SC-T46 Thin Client User Guide

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1 SC-T46 Thin Client User Guide Model No. VS15832

2 Compliance Information FCC Statement This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment. For Canada CAN ICES-3 (B)/NMB-3(B) CE Conformity for European Countries The device complies with the EMC Directive 2004/108/EC and Low Voltage Directive 2006/95/EC. Following information is only for EU-member states: The mark is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EC (WEEE). The mark indicates the requirement NOT to dispose the equipment including any spent or discarded batteries or accumulators as unsorted municipal waste, but use the return and collection systems available. If the batteries, accumulators and button cells included with this equipment, display the chemical symbol Hg, Cd, or Pb, then it means that the battery has a heavy metal content of more than % Mercury or more than, 0.002% Cadmium, or more than 0.004% Lead. i

3 Important Safety Instructions 1. Read these instructions completely before using the equipment. 2. Keep these instructions in a safe place. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this equipment near water. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. 6. Do not block any ventilation openings. Install the equipment in accordance with the manufacturer s instructions. 7. Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that produce heat. 8. Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, consult an electrician for replacement of the outlet. 9. Protect the power cord from being tread upon or pinched, particularly at the plug, and the point where if emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible. 10. Only use attachments/accessories specified by the manufacturer. 11. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use caution when moving the cart/equipment combination to avoid injury from tipping over. 12. Unplug this equipment when it will be unused for long periods of time. 13. Refer all servicing to qualified service personnel. Service is required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped. 14. Do not remove equipment covers and access any of the components inside the equipment. Any access inside the equipment without an authorized or certified technician may cause serious injuries and damage. For any problem, contact your dealer for assistance. 15. Don t use a keyboard and mouse that in total require more than 200 ma of rated current during operation. 16. Use only power supplies listed in the user instructions. ii

4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/ EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Substance Proposed Maximum Concentration Actual Concentration Lead (Pb) 0.1% < 0.1% Mercury (Hg) 0.1% < 0.1% Cadmium (Cd) 0.01% < 0.01% Hexavalent Chromium (Cr 6+ ) 0.1% < 0.1% Polybrominated biphenyls (PBB) 0.1% < 0.1% Polybrominated diphenyl ethers (PBDE) 0.1% < 0.1% Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below: Examples of exempted components are: 1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent lamps (CCFL and EEFL) for special purposes not exceeding (per lamp): (1) Short length ( 500 mm): maximum 3.5 mg per lamp. (2) Medium length (>500 mm and 1,500 mm): maximum 5 mg per lamp. (3) Long length (>1,500 mm): maximum 13 mg per lamp. 2. Lead in glass of cathode ray tubes. 3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight. 4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight. 5. Copper alloy containing up to 4% lead by weight. 6. Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead). 7. Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound. iii

5 Copyright Information Copyright ViewSonic Corporation, All rights reserved. ViewSonic, the three birds logo, and MultiClient are either registered trademarks or trademarks of ViewSonic Corporation. Microsoft, Windows, and MultiPoint are trademarks of the Microsoft group of companies. Other product names mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product. In the interest of continuing product improvement, ViewSonic Corporation reserves the right to change product specifications without notice. Information in this document may change without notice. No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic Corporation. ViewSonic SC-T46 thin clients that earn the ENERGY STAR prevent greenhouse gas emissions by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency and the U.S. Department of Energy. Display Off Mode. Within 15 minutes of user inactivity, the display will be turned off to reduce power consumption by the factory default. The display returns to the Display Normal mode upon sensing a request from a user such as moving the mouse or pressing a key. (To adjust this setting, first log in to the system with an administrator account. Next, on the desktop, move your mouse to the bottom-right corner, click Settings > Control Panel > System and Security > Power Options > Choose when to turn off the display, select a desired option through the drop-down menu, and then click Save changes to apply.) System Sleep Mode. To switch to the System Sleep mode for your thin client, please do the following: 1. On the desktop, press Alt + F4 on the keyboard. 2. On the appeared window, click the drop-down menu to select Sleep, and then click OK to confirm. (To return to the Normal mode, press the Power button. You may need to provide user credentials.) The default power management settings have been selected for compliance with ENERGY STAR that are recommended by the ENERGY STAR program for optimal energy savings. iv

6 Product Registration To meet your future needs, and to receive any additional product information as it becomes available, please register your product on the Internet at: For Your Records Product Name: Model Number: Document Number: Serial Number: Purchase Date: SC-T46 ViewSonic Thin Client VS15832 SC-T46_UG_ENG Rev. 1A Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more. USA & Canada: Europe: Taiwan: v

7 About This User s Manual This manual provides detailed instructions on how to set up, use, manage, and maintain ViewSonic SC-T46 thin clients. Manual Structure and Subjects Chapter Subject 1 Provides an overview of ViewSonic SC-T46 thin clients. 2 Provides detailed instructions on how to set up ViewSonic SC-T46 thin clients. 3 Provides the basics of how to use ViewSonic SC-T46 thin clients. 4 Appendices Specifications Provides instructions on how to configure client settings and customize ViewSonic SC-T46 thin clients with the ViewSonic Client Setup console. Provides supplementary instructions on the maintenance and upgrade of ViewSonic SC-T46 thin clients. Provides detailed information on key components of ViewSonic SC-T46 thin clients. Notes, Tips, and Warnings Throughout this manual, the notes, tips, and warnings in the following formats are used to provide important information, useful advice, and prevent injuries to you, damage to your devices, or loss of data on your system. A note provides important information for a specific situation. TIP A tip gives a piece of useful advice to perform a task more efficiently. WARNING A warning provides crucial information that must be followed to prevent injuries to you, damage to your devices, or loss of data on your system. vi

