hp deskjet 9300 series printer

Transcription

1 hp deskjet 9300 series printer user s guide

2 Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Copyright Information Copyright Hewlett-Packard Company All Rights Reserved. First Edition: May, 2003 Acknowledgements HP ColorSmart II and HP PhotoREt III are trademarks of Hewlett-Packard Company. Microsoft, Windows, Windows NT, and MS-DOS are U.S.-registered trademarks of Microsoft Corporation. Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1 Read and understand all instructions in the documentation that comes with the printer. 2 Observe all warnings and instructions marked on the product. 3 Unplug this product from wall outlets before cleaning. 4 Do not install or use this product near water, or when you are wet. 5 Install the product securely on a stable surface. 6 Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7 If the product does not operate normally, see Troubleshooting. 8 There are no user-serviceable parts inside. Refer servicing to qualified service personnel. ENWW

3 Contents Welcome Using this guide For more information Printer basics and connections Understanding the printer parts and functions Connecting the printer For Windows For Macintosh Using the printer on a network For Windows Changing print settings Using the print cartridges Replacing the print cartridges Aligning the print cartridges Cleaning the print cartridges Printing from MS-DOS software programs Printing and loading media Loading paper Main paper tray Rear manual feed Minimum printing margins Printing on various paper types and sizes Printing on transparencies Printing on HP media Printing on standard-sized paper Printing on custom-sized paper Printing on envelopes Printing on cards Printing on thick plain paper or photo paper Printing on both sides of the paper For Windows For Macintosh Understanding smart software features Using the Toolbox Printer Status tab Information tab hp instant support myprintmileage Ordering printing supplies directly through the Toolbox Printer Services tab Using the HP Inkjet Utility (Macintosh) Displaying the HP Inkjet Utility Viewing the HP Inkjet Utility panels ENWW iii

4 Troubleshooting Power cannot be turned on Printer is not responding (nothing prints) Paper feed problem Paper skew problem Paper is jammed in the printer Tips for avoiding paper jams A blank page is ejected Poor print quality Printout is faded or colors are dull Colors are bleeding into each other Ink is smearing onto white (blank) areas Ink is not filling the text or graphics completely Text is jagged at the edges (not smooth) Something on the page is missing or incorrect Unexpected results Text or graphics are cut off at page edges Placement of the text or graphics is incorrect Meaningless characters are printed Wrong fonts are printed Colors are different than they should be Slow printing Printer lights blink Network printing problem Uninstalling the printer software USB installation failed or nothing prints through USB Printer does not print after switching ports Print cartridge problem Printing a sample page Printing a diagnostic page Cancelling a print job Customer Support Printer specifications HP supplies and accessories Regulatory information Hewlett-Packard Limited Warranty Statement Index iv ENWW

5 1 Welcome Using this guide Your printer can print vibrant colors on paper up to 330 by 483 mm (13 by 19 inches). It connects directly to computers that have parallel or Universal Serial Bus (USB) ports. The printer can also be shared on a network. This guide includes the following sections: Printer basics and connections Describes the printer parts and explains how to connect using a USB or a parallel cable, how to connect to a network, and how to connect to an external print server. Also explains how to use the print cartridges. Printing and loading media Illustrates how to load print media and explains how to print on various paper types and sizes. Using the Toolbox Describes the features of the Toolbox, such as ink level information, print cartridge maintenance, and links to the onscreen user s guide (which contains how-to and troubleshooting instructions) and the myprintmileage website (which keeps track of printer usage information). Troubleshooting Helps you solve printer problems and explains how to contact Customer Support. Customer Support Lists support services to obtain assistance for your printer. For more information Printer specifications and HP supplies Lists information such as print cartridge part numbers, supported media, tray capacity, and system requirements. Toolbox Contains how-to and troubleshooting instructions and allows access to printer maintenance functions and HP information. Starter CD Includes printer software, additional software templates, a utility that lets you copy the printer software to a floppy disk, an electronic copy of this user s guide, and ordering information. Website links to the HP Support website for the latest printer software, product, operating system, and support information. hp instant support A web-based tool that provides product-specific services, troubleshooting tips, and information about your printer s ink and media usage. This e-service can be accessed via the Toolbox. If the suggestions in these resources do not help you solve your printing problems, see Troubleshooting for a list of resources available to you for the support and maintenance of your printer. Or, ask for assistance from your local HP Customer Care Center. ENWW 1-1

