the policy is applicable for the selected tapes. For example, if the policy start date is June 1 for a 30 days time-based policy, the policy starts from June 1 and the tapes are verified once on June 1. The tapes will be due for verification after 30 days for the next cycle. NOTE: policy. Verification Start Date is not available if you select a TapeAssure based Remove Policy Removes the applied policy from the selected tapes. You can also select the tapes and click to remove the policy. Export Report Exports the Configure Tapes window as a PDF file. Refresh Manually refreshes the Configure Tapes window. Use Actions Remove Policy to remove the policy and Actions Export Report to export the Configure Tapes table. Selecting the tapes for verification The Tapes for verification node allows you to select the tapes for data verification. 1. In the Launcher window, click the Data Verification tab. 2. In the navigation pane under Policies, select Tapes for verification. A list of tapes due for data verification appears. These tapes have policies that have reached or extended the policy time period. 136 Command View TL GUI

137 The Tapes for verification window displays the following information: Barcode Barcode of the tape cartridge. Last Verification Date Date and time when the last data verification test was performed. Last Result Last data verification test result. Policy Name Policy applied to this tape. Auto Queue Tapes are automatically queued for verification on the date of expiry. This option is disabled for tapes that have already expired. Library SN The serial number of the library. Action Recommended A message based on the location of the cartridge is shown. If the cartridge is in the data verification partition, the message Move to Queue is displayed. If the cartridge is outside the data verification partition, the message Move to DV Partition is displayed. 3. Click Queue Tapes. A window displaying the tapes that are already in the data verification partition is displayed. 4. Select the tapes that you want to test and click OK. The tapes are moved to the queued state for testing. Once tested, the results are available on the Results window (see Viewing the test results for Data Verification (page 140)) and through if you set up the notification (see Setting up data verification notifications (page 137)). You can also select the tapes to test from the Test Setup Details screen. For more information, see Adding, removing, and changing tapes from the queue (page 130). Setting up data verification notifications Data verification notifications allow you to receive alerts when data verification determines that data should be migrated to a new tape because the tape is bad. You configure the data verification notification at the library level. When you receive a data verification notification, the subject line is cartridge migration notification. The body of the lists the serial number of the library, the bar code of the tape requiring data migration, the total amount of data verified (in MB), the run time of the test (in minutes), and the verification result. NOTE: You must have permanent CVTL and data verification licenses to enable data verification notification. Perform any SMTP configurations before enabling data verification notifications. 1. In the Launcher window, navigate to the Administration panel. 2. Select Actions Enable DV Notification. This opens the DV Notification wizard. 3. Click Next to set up the options. Using data verification 137

138 4. Select the libraries that require notifications. 5. Enter to and from addresses for the notifications. You can enter multiple addresses in the Alternative To Address field by separating them with a semi-colon (;). 6. Click Next. 7. Select the Alert category. Additional categories will be available in a future release. 8. Click Next. 9. Confirm your selections and click Finish. The data verification Notification panel will be available on the Administration Management Station screen. Disabling data verification notification 1. In the Launcher window, navigate to the Administration panel. 2. Select Actions Disable DV Notification. This opens the data verification Notification wizard. 3. Click Yes in the confirmation window. Setting up notifications for data verification tapes due for verification This section explains the procedure to set up notifications for data verification tapes due for verification. You can configure the data verification notification at the library level. The subject line of a data verification notification is Tapes due for verification. The body of the lists the following information in a tabular format: Barcode Last Verification Date Last Result Policy Name Auto Queue 138 Command View TL GUI

139 Library SN Action Recommended Prerequisite You must configure the SMTP server and set the data verification configuration in the Administration panel before setting up notification. Perform the following steps to configure notifications: 1. In the Launcher window, navigate to the Data Verification panel. 2. Select Policies Tapes for verification Actions Configure Notifications. The Configure Notifications dialog box is displayed. 3. Select the Enable notifications check box to enable or disable notification for tapes due for verification. 4. Click one of the following tabs: Daily If you want notification for tapes due for verification on a daily basis. Weekly If you want notification for tapes due for verification on specific days of the week. Using data verification 139

140 5. Enter the Start time in 24 hours format and click OK. Start time is the time when the notification is generated and sent. Viewing the test results for Data Verification The test verification results page lists the latest results of the tapes tested by data verification. 1. In the Launcher window, click the Data Verification tab. 2. In the Data Verification section of the navigation panel, select Data Verification under Results. The Data Verification Results screen includes: Visual summary of the test results in charts format. The visual summary is categorized as follows: Results By Test Type Groups the data verification result based on test type. The three pie sections are the graphical representation of the data verification tests performed fully, moderately, or quickly. Results By Completion Status Groups the data verification result based on test completion status. The five pie sections are the graphical representation of the data verification tests that passed, passed with warning, aborted, failed, or were incomplete. Results By Read Margin Groups the data verification result based on read margin. The five pie sections are the graphical representation of the data verification tests that have poor, fair, good, or great read margins. NOTE: If the read margin values for data verification results is NA, another pie section is created and a corresponding legend appears in the chart. 140 Command View TL GUI

141 The visual summary makes it easy to filter the tabular data and group the values based on test type or completion status. Also, the appearance of the pie chart does not change if you manually apply the filter by using the same text used in the pie chart legends. If you click the pie section corresponding to Passed with warning in the Results By Completion Status chart, then the tabular data is filtered to only display the rows that have the Warning keyword. Similarly, if you click the pie section corresponding to Great in the Results By Read Margin chart, then the tabular data shows data verification results where the read margin is Great Margin. The view is reset on clicking the clear filter icon. Using data verification 141

142 The tool tips on the pie charts list the actual number that constitutes a pie section (for example, Quick, Passed, Fair, and so on) and the corresponding percentage value. Summary of the test results in tabular format. The Tabular View displays the following information: Barcode Serial number that uniquely identifies the tape as defined by the manufacturer. Click the linked barcode to see historical test results for this tape. The Verification Results History screen shows the same information as the Data Verification Results screen excluding the Barcode and Cartridge Type columns. The first two pie charts are similar to the charts from the Verification Results screen but these pie charts are specific to the particular tape cartridge. The third chart is a dual axis chart in which the horizontal axis (x-axis) shows the drive serial numbers, the left vertical axis (blue color-column chart) shows the total data verified (in MB), and the right vertical axis (green color-line chart) shows the read margin percentage. Click the linked result to see the result details. Cartridge Type Vendor ID and data format supported by the tape cartridge. Library SN HP serial number that uniquely identifies the library. Defined at manufacture, this is the number to quote when contacting HP support. Drive SN Serial number of the drive. This is a static value and will change if a drive has been replaced. Use the serial number when contacting HP support. Total Data verified (MB) Amount of data read on the tape during the data verification test. Read Margin The ease with which the data is read back from the tape by the drive. Read Margin Percentage Read margin expressed as a percentage where 100% indicates a minimal amount of error correction and 0% indicates the maximum amount of error correction and retries as recommended by HP. Test run time (mins) The time taken to run the data verification test. Result Data verification test result. This will be Test Passed, Test Failed, Test Passed with Warnings, Test Aborted, or Test Incomplete. 142 Command View TL GUI

143 Result details Reason for failure if the tape failed. Verification date Date and time when the data verification test was performed. You can maximize or minimize the charts and tabular view to view the charts and tabular data as per the desired size. From the results page, you can release the data verification license for a selected tape to free that license for use. Use Actions Release License. NOTE: Releasing a data verification license removes the data verification history of that tape. However, if the test fails with a Move to Drive error, then the license is not used and the Release License option only clears the database. Viewing the drive assessment results The Drive Assessment Results screen lists the tapes with the latest drive assessment test results. 1. In the Launcher window, click the Data Verification tab. 2. In the Data Verification section of the navigation panel, select Drive Assessment under Results. The Drive Assessment Results screen includes: Visual summary of the test results in charts format. The visual summary is displayed for Results By Completion Status. The data verification results are grouped based on test completion status. The six pie sections are the graphical representation of the data verification tests that passed, passed with warning, passed with errors, aborted, failed, or were incomplete. The visual summary makes it easy to filter the tabular data and group the values based on test type or completion status. Also, the appearance of the pie chart does not change if you manually apply the filter by using the same text used in the pie chart legends. If you click the pie section corresponding to Passed in the Results By Completion Status chart, then the tabular data is filtered to only display the rows that have the Passed keyword. Using data verification 143

144 The view is reset on clicking the clear filter icon. The tool tips on the pie charts list the actual number that constitutes a pie section (for example, Quick, Passed, Fair, and so on) and the corresponding percentage value. Summary of the test results in tabular format. The Tabular View displays the following information: Drive SN Serial number of the drive. This is a static value and will change if a drive has been replaced. Use the serial number when contacting HP support. Click the linked drive serial number to see the historical drive assessment results for this tape. The Drive Assessment Results History screen displays the same information as the Drive Assessment Results screen excluding the Drive SN column. 144 Command View TL GUI Library SN HP serial number that uniquely identifies the library. This number is defined during manufacture and must be quoted when contacting HP support. Barcode Serial number that uniquely identifies the tape as defined by the manufacturer. Cartridge Type Vendor ID and data format supported by the tape cartridge. Test run time (mins) Time taken to run the drive assessment test.

