User Manual Device Manager

Transcription

1 User Manual

2 About this document This document describes the application, that is used for administration of devices.

3 Contents Basic Terminology The GUI Sort and Filter the List Tabs Logging on to Initial Configuration of Devices Import Parameter Definition File Software Management Import Software Files Delete Software Files Upgrade Software of a Device Restart of Devices Device Properties App Management Manage Apps in Manage Apps on Devices View Apps on a Single Device Language Management Import Language files for Devices Delete Language File for Devices Upload a Language to a Device Company Phonebook and Contacts Company Phonebook Management Contacts Management Template Management Create Parameter Template Create a Parameter Template from a Number Create QR Code from Template Rename Template Copy Template Edit Template Delete Template Upgrade Template Apply Template Import Templates from File... 34

4 8.11 Export Templates to File Number Management Create Numbers Save a Number to Database Enter/Edit Number Information Associate Number with Device Delete Number Rename Number Copy Number Export Numbers to a File Import Numbers from File Device Management Add Devices Delete Device Replace Device Assign Number to Device Enter Device Information Factory Reset Synchronize Device Lock Device Certificate Management Manage Certificates for Ascom Myco Handsets Manage Certificates for Ascom i62 VoWiFi Handsets Parameter Settings Working with Parameters Edit Parameters for a Number File Management Package Files Parameter Definition Files Software Files Language Files Company Phonebook Files Number and Device Limitations Number of Devices in Products Managed by Unite Admin View Number of Licensed Devices Examples of Limits License Management License Upgrade Alternatives... 57

5 16. Other Settings Enable/Disable New Devices Baseline Management Enable/Disable Baseline Set Up Baseline Related Documents Document History Appendix A. Keyboard Shortcuts Appendix B. Overlapping Number Plan in Appendix C. Troubleshooting... 72

6 1. 1. NOTE: Features described in this document might be unavailable because they are not supported by your devices. A feature can also be unavailable if a device is not selected (features appear dimmed on the menu until having a device selected). The can manage large sets of devices and contains a solution for: Centralized software upgrade on a set of devices Centralized configuration of devices Central database storage for all device settings Upgrade of license for devices In the, much of the work is done with Devices, Numbers and Templates. 1.1 Basic Terminology This section gives a brief description of the basic terminology in the App: Device: Number: Template: application installed on a smart phone. can be a charger, a handset, or a fixed device (IP-DECT Access Points and IP-DECT Gateway) that can be connected to the. the complete settings for a single device. general settings for a specific device type. Parameter a file including all possible settings for a certain device type. Templates definition file: are created from parameter definition files. Package file: a file that can contain other files, such as parameter definition files, software files and template files. 1

7 2. The GUI 2. The GUI The window has a menu bar (1), a toolbar (2) and a work area (3). The toolbar has different tabs and when a tab is selected the available device types will be shown in the left hand pane of the work area. The right pane of the work area shows devices, numbers, apps, templates, and licenses already configured. Figure 1. window area. The upper part of the work area has search fields with different search criterias for each tab. 2.1 Sort and Filter the List By default, the lists are sorted as follows: Devices tab sorted by Device ID Numbers tab sorted by Number Apps tab sorted by Name 1 Templates tab sorted by Name Licenses tab sorted by Device ID To sort the list by any other column, click the appropriate column heading. To reverse the sort order, click the column heading again. The sorting order is indicated by an up or down arrow in the column heading. By default, the list in each tab shows all available Devices, Numbers or Templates, but it is possible to filter the list by selecting the desired device type in the left hand pane of the work area. 2.2 Tabs The information in is shown in different tabs: Devices tab Numbers tab Apps tab 2 Templates tab 1.This tab is not applicable for IMS3. 2.This tab is not applicable for IMS3. 2

8 2. The GUI License tab In each of these tabs, specific information is shown in lists about devices, numbers, apps, templates, and licenses. Some of the information overlaps, for example Device ID, which is tied to both a specific device and to a specific Number. The operations that can be done in the are done from these tabs and from the menu. Different menus are accessible in the different tabs Devices Tab Figure 2. The Devices tab. The Devices tab shows all devices configured at the site in a detailed list. The following columns are displayed on each row: Description description of the device. Device ID the unique identifier of the device Software version shows the version of the software in the device Device type the device model Parameter version Depending on which device type used, one of the following can be shown: - shows the version of the parameter definition in the device. If the version is shown in red, no supporting parameter definition is found the. If the version is shown in dark red, a compatible parameter definition is found, but it does not have the same parameter definition version as the device. - shows whether if the parameter definition in the device is found in the Device Manager. If "OK" is shown, the supporting parameter definition file is found in the. Online shows if the device is logged in to the. The symbol indicates a logged in device. Latest number shows the latest known Number for a device The columns order can be changed and the application will keep the changes. IP address shows the IP address of the latest logged in device (e.g. VoWiFi handset or IP-DECT Master). In the case a IP-DECT handset logs in Over the Air (OTA), the IP address of the IP-DECT Master where the handset is registered is shown. Serial number shows the serial number of the latest logged in device. 3

9 2. The GUI Status shows the following status: indicates that the latest file download is in progress. Additionally, a progress bar is also shown when the file is being downloaded. indicates that the latest file download is pending or requested. indicates that the latest software download is scheduled or retrying to download the file again. indicates that the latest file download failed or is aborted (a red broken arrow). If the download failed, the icon is also shown. See Error log for more information. indicates that download of file(s) failed or deletion of file(s) failed. See Error log for more information. indicates that the latest file download is completed (no symbol is shown). indicates that the device is locked. NOTE: A software download from should be done on one device to start with. If successful, the remaining devices can be updated in one operation. Error log An Error log is created if software or apps cannot be downloaded to or deleted from a device(s). If a file cannot be downloaded or deleted, the icon is shown in the Status column. To view the error in detail, click Error(s) on XX device(s). Note that the Error log contain errors for all devices indicated with the icon Status column. shown in the To remove entries in the Error log, select the check boxes next to the entries and then click the Clear button. NOTE: If you download the software or the app an additional time and the download is completed, the error will be deleted automatically Numbers Tab Figure 3. The Numbers tab. 4

10 2. The GUI The Numbers tab shows all Numbers configured at the site in a detailed list. The following columns are displayed: Description: Number: Device type: Parameter version: Device ID: DECT Master: Device interface: Online: Status: Saved: Last login: Last run template: description of the number the unique identifier of the Number. The identifier is unique for that device type the device model the Number is intended for Depending on which device type used, one of the following information can be shown: shows the version of the parameter definition in the device. If the version is shown in red, no supporting parameter definition is found the. If the version is shown in dark red, a compatible parameter definition is found, but it does not have the same parameter definition version as the device. shows whether if the parameter definition in the device is found in the. If "OK" is shown, the supporting parameter definition file is found in the. the unique identifier of the device that the Number is associated to the IP address of the IP-DECT Master where the device is registered. Only applicable in IP-DECT systems. See also Appendix B for additional information. the IP address of the Device Handler the interface (for example IP- DECT or VoWiFi) is communicating with. The Device Handler is the application between the interface and the. See also Appendix B for additional information. shows if the device the Number is associated to is online. The symbol indicates an online device shows the parameter synchronization status. A Number can also be queued for synchronization. Several different indications are used, for example Synchronizing, Sync queued, Save queued, Synchronized, etc. When the Number is offline, the database status is shown; Synchronized or Not synched. shows if the Number s parameters have been stored in the database. The symbol indicates that the parameters have been stored shows the date and time the device was last online in Device Manager/logged in to indicates which template that was last run for that Number 5

11 2.2.3 Apps Tab 2. The GUI Figure 4. The Apps tab Column Icon: Name: Version: Installs: Status: Description Shows whether if the app is imported to or only installed on device(s). This column is used in combination with the Status column. The icon shows an app only installed on device(s), i.e. the app has not been imported to. If the app is imported to the, the app s icon is shown instead. Shows the name of the app Show the version of the app. Each app with a certain version is shown on one row, which means that an app with several versions is shown on several rows, but with different versions. Shows the number of devices the app with a certain version are installed on. Shows whether if the app is imported to or only installed on device(s). If no information is shown in this column, the app is imported to the. If the app only is installed on the device, Only available on device is shown. This column is used in combination with the Icon column. 6

