Clearspan Hosted Thin Receptionist R Release Notes APRIL 2015 RELEASE NOTES

Transcription

1 Clearspan Hosted Thin Receptionist R Release Notes APRIL 2015 RELEASE NOTES

2 Clearspan Hosted Thin Receptionist R Release Notes The information conveyed in this document is confidential and proprietary to Mitel and is intended solely for Mitel employees and members of Mitel s reseller channel who specifically have a need to know this information. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information. Please delete or return any related material. Mitel will enforce its right to protect its confidential and proprietary information and failure to comply with the foregoing may result in legal action against you or your company.

3 Table of Contents Overview... 1 Audience... 1 Compatibility... 1 Software Requirements... 1 Software Platform Requirements... 1 Required Internet Explorer Settings... 1 New Features... 2 Resolved Issues... 2 Release Release Release Release Release Release Release Release User Interface Changes... 8 Known Issues... 8 Supporting Documents List... 9 Product Availability and Support Statement... 10

4 Clearspan Hosted Thin Receptionist R Release Notes OVERVIEW This document describes new feature content for Clearspan Hosted-Thin Receptionist release For information about new feature content for this release, refer to Clearspan Hosted Thin Receptionist R Release Notes. AUDIENCE This document is intended for Mitel and Mitel customer's support personnel responsible for installation deployment and maintenance of Clearspan Hosted-Thin Receptionist on the Clearspan enterprise VoIP platform. COMPATIBILITY Clearspan Hosted-Thin Receptionist version is compatible with Clearspan XSP and AS version R20 (latest released patch bundle recommended). SOFTWARE REQUIREMENTS SOFTWARE PLATFORM REQUIREMENTS Windows or Mac OS X Sun Microsystems Java, Runtime edition Outlook - Required for the Outlook contact directory Excel (optional) Web browser, such as Internet Explorer, Firefox, Chrome or Safari Note: It is recommended to always use the latest available service pack / update for Windows, MAC OS X, Internet Explorer, Safari and Outlook. REQUIRED INTERNET EXPLORER SETTINGS Internet Explorer must be configured as follows to enable the Full Screen link in Receptionist. Otherwise, the link has no effect; Receptionist is not displayed in full-screen mode when the Full Screen link is clicked and no error message is displayed to the user. 1. On the Internet Explorer Menu bar, select the Tools menu and then click Internet Options. 2. In the Internet Options dialog box, click the Security tab and then click the Custom level... button. 3. In the Security Settings Internet Zone dialog box, scroll down to Initialize and script ActiveX controls not marked as safe for scripting setting in the ActiveX controls and plug-ins section. 4. Select Enable or Prompt. 5. Restart Internet Explorer. 1 Mitel

5 NEW FEATURES Content added between Call Center version and : A diagnostic tool is added to the client to help diagnose issues. The diagnostic tool must be enabled via Deployment Studio. A support address may also be configured. RESOLVED ISSUES RELEASE EV : RECEPTIONIST CONSOLE BEHAVIOR INTERNET EXPLORER 11 Extra Scrollbar was shown. It is fixed and working. EV : OPTION TO DISABLE MESSAGING IN RECEPTIONIST THIN CLIENT DOES NOT WORK In the DS, unchecking Settings > Messaging > Enable messaging, doesn t remove the button in contacts. This is now fixed. button in contacts is available or unavailable based on the profile settings in deployment studio. EV : LABEL WITH HTML ENCODING NOT ALWAYS CORRECTLY DISPLAYED ON CONSOLE When applying customized language to translate different item from Deployment Studio, the Unicode characters given in HTML code are not decoded in Receptionist Thin client. This is now fixed. EV : LOCALIZATION ISSUE ON CONSOLE SPEED DIAL Mouse-over dialogue for incorrect values when adding / modifying Speed Dials is not translated for pre-compiled languages in the Hosted Thin clients. This is fixed now. EV : RECEPTIONIST CLIENT DOESN T SHOW 100 CONTACTS ON FIREFOX Receptionist Client Outlook directory is not populated when Outlook contacts are more than 100. EV : CONFIGURABLE THIN CLIENT LAUNCH PROFILE REDIRECT MESSAGE A new CLI parameter (Boolean) is added to Client which will indicate if any dialog is displayed while being redirected to another thin client version. Default will be current behavior (default is false). When enabled no dialog will be presented while being redirected to the new context path. XSP_CLI/Applications/BWReceptionist_Version/General> set hideredirectiondialog? <hideredirectiondialog>, Choice = {false, true} EV : RECEPTIONIST THIN CLIENT ON MAC OSX SHORTCUT FUNCTIONALITY NO WORKING Shortcut functionality is not applicable for MAC OS. 2 Mitel