145 Result Drive assessment test result. The result is Test Passed, Test Failed, or Test Aborted. Verification date Date and time when the data verification test was performed. You can maximize or minimize the charts and tabular view to view the charts and tabular data as per the desired size. HP Data Verification API s for ISV Data Verification assesses the quality of data on a tape to get a read back confidence for the data stored on the tape. CVTL provides an interface to perform data verification of the tapes and also to manage and monitor the verification process. CVTL also consolidates the result of the verification for later review. Data Verification is a web based solution. The new release is a RESTFUL interface primarily used to help vendors integrate their application with Data Verification by passing the standard CVTL interface. The drive assessment test is provided to assess the quality of a drive and ensure drive health does not influence the results of the data assessment test. Through API user has an option to conduct a drive assessment test for drives in DV and user partition. For performing the test, user needs to ensure the tape provided is a known good tape as it may affect the results of the drive. Drive Assessment test is a destructive operation and all data on the cartridge will be lost. This feature is included in or later releases. NOTE: REST is a style of software architecture for building distributed systems consisting of clients and servers. Clients initiate requests and the servers process these requests and return responses, where the response contains a representation of the resource being requested. REST is protocol independent. CVTL uses Secure Hypertext Transfer Protocol (HTTPS) as the application protocol. The interface is developed using the RESTful API s. This release comprises a set of API s to assist the customer/archive vendors to use the Data Verification service programmatically. Integration with QStar ASM QStar ASM software archives user s data on the tape using several tape formats. Files can be stored for long time periods and reside there until requested by the user. Users require tools to verify that tape media is still accessible and that the data can be retrieved from the media reliably. CVTL provides this possibility using Data Verification The media is submitted to the CVTL software and verified for health. If the media is found not to be 100% healthy the QStar ASM software copies the data from media to another in order to extent data life beyond the life of the physical media. Using data verification 145

146 There are several QStar ASM subsystems engaged in the media verification process. Tape library configuration subsystem: This subsystem provides the possibility to define network connectivity parameters to CVTL and to physical library. In addition the various verification scheduling parameters can be defined through this configuration subsystem. QStar ASM scheduling subsystem: This subsystem provides scheduling of the utility which actually executes requests to the CVTL services. Interactive CLI utility : To perform manual media verification. The GUI pages manage configuration and display of the verification results. For Windows all tasks can be performed through Windows QStar ASM Administrator GUI pages. For UNIX systems the preference is to use Command Line Interface utilities. CLI utilities can be used to manage Windows CVTL support also and allows Windows scripting and other languages such as PHP or Perl. Supported Operating Systems by QStar Windows (2008, 2012) Linux (RedHat/Centos 6.5, Ubuntu 12.04, Ubuntu 14.04) Solaris 10/11 (x86_64, Sparc) AIX (6.1, 7.1) For more details on configuration refer HP CVTL Support Manual Options/Features provided by QStar notification in Windows and Unix systems. Manual media health verification. Automatic media verification. Displaying media health verification results. Media health database backup. Media verification scheduling. Processing automatic media copy actions depending on availability of the system resources. 146 Command View TL GUI

147 Getting information about an EML or ESL E-Series library The Identity screen displays summary information and a photo of the currently selected library. This screen is useful when you need to quickly find information pertaining to a library, such as the number of drives or interface controllers it contains. Another use for the Identity screen is finding the library serial number, which is required when ordering any of the optional, licensable features of a library (see Advanced features in the GUI (page 168) for more information about additional licensable features). In the Library window, click the Identity menu. Changing the library settings Library settings include the following items: Library name (editable) System date (editable) System time (editable) Synchronizing with NTP (editable) Time zone (editable) System contact name (editable) System contact phone number (editable) System contact pager number (editable) System contact address (editable) System location (editable) System asset number (editable) To edit the library settings: 1. Double-click the EML or ESL E-Series library you want to manage. In the new Library window, click the Configuration tab. 2. In the left panel, select Library Settings. The current settings appear in the right panel. 3. Do one of the following: To edit the library name, select Actions Edit Library Name. To edit the system date and time, select Actions Edit Library Date/Time. Select either Set Clock Manually or Synchronize Clock with NTP Server. When synchronizing with NTP servers, enter the IP addresses of up to three NTP servers. Click Check to verify connectivity. To edit the contact information, select Actions Edit Contact Information. 4. Make the required changes, and then click OK. The library settings are stored in the memory of the Interface Manager card. Changing the network settings of the Interface Manager card Following are the network settings that pertain to the Interface Manager card of an EML or ESL E-Series library. IPv4 network settings Hostname (editable) Address configuration (editable) IP address (editable) Getting information about an EML or ESL E-Series library 147

148 Subnet mask (editable) Gateway (editable) DNS domain name (editable) DNS addresses (editable) IPv6 network settings Hostname (editable) Domain name (editable) DNS servers (primary, secondary, and tertiary) Stateless addressing DHCP addressing Static addressing MAC Settings MAC address (not editable) Link selections (not editable) Only the network settings can be edited. To edit the network settings: 1. If necessary, obtain the required network settings from your network administrator. 2. In the Library window, click the Configuration tab. 3. Under Network Settings, choose the IP version for which you'll configure your network settings. IPv4 addresses are the shorter, traditional addresses. IPv6 addresses are the second generation, 128 bit addresses. 4. Select Actions Edit Network Settings to display the Network Settings dialog box. 5. Make the changes as required, and then click OK. Viewing the health summary The health summary shows the status of every component in the library. 1. In the Library window, click the Status tab. 2. In the left panel, select Health Summary. A list of the health of each component appears in the right panel. The first column of the Health Summary displays each component of the library in a hierarchical structure. Each component is shown with a green, yellow, or red status symbol that enables you to see if any components need attention. The second column describes the health of the component. The third column provides additional information that may be useful if there is a problem with the component. The fourth column lists recent alerts. NOTE: The Health Summary window is automatically updated whenever the status of the library changes. 148 Command View TL GUI

149 3. To display the properties of a component, do one of the following: In the right panel, double click a component. In the right panel, select a component then select Actions Properties. Viewing the physical connections The Cabling View window shows the physical connection between devices. 1. In the Library window, click the Status tab. 2. In the left panel, click Cabling View. A list of the physical connections appears in the right panel. TIP: Verify that the list does not contain an Unconnected Devices node which would indicate that the Interface manager card is unable to establish connectivity with any of the library components. The first column shows the components in tree view. The second column shows the health of the component with an icon. The third column shows the serial number for the Interface Manager card, the World Wide Node Name (WWNN) for the interface controllers, the World Wide Port Name (WWPN) for the host ports, or a generic name for SCSI device ports. Viewing the status of components The Component Status function displays the current status of the following library components individually: Library Library sensors (temperature, voltage, and fan speed readings) Robotics Drives Advanced LTO Drives Interface Controllers Interface Manager 1. In the Library window, click the Status tab. 2. In the left panel, select the component that you want to see the status of, either Library, Library Sensors, Robotics, Drives, Interface Controllers, or Interface Manager. Relevant information for that component shows in the right panel. The information displayed varies depending on the component selected. Viewing the physical connections 149

150 3. To display the properties of a component, do one of the following: In the right panel, double-click a component. In the right panel, select a component, and then select Actions Properties. The information displayed varies depending on the component selected. Viewing the alert log To view the alert log: 1. In the Library window, click the Status tab. 2. In the left panel, select Alert Log. A list of alerts appears in the right panel. The following information shows for each alert. TIP: Click a column title to sort by that column. Click the column title again to sort in the reverse order. Timestamp Time that the alert was recorded. Alert Brief description of the alert. Source Device that triggered the alert. Severity Displays one of the following icons indicating the type of the alert: Critical May prevent normal operations of the library and must be addressed immediately Warning Does not require immediate attention but should be addressed as soon as possible Information Presents information the user should be aware of but does not require immediate attention 150 Command View TL GUI

151 3. If the message is truncated, double-click an alert. NOTE: Alerts may be triggered for certain drive and tape conditions when a support ticket is requested by the user, or if proactive log retrieval is enabled. The drives are checked for these conditions and associated alerts whenever a drive unloads a tape. The following list describes these alert conditions: Warnings or errors generated from device analysis, which will show drive or tape problems identified by looking at the drive logs. Temperature problems identified for either the drive or tape. Excessive drive usage, including load/unload life, head life, and reposition life. Write quality problems. Read quality problems. Excessive media usage, including read/write life and load/unload life. For write/read quality and usage issues, the severity of the alert triggered will depend on the level of the issue. The alert description will include any recommended service actions. Changing the Interface Manager mode In EML and ESL E-series libraries, the Interface Manager mode setting specifies how the FC interface controllers are configured. In Automatic mode, the host port connection settings will be configured the same across all FC interface controllers in the library. In Manual mode, the host port connection settings for each FC interface controller can be configured differently. For example, one host port can be configured for Fabric Attach and another can be configured for Direct Attach. CAUTION: HP strongly recommends that you leave the Interface Manager mode set to the default setting of Automatic. If the Interface Manager mode has been changed to Manual and you want to change it back to Automatic, the connection and speed properties must be the same on all the Interface controllers.. To change the Interface Manager mode: 1. In the Library window, click the Configuration tab. 2. In the left panel, click Interface Manager Mode. The current setting for the Interface Manager Mode appears in the right panel. 3. Select Actions Edit Interface Manager Mode to display the Interface Manager Mode dialog box. Changing the Interface Manager mode 151

152 4. Change the mode as required, and then click OK. 5. If you are changing from Manual to Automatic mode, confirm that you want to reboot in the Reboot Warning dialog box. Changing the connection properties of the interface controllers The connection properties for the FC interface controllers include the following. World Wide Name (not editable) Connection Type (editable) Port Mode (editable only if Interface Manager mode is set to manual) Hard AL-PA (editable only if Interface Manager mode is set to manual) Speed (Gbps) (editable) Only the connection type and speed of the ports can be set manually. The remaining items are configured automatically by the Interface Manager card. IMPORTANT: When the Interface Manager mode is Automatic, if you make changes to one FC host port, those changes are applied to all the FC host ports on all the FC interface controllers in the library. When the Interface Manager mode is Manual, changes apply only to the selected FC host port (see Changing the Interface Manager mode (page 151)). To edit the FC host port settings: 1. In the Library window, click the Configuration tab. 2. In the left panel, select Interface Settings Connection Properties. A list of connections appears in the right panel. 3. In the right panel, select an FC host port, and then select Actions Edit Port Connection Settings. TIP: When the library's Interface Manager mode is Automatic, it does not matter which FC host port is selected because the changes you make apply to all FC host ports. The Port Connection Settings dialog box appears. 152 Command View TL GUI