8 Style Conventions The following styles are used throughout this manual while referring to operational items on input devices, hardware panels, or application interfaces. Item Style Example keys on the keyboard bold Ctrl + F2, Ctrl + Alt + F9, Alt + Tab application windows or entry lists buttons or tabs on a window, toolbars, taskbar, or menu options on a window, screen, list, or menu selecting a series of options first letter capitalized bold bold bold ICA Connection list, RDP Connection list, View Connection list OK, Next, Save, Applications tab Start the following program on connection, Remote Desktop Services, Better Appearance (32-bit), Web Logon Applications > Citrix ICA, Applications > Remote Desktop, Applications > VMware View, Network > Wireless, Devices > Printer, System > Time Zone vii

9 Table of Contents Compliance Information i Important Safety Instructions Declaration of RoHS2 Compliance Copyright Information iv Product Registration v About This User s Manual vi Manual Structure and Subjects vi Notes, Tips, and Warnings vi Style Conventions vii ii iii 1 Overview Introduction Features Package Contents Exterior Views Panel Components LED Indicators Before Getting Started Service Access with your SC-T Setting Up Your SC-T Positioning Your SC-T Assembling the AC Adapter Getting Connected 15 3 Getting Started Standard Shortcuts Accessing Citrix Services Accessing Microsoft Remote Desktop Services Accessing VMware View and Horizon View Services 26 4 Configuring Client Settings ViewSonic Client Setup Interface Overview Client Settings at a Glance Configuring System Settings System Tab Overview Available Settings at a Glance Configuring the Access Privileges and Password of ViewSonic Client Setup 33

10 4.2.4 Configuring Shadow Settings for Remote Assistance Updating Firmware from the Management Computer Taking Snapshots for Mass Deployment Deploying a System Image with a Created Snapshot Enabling or Disabling the Appliance Mode Configuring UWF (Unified Write Filter) Configuring External Device Settings Devices Tab Overview Available Settings at a Glance Configuring Settings for USB Storage Devices Disabling or Enabling Attached Audio Devices Configuring User Interface Settings User Interface Tab Overview Available Settings at a Glance Configuring the Display of Standard Desktop Shortcuts for Quick Access Configuring Service Access Settings 54 Appendices Applications Tab Overview Available Settings at a Glance Configuring Basic RDP Connection Settings Accessing Remote Desktop Services Configuring Advanced RDP Connection Settings Configuring Basic ICA Connection Settings Accessing Citrix Services Configuring Advanced ICA Connection Settings Configuring Basic VMware View Connection Settings Accessing VMware View or Horizon View Services Configuring Advanced View Connection Settings Configuring Web Browser Settings 113 A.1 Resetting Your SC-T Specifications 118 Customer Support 119 Limited Warranty 120

11 1 Overview This chapter provides an overview of your SC-T46 thin clients. 1.1 Introduction Desktop virtualization and simple endpoint devices Features Key features of ViewSonic SC-T Package Contents Check your package contents Exterior Views Overview of thin client outside elements Panel Components s of front and rear panel components LED Indicators s of signals for LED indicators Before Getting Started About FBWF (File-Based Write Filter) About the default user accounts About the behavior of the system startup Service Access with your SC-T46 Standard and customized desktop shortcuts 8 1

12 Overview Introduction 1.1 Introduction Desktop virtualization provides a new perspective to reconsider the design and implementation of an IT infrastructure. In a desktop virtualization infrastructure, a station is no longer a cumbersome desktop, but simply an endpoint device for users to access delivery services from the server(s). With the introduction of the desktop virtualization technologies, you can considerably benefit from: On-demand access to applications / desktops Centralized management of work environments Drastically reduced endpoint software / hardware issues Simplified system maintenance Improved system security More scalability with low-cost endpoint devices 1.2 Features The key features of ViewSonic SC-T46 thin clients are: Support for dual displays (DVI-I and DVI-D) Support for a wide range of desktop virtualization solutions from industry-leading companies: ŹŹ Microsoft Remote Desktop ŹŹ Citrix XenApp, XenDesktop, and VDI-in-a-Box ŹŹ VMware View and VMware Horizon View Support for high-definition technologies: ŹŹ Microsoft RemoteFX ŹŹ Citrix HDX ŹŹ VMware View PCoIP Simple click-access to various applications / desktops Built-in ViewSonic Client Setup as the local client management console 2

13 05/05/14 Thin Client_DVD Made in Taiwan 05/05/14 Thin Client_DVD Made in Taiwan Overview Package Contents 1.3 Package Contents Please check your package contents. Ensure that all of the items are present in your package. If any items are missing or damaged, please contact your dealer immediately. SC-T46 (Non WiFi) ViewSonic SC-T46 (non WiFi) AC Adapter DVI-I to VGA Adapter Quick Start Guide Optical Disk Compliance Information brochure Thin Client SC-T46 (With WiFi) ViewSonic SC-T46 (with WiFi) AC Adapter DVI-I to VGA Adapter Quick Start Guide Optical Disk Compliance Information brochure Thin Client VESA Mount Plate 3

14 Overview Exterior Views 1.4 Exterior Views Front Right Side Left Side Rear Standard Stand Front Right Side Left Side Rear Selectable Stand with Wireless Module 4

15 Overview Panel Components 1.5 Panel Components Front Panel Components No. Sign Name 1 Power LED Indicates the status of power. 2 Power button Press to turn on the thin client. 3 Microphone port Connects to a microphone. 4 Headphone port Connects to a set of headphones or a speaker system. 5 USB port (USB 2.0) Connects to a USB device. 5