6 EV : PERFORMANCE IMPROVEMENTS IN R20 Internal performance improvements done in Release 20. RELEASE EV : THIN CLIENT POUNDS XSP WHEN XSP SHUTS DOWN Thin Clients keep polling XSP regularly when multiple polling requests are failing. This happens when either XSP is shut down or there is connectivity issue between XSP and Client. This is now fixed. After the fix the client does not poll continuously when there are multiple serial failures. The Client will schedule the next polling based on the following algorithm: Next Polling Request Schedule = (Polling Delay Time x Polling Retry Count) EV : QUICK MONITORING & PULL OUT BEHAVIOR When the user logged into the Receptionist client application and the Receptionist user makes a search in any directory which is having less than 10 results. The results of the searched contacts are quick monitored and click on the pop out (pull out) icon. After this click, it will show the searched contacts in the directory with the monitoring status properly. But the search is not reset and the original results are not shown on the respective directory when the users go back to the corresponding directory. This is now fixed. EV : DEPLOYMENT STUDIO PROFILE DEPLOYMENT SCOPE TO INCLUDE PROVISIONING ADMINISTRATOR Currently, only System Admin, Enterprise Admin, and Group Admins can deploy a custom profile using Deployment Studio. After this fix the Provisioning Admin will be able to deploy a profile. A Provisioning Admin can deploy at System, Enterprise, Group and User level. EV : THIN CLIENT RECEPTIONIST: SMALL WHITE BOX IS SHOWN WHEN CALLS ARE SWITCHED IN MULTIPLE CALL Issue with reflowing the controls. This is now fixed. EV : THIN CLIENT RECEPTIONIST: CONTINUOUS POP UP ALERT FOR THE SCRIPT <SCRIPT>ALERT(1)</SCRIPT> In thin client Receptionist, if first name / last name of any contact is set to script <script>alert(1)</script>, on click of the contact it shows a pop-up alert, and the display name is empty. This is now fixed and doesn t show the pop-up for scripts. Contact s first name and last name is shown. EV / / / Title: BWCallCenter Agent Console Showing Two Calls Connected Title: BWCallCenter Shown Two Agents on Same Call Title: Call Stuck on BWCallCenter Console Title: BWCallCenter Showing Agent on Joined Calls Description: Monitoring Subscriptions are by default refreshed every 4 hours. Due to a defect, it was possible that the Subscriptions would get terminated by the Application Server triggering a new Subscription to be initiated by the Client. When this occurs, it is possible for the Client view 3 Mitel

7 of the monitored contacts as well as the queue to get out of synch with the Application Server view of the status. This is now fixed. EV : THIN CLIENT RECEPTIONIST LOCALE CHANGE TO SUPPORT LANGUAGE ONLY OPTION The option to synchronize language with the user profile has been altered to allow the language to be synchronized using only the first two characters of the locale code (the language of the locale) ignoring the region of the locale. This feature is off by default and can be set only via Deployment Studio. This setting can be found on the Localization section of Deployment Studio below the Synchronize language with service profile setting and is titled Ignore region when synching language. RELEASE EV : R19 CALL PARK RETRIEVE DOES NOT UPDATE USER STATUS IN RECEPTIONIST CLIENT When the receptionist parks a call, the user that picks up the parked call does not have their status updated to busy within the client. This is now fixed. EV : DIFFERENT CALL HANDLING WHEN REJECTING PERSONAL CALL FROM APPLICATION OR DEVICE When a user presses END in the application on an incoming direct call, the call is not visible in the application any more but the caller still hears the phone ringing. This is now fixed. This will be configurable from CLI. A new parameter declinecallimmediately is introduced in the CLI which will control this behavior. XSP_CLI/Applications/<Client Version> General: declinecallimmediately: {true or false} Default is False. 1. After the fix the default behavior will be the current behavior. When a call is decline from Terminator the call will not be immediately sent to Temporarily Unavailable processing. 2. When configured from CLI: value is set to True. When a Terminator will End a call from the Client Application, the Call will be immediately sent to Temporarily Unavailable processing. RELEASE EV : EXCEPTION WHEN SPEED DIAL CODE IS CHANGED AND SPEED DIAL ENTRY IS ADDED The end user is not able to add the speed dial contact if the speed dial prefix is modified from CommPilot after user has already logged into the client. This is now fixed. EV : TRANSFERRING TO BAD NUMBER (MISSING OAC) MESSAGE MISLEADING When your system requires an Outside Access Code to dial an outside line, and you do not include that access code when transferring the call, the error message was misleading and confusing. This is now fixed. The new error is The call is blocked by the server. 4 Mitel