12 2.2.4 Templates Tab 2. The GUI Figure 5. The Templates tab The Templates tab shows all templates in a detailed list. The following columns are displayed: Name the name of the template Parameter version Depending on which device type used, one of the following can be shown: - shows the version of the parameter definition in the device. If the version is shown in red, no supporting parameter definition is found the. If the version is shown in dark red, a compatible parameter definition is found, but it does not have the same parameter definition version as the device. - shows whether if the parameter definition in the device is found in the Device Manager. If "OK" is shown, the supporting parameter definition file is found in the. Device type the device model the template is intended for Licenses Tab Figure 6. The Licenses tab 7

13 2. The GUI The Licenses tab shows all devices configured at the site in a detailed list. The following columns are displayed: Device ID the unique identifier of the device Device type the device model Online shows if the device is connected to the. The symbol indicates that the device is online Serial number the number identifying the device hardware Number The Number associated with the device. Software version shows the version of the software in the device Status shows the license synchronization status for the device as follows: - "OK" means that the device has been updated with the license information obtained from the. - Sending means that is sending license information to the device. - Server failure means that there is some kind of error with the communication between and the license server. - License too old The device has a newer license than the one in. A refresh has to be done. - Needs update An attempt to move a license from one device to another has been made, but the latest license does not exist in the device. 2.3 Logging on to NOTE: When an attempt is made to start the, a dialog window is displayed with a warning that the program s digital signature cannot be verified. The text is displayed in the language used in the computer s operating system. Click Run (or the equivalent term in the operating system language). NOTE: Ten clients can be logged in at the same time, but to avoid conflicts make sure that only one at a time is updating Numbers. 1 Log in to the module. 2 Enter User name and Password and click the OK button. 3 Click the button on the start page. 4 Enter your User ID and Password and the OK button Closing the From the File menu, select Exit. 8

14 3. Initial Configuration of Devices 3. Initial Configuration of Devices This section applies to new devices that shall be configured the very first time. It is assumed that the devices only have factory settings from the manufacturer. The initial settings and the recommended sequence in which they should be completed are illustrated below. Figure 7. Initial configuration of devices Import parameter definition- or package file for each device type Create templates with common settings for each device type Add devices Add numbers for each device and apply template Associate numbers with devices Figure 8. Initial configuration of Ascom Myco devices Import parameter definition file by logging in a Ascom Myco device Create template with common settings for the device type Add additional devices Add numbers for each device and apply template Associate numbers with devices 3.1 Import Parameter Definition File A parameter definition file (.def) is tied to a certain device type and includes the parameters that can be configured for that device type. There are two ways of importing parameter definition files to the : Import definition files manually Import definition files automatically (applicable for Ascom Myco handsets only) Import Definition File Manually 1 From the File menu, select File management. 2 Click the Parameter definition tab and then click the Add button. 9

15 3. Initial Configuration of Devices 3 Select the parameter definition file (.def) to be imported and click the Open button. The.def file is normally included in a package file (.pkg) distributed by your supplier. You can also select the.pkg file to import the.def file. 4 Click the Close button Import Parameter Definition File Automatically Each Ascom Myco handset has a parameter definition file installed that includes the parameters for all applications installed on the handset. If the applicable parameter definition file not exists in the, the file will be imported automatically to the when the handset logs in Create Template with Common Settings This section describes how to create a template including common settings that can be applied to the device s numbers later on. 1 Click the Templates tab. 2 From the Template menu, select New. 3 Select which device type the template should be applicable for from the Device type drop-down list. 4 Select which parameter definition version the template should be based on from the Parameter version drop-down list. The parameter definition version determines which parameter settings that are available for your device type. It is recommended to select the latest parameter definition version to obtain full compatibly with the device. NOTE: This option might be disabled for some device types. In that case, all imported parameter definitions for that device type will be used when the template is created. 5 Enter an appropriate name of the template in the Name text field 6 Click the OK button. The Edit template window opens showing the parameters organized in a tree structure in the left pane, with the parameters in the current node in the right pane. Clicking the icon will give a short description of selected parameter. In addition, see also the manual for the device for more information about the parameter. 7 Select the parameters to be saved in the template by selecting the check box to the left of each parameter. Change the parameters to the desired values. 10

16 3. Initial Configuration of Devices In the Edit template window, the following color coding is used: Color Black Dark blue Purple Red Turquoise 8 When all needed parameters have been configured, click OK to save the settings Add Devices Description Normal Parameter has been edited during the current session The parameter is included in the template (checked) Value not valid The value differs from the default value This section describes how to add devices by entering Device IDs of the devices. The Device ID is unique for each device and can be found on the device s box or in the device s GUI. Depending on which device to be added, the following Device ID should be entered: For DECT handsets, enter the IPEI number For VoWiFi handsets, Ascom Myco handsets, and chargers; enter the MAC address NOTE: In order to simplify input when handling many devices, a barcode reader can be used to read the barcode on the device s box. The barcode reader should send a carriage return after each ID, but it is not necessary. If carriage return is not sent, it is necessary to click Create after each read item. 1 Click the Devices tab. 2 From the Device menu, select Add device. 3 From the Device type drop-down list, select which device type to be added. 11

17 3. Initial Configuration of Devices 4 Select the same parameter definition version used when you created the template for your device type in the Parameter version drop-down list. 5 Enter Device ID for the device manually in the Device ID text field. A barcode reader can also be used to add the Device ID. The "Continuous registration" check box can be used to select whether the Create devices dialog window shall close after clicking Create or if it shall still be open. 6 Click the Create button. Repeat 3 to 6 if more devices are to be created, otherwise click the Close button Create Numbers and Apply Template This section describes how to create numbers to be associated with the devices later on. In addition, the common settings will also be applied to the numbers through the template you created earlier. 1 Click the Numbers tab. 2 From the Number menu, select New. 3 From the Device type drop-down list, select which device type the number(s) is created for. 4 From the Parameter version drop-down list, select the same parameter definition version used when you created the template and added the devices. 5 From the Template drop-down list, select which template to be applied to the number(s). 6 Enter the prefix (if needed) to be added to the number(s) in the Prefix field. 7 Select one of the following options: To create a single number, select the Single option and enter the number. To create a range of numbers, select the Range option. Enter the start number and end number. NOTE: The maximum range that can be added at a time is 100 numbers. 8 Click the OK button Associate Numbers with Devices This section describes how to associate the devices with the numbers you created earlier. Because the numbers contain the common settings, the devices will also be configured with these settings when associating the numbers to the devices. You can only associate one number at the time. 12

18 3. Initial Configuration of Devices 1 Click the Numbers tab. 2 Select the number to be associated with a device. 3 From the Numbers menu, select Associate with device. 4 Select the device to be configured with the selected number. 5 Click the OK button. When the number is associated to the device, the device ID of the device is shown on the same row as the number. When the device with the corresponding device ID is online in the, the common settings are transferred to the device. Repeat steps 2-5 to associate additional numbers to other devices. 13

19 4. Software Management 4. Software Management This section describes the management of software files in the and also how to upgrade the software of a device. 4.1 Import Software Files Before being able to upgrade a device with new software, the software files applicable for the device must be imported to the. The software files are distributed by your supplier. 1 From the File menu, select File management. 2 Click the Software tab. The following columns are displayed: Device type the device model the software is applicable for. Version the version number of the software file. Used to determine which software file is the most recent. Parameter version Shows the version of the parameter definition compatible with the software. If the version is shown in red, no supporting parameter definition is found the. If the version is shown in dark red, a compatible parameter definition is found, but it does not have the same parameter definition used by the software. NOTE: This column is not applicable for all device types, which means that the column might be empty for these device types. Software type shows if the software type is a boot software 1 or a firmware. File the name of the imported software file Size the size of the imported software file 3 Click the Add button. The Import files window opens. 4 Select the software files to be imported. Only files with a corresponding extension are shown, such as.bin and.pkg. 5 Click the Open button and then click the Close button. 6 If needed, continue with 4.3 Upgrade Software of a Device on page Currently, boot software is only applicable for fixed devices. 14