153 4. Set the Port Connection Type to one of the following: Fabric (SAN) Attach Use this connection type when connecting all FC host ports to an FC switch (default setting). Direct Attach Use this connection type when connecting all FC host ports directly to a Host Bus Adapter (HBA) on a backup server. NOTE: It is a good idea to disconnect the FC port if they are set to fabric and connected to a HBA directly until the configuration can be made. 5. Set the Port Speed. 6. Click OK to save the changes. 7. Confirm that you want to reboot in the Reboot Warning dialog box. 8. Save a new configuration. Managing the interface controllers The Interface Manager card retains the World Wide Names (WWN) of installed interface controllers. The Interface Manager card makes sure that your interface controllers maintain the same WWN, along with the host mapping configuration and partitioning configuration, in the event that they require replacement. This enables your backup configuration to continue unchanged, despite the replacement. Replacing an interface controller is done with the Hardware Replacement wizard. Replacing an interface controller After replacing an interface controller in a library with the Hardware Replacement wizard, all of the following should happen: 1. If version 5.7.xx or 5.6.xx of the firmware is detected in the replacement interface controller, the Interface Manager card will immediately update the firmware in the interface controller. 2. The Interface Manager card sets the WWN of the replacement interface controller to match the WWN of the controller that was replaced. 3. The Interface Manager card transfers the retained host mapping and partitioning configuration data to the replacement interface controller. TIP: With the Hardware Replacement wizard, you can replace more than one interface controller at the same time. To replace an interface controller: CAUTION: If you need to replace an interface controller, refer to the appropriate library and interface controller documentation for information on how to replace the hardware. Some interface controllers are hot-pluggable. Refer to the interface controller documentation to see if your interface controller is hot-pluggable. 1. Follow the instructions in the interface controller's replacement poster to remove and replace the card. CAUTION: You must connect the cables to the new interface controller exactly as they were connected to the original interface controller. If you don't, the Interface Manager card will not be able to reapply the settings. 2. In the Library window, click the Support tab. 3. In the left panel, select Hardware Replacement. 4. Select Actions Launch Interface Controller Replacement Wizard. 5. Follow the instructions in the wizard. Managing the interface controllers 153

154 6. Verify that the firmware revision in the Interface Controller does not need to be upgraded. Clearing a WWN mismatch Beginning with version 1.7, the Interface Manager card claims ownership of the interface controllers installed in a library. The MAC address of the Interface Manager card is stored in the memory of each interface controller, creating an association between the Interface Manager card and the interface controllers. If an interface controller that was owned by an Interface Manager card is transferred from one library to another, then the Interface Manager card in the new library will detect a WWN mismatch. To clear this situation, and to associate the interface controller with the current Interface Manager card: 1. In the Library window, click the Support tab. 2. In the left panel, select Hardware Replacement. 3. Select Actions Clear WWN Mismatches. The following warning message appears: 154 Command View TL GUI TIP: Moving a configured interface controller from one library to a previously empty slot in another library may enable a duplicate WWN to exist in the SAN. The Interface Manager card and Command View TL will highlight this possibility, but you will need to take additional action as noted in the next step.

155 4. Verify that there are no other interface controllers with the same WWN in the SAN. To view the WWN of your interface controllers, cancel out of the Clear WWN Mismatches dialog, and then click the Configuration tab, and then select Connection Properties in the left panel. See Changing the connection properties of the interface controllers (page 152) for more information. After verifying that there are no duplicate WWNs in your SAN, repeat Step 1 to Step 3 to return to the Clear WWN Mismatches dialog. NOTE: If you find a duplicate WWN, contact HP support. 5. Click OK. The dialog closes, and the interface controller is now owned by the Interface Manager card. 6. Save a new configuration by selecting the Configuration tab, then the Actions Save Current Configuration option and following prompts. Using SNMP alerts Simple Network Management Protocol (SNMP) is a well-defined standard for reporting device information through a network. The Interface Manager card has a built-in SNMP agent that supports queries to MIB-II in addition to SNMP traps/alerts. Command View TL lets you change the following common SNMP settings: Trap Destinations IP addresses of hosts or applications that need to receive SNMP alerts/traps from the Interface Manager card. A trap receiver is an SNMP-enabled machine on the LAN that decodes and logs SNMP traps. Up to eight trap destinations can be specified. Community String Plain-text community string or password required by SNMP clients to read or write SNMP MIB values. Adding an SNMP trap To add a new SNMP trap entry: 1. If necessary, obtain the required network settings from your network administrator. 2. In the Library window, click the Configuration tab. 3. In the left panel, select SNMP Alerts. The current SNMP traps appear in the right panel. 4. Select Actions Add Trap Entry. The SNMP Trap Entry dialog box appears. 5. Enter the Trap Destination and Community String, and then click OK. Editing an SNMP trap To edit an existing trap entry: 1. In the Library window, click the Configuration tab. 2. In the left panel, select SNMP Alerts. The current SNMP traps appear in the right panel. Using SNMP alerts 155

156 3. Do one of the following: In the right panel, double-click a trap entry. In the right panel, select the trap entry to be modified, and then select Actions Edit Trap Entry. The SNMP Trap Entry dialog box appears. 4. Modify the Trap Destination and Community String as necessary, and then click OK. Removing an SNMP trap To remove an existing trap entry: 1. In the Library window, click the Configuration tab. 2. In the left panel, click SNMP Alerts. The current SNMP traps appear in the right panel. 3. In the right panel, select the trap entry that you want to remove, and then select Actions Remove Trap Entry. 4. Confirm that you want to delete the SNMP trap. Rebooting components CAUTION: Rebooting a component terminates any operations that the component might be performing. To avoid loss of data, make sure that all backup jobs or other operations have completed before attempting to reboot any component. Rebooting a single component NOTE: Depending on the library type, number of slots, tape cartridge locations, and whether the tape cartridges have barcodes, rebooting a library can take 20 to 45 minutes. If you choose to remotely reboot the library, allow sufficient time for the reboot to complete before attempting to manage or configure the library. Components that can be rebooted as a single component are: interface controllers, the interface manager, and tape drives. To reboot a single component: 1. In the Library window, click the Operations tab. 2. In the left panel, select Reboot. The list of components appears in the right panel. If any components need updating, Yes appears in the Reboot Required column. 3. In the right panel, select the component that you want to reboot, and then select Actions Reboot Selected Component. 4. Confirm that you want to reboot the component in the confirmation warning dialog. 156 Command View TL GUI

157 Rebooting the Interface Manager and all controllers To reboot the Interface Manager and all controllers: 1. In the Library window, click the Operations tab. 2. In the left panel, select Reboot. The list of components appears in the right panel. If any components need updating, Yes appears in the Reboot Required column. 3. Select Actions Reboot Interface Manager and All Controllers. 4. Confirm that you want to reboot all the components in the confirmation warning dialog. Rebooting all components that require a reboot To reboot all components that require a reboot (that is, all components that say Yes in the Reboot Required column): 1. In the Library window, click the Operations tab. 2. In the left panel, select Reboot. The list of components appears in the right panel. If any components need updating, Yes appears in the Reboot Required column. 3. Select the Interface Manager component or one of the Interface Controller components to enable the Actions menu. 4. Select Actions Reboot All Required Components. 5. Confirm that you want to reboot all the components in the confirmation warning dialog. Restoring factory defaults The Restore Factory Defaults screen provides a way to restore factory default settings for the Interface Manager card and selected interface controllers. Consider the following when restoring factory default settings: If you reset the Interface Manager card, another dialog box opens for you to choose which configuration data should be retained and which data should be reset. The following types of configuration data can be retained: Network settings (HP recommends retaining network settings if they are already configured properly) SNMP settings Trace and event logs Selecting the check box causes the corresponding data to be retained. HP recommends that you back up the Interface Manager card configuration using the Saving the configuration of the library (page 162) before restoring the Interface Manager card factory defaults. The host mapping configuration data of each interface controller is synchronously stored on both the interface controller and on the Interface Manager card. If you reset an interface controller, the Interface Manager card restores the mapping configuration to the interface controller when the interface controller reboots. If you reset all devices, the mapping configuration is lost and you will have to reconfigure mapping. NOTE: The library will timeout after 60 minutes if the network settings are not saved. If you do not save the settings before the session terminates, you will have to remove the library and add it again. Restoring factory defaults for one component 1. In the Library window, click the Support tab. 2. In the left panel, select Restore Factory Defaults. A list of components appears in the right panel. Restoring factory defaults 157

158 3. In the right panel, select the component that you want to restore, and then select Actions Restore Selected Component. 4. Confirm that you want to restore the factory defaults. Restoring factory defaults for all components 1. In the Library window, click the Support tab. 2. In the left panel, select Restore Factory Defaults. A list of components appears in the right panel. 3. Select Actions Restore Defaults on All Components. The Restore IM to Factory Defaults wizard appears. 4. Select which Interface Manager card settings to keep, and then click Next. HP recommends that you keep all settings if they are currently configured correctly. 5. Read the warning, and if you agree, select the check box, and then click Finish. Updating the firmware with the Firmware Update wizard HP recommends that you always use the latest firmware for all the components in the library. Command View TL provides a convenient Firmware Update wizard to help you manage firmware revisions. CAUTION: Make sure that all applications that access the library or drives are shut down until the firmware update is complete. Do not interrupt the firmware update process. Stopping this program or powering down the component during the update could cause the component to be inoperable and require physical repair. 158 Command View TL GUI

