AT&T Cloud Solutions Portal. Account and User Management Guide
|
|
- Mavis Chandler
- 5 years ago
- Views:
Transcription
1 AT&T Cloud Solutions Portal Account and User Management Guide October
2 Legal Disclaimer The information contained in this document should not be duplicated, transmitted, or disclosed, in whole or in part without the expressed written consent of AT&T. Information in this document is subject to change without notice. AT&T assumes no responsibility for any errors or omissions in this document. Use of this document and the information is pursuant to the terms and conditions of your service agreement with AT&T. AT&T IS PROVIDING THE INFORMATION TO YOU "AS IS" AND "WITH ALL FAULTS." AT&T DOES NOT WARRANT, BY VIRTUE OF THIS DOCUMENT, OR BY ANY COURSE OF PERFORMANCE, COURSE OF DEALING, USAGE OF TRADE OR ANY COLLATERAL DOCUMENT HEREUNDER OR OTHERWISE, AND HEREBY EXPRESSLY DISCLAIMS, ANY REPRESENTATION OR WARRANTY OF ANY KIND WITH RESPECT TO THE INFORMATION, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATION OR WARRANTY OF DESIGN, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT, OR ANY REPRESENTATION OR WARRANTY THAT THE INFORMATION IS APPLICABLE TO OR INTEROPERABLE WITH ANY SYSTEM, DATA, HARDWARE OR SOFTWARE OF ANY KIND. AT&T DISCLAIMS AND IN NO EVENT SHALL BE LIABLE FOR ANY LOSSES OR DAMAGES OF ANY KIND, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, COVER, TORTIOUS CONDUCT OR OTHER PECUNIARY LOSS, ARISING OUT OF OR IN ANY WAY RELATED TO THE PROVISION, NON-PROVISION, USE OR NON-USE OF THE INFORMATION, EVEN IF AT&T HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. Page 2
3 Table of Contents Access to the AT&T Cloud Solutions Portal... 5 Activating Your AT&T Cloud Solutions Account... 5 Account Management Overview... 8 Company Structure... 8 Account... 9 Service group... 9 Service Instance Identifier... 9 Service group management How to Create a service group How to Rename a Service group How to Delete a Service Group How to Remove Users from a Service Group How to Move a User from One Service Group to Another Self-Removal from a Service Group or Company User Roles and Management User Roles Enterprise Manager Role Administrator Role Super User Role End User Role Billing Role Service Access Levels How to Add an Enterprise Manager How to Replace an Enterprise Manager Verifying User Accessibility, Roles and Services How to Create a Custom Role Page 3
4 How do I edit a Custom Role Delete a Custom Role How to Update Your Billing Address How to Reset Your Password How to Reset a Forgotten Password Ordering Cloud Services Add/Change Enhanced Support Enterprise How to Add/Change Enhanced Support Service group Remove Enhanced Support Reactivate an Account How to Cancel an Account How to Disconnect a Service Billing How to Access your Bill How to Access Current Charges Determining Main Account and Service Group Charges Making a Payment Bill Reporting Overview How to Access Help and More Information about Billing Accessing Help Page 4
5 Access to the AT&T Cloud Solutions Portal To be able to order, manage and use any of the AT&T Cloud Solutions services, you have either completed an AT&T Cloud Solutions Contract or have accepted the terms and conditions associated with setting up an online AT&T Cloud Solutions portal account. Following the execution of any required contract documents, AT&T will establish your account on the AT&T Cloud Solutions portal. Activating Your AT&T Cloud Solutions Account Once your account has been set up in the AT&T Cloud Solutions portal, you will receive a Welcome with instructions on how to activate your AT&T Cloud Solutions Account. Page 5
6 Page 6
7 1. Click on the Start Now link in the , taking note of the temporary password that has been provided - you will need this to log into the portal. 2. Enter the address you used to activate your account, along with the temporary password provided to you in the Welcome Click on the Login button. After a successful login, you will be required to change your temporary password. This new password will be used for subsequent logins. The following link can be used for subsequent access to the portal: AT&T Cloud Solutions portal Note: Passwords can be changed by clicking the Reset link in the My Password section under My Profile. See the Password Reset section in this document for more information on resetting your password. Page 7
8 Account Management Overview Before you get started providing access to your customers and provisioning services, you must first become acquainted with the portal account hierarchy, roles and user privileges. Company Structure Let s start with an overview of the portal account hierarchy structure and general account components. As an Enterprise Manager, you will have access to the company account. This is the highest account level of authority in the portal account structure. As the company account holder, you can create service groups for your users, grant user access and administer functional privileges. This structure provides you with an overview of all the users and services under your company account and a consolidated view of components such as reporting or billing for the whole company. Page 8
9 Account The account is the term used to identify each company. With administrative and managerial tools you are able to see company wide information and perform tasks such as: View companywide reports, View, add, modify, and delete service groups. Note: An account may also be identified as an enterprise account, company account or customer account. Service group A service group is a group of services or users that belong to a company. Users can be added to multiple service groups. A service group can only one instance of each service and the service group can only be created, modified, or deleted by a user with permissions to manage the company account. AT&T Cloud Services such as AT&T Cloud Storage and AT&T NetBond services are associated with the service group under which the service was ordered. When service groups are created in the portal, a unique service billing group for that service group is assigned. Service billing groups and all AT&T Cloud Services charges for each VNC in the service group will appear on the invoice and in the portal billing reports under the service billing group. For customers that have multiple VNC s and would like to have their invoice itemized to understand VNC charges it is recommended a service group is created for each VNC. Note: It s important this decision is made upfront prior to activating the first VNC. Moving VNC(s) between service groups requires decommissioning the VNC(s) and rebuilding it in a different service group(s), which will result in an interruption in the service. Service Instance Identifier The Service Instance Identifier (ID) is a unique identifier that represents a single instance of a service. This identifier is used to distinguish the services of a service group and one is Page 9
10 created every time a new service is ordered. The Service Instance ID is displayed in the service information section and on the My dashboard page of the portal and with billing of the service. Service group management The first step in adding a company, configuring users and provisioning services must start with the creation of a service group. We will cover the following service group management functions in this section: How to Create a service group How to Delete a service group How to Remove a User from a service group How to Move a User from one service group to Another How to Create a service group Follow these steps to create a service group: 1. Login to the AT&T Cloud Solutions portal as an Enterprise Manager. 2. Under Shortcuts on the main dashboard click Manage service groups. 3. Click the Crea te a Service Group option on the Service Groups tab. Page 10
11 4. In the pull-down menu, click the Country you would like to associate this account with, type the Service group name in the entry field, and click the invoice number you would like the charges for this service group to be billed to. When all entries have been completed, click the Submit button. Page 11
12 5. Once you have created your service group, you will return to the Service groups tab, where you will see a Successful Service Group Completion message. Your service group is now ready for you to provision cloud services and users. How to Rename a Service group Note: Only an Enterprise Manager can rename service group. Follow these steps to rename a service group: 1. Login to the AT&T Cloud Solutions portal as an Enterprise Manager. 2. Under Shortcuts on the main dashboard click Manage service groups. 3. Click on the Service group you would like to rename. Page 12
13 4. Click on Rename Service Group located in the Settings box on the right side of the page. 5. You will be presented with the Rena me Service Group window. Enter the new name and click on Submit to complete the update or Cancel. 6. You will then receive a Renamed Service Group Successfully message and your service group is now renamed. Page 13