20 4.2 Delete Software Files 4. Software Management The software files that no longer will be used can be deleted from the. 1 From the File menu, select File management. 2 Click the Software tab. 3 Select the software to be deleted. 4 Click the Delete button. 5 To confirm the deletion, click the Yes button. 4.3 Upgrade Software of a Device 1 Select the Devices tab. 2 Make sure that the devices to be upgraded are online in the. A should be shown for your devices. 3 Select the device(s) that are to be upgraded. It is possible to select several devices, but only devices of the same device type can be selected. NOTE: A software upgrade from should be done on one device to start with. If successful, the remaining devices can be updated in one operation. TIP: By using Ctrl and/or Shift it is possible to select several devices simultaneously. 4 From the Device menu, select one of the following: Upgrade software, or Upgrade boot software (applicable for IPBS or IPBL only). 15

21 4. Software Management 5 Depending on where the software file to be used is located, select one of the following: Available files select if you want to use a compatible software file that has been imported to the. In the drop-down list, select which software to use. TIP: If your file is not available in the drop-down list, you can import it by clicking the Import button. Enter URL select if the software file is stored on an external server and should not be imported to the. In the text field, enter the path to the software file. TIP: It is recommended to use this option when upgrading devices with large software files. 6 In the Upgrade section, select when the device should be upgraded: Immediately select to start the upgrade immediately Later (server time zone) select to schedule the upgrade. Click the button below this option to select when the upgrade should be made. NOTE: If the time zone at your current location differs from the time zone used by the module, select date and time that follows the time zone in the module. For example: The current date and time at your current location are 20 May :00 (GMT) and the current date and time in the module are 20 May :00 (GMT - 02:00). The upgrade should be performed 20 May :00 (GMT) meaning that "20 May :00" (GMT -02:00) should be selected in this case. 7 In the Activate new software section, select when software should be activated in the devices: Immediately activates the software immediately. When idle activates the software when the device is in standby. When idle in charger 1 activates the software when the device is in standby and put in chargers. After manual restart activates the software when the user device restarts the device. 8 Click the OK button. The software will be downloaded to the device. For some device types, a progress bar in the Status column for the device shows the progress of the download. NOTE: If you want to cancel the upgrade, select Cancel current upgrade from the Device menu. The device will restart automatically after a successful download, except when After manual restart has been selected. NOTE: A switched off device is upgraded when restarted. 1.Not applicable for fixed devices. 16

22 4. Software Management NOTE: It is possible to upgrade the software on several devices of the same device type simultaneously using the Baseline function, see 17. Baseline Management on page Restart of Devices Devices can be restarted if needed. This feature, for example, can be used if you want to perform a controlled restart of several devices simultaneously. 1 Select the Devices tab. 2 Select the devices you want to restart. 3 From the Device menu, select Restart device. 4 Select when the restart request should be sent to the devices. Immediately: the request is sent to the devices directly Later (server time zone): the request is sent to the devices on a specified date and time. NOTE: If the time zone at your current location differs from the time zone used by the module, select date and time that follows the time zone in the module. For example: The current date and time at your current location are 20 May :00 (GMT) and the current date and time in the module are 20 May :00 (GMT - 02:00). The upgrade should be performed 20 May :00 (GMT) meaning that "20 May :00" (GMT -02:00) should be selected in this case. 5 Select when request should be activated, that is, when the devices should be restarted. Immediately: The devices are restarted directly When idle: The devices are restarted when the devices are in idle mode. When idle in charger: The devices are restarted when they are put in a charger and are in idle mode. 6 Click the OK button. 4.5 Device Properties You can view a device s properties that shows the following: Device information: shows Device ID, Device type, current installed software version etc. Current uploads to the device: shows if there is any current upload of software, language, apps etc. An upload can be cancelled by clicking the Cancel button. 17

23 4. Software Management Scheduled events: shows if there is any scheduled event (such as restart of device). An event can be cancelled by clicking the Cancel button. Figure 9. Example of device properties 18

24 5. App Management 5. App Management NOTE: This tab is not available in IMS3. This section describes the management of app files in the and also how to manage the apps on Ascom Myco handsets. Figure 10. The Apps tab showing apps. Column Icon: Name: Version: Installs: Status Description Shows whether if the app is imported to, or only installed on device(s). This column is used in combination with the Status column. The icon shows an app only installed on devices, i.e. the app has not been imported to. If the app is imported to the, the app s icon is shown instead. Shows the name of the app Show the version of the app. Each app with a certain version is shown on one row, which means that an app with several versions is shown on several rows, but with different versions. Shows the number of devices the app with a certain version are installed on. Shows whether if the app is imported to or only installed on device(s). If no information is shown in this column, the app is imported to the. If the app only is installed on the device, Only available on device is shown. This column is used in combination with the Icon column. 5.1 Manage Apps in This section describes how to import and delete apps in the. An app that is imported or deleted in the is not installed or deleted in the device connected to the. 19

25 5. App Management Import App to Before an app can be installed on a device, the app has to be imported to the Device Manager. After the app is imported, you can select which devices the app should be installed on. 1 Click the Apps tab. 2 From the App menu, select Import. 3 Select the app file to be imported. The following app files are supported:.apk and.apkg Delete App in If you delete an app from the, it can no longer be installed on a device. However, the app is not deleted from the device. NOTE: If the app is included in a baseline, you cannot delete the app from. 1 Click the Apps tab. 2 Select the app to be deleted in list. 3 From the App menu, select Delete. 4 Click Yes to confirm the deletion. 5.2 Manage Apps on Devices This section describes how to manage apps on several devices simultaneously by installing, replacing or deleting apps. One app at the time can be managed and only one version of the app can exists on a device at the time. 1 Click the Apps tab. 2 Select the app to be managed in the application list. If several app versions are available, make sure that you select the correct app version. 3 From the App menu, select App management. A dialog window shows all Ascom Myco devices and whether if they have the selected app with a certain version installed. 20

26 5. App Management Figure App Management dialog window Device with the selected app version installed (1). Device with app installed, but another version than the selected one (2). Device without the selected app installed (3) Install New App or Update App Version This section describes how to install a new app on devices, or update the app version installed on the devices. If the app version is to be updated, the previous version will be uninstalled on the device. TIP: You can filtering the list to show which devices that have/have not the app installed by selecting corresponding option in the drop-down above the list. 1 Click the check box for each device the app should be installed on. 2 Click the Install button Delete App from Device This section describes how to delete an app with a certain version installed on devices. TIP: You can filtering the list to show which devices that have the app version installed by selecting corresponding option in the drop-down above the list. 1 Click the check box for each device the app version should be deleted from. NOTE: You can only delete an app with the same version as the selected one. 21

27 5. App Management 2 Click the Delete button. 5.3 View Apps on a Single Device This section describes how to view apps installed on a single device. 1 Click the Devices tab. 2 Select the device which apps to be viewed. 3 From the Device menu, select List apps. Column Icon Name Version Description Shows whether if the app is installed on the device only or if the app also is imported to. If the app is installed on the device and also imported to, the app s icon is shown. If the app only is installed on the device, the icon is shown. Shows the name of the installed app. Shows the version of the app. 22

28 6. Language Management 6. Language Management 6.1 Import Language files for Devices For adding a new language to a device, a language file (.lng) distributed by your supplier must be imported to the and then uploaded to the device. NOTE: Spaces or other unsafe URL characters must not be included in the name of the language file. If unsafe characters are included in the name it cannot be uploaded to handset with Advanced charger. 1 From the File menu, select File management. 2 Click the Language tab. 3 Click the Add button. The Import files dialog opens. 4 Select the language file(s) to be imported. 5 Click the Open button and then click the Close button. 6 To apply the language for a device, see 6.3 Upload a Language to a Device on page Delete Language File for Devices The language files that no longer will be used can be deleted from the. 1 From the File menu, select File management. 2 Click the Language tab. 3 Select the language to be deleted. 23