159 NOTE: Review the downloading instruction in the release notes before upgrading the firmware. Command View TL cannot upgrade any libraries with i240 or older Interface Manager firmware. Upgrade to then install the bundle. Once the installation of is complete, install Command View TL If upgrading or downgrading the ESL E-Series library from a revision less than 4.86, download and install revision 4.86 to the ESL E-Series library before you download the latest ESL E-Series library code. Otherwise the smart media or Daughter card will need to be replaced. You must be at the I232 and 2.32 firmware bundle or higher before proceeding with the upgrades to the I273 and firmware bundle. If at a revision lower than I232 or 2.32 firmware bundle first migrate to I232 and 2.32 firmware bundle to proceed. You have to be at i250 or above to download with Command View TL If the EML library is below 1200 download 1200 first. Then if the EML library is below 1407 download 1407 first. Otherwise the RLC might need to be replaced. To update the Interface Manager card firmware: 1. In the Library window, click the Support tab. 2. In the left panel, select Firmware Update. A list of components appears in the right panel. If any components need updating, Yes appears in the Update Available column. 3. Select Actions Launch Firmware Update Wizard. The welcome screen of the Firmware Update wizard appears. 4. Read the warning, and then click Next. The Selection page of the Firmware Update wizard appears. Updating the firmware with the Firmware Update wizard 159

160 5. Decide whether to enable firmware downgrades. By default, firmware downgrades are not enabled. Only newer firmware versions can be uploaded to your hardware. To enable firmware downgrades, you must enter the factory password. For more information, see Using factory overrides (page 37). If you need to enable firmware downgrades (for example, if a newer firmware version is causing problems and you want to revert back to an older version that was known to work properly), select Allow Firmware Downgrades. 6. Choose one of the following options: Use HP web services to determine optimal updates for the library Command View TL will check the HP Support website for all compatible firmware files. If you select Ensure firmware information is up to date (recommended), Command View TL downloads the latest list of supported hardware with current firmware revisions and saves it locally on the management station. This list is updated every 24 hours on the HP Support website, so checking this option makes sure that Command View TL is up-to-date on all the latest firmware revisions. Choose local firmware file(s) Choose firmware files that are stored locally. Click Add to browse to the firmware file(s). To select multiple files in the same directory, hold down Ctrl while selecting the files. Click Select to return to the Firmware Selection Method window. 7. Click Next to display the Device Selection screen which lists all the components available for updating. 8. Select the check box next to any device that needs updating. IMPORTANT: If the dialog shows that the Interface Manager card and other components require updating, update the other components first. Then, start the process again to update the Interface Manager card. You cannot update the other components and the Interface Manager card at the same time. 9. For each selected device, select the appropriate firmware revision from the drop-down box in the right column. 10. Click Next to display the Firmware Update Summary screen. 11. Confirm the firmware update selections and select I understand that this update will cause currently running backups to fail. 160 Command View TL GUI

161 12. Click Next to display the Firmware Update Progress window. This window displays the progress of the firmware update. Click Hide Details to hide the progress by component. When complete, a dialog box displays the status of the update. If there are any errors during the firmware update, the update will stop and leave your configuration settings intact. Contact Support for assistance. 13. Click OK to close the Update Complete dialog box. 14. Click Finish to exit the wizard. Updating the firmware from version I1xx to version I2xx Because the format of the firmware file has changed, you must use different procedures to update the Interface Manager card firmware depending on whether you are changing minor revisions (I1xx to I1xx or I2xx to I2xx) or major revisions (I1xx to I2xx). You must update a major revision with the Command View TL GUI (see Updating the firmware with the Firmware Update wizard (page 158)). You can update a minor revision with the Command View TL GUI (see Updating the firmware with the Firmware Update wizard (page 158)) or with the CLI (see Updating the firmware with the CLI (page 210)). IMPORTANT: Only versions I182 or higher can upgrade to version I200. IMPORTANT: The Interface Manager firmware version I200 and above is not available for the ESL9000 Series library. The ESL9000 Series library must remain at the latest I182 version. IMPORTANT: After upgrading to version I200, you will not be able to view support tickets that you generated with version I1xx. When you update the firmware from version I1xx to version I2xx, the Firmware Update wizard migrates your configuration settings including: Support information Library settings Interface Manager settings Network settings SNMP settings License information Partitions Secure Manager In the first step, the Firmware Update Wizard copies the configuration settings to a database file. In the second step, the Firmware Update Wizard copies the database file to the I200 Interface Manager card. Depending on the complexity of your configuration, the firmware update may take up to 1 hour. Moving tape cartridges CAUTION: Whenever possible, move media using your backup application. The move media functionality of Command View TL is provided as an alternate means of moving media if you encounter a problem with your backup application or with the library. After using Command View TL to move media, you must re-inventory the library from within your backup application so that the library and backup application remain synchronized. To move media: 1. In the Library window, click the Operations tab. Moving tape cartridges 161

162 2. In the left panel, click Media Management. A list of the locations of all the tape cartridges appears in the right panel. 3. To launch the Move Media wizard, select Actions Move Media. Source Media page of the Move Media wizard appears. 4. On the first page of the Move Media wizard, select the source location, and then click Next. The selected source should be FULL, if it is not a validation error occurs. The Next button remains disabled and is enabled only if the selected source media is full. 5. On the second page, select the destination location, and then click Next. The destination must be EMPTY or a validation error occurs. The Next button remains disabled and is enabled only if the selected destination media is empty. 6. If the selected source and destination are incompatible then a warning message immediately occurs. 7. On the third page, verify that the source and destination locations are correct and read the warning. If you are satisfied with your choices, click the check box to indicate that you understand the warning, and then click Next to proceed with the move. If you are not satisfied with your choices, click Back to make changes, or click Cancel to exit the wizard without performing the move. 8. The final page of the wizard displays progress information. When the move is successfully completed, click Finish to complete the wizard. If an error occurs, the appropriate error message displays in the wizard page. Click Finish to close the wizard. Saving the configuration of the library The Save/Restore feature enables you to save configuration information of the Interface Manager card and interface controllers. The information saved includes library settings (name, contact information), connection properties, advanced feature settings (host access, partitioning), and SNMP alert settings. A saved configuration stores the settings of all the features on the Configuration tab. It does not save firmware versions or data on tape cartridges. CAUTION: For firmware versions I231 or previous, saving and restoring the configuration must be done with the same version of the Interface Manager firmware. For example, you cannot save the configuration with Interface Manager firmware version I230, upgrade to version I231, and then restore the configuration. For firmware versions I240 and later, you will always be able to restore configurations up to two firmware revisions back. 162 Command View TL GUI

163 NOTE: Save the configuration of the system after any change to the physical configuration of the library. A successful restore will not occur if the configuration file contains references to a physical configuration that no longer exists. Saving the current configuration 1. In the Library window, click the Configuration tab. 2. In the left panel, select Save/Restore. 3. Select Actions Save Current Configuration. 4. After reviewing the summary information, click Next. 5. To confirm, click Save. 6. Select a location and enter a filename in the File Name box and click Finish or Save. The configuration file is saved as a ZIP file. Restoring a configuration 1. In the Library window, click the Configuration tab. 2. In the left panel, select Save/Restore. 3. Select Actions Restore Configuration. Saving the configuration of the library 163

164 4. Select the configuration file that you want to restore. 5. Browse to the file and click Open. The configuration file appears. 6. Read the warning and select the check box acknowledging that you realize that restoring a previous configuration overwrites the current configuration. 7. Click OK. The Interface Manager card reboots with the new settings. Viewing a saved configuration 1. In the Library window, click the Configuration tab. 2. In the left panel, select Save/Restore. 3. Select Actions View Saved Configuration. 4. Browse to the file and click Open. The configuration file appears. 5. When done reading, click Close. 164 Command View TL GUI

165 Working LTO 4 and later tape drives LTO 4 and later tape drives offer direct FC connectivity to the SAN. See Changing the connection properties of advanced LTO4 tape drives (page 166) for information on changing the configuration of the tape drive's FC ports. The Interface Manager card and the library robotics controller work together to ensure that the library's LTO 4 and later tape drives maintain the same World Wide Names (WWN), host mapping configuration, and speed and topology configuration when a tape drive is replaced. This enables the backup configuration to continue unchanged after the replacement. By default, only port A is presented through Secure Manager. You must create a custom device map to present port B. Adding an LTO 4 and later tape drive to a library Tape libraries with LTO 4 and later tape drives use a different library architecture than tape libraries that only contain LTO 2 and LTO 3 tape drives. Adding the first LTO 4 and later tape drive to a library requires additional steps, such as installing the internal network switch and inserting LTO 4 or later tape drive media. In addition, the library firmware must be updated to support LTO 4 and later tape drives, and LTO 2 and LTO 3 tape drives must be updated to the most recent firmware to avoid problems if an LTO 4 or later tape cartridge is accidentally loaded into an LTO 2 or LTO 3 tape drive. See the poster included with the tape drive for detailed drive installation instructions. TIP: If the tape library already contains other LTO 4 and later tape drives, the new drive can be installed without powering off the library. Replacing an LTO 2 or LTO 3 tape drive with an LTO 4 or later tape drive Command View TL versions 2.5 and newer include a wizard to assist in migrating the settings from the original tape drive to the new tape drives. By using this wizard, library and drive settings, such as port topology and speed, partitions, and host mappings in Secure Manager, are retained for the new drive. To replace an LTO 2 or LTO 3 tape drive with an LTO 4 or later tape drive: 1. Remove the old tape drive and install the new tape drive following the instructions on the upgrade guide that came with the new tape drive. NOTE: Older versions of the upgrade guide include an instruction to restore system defaults. Ignore that step and continue the installation process with the following steps. 2. In the Support tab, select Drive Upgrade. The Drive Upgrade tab will display drives that have been replaced and are awaiting configuration. 3. Right-click Actions and select Launch Drive Upgrade Wizard. 4. Click Next. 5. Click Next. 6. The wizard displays the drives it found that have been replaced. If the list is correct, click Next. If any drives are missing from the list, verify that they have been correctly installed and are powered on. Click Refresh to update the list. 7. The wizard displays the upgrade process. Click Next when the upgrade is complete. 8. Click Finish. Working LTO 4 and later tape drives 165