6 2 Printer basics and connections Understanding the printer parts and functions 1 Output tray Collects the printed pages. 2 Paper guides Guides the paper into the printer. 3 Access cover Lets you access the print cartridges and jammed paper. 4 Print Cartridge light Blinks when the access cover is open or a cartridge error occurs. 5 Cancel button Cancels the current print job. 6 Resume button Blinks while waiting for a printed page to dry. Press if you do not want to wait. 7 Power button Turns the power off and on. 8 Postcard guide Extends to guide short media into the printer. 9 Main paper tray Holds up to 150 sheets of standard paper or 30 transparencies. 10 USB port Connector for the Universal Serial Bus cable. 11 Parallel port Connector for the parallel cable. 12 Rear manual feed Feeds thicker paper that requires a straight paper path. 13 Removable panel knob Turns counterclockwise to remove the rear panel, or clockwise to lock it. 14 Removable panel Lets you access jammed paper. 15 Power input Connector for the power cable. 2-1 ENWW

7 Connecting the printer Your printer supports local printing and network printing. For local printing, you can connect the printer using a USB cable or parallel cable. For network printing, you can connect via an optional HP external print server. It is recommended that you install the software before you connect the printer to the computer. For Windows Use a USB cable to connect the printer to the computer if the computer has a USB port and is running Windows 98, Windows Me, Windows 2000, or Windows XP. If your computer does not meet these specifications, connect the printer to your computer using a parallel cable. In most cases, after you install the printer software and connect a printer to the computer, you can install additional printers with USB cables without reinstalling the printing software. Software-first installation (recommended) 1 Start Windows and make sure no other Windows applications are running. 2 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, click Run, and in the command line box type the letter of your computer s CD-ROM drive followed by :\setup (for example, type D:\setup). 3 Click Install Printer Driver from the CD menu. 4 Choose your language and click OK. 5 Follow the onscreen instructions. 6 Click Connected directly to this computer, and then click Next. 7 If you are using a USB cable, select USB Cable and click Next. If you are using a parallel cable, select Parallel Cable. From the Ports drop-down list, select the parallel port on which the printer is connected. If the setup program detects an existing parallel connection and prompts you, you can choose to install the printer on the port that is detected. In addition, if you select the Express Install check box, the setup program will install using default settings. 8 Click Next and follow the onscreen instructions. 9 Connect the USB cable or parallel cable to the computer and the printer when prompted. The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder. Connect only the cable you have selected in step 7. ENWW 2-2

8 Hardware-first installation Before you can install the printer software on a computer running Windows XP 64-bit, you must download the printer software from If you have connected a USB cable to the ports on the computer and the printer before installing the printer software, the Found New Hardware wizard appears on the computer screen. If you have connected a parallel cable and restarted the system, the Found New Hardware wizard appears on the computer screen. 1 Click Next in the Found New Hardware wizard. 2 Click Search for the best driver for your device (recommended), and then click Next. 3 Insert the Starter CD into the CD-ROM drive. If the CD menu appears, click Exit twice to close the CD menu. 4 Select Specify a location. 5 Click Browse to locate the root directory on the Starter CD, and then click OK. 6 Click Next and follow the onscreen instructions. 7 Click Next, and then click Finish. Upon completion of the hardware-first installation process, the Found New Hardware wizard will automatically launch the setup program. This gives you the option to install non-driver components such as the Toolbox. For Macintosh You can connect your printer to Apple computers that use Mac OS 8.6 or later through the USB port. To connect older models without a USB port, you can either connect the Macintosh to a HP Jetdirect print server (Jetdirect 300x), or contact Apple for USB solutions. Mac OS 8.6, 9.x, and OS X Classic Mac OS X Classic mode is a Mac OS X feature that lets applications built for Mac OS 9.x to run on a Mac OS X computer. Mac OS X Classic applications have a Mac OS 9.x user interface. 1 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the Mac desktop. 2 Double-click the installer icon for the Mac OS that you are using. 3 Follow the onscreen instructions to complete the installation. 4 Connect the USB cable to the printer and computer. Follow these steps to set the printer as the computer s default printer: 1 Select Chooser from the Apple menu. 2 Select hp deskjet xx in the upper left panel of the Chooser, where xx represents the version of the current printer driver. 3 Select 9300 in the right panel of the Chooser. 4 Close the Chooser. 2-3 ENWW

9 Mac OS X 1 Insert the Starter CD into your CD-ROM drive and double-click the CD icon on the Mac desktop. 2 Double-click the installer icon. 3 Follow the onscreen instructions to complete the installation. 4 Connect the USB cable to the printer and computer. 5 Open the Print Center. 6 Click the Add Printer button. 7 Select USB from the menu. 8 Select dj9300 from the printer list. 9 Click the Add button. Follow these steps to set the printer as the computer s default printer: 1 Open the Print Center. 2 Click dj Do one of the following: From the Printers menu, select Make Default. Press Command + D. The printer name becomes bold, or a blue bullet appears next to the printer name to indicate that it is the default printer. Using the printer on a network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP Jetdirect external print server. For information about setting up HP Jetdirect print servers, see your HP Jetdirect hardware and software installation guides. For Windows Installing the printer driver through network using the printer setup program You must install your HP Jetdirect print server first, then connect the printer to the network and install the printer software. 1 Connect the network cable between the HP Jetdirect print server and a network port. 2 Start Windows and make sure no other Windows applications are running. 3 Insert the Starter CD into the CD-ROM drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, click Run, and in the command line box type the letter of your computer's CD-ROM drive followed by :\setup (for example, type D:\setup). ENWW 2-4