29 6. Language Management 4 Click the Delete button. 5 To confirm the deletion, click Yes button. 6.3 Upload a Language to a Device If supported by the device, additional languages can be uploaded to the device. NOTE: Upload of languages is not available when IMS3/Unite CM is in Demonstration mode. 1 Click the Devices tab. 2 Select the device(s) to upload a language to. It is possible to select several devices, but only devices of the same device type can be selected. 3 From the Devices menu, select Upload language. 4 Do one of the following: If needed; import the language file (.lng) to be used by clicking Import button, and locate the file. From the Available files drop-down list, select which language to upload. Enter the URL where the language file is located. 5 Click the OK button. The language is uploaded to the device. NOTE: It is also possible to upload a language on several devices of the same device type simultaneously using the Baseline function, see 17. Baseline Management on page

30 7. Company Phonebook and Contacts 7. Company Phonebook and Contacts 7.1 Company Phonebook Management Import Company Phonebook files If the device supports the Company Phonebook feature, it is possible to import a phonebook file to the for later use. 1 From the File menu, click File handling. 2 Click the Company Phonebook tab. 3 Click the Add button. 4 Select the company phonebook files to be imported. 5 Click the Open button Delete Company Phonebook File 1 From the File menu, click File handling. 2 Click the Company Phonebook tab. 3 Select the company phonebook to be deleted. 4 Click the Delete button. 5 To confirm the deletion, click Yes button. 25

31 7. Company Phonebook and Contacts Upload Company Phonebook to Device Company phonebook can be uploaded to supporting devices. A Company phonebook contains entries that cannot be edited by the user of a device. 1 Click the Devices tab. 2 Select the device(s) to upload a company phonebook to. It is possible to select several devices, but only devices of the same Device type can be selected. 3 From the Device menu, select Upload company phonebook. 4 Select which company phonebook to upload. 5 Click the OK button. The company phonebook is uploaded to the device. 7.2 Contacts Management Import Contacts NOTE: The number for the device must be saved, see 9.2 Save a Number to Database on page 35. Import Contacts From File A file containing contacts can be imported to and synchronized with a device. This can for example be useful when you want to transfer contacts from legacy devices to newer devices. When importing the file, the device s contacts (if any) are overwritten by the contacts in the file. Additionally, the import works only if the device can store all contacts included in the file. For example; if the file contains 100 contacts, the device must have support for storing at least 100 contacts. If needed, the number of contacts in the file can be changed by using Excel or other compatible application. 1 Click the Numbers tab. 2 Select a number. 3 From the Number menu, select Import contacts and then From file. 4 Find and select a file containing contacts (.txt or.csv). Click the Open button. The contacts in the imported file are synchronized with the device. Import Contacts From Number You can make a copy of a device s contact list and paste it to another device s contact list directly. This means that the contact list do not need to be saved on for example your computer. 26

32 7. Company Phonebook and Contacts NOTE: The import works only if the receiving device can store the entire contact list of the device you are importing from. For example; if the contact list contains 100 contacts, the receiving device must have support for storing at least 100 contacts. 1 Click the Numbers tab. 2 Select the device s number you want to copy contacts from. 3 From the Number menu, select Import contacts and then From number. 4 Select the device s number you want to paste the contacts to. 5 Click the OK button. The contacts are now imported to the device Export Contacts You can make a copy of a device s contact list that can be used as backup. The contact list can also be imported to another supporting device later on (see Import Contacts From File on page 26). 1 Click the Numbers tab. 2 Select the device s number you want to export contacts from. 3 From the Number menu, select Export contacts. 4 Enter a descriptive file name and click the Save button. 27

33 8. Template Management 8. Template Management By using a template, the same configuration can easily be applied to many devices simultaneously. Templates are also an efficient way to give good control over which changes that are applied to each device. Your supplier can provide example templates for different PBXs. The device will have full functionality towards the PBX even without such a template. 8.1 Create Parameter Template It is usually desirable to create a customized parameter template that can be applied to all devices of a certain device type. 1 Select the Templates tab. 2 From the Template menu, select New. 3 From the Device type drop-down list, select which device type the template should be applicable for. 4 From the Parameter version drop-down list, select which parameter version the template should be based on. The parameter version determines which parameter settings that are available for your device type. It is recommended to select the latest parameter version to obtain full compatibly with the device. NOTE: This option might be disabled for some device types. In that case, all imported parameter definitions for that device type will be used when creating the template. 5 In the Name text field, enter an appropriate name of the template. 6 Click the OK button. The Edit template window opens showing the parameters organized in a tree structure in the left pane, with the parameters in the current node in the right pane. Clicking the icon will give a short description of selected parameter. In addition, see also the manual for the device for more information about the parameter. Select the parameters to be saved in the template by selecting the check box to the left o each parameter. Change the parameters to the desired values. 28

34 8. Template Management In the Edit template window, the following color coding is used: Color Description Black Normal Dark blue Parameter has been edited during the current session Purple The parameter is included in the template (checked) Red Value not valid Turquoise The value differs from the default value 7 When all needed parameters have been configured, click OK to save the settings. 8.2 Create a Parameter Template from a Number It is also possible to create a template from a Number in the. All parameters included in the Number are saved in the template. 1 Select the Numbers tab. 2 Mark the Number in the list you want to use. 3 Right-click the Number and select Use as template. 4 Enter a name for the template. 5 Click the OK button. The Edit template dialog window opens showing the parameters organized in a tree structure in the left pane, with the parameters in the current node in the right pane. Clicking the icon will give a short description of selected parameter. In addition, see also the manual for the device for more information about the parameter. 29

35 8. Template Management 6 A drop-down list is shown in the bottom left corner. This setting decides which parameters that shall be copied from the Number. No parameters Deselects all check boxes, no parameters will be applied to the Number when running the template. Non default parameters Selects only the parameters that are not using the default values. Only these parameters will be applied to the Number when running the template. All parameters Selects all check boxes (all parameters). All parameters will be applied to the Number when running the template. If selected, the synchronization time will be longer. Custom parameters If the options above are not applicable, you can customize which parameters to be included in the template. E.g. if a mix of non-default parameters and default parameters shall be included in the template, you have to select each parameter manually. If so, "Custom parameters" is shown in the dropdown list to indicate that selection of parameters has been customized. "Custom parameters" is not an option, only an indication. 7 If needed, change the parameters to the desired values. 8.3 Create QR Code from Template All parameters that have been selected in a template can be exported as a Quick Response (QR) code. A device with QR code reader can then scan the QR code to apply the parameter settings in the device. The parameters exported to the QR code are encrypted. The number of parameters that can be included in a QR code is device dependent. If the number of parameters exceeds the limit, the QR code cannot be created. If so, a warning dialog appears when trying to create the QR code. 1 Select the Templates tab. 2 Select the template which you want to create a QR code for. 3 From the Template menu, select Create QR code. 30

36 8. Template Management Copy QR Code The QR code can be copied and then pasted into an appropriate application (for example in a mail application). This can be useful if you want to share the QR code with others (for example, users of devices). 1 Select the Templates tab. 2 Select the template which you want to create a QR code for. 3 From the Template menu, select QR code. 4 Click the Copy to clipboard button. 5 Paste the QR code into an application that can handle images. 8.4 Rename Template 1 Select the Templates tab. 2 Select the template you want to rename. 3 From the Template menu, select Rename. 4 Enter a new name in the New name text field. 5 Click the OK button. The new name appears in the list in the Templates tab. 8.5 Copy Template This section describes how to create a new template based on another template. The parameters copied from "old" template can later on be edited in the new template. 1 Select the Templates tab. 2 Select the template you want to copy. The selected row is highlighted. 3 From the Template menu, select Copy. 4 Enter a new name in the New name text field. 5 Click the OK button. The new template appears in the list in the Templates tab. 31