166 Changing the connection properties of LTO 4 and later tape drives The connection properties for LTO 4 and later tape drives include: World Wide Name (not editable) Connection Type (editable) Port Mode (not editable) Hard AL-PA (editable only if the port connection type is set to Direct Attach) Speed (Gbps) (editable) Only the connection type and speed of the ports can be set manually. The remaining items are configured automatically by the tape drive. NOTE: Hard AL-PA can be edited only if the Connection Type is Direct Attach. To apply the changes to all of the tape drives, enable the combo box Apply the setting to All Advanced LTO Drives. To edit the FC host port settings: 1. In the Library window, click the Configuration tab. 2. In the left panel, select Drive Connection Properties. A list of connections appears in the right panel. 3. In the right panel, select an FC host port, and then select Actions Edit Drive Connection Settings. The Port Connection Settings dialog box appears. 166 Command View TL GUI

167 4. Set the Port Connection Type to one of the following: Autosense Use this connection type when connecting the tape drive's FC port to an FC switch or directly to a Host Bus Adapter (HBA) on a backup server. The software will choose the appropriate option. Fabric (SAN) Attach Use this connection type when connecting all FC host ports to an FC switch. Direct Attach Use this connection type when connecting all FC host ports directly to a Host Bus Adapter (HBA) on a backup server. 5. Set the Port Speed. Use the maximum speed that your SAN infrastructure supports. Select Auto-Negotiate to have the software determine the fastest speed possible. 6. Click OK to save the changes. 7. Confirm that you want to reboot in the Reboot Warning dialog box. Working LTO 4 and later tape drives 167

168 3 Advanced features in the GUI Using license keys The Interface Manager card in EML and ESL E-series tape libraries supports optional features that require a Secure Manager license. A single Secure Manager license enables Advanced Host Access, Library Partitioning, and the Secure Key Manager (SKM) or Enterprise Secure Key Manager (ESKM). Advanced Host Access Gives the library administrator control over which robotics or drives within a library may be accessed by the various backup hosts on the SAN. Library Partitioning Enables the library administrator to divide the physical library into multiple, logical libraries. HP StorageWorks Licensed Capacity Upgrade With certain tape libraries, additional capacity can be licensed as needed. The Licensed Capacity Upgrade feature enables you to enter a license key to unlock this additional capacity. Key Manager Enables you to encrypt data on LTO 4 and later tapes with LTO 4 and later drives. TapeAssure Advanced Supports the ESL G3, MSL6460, and MSL libraries and AutoLoaders. This license provides an intuitive, easy to use dashboard and advance analytic features for performance, health, and utilization related to drives and cartridges. NOTE: The ESL G3 and MSL6480 TapeAssure Advanced license requires one permanent Command View TL License for ESL G3/MSL6480 for that library. Data Verification Supports the ESL G3 and MSL6480 library. This license is used for verifying the data quality of the cartridge. Each cartridge uses up one license on the first use for the data verification; subsequent use by the same cartridge does not use up the license again. To use these features you must buy and install license keys. 1. Purchase the licenses. You may have already purchased the additional licensable features when you ordered the library. If not, visit or contact your HP authorized reseller for purchasing information. After purchasing the licenses, you receive one or more Software Entitlement Certificates that show the HP order number, the product number and name, and the quantity ordered. 2. Obtain the license keys. Fill out the required information and follow the instructions on the Software Entitlement Certificates to obtain your license keys. HP generates the license key based on the HP order number and the serial number of the library in which the key will be installed. HP provides you with the license keys via whichever method you specified on the Software Entitlement Certificate (online, , or fax). NOTE: You must use Command View TL to install each license key for the library having the serial number used to obtain the key. The license cannot be installed for a different library. 3. Use Command View TL to install the license key(s) for your library. This step is described in detail in Adding a license key (page 40). Configuring host HBA access with HP Secure Manager Secure Manager gives the library administrator control over which devices in the library (drives and robotic controller) may be accessed by the various backup hosts on the SAN. Access can be configured for each FC port on a Host Bus Adapter (HBA). Each port of a dual-port HBA must be configured separately. 168 Advanced features in the GUI

169 There are two levels of Secure Manager implemented with the Interface Manager card: Basic Secure Manager Does not require a license key and is automatically activated. With basic Secure Manager, you can configure whether or not a host HBA can access the library. However, basic Secure Manager does not enable you to control whether this host HBA can see individual components within the library. Basic Secure Manager provides an all or nothing level of control. Advanced Secure Manager Requires a license key before it can be used. Advanced Secure Manager provides the same functionality as basic Secure Manager, but adds more granular control over access. With advanced Secure Manager, you can configure which robotics and drives in the library each host HBA is able to access. This level of control effectively partitions the library resources into user-defined zones or Access Control Groups that can be allocated to certain host HBA FC ports on the SAN, thus reducing the possibility of access conflicts and errors. A valid license key is required to use Advanced Secure Manager. See Using license keys (page 168) for more information. About Access Control Groups (ACG) To make host access as flexible and scalable as possible, Command View TL and later makes use of Access Control Groups. An Access Control Group contains a collection of devices (robotics and drives) and a collection of host HBAs in the SAN that are granted access to those devices. Only those host HBAs that are granted access, as part of an Access Control Group, can discover and use the robotics and tape drives. An Access Control Group can contain as few as one host HBA and one drive, or as many hosts or devices as desired. Each EML and ESL E-Series must have at least one Access Control Group defined. NOTE: Once a host HBA is added to an Access Control Group, it is no longer available to other Access Control Groups. Host HBAs can only be part of one ACG. Creating an Access Control Group To create an Access Control Group: 1. In the Library window, click the Configuration tab, then select Host Access from the left panel. 2. In the right panel, select Actions Add Access Control Group. The Add Access Control Group wizard appears. 3. Enter a name for the ACG and click Next. Configuring host HBA access with HP Secure Manager 169

170 4. Select the robotics or drives to be added to the ACG, then click Next. NOTE: If you are using Basic Secure Manager, all the devices in the library will be selected and the wizard will be grayed out. Your single ACG will have full access to all devices in the library. If you are using Advanced Secure Manager (license required), individual devices can be selected, and more than one ACG can be created. To separately configure each FC Port or LUN for each device, click Customize Port/LUN settings at the bottom of the wizard screen. When checked, individual FC Ports and LUNs can be selected for each device. 170 Advanced features in the GUI

171 NOTE: For LTO 3 and earlier tape drives, the FC port/lun combinations must be unique for each device, and this is validated when completing the next step. For LTO 4 and later tape drives, select FC Port 0 if the FC cable is connected to port A on the tape drive or FC Port 1 if the FC cable is connected to port B. The LUN will always be 0 for LTO 4 and later drives. 5. In the Select Host page of the Add Access Control Group wizard, click Add Known Host. A list of previously-added or automatically-discovered hosts and HBAs appears. To include a host/hba in this ACG, click the box next to its name. To locate a host/hba by Name, WWN, or SID, simply begin typing in the Filter box to display only host and HBAs that match your filter criteria. 6. If the host HBA you want to add does not appear in the list, click Add New Host button, then fill in the host/hba name and WWN information, and click OK. Configuring host HBA access with HP Secure Manager 171

172 7. If you want to completely remove a host/hba from the available list, check the box to the left of one ore more hosts, and click Remove Host. 8. If you want to change the host/hba name to a more user-friendly alias, click the box next to a single host and click Edit Host, then enter the new name, and click OK. 172 Advanced features in the GUI

173 9. When all host selections and changes have been made, click Next. 10. Review your choices on the Configuration screen, and click Finish. 11. The Host Access Progress screen displays operation progress. When 100% is reached, click OK. Editing an Access Control Group To edit an Access Control Group: Configuring host HBA access with HP Secure Manager 173

174 1. In the Library window, click the Configuration tab, then select Host Access from the left panel. 2. In the right panel, click on the Access Control Group you want to edit, then select Actions Edit Access Control Group. The Edit Access Control Group wizard appears. 3. Follow the wizard prompts to edit the Access Control Group's name, device list, and host list. 174 Advanced features in the GUI

175 All configuration options available in the Add Access Control Group wizard are also available in the Edit Access Control Group wizard. Configuring host HBA access with HP Secure Manager 175

176 4. Click Finish to complete the wizard or Cancel to cancel your changes. Removing an Access Control Group To remove an Access Control Group: 1. In the Library window, click the Configuration tab. In the left panel, select Host Access from the left panel. 2. Remove already created ACGs by doing one of the following: In the right panel, select the ACG you want to remove, and select Actions Remove Access Control Group. In the right panel, select Actions- Remove all ACG to remove all created ACGs. 3. Click YES on the confirmation dialog and return to the Library window. Synchronizing host access settings If you have made interface controller host access changes directly through the interface controller Telnet or serial interface instead of using the Interface Manager card or Command View TL, the interface controller will be out of sync with the Interface Manager card. You must then synchronize the settings which reapplies the Interface Manager card settings to the interface controllers. 1. In the Library window, click the Configuration tab. 2. In the right panel, select Actions Synchronize Secure Manager Settings. Viewing the device map The device map shows how a particular host HBA sees the configuration within a library. The host HBA Properties dialog shows the device map. 1. In the Library window, click the Configuration tab. Previously created Access Control Groups (ACG) with the list of the host HBAs that currently have access to the library appear in the right panel. 176 Advanced features in the GUI