14 How to Delete a Service Group Deleting a service group will immediately halt all billing against the service instance s related support and resources and it will initiate the permanent removal of the services resources. Only an Enterprise Manager can disconnect a service group Service group status values: o o o Active: current service group in good standing with billing and services Restricted: service group restricted due to non-payment Disconnected: service group deleted by the Enterprise Manager, Service Group Administrator, or automatically by an account cancellation 1) Login to the AT&T Cloud Solutions Portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Under My account, click Manage Account from the top navigation menu. There you will find the Accounts, Service Groups, Users, Roles & Permissions, and My Profile tabs. Page 14
15 3) Click Accounts tab to display the current user s Role and the username of the Account s Enterprise Manager. Page 15
16 4. Click the Service Groups tab to display all service groups. 5. The entire service group can be deleted which will remove all services under it. NOTE: It is a best practice (not a requirement) for you to REMOVE all resources (i.e. virtual machines, storage, tenants, VNC/VLANs, etc.) BEFORE deleting a service group. Page 16
17 6. You will be presented with the Service Group Delete Confirmation pop-up screen. Click Yes, delete my Service Group button if you wish to proceed with the deletion or No, Cancel if you want to cancel the action. 7. You will then be presented with the success message. Page 17
18 How to Remove Users from a Service Group Note: Only an Enterprise Manager or a Service Group Administrator can remove Users 1) Login to the AT&T Cloud Solutions portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Click Manage Account option under My account 3) Click Users tab 4) Click the user you want to remove Page 18
19 5) Click Remove selected User(s) in the Settings window Page 19
20 6) Click Yes to complete user removal or No, Cancel to end action. Note: A user that has been removed from a service group using the steps described in this section will no longer have access the account on future logins. The user can be added back into this service group and/or into another service group in the future, if desired. For steps showing how to add a user back to a service group, or how to move a Page 20
21 user from one service group to another, see the next section, How to Move a User from one Service group to Another, in this guide. How to Move a User from One Service Group to Another Note: Only an Enterprise Manager can delete service groups. Note: A user account must be created before doing the following steps. 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager. 2. Remove the user from the service group, as laid out in the previous section, How to Remove a User from a Service Group, in this guide. 3. Under Shortcuts on the main dashboard, click Manage Users. 4. Click on the Add User button. 5. On the Add User screen type in the address of the user you would like to add or move to an existing service group. Page 21
22 6. Type in the first and last name of the user you would like to add or move to an existing service group. Click on the Continue button when complete. Page 22
23 7. On the following screen, click the Service Group button, and then select the service group you would like to add the user to, along with the access level you would like to delegate to this user. Click the Submit button to complete this action. Page 23
24 8. A confirmation message will be displayed showing that the user has been added to the service group. The User will be notified by of the update. Page 24
25 Self-Removal from a Service Group or Company If you remove your account and/or service group access privileges, the Enterprise Manager or Service Group Administrator will need to add you as a user to regain access. If you are the only user attached to the service group and remove yourself: 1) The service group and all the associated services will be deleted. 2) If this is the only service group you are associated with, your access will be disabled. Note: If you are the Enterprise Manager, then you will not be able to be removed until a replacement Enterprise Manager is added. Page 25
26 1) Login to the AT&T Cloud Solutions Portal: AT&T Cloud Solutions portal 2) Click Manage Account under My account 3) Move to My Profile tab, locate My account Preferences option, click any options with any Service Groups, then click Delete Selected button Please Note: Enterprise Managers can NOT remove themselves from any account or service group. 4) You also have option to view the My Profile pop up from the top navigation menu. Click My Profile. Page 26
27 Page 27
28 User Roles and Management Users are assigned a role for the service group and for each service that belongs to the service group. Users are added to a service group by the Enterprise Manager or Service Group Administrator. Users with the appropriate permission can add other users to a service group. When added to a service group, or when permissions are modified, users are notified with an which provides their temporary credentials. User Roles A role has a set of defined capabilities. User roles allow users to configure and administrate the account or service group and/or focus on using, configuring, and managing cloud services. AT&T Cloud Solutions portal users can be associated with multiple service groups. There could be instances where a single user can be associated with multiple service groups and have a different role under each one of the service groups. Users can switch between service groups. Page 28
29 Enterprise Manager Role The Enterprise Manager (EM) role is assigned to the user with the responsibility of managing the account. The EM is the only user that has access to companywide functions and can create the company s service groups, assign administrators, and perform all functions relevant to the company account. In addition, the EM has full access to the company service groups. Administrator Role The administrator manages the service group and manages the company account and to add, change or remove administrators from a service group. The Enterprise Manager can also act as the administrator of a service group. The administrator has responsibility for ordering AT&T Cloud Services, adding users and performing all other functions available within the service group. The administrator has full service management privileges for any service under the service group. Super User Role Users can be added with the Super User role to a service group by the EM or the Service Group Administrator. Users with the Super User role have a limited set of capabilities within the billing, reporting and support areas of the service group. Service privileges are assigned individually by service and are not predefined based on the Super User role. Service privilege sets are discussed in a subsequent section. End User Role Users can be added with the End User role to a service group by the EM or the Service Group Administrator. Users with the End User role have a basic set of abilities within the account management, support and reporting areas of the service group. Service privileges are assigned individually by service and are not predefined based on the End User role. Service access levels are discussed in a subsequent section. Billing Role Users can be added with the Billing role to a service group by the EM or the Service Group Administrator. Users with the Billing role can access My dashboard, My Profile and the Billing tab. Service Access Levels There are different access levels available that can be set for a user id for each AT&T Page 29
30 Cloud Service. The access levels are as follows: No Access Allows no access to the service(s) for which it is selected. Access Level 1 Allows the most comprehensive access to the service(s). Access Level 2 Allows a limited subset of access to the service(s), where applicable. For more details on what capabilities are associated with an access level, select Manage Roles and Permissions under My account and click on the Manage Roles and Permissions window. The actions available for each service are displayed. How to Add an Enterprise Manager Note: Only an Enterprise Manager can add another Enterprise Manager 1) Login to AT&T Cloud Solutions portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Select Manage Account option under My account 3) Click Account tab 4) Click the Add Enterprise Manager from the Settings box Page 30
31 5) The Add Enterprise Manager window will appear to add a new user with the preselected role of Enterprise Manager. o o Enter the First Name and Last name of the person that will be assigned as an Enterprise Manager. If the user being entered is an existing portal user, the First Name and Last Name are pre-populated. Page 31
32 6) Click either the Finish button to complete the action or Cancel button to cancel the action. How to Replace an Enterprise Manager Only an Enterprise Manager can replace an Enterprise Manager 1) Login to the AT&T Cloud Solutions portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Click Manage Account option under My account 3) Click Accounts tab 4) Click the Replace link, found under the Enterprise Manager name Page 32
33 5) The Assign New Enterprise Manager window will appear to add a new user with the pre-selected role of Enterprise Manager. 6) Click the Reset or Submit option Page 33