37 8.6 Edit Template 8. Template Management This section describes how to change parameters included in a template. The template might include parameters that are not applicable for all devices of a certain device type. However, the template can still be applied to all devices of that device type, but the devices might discard parameters that are not applicable. 1 Select the Templates tab. 2 Select the template you want to edit. 3 From the Template menu, select Edit. 4 Edit the parameters that shall be edited. 5 Click the OK button. 8.7 Delete Template 1 Select the Templates tab. 2 Select the template you want to delete. 3 From the Template menu, select Delete. 4 To confirm the deletion, click Yes. 8.8 Upgrade Template This section describes how to add new parameters to an existing template by changing the parameter version the template is based on. NOTE: This option might be disabled for some device types. In that case, the template is updated automatically if new parameters exist in the device, that logs in to. NOTE: In order to upgrade a template, the new parameter version must have the same major version as the old parameter version. For example, upgrading from 25.8 to 25.9 works, but not upgrading from 25.8 to 26.x. 1 Select the Templates tab. 2 Select the template you want to upgrade. 3 From the Template menu, select Upgrade. 4 Select the parameter version the template should be based on. 5 Click the OK button. 32

38 8.9 Apply Template 8. Template Management This section describes how to apply a template containing parameter settings to a number. There are two ways to apply the template. Apply Template to Numbers (Scenario 1) 1 Select the Templates tab. 2 Select the template you want to use. 3 From the Template menu, select Apply to. 4 If needed, select search parameters or click the Show all button. 5 Select Number(s) to apply the template on. 6 Click the OK button. Apply Template to Numbers (Scenario 2) 1 Click the Numbers tab. 2 Select the Number(s) you wish to apply the template to. 3 From the Number menu, click Apply template. 4 Select a template. 5 Click the OK button. If the parameters in the database have been edited but not yet sent to the device it is indicated with Not synched or Update queued. If the Number has not been associated with a device, it is now possible to do so. Connect a device and associate it with a Number in the database. The parameters will automatically be sent from the to the device. See 9.4 Associate Number with Device on page

39 8. Template Management 8.10 Import Templates from File This section describes how to import templates to the. This feature can be used when you for example want to use the same template used in another. Additionally, the import can also be used when your supplier provides an updated template for your device. If there is a naming conflict when importing a template, the new template is saved with a number added to the file name. 1 From the File menu, select Import and then Templates. 2 Select the template files to be imported (*.tpl) and click the Open button. The Template(s) is imported Export Templates to File This section describes how to export template(s) to a file. This feature can be used if you want to make a backup of the template, and/or want to import the template to another later on. 1 Select the Templates tab. 2 Select the template (or templates). 3 From the Template menu, select Export. The Export Templates dialog appears. By default the file will be saved in the My documents folder with the name Templates.tpl. You can select another name and folder. 4 Click the Save button. 34

40 9. Number Management 9. Number Management Numbers work as a placeholder for all settings made for a device in the. This means that all settings have to be associated with a number to be able to synchronize the settings with a device later on. 9.1 Create Numbers 1 Select the Numbers tab. 2 From the Number menu, select New. 3 In the Device type drop-down list, select which device type the number(s) is created for. 4 In the Parameter version drop-down list, select the parameter version the number shall be compatible with. NOTE: This option might be disabled for some device types. In that case, all imported parameter definitions for that device type will be used when creating the number. 5 If you have a template you want to apply to the numbers, select which template to be applied in the Template drop-down list. 6 In the Prefix field, enter the prefix (if needed) to be added to the number(s). 7 Select one of the following options: To create a single number, select the Single option and enter the number. To create a range of numbers, select the Range option. Enter the start number and end number. NOTE: The maximum range that can be added at a time is 100 numbers. 8 Click the OK button. 9.2 Save a Number to Database When connecting a device with a number to the, the number will by default 1 be saved. If not using this setting, the number has to be saved manually. A saved number makes it possible to configure the device without having the device connected. Any configurations made for a device s number will be synchronized with the device when it is connected again. 1.The number will be saved automatically if the Automatically enable new devices check box is marked. See 16.1 Enable/ Disable New Devices on page 61 35

41 9. Number Management 1 Select the Numbers tab. 2 Select the device s number to be saved. 3 From the Number menu, select Save. 9.3 Enter/Edit Number Information It is possible to enter information of a number, for example the user of the number. 1 Select the Numbers tab. 2 Select number. 3 From the Number menu, select Enter description. 4 Enter an appropriate description and click the OK button to save the setting. 9.4 Associate Number with Device This section describes how to associate devices with numbers. Because the numbers work as a placeholder for all settings made for devices, the devices will also be configured with these settings when associating the numbers with the devices. You can only associate one number at the time. 1 Select the Numbers tab. 2 Select the number to be associated with a device. 3 From the Number menu, select Associate with device. 4 Select the device to be configured with the selected number. 5 Click the OK button. When the number is associated to the device, the device ID of the device is shown on the same row as the number. 36

42 9. Number Management Figure 12. Example of a number associated to a device. Repeat steps 2-5 to associate additional numbers to other devices. 9.5 Delete Number 1 Select the Numbers tab. 2 Select the Number you want to delete. 3 From the Number menu, select Delete. 4 Click the Yes button to confirm the deletion. 9.6 Rename Number This section describes how to change an existing number to new one. It is not possible to change to a number that already exists. 1 Select the Numbers tab. 2 Select the number you want to rename. 3 From the Number menu, select Rename. 4 In the New prefix text field, enter a new prefix (if needed) 5 In the New number text field, enter a new number. 6 Click the OK button. 9.7 Copy Number This section describes how to copy parameter settings and device type belonging to a certain number to a new number. This is useful when settings are to be copied to one new number at the time. 1 Select the Numbers tab. 2 Select the number you want to copy. 3 From the Number menu, select Copy. 4 In the New prefix text field, enter a new prefix (if needed) 5 In the New number text field, enter a new number. 6 Click the OK button. 37

43 9. Number Management 9.8 Export Numbers to a File This section describes how to export numbers from the. This feature is used when you want to move numbers between s. The parameter settings for each number are also included in the file. The file can then be used when producing new devices for the customer. 1 Select the Numbers tab. 2 Select the numbers to be exported. 3 From the Number menu, select Export. The Export Numbers dialog appears. By default the file will be saved in the My documents folder with the name EliseSite.xcp. You can select another name and folder. 4 Click the Save button. 9.9 Import Numbers from File This section describes how to import numbers to the. This feature is used when you want to move numbers between s. The parameter settings for each number are also included in the file. If there is a number conflict when importing the numbers, an error message is displayed. 1 From the File menu, select Import and then Numbers. 2 Select the number files to be imported (*.xcp) and click Open. The number(s) is imported. 38

44 10. Device Management 10. Device Management All settings made in the need to be associated with a certain device to be able to transfer the settings to the device. Beside the settings, software upgrade, factory reset etc. can also be made for the device Add Devices This section describes how to add devices that are not connected to any system and can therefore not log on to the. In this case, the devices can be added in advanced by entering the Device IDs of the devices. The Device ID is unique for each device and can be found on the device s box or in the device s GUI. Depending on which device to be added, the following Device ID is to be entered: For DECT handsets, enter the IPEI number For VoWiFi handsets, Ascom Myco handsets, and chargers; enter the MAC address NOTE: In order to simplify input when handling many devices, a barcode reader can be used to read the barcode on the device s box. The barcode reader should send a carriage return after each ID, but it is not necessary. If carriage return is not sent, it is necessary to click Create after each read item. 1 Select the Devices tab. 2 From the Device menu, select Add device. 3 In the Device type drop-down list, select which device type to be added. 4 In the Parameter version drop-down list, select the parameter version to be used by your device type. NOTE: This option might be disabled for some device types. In that case, all imported parameter definitions for that device type will be compatible when creating the device. 5 In the Device ID text field, enter Device ID for the device manually, or by using a barcode reader. The Continuous registration check box can be used to select whether if the Create devices dialog window shall close after clicking Create or if it shall still be open. 6 Click the Create button. Repeat 3 to 6 if more devices are to be created, otherwise click the Close button Delete Device 1 Select the Devices tab. 39