10 4 Click Install Printer Driver from the CD menu. 5 Choose your language and click OK. 6 Follow the onscreen instructions. 7 Click Connected via the network, and then click Next. 8 Click Client setup for client-server printing, and then click Next. 9 Follow the onscreen instructions to complete the installation. Installing the printer driver through network using Add Printer 1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes (Windows XP). 2 Double-click Add Printer, and then click Next. 3 For Windows 98, Me, 2000, or XP, select Network Printer. -Or- For Windows NT 4.0, select Network Printer Server. 4 Click Next. 5 Do one of the following steps: Type in the network path or queue name of the shared printer and click Next. Click Have Disk when prompted to select the printer model. Click Next and locate the printer in the Shared printers list. 6 Click Next and follow the onscreen instructions to complete the installation. Connecting to a print server You must install your HP Jetdirect print server first, then connect the printer to the network and install the printer software. 1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes (Windows XP). 2 Right-click the printer icon in the Printers folder and select Properties. 3 Do one of the following: For Windows NT 4.0, 2000, and XP: Click the Ports tab, and then click Add Port. For Windows 98 and Me: Click the Details tab, and then click Add Port. 4 Select the desired port (such as the HP Standard TCP/IP Port) and click the New Port button. 5 Click Next and follow the onscreen instructions to complete the connection. 2-5 ENWW

11 Changing print settings For Windows: You can access the printing features and change the default print settings from the Printers folder: 1 Click Start, point to Settings, and then click Printers (Windows NT 4.0, 98, Me, and 2000) or Printers and Faxes (Windows XP). 2 Right-click the printer icon in the Printers folder and select Properties (Windows 98 or Me), Document Defaults (Windows NT 4.0), or Printing Preferences (Windows 2000 or XP). To change the current print settings, access the Print dialog box of the application you are using (typically done by clicking the File menu, clicking Print, and then clicking Properties). For Macintosh: To change print settings, click the File menu, and then click Page Setup or Print. Using the print cartridges Replacing the print cartridges Use only the recommended print cartridges. See HP supplies and accessories for part numbers and ordering information. To load the print cartridges: 1 Turn the printer on and open the top cover. The print cartridge cradle will move to the center of the printer. 2 Flip up the print cartridge latch, grasp the top of the old print cartridge, and pull it up and out of its cradle. 3 Remove the new print cartridge from its package, and without touching the ink nozzles or contacts, gently remove the tape covering the ink nozzles. ENWW 2-6

12 4 Push the new cartridge down firmly into its cradle slot, and close the print cartridge latch. 5 Close the printer s top cover. Aligning the print cartridges The printer has an automatic alignment feature that aligns the print cartridges whenever they are replaced. If the printout looks blurry, you can align them manually. 1 Open the Toolbox: Click Start, point to Programs, hp deskjet 9300 series, and then click hp deskjet 9300 series Toolbox. 2 Click the Printer Services tab. 3 Click Align Print Cartridges. 4 Follow the onscreen instructions to align the print cartridges. You can also align the print cartridges from the Services tab in the printer driver. Cleaning the print cartridges The print cartridges for your printer have microscopic nozzles that can clog when exposed to the air for more than a few minutes. The printer is designed to prevent nozzles from drying out when it is idle and when it is turned off by using the Power button. A print cartridge that is not used for long periods of time can also clog, resulting in a noticeable decrease in print quality. To unclog the nozzles, you need to clean the print cartridges. Clean the print cartridges if the printed characters are incomplete, or if dots or lines are missing from the printed text or graphics. Cleaning the print cartridges too often wastes ink and reduces the life of the print cartridges. To clean the print cartridges: 1 Open the Toolbox: Click Start, point to Programs, hp deskjet 9300 series, and then click hp deskjet 9300 series Toolbox. 2 Click the Printer Services tab. 3 Click Clean Print Cartridges and follow the onscreen instructions. 4 If you still find a problem in the printout, repeat this cleaning process. 5 If the printout is still unsatisfactory, use a new print cartridge. You can also clean the print cartridges from the Services tab in the printer driver. 2-7 ENWW