34 7) Invitation Status appears instead of the Edit link under an Enterprise Manager. This status will remain until the new Enterprise Manager accepts the invitation and logs into the portal. Verifying User Accessibility, Roles and Services Note: The User must be created before going through the following steps. 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager. 2. Click the Manage Users option under My account or from the Shortcuts menu on the main portal page. 3. Click on the Users tab, and click the Service Group for which the user is associated. Page 34
35 4. Display the details for the user by clicking the user s name in the left-hand column. Locate the Roles and Permissions, and Service and Access Level for the user. Page 35
36 How to Create a Custom Role Note: You must be an Enterprise Manager or Service Group Administrator to create a custom role. 1. Click Manage Roles and Permissions under My account. 2. On the Roles and Permissions page, click the Custom Roles tab. Page 36
37 3. Click on the Add Custom Role button. 4. You will then enter the following: o o o o Role Name: Custom role names can be alphanumeric with a 50 character limit. Click Privacy Setting: Public or Private Public service group roles are visible and available to all users on the company service groups. Private service group roles are only visible and available to the users of that service group. A private role cannot be made public. Select Account: All service groups you are EM or Service Group Administrator for will be listed, select one. The role you are creating will be available for all users in the service group you select. Select Access Level: Level 1, individually selected, No Access Preselect a default for your role s user access level. If you select the individually Page 37
38 selected option, you will have the option of choosing the service access levels for each user individually while adding or modifying a user. 5. Click Submit, to create the new role or Cancel, to stop the action. 6. A message will appear to confirm your custom role has been created. Now you are ready to assign users to it. Note: The role name provided is unique within the account for Public roles The role name provided is unique within the service group for Private roles At least one capability has been selected for the role An access level default selection has been made How do I edit a Custom Role Note: Only an Enterprise Manager or Service Group Administrator can edit a custom role. 1. Click Manage Roles and Permissions under My account. Page 38
39 2. On the Roles & Permissions tab, click the Custom Roles tab. 3. All Custom Roles you have created will appear in the columns on the page. Page 39
40 4. Identify the role you wish to modify, click the edit icon, the Role Name, drop down selection boxes and checkboxes will appear to allow you to edit the role. Note: If icon is greyed out, the following hover text will appear: This role can t be edited because it is a private role and there are users associated with it. 5. Once your edits are completed, click the Submit button. 6. A message will be displayed to confirm you want to modify the role selected. Click Submit to proceed with the action or Cancel to stop the action. Page 40
41 7. All users assigned to the custom role you modified will be notified with a message on My dashboard and will receive an outlining the changes that were made to their role. Delete a Custom Role Note: Only an EM or Service Group Administrator can delete a custom role. 1. Click Manage Account under My account and click the Roles & Permissions tab. 2. On the Roles & Permissions tab, click the Custom Roles tab. Page 41
42 3. All the custom roles you have created will appear on the page. 4. Identify the role you wish to delete, click the X or delete icon. Note: If the icon is greyed out: The role can t be deleted because there are users Page 42
43 associated with it. If you wish to remove this role, please assign the users another role and then you can delete the role. 5. A message will be displayed to confirm you want to delete the role selected. This action is permanent and cannot be reversed. Click Yes, delete my role to proceed with the action or Cancel to stop the action. Page 43
44 6. All users assigned to the custom role you modified will be notified with a message on their My dashboard and will receive an outlining the changes that were made to their role. How to Update Your Billing Address To update the billing address associated with your account. 1. Log into the portal. 2. From My dashboard page, click on Manage service groups tab under Shortcuts. 3. Click on a Service Group Page 44
45 4. In the Settings box, click Update Billing Address to edit. 5. Enter the updated address and click Submit, or Cancel to cancel the action. Page 45
46 How to Reset Your Password There are times when you may want to reset a password. This can be accomplished by selecting either the Reset my Password link under Shortcuts on the main portal page, or the My Profile link in the top header. 6. Log into the portal. 7. From any page, click on the My Profile link in the header. Page 46
47 8. Click on the Reset link in the My Password section. 9. Type in the security answers that you provided when you sent up your user account; click on the Submit button. Page 47
48 10. In the drop-down fields, type in your New password and Confirm password, then click the Submit button. Page 48
49 Note: The New password and Confirm password must match, must be at least eight characters long, and must contain at least one number and one alphabetic character. How to Reset a Forgotten Password If you have forgotten your login password, a new one can be quickly obtained by following these steps: 1. From the login screen, click the Forgot your password? link. Page 49
50 2. Enter your address and the security word that appears on the screen and click on the Submit button. 3. You will be presented with the following screen. Follow the reset password login instructions that are ed to you. Page 50
51 4. Open the Password Reset Request - Step 1 and click on the click here link. 5. Enter your security answers, type in your new password and password confirmation and enter the security word that appears on-screen in the box. Then click on the Submit button. Note: Passwords are case-sensitive and must be entered exactly. Page 51
52 6. Upon successful completion, your screen will refresh with the following message. You have successfully reset your password to your AT&T Cloud Services account! Ordering Cloud Services Note: You must have a service group created and access assigned to provision cloud services. 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager or Service Group Administrator. 2. Click Manage Service group under Shortcuts from the main portal dashboard. Page 52
53 3. On the Service group screen, click the service group to which you would like to add the cloud service. 4. Under the Order Services section on the service group information screen, click on the AT&T Cloud Service you would like to order. For specific ordering details on each of the cloud services, go to the Knowledge Center under Quick Links and click the Documentation tab. Page 53
54 5. You will be taken to the Configure Service screen. a. Click an Account, select a Service Group, and Select a service will be defaulted based on the selections that were made on the previous Manage Service group screen. These selections can be modified on this screen, if desired. Page 54
55 6. Continue to the Configure Service screen, you will then select the Cloud Solutions service that you want to order under Select a service. 7. After you have selected the service, you will have an opportunity to select the support plan you would like to enable for your company or this service group. a. By default, the Base Support option will be selected. This support plan can be changed if desired. b. After all options have been selected, click the Continue button. Note: The Base Support option will provide you the ability to enter trouble tickets and contact AT&T via , for yourself and/or other users. There are two enhanced support plan options available: Service group Enhanced Support: Allows users who access the portal to contact AT&T support via toll free number or online ticketing for the Page 55
56 service group you select from the drop down menu. Company-wide Enhanced Support: Allows users who access the portal to contact AT&T support via toll free number or online ticketing for the company account and all associated service groups. Note: Rates and charges applicable for onboarding, professional services, or other specialized support not included in Enhanced Support will be provided on an individual case basis at rates specified by AT&T. 8. On the Check Out payment screen, confirm your payment option and select the Continue button. Page 56
57 9. On this screen, you will confirm your order and accept charges for the service. Once you are finished confirming your order, click on the Place My Order button to complete the order. Add/Change Enhanced Support Enterprise The Upgrade option allows enhanced support to be added for the entire company account. Note: Only an Enterprise Manager can add/change the Enterprise Enhanced Support option 1) Login to the AT&T Cloud Solutions portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Click Manage Account under My account 3) Under Settings, Support Level click Upgrade option. Page 57
58 4) Click the Enterprise Enhanced Support option. Page 58
