2017 Windows 10 Enterprise Impact Survey Windows 10 Enterprise Impact Survey

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1 2017 Windows 10 Enterprise Impact Survey 2017 Windows 10 Enterprise Impact Survey

2 2017 Windows 10 Enterprise Impact Survey Executive Summary This report illuminates IT trends and other key findings uncovered in Adaptiva's 2017 Windows 10 Enterprise Impact Survey. The survey of more than 400 IT professionals collected enterprise insights around Windows 10 adoption rates, driving factors for adoption, migration plans, and more. This report includes numeric survey results, graphical representations, and key takeaways. The survey of highly qualified IT industry professionals was conducted online May 5-12, Well over half of respondents work at companies with over 1,000 systems, and the majority of those work in enterprises. With very few exceptions every organization will migrate to Windows 10 if they haven t already. Remarkably, businesses are moving to Windows 10 faster than they had estimated in the 2016 Windows 10 Enterprise Impact Survey. This is largely due to IT departments leveraging automation to create increased efficiencies, allowing them to conduct large-scale migrations with relatively small staff sizes. IT professionals are excited about the move to Windows 10 primarily for its numerous security features, but also because it is easier to maintain on a day-to-day basis than its predecessors. While the planning and preparation are taking a long time, the migration process itself is moving briskly once begun.

3 1 How many systems or workstations are in your organization? 100 or less 101-1,000 1,001-10,000 10,001-30,000 30, ,000 > 100,000 0% 7.5% 15% 22.5% 30% 100 or less 15.70% , % 111 1,001-10, % ,001-30, % 56 30, , % 40 More than 100, % 42 Total 446 The respondents are IT professionals, many working in large businesses or enterprises. Sixty percent of respondents work at organizations with over 1,000 systems and workstations, while roughly a third (31%) work at enterprise-class organizations with more than 10,000. Nearly 10% work in the elite category of enterprises running over 100,000 systems and workstations.

4 2 What is your organization s industry? Technology Education Healthcare/Insurance Financial Services Retail / E-commerce Public Sector Manufacturing/Construction/Engineering Media Entertainment Other 0% 7.5% 15% 22.5% 30% Technology 25.56% 114 Education 13.23% 59 Healthcare / Insurance 9.19% 41 Financial Services 11.21% 50 Retail / E-commerce 3.14% 14 Public Sector 8.97% 40 Manufacturing / Construction / Engineering 13.00% 58 Media / Entertainment 2.02% 9 Other 18.35% 60 Total 446 The survey respondents represent a strong cross section of industries. More than one quarter (26%) of respondents work in the Technology industry, twice as many as each of the next most common industries: Education (13%) and Manufacturing/Construction/Engineering (13%). The remaining responses are distributed across industries, with Media/Entertainment (2%) at the bottom.

5 3 What is your role? CIO IT Manager IT Systems Admin IT Other Non-IT 0% 12.5% 25% 37.5% 50% CIO 3.81% 17 IT Manager 21.75% 97 IT Systems Administrator / Other IT Technical 46.86% 209 IT Line-of-Business Manager 22.87% 102 Non-IT 4.71% 21 Total 446 The respondents are almost exclusively from IT, representing the voices of executive, management, and technical staff. More than a quarter of respondents (26%) work in IT management, and 4% of those are at the CIO level. Seventy percent of survey takers work in IT in non-management roles, with nearly half (47%) identifying specifically as systems administrators.

6 4 What percentage of your company s systems have already migrated to Windows 10? 10% or less 11-25% 26-50% 51-75% 76-99% 100% No plans to deploy 0% 12.5% 25% 37.5% 50% 10% or less 45.96% % 13.23% % 11.66% % 7.40% % 13.00% % 7.62% 34 No plans to deploy Windows % 5 Total 446 Companies are migrating to Windows 10 at a faster pace than originally anticipated. Running ahead of previous estimates, more than 10% of Adaptiva s survey respondents indicated that their companies had fully completed their migrations to Windows 10. In Adaptiva s 2016 Windows 10 Enterprise Impact Survey, only 12% of companies had migrated even 5% of their systems to Windows 10. Only a subset of those 7.2% of total respondents expected to have more than half their systems migrated by this point in 2017.

7 5 What percentage of your company s systems does your organization plan to migrate to Windows 10 within the next year? 5% or less 6-10% 11-20% 21-30% 31-50% 51% or more Already completed 0% 12.5% 25% 37.5% 50% 5% or less 7.07% % 5.05% % 9.85% % 11.87% % 14.39% 57 51% or more 41.41% 164 Already completed all Windows 10 migrations 10.35% 41 Total 396 Nearly every organization is moving to Windows 10, but planning and preparing for the migration are taking longer than expected. Only 7% of respondents plan to move less than 5% of their systems to Windows 10 in the coming year, while the rest plan much more aggressive migration schedules. Forty-two percent plan to move 51% or more of their systems to Windows 10 in the coming year, while a strong majority (56%) plans to move 30% or more to the new OS in the same time frame.