13 Poor contact between the print cartridges and cartridge cradles might also affect the quality of the printout. When this occurs, try cleaning the print cartridges and cartridge cradles: 1 Remove the print cartridge from the printer. 2 Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 3 Clean the electrical contacts on the print cartridge with a dry, lint-free cloth. To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridge. 4 Reinstall the print cartridge. Printing from MS-DOS software programs When printing from MS-DOS, you can adjust printer settings in two ways: in the HP Deskjet Control Panel for DOS and from within your DOS application s printer driver. HP Deskjet Control Panel for DOS can be downloaded from You have access to many printer features through application-specific DOS printer drivers; however, some software manufacturers do not develop printer drivers for their DOS applications. Use HP Deskjet Control Panel for DOS to specify the default printer settings for printing from DOS applications. ENWW 2-8

14 3 Printing and loading media Your HP printer is designed to print on a variety of media, such as plain paper, envelopes, and transparencies. It works well with most office paper types or quality 25 percent cotton bond paper. Because it uses ink to produce an image, paper that accepts ink well produces the best results. It is best to test a variety of paper types before buying large quantities. Find a paper type that works well. HP inkjet media will produce the best-quality results. Paper that is too thin, has a slick texture, or stretches easily can feed improperly through the printer's paper path. Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text. To ensure that paper feeds properly, use only one type of paper at a time in the main tray. Try to use a paper type that has previously worked well with your printer. You can print on the media listed below. For details, see Printer specifications. Standard paper Custom paper Envelopes Cards Thick cards (0.52 mm or 0.02 in.) Labels Loading paper Transparencies and slides HP special paper If printing more than one page on transparencies, photo paper, or other special paper, the Resume light blinks after each page has been printed to allow for the printed page to dry before printing the next page. Press the Resume button if you do not want to wait for the printed page to dry before printing the following page. Main paper tray The main paper tray is designed to hold the paper type you use most often. It can hold up to 150 sheets of plain paper or 30 transparencies. To load paper in the main paper tray: 1 Lift the output tray and slide the paper width and length adjusters to their outermost positions. 3-1 ENWW

15 2 Insert a stack of paper, up to 19 mm (0.75 in.) or 150 sheets, print-side down along the right side of the main paper tray, until it stops. 3 Slide the paper width and length adjusters in until they stop at the edges of the paper. 4 In the printer driver, change the print settings to match the paper size, type, source, and orientation, and then click OK. (For instructions on accessing the printer driver, see Changing print settings. ) Rear manual feed The rear manual feed is designed for printing on thicker paper like cardstock and photo paper without bending or warping. This manual feed is designed to give you a straight paper path. To feed paper manually: 1 In the printer driver, click the Paper/Quality tab and select Manual Feed from the Source is drop-down list. (For instructions on accessing the printer driver, see Changing print settings. ) 2 Change any other print settings if necessary and click OK. 3 Print your document. 4 When the Resume button blinks, insert paper print-side up into the rear manual feed at the back of the printer, making sure that the edge of the sheet is aligned with the alignment mark at the side of the slot. ENWW 3-2

16 Minimum printing margins Paper type/size Letter, Legal, and Executive size paper A4-size paper A3, A3+, B4-size paper Ledger/Tabloid (11 by 17 in.) Statement Super B (13 by 19 in.) Banner (Tabloid) Banner (A3) Custom A5, B5-size paper Cards (4 by 6 in., 5 by 8 in., A6) Envelopes (#10, A2, Monarch, DL, C5, C6) Photos (4 by 6 in.) with tear-off tab HP Greeting Card envelopes (4.38 by 6 in.) Banners - Letter size (8.5 by 11 in.) Banners - A4 size (8.27 by 11.7 in.) Minimum printing margins Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.50 in.) Left: 3.4 mm (0.13 in.) Right: 3.4 mm (0.13 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) Left: 5.1 mm (0.20 in.) Right: 5.1 mm (0.20 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) Left: 3.3 mm (0.13 in.) Right: 3.3 mm (0.13 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) Left: 3 mm (0.12 in.) Right: 3 mm (0.12 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) Left: 6.4 mm (0.25 in.) Right: 6.4 mm (0.25 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) Left: 3.4 mm (0.13 in.) Right: 3.4 mm (0.13 in.) Top: 3 mm (0.12 in.) Bottom: 12.7 mm (0.5 in.) Printing on various paper types and sizes Printing on transparencies Use HP Premium Inkjet Transparency Film, which is specifically designed to work with your HP printer. See HP supplies and accessories for part numbers and ordering information. To print on transparencies: 1 Insert HP Premium Inkjet Transparency Film, up to 30 sheets, rough-side down and the adhesive strip pointing forward, along the right side of the main paper tray until it stops. 2 Slide the paper width and length adjusters in until they stop at the edges of the transparencies. 3-3 ENWW