45 10. Device Management 2 Select the device you want to delete. 3 From the Devices menu, select Delete. 4 Click the Yes button to confirm the deletion. NOTE: A device that is online cannot be deleted Replace Device NOTE: This feature is not applicable for fixed devices. If a device shall be replaced with a new device, the replaced device s number and settings can be transferred to the new device. The new device must be of the same device type as the replaced one. NOTE: Certificates (if any) are not transferred to the new device. These have to be imported to the device, see 11. Certificate Management on page If the device to be replaced is still working, make sure that it is synchronized: In the Devices tab, right-click the device to be replaced Select Go to number. Check that status of the device s number shows Synchronized. 2 Switch off the device to be replaced. The device is shown as offline after a while. 3 Connect the new device to the. 4 Associate the new device to the Number associated to the old device according to the instructions in 9.4 Associate Number with Device on page 36. The Number will no longer be associated with the old device Assign Number to Device NOTE: This feature is not applicable for fixed devices. A number can be assigned to a device, that has not yet been assigned a number in Device Manager. This can be used if parameters have been changed on the device prior to connection to. 1 Select the Devices tab. 2 Select the device you want to assign a Number for. 3 From the Devices menu, select Assign number. 4 In the New number text field, enter a new number. 40

46 10. Device Management 5 In the New prefix text field, enter prefix if used (optional). 6 Click the OK button. The new Number appears in the list in the Numbers tab. NOTE: Some devices need to be restarted for the new numbers to be shown Enter Device Information Information of a device can be entered. For example, the description can be used to describe a user of a device. 1 Select the Devices tab. 2 Select the device. 3 From the Device menu, select Enter description. 4 Enter an appropriate description and click OK to save the setting Factory Reset Factory reset means that the device parameters will be reset to factory settings. The Number in the database that is associated with the device will not be affected. NOTE: The device must be online. 1 Select the Devices tab. 2 Select the device(s) to be reset. 3 From the Device menu, select Factory reset. 4 Click Yes to confirm the deletion Synchronize Device When parameters have been changed in a device, the device is synchronized with the Number saved in the database. When a device is being synchronized, parameters that have been changed in the device are uploaded to the and parameters that have been changed in the are sent to the device. If a parameter has been changed in both the device and the, the setting made in the Device Manager will take precedence. When a device is connected to the system running the and if the Number is saved and it has a parameter definition, the device is automatically synchronized. While synchronizing, a progress bar and a text is shown in the Numbers view Lock Device NOTE: This feature is applicable for Ascom Myco handsets only. You can lock a device to prevent unauthorized usage of it. This can for example be used if the device is lost. If one tries to use the locked device, he/she needs to enter a password to be able to unlock the device. The password is set in the by the administrator. 1 Select the Devices tab. 41

47 10. Device Management 2 Select the device(s) to be locked. 3 From the Device menu, select Lock device. 4 Enter the password required to unlock the device(s). The complexity (e.g. big letters and special characters) of the password is determined by the settings in the device(s). 5 Enter the text to be shown on the locked devices display. The text can for example inform the user that he/she has to contact the administrator to obtain the password. 6 Click OK to lock the device(s). "Device locked" is now stated for the locked devices in the Status column Unlock Device from A device that has been remotely locked from can only be unlocked from the device s GUI. The device is unlocked by logging in to the device by using the password configured in the. Refer to the device s documentation. 42

48 11. Certificate Management 11. Certificate Management Certificates are used for authentication between handsets and systems (e.g. WLAN and IP- PBX). Authentication is the process of verifying the identity of handsets and systems. This can be used to ensure that only communication between trusted handsets and a trusted system can be established. There are two types of certificates than can be imported to the handsets: Trusted certificate: All certificates the handset should trust are imported to the handset s Trust list. When a system sends its certificate to authenticate itself to the handset, the handset controls if the certificate is trusted. The system s certificate or one that trusts the system s certificate can be imported. Application certificate: An application certificate is the one the handset uses to authenticate itself by sending the certificate to the system. Depending on how the system is configured, it might control if the application certificate is trusted Manage Certificates for Ascom Myco Handsets Import Certificate NOTE: Import of nested certificates (i.e. certificate chains) is not supported. 1 Click the Devices tab. 2 Select the device which certificates to be managed. 3 From the Device menu, select Manage certificates. 4 Click the Trusted list tab or the Application certificates tab depending on which certificate to be imported. 5 Click the Browse button and locate the certificate file to be imported. The following certificate formats are supported:.cer,.der,.crt,.pem,.p12, and.pfx. 6 If the certificate is passport protected, an Enter Password dialog appears. Enter the password and then click the OK button. A Confirm Certificate window opens showing the details of the certificate. 7 Import the certificate to the device by clicking the Yes button. If needed, repeat step 3-7 for importing additional certificates View Certificate Details 1 Click the Devices tab. 2 Select the device which certificates to be viewed. 3 From the Device menu, select Manage certificates. 4 Click the Trusted list tab or the Application certificates tab depending on which certificate to be viewed. 5 Select the certificate to view by clicking the icon next to the certificate. A Certificate details window appears Remove Certificate 1 Click the Devices tab. 2 Select the device which certificates to be removed. 3 From the Device menu, select Manage certificates. 43

49 11. Certificate Management 4 Click the Trusted list tab or the Application certificates tab depending on which certificate to be removed. 5 Select the certificate to remove by clicking the corresponding Remove button. 6 Confirm the deletion by clicking the Yes button Manage Certificates for Ascom i62 VoWiFi Handsets Import Certificate NOTE: Import of nested certificates (i.e. certificate chains) is not supported. 1 Click the Numbers tab. 2 Select the number which certificates to be managed. 3 From the Number menu, select Manage certificates. 4 Click the Trusted list tab or the Application certificates tab depending on which certificate to be imported. 5 Click the Browse button and locate the certificate file to be imported. The following certificate formats are supported:.cer,.der,.crt,.pem,.p12,.pfx, and.p7b. 6 If the certificate is passport protected, an Enter Password dialog appears. Enter the password and then click the OK button. A Confirm Certificate window opens showing the details of the certificate. 7 Import the certificate to the handset by clicking the Yes button. If needed, repeat step 3-7 for importing additional certificates. NOTE: Additional settings for certificates might be needed in the handset, refer to the handset documentation. NOTE: If a handset is factory reset or if the handset is replaced, any certificates associated with the handset s number have to be re-imported to the. If not, the certificates will not be downloaded to the handset. Simply remove the certificates and import them again View Certificate Details 1 Click the Numbers tab. 2 Select the device which certificates to be viewed. 3 From the Number menu, select Manage certificates. 4 Click the Trusted list tab or the Application certificates tab depending on which certificate to be viewed. 5 Select the certificate to view by clicking the icon next to the certificate. A Certificate details window appears Remove Certificate 1 Click the Numbers tab. 2 Select the device which certificates to be removed. 3 From the Number menu, select Manage certificates. 4 Click the Trusted list tab or the Application certificates tab depending on which certificate to be removed. 44

50 11. Certificate Management 5 Select the certificate to remove by clicking the corresponding Remove button. 6 Confirm the deletion by clicking the Yes button. 45

51 12. Parameter Settings 12. Parameter Settings 12.1 Working with Parameters The Edit Parameter window shows a set of parameters that be edited for a number. Figure 13. The Edit parameters window 1 Shows a parameter group in the tree structure. 2 Shows a parameter item included in the parameter group. 3 Shows the parameters for the selected item in the tree structure. The parameter list has one column with the parameter name and another column shows the parameter value. 4 Clicking the icon will give a short description of the selected parameter. In addition, see also the manual for the device for more information about the parameters Dynamic List of Parameter Items NOTE: This feature is only applicable for Ascom Myco handsets. A parameter item can be added multiple times if needed. E.g. if there is only one Network item in the tree structure and you want to configure an additional network, you can add an additional Network item to the list. 46