59 5) Click Continue and follow the Check Out process to complete the Enterprise Enhanced Support purchase. How to Add/Change Enhanced Support Service group The Upgrade option allows enhanced support to be added for the entire company account. Note: Only an Enterprise Manager or Service Group Administrator can add/change a Service group Enhanced Support option 1) Login to the AT&T Cloud Solutions portal as an Enterprise Manager or Service group Administrator: AT&T Cloud Solutions portal Page 59
60 2) Click Manage Account under My account 3) Under Settings, Support Level, click Upgrade option. 4) Click the Service group Enhanced Support option. Page 60
61 5) Click Continue and follow the Check Out process to complete the service group Enhanced Support purchase. Remove Enhanced Support The Downgrade Support Level option allows for the cancelation of the entire company account or service group. When the account or service group downgrade is triggered, the Enhanced Support for company or service group will be cancelled. Note: Only an Enterprise Manager or a Service Group Administrator can remove Enhanced Support Page 61
62 1) Login to the AT&T Cloud Solutions portal as an Enterprise Manager or Service Group Administrator: AT&T Cloud Solutions portal 2) Click Manage Account under My account H 3) Under Settings, click Downgrade Support Level option. Click OK or Cancel to confirm. A confirmation window will be displayed. Page 62
63 Reactivate an Account The Reactivate Account option allows the entire company account to be reactivated. When the reactivate company account is triggered, a new service group is automatically created for the company. Note: Only the Enterprise Manager (EM) user has the right to reactivate a company account. 1) Login to AT&T Cloud Solutions portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Under My account, click Manage Account from the top navigation menu. On the Manage Account screen click the Reactivate account link in the Setting box. Page 63
64 3) Click on the link, a pop up message will appear to confirm your action to reactivate the Company account. 4) Click Yes, reactivate My account. The Company Account is reactivated and a new default service group is created. The information will be updated on the Accounts tab. Page 64
65 How to Cancel an Account The Cancel Account option allows for the cancelation of the entire company account. When the cancel company account is triggered, all service groups associated with the company account will be deleted and disconnected. All users, other than Enterprise Managers, who are not associated with another company, will be disabled. Note: Only the Enterprise Manager (EM) has the right to cancel a company account. Note: This action is permanent. After a company account has been canceled, EMs will have the ability to continue to access the account and service groups associated with the account to view usage reports and billing for up to thirteen (13) months. 1) Login to the AT&T Cloud Solutions Portal as an Enterprise Manager: AT&T Cloud Solutions portal 2) Click Manage Account option under My account. 3) From the Accounts tab, click Cancel Account option. Click OK to complete the action or Cancel to stop the action. Page 65
66 How to Disconnect a Service Disconnecting a service will immediately halt all billing against that service s resources (i.e. storage, tenants, VNCs, etc.) and will initiate the permanent removal of the service s resources. Note: This action will not downgrade any Enhanced Support you have purchased. To downgrade Enhanced Support, go to Remove Enhanced Support. Note: Only an Enterprise Manager or a Service Group Administrator can disconnect any service(s). If you are seeking to disconnect the entire account, go to How to Cancel an Account. 1. Login to AT&T Cloud Solutions portal as an Enterprise Manager or Service Group Administrator: AT&T Cloud Solutions portal 2. Under My account, click Manage Account from the top navigation menu. There you will find the Accounts, Service Groups, Users, Roles & Permissions, and My Profile tabs. 3. Click Accounts tab to display the current user s Role and the username of the Account s Enterprise Manager. Page 66
67 3) Click the Service Groups tab to display all Service Groups. 5) Click a Service Group to display the details and manage the Services. Each Service should be disconnected individually. NOTE: It is a best practice (not a requirement) for customers to REMOVE all resources (i.e. storage, tenants, VNCs, VLANs, etc.) BEFORE disconnecting any Service. Page 67
68 6) Click the Disconnect link under each service to disconnect that service. 7) Click OK, to disconnect the service or Cancel, to stop the action. Page 68
69 Billing AT&T Cloud Services Billing enables customers to manage bills for their accounts online. This section provides useful information about AT&T Cloud Solutions Billing and how to use its various billing functions and reports. AT&T Cloud Solutions Billing lets you view and pay your bill online, as well as generate custom and default reports about different aspects of your bill. Your bill will contain all cloud services charges incurred by the main company account and associated service groups. How to Access your Bill To access Billing from the AT&T Cloud Services Portal: 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager or Billing role. 2. Click on My account, Quick links from the top of the screen and select the Billing link or select View and pay my bill from the Shortcuts menu on the right side of My dashboard. 3. You will be taken to the Bill Summary Overview page for your account. Figure 0-1: View Bill Screen From here, you can: Page 69
70 View bills and bill summaries Download and print bills Pay bills View payment history and payment activity Create and manage disputes Create and customize reports Access the billing user guides and help The Bill Summary page is the home page for most AT&T Cloud Services Billing users, and it is the first step of many activities. It is from here that invoice dates and accounts are selected. The home page provides an overview of your bill and allows you to access more detailed information in a series of pre-defined reports. On the Bill Summary page, you will see: The account information area, which allows you to select parameters for viewing information based on invoice date and billing account, group, or service group number. The Invoice Details section with quick information about your invoice. The Invoice Summary section with a breakdown of invoice information, which includes charges, payments and adjustments. The Bill Summary page displays high-level details of charges for a given specific invoice, as noted in the Invoice Details section of the page. In the area below Account Information, more detailed information about your bill is displayed. Many of the items listed below are displayed as links in the Invoice Details and Invoice Summary sections. These links open to pages that contain even more detailed information. This area consists of the following categories: Invoice Number: A dynamically generated, unique number displayed on the bill that identifies an individual invoice. This information is useful to have on hand when communicating with a support representative. Bill Period: The monthly period for which services are billed. Payment Due Date: Date by which you must submit payment for your bill before it becomes past due. Charges: This category includes all charges that you must pay on a regular monthly basis, fees and taxes for the monthly bill, as well as any one-time fees incurred during the billing cycle. Discounts: This displays any discounts you may have as part of your contract. Page 70
71 Monthly Recurring Charges: Costs charged to you every month as part of your agreement. One-Time and Usage Charges: Includes costs of installation and equipment that occur only once, as well as any use of wireless minutes over and above the time specified in your package plan. Taxes, Fees and Surcharges: Costs which include federal, state, and local government taxes on telecommunications. These costs can also include regular fees for maintaining 911 calling. Total Current Charges: A grand total of all monthly charges. This is different from the Current Amount Due, as Current Charges do not include any adjustments, past due amounts, or payments. Previous Balance: The total amount owed on the bill from the period immediately prior to the current billing period. Payments: Any amounts paid toward the previous bill. Clicking the Amount link will direct you to the "View Payment History" page. Adjustments: Includes any credits or underpayments on your bill. A negative sign (-) indicates an amount credited towards your bill. Balance Information - This can include: o o o o o o o Past Due Balance - any charges still due from previous bills that are carried over to the current billing period. Credit Balance Amount of credit to be applied to your account. Balance The balance amount. This can be zero if the account is paid in full. Total Amount Due: The sum of the Total Current Charges plus any balances carried over from previous months, if applicable. Payment since Last Invoice: Displays only if any payments have been made. Click the Amount link will direct you to the View Payment History page. Pending Disputes: Includes the value of all submitted disputes; does not include disputes which have been denied. This value will match the total value of the entries in the Dispute History. Current Amount Due: The Total Amount due, after any discounts or payments made against previous bills have been deducted. Page 71