17 3 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see Changing print settings ): In the Type is drop-down list, select the appropriate transparency media (such as HP Premium Inkjet Transparency Film). In the Size is drop-down list, select the size of your transparency (such as Letter or A4). In the Source is drop-down list, select Tray 1. In the Print Quality drop-down list, select Best. For Macintosh: Select the size of your transparency (such as Letter or A4). Open the Paper Type/Quality panel and select the appropriate transparency media (such as HP Premium Inkjet Transparency film). Select Tray 1. Click the Quality tab and select Best. Use Best mode to print transparencies. This mode provides a longer drying time and ensures that the ink dries completely before the next page exits the printer. 4 Change any other print settings if necessary and click OK. 5 Print your transparencies. It is recommended to remove each transparency as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Printing on HP media Use HP media for optimum print quality. These media types are specifically designed to work with your HP printer. They include HP Premium Inkjet Paper, HP Premium Photo Paper, HP Bright White Paper, and HP Greeting Card Paper. See HP supplies and accessories for part numbers and ordering information. To print on HP media: 1 Insert a stack of HP media, up to 19 mm (0.75 in.) or 150 sheets, print-side down along the right side of the main paper tray, until it stops. 2 Slide the paper width and length adjusters in until they stop at the edges of the paper. 3 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see Changing print settings ): In the Type is drop-down list, select the appropriate HP media (such as HP Premium Inkjet Paper). In the Size is drop-down list, select the size of your HP media (such as Letter or A4). In the Source is drop-down list, select Tray 1. In the Print Quality drop-down list, select Best. ENWW 3-4

18 For Macintosh: Select the size of your HP media (such as Letter or A4). Open the Paper Type/Quality panel and select the appropriate HP media (such as HP Premium Inkjet Paper). Select Tray 1. Click the Quality tab and select Best. 4 Change any other print settings if necessary and click OK. 5 Print your document. Printing on standard-sized paper To print on standard-sized paper: 1 Insert a stack of paper, up to 19 mm (0.75 in.) or 150 sheets, print-side down along the right side of the main paper tray, until it stops. 2 Slide the paper width and length adjusters in until they stop at the edges of the paper. 3 In the printer driver, change the necessary print settings and click OK. (For instructions on accessing the printer driver, see Changing print settings. ) 4 Print your document. Your application might override print settings. Check Page Setup or Print Setup in your application to change default paper sizes. Printing on custom-sized paper To print on custom-sized paper: The paper width must be between 89 mm and 330 mm (3.5 in. and 13 in.); the paper length must be between 146 mm and 1,270 mm (5.75 in. and 50 in.). 1 Insert a stack of paper, up to 19 mm (0.75 in.) or 150 sheets, print-side down along the right side of the main paper tray, until it stops. 2 Slide the paper width and length adjusters in until they stop at the edges of the paper. 3 Before running your application, open the printer driver to set the desired custom paper size. (For instructions on accessing the printer driver, see Changing print settings. ) 4 For Windows: In the printer driver, click the Paper/Quality tab and do the following: Click the Custom button next to the Size is drop-down list. The Custom Paper Size dialog box appears. Under Paper Size, type values in the Width and Length boxes. You can save the settings using any of the predefined names if desired. Click OK. In the Source is drop-down list, select Tray 1. For Macintosh: Click the File menu and then click Page Setup. Select Edit Custom Page Sizes from Page Size. Under Edit Paper Sizes, type values in the Width and Height boxes. You can save the settings using any of the predefined names if desired. Click Done. 5 Change any other print settings if necessary and click OK. 6 Run the application and print your document. 3-5 ENWW

19 Printing on envelopes To print on envelopes: 1 Make sure all media is removed from the main paper tray. 2 Slide the envelopes into the main paper tray, with the flaps facing up and to the right, until they stop. 3 Slide the paper width and length adjusters in until they stop at the edges of the envelopes. 4 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see Changing print settings ): In the Size is drop-down list, select the envelope size. For Macintosh: Select the envelope size. 5 Change any other print settings if necessary and click OK. 6 Print your envelopes. Printing on cards To print on cards: 1 Insert a stack of cards, up to 19 mm (0.75 in.) in thickness, print-side down along the right side of the main paper tray, until it stops. 2 From the length adjuster, extend the postcard guide. ENWW 3-6