16 Overview Panel Components Rear Panel Components No. Sign Component Name 6 DVI-I port Connects to a monitor. 7 DVI-D port Connects to a monitor. 8 USB port (USB 2.0) Connects to a USB device. 9 USB port (USB 3.0) Connects to a USB device. 10 LAN port Connects to a network. 11 DC IN Connects to an AC adapter. 6

17 Overview LED Indicators 1.6 LED Indicators Your SC-T46 is equipped with a Power LED to indicate the state of power. The meanings of LED signals are described as follows: LED Signal Meaning Power LED Off Orange Blue The client is off. The client is in Sleep mode. The client is on. The LAN port of your SC-T46 has two LED indicators showing the state of networking. The meanings of LED signals are described as follows: LED Signal Left LED (transmission rate) Right LED (transmission activity) Meaning Off Off The client is not connected to a LAN. Off Amber blinking The client connects to a 10 Mbps LAN. Orange Amber blinking The client connects to a 100 Mbps LAN. Green Amber blinking The client connects to a 1000 Mbps LAN. 1.7 Before Getting Started About UWF (Unified Write Filter) Before getting started on client configuration through the ViewSonic Client Setup console or through the Windows Embedded Standard operating system, please note that in a session any changes to the system will not be kept by default after the system restart. This is due to a special feature called UWF (Unified Write Filter) in your Windows Embedded-based system. By default, your SC-T46 is UWF-enabled. Unified Write Filter (UWF) is a sector-based write filter intercepting all write attempts to a protected volume and redirecting those write attempts to a virtual overlay. With UWF, all system changes will only affect the session where the changes are made. After restart, all changes will be discarded. You can change the default via the ViewSonic Client Setup console. It s strongly recommended that you read the related section in this user s manual first before making any changes to your system. WARNING Please read the following section FIRST before making any changes to your system: Configuring UWF (Unified Write Filter) on page 50. As a thin client device, your SC-T46 is mainly for access to remote or virtual desktops on servers. With the limited and protected (UWF-enabled) hard disk space, it s not recommended to save data on your SC-T46. Instead, you can use storage spaces over remote / virtual desktops, removable storage devices, or networks. In case that you need to copy a file to the protected volume, ensure that its size is smaller than the free memory (overlay) space. Otherwise, your system may have unexpected results or become unresponsive. 7

18 Overview Service Access with your SC-T46 About Default User Accounts There are two default user accounts for your Windows Embedded-based system: one is the standard, the other administrative. The default credentials are shown as follows: Type Account Name Password Administrator Administrator Administrator Standard user User User The passwords are case sensitive. About the Behavior of System Startup Every time when the system is started up, it will automatically log in to the Windows Embedded operating system using the default standard user account as indicated in the preceding table about default user accounts. 1.8 Service Access with your SC-T46 With ViewSonic SC-T46, you can simply access desktop virtualization solutions from Microsoft, Citrix, and VMware, by mouse-clicking. Two types of access shortcuts are available: standard and customized. The former is available on the desktop of Windows Embedded by default; the latter can be created and customized through the ViewSonic Client Setup console. Standard Desktop Shortcuts You can find the instructions on how to use standard desktop shortcuts to access on-demand applications or desktops in chapter 3 Getting Started on page 19 or in the Quick Start Guide for SC-T46. Customized Desktop Shortcuts You can find the instructions on how to create and customize access shortcuts in chapter 4 Configuring Client Settings on page 33. 8

19 2 Setting Up Your SC-T46 This chapter provides detailed instructions on how to set up your SC-T46 thin clients. 2.1 Positioning Your SC-T46 To mount your SC-T46 Step 1: Remove the Stand from Your SC-T46 Step 2: Understand Your Stand / VESA Mount Kit for SC-T466 Step 3: Store Screws inside the Bracket Step 4: Remove Screws from the Bracket Step 5: Mount Your SC-T466 Mounting with Another VESA Bracket (SC-T46 (with WiFi))with WiFi)) Assembling the AC Adapter How to assemble the AC adapter and its detached plug Getting Connected How to connect peripherals and power for SC-T

20 Setting Up Your SC-T46 Positioning Your SC-T Positioning Your SC-T46 There are two ways to position your SC-T46: Put it (with its stand) on a desk or a desired place uprightly. Mount it on the back of a monitor using a VESA mount kit. To mount your SC-T46 on the back of a monitor, please follow the steps below: Step 1: Remove the Stand from Your SC-T46 Step 2: Understand Your Stand / VESA Mount Kit for SC-T46 Step 3: Store Away Screws inside the Bracket Step 4: Remove Screws from the Bracket Step 5: Mount Your SC-T46 If your SC-T46 uses a non-standard stand with the wireless module, you will need a different VESA bracket to mount it on the back of the monitor. For details, please refer to topic Mounting with Another VESA Bracket (SC-T46 (with WiFi)) on page 14. Step 1: Remove the Stand from Your SC-T46 To remove the stand from your SC-T46, please do the following: 1. Place your SC-T46 on a flat surface with the stand side upward. 2. Remove the screw that fixes the stand to your SC-T46. Manufacturer : Atrust Computer Corp. 製造商 : 冠信電腦股份有限公司制造商 : 冠信电脑股份有限公司 Model Name : Thin Client 產品名稱 : 精簡型電腦产品名称 : 精致型电脑 Input/ 輸入 / 输入 : +5V 3A Model / 型號 / 型号 : Atrust t62 台灣製造 / 台湾制造 / Made in Taiwan JPAA 3. Store away the removed screw inside the stand. Detailed instructions will be provided in Step 2 and 3. It s highly recommended to store screws away inside the stand when not needed to prevent them getting lost. 10

