Sage Pastel Accounting

Transcription

1 Sage Pastel Accounting Status 94 Pervasive Error Code 94

2 Status 94 also known as Pervasive Error Code 94 is a permissions error and usually caused by incorrectly configured or blocked settings on either the Sage Pastel Server or Workstation. Complete the checklist below to ensure all the settings are correct on the Server and Workstation. For detailed information regarding each check, hover over the heading and Ctrl + Click. Windows Administrator User Account Control Pervasive Ports Removing read only attributes Sharing the Pastel folder Running a repair on Sage Pastel Accounting Mapping a network drive

3 Windows Administrator Please ensure the Windows User is logged in as the local Administrator. There are certain files that will not install or will not install correctly if you are not logged in as the machines local Administrator. To check if the user is a local Windows Administrator follow the following steps: Windows 7 Select Start > Control Panel > User Accounts > Manage User Accounts Windows 8 and Windows 10 Right-click in the bottom left corner of your screen, select Control Panel > User Account > Manage User Accounts The user has to belong to and Administrator Group. If the user is not, please contact your IT Administrator

4 User Account Control Before installing Sage Pastel Accounting please ensure that the User Account Control or UAC is turned off as some of the features for Sage Pastel Accounting do not function properly if the User Account Control is on. Windows Vista Select Start > Control Panel > User Accounts Select Turn user Account Control (UAC) on or off Deselect the following option User Account Control (UAC) to help protect your computer Windows 7 Select Start > Control Panel > User Accounts Select Change User Account Control Settings, ensure the slider is at the bottom on Never notify

5 Windows 8 and Windows 10 Select Start button > Search for UAC Select the option Change User Account Control settings The User Account Control Settings screen will display, ensure the slider is at the bottom on Never notify

6 Pervasive Ports We recommend that you add the Pervasive Database Manager and Ports to your Windows Firewall. This will ensure that Pervasive and Sage Pastel can communicate effectively. Adding these Pervasive Ports can also assist in preventing specific errors and streamline the speed of the Sage Pastel program. Adding the Program: Navigate to your Control Panel Select the option Windows Firewall Select Advanced Settings Select Inbound Rules, right click and select New Rule The New Inbound Rule Wizard will open and the Rule Type screen will display Select Program, select Next On the Program screen, select Browse

7 Go to C:\Program Files (x86)\pervasive Software\PSQL\bin Select the file w3dbsmgr.exe Select Open, the path will pull through on the Program screen Select Next The Action screen will display, ensure Allow the connection is selected Select Next The Profile screen will display, on this screen you would need to select the profiles that the rule needs to be applied to. If you are unsure please contact you IT Technician or Network Administrator for assistance on which Profiles to select. Select Next On the Name screen enter the information as shown in the screen shot below Select Finish to save the rule

8 Adding the Pervasive Ports: Select Inbound Rules, right click and select New Rule. Select the Port, select Next The Protocol and Ports screen will display Select TCP and Specific local ports, type in 1583, 3351 Select Next Ensure Allow the connection is selected, select Next The Profile screen will display, select the Profiles that the rule needs to be applied to. If you are unsure please contact you IT Technician or Network Administrator for assistance on which Profiles to select. Select Next The Name screen will display type in Pervasive Ports Select Finish to save the rule Outbound rules also needs to be added. Steps to add the outbound rule are exactly the same as adding the inbound rule.

9 Removing read only attributes Ensure you are on the Sage Pastel Server (this is the machine where Sage Pastel is registered as the Server) Press the Windows and E keys found on your keyboard simultaneously on the C Drive Right click on the Pastel/Xpress folder (the xx represents the version of Pastel you are using i.e. Sage Pastel Partner V14 = Pastel14, Sage Pastel Xpress V14 = Xpress14) Go to Properties, ensure Read-only by Attributes in unticked Select Apply and ensure the option Apply changes to this folder, subfolders and files is selected and click OK

10 Select the Security tab Ensure each Group or user name under Group or user name has Full Control selected Select OK to confirm changes

11 Sharing the Pastel folder If the Permission is not set to Full Control. The quickest way to enable full control is to share the local Pastel/Xpress folder. Alternatively contact your IT administrator for assistance. Ensure you are on the Sage Pastel Server (this is the machine where Sage Pastel is registered as the Server) Press the Windows and E keys found on your keyboard simultaneously on the C Drive Right click on the Pastel/Xpress folder (the xx represents the version of Pastel you are using i.e. Sage Pastel Partner V14 = Pastel14, Sage Pastel Xpress V14 = Xpress14) Right click on the Pastel/Xpress folder Select the option Share With > Specific People The File Sharing screen will display Type Everyone in the blank space provided and select Add Change the Permission Level next to Everyone to Read/Write by selecting the drop down Select Share, when completed press Done to complete the sharing

12 Running a repair on Sage Pastel Accounting Right click on the Pastel/Xpress folder on the Pastel Server and the Workstation where you receive the error and rename to Pastel.old Locate the Sage Pastel Installation file (This is the file used to install Sage Pastel Accounting.) Double click to run the installation, select Next The Program Maintenance screen will display, select Repair Select Next and then Install Select Finish once the installation has completed Once the repair has completed on both computers, you would need to share the folder on the Pastel Server and map a drive from the Workstation to the server

13 Mapping a network drive Press the Windows and E keys found on your keyboard simultaneously Right Click on the mapped drive and select Disconnect Right Click on Computer and select Map Network Drive Select an unused drive letter between L and V Select Browse From the list of computers displayed in the network, select the Sage Pastel Server Name Double click on the Pastel/Xpress folder Ensure Reconnect at logon is selected Select Finish