8 6 How much time do you estimate it takes to plan and prepare for your company-wide Windows 10 migration strategy? 3 months or less 4-6 months 7-12 months months Over 24 months 0% 10% 20% 30% 40% 3 months or less 34.60% months 30.30% months 21.46% months 10.86% 43 Over 24 months 2.78% 11 Total 396 Many companies still have a long road ahead planning and preparing before they can begin an organization-wide migration to Windows 10. Nearly 35 percent of respondents expect to complete their migration planning in less than three months. More than half (52%) estimate four to 12 months before they are ready to begin migrating in earnest, and 14% expect it to take even longer.

9 7 How long do you estimate it will take to migrate your entire organization to Windows 10? 1 month or less 2-3 months 4-6 months 7-12 months Over 1 year 0% 10% 20% 30% 40% 1 month or less 10.86% months 12.12% months 17.42% months 22.47% 89 Over 1 year 37.12% 147 Total 396 While planning and preparation are taking significant time, many companies expect migrations to move at a fast pace once they begin. Twenty-three percent expect to complete their migration to Windows 10 in three months, while 40% estimate they'll be done within six months. Another 23% expect to complete the effort within six months to a year, while 37% are looking to finish in more than a year.

10 8 From your experience, how much time do you estimate it takes you or your IT staff to deploy Windows 10 to a single computer? 1 hour or less 2-4 hours 1 day 2-3 days 4-5 days Over 5 days 0% 15% 30% 45% 60% 1 hour or less 30.56% hours 56.82% day 9.09% days 2.53% days 0.25% 1 Over 5 days 0.76% 3 Total 396 IT departments are operating at vastly different levels of automation, leaving many organizations with an opportunity to save significant time by automating critical aspects of the migration. While about 31% of respondents estimate each single system migration to take an hour or less, the majority (57%) estimates two to four hours. Thirteen percent expect the migration to Windows 10 to take a day or more per system.

11 9 How many IT staff will your company require to complete the migration of all systems to Windows 10? Over 100 Migration complete 0% 12.5% 25% 37.5% 50% % % % % 18 Over % 30 None, Windows 10 migration complete 2.27% 9 Total 396 Windows 10 still requires a lot of manual effort, pointing to a strong need for advanced automation to do more with less staff. Forty-nine percent of survey takers expect their organization to require five or fewer staff members to complete the move to Windows 10, while another 25% think it will take six to 20 people. Five percent see a need for 50 to 100 staff, and 8% anticipate a need for 100 or more.

12 10 How many systems in your organization require some manual intervention to complete the deployment of Windows 10? None 1-10% 11-25% 26-50% 51-75% 76-99% 100% 0% 10% 20% 30% 40% None 8.84% % 33.59% % 22.98% % 10.86% % 5.81% % 4.04% % 13.89% 55 Total 396 While many companies are achieving low-touch migrations, a pressing need remains for high levels of automation in order to deliver true zero-touch Windows 10 migrations. One-third (34%) expect to intervene manually on 10% or less of the systems, and two-thirds (67%) expect to take action on up to 50%. A full 42% of respondents anticipate that the majority of their systems (90% or more) will be migrated to Windows 10 without any manual intervention.

13 11 What percentage of your system deployments were completely zero touch (no manual efforts needed)? 10% or less 11-25% 26-50% 51-75% 76-99% 100% 0% 12.5% 25% 37.5% 50% 10% or less 48.74% % 9.60% % 9.34% % 12.37% % 16.16% % 3.79% 15 Total 396 Companies are still struggling to conduct migrations without touching the systems in some way, whether physically or remotely. Half the respondents (49%) reported that of systems migrated, less than a tenth were completely zero- touch requiring no manual efforts at all. About a third reported that more than half their systems were true zero-touch deployments.

14 12 Do you feel that Windows 10 deployments in your organization require significant manual effort? Yes No 0% 17.5% 35% 52.5% 70% Yes 34.85% 138 No 65.15% 258 Total 396 Although respondents consider time the biggest challenge to deploying Windows 10, most do not consider the level of manual effort required to be significant. Thirty-five percent of respondents feel that Windows 10 deployment requires significant manual effort. The rest (65%) did not consider the manual effort to be significant.

15 13 What are your primary reasons for migrating to Windows 10? Check all that apply. Microsoft support Security features Touch interface Cortana Edge browser Universal applications 0% 22.5% 45% 67.5% 90% Only Windows OS supported by Microsoft in the future 88.64% 351 Security features 78.54% 311 Touch interface 18.18% 72 Cortana 8.59% 34 Edge browser 12.63% 50 Universal applications 23.48% 93 Total Respondents 396 Microsoft is using both the stick and the carrot by forcing people to move to Windows 10 in order to have support, while making the OS extremely compelling in its own right. While nearly all organizations (89%) see the move to Windows 10 as necessary to maintain ongoing support from Microsoft, they also see many compelling reasons to move to the new OS. Security is by far the strongest force for Windows 10 adoption, with 79% citing it nearly four times as many as cited the runner-up, universal applications (23%).