21 Setting Up Your SC-T46 Positioning Your SC-T46 Step 2: Understand Your Stand / VESA Mount Kit for SC-T46 The stand for your SC-T46 is dual-purpose: it can be used as a stand or as a VESA mount kit. All screws of different types supplied with the stand / VESA mount kit can be stored away inside the main bracket when not needed. Screws Stored Away inside the Bracket The following figure shows different types of screws stored away inside the main bracket. Dual-purpose bracket Screw Type Number The largest-size screws used to secure the bracket to a monitor as a VESA mount if the middle-size screws cannot firmly secure the bracket and your SC-T46 to the monitor. The middle-size screws used to secure the bracket to your SC-T46 and to a monitor when using the bracket as a VESA mount. 3 1 The smallest-size screw used to secure the bracket to your SC-T46 as a stand. Mount Holes on the Bracket Refer to the following figure and descriptions for the VESA mount holes on the bracket Mount Hole 1 The VESA mount holes used to secure the bracket to a monitor (only two of them will be used). 2 The VESA mount holes used to secure the bracket to your SC-T46 (only two of them will be used). 11

22 Setting Up Your SC-T46 Positioning Your SC-T46 Step 3: Store Screws inside the Bracket To store screws inside the bracket, please do the following: It s highly recommended to store screws inside the bracket when not needed to prevent them getting lost. 1. Place a sheet of paper or a piece of cloth on a flat surface, and then put your bracket on that paper or cloth with the screw storage side upward. 2. Place the screw upon its storage space, and push the screw into the space with your finger until it clicks into place. For the smallest-size screw, use the tip of a screwdriver instead to push the screw. Please refer to the figure and descriptions in Step 2: Understand Your Stand / VESA Mount Kit for SC-T46 for the correct storage space of each screw. Step 4: Remove Screws from the Bracket To remove screws stored inside the bracket, please do the following: 1. Place a sheet of paper or a piece of cloth on a flat surface, and then put your bracket on that paper or cloth with the screw storage side downward. 2. Insert the tip of a screwdriver into the square holes to remove the desired screws from the bracket. Square Hole 12

23 Setting Up Your SC-T46 Positioning Your SC-T46 Step 5: Mount Your SC-T46 To mount your SC-T46 on the back of a monitor, please do the following: 1. Refer to Step 2 and Step 4 to prepare required screws for mounting your SC-T46. You will need two (2) screws of type You will need two (2) screws of type 2 1 to secure the bracket to your SC-T46. or 2 to secure the bracket to the monitor. 2. Place your SC-T46 on a flat surface with the VESA mount hole side upward. 3. Refer to Step 2 to choose two of the four VESA mount holes on the bracket to align with two mount holes on your SC-T46 such that the bracket projects out and is closer to the rear panel than the front one as shown below, and then secure the bracket to your SC-T46 with two (2) screws of type Align the mount holes on the bracket with the mount holes on the back of the monitor, and then secure the bracket to the monitor with two (2) screws of type 2 or 1. Ensure that your SC-T46 is located in the center of the monitor and the rear panel of your SC-T46 is facing rightward as shown below. Have SC-T46 s rear panel facing rightward. 13

24 Setting Up Your SC-T46 Positioning Your SC-T46 Mounting with Another VESA Bracket (SC-T46 (with WiFi)) In case that your SC-T46 uses a non-standard stand with the wireless module (SC-T46 (with WiFi)), a different VESA bracket will be provided for you to mount your SC-T46 (with WiFi) on the back of a monitor. To mount your SC-T46 (with WiFi), follow the steps below: 1. Align two mount holes on the VESA bracket with two mount holes on your SC-T46 (with WiFi), and then secure the bracket to your SC-T46 (with WiFi) with two (2) screws as shown below. 2. Align the mount holes on the VESA bracket with the mount holes on the monitor, and then secure the bracket and SC-T46 (with WiFi) to the monitor with two (2) screws as shown. Ensure that your SC-T46 (with WiFi) is located in the center of the monitor and the rear panel of your SC-T46 (with WiFi) is facing rightward as shown below. Have SC-T46 (with WiFi) s rear panel facing rightward. 14

25 Setting Up Your SC-T46 Assembling the AC Adapter 2.2 Assembling the AC Adapter To assemble the AC adapter for your SC-T46, please do the following: 1. Unpack your thin client package and take out the AC adapter and its detached AC power cord. 2. Press the female end of the power cord into the male connector of the AC adapter. The plug of the supplied power cord may vary with your area. 2.3 Getting Connected To make connections for your SC-T46, please do the following: 1. Connect your SC-T46 to your local network with an Ethernet cable. 2. Connect a keyboard and mouse to your SC-T46 with USB ports. 3. Connect and turn on the monitor(s). 4. Connect your SC-T46 to a power outlet using the AC adapter included in the package. For detailed instructions on how to assemble the supplied AC adapter, please refer to section 2.2 Assembling the AC Adapter on page Connect other peripherals for your SC-T46 if needed. 15

26 3 Getting Started This chapter provides the basics of how to use your SC-T Standard Shortcuts Default shortcuts on the local (Windows Embedded Standard) desktop Accessing Citrix Services How to access Citrix services Accessing Microsoft Remote Desktop Services How to access Microsoft Remote Desktop services Accessing VMware View and Horizon View Services How to access VMware View and Horizon View services 26 16