177 2. In the right panel, select an ACG by doing one of the following: In the right panel, double-click the ACG for which you want to see the device map. In the right panel, double-click the ACG for which you want to see the device map, and select Actions Properties. The Host/HBA Properties dialog appears. The device map displays all of the devices in the library in the first column. The second and third columns display the FC port and LUN information respectively for the corresponding device, as it appears to that host HBA. If the library is partitioned the fourth column displays the partition information in which the device is present. Partitioning a library Using the advanced version of Secure Manager (license required), you have the option of partitioning the physical library into multiple logical libraries. When partitioning a library, consider the following: If you choose not to partition your library, that is not equivalent to having a library with one large partition. Although you could create one large partition, doing so does not have any benefit. You should either create two or more partitions, or not partition the library at all. If you choose to partition your library, you must assign each of the library resources to a partition. Any devices that are not assigned to a partition cannot be seen by backup software. A partition must contain at least one drive and one slot. Mailslots are optional. Creating and deleting partitions affects host access configuration. Deleting a partition removes mapping information for that partition. When you add or remove partitions in a library that is enrolled with the SKM or ESKM, you must also add or remove the key generation policy for that partition using the SKM or ESKM Management Console software. (For instructions, see the appropriate user guide.) Until this policy is updated, the key management status for the tape drives in the affected partition will appear as critical (red) on the Health Summary screen. After you update this policy, it is applied the next time media is loaded into the tape drive, which will clear the critical status. Only the security user can change this policy (see (page 21) and Changing library passwords (page 35)). Adding a partition To add a partition to your library: 1. In the Library window, click the Configuration tab. 2. In the left panel, select Partitioning. The right panel displays the existing partitions in the library, if any. 3. Select Actions Add Partition. Partitioning a library 177

178 4. Follow the instructions in the wizard to create the new partition. Review your choices and click Finish. NOTE: Some devices may not be available to add to the partition depending on your library configuration, or if those devices are already assigned to another partition. Removing a partition To remove a partition from your library: 1. In the Library window, click the Configuration tab. 2. In the left panel, select Partitioning. The right panel displays the existing partitions in the library, if any. 3. In the right panel, select a partition, and then select Actions Remove Selected Partition. CAUTION: When you remove a partition, any devices that were in that partition must be reassigned to the remaining partitions on the library. Devices are unavailable until they are reassigned to another partition. If you remove all partitions, the library reverts to a non-partitioned state and all devices are available. Any time you add or remove partitions, you must reconfigure host access. For more information, see Configuring host HBA access (page 168). 178 Advanced features in the GUI

179 4. Confirm that you want to remove the partition. Removing all partitions To remove all partitions from your library: 1. In the Library window, click the Configuration tab. 2. In the left panel, select Partitioning. The right panel displays the existing partitions in the library, if any. 3. Select Actions Remove All Partitions. CAUTION: When you remove a partition, any devices that were in that partition must be reassigned to the remaining partitions on the library. Devices are unavailable until they are reassigned to another partition. If you remove all partitions, the library reverts to a non-partitioned state and all devices are available. Any time you add or remove partitions, you must reconfigure host access. For more information, see Configuring host HBA access (page 168). 4. Confirm that you want to remove all partitions. Extending a partition You can add drives, mailslots, or slots to an existing partition. IMPORTANT: Extending a partition will not enable you to change the partition element address of elements already in the partition. Therefore, all new components added to the partition must have a larger element address than the last element (of a particular type) in the partition. For example, if a library has 6 tape drives and a partition currently contains Drive 3 and Drive 4. You may extend the partition to contain drive 5 and 6, but you may not add Drive 1 or Drive In the Library window, click the Configuration tab. 2. In the left panel, select Partitioning. The right panel displays the existing partitions in the library, if any. 3. In the right panel, select the partition that you want to add to, and then select Actions Extend Partition. Partitioning a library 179

180 4. Follow the instructions in the wizard to add drives, mailslots, or slots. Review your choices, and then click Finish. Upgrading capacity Some HP StoreEver tape libraries enable you to license additional capacity as needed. The following HP StoreEver tape libraries support the Licensed Capacity feature: ESL322e ESL286e EML 71e Capacity upgrades for ESL E-Series libraries In the ESL E-Series libraries, slots are grouped into panels. When you purchase one of these libraries, panels one, two, and three are enabled by default. You can purchase up to three additional licenses to upgrade the capacity of the library. The first license enables panel four, the second license enables panel five, and the third license enables panels six and seven. To upgrade capacity, follow the steps in the sections: Using license keys (page 168) Adding a license key (page 40) Enabling capacity upgrades (page 181) (page 181) shows the layout of the slot panels in an ESL E-Series tape library and how those panels are named. 180 Advanced features in the GUI

181 Figure 16 Capacity upgrades for ESL E-Series tape libraries 1. Upper left panel (enabled at the factory) 3. Lower left panel (enabled at the factory) 5. Middle right panel (available for capacity upgrade) 2. Middle left panel (enabled at the factory) 4. Upper right panel (available for capacity upgrade) 6. Lower right panel (available for capacity upgrade) 7. Back wall (available for capacity upgrade) Capacity upgrades for EML E-Series libraries You can upgrade the EML 71e library from 71 slots to 103 slots. You need to purchase a license to do this upgrade. To upgrade capacity, follow the steps in the sections: Using license keys (page 168) Adding a license key (page 40) Enabling capacity upgrades (page 181) Figure 17 (page 181) shows the layout of the slots. Figure 17 Capacity upgrades for EML tape libraries slots in the 8U base module (enabled at the factory) slots in the 4U base module (available for capacity upgrade) Enabling capacity upgrades Licensing the additional capacity is a two step process: 1. Obtain and install the license key as described in Using license keys (page 168). Upgrading capacity 181

182 2. Activate the newly licensed capacity as follows: a. In the Library window, click the Configuration tab. b. In the left panel, select Licensed Capacity. A list of the available capacity upgrades appears in the right panel. NOTE: The Licensed Capacity item in the left panel is only visible with libraries that support the Licensed Capacity feature. c. In the right panel, select a capacity upgrade that lists Pending in the State column, and then select Actions Enable Pending Capacity. The State column is updated and the newly-licensed capacity is now available. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) To encrypt data, you must have the following items: Advanced Secure Manager (license required) LTO 4 and later tape drive LTO 4 or later tape cartridge An HP StorageWorks Secure Key Manager (SKM) or an HP Enterprise Secure Key Manager (ESKM) appliance installed on your network. See the appropriate installation guide to install the SKM or ESKM. If encryption is enabled for an LTO 4 and later tape drive and a write request occurs, the ETLA tape library retrieves metadata from the drive and cartridge. This metadata includes the cartridge 182 Advanced features in the GUI

183 type, a unique media identifier, and the media barcode. This metadata is used to create a unique key name. The library then requests a key from the SKM or ESKM, based on the key generation policy for that library or partition. The library obtains its key generation policies (one per partition) from the SKM or ESKM when it logs in. The available policies are Key per Tape, Key per Partition, and No Encryption. The SKM or ESKM returns the key to the library over an SSL connection. The key, and the key name, are forwarded to the LTO 4 and later tape drive. This key is used on all subsequent write operations, until the cartridge is unloaded. The key retrieval occurs in a very short period of time, and the entire process is transparent to the backup application. If a later backup session appends data to the tape, the same key will be retrieved and used to encrypt the appended data. The LTO 4 and later tape drive compresses the data prior to encrypting it. Encryption does not increase the size of the data on the tape. Furthermore, encryption does not affect the performance of the drive. All encryption is performed using AES-256 keys. During a read operation, the library retrieves the key name from the tape, and requests that key from the SKM or ESKM. The key is returned over SSL, forwarded to the LTO 4 and later tape drive, and is used on all subsequent read operations until the cartridge is unloaded. Figure 18 Data encryption process 1. Backup domain server 3. Backup media server 5. LTO 4 and later tape drives 7. ETLA library 9. Encrypted key 11. SSL socket 2. Backup clients 4. Read/write request 6. LTO 4 and later tape cartridges 8. Metadata 10. LAN 12. SKM or ESKM NOTE: When encryption is enabled, HP strongly recommends that all cartridges have high quality barcodes, and the tape library is configured to enable a barcode length of 6 or more characters. The cartridge barcode is useful for later matching an encryption key with a cartridge. For example, if a tape is lost then the barcode can be used to identify the key associated with that cartridge. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 183

184 Enrolling libraries with the SKM or ESKM Each of the ETLA libraries that you want to use to encrypt data must be enrolled with the SKM or ESKM. You perform this enrollment as part of the installation of the SKM or ESKM. To install the SKM or ESKM, see the installation and replacement guide that shipped with your SKM or ESKM. Selecting the SKM or ESKM as the key manager You will have selected the SKM or ESKM as your key manager as part of the SKM or ESKM installation. However, you might need to perform this procedure again if you changed the key manager to be your backup application and you now want to change it back. To select a key manager, use the Key Management Setup Wizard. This wizard establishes communication between the library and the SKM or ESKM by setting up the certificate authority and certificates on the library, entering the user name and password that the library uses to log on to the SKM or ESKM, and entering the IP addresses of the SKM or ESKM appliances. The wizard will verify the connectivity to the SKMs or ESKMs when all the data has been provided. NOTE: You perform some of the steps in this procedure with the SKM or ESKM Management Console software. Make sure you have access to it before beginning. 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of your current libraries appears. 3. Double-click the library for which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library (in the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions Select Key Manager Type. 7. Select HP StorageWorks Secure Key Manager to select SKM or HP Enterprise Secure Key Manager to select ESKM, then click Next. The welcome screen appears. 184 Advanced features in the GUI