16 14 Which security features, if any, are compelling your upgrade to Windows 10? Check all that apply. BitLocker improvements Identity protection/access control Windows Defender improvements Windows Information Protection Credential Guard Device Guard Windows Hello 0% 15% 30% 45% 60% BitLocker improvements 55.30% 219 Identity protection and access control 51.01% 202 Windows Defender improvements 44.70% 177 Windows Information Protection 41.16% 163 Credential Guard 40.15% 159 Device Guard 39.14% 155 Windows Hello 14.65% 58 Total Respondents 396 Microsoft's efforts to make Windows 10 an extremely secure OS are paying off, and IT professionals are embracing the improvements across the board. Companies are embracing all aspects of Windows 10 security almost equally, with the top three Improvements in BitLocker (55%), Identity protection and access control (51%), and Improvements in Windows Defender (45%) only slightly outpacing the others. The only outlier was Windows Hello at 15%.

17 15 What are the biggest challenges to deploying Windows 10 in your organization? Check all that apply. Time App compatibility End-user training Migrating user data Cost Infrastructure readiness Planning tasks Network bandwidth Internal IT skills 0% 15% 30% 45% 60% Time 56.82% 225 Application compatibility 53.03% 210 Training of end users 40.66% 161 Migrating user data 39.39% 156 Cost 31.31% 124 Infrastructure 29.55% 117 Planning tasks 26.01% 103 Network bandwidth for content delivery 24.24% 96 Internal IT skills 18.94% 75 Total Respondents 396 Because time is the biggest obstacle to successful deployment, companies should find ways to automate OS deployments to a much higher degree than they have in the past. For the first time in this survey s history, time is the biggest challenge in Windows 10 deployment, impacting 57% of respondents. The next most-cited obstacles include Application compatibility (53%), Training of end users (41%), and Migrating user data (40%).

18 16 Which Windows 10 deployment tasks are the most time consuming? Check all that apply. Post-migration verifications Base OS image changes Base OS image change deployments Converting BIOS to UEFI Delivering OS content Managing bandwidth/network issues 0% 15% 30% 45% 60% Verifying migrated system data post-migration 50.25% 199 Making changes to the base OS image 49.49% 196 Deploying base OS image changes to relevant sites 26.01% 103 Converting BIOS to UEFI 27.02% 107 Delivering and pre-staging OS content 26.52% 105 Managing bandwidth and network issues 23.99% 95 Total Respondents 396 Windows 10 migration is a large, complex project, and careful planning up front could prevent significant delays and costs. The most time-consuming task isn't actually delivering Windows; it's Verifying migrated system data post-migration (50%). However, that is a single post-deployment task versus many pre- and midmigration tasks, including Making changes to the base OS image (49%), Converting BIOS-UEFI (27%), and others.

19 17 Are you concerned about the amount of time and effort that is required to maintain Windows 10 post deployment? Yes No 0% 17.5% 35% 52.5% 70% Yes 37.63% 149 No 62.35% 247 Total 396 While post-deployment tasks are a concern, IT professionals worry more about delivering on the plethora of pre- and mid-deployment tasks. Thirty-eight percent of respondents are concerned about the time post-deployment tasks require. Sixty- two percent don't find it worrisome.

20 18 Do you feel that maintaining Windows 10 post deployment will take more effort than maintaining Windows 7 and Windows 8 systems? Yes No 0% 20% 40% 60% 80% Yes 29.80% 118 No 70.20% 278 Total 396 IT professionals overwhelmingly say that Microsoft has made Windows 10 much easier to manage on an ongoing basis than previous OS versions. A minority (30%) of respondents said they feel that maintaining Windows 10 post deployment will take more time than it does with Windows 7/8. Seventy percent believe day-to-day-management of the new OS will be easier than its predecessors.

21 About Adaptiva Adaptiva is a leading, global provider of IT systems management solutions that advance the power of Microsoft System Center Configuration Manager (SCCM). Founded in 2004 by the lead architect of Microsoft SMS 2003, Adaptiva enables IT professionals to securely speed enterprise-wide software deployments without adding costly servers or throttling network bandwidth. The company s breakthrough peer-to-peer systems management technology uses intelligence, automation, and bandwidth optimization techniques to distribute content faster than any other systems management solution available today. Adaptiva s suite of smart scaling systems management products includes OneSite for rapid content distribution and management, Client Health for endpoint security, troubleshooting, and remediation, and Green Planet for energy-efficient power management and patching. The company s software is used by Fortune 500 companies and deployed on millions of devices in over 100 countries. Learn more at adaptiva.com th Ave NE Suite 250 Bellevue, WA +1 (425) info@adaptiva.com /adaptiva /company/adaptiva

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