20 3 Slide the postcard guide and the paper width adjuster in until they stop at the edges of the cards. 4 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see Changing print settings ): In the Type is drop-down list, select the paper type you are using (such as HP Textured Greeting Cards). In the Size is drop-down list, select the size of the cards you are printing; or click Custom if none of the sizes match the card size you are printing. For custom-sized card printing instructions, see Printing on custom-sized paper. For Macintosh: Select the size of the cards you are printing. Open the Paper Type/Quality panel and select the paper type you are using (such as HP Textured Greeting Cards). For custom-sized card printing instructions, see Printing on custom-sized paper. 5 Change any other print settings if necessary and click OK. 6 Print your cards. If your card is made of thicker paper (such as cardstock), you can choose to feed the card manually. For instructions on feeding paper manually, see Rear manual feed. Printing on thick plain paper or photo paper The rear manual feed is designed for printing on thicker paper (up to 280 g/m 2 / 74 lb bond; 0.52 mm / 0.02 in.) like cardstock and photo paper without bending or warping. This manual feed is specially designed to give you a straight paper path. For the best results when printing photographs and images, choose Best mode and select an HP photo paper in the printer driver. Best mode uses HP's unique PhotoREt III color-layering technology and ColorSmart III color optimization technology to create realistic photo images, vivid color output, and extremely sharp text. With PhotoREt III, a greater range of colors, lighter tones, and smoother gradations between tones can be achieved, ensuring the best photo and image print quality. To print on thick plain paper or photo paper: 1 For Windows: In the printer driver, click the Paper/Quality tab and do the following (for instructions on accessing the printer driver, see Changing print settings ): In the Type is drop-down list, select the paper type you are using (such as HP Premium Plus Photo Paper). In the Size is drop-down list, select the paper size (such as Letter or A4). 3-7 ENWW

21 In the Source is drop-down list, select Manual Feed. In the Print Quality drop-down list, select Best. Alternatively, you can select 4800 x 1200 Optimized dpi* high-resolution print mode for optimum print quality. In this mode, printing will take longer because more memory is required in your computer. For Macintosh: Select the paper size (such as Letter or A4). Open the Paper Type/Quality panel and select the paper type you are using (such as HP Premium Plus Photo Paper). Select Manual Feed. Click the Quality tab and select Best. Alternatively, you can select High Resolution Photo, which provides up to 4800 x 1200 Optimized dpi*, for optimum print quality. In this mode, printing will take longer because more memory is required in your computer. 2 Change any other print settings if necessary and click OK. 3 Print your document. 4 Insert paper into the rear manual feed at the back of the printer. For instructions on feeding paper manually, see Rear manual feed. It is recommended to remove each sheet of paper as it prints and set it aside to dry. Allowing wet paper to stack up may cause smearing. *Up to 4800 x 1200 Optimized dpi color printing on HP Premium Photo Papers and 1200 x 1200 input dpi. Printing on both sides of the paper You can print on both sides of a sheet of paper by manually turning a sheet of paper over and feeding it into the printer again. To print on both sides of a page, you must specify two-sided printing options in your software application or in the printer driver. For best results when printing, do not print on paper heavier than 135 g/m 2 (36lbbond); on both sides of labels or transparencies; or on both sides of pages that are covered densely with ink. It is recommended to remove each sheet of paper as it prints and set it aside to dry. Allowing wet paper to stack up may cause smearing. For Windows 1 Load the appropriate paper, print-side down along the right side of the main paper tray, until it stops. 2 Slide the paper width and length adjusters in until they stop at the edges of the paper. 3 In the printer driver, click the Finishing tab and then select Print on Both Sides. (For instructions on accessing the printer driver, see Changing print settings. ) 4 Select Flip Pages Up to change the page orientation, if desired. 5 Choose a booklet layout from the Booklet Layout is drop-down list, if desired. 6 Click the Paper/Quality tab, and then in the Print Quality drop-down list select either Normal or Best. ENWW 3-8