185 8. Read the information on the screen, and click Next. Page 1 of the wizard appears. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 185

186 9. Follow the remaining instructions in the wizard. When you have completed the wizard, the key manager information will appear in the right panel of the Key Management window. Un-enrolling SKM or ESKM and reverting to the backup application as the key manager You can stop using the SKM or ESKM and start using the backup application as the key manager at any time. CAUTION: Changing key managers will delete the certificates and configuration for the SKM or ESKM. To re-enable the SKM or ESKM as your key manager, you must run the Key Management Setup Wizard again. See (page 184). 186 Advanced features in the GUI

187 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of your current libraries appears. 3. Double-click the library for which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library (in the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions Un-enroll Key Manager. The welcome screen appears. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 187

188 7. Read the information on the screen, and click Next. Page 1 of the wizard appears. By default this will un-enroll the enroll key manager and set it to backup software. 8. Read the text in the Reboot Warning, then click Next. 9. Verify the information, then click Next. When you have completed the wizard, the key manager will be un-enrolled and Backup Software is selected as Key Manager and appears in the right panel of the Key Management window. Changing the login on an SKM or ESKM Use this procedure to change the user name and password that the library uses to log into the SKM or ESKM. IMPORTANT: You must also change the user name and password for the library in the SKM or ESKM Management Console software. 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of your current libraries appears. 3. Double-click the library for which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library (in the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions Update Key Manager Configuration. The welcome screen appears. 188 Advanced features in the GUI

189 7. Read the information on the screen, and click Next. The login page appears. 8. Type the current user name and password, and click Next. The tier #1 information screen appears. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 189

190 9. Click Next without making any changes to the tier information. Follow the remaining instructions in the wizard. Changing the tier information for an SKM or ESKM Tiers are a way to indicate which SKM or ESKM appliances a library should contact first when it needs to get an encryption key. For example, to avoid network performance issues, you might want a library to access local SKM or ESKM appliances before remote SKM or ESKM appliances. To specify this, you would enter the local SKM or ESKM appliances in tier 1 and the remote SKM or ESKM appliances in tier 2. The library will try to get a key from any of the SKM or ESKM appliances in tier 1 first. If none of the SKM or ESKM appliances in tier 1 respond, it will move to tier 2. If you add or remove an SKM or ESKM from your network, you will need to update the tier information by running the Key Management Setup Wizard and selecting Update Key Manager Configuration and running the Key Management Setup Wizard. Adding or deleting addresses or hostnames for SKM or ESKM appliances To add or delete addresses or hostnames for any SKM or ESKM appliances: 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of your current libraries appears. 3. Double-click the library for which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library (in the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions Update Key Manager Configuration. The welcome screen appears. 190 Advanced features in the GUI

191 7. Read the information on the screen, and click Next. The login page appears. 8. Type the current user name and password, and then click Next. The tier #1 information page appears. 9. Verify the existing information for tier #1 is correct. 10. If you have more than one tier, and you are making changes to tier #2 or tier #3, verify the existing information of tier #2 and tier #3 is correct. 11. Type the appropriate SSL port number for nodes in the tier in the SSL Port Number for nodes field. 12. Enter the IP addresses or hostnames for any SKM or ESKM appliances that were added. 13. Delete the information for any SKM or ESKM appliances that were removed. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 191

192 14. Click Next. Follow the remaining instructions in the wizard. Adding a tier to the Key Manager Configuration To add a tier to the Key Manager Configuration: 1. Perform steps 1 9 of Adding or deleting addresses or hostnames for SKM appliances. 2. Click Add Tier. 3. Type the SKM or ESKM Node Address for each node on the tier. 4. Verify the information is correct, then click Next. 5. At the Reboot Warning wizard, read the warning, then click Next. 6. Verify the information, then click Next. When you have completed the wizard, the key manager tier information will get updated and Key Manager with new tier information will appear in the right panel of the Key Management window. Deleting a tier from the Key Manager Configuration To delete a tier from the Key Manager Configuration: NOTE: Tiers must removed from highest to lowest. For example, if there are three tiers defined, tier 2 cannot be removed until after tier 3 is removed. 1. Perform steps 1 9 of Adding or deleting addresses or hostnames for SKM appliances. 2. All tiers are listed in the same wizard. 3. Remove the node addresses from the tier to be removed. 4. Click Remove Tier. The tier information will be removed. 5. Read the Reboot Warning dialog box, then click Next. 6. Confirm the information, then click Next. When you have completed the wizard, the key manger tier information will get updated and Key Manager with updated tier information will appear in the right panel of the Key Management window. Updating certificates or the certificate authority for an SKM or ESKM When a certificate expires, you must enter information for a new certificate. Also use this procedure to change the certificate authority. 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of the current libraries appears. 3. Double-click the library for which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library (in the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions Update Key Manager Certificate. Select one of the following: Update Certificate Authority Certificate Update Library Certificate Update Both Certificates The welcome screen appears. 192 Advanced features in the GUI

193 7. Click Next. Follow the remaining instructions in the wizard. For more detailed information, see the appropriate SKM or ESKM installation and replacement guide. Changing library partitions after initial SKM or ESKM setup When you add or remove partitions in a library that is enrolled with the SKM or ESKM, you must also add or remove the key generation policy for that partition using the SKM or ESKM Management Console software. (For instructions, see the SKM or ESKM user guide.) Until this policy is updated, the key management status for the tape drives in the affected partition will appear as critical (red) on the Health Summary screen. After you update this policy, it is applied the next time media is loaded into the tape drive, which will clear the critical status. Only the security user can change this policy (see (page 21) and Changing library passwords (page 35)). Verifying connectivity from the library to SKM or ESKM To verify connectivity from the library to the SKM or ESKM: 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of the current libraries appears. 3. Double-click the library for which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library. (To verify if LTO 4 and later tape drives are installed, navigate to the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions Verify Key Manager Connectivity. The welcome screen appears. 7. Read the information on the screen, and click Next. 8. Verify that the configuration is correct, then click Next. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 193

194 9. When the Update and Verification Operation Complete dialog box appears, read whether the operation completed successfully or not, then click Finish. Transferring current HP StorageWorks Secure Key Manager (SKM) enrollment settings to an HP Enterprise Secure Key Manager (ESKM) This procedure will transfer an existing SKM enrollment to a new ESKM cluster. The ESKM cluster must be installed and operational prior to upgrading from SKM to ESKM. IMPORTANT: Any of the SKM cluster keys, CAs, and certifications that you want to re-use on the replacement ESKM cluster must have already been backed up and restored to the new ESKM cluster before starting this procedure. See HP Enterprise Secure Key Manager Installation and Replacement Guide that came with your ESKM. To upgrade from SKM to ESKM: 1. You must log into Command View TL as a security user to change the key manager. See Starting Command View TL (page 21). 2. In the Launcher window, click the Devices tab. A list of the current libraries appears. 194 Advanced features in the GUI

195 3. Double-click the library on which you want to change the key manager. 4. Click the Configuration tab. 5. In the left panel, select Key Management. NOTE: The Key Management command will only appear if you have Advanced Secure Manager (see Using license keys (page 168)) and LTO 4 and later tape drives installed in your library (in the Library window, click the Status tab, then in the left panel, click Advanced LTO Drives). 6. Select Actions+Transfer current SKM enrollment settings to ESKM Reuse SKM Certificate Authority and client certificate. If Create new Certificate Authority and client certificate is selected, then certificates generated when SKM was installed will be deleted, and the upgrade will proceed as a new enrollment. See Selecting the SKM or ESKM as the key manager (page 184). 7. Read and follow the text on the screen that appears, then click Next. 8. Enter the library user name and password in the appropriate fields, then click Next. Tier information appears. 9. If appropriate, select the box to reuse pre-existing SKM tiers. 10. If appropriate type the appropriate SSL port number for nodes in the tier in the SSL Port Number for nodes field. 11. Type the IP addresses or hostnames for any nodes that were added. 12. Delete the information for any nodes that were removed. 13. If appropriate, add a tier to the Key Manager Configuration using the following procedure: 1. Click Add Tier. 2. Type the ESKM Node Address for each node on the tier. 3. Click Next. 4. Verify the information is correct, then click Next. 5. At the Reboot Warning dialog box, read the warning, then click Yes. Encrypting data with the HP StorageWorks Secure Key Manager (SKM) or HP Enterprise Secure Key Manager (ESKM) 195