27 Getting Started Standard Shortcuts 3.1 Standard Shortcuts You can access virtual desktop or application services simply through standard shortcuts available on the desktop No. Shortcuts See Double click to access Citrix services. 1 Citrix Receiver : If the secure network connection is not implemented in your Citrix environment, you might not be able to access Citrix services through Citrix Receiver of this new version. Alternatively, Citrix allows service access simply through a Web browser. Try to use the built-in Internet Explorer if you have problems with Citrix Receiver (refer to instructions in this chapter) Remote Desktop Connection Double click to access Microsoft Remote Desktop services VMware Horizon View Client Double click to access VMware View and VMware Horizon View services

28 Getting Started Accessing Citrix Services 3.2 Accessing Citrix Services Accessing Citrix Service with Internet Explorer To quickly access Citrix services with the Internet Explorer, please do the following: 1. Open the Internet Explorer by clicking its icon on the Start screen or the desktop taskbar. 2. Enter the IP address / URL / FQDN of the server through which Citrix services are accessible. For XenDesktop 7.0 or the later, consult your IT administrator for the appropriate IP address / URL / FQDN. 3. Follow the on-line instructions to provide the required data and access Citrix services. Logon Screen Example XenDesktop 5.6 Platinum 18

29 Getting Started Accessing Citrix Services Virtual Desktop Example Windows 7 Ultimate (launched in SC-T46) SC-T46 Local Desktop Virtual Application Examples Notepad, Adobe Reader, and PowerPoint Viewer (launched in SC-T46) 19

30 Getting Started Accessing Citrix Services Accessing Citrix Service through the Citrix Receiver Shortcut To access Citrix services through the Citrix Receiver shortcut, please do the following: 1. Import the required safety certificate for available Citrix services with an administrator account. Consult your IT administrator for necessary assistance. a. On the desktop, move the mouse to the bottom-left corner, and then right click on the appeared. A popup menu appears as shown below. b. Click to select Run on that popup menu. c. Enter mmc on the opened window, and then press Enter. d. On the Console window, click the File menu to select Add/Remove Snap-in. 20

31 Getting Started Accessing Citrix Services e. On the opened window, click Certificates > Add > Computer account > Local computer > OK to add the Certificates snap-in. 21

32 Getting Started Accessing Citrix Services f. On the Console window, click to expand the group tree of Certificates, right-click on Trusted Root Certification Authorities, and then select All Tasks > Import on the popup menu. g. Follow the Certificate Import Wizard to import your certificate, and then close the Console window when it s done. 22

33 Getting Started Accessing Citrix Services 2. Double click Citrix Receiver on the desktop. 3. A window appears prompting for the work or server address. Consult your IT administrator for proper information to provide here, enter the required data, and then click Next to continue. 4. Sign in with credentials for your Citrix services, and then in the opened window, click Yes to optimize your Citrix access. When it s completed, a success message appears. Click Finish to continue. 23

34 Getting Started Accessing Microsoft Remote Desktop Services 5. A window appears allowing you to add favorite apps (virtual desktops and applications) for the provided credentials. Click to select the desired application(s). The selected application(s) will appear on that window. 6. Now you can click to launch the desired application. The virtual desktop or application will be displayed on the screen. 3.3 Accessing Microsoft Remote Desktop Services To quickly access Remote Desktop services, please do the following: 1. Double click Remote Desktop Connection on the desktop. 2. Enter the name or IP address of the remote computer on the opened window, and then click Connect. 24

35 Getting Started Accessing Microsoft Remote Desktop Services 3. Enter your credentials, and then click OK. 4. A window may appear with a certificate message about the remote computer. Consult your IT administrator for details and ensure the connection is secure first. To bypass, click Yes to continue. 5. The remote desktop will be displayed on the screen (in full-screen by default). 25

36 Getting Started Accessing VMware View and Horizon View Services 3.4 Accessing VMware View and Horizon View Services To quickly access VMware View or Horizon View services, please do the following: 1. Double click VMware Horizon View Client on the desktop. 2. A window appears allowing you to add the name or IP address of the View Connection Server. 3. Double-click Add Server icon or click + Add Server in the top-right corner. 4. A window appears prompting for the name or IP address of the View Connection Server. Enter the required information, and then click Connect. 5. A window may appear with a certificate message about the remote server. Consult your IT administrator for details and ensure the connection is secure first. To bypass, click Continue. 26

37 Getting Started Accessing VMware View and Horizon View Services 6. A window may appear with a Welcome message. Click OK to continue. 7. Provide your user name and password on the opened window, and then click Login. 8. A window appears with available desktops for your credentials. Double-click to select the desired desktop. 9. The desktop will be displayed on the screen (in full-screen by default). 27

38 4 Configuring Client Settings This chapter provides instructions on how to configure advanced settings and customize your SC-T46 with ViewSonic Client Setup. 4.1 ViewSonic Client Setup Interface overview Available settings at a glance 4.2 Configuring System Settings System tab overview Available settings at a glance 4.3 Configuring External Device Settings Devices tab overview Available settings at a glance 4.4 Configuring User Interface Settings User Interface tab overview Available settings at a glance 4.5 Configuring Service Access Settings Applications tab overview Available settings at a glance

39 ViewSonic Client Setup 4.1 ViewSonic Client Setup Interface Overview To access ViewSonic Client Setup on your SC-T46 thin client, please do the following: 1. Log in to your SC-T46 with an administrator account (see page 9 for the default). 2. Click ViewSonic Client Setup on the Start screen. 3. The ViewSonic Client Setup window appears. Interface Overview Interface Elements No. Name 1 System tab Click to configure settings for the operation and maintenance of the client. 2 Devices tab Click to configure settings for external devices of the client. 3 User Interface tab Click to configure the user interface of the client. 4 Applications tab Click to configure settings for service access through the client. 5 Navigation area Click to select a setting item under a selected tab or to select a setting entry under a selected setting item. 6 Configuration area Configures setting values when a setting item or entry is selected. 29

40 ViewSonic Client Setup Client Settings at a Glance The following table provides a brief description of each setting item under four main setting categories. Tab Setting Item Section Page System Configuring passwords Configuring remote assistance settings Updating firmware Taking snapshots for mass deployment Enabling/Disabling the Appliance mode Configuring UWF (Unified Write Filter) settings 4.2 Configuring System Settings 31 Devices Configuring settings for USB storage devices Configuring settings for audio devices 4.3 Configuring External Device Settings 49 User Interface Configuring the display of service access shortcuts 4.4 Configuring User Interface Settings 52 Applications Configuring Microsoft RDP connection settings Configuring Citrix ICA connection settings Configuring VMware View connection settings Configuring Web browser session settings 4.5 Configuring Service Access Settings 54 The table above is only applicable to ViewSonic SC-T46 thin clients running Windows Embedded 8 Standard. The available setting categories and items of the ViewSonic Client Setup console for other Windows Embedded-based, Linux-based, and ARM Linux-based thin clients might be different. 30

41 Configuring System Settings 4.2 Configuring System Settings System Tab Overview System tab enables you to configure settings for the operation and maintenance of clients. To access available settings of System tab, click the tab on ViewSonic Client Setup. System Tab Overview 1 2 Interface Elements No. Name 1 Navigation area Click to select a setting item under System tab. 2 Configuration area Configures setting values when a setting item is selected. 31

42 Configuring System Settings Available Settings at a Glance Tab Setting Icon Section Page Password Click to configure the access privileges of ViewSonic Client Setup for client users. Click to configure settings for remote assistance Firmware Update Click to update firmware locally with the help of a remote management computer. This feature is only applicable when the client is managed by the ViewSonic Device Manager console System Snapshot Click to take a snapshot (system image) of the client for mass deployment Appliance Mode Click to enable/disable the Appliance mode to allow/disallow the automatic RDP / ICA / View sessions. In Appliance mode, the client starts up with the desired RDP / ICA / View session and shuts down when the user logs out UWF Click to configure UWF (Unified Write Filter) settings. Enabling UWF option will redirect all writes targeted for disk volumes to a RAM cache. All system changes will only affect the session where the changes are made ViewSonic Device Manager is a remote and mass client management console, helping you remotely mange a large number of endpoint devices in a desktop virtualization infrastructure. For more information about ViewSonic Device Manager, please refer to the User s Manual for ViewSonic Device Manager. 32

43 Configuring System Settings Configuring the Access Privileges and Password of ViewSonic Client Setup You can configure the access privileges of ViewSonic Client Setup for client users by the Password setting. Setting Access Privileges and Password Only for Administrators To set access privileges and password only for administrators, please do the following: System administrators (and only administrators) are allowed to access ViewSonic Client Setup by default. If you don t enable user authentication for administrators and don t set a password here, the system administrator privileges are sufficient to access ViewSonic Client Setup. If authentication is enabled and the password is set, administrators will need that password to enter ViewSonic Client Setup. 1. On ViewSonic Client Setup, click System > Password. 2. Under the Administrator section, click to check Active Admin Authorization. 3. The access privileges for administrators are granted and a window appears for you to set the password. 4. Type in the desired password, and then click Save to apply. 5. Click Save to store all the changes. 33

44 Configuring System Settings Setting Access Privileges and Password Also for Standard Users To set access privileges and password also for standard users, please do the following: 1. On ViewSonic Client Setup, click System > Password. 2. Under the User section, click to check Use Password. The User section appears only when Active Admin Authorization is checked. 3. The access privileges for standard users are granted and a window appears for you to set the password. 4. Type in the desired password, and then click Save to apply. 5. Click Save to store all the changes. For standard users of your SC-T46, two set of credentials are required to access ViewSonic Client Setup: one set of credentials is administrator credentials for Windows Embedded 8 Standard; the other is standard user credentials for ViewSonic Client Setup. 34

45 Configuring System Settings Configuring Shadow Settings for Remote Assistance The Shadow feature allows an administrator to remotely assist client users in resolving problems or configuring local settings. When this feature is enabled, an administrator can monitor and control a client from a remote computer just like a local user. To use the Shadow feature on a remote computer, you need to install the ViewSonic Device Manager and also Java software on the remote computer, and add your client into a managed group under ViewSonic Device Manager. For detailed instructions, please refer to the User s Manual for ViewSonic Device Manager. To enable the Shadow feature and set the password for remote assistance, please do the following: 1. On ViewSonic Client Setup, click System > Password. 2. Under the Shadow section, click Enable Shadow. 3. The Shadow feature is enabled and a window appears for you to set the password for remote assistance. 35

46 Configuring System Settings On a remote computer, an administrator will need this password to use the Shadow feature (remote assistance) available in the ViewSonic Device Manager console. For more information, please refer to the User s Manual for ViewSonic Device Manager. 4. Type in the desired password, and then click Save to apply. 5. Click Save to store all the changes. When the Shadow feature is enabled, on SC-T46, the icon will appear in the Notification area of the Task bar. If this feature is currently being performed from a remote computer, the icon will change its color to yellow Updating Firmware from the Management Computer Update Firmware allows users to update client firmware from the remote management computer to get the client device up-to-date. Ensure that your client has been added into a managed group under ViewSonic Device Manager installed on a remote computer, and that you have imported client firmware files into ViewSonic Device Manager. These are prerequisites of this feature. For more information on firmware update and ViewSonic Device Manager, please refer to the User s Manual for ViewSonic Device Manager. To update client firmware from the remote management computer, please do the following: 1. On ViewSonic Client Setup, click System > Firmware Update. 36

47 Configuring System Settings 2. Under the Firmware Update section, click the Firmware Type drop-down menu to select Firmware. The system will then automatically download the Firmware list from the remote computer. You can also update the firmware of a client with a snapshot (the system image of a client) which is coming from another client of the same model and is with a newer firmware version. For detailed information, please refer to sections about the snapshot. 3. On completion, a window appears notifying you that the Firmware list has been loaded. Click OK to continue. The available firmware versions depend on how many versions have been imported into the remote ViewSonic Device Manager. 4. Click drop-down menus to select the desired firmware version and other options. 37

48 Configuring System Settings Firmware Update Options Item Click to select the desired firmware type. Firemware Type Type ALL Firmware Snapshot All firmware types, Firmware and Snapshot. The system image of a client. The system image of a client coming from another client of the same model. Firmware Version Click to select the desired firmware version from the Firmware list. Language Click to select the interface language of the system, including the ViewSonic Client Setup console. : Available languages may vary with the firmware version. Reboot immediately Click to choose whether to restart the system immediately for firmware update or manually restart the system later. Click to choose whether to keep client settings under ViewSonic Client Setup. Keep VCS configuration : If Yes is selected, all client settings under ViewSonic Client Setup will remain unchanged after firmware update. If No is selected, all settings will be restored to the factory default. : If the client is managed by ViewSonic Device Manager and here No is selected, ViewSonic Device Manager will fail to manage the client after firmware update. For more information on ViewSonic Device Manager, please refer to the User s Manual for ViewSonic Device Manager. 5. Click Update firmware to confirm your selections. The system will start updating its firmware after restart. 38

49 Configuring System Settings Taking Snapshots for Mass Deployment A snapshot is the system image of a client, allowing you to use that image for mass deployment. This system image can be stored on a remote management computer or a locally attached USB flash drive. To store the system image on a remote computer, ensure that ViewSonic Device Manager has been installed on that computer, and that the client has been added into a managed group under ViewSonic Device Manager. When taking a snapshot, all system specific information, including the Computer Security Identifier (SID) and computer name, will be reset or removed from the system image by performing the System Preparation (Sysprep) tool automatically. Taking a snapshot will reset the startup behavior to the default (auto-login with the default standard user account). For details, please refer to About the Behavior of System Startup on page 9. To take a snapshot from a client, please do the following: 1. On ViewSonic Client Setup, click System > Snapshot. 2. Under the Snapshot section, click the drop-down menu to select where to store the snapshot. Two options are available: Network and USB. To store the snapshot file set on the remote computer, please select Network. To store the snapshot file set on the locally attached USB flash drive, please select USB. 39

50 Configuring System Settings 3. Type in the desired description for the snapshot, and then click Apply. 4. A message appears prompting for confirmation. Click OK to confirm. 5. The system will restart to complete the process automatically. Please wait for the process to complete automatically. Taking a snapshot needs several minutes and requires system reboot more than one time. In addition, the Sysprep process will not be shown on the desktop but only be performed in the background Deploying a System Image with a Created Snapshot Your snapshots may be stored on a remote computer over the network or on a USB flash drive. Depending on where your snapshot is located, you can deploy a system image either through a network or a USB flash drive. For detailed information on how to take a snapshot, please refer to section Taking Snapshots for Mass Deployment on page 39. With a Snapshot on a Remote Computer To deploy a system image on your SC-T46 with a snapshot on a remote computer, please do the following: 1. On ViewSonic Client Setup, click System > Firmware Update. 40

51 Configuring System Settings 2. Under the Firmware Update section, click the Firmware Type drop-down menu to select Snapshot. The system will automatically download the Snapshot list from the remote computer. 3. Upon completion, a message appears notifying you that the Snapshot list has been loaded. Client snapshots stored on the remote computer are managed by ViewSonic Device Manager. For more information on how to manage client snapshots with ViewSonic Device Manager, please refer to the User s Manual for ViewSonic Device Manager. 4. Click OK to continue. 5. Click drop-down menus to select the desired snapshot and other options. Options for Deploying a Snapshot Item Firmware Version Click to select the desired snapshot from the Snapshot list. Reboot immediately Click to choose whether to restart the system immediately for firmware update or manually restart the system later. 6. Click Update firmware to confirm your selections. The system will start deploying the snapshot after restart. 41

52 Configuring System Settings With a Snapshot on a USB Flash Drive To deploy a system image on your SC-T46 with a snapshot on a USB flash drive, please do the following: 1. Plug the USB flash drive into a free USB port of the client. 2. Start up or restart the client. 3. During the period of POST (Power-On Self-Test), press F7 to enter the Boot Device menu. 4. Select to boot from the attached USB flash drive. 5. The ViewSonic Thin Client Recovery System is launched. 6. Select USB, and then click Next to continue. 7. The recovery system start deploying the snapshot to the client. 8. After completion, click Finish to restart the client. 42

53 Configuring System Settings Enabling or Disabling the Appliance Mode The Appliance mode allows your thin client to start up directly with the desired Microsoft Remote Desktop, Citrix ICA, VMware View or Horizon View session. After existing a session, the client will be turned off. There are two similar but different modes for your thin client: No. Mode 1 Appliance The client will start up directly with the desired RDP / ICA / View session and turn off after existing the session. The client will start up directly with the desired RDP / ICA / View session and perform the configured action after existing the session. Available actions include: 2 Autostart Returning to the local desktop Re-launching a new session Restarting the thin client Turning off the thin client For more information on above modes, please refer to sections: section on page 43 (Appliance mode) section on page 68 (Autostart mode for RDP sessions) section on page 96 (Autostart mode for ICA sessions) section on page 111 (Autostart mode for View sessions) Enabling the Appliance Mode To enable the Appliance mode, please do the following: Ensure that you have configured the connection settings for the desired Microsoft Remote Desktop, Citrix ICA, VMware View or Horizon View session under Applications tab. You need to specify which service type and connection settings entry will be used under the Appliance mode. For detailed instructions, please see sections: Configuring Basic RDP Connection Settings on page Configuring Basic ICA Connection Settings on page Configuring Basic VMware View Connection Settings on page

54 Configuring System Settings 1. On ViewSonic Client Setup, click System > Appliance Mode. 2. Click to check Enable Appliance Mode. 3. Other settings of the Appliance mode appear. 44

55 Configuring System Settings 4. Click drop-down menus to select the application (or service) type: Citrix ICA, Remote Desktop, or VMware View, and the specific service available in that type. 5. Click Save to confirm your selections. 6. The system will enter the Appliance mode after restart. To disable the Appliance mode or to access ViewSonic Client Setup under the Appliance mode, please refer to Disabling the Appliance Mode on page

56 Configuring System Settings Disabling the Appliance Mode To disable the Appliance mode, please do the following: 1. Under the Appliance mode, exit the Full Screen mode of the RDP / ICA session, or release the keyboard and mouse from the View session (virtual desktop): To exit the Full Screen mode of the RDP session, press Ctrl + Alt + Pause. To exit the Full Screen mode of the ICA session, use the XenDesktop toolbar at the top (You may not in the Full Screen mode). To release the keyboard and mouse from the View session (virtual desktop), press Ctrl + Alt. Please note that the View session (virtual desktop) will remain on the background after you release the keyboard and mouse from the View session (virtual desktop). 2. Click Ctrl + Shift + Del to launch ViewSonic Client Setup. You cannot access the Taskbar of the client operating system (ViewSonic ARM Linux) under the Appliance mode. 3. On ViewSonic Client Setup, click System > Appliance Mode. 4. Click to uncheck Enable Appliance Mode, and then click Save to apply the change. 5. Return to the current RDP / ICA / View session: To return to the current RDP / ICA session, use Alt + Tab (press and hold Alt, and then press Tab to switch between different items) to select and restore the current RDP / ICA session. To return to the current View session, click any place of the View session (virtual desktop) on the background. 6. Log off from the current RDP / ICA / View session. 7. The client will shut down then. Restart your client manually. 46

57 Configuring System Settings Configuring UWF (Unified Write Filter) Your SC-T46 is UWF-enabled by default. Unified Write Filter (UWF) is a sector-based write filter intercepting all write attempts to a protected volume and redirecting those write attempts to a RAM cache. With UWF, all system changes will only affect the session where the changes are made. After restart, all changes will be discarded. WARNING The UWF feature is enabled by factory default. Except for changes to VCS settings, all the changes made in a session will not be kept after the system restart. Ensure that you choose the desired settings here before making any changes to the system. An icon in the Notification area of the Taskbar will indicate the current UWF state of your system. For details, please refer to the description at the end of this section. To configure the UWF settings, please do the following: 1. On ViewSonic Client Setup, click System > UWF. 2. Click the State drop-down menu to enable/disable the UWF feature. 3. Click to select other options if needed. TIP You can change the maximum memory size used only when UWF is disabled. Disable UWF first, and then change the memory size used. A restart is required when you switch the UWF state. 47

58 Configuring System Settings UWF Options Item Next State Click to enable / disable UWF. A restart is required for switching. Maximum used memory Click to select the maximum memory used for UWF. When UWF is disabled, warn me every Click to select how often the system warns you when UWF is disabled. 4. Click Save to confirm your selections. 5. You may need to restart the system for the change(s) to take effect. WARNING You need to restart the system for switching between the UWF enabled and disabled states. An icon will appear in the Notification area of the Taskbar to indicate the current UWF state of the system. The following table provides a description of each icon: Icon Name Green Lock Orange Lock Red Lock The UWF is currently enabled. Except for changes to VCS settings, all the other changes made to the system in current session will not be kept after the system restart. The UWF state was changed and will take effect after the system restart. The UWF is currently disabled. TIP When UWF is enabled, you can move the mouse pointer over the UWF icon to check currently free memory (overlay) for UWF. A tooltip as below will be shown. As a thin client device, your SC-T46 is mainly for access to remote or virtual desktops on servers. With the limited and protected (UWF-enabled) hard disk space, it s not recommended to save data on your SC-T46. Instead, you can use storage spaces over remote / virtual desktops, removable storage devices, or networks. In case that you need to copy a file to the protected volume, ensure that its size is smaller than the free memory (overlay) space. Otherwise, your system may have unexpected results or become unresponsive. 48

59 Configuring External Device Settings 4.3 Configuring External Device Settings Devices Tab Overview Devices tab enables you to configure settings for external devices of clients. To access available settings of Devices tab, click the tab on ViewSonic Client Setup. Devices Tab Overview 1 2 Interface Elements No. Name 1 Navigation area Click to select a setting item under Devices tab. 2 Configuration area Configures setting values when a setting item is selected Available Settings at a Glance Tab Setting Icon Section Page USB Storage Click to configure settings for USB storage devices Devices Audio Click to configure settings for audio devices

60 Configuring External Device Settings Configuring Settings for USB Storage Devices To configure settings for USB storage devices, please do the following: 1. On ViewSonic Client Setup, click Devices > USB Storage. 2. Click the drop-down menu to select the desired setting. Three options are available: Enable USB Storage, Read-Only Access, and Disable USB Storage. When Enable USB Storage is selected, settings of RDP / ICA connection entries under Applications tab may affect