72 How to Access Current Charges To access your current charges: 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager. 2. Click on My account, Quick links from the top of the page and select Billing, or select View and pay my bill from the Shortcuts menu on the right side of My dashboard. 3. On the Bill Summary Overview page, click on the View Bill tab and click on the Current Charges link, or click on the Total Current Charges link on the main page. Figure 0-2: View Bill Screen 4. This will take you to the report of current charges for your account. By default, this report provides a breakdown of all charges for the current invoice period, for all groups and service groups associated with your portal account number. Note: These default reporting filters can be modified by clicking on the link and selecting a specific account, group, service group, and/or invoice date that you would like to review in detail. Page 72
73 Determining Main Account and Service Group Charges Figure 0-3: Current Charges Page On the Charges Summary page, you will find the following itemized billing hierarchy structure: Page 73
74 Figure 0-4: Itemized Billing Structure Let s review the example hierarchy structure as shown in figure 9-4 and break down the line items from top to bottom: Entry one, directly below the Service Type heading in the image, shows the main account number and main account name. Entry two shows the service group number and name which maps to the service groups you created. All cloud services charges associated with a particular service group will be grouped here. Entries three and four shows the service group number and service ID for the cloud services used by your customer with associated billable charges. Entry five shows the total service group charges for the service. Entry six shows the total group charges. Entry seven shows the total charges for the main company account. Entries two through six will repeat on your bill for each service group/service group you have created that has any charges associated with the invoice cycle you are viewing. Making a Payment Payments can be made online using a bank EFT transfer or credit card, or through the AT&T invoicing process. Covered in this guide is the online payment process. Consult the online user guide for instructions on how to use the Automatic Payment, View Payment History, and View Payment Activity functions located on the Bill Pay tab. Page 74
75 For more information about accessing billing help and user guides, see the How to Access Help and More information about Billing section in this document. To access the online payment feature from the AT&T Cloud Services Portal: 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager or Billing role. 2. Click on My account, Quick links from the top of the page and select Billing, or from the main portal page under Shortcuts, select View and pay my bill. 3. On the Bill Summary Overview, go to Pay Bill and click on the Pay link. Figure 0-5: Pay Bill Tab Page 75
76 4. On the Pay Bill-Select Account page, confirm the company account number and check the box for each account you would like to pay from the account section table. Figure 0-6: Pay Bill Tab Select Account Before proceeding to the next step, you must have your payment information set up in the system. Check the Financial Information column and make sure the indicator is marked as Yes for each account entry. If this indicator is "No", click on the No link and complete the financial information set-up screen. 1. Click on the Calculate Total button, then the Continue button. 2. Review the payment information and click on the Agree button. Page 76
77 Figure 0-7: Pay Bill Tab Review Payment 3. You will be presented with a Pay Bill-Payment Confirmation page noting the status of your bill payment. Page 77
78 Bill Reporting Overview Figure 0-8: Pay Bill Tab Payment Confirmation The Reports function in AT&T Cloud Solutions Billing allows you to view pre-defined reports, much as you can on the Bill Summary page. It also allows you to create more complex reports than the pre-defined pages you see when you click the options in the View Bill menu. Note: The reports listed on the Reports home page contain many of the same categories found on the View Bill menu; however, Reports has additional reports in these categories not found on the View Bill menu. You perform different activities from different sections of the page: You set up specific report parameters and run reports by clicking the required report link. Page 78
79 Above the list of reports are fields for selecting the invoice month and accounts for the report. On the right side of the page are sections for managing your saved report templates. You can also view the reports history and the data dictionary for all or specific reports. How to Access Help and More Information about Billing The Reports function in AT&T Cloud Services Billing Online Help allows you to easily locate answers to your questions. Four types of help are provided: Quick Help - provides you with concise instructions directly on the application pages. User Guide allows you to access all AT&T Cloud Services Billing Help topics. Activity Help allows you to see context-sensitive help for the topic you are currently working on. Chat Now - allows you to chat with an online agent for navigational or technical help. A "Chat Now" icon appears on the right side of every online page in AT&T Cloud Services Billing. By clicking this icon, you can initiate a chat session with a live agent. Note: When an agent is not available (off hours), the "Chat Now" icon is not displayed. Accessing Help To access help: 1. Log in to the AT&T Cloud Solutions portal as an Enterprise Manager. 2. Click on My account, Quick links from the top of the page and select Billing; or from My dashboard click View and pay my bill under the Shortcuts menu. 3. On the Bill Summary Overview page, click on Billing Help, User Guide, or the Questions, Chat Live link that appears on the right side of the screen. Page 79
80 Figure 0-9: Billing Help Options Page 80
Service Activation for AT&T NetBond For AT&T Control Center
Service Activation for AT&T NetBond For AT&T Control Center Revision: 1.0 2016 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo, Mobilizing Your World, DIRECTV and other marks are
More informationAT&T NetBond reporting and notifications user guide
AT&T Cloud Solutions AT&T NetBond AT&T NetBond reporting and notifications user guide Revision: 1.1 an offer, commitment, representation or warranty by AT&T and is subject to change. Table of Contents
More informationService Activation of AT&T NetBond
Service Activation of AT&T NetBond For SunGard Availability Services TM (AS) and AT&T Enterprise Recovery Services (ERS) Publication Date: 11/16/2015 Revision: 1.0 Legal Disclaimer Copyright AT&T Intellectual
More informationAT&T Release Notes. Enhanced Web Real-Time Communication (WebRTC) API. Publication Date: August 2015
AT&T Release Notes Enhanced Web Real-Time Communication (WebRTC) API Publication Date: August 2015 Legal Disclaimer This document and the information contained herein (collectively, the "Information")
More informationAT&T NetBond User Guide
AT&T NetBond User Guide For HPE Rapid Connect Publication Date: 11/1/2015 Revision: 1.0 Legal Disclaimer Copyright AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T
More informationAT&T NetBond Service Activation Onboarding Guide
AT&T NetBond Service Activation Onboarding Guide For VMWare Publication Date: 09/28/2015 Revision: 1.0 Legal Disclaimer Copyright AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and
More informationAT&T NetBond User Guide
AT&T NetBond User Guide AWS GovCloud Publication Date: 2/04/2016 Revision: 1.0 2016 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
More informationNotifications for the Payment API
Notifications for the Payment API Legal Disclaimer This document and the information contained herein (collectively, the "Information") is provided to you (both the individual receiving this document and
More informationQNB Bank-ONLINE AGREEMENT
This is an Agreement between you and QNB Bank ("QNB"). It explains the rules of your electronic access to your accounts through QNB Online. By using QNB-Online, you accept all the terms and conditions
More informationWSSP Troubleshooting Guide. Website Edition
WSSP Troubleshooting Guide Website Edition 1 Table of Contents FAQ s 1. Introduction.. 5 2. Troubleshooting. 5 A. Login Issues. 5 1. When I login, the page gets refreshed and I have to enter the credentials
More informationTerms and Conditions between Easy Time Clock, Inc. And Easy Time Clock Client
Terms and Conditions between Easy Time Clock, Inc. And Easy Time Clock Client Client s Responsibility Easy Time Clock, Inc. ( ETC ) is a client-led time and attendance program. The Client is solely responsible
More informationmycellcom App User Guide
mycellcom App User Guide Updated January 2018 Table of Contents Getting Started... 3 Installing mycellcom App... 4 Logging Into mycellcom App... 5 Sign up for an Account 7 Forgot Password..10 Usage Information...