22 7 Change any other print settings if necessary and click OK. 8 Print your document. 9 After the first side of the page(s) is printed, turn the paper over and reload it into the printer. 10 Follow the onscreen instructions to complete the two-sided printing. For Macintosh 1 Load the appropriate paper, print-side down along the right side of the main paper tray, until it stops. 2 Open the Layout panel. 3 Select Print Both Sides, the binding orientation you desire (select the appropriate icon), and then select Manual. 4 After the first side of the page(s) is printed, turn the paper over and reload it into the printer. 5 Follow the onscreen instructions to complete the two-sided printing. Understanding smart software features Your printer driver provides the following smart software features. For more details on how to use these features, see the driver online help. Resizing Options Enlarge or reduce the size of your documents with virtually no loss in print quality or resolution. On the Effects tab, select the Print Document On check box, and then select the desired document size, followed by the Scale to Fit check box. Alternatively, you can make use of the % of Normal Size scroll bar to adjust the document size. You can zoom from 25 to 400 percent of the original document size, but page content might get truncated at times. Print on Both Sides Print on both sides of the paper to create professional looking brochures and catalogues. On the Finishing tab, select the Print on Both Sides check box. If you wish to bind the printouts by the top, also select the Flip Pages Up check box. Booklet Layout is Produce booklets without worrying about pagination. This feature is available only when Print on Both Sides on the Finishing tab is selected. All you need to do is fold the pages and bind them into a booklet. You can choose to bind the booklet on the left or the right side by selecting the left or the right edge binding. Pages per Sheet Arrange up to 16 pages on a single sheet of paper to reduce printing costs. You can arrange the order of the layout with the Page Order is selections. On the Finishing tab, select two or more pages from the Pages per Sheet drop-down list, and then select the desired layout order from the Page Order is drop-down list. Tiling Take a one-page document and enlarge it up to five times (5 x 5) for documents up to A3+ (13 by 19 in.) size. The enlarged document can be printed on several sheets and assembled to form a large billboard. On the Finishing tab, select the number of tiles you wish to create. 3-9 ENWW

23 Mirror Image Flip a page horizontally. This lets you write on the underside of a transparency film, leaving the topside available for annotations with marker pens. On the Basics tab, select the Mirror Image check box. Banner printing Print large images and bold, oversized fonts on continuous feeds of paper. On the Paper/ Quality tab, select HP Banner Paper from the Type is drop-down list. Print in Sepia and Print in Grayscale Print images in a brownish tone to give them an antique look using the Print in Sepia feature. Alternatively, print in grayscale by selecting Print in Grayscale. Both black and white and color documents can be converted to exhibit this effect. Watermarks Set short text such as CONFIDENTIAL or URGENT as the background for your document's main text. You can customize and rotate the watermark according to your preference. This feature is found on the Effects tab. Optimize for Photocopy or Fax Color images sometimes translate into poor printouts when put through a black and white facsimile or photocopier. The Optimize for Photocopy or Fax feature prints images using high-contrast shades of gray, making them ideal for faxing and photocopying. On the Color tab, select the Print in Grayscale check box, and then select Optimize for Photocopy or Fax. ENWW 3-10

24 4 Using the Toolbox Printer Status tab The Toolbox provides status and maintenance information about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help for solving printer problems. You can also access online resources for your printer. The Toolbox is available for Windows only. For Macintosh, see Using the HP Inkjet Utility (Macintosh). After installing your printer software, you can open the Toolbox by clicking Start, pointing to Programs, hp deskjet 9300 series, and then clicking hp deskjet 9300 series Toolbox. Information tab The Printer Status tab displays ink level information for each cartridge in 10 percent increments, as well as printer status. The printer selection drop-down list lets you select the printer you want to use with the Toolbox utilities. It lists printers that are compatible with the Toolbox. The status window displays messages related to current printer status, such as Printing job, Access cover open, and Print cartridge empty. Click the Preferences button to select which Toolbox messages to appear for all printers that need to be monitored and maintained. When there is a status error or warning message displayed on the computer screen, you can click the printer icon to invoke the help file to display detailed information about the error status. The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through hp instant support, as well as information about your printer usage, using the printer, troubleshooting, and contacting HP. Click this button... myprintmileage Printer Hardware hp instant support Register Your Printer How Do I... Troubleshooting Contact HP Order Supplies Supplies Information To... Access the myprintmileage website and your printer usage information, which includes printer usage patterns (ink and media use). Display detailed printer information such as model, firmware version, and service ID. Access the hp instant support website for support services and troubleshooting tips. Register the printer online. View a list of common printer tasks and help on common maintenance tasks. View a list of printing problems with step-by-step instructions to help solve them. Obtain information on how to contact HP. Purchase printing supplies, such as print cartridges, online. You must have Internet access to perform this operation. View information on HP supplies and also ordering information. 4-1 ENWW