8 EV : BW THIN CLIENT RECEPTIONIST CALENDAR INTEGRATION If the settings for this feature are not configured server side it displays an error message to the user at a regular interval. Since the client has no way of seeing the group setting at the user level we can t prevent this, but we added a CLI parameter to suppress the error message. The fix is to configure the feature correctly server side before using it in the client. EV : HIGH CPU USAGE A concurrency issue can occur when two supervisors performed a monitoring action on the same user at the same time. This has been fixed by using a different method that is meant for concurrency for accessing the data. EV : RECEPTIONIST THIN CLIENT SEND TO VM NOT WORKING ON POPUP IN R20 Clicking the Send to VM icon in the incoming call notification window does nothing. This is now fixed. After the fix, call is transferred to the voice mail after clicking the Send to VM icon. EV : ERROR WHILE DIALING OUT WITH RECEPTIONIST JAVA.LANG.NULLPOINTEREXCEPTION A null FAC would cause a NullPointerException when dialing out. This is now fixed. EV : RECEPTIONIST USER SETTINGS CACHE BEHAVIOR There were two cases where the user settings from a previous session would not be loaded on the next login. 1. If the user did not logout of the client (browser crash, network disconnect, closed the browser without logging out, etc.) the settings are not uploaded like they would be during a normal logout. This is a limitation and cannot be fixed. 2. The user settings are not retrieved from server even if it is uploaded properly from another XSP in cluster. The second of the two issues is fixed. The user settings file will be retrieved from the AS upon login regardless of which XSP is used. RELEASE EV : WITH PATCH THE XSI WAS EXTENDED WITH RECALL FROMPARTY, WHICH VERSION RECEPTIONIST SUPPORTS IT? In the Receptionist thin client, when a call is camped on a user and then recalled to the receptionist s call console screen, the user name from whom the call has been recalled is not displayed. This is now fixed. User name of the recalled from party is displayed. EV : REOPEN REQUEST FOR TEST RECEPTIONIST CLIENT Issue with identifying the active desktop to create shortcut. It s fixed. EV : NUMBER NOT SHOWING COUNTRY CODE IN QUEUE Issue with queue displaying caller number without the country code. It s fixed. 5 Mitel

9 EV : MIRECEPTION CALENDAR PRESENCE UNABLE TO RETRIEVE CALENDAR INTEGRATION DETAILS FROM AS Calendar Integration login details in Domain\User format was not working. It s fixed. EV : UNABLE TO ADD SPEED DIAL ENTRY WITHOUT DESCRIPTION Issue with Speed Dial 100 when it is added without description. It s fixed. EV / : COMETCONNECTIONEXPIRYTHREAD WARNING LOGS / APACHE 502 The Exception can be seen in logs while parsing response. This is fixed now. EV : CONTINUATION OF EV222258: HOW TO REMOVE THE QUEUES WIDGET FROM RECEPTIONIST THIN CLIENT? In Receptionist thin client, the Queued Calls widget is always displayed for a user that is assigned the Broadworks Receptionist- Enterprise license. This is fixed now. Queue Widget will be shown in the Receptionist, if the logged-in user has Receptionist Enterprise license assigned and either user is assigned to a callcenter as a supervisor / agent or user is assigned a Supervisor license. EV : EXTENDED CHARACTERS DISPLAYED AS? IN THIN CLIENTS The characters are not encoded properly in thin clients. This is fixed now. RELEASE EV : CLIENT SIDE (JS) DIAGNOSTIC TOOL FOR THIN CLIENTS Add a diagnostic tool to the thin clients to improve client side (JS) troubleshooting. EV : BW RECEPTIONIST SMALL BUSINESS ED. DOES NOT PROVIDE PRESENCE / STATUS FOR MONITORED USERS The statically and dynamically monitored contacts are not displayed as monitored contacts in the Enterprise, Group or Custom Directory without navigating to the Favorites Directory in Enterprise, Office and Small Business Licensed users. This is fixed now. RELEASE EV : RANDOM CONTACTS UNMONITORED WHEN MAX CONTACTS REACHED A warning message is not displayed to the user when dynamic monitoring limit is exceeded. This is now fixed. After the fix client will have the following behavior. 1. When UN-Monitoring is not allowed (Default Case): The following message will be displayed. The maximum number of dynamic monitoring contacts has been reached. These actions will un-monitor size/4 of the oldest monitored contacts. Would you like to continue? 2. When Dynamic Un-Monitoring is enabled from DSI The following message will be displayed: The maximum number of dynamic monitoring contacts has been reached. Please un-monitor one or more contacts to continue. 6 Mitel