More informationRapid Recovery License Portal Version User Guide
Rapid Recovery License Portal Version 6.1.0 User Guide 2017 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide
More informationUser s Guide. (Virtual Terminal Edition)
User s Guide (Virtual Terminal Edition) Table of Contents Home Page... 4 Receivables Summary... 4 Past 30 Day Payment Summary... 4 Last 10 Customer Transactions... 4 View Payment Information... 4 Customers
More informationAgreements & Contracts: Electronic Documents User Agreement CUSTOMER SERVICE SKOWHEGAN SAVINGS
Agreements & Contracts: Electronic Documents User Agreement CUSTOMER SERVICE SKOWHEGAN SAVINGS 800.303.9511 CUSTSERV@SKOWSAVINGS.COM TABLE OF CONTENTS ELECTRONIC DELIVERY OF DOCUMENTS...3 SYSTEM REQUIREMENTS...3
More informationNetApp Cloud Volumes Service for AWS
NetApp Cloud Volumes Service for AWS AWS Account Setup Cloud Volumes Team, NetApp, Inc. March 29, 2019 Abstract This document provides instructions to set up the initial AWS environment for using the NetApp
More informationOne Identity Password Manager User Guide
One Identity Password Manager 5.8.2 User Guide Copyright 2018 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide
More informationShelbyNext Financials Portal
How To Use ShelbyNext Financials Portal Updated: 6/21/2016 2016 Shelby Systems, Inc. All Rights Reserved Other brand and product names are trademarks or registered trademarks of the respective holders.
More informationFxhoster VPS Agreement
Fxhoster VPS Agreement The Fxhoster VPS Agreement governs the terms and conditions in which You ( Client, You or Your ) purchase a new VPS through Fxhoster. You hereby agreed to this Agreement. The terms
More informationOnline Bill Payment and Service Portal
Online Bill Payment and Service Portal is an internet portal for customers to view invoices, create payments and view or create service tickets over the web. With customers have a secure Internet portal
More informationOctober J. Polycom Cloud Services Portal
October 2018 3725-42461-001J Polycom Cloud Services Portal Copyright 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or
More informationFIA Electronic Give-Up Agreement System (EGUS) Version 2.6
FIA Electronic Give-Up Agreement System (EGUS) Version 2.6 User Guide 18 January 2010 Copyright Unpublished work 2007-2010 Markit Group Limited This work is an unpublished, copyrighted work and contains
More informationEAM Portal User's Guide
EAM Portal 9.0.2 User's Guide Copyright 2017 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished
More informationOne Identity Starling Two-Factor Authentication. Administration Guide
One Identity Starling Two-Factor Authentication Copyright 2018 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this
More informationOne Identity Active Roles 7.2. Azure AD and Office 365 Management Administrator Guide
One Identity Active Roles 7.2 Azure AD and Office 365 Management Administrator Copyright 2017 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright.
More informationOne Identity Starling Two-Factor Desktop Login 1.0. Administration Guide
One Identity Starling Two-Factor Desktop Login 1.0 Administration Guide Copyright 2018 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software
More informationPLEXUS PAY PORTAL YOUR HOW-TO GUIDE
PLEXUS PAY PORTAL YOUR HOW-TO GUIDE - 1 - Table of Contents Activate Account Activating Your Pay Portal Account 3 Navigating your Plexus Pay Portal 8 Managing your funds 17 Activating your Prepaid Card
More informationDrake Hosted User Guide
Drake Hosted User Guide Last Revision Date: 1/2/2017 Support.DrakeSoftware.com (828) 524-8020 Drake Hosted User Guide Copyright The Drake Hosted User Guide, Drake Tax Software, and any other related materials
More informationTrusted Advisor User Guide. inty CASCADE v 2.9.0
Trusted Advisor User Guide inty CASCADE v 2.9.0 Table of Contents 1. Overview... 2 2. Logging in to inty CASCADE... 2 2.1 Forgotten Password... 4 2.2 Password Complexity... 5 3. Home Page... 7 4. Navigation...
More informationHotDocs Document Services. Administrator s Guide
HotDocs Document Services Administrator s Guide Copyright 2014 HotDocs Limited. All rights reserved. No part of this product may be reproduced, transmitted, transcribed, stored in a retrieval system, or
More informationE-Bill & Collect User Guide June 2016
E-Bill & Collect User Guide June 2016 Table of Contents Page Introduction Simple Web Manual Payments Enter Payment Details Verify Payment Details Payment Confirmed Authenticated & SSO Payments Lookup Account
More informationAuthentication Services ActiveRoles Integration Pack 2.1.x. Administration Guide
Authentication Services ActiveRoles Integration Pack 2.1.x Administration Guide Copyright 2017 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright.
More informationFIA Electronic Give-Up Agreement System (EGUS) Version 2. Administrator Guide
FIA Electronic Give-Up Agreement System (EGUS) Version 2 Administrator Guide 19 November 2007 Copyright Unpublished work 2007 Markit Group Limited FIA EGUS Version 2 Administrator Guide This work is an
More informationNon-Profit Corporation Annual Return Guide
Non-Profit Corporation Annual Return Guide Corporate Registry Corporate Registry September 2016 Disclaimer Materials in this document are for demonstration purposes only. The characters and events depicted
More informationQuest Code Tester for Oracle 3.1. Installation and Configuration Guide
Quest Code Tester for Oracle 3.1 Installation and Configuration Guide Contents Introduction to this Guide 3 Installation and Administration of Code Tester for Oracle 4 System Requirements 5 Test Repository
More informationCardholder User Guide
Cardholder User Guide Training Document Copyright 2008-2018 UMB Financial Corporation Document Direct for the Internet User s Guide (External) Version 1 07232018 UMB Reg. U.S. Pat. & Tm. Off. Table of
More informationSupplier Quick Reference and How To Guide
and How To Guide For Help or Support support@primerevenue.com Toll Free USA & Canada: 1 800 557 8047 Toll Free Europe: 00800 7746 3000 Toll Free Asia: 001 800 7746 3000 Toll Free Australia: 1 800 217 718
More informationSourcing. Supplier Maintenance and Company Administration Buyer User Guide
Sourcing Supplier Maintenance and Company Administration Buyer User Guide Version 6.1 Ion Wave Technologies, Inc. 2002-2008 Table of Contents Table of Contents...2 Welcome to Supplier Maintenance and Company
More informationEquipment Installment Plans for enterprise customers
AT&T Premier Equipment Installment Plans for enterprise customers Premier enhancements Release Notes December 2015 Presenting Equipment Installment Plans, a new way to purchase and own devices An Equipment
More informationUdio Systems. Front Desk
Udio Systems Front Desk Table of Contents 1. Tour of Udio... 5 2. Login... 6 2.1 First Time User... 6 2.2 Login to Udio... 6 2.3 Changing your Password... 6 3. The Dashboard... 7 3.1 People Search... 7
More informationOracle Banking Digital Experience
Oracle Banking Digital Experience Merchant Payments User Manual Release 18.1.0.0.0 Part No. E92727-01 January 2018 Merchant Payments User Manual January 2018 Oracle Financial Services Software Limited
More informationA.S.A.P. HELP GUIDE. ASAP Advice Pty Ltd. 725 Sandy Bay Road, Sandy Bay, TAS 7005 ABN
Accountants Scaled Advice Platform A.S.A.P. HELP GUIDE Contents: Tutorial: Ordering a Statement of Advice Using the platform o How do I become a member of A.S.A.P. s platform? o What are the requirements
More informationProfessional Editions Setup Guide
Professional Editions Setup Guide FOR TAX YEAR 2017 V 1 1 Table of Contents Click on any title to navigate directly to that section. Download and Install Download Installation File from Practice Manager
More informationReseller Billing and Cancellation Guide
Reseller Billing and Cancellation Guide The purpose of this guide is to help make it clear on how to perform certain tasks and also reconcile the documents that you receive from the Cobweb Billing system.