52 12. Parameter Settings Figure 14. Dynamic list in Edit parameters dialog window. 1 Shows a dynamic list with added parameters. 2 Shows parameter items added to the dynamic list 3 Shows an empty dynamic list (no parameter items added). An empty dynamic list is black Add parameter item 1 Right-click a dynamic list indicated by the icon. 2 Select Add Entry. When adding a parameter item, it becomes purple. Repeat the steps above if you want to add additional parameter items. Delete parameter item 1 Right-click a parameter item. 2 Select Delete Entry to remove the item from the tree. Repeat the steps above if you want to remove additional parameter items Edit Parameters for a Number This section describes how to edit parameters for a number. The parameters are synchronized with the device with corresponding number when the device becomes online in the. 1 Select the Numbers tab. 2 Select the number which parameters to be edited. 3 From the Number menu, select Edit. 47

53 12. Parameter Settings 4 Change the parameters to the desired values. In the Edit parameters window, the following color coding is used: Color Description Black Normal Dark blue Parameter has been edited during the current session Red Value not valid Turquoise The value differs from the default value Purple A parameter item has been added to a dynamic list 5 Click OK to save the changes. 48

54 13. File Management 13. File Management This section describes the files that can be imported to the Package Files A package file may include different types of files, e.g. software files, parameter definition files and/or template files. If the package does not include a certain file, it can be imported separately. 1 From the File menu, select File management. 2 Click either the Parameter definition tab or the Software tab. 3 Select the package file (.pkg) to be imported and click Open. The files included in the package are now imported. If needed, click the Parameter definition tab or Software tab to view the corresponding imported files (if any). If template(s) has been imported, it can be viewed by clicking Close and then selecting the Template tab Parameter Definition Files Add files A definition file (.def) is tied to a certain device type and includes the parameters that can be configured for that device type. The definition files are distributed by your supplier. NOTE: Each Ascom Myco handset has a parameter definition file installed. If the same file does not exists in the, it is imported automatically to the Device Manager when the handset logs in. 1 From the File menu, select File management. 2 Click the Parameter definition tab. 3 Select the definition file (.def) to be imported and click Open. Delete files NOTE: You cannot delete parameter definition files used by Ascom Myco handsets. These files are deleted automatically in the when they are not used by any handset. 1 From the File menu, select File management. 49

55 13. File Management 2 Click the Parameter definition tab. 3 Select the files to be deleted and click Delete. 4 Click Yes in the Delete files dialog Software Files Add files Before being able to upgrade a device with new software, the software files applicable for the device must be imported to the. The software files are distributed by your supplier. 1 From the File menu, select File management. 2 Click the Software tab. The following columns are displayed: Device type the device model. Version the version number of the software file. Used to determine which software file is the most recent. Parameter version shows the version of the parameters in the definition file. Used to determine compatibility with device software. Software type shows if the software type is a boot software 1 or a firmware. File the name of the imported software file. 3 Click Add. The Import files window opens. 4 Select the software files to be imported. Only files with a corresponding extension are shown, such as.bin and.pkg. 5 Click Open and then click Close. Delete files 1 From the File menu, select File management. 2 Click the Software tab. 3 Select the software file to be deleted. 4 Click Delete. 5 Click Yes in the Delete files dialog. 1.Currently, boot software is only applicable for fixed devices. 50

56 13.4 Language Files 13. File Management Add files For adding a new language to a device, a language file (.lng) distributed by your supplier must be imported to the and then uploaded to the device. NOTE: Spaces or other unsafe URL characters must not be included in the name of the language file. If unsafe characters are included in the name it cannot be uploaded to handset with Advanced charger. 1 From the File menu, select File management. 2 Click the Language tab. 3 Click Add. The Import files dialog opens. 4 Select the language file(s) to be imported. 5 Click Open and then click Close. Delete files 1 From the File menu, select File management. 2 Click the Language tab. 3 Select the language file to be deleted. 4 Click Delete. 5 Click Yes in the Delete files dialog Company Phonebook Files Add files If the device supports the Company Phonebook feature, a phonebook file can imported to the for later use. 1 From the File menu, select File management. 2 Click the Company Phonebook tab. 51

57 13. File Management 3 Click Add. 4 Select the company phonebook files to be imported. 5 Click Open and then click Close. Delete files 1 From the File menu, select File management. 2 Click the Company Phonebook tab. 3 Select the phonebook file to be deleted. 4 Click Delete. 5 Click Yes in the Delete files dialog. 52

58 14. Number and Device Limitations 14. Number and Device Limitations 14.1 Number of Devices in The number of devices that can be managed in the depends on number of licensed devices. For products where messaging users can be configured, each messaging user gives 2 licensed devices. NOTE: If "Max. No. of Devices" license is enabled, you will get the number of devices defined in the license regardless of number of messaging users. For products where messaging users cannot be configured, you will get the number of devices defined in the "Max. No. of Devices" license. Table 1. Product Messaging user configuration Max. No. of devices license IMS3 No Yes Unite CM Yes Yes Unite CS Yes Yes 14.2 Products Managed by Unite Admin For products that can be managed by Unite Admin, messaging users are managed from Unite Admin. For each configured messaging user in Unite Admin, the number of licensed devices is increased by 2 in the product. Table 2. Product IMS3 Unite CM Unite CS Example Unite Admin support No Yes Yes Pre-requisites: You have a license that allows to manage 20 messaging users in Unite Admin, but no users have been configured yet. Max. No. of Devices is disabled for Unite CM/Unite CS A Core license (Unite CM only) or a Unite System (Unite CS only) is added in respectively product. In respectively Core/Unite system license, 20 licensed devices are included. When an 11 th messaging user is configured in Unite Admin, the number of licensed devices is increased by 2 (in this case to 22 devices). Table 3. No. of configured messaging users in Unite Admin and more 22 and more No. of licensed devices in Unite CM/ Unite CS 53

59 14. Number and Device Limitations 14.3 View Number of Licensed Devices 1 From the Start page, click Configuration. 2 Click Other and then Advanced Configuration. 3 Click Troubleshoot and then System Information. In the section, the maximum number of licensed devices is shown Examples of Limits In this example, the in Unite CM/Unite CS/IMS3 allows you to add 100 devices and 250 numbers. Example 1 In this case 90 devices and 200 numbers have already been added, which means that 10 more devices and 50 more numbers can be added, see table below. Allowed Added Remaining 100 Devices 90 Devices 10 Devices 250 Numbers 200 Numbers 50 Numbers If you try to add more devices and/or numbers than allowed, a dialog appears to inform you about the maximum numbers/devices that can be added. This issue can be solved by either adding another license including more devices/users, or by deleting devices and numbers in the. Example 2 In this case 100 devices and 250 numbers have already been added, which means that no more devices or numbers can be added, see table below. Allowed Added Remaining 100 Devices 100 Devices 0 Devices 250 Numbers 250 Numbers 0 Numbers If an additional device is logs in the, either by placing it in an advanced charger or via Over-the-Air, this device will automatically be disabled. The Device ID of the disabled device is highlighted with red color under in the Devices tab, see Figure 15. Figure 15. Disabled device indicated by a red highlighted Device ID. Disabled devices with numbers are also shown in the Numbers tab. The Device ID is highlighted with red color and Device disabled is also shown, see Figure

60 14. Number and Device Limitations Figure 16. Disabled device indicated by a red highlighted Device ID and the status Device disabled. A disabled device cannot be configured such as edit parameters, associate with device, import contacts etc. To enable the device, another device must first be disabled or deleted. See Disable and Enable Devices or Delete and Enable Devices for more information. Disable and Enable Devices If the maximum number of allowed devices have been exceeded, a device needs to be disabled before you can enable another device. NOTE: It is only possible to disable one device at every 60 seconds. If you are trying to disable two devices after each other within this time period, a dialog window appears. Figure 17. Failed to enable/disable device. 1 Select the Devices tab 2 Select the device to be disabled. 3 From the Device menu, select Disable device. The Device ID of the disabled device turns red. 4 Select the device to be enabled. 5 From the Device menu, select Enable device. The Device ID of the enabled device turns black. Repeat step 2-4 to disable/enable additional devices. Delete and Enable Devices It is possible to delete devices that are not online and then enable another devices until maximum allowed devices are reached. If you are trying to enable more devices than allowed, a dialog window appears. 55