10 EV : FULL SCREEN LINK DOES NOT WORK ON RECEPTIONIST CLIENT When the user clicking on Full screen does not switch to Full screen in Internet Explorer browser. This is now fixed. EV : RECEPTIONIST: EMPTY MESSAGE IS GETTING DISPLAYED IN MESSAGE HEADER INSTEAD OF SHOWING ERROR INFO No error messages are displayed to user in Chrome and IE browser when calendar details are not fetched from the Application Server. This is now fixed. After the fix the following error is displayed: Unable to retrieve calendar integration details from Application Server. EV : RECEPTIONIST: CALENDAR PRESENCE INTEGRATION Calendar is not being showed up in Java 8 due to unavailability of socket permission. It is fixed now. EV : SUPPORT TAB CAN CONTAIN THERE IS NO DATA IF THE TABLE IS EMPTY If a table is empty in a tab then the Support Tab for that table will show There is no data. EV : UNABLE TO RETRIEVE CALLS FROM SUPERVISOR DASHBOARD The Call Center Supervisors are unable to successfully retrieve a call from a queue using the RETRIEVE button, if the Supervisor only has an extension and not a full phone number assigned. This is now fixed. After the fix the extension only users can also retrieve the queued call. Note: Set a group CLID on the group to allow this to work. EV : FIELD TO SELECT NUMBER OF POLLS TO BE DISPLAYED IS A COMBO-BOX INSTEAD OF DROP-DOWN The Poll Box is displayed as a combo box, so user can enter any value which could be greater than the maximum value. This is now fixed. The Polls Box is now changed from a Combo Box to a Drop Down. EV : UI ISSUES IN LONG POLLING TAB IN DIAGNOSTIC TOOL 1. The width of the Clear button was set to auto fit, so it will adjust to the title of the button. 2. The extra colon was removed. EV : EXTRA COLUMN HEADER IN RIGHT CORNER IN EACH TABLE IN DIAGNOSTIC TOOL An extra column header is added at the right corner in all tables in different diagnostic tool tabs. This is now fixed. EV : SUPPORT TEXT TITLE SHOWS AS CALL CENTER FOR RECEPTIONIST USER IN DIAGNOSTIC TOOL The report title in the Support Tab is displayed as Call Center for a receptionist user. This is now fixed. The report title in the Support Tab is changed to Receptionist. 7 Mitel

11 EV : A USER S CALL BUTTON AND TRANSFER BUTTON DOES NOT SHOW IF HE / SHE IS BUSY ON ANOTHER CALL A user s call control buttons are not shown if he / she is busy. This has been fixed by removing a code check that was earlier preventing the buttons to be displayed for a busy user. Now the user can call another user, even if the other user is busy. EV : DIAGNOSTIC TOOL NO ITEMS TO SHOW IS NOT LOCALIZED The No Items to Show message that is displayed in the grids in the diagnostic tool for empty grids is now localized. RELEASE EV : THIN CLIENT RECEPTIONIST: CLOSE ICON OVERLAPPING WITH NEXT TAB IN CONTACTS PANE Close icon is getting overlapped with next tab on Chrome browser in Receptionist thin client. It is resolved now. EV : RECEPTIONIST: DATE SETTINGS NOT WORKING TIME DISPLAYS 24 HOUR MODE ONLY IN CALL HISTORY Date and time format change on Settings link (under General tab) has no effect on the Call History pages. It is resolved now. EV : SESSION TAB INACTIVE AFTER CHANNEL ID DELETION The session tab in the diagnostic tool is not refreshed with new channel Id after channel deletion and the tab no longer updates. USER INTERFACE CHANGES Refer to the user guide for detailed information on the diagnostic tool. KNOWN ISSUES This section lists restrictions and limitations of the Receptionist client. The client application is dependent on the web browser, and some of these restrictions are due to the limitations of the web browser applications. When using the Chrome browser, the Support link that is added as part of the EV Client Side Diagnostic Tool may open an untitled tab when it is clicked, in addition to the default mailto protocol handler defined on the PC. The Support link is a mailto URL and this issue can occur if the Chrome browser attempts to handle the mailto URL even if another default mail protocol handler is defined on the PC. In Firefox, the window running Receptionist does not focus on incoming calls. Receptionist must be the only tab when running in Internet Explorer. Otherwise the focusing window on incoming calls and Call Notification pop-up toasts do not work. The browser window running Receptionist should be at least 800 x 600 pixels in size. The changes to the Receptionist profile (DSI) made using Deployment Studio may not take affect if the PC from which the new profile is uploaded has an earlier date and time than the Xtended Services 8 Mitel