More informationPlan Central Member Portal Learning Guide
Plan Central Member Portal Learning Guide Plan Central Member Guide, April 2015 Table of Contents Introduction... 2 Accessing Plan Central... 3 Plan Central Welcome Page... 3 New to Plan Central... 4 Member
More informationUsing the Telstra T-Suite Management Console. Customer Administrator s Reference Manual
Using the Telstra T-Suite Management Console Customer Administrator s Reference Manual June 2011 Registering With TMC Notice Pivot Path is a registered trademark of Jamcracker, Inc. Registered trademark
More informationBCDC 2E, 2012 (On-line Bidding Document for Stipulated Price Bidding)
BCDC 2E, 2012 (On-line Bidding Document for Stipulated Price Bidding) CLAUSE 13 ON-LINE BIDDING 13.1 ON-LINE BIDDING.1 Definitions: Owner means the party and/or their agent designated to receive on-line
More informationBusiness Corporation Annual Return Guide
Business Corporation Annual Return Guide Corporate Registry Corporate Registry September 2016 Disclaimer Materials in this document are for demonstration purposes only. The characters and events depicted
More informationCERTIFIED MAIL LABELS TERMS OF USE and PRIVACY POLICY Agreement
CERTIFIED MAIL LABELS TERMS OF USE and PRIVACY POLICY Agreement Welcome to Certified Mail Envelopes and Certified Mail Labels web sites (the Site ) a website, trademark and business name owned and operated
More informationCustomer User Guide Commercial Online Access
Customer User Guide Commercial Online Access Getting Started To access the customer portal, enter the following URL: nationwide.com/agclient Once you access this site, save it as a Favorite on your computer
More informationConsumer Online Banking Application
Consumer Online Banking Application SERVICE INFORMATION To apply for consumer online banking services, complete this Online Banking Application, print, sign and return using one of the following options:
More informationINTERNET ACCESS SERVICE AGREEMENT PLEASE READ CAREFULLY
INTERNET ACCESS SERVICE AGREEMENT PLEASE READ CAREFULLY Plains Communication Services ( PCS ), LLC and Plainstel.com provides its subscribers with access to the Internet only on the terms and conditions
More informationDigital Home. Information & FAQs
Digital Phone @ Home Information & FAQs @ For a complete tutorial on the Customer Portal, Digital Phone @ Home Features & Voicemail, and FAQs, please click on the link Digital Phone @ Home Tutorial on
More informationMy Account. User Guide. Issue 01 Date HUAWEI TECHNOLOGIES CO., LTD.
Issue 01 Date 2018-09-28 HUAWEI TECHNOLOGIES CO., LTD. Copyright Huawei Technologies Co., Ltd. 2018. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any
More informationPO Box Lehigh Valley, PA Fax: apcifcu.org APCIRCUIT PC Home Banking Service HOW TO Guide
APCIRCUIT PC Home Banking Service HOW TO Guide Page 1 HOW TO Guide Online Banking: APCIRCUIT PC Home Banking Service 01-19 Table of Contents APCIRCUIT Overview 3 APCIRCUIT Access 3 HOW TO - Change the
More informationMD Helicopters, Inc. On-line Publications Ordering Applications Guide
MD Helicopters, Inc. On-line Publications Ordering Applications Guide Welcome. This guide is provided to assist you in placing orders for Technical Publications using the new On-line Publications Order
More informationEntrust PartnerLink Login Instructions
Entrust PartnerLink Login Instructions Contents Introduction... 4 Purpose 4 Overview 4 Prerequisites 4 Instructions... 5 Entrust is a registered trademark of Entrust, Inc. in the United States and certain
More informationPurchase Order Management For Magento 1.x
Purchase Order Management For Magento 1.x User Guide - 9/10/2017 Section 1: Installation: 1) Turn off Magento's Compilation Mode - Check to see if Magento's compilation mode has been enabled. If it has,
More informationOverview. Business Online Banking BASIC OVERVIEW PAGE 1
Overview Business Online Banking BASIC OVERVIEW PAGE 1 Basic Overview Business Online Banking Main navigation: My Accounts, Move Money, and Additional Services. Admins have full access to all accounts
More informationUser Guide. mpos Readers RP350x & RP457c Mobile Payment Acceptance User Guide for Android
mpos Readers RP350x & RP457c Mobile Payment Acceptance User Guide for Android Disclosure Statements Confidential Notice The information contained herein is the property of Total System Services, Inc. (TSYS
More informationTenant Portal Guide PURPOSE. Page 1. The purpose of this document is to review the features associated with the Tenant Portal.
Tenant Portal Guide Page 1 PURPOSE The purpose of this document is to review the features associated with the Tenant Portal. Page 2 Table of Contents Tenant Portal... 3 Logging into the Tenant Portal...
More informationOne Identity Starling Identity Analytics & Risk Intelligence. User Guide
One Identity Starling Identity Analytics & Risk Intelligence User Guide Copyright 2019 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software
More informationPerson to Person (P2P) Services Terms and Conditions
Person to Person (P2P) Services Terms and Conditions These Terms of Use set forth the terms and conditions under which the Service is offered. The Service allows a Sender to transfer funds to a Recipient
More informationOnline CDC service. HowTo guide for certifying organisations
Online CDC service HowTo guide for certifying organisations Disclaimer While every reasonable effort has been made to ensure that this document is correct at the time of printing, the State of NSW, its
More informationOne Identity Starling Two-Factor Authentication. Administrator Guide
One Identity Authentication Administrator Guide Copyright 2017 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this
More informationOnline Banking User Guide
Online Banking User Guide Contents Login... 1 Passcode... 1 Online Agreement... 2 Online Banking ID Change... 2 Watermark Selection... 3 Multi-Factor Authentication Security Question Collection... 3 Update
More informationSonicWall Global VPN Client Getting Started Guide
SonicWall Global VPN Client 4.10 Getting Started Guide Copyright 2017 SonicWall Inc. All rights reserved. SonicWall is a trademark or registered trademark of SonicWall Inc. and/or its affiliates in the
More informationConcur Getting Started QuickStart Guide. Concur Technologies Version 1.3
Concur Technologies Version 1.3 January 23, 2017 Page 1 Document Revision History Date Description Version Author 05/12/2016 11/30/2016 converted to new template updated proprietary statement 1.2 Concur
More informationTerms and Conditions - Dedicated Internet Access Service
Terms and Conditions - Dedicated Internet Access Service 1. Description of Service: Dedicated Internet Access ( DIA ) Service ( Service ), which includes T1, DS-3, Ethernet, Fast Ethernet, Gigabit Ethernet
More informationXpress-pay Administration Guide
Xpress-pay Administration Guide The Xpress-pay Team endeavors to educate and inform our clients how to use all available tools to ensure that vital information is readily available and your experience
More informationCreating a Quote. Topics covered in this guide: 1. Full Quotes 2. esignature with DocuSign 3. Duplicate a Quote 4. Quick Quotes
Creating a Quote Creating a Quote Topics covered in this guide: 1. Full Quotes 2. esignature with DocuSign 3. Duplicate a Quote 4. Quick Quotes 2 Full Quotes 3 Full Quote 1. Click on the First InSite Enhanced
More informationEuropean Market Infrastructure Regulation (EMIR)
European Market Infrastructure Regulation (EMIR) User Guide Post Trade Portal: HSBC EMIR Delegated Reporting Service August 2016 Published: August 2016 1 Disclaimer This document is issued by HSBC Bank
More informationOmniView Users Guide Version 3.1.0