25 hp instant support hp instant support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (via myprintmileage). With this information, you can diagnose and solve printer problems, and manage your printing activities and printer supplies more effectively. hp instant support provides the following services for your printer: Easy access to troubleshooting tips To help you quickly resolve printer problems or prevent some problems from happening, hp instant support provides tips that are customized for your printer. Notification of driver and firmware updates When a firmware or driver update for your printer is available, a notification message will appear on the hp instant support homepage. You can access the download site from the web page. Access to hp services From the website, you can find out more about the support services available for your printer (such as maintenance programs), get information about service providers, and also make online purchase of printer supplies and accessories. Notification of warranty expiration When the printer warranty is expiring, a notification message will appear on the hp instant support homepage. hp instant support web pages are dynamically created. This means that bookmarking this site in your browser and connecting via the bookmark will not display the current information. Instead, connect from the Toolbox by clicking the hp instant support button on the Information tab. myprintmileage myprintmileage keeps track of your printer usage information to help you plan the purchase of consumables. It consists of two parts: myprintmileage website myprintmileage Agent (a utility installed on your computer with the Toolbox that is activated during installation of the printer driver only if you choose to participate) You can visit the myprintmileage website from the Toolbox by clicking the myprintmileage button or double-clicking the myprintmileage Agent icon on the Windows taskbar (near the clock). On this website, you can see: Your ink usage. For example, the amount of ink you have used. Your media usage. For example, the average quantity of media you use per month for each media type. The applications that you use to print with the printer. Job and page count. For example, the number of pages that have been printed and the estimated number of pages that can be printed with the amount of ink remaining. The driver features that you frequently use. myprintmileage websites are dynamically created. Bookmarking this site and connecting using the bookmark will not display the current information. Instead, connect from the Toolbox by clicking the myprintmileage button on the Information tab. You can enable and disable myprintmileage at any time by right-clicking the myprintmileage Agent icon on the Windows taskbar and clicking Enable or Disable. ENWW 4-2

26 Printer Services tab Ordering printing supplies directly through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are three requirements to use this feature: The Toolbox must be installed on your computer. The printer must be connected to your computer using either a USB cable, a parallel cable, or a network connection. You must have Internet access. To order directly through the Toolbox 1 In the status area of the Windows taskbar (near the clock), double-click the Toolbox icon. 2 On the Printer Status tab, click Order Supplies. The default browser opens and displays a website from which you can purchase printing supplies. 3 Follow the instructions on the website to select and order printing supplies. The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. Click this button... Align Print Cartridges Clean Print Cartridges Print a Demo Page To... Align the print cartridges. See Aligning the print cartridges for more information. Clean the print cartridges. See Cleaning the print cartridges for more information. Send a demo page to the printer to verify that the printer is connected to the computer correctly and is working properly. Using the HP Inkjet Utility (Macintosh) For Mac OS 8.6, 9.x and OS X, the HP Inkjet Utility contains tools to calibrate the printer, clean the print cartridges, print a test page, and find website support information. Displaying the HP Inkjet Utility 1 Double-click the Macintosh HD icon on the desktop. 2 Do one of the following: Mac OS 8.6 to 9.0: Select Utilities, and then hp inkjet. Mac OS 9.1: Select Applications (Mac (OS 9), Utilities, and then hp inkjet. Mac OS X: Select Applications, and then Utilities. 3 Select hp inkjet utility. 4-3 ENWW

27 Viewing the HP Inkjet Utility panels The following options are available on the HP Inkjet Utility Panel menu: WOW!: Prints a sample page to view the print output quality. Test: Prints a test page or a diagnostic page. Clean: Cleans the print cartridges. Calibrate Device: Aligns the print cartridges. Calibrate Color: Adjusts color to correct problems with tint. Estimate Ink Levels: Displays print cartridge ink levels. Support: Provides access to the HP website where you can find support for the printer and information about HP products and supplies. Register: Accesses the HP website to register the printer. ENWW 4-4

28 5 Troubleshooting This chapter provides solutions to common problems, such as paper jams and poor print quality. If your printer is not operating properly and these suggestions do not solve your problem, try to print a diagnostic page, and then contact HP Customer Support (see Printing a diagnostic page and Customer Support ). Power cannot be turned on Check that the power cord is connected. Check that the removable panel, located at the back of the printer, is tightly pushed into the slot and that the knob is in the lock position. Printer is not responding (nothing prints) Check the power. Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the front panel of the printer should be lit. If you tried to print when the printer was turned off, you should have seen an alert message on your screen. If the printer was off and you did not see a message when you tried to print, the printer setup might be incorrect. To correct this, reinstall the printer software. Check the cables. Make sure the printer cable is firmly connected between the printer and the computer. Check the rear panel knob. Make sure the rear panel is correctly installed and the knob is in the lock position. The printer will not function until the knob is in the lock position. Check the printer setup. Make sure your HP deskjet printer is selected as the current or default printer and that Pause Printing is not selected in the Printer menu. Be patient. Complex documents containing many fonts, graphics, and/or color photos take longer to begin printing. If the Power light is blinking, the printer is processing information. Check the paper. Make sure paper is loaded correctly in the tray and that the paper is not jammed in the printer. See Loading paper and Paper is jammed in the printer for more information. Check the print cartridges. Make sure that both the black and color print cartridges are properly installed and that the access cover of the printer is closed (see Replacing the print cartridges for more information). The Print Cartridge light flashes if the print cartridges are not installed correctly. See Printer lights blink and Print cartridge problem for more information. 5-1 ENWW