12 o o o Platform. To make sure that the new profile becomes operational, you must upload it later than the time of your last login to the Xtended Services Platform plus the time difference between the Xtended Services Platform and the DSI system (if the Xtended Services Platform s date and time is ahead of the DSI system s date and time). Due to technical limitations of Internet Explorer, workspace preferences work only in Firefox. When using the Firefox browser with plug-ins enabled, the following exception message may appear in the Java Console window if the application is reloaded (that is, the browser process terminates and is restarted). This does not cause any errors in the application and can be ignored: java.lang.classnotfoundexception: dummy at sun.plugin2.applet.applet2classloader.findclass(unknown Source) at sun.plugin2.applet.plugin2classloader.loadclass0(unknown Source) at sun.plugin2.applet.plugin2classloader.loadclass(unknown Source) at sun.plugin2.applet.plugin2classloader.loadclass(unknown Source) at java.lang.classloader.loadclass(unknown Source) at sun.plugin2.applet.plugin2classloader.loadcode(unknown Source) at sun.plugin2.applet.plugin2manager.createapplet(unknown Source) at sun.plugin2.applet.plugin2manager$appletexecutionrunnable.run(unknown Source) at java.lang.thread.run(unknown Source) The maximum number of calls that can be displayed for each queue in the Queued Calls pane with no performance impacts varies depending on the web browser. In Internet Explorer 8, the maximum number is 50 calls. In Safari 5.0, Firefox (all supported versions), and Internet Explorer 9, the maximum number is 100 calls. If more calls are in a queue than the specified maximum, the client application performance is impacted, some calls may not be displayed, and/or some queue functionality may become inoperable. In Firefox on Macintosh, when the user presses ENTER instead of the Sign In button to sign in to Receptionist, a blank page appears. SUPPORTING DOCUMENTS LIST BroadWorks Hosted Thin Receptionist Configuration and Administration Guide, Release 20, Document Version 5, Broadsoft, Inc., January 6, 2015 BroadWorks Deployment Studio User Guide, Release 20, version 1, Broadsoft, Inc., January 3, 2013 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., June 24, 2014 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., July 30, 2014 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., August 28, 2014 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., September 26, 2014 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., October 30, Mitel

13 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., November 12, 2014 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., December 24, 2014 BroadWorks Hosted Thin Receptionist Release Notes, Release , Document Version 1.0, Broadsoft, Inc., January 28, 2015 (Update for EV on January 29, 2015) BroadWorks Enhanced Branding for Thin Clients Feature Description, Release 20, Document Version 1.4, Broadsoft, Inc., November 21, 2013 BroadWorks Receptionist Usability Update for Directories Feature Description, Release 20, Document Version 2.13, Broadsoft, Inc., July 19, 2013 BroadWorks Single Sign-On API for Use with Third-Party Web Portals Feature Description, Release 20, Document Version 1.4, Broadsoft, Inc., October 30, 2013 Clearspan R20 Receptionist Thin Client Deployment, Document Version 1.00, Aastra USA, Inc., August 25, 2014 PRODUCT AVAILABILITY AND SUPPORT STATEMENT The Hosted Thin Receptionist client version was generally released in April With the availability of this client release, all Clearspan releases prior to R19 will no longer be supported after 60 days of this General Availability notice being issued. With this statement, the following is to be understood: Earlier Clearspan releases will no longer be supported, which includes R14 and R17 and their associated service packs and patches. Customers experiencing issues and requesting support from Mitel Technical Support who are running a Clearspan release older than R19 will be asked to first upgrade to Clearspan R19 (at a minimum) prior to receiving additional technical support. It is the responsibility of the Customer Operations Manager and the customer, and in the best interest of all parties, to ensure that an actively supported Clearspan release is deployed in the customer environment. Please follow up with Mitel Clearspan support to schedule any required upgrades. To obtain additional information about Hosted Thin Receptionist client version or other Clearspan-related products, or to receive any additional documentation, please contact your Mitel representative. 10 Mitel

14