OmniView Users Guide Version 3.1.0 2012 - Profitec, Inc. CONTENTS OmniView v3.1 User Guide WELCOME TO YOUR ONLINE PAYMENT AND PRESENTMENT PORTAL... 1 GETTING STARTED... 1 LOGIN SCREEN... 1 USING YOUR
More informationPLAINSCAPITAL BANK SAMSUNG PAY TERMS AND CONDITIONS - PERSONAL
PLAINSCAPITAL BANK SAMSUNG PAY TERMS AND CONDITIONS - PERSONAL Last Modified: 3/12/2018 These terms and conditions ( Terms and Conditions ) are a legal agreement between you and PlainsCapital Bank that
More informationDomain Names & Hosting
Domain Names & Hosting 1 The following terms and conditions apply to the domain registration Service: 1.1 You acknowledge and recognize that the domain name system and the practice of registering and administering
More informationHow to Register for the Employer Services Portal. Enterprise Learning and Development
How to Register for the Employer Services Portal Enterprise Learning and Development March 2015 Introduction The Employer Services webpage is BCBSNC s home for Group Administrators. From this page, Group
More informationTable of Contents. Page 3
Tenant Portal Guide Page 2 Welcome! Welcome to the National Rental Services (NRS) Tenant Portal Guide. This guide reviews the features, services and settings associated with the NRS Tenant Portal including:
More informationOracle Banking Digital Experience
Oracle Banking Digital Experience Wallets User Manual Release 18.1.0.0.0 Part No. E92727-01 January 2018 Wallets User Manual January 2018 Oracle Financial Services Software Limited Oracle Park Off Western
More informationTerms Of Use AGREEMENT BETWEEN USER AND DRAKE MODIFICATION OF THESE TERMS OF USE LINKS TO THIRD PARTY WEB SITES USE OF COOKIES
Terms Of Use AGREEMENT BETWEEN USER AND DRAKE This website and other related websites and mobile applications (collectively referred to as "Sites") comprise various web pages and services operated by Drake
More informationEmployer Self Service (ESS) User Quick Guide
Employer Self Service (ESS) User Quick Guide i Table of Contents Getting Started 6 Accessing the Employer Self Service (ESS) Portal 6 Maintaining Account Settings 7 Switching Employers within Session 7
More informationHardware One-Time Password User Guide November 2017
Hardware One-Time Password User Guide November 2017 1 Table of Contents Table of Contents... 2 Purpose... 3 About One-Time Password Credentials... 3 How to Determine if You Need a Credential... 3 Acquisition
More informationTABLE OF CONTENTS. WELCOME TO mycsa... LOGGING IN... FORGOT PASSWORD... FIRST TIME REGISTRATION... ACCESS TYPE... GETTING STARTED...
USER GUIDE TABLE OF CONTENTS WELCOME TO mycsa... LOGGING IN... FORGOT PASSWORD... FIRST TIME REGISTRATION... ACCESS TYPE... GETTING STARTED... SETTING PREFERENCES... CONTACT US... DASHBOARD... MANAGING
More informationOnline CDC service. HowTo guide for applicants
Online CDC service HowTo guide for applicants Disclaimer While every reasonable effort has been made to ensure that this document is correct at the time of printing, the State of NSW, its agents and employees,
More informationThe Travel Tree Terms and Conditions
The Travel Tree Terms and Conditions Please read the following Terms & Conditions carefully before using this site. Use of this site indicates acceptance of these Terms and Conditions. The following terms
More informationWestJet BIZ. User Manual. Contents. General Information 1. Profile categories
Here is a step-by-step guide to help your team navigate the WestJet Biz website. Please note that your company will require an administrator to create the travel arranger profiles. The administrator will
More informationMountain Credit Union MCU Online Banking
Mountain Credit Union MCU Online Banking End-User Guide 2011.11a Contents Login... 1 Login Screen... 1 Online Agreement... 2 Password Change... 2 Watermark Selection... 2 Multi Factor Authentication Security
More informationConcur Getting Started QuickStart Guide. Concur Technologies Version 1.2
Concur Technologies Version 1.2 May 12, 2016 Page 1 Document Revision History Date Description Version Author 05/12/2016 converted to new template 1.2 Concur Proprietary Statement These documents contain
More informationSupplier Enablement Quick Reference Guide (QRG) October 2017
Supplier Enablement Quick Reference Guide (QRG) October 2017 1 Coupa Supplier Enablement Overview Coupa - Is a reimagining of the tools and technology we use to engage our suppliers from sourcing all the
More informationUpdated December 12, Chapter 10 Service Description IBM Cloud for Government
Updated December 12, 2018 Chapter 10 Service Description IBM Cloud for Government IBM Cloud for Government This Service Description describes IBM s Cloud for Government available to Clients under the Federal
More informationNetTeller Online Banking
NetTeller Online Banking End-User Guide for Episys Jack Henry & Associates, Inc. 2011.11a Contents Login... 1 Login Screen... 1 Online Agreement... 2 Password Change... 2 Watermark Selection... 2 Multi-Factor
More informationHonda Federal Credit Union Consent to Receive Electronic Account Documents
Honda Federal Credit Union Consent to Receive Electronic Account Documents We are delighted that you are considering enrolling in Honda Federal Credit Union's edocuments. After you read the following information,
More informationecorner Stores Plus CloudShops
ecorner Stores Plus CloudShops Quick Start Guide ecorner Pty Ltd Australia Free Call: 1800 033 845 New Zealand: 0800 501 017 International: +61 2 9494 0200 Email: info@ecorner.com.au The information contained
More informationCopyright Basware Corporation. All rights reserved. User Guide Basware Network
Copyright 1999-2016 Basware Corporation. All rights reserved. User Guide Basware Network About Basware Network Support Documentation The following documentation is available for Basware Network users:
More informationFORUM Business Online Banking
FORUM Business Online Banking FORUM Business Online Banking has a new look but still offers the same level of service and security. Complete privacy, controlled through encryption and passwords, ensures
More informationWELCOME to Qantas Group isupplier
WELCOME to Qantas Group isupplier A manual for suppliers Welcome to our isupplier help manual. You re receiving this manual as you are one of our preferred suppliers with access to the isupplier Portal.
More informationMySonicWall Secure Upgrade Plus
June 2017 This guide describes how to upgrade a SonicWall or competitor appliance in MySonicWall using the Secure Upgrade Plus feature. Topics: About Secure Upgrade Plus Using Secure Upgrade Plus About
More informationXpress-pay Administration Guide
Xpress-pay Administration Guide The Xpress-pay Team endeavors to educate and inform our clients how to use all available tools to ensure that vital information is readily available and your experience
More informationOracle. Service Cloud Knowledge Advanced User Guide
Oracle Service Cloud Release November 2016 Oracle Service Cloud Part Number: E80589-02 Copyright 2015, 2016, Oracle and/or its affiliates. All rights reserved Authors: The Knowledge Information Development
More informationUser Guide. Customer Self Service (CSS) Web Application Progress Software Corporation. All rights reserved.
User Guide Customer Self Service (CSS) Web Application 1993-2017 Progress Software Corporation. Version 2.1 March 2017 Table of Contents Welcome... 3 Accessing the Customer Self Service (CSS) Web Application...
More informationRenewing Your Membership
Renewing Your Membership The membership renewal process for your annual AAPC membership dues will be processed different than in years past, as it is now processed completely online. Starting 21 days before
More information