196 NOTE: The Interface Manager must be rebooted for this operation to take effect. However, the drives and the tape library are not rebooted. 6. When the Update and Verification Operation Complete message appears, read whether the operation was completed successfully, then click Finish. 14. If appropriate, delete a tier from the Key Manager Configuration using the following procedure: 1. All tiers are listed in the same wizard. 2. Remove the node addresses from the tier to be removed. 3. Click Remove Tier. The tier information will be removed. 4. Read the warning in the Remove Tier dialog box, then click Next to continue. 5. Read the Reboot Warning dialog box, then click Yes. 6. When the Update and Verification Operation Complete message appears, read whether the operation was completed successfully, then click Finish. 7. Use the procedures in Changing the tier information for an SKM or ESKM (page 190) to make other changes to the ESKM configuration, as needed. 15. After the information is complete, click Next. 16. Verify the information in the Key Management Setup Summary dialog box, then click Next. 17. Read the message in the Reboot Warning dialog box, then click Next. 18. When the Update and Verification Operation Complete message appears, read whether the operation was completed successfully, then click Finish. Using support tickets Command View TL uses an integrated version of HP StoreEver L&TT to generate a support ticket. In the event of a hardware problem, a support ticket can provide vital information to help in diagnosing and resolving the problem. When a support ticket is generated, the program collects configuration information and executes a Device Analysis test on the selected device or devices. This information can then be viewed, saved, or sent via to HP Support for assistance. NOTE: A support ticket for a drive contains a drive margin report and is the only way to get that information. A support ticket is saved as a ZIP file that Command View TL uses when you save or the support ticket (see (page 201) and Sending a support ticket by ). The ZIP file contains a *.ltd file for each selected device. You can extract and view a *.ltd file with L&TT versions 4.2 and later. Generating a support ticket 1. In the Library window, click the Support tab. 2. In the left panel, select Support Ticket. A list of the support tickets that you have generated appears in the right panel. 3. Select Actions Launch Support Ticket Wizard. The welcome screen of the wizard appears. 196 Advanced features in the GUI

197 4. Click Next. Page 1 of the wizard appears. 5. Enter a name for the new support ticket and select the components you want included in the support ticket. The Cached Support Ticket (Timestamp) column lists whether a cached support ticket is available and, if so, the time it was generated. (Support tickets for tape drives are generated and cached whenever a tape cartridge is ejected.) Clicking the... button displays more information about a cached support ticket. NOTE: later. Cached support tickets will no longer be available in Command View TL 2.6 and Using support tickets 197

198 6. Click Next. Page 2 of the wizard appears. 7. Read the note, select the check box to confirm, and click Next. The progress screen appears. 198 Advanced features in the GUI

199 8. When the support ticket is complete, click Finish. The new support ticket appears in the right panel. Viewing a support ticket Support tickets appear in a separate window. To view a support ticket: 1. In the Library window, click the Support tab. 2. In the left panel, select Support Ticket. A list of the support tickets that you have generated appears in the right panel. 3. In the right panel, select a component under the name of the support ticket, and then select Actions View Selected Support Ticket. The support ticket appears in a separate window. NOTE: If you have a popup blocker, it will prevent the new window from appearing. You can either set your popup blocker to enable pop-ups on this site or hold the Ctrl key while selecting the View Selected Support Ticket command. Using support tickets 199

200 4. Click the plus (+) and minus ( ) signs to expand and collapse sections of the support ticket. Use the standard navigation keys (Home, End, Page Up, Page Down, and the arrow keys), the Windows scroll bars, and the mouse to navigate through the document. To view different amounts of information, in the drop-down box, you can change the level of detail shown to Highlights, Normal, More details, or Everything. NOTE: The detail level of the support ticket is set to Everything by default. Entering the factory password enables you to select the Factory detail level. For more information about factory passwords, see Using factory overrides (page 37). Saving a management station log To save the management station log for the support ticket: 1. In the library window, click the support ticket. 2. Click Actions Save Management Station Logs as. 3. Enter the location and file name with the extension.zip. 4. Click Save to save the management station log zip file. This zip file will have the management station logs which can be extracted and viewed. The management station logs in the support ticket can be saved to a local machine. 200 Advanced features in the GUI

201 Saving a support ticket To save a support ticket to a different location or with a different name. For example, you can save a support ticket on a client so that it can be opened with L&TT. 1. In the Library window, click the Support tab. 2. In the left panel, select Support Ticket. A list of the support tickets that you have generated appears in the right panel. 3. Enter a path and filename, and click Save. The file is saved as a ZIP file. Sending a support ticket by To send a support ticket by NOTE: Before Command View TL can a support ticket, you must have an SMTP server. See Changing the settings (page 32). 1. In the Library window, click the Support tab. 2. In the left panel, select Support Ticket. A list of the support tickets that you have generated appears in the right panel. Using support tickets 201

202 3. Enter your information on the pages of the Support Ticket wizard. If this is an ongoing support case, select the Send to support provider in reference to an open case option and enter the case reference number in the appropriate field. If this is a new support request, select the Send to support provider to request support by option. Enter the product number and product serial number in the appropriate fields. When you have completed the wizard, click Finish. The ZIP file that was created when you generated the support ticket is sent to HP Support. 202 Advanced features in the GUI

203 Removing a support ticket 1. In the Library window, click the Support tab. 2. In the left panel, select Support Ticket. A list of the support tickets that you have generated appears in the right panel. 3. To confirm that you want to remove the support ticket, click Yes. Using support tickets 203

204 4 Command View TL CLI for Interface Manager (ESL-e and EML) In addition to the Command View TL GUI, the Interface Manager card can be managed via a command line interface (CLI). The CLI provides commands to perform all necessary management functions. This chapter explains how to initiate a CLI session, the structure of the CLI, and basic navigational techniques. For a comprehensive listing of CLI commands, see (page 214). Accessing the CLI You can access the CLI either through a direct RS-232 connection, or by using Telnet or SSH over the LAN. You can have multiple sessions open at the same time (serial, Telnet or SSH, or Command View TL). If a write operation is in progress in one session, subsequent write operations for that library from other sessions will be denied. Serial Uses a CLI and connects directly to the Interface Manager card through an RS232 serial interface rather than through the LAN. Telnet Uses the same CLI as the serial interface, but requires the IP address of the Interface Manager card to initiate the session. This IP address can be set through the Interface Manager card serial interface or cascade port or, on ESL E-Series and EML E-Series libraries, through the library OCP. The advantage of using Telnet over the serial interface is that users can Telnet from any client machine that is on the LAN; a separate serial connection is not needed. NOTE: If you use Telnet to change the IP address of the Interface Manager card, you must log in to a new Telnet session with the new IP address. The Telnet service may be disabled by the admin user. If the Telnet service has been disabled, it can only be re-enabled with a Serial connection. See set inet telnet (page 230). SSH This protocol uses the same CLI as the Telnet and serial interfaces, but over a more secure channel. Different SSH client applications are available for various operating systems. When connected via SSH, use it in the exact way you would use Telnet. Starting a serial session 1. Connect the management station or other PC or laptop to the Interface Manager card using the serial cable shipped with the Interface Manager card. 2. Start a terminal emulation program on the PC that you connected to the Interface Manager card in Step 1. A variety of programs can be used, but HyperTerminal, included with Microsoft Windows operating systems, is the most common. To start HyperTerminal, select Start+All Programs Accessories Communications HyperTerminal. 3. Set the communications settings as follows: Port Speed: 9600 Data Bits: 8 Parity: none Stop bits: 1 Flow control: none 204 Command View TL CLI for Interface Manager (ESL-e and EML)

205 4. At the login prompt, use the following default information: Username: cliadmin Password: clipwd NOTE: After initially logging in, you should change your password using the set mgmt password (page 234) command. This command starts an interactive procedure for changing the password. Starting a Telnet session You can start a Telnet session with the Interface Manager card in one of two ways: Through the LAN Use any PC on the LAN, including the management station, to Telnet into the Interface Manager card using the network IP address. See Telnetting through the LAN. Through the Cascade port Connect a PC to the Interface Manager card via the cascade port and Telnet into the Interface Manager card using the cascade IP address. See Telnetting through the cascade port. Any time you can connect via Telnet, you can connect via SSH. SSH uses the same CLI as the Telnet and serial interfaces, but over a more secure channel. Different SSH client applications are available for various operating systems. When connected via SSH, use it in the exact way you would use Telnet. Telnetting through the LAN From any PC on the LAN, including the management station, do the following: 1. Open a command prompt and enter the following command: telnet name where name is either the IP address or hostname of the Interface Manager card. 2. At the login prompt, use the following default information: Username: cliadmin Password: clipwd NOTE: After initially logging in, you should change your password using the set mgmt password (page 234) command. This command starts an interactive procedure for changing the password. Any time you can connect via Telnet, you can connect via SSH. SSH uses the same CLI as the Telnet and serial interfaces, but over a more secure channel. Different SSH client applications are available for various operating systems. When connected via SSH, use it in the exact way you would use Telnet. Telnetting through the cascade port The cascade port of the Interface Manager card has a dedicated IP address that is hardcoded into the Interface Manager card and is completely separate from the network IP address. The cascade port provides a backdoor method for accessing the Interface Manager card and making configuration changes, such as getting or setting the network IP address. Accessing the CLI 205

206 1. Connect a standard RJ-45 Ethernet cable from the network port of the PC or laptop to the cascade port of the Interface Manager card. Figure 19 Telnetting through the cascade port 2. Open a command prompt and enter the following command: telnet NOTE: The above IP address is hardcoded into the Interface Manager card and is completely separate from the network IP address. At the login prompt, use the following default information: Username: cliadmin Password: clipwd NOTE: After initially logging in, you should change your password using the set mgmt password (page 234) command. This command starts an interactive procedure for changing the password. Any time you can connect via Telnet, you can connect via SSH. SSH uses the same CLI as the Telnet and serial interfaces, but over a more secure channel. Different SSH client applications are available for various operating systems. When connected via SSH, use it in the exact way you would use Telnet. Command syntax structure The command prompt has the following format: /command_level > The variable command_level indicates the current command level. For example, when you first log in to the CLI with your CLI username and password, you see the following root-level prompt: / > The root command level offers all of the basic and operational commands. To change command levels, enter any command that is available from the current command level. For example, from the root command level, if you enter the set command to change to the set command level, the following prompt shows: /set > All of the set commands are directly available at this level. Using command sequences You can change to any command level by specifying a sequence of command levels. A command sequence contains each command level name separated by a space. For example, to get to the mode command level of the set command level, you could either enter set mode from the root command level or mode from the set command level: 206 Command View TL CLI for Interface Manager (ESL-e and EML)