61 14. Number and Device Limitations Figure 18. Too many devices enabled. 1 Select the Devices tab 2 Select the device(s) to be deleted. 3 From the Device menu, select Delete. 4 Select the device(s) to be enabled. 5 From the Device menu, select Enable device. The Device ID(s) of the enabled device(s) turns black. 56

62 15. License Management 15. License Management This section describes the device licensing features that can be made using. In, device licensing offers a possibility to view, manage and upgrade licenses of devices. In the Licenses tab, devices are listed. If a device is selected in the list, the status of the license options for the selected device is displayed. Note that some tasks include using the license web and the details of how to work with the license web are not described here. The following features are described: Upgrade licenses, Import and Export Manual synchronization of licensing information, Refresh Move license from one device to another View license options Filter license options The following licensing features are not done in and are therefore NOT described is this document: How to work with the license web How to purchase licenses Manual license upgrade in the device See Function Description, Product Licensing Overview, TD 92677GB License Upgrade Alternatives These are the alternatives for upgrading licenses on devices: Automatic license upgrade Used when the has an Internet connection to access the license server, see Automatic license upgrade. License upgrade using export/import Used when the does not have an Internet connection, see Export and Import Licensing information. Manual license upgrade Used to enter the license key manually in the device, see the manual for the device. In this case, is not used Automatic license upgrade NOTE: This feature requires an Internet connection. The communication is done via HTTPS and normally via port 443. The first time a device logs in the asks the license server for the latest license for the device. When the device logs in at a later time, there is no automatic check for licenses. If changes have been made, a manual upgrade must be done by selecting Refresh, see Refresh on page 60. In order to get a purchased license for a device, a connection with the license server is made. automatically receives the serial number from the device, sends it to the license server which returns a license key that sends to the device. The 57

63 15. License Management device upgrades and the correct license information is shown in and the device Export and Import Licensing information In order to upgrade licenses on devices when the does not have an Internet connection to the license server, the following is done: The information needed for licensing of a device is exported from the to a file, see Export Licensing information on page 58. The file is used to purchase license upgrades on the license web ( From the license web, a license file containing the license keys for the device is generated The license file is imported to the, see Import Licenses on page 58 The communicates the license key (included in the license file) to the device The device upgrades according to the license options Export Licensing information The information needed for licensing of a device can be exported to a file. This file can be used to generate licenses for the device. 1 Select the Licenses tab. 2 Select the device(s) that shall be licensed. 3 From the License menu, select Export. 4 Enter an appropriate name of the file and click Save. Import Licenses After a license has been purchased, a file containing the license information can be generated from the license web. This license file can be imported to the. 1 From the File menu, select Import and then Licenses. A File Browser window appears. 2 Select the license file(s) to be imported (*.xml) and then click Open View license options It is possible to view which license options that exist on a device. 1 Select the Licenses tab. 2 Select a device. In the bottom of the work area, the available license options of the device are listed and whether the options are enabled or not Filter license options It is possible to search and select devices which have same license options. The selected devices can be upgraded with additional licenses by exporting a product information file to the License Web (see Export Licensing information on page 58). The advantage to select devices with same license options is that additional licenses can be applied for the devices simultaneously. 1 Select the Licenses tab. 2 Click the Advanced find button. 58

64 15. License Management 3 Under Device types, select device(s). 4 Under Option filters, select the status of the license option(s) that shall be common for the selected devices. Ignore - show all devices independent of license options. Enabled - show devices with a certain license option enabled. Disabled - show devices with a certain license option disabled. The search result is updated directly when selecting devices and license options. In addition, the icon is also displayed next to the Advanced find button to indicate that the search result is filtered. 5 When clicking Close, the filtered search result will still be displayed. When clicking Reset, the filter is removed and all devices are displayed Move License This feature can for example be used if your device is broken and you want to move the license to another device. NOTE: This feature is not applicable for fixed devices. NOTE: This feature requires an Internet connection to access the license server. 1 Select the Licenses tab. 2 Select the device whose license shall be moved. The selected row is highlighted. 3 From the License menu, select Move license. The Move license dialog window appears. 4 Select the device that shall receive the license. Click OK. If no devices are shown in the Move license window, there are no devices that are selectable to move the license to. If the device type of the device that received the license is still unchanged in the Device Manager, select this device and do the following: 5 From the License menu, select Refresh to complete the transfer of the license. The device type of the device is now updated in. 59

65 Refresh 15. License Management If a device is already registered in and new license has been purchased from the license web, the information needs to be updated. By doing a Refresh, the device license information in is synchronized with the information in the license server and transferred to the device. NOTE: This feature requires an Internet connection to the license server. 1 Select the Licenses tab. 2 Select device(s). 3 From the License menu, select Refresh to complete the transfer of the license. The device type of the device is now updated in Remove Devices from the License View This command removes devices from the Licenses tab view. 1 Select the Licenses tab. 2 Select the device(s) that shall be removed from the list. The selected row(s) are highlighted. 3 From the License menu, select Remove device. 4 Click Yes. 60

66 16. Other Settings 16. Other Settings 16.1 Enable/Disable New Devices By default, when a new device logs in, it is automatically enabled and saved in the Device Manager. NOTE: The number of devices that can be managed simultaneously is license dependent. If logging in more devices than allowed, they will be disabled in the. The devices must be enabled in order to configure them. When a single Unite CM/Unite CS/IMS3 is used, the Automatically enable new devices function should normally be enabled. When Device Management is distributed over multiple Unite CM/Unite CS/IMS3 in a system, the function should be disabled. If the function is enabled, devices will be saved on all Unite CM/Unite CS/IMS3s running device management. This will cause synchronization problems and the logged in devices will consume license positions on each Unite CM/Unite CS/IMS3. 1 From the Options menu, select Preferences. 2 Select whether if new devises should be disabled or enabled by checking or clearing the Automatically enable new devices check box, respectively. 3 Click OK. 61

67 17. Baseline Management 17. Baseline Management Baseline can be used to apply software, languages etc. to all devices simultaneously of a certain device type. This is useful when many handsets should be managed. The following can be managed for respectively device via baseline: Ascom Myco Other Handsets a IPBS/IPBL Software (firmware) Yes Yes Yes Boot software Yes Yes No Template Yes Yes No Language Yes Yes No Certificate Yes No No Apps Yes No No a. DECT and VoWiFi handsets Enable/Disable Baseline 1 From the Options menu, select Preferences. 2 Select whether the baseline is to be disabled or enabled by selecting or clearing the Use device baseline configuration check box, respectively. 3 Click the OK button Set Up Baseline This section describes how to set up what to be included in the baseline for a certain device type. All settings in the baseline will be applied to the devices when they become online in the. 1 From the File menu, select Baseline. 2 If baseline management is disabled (indicated by a red bar in the top of the window), enable the baseline management by clicking Click to change. When the baseline management is enabled, the bar becomes green. 62

68 17. Baseline Management 3 Select device type, which the baseline should be managed for, in the left pane. 4 Depending on what to be included in the baseline, continue with the steps below Manage Software, Bootware, Template and Language 1 Select what to be included in the baseline by selecting the applicable check box(es). 2 In the corresponding drop-down list, select the file to be used. For template and language files, the percentage of compatible devices is shown. NOTE: If the files are not available, they can be imported by clicking the Import button. 3 Save the baseline by clicking the OK button Manage Apps 1 Select the apps to be included by clicking the corresponding check box(es). NOTE: If the files are not available, they can be imported by clicking the Import button in the right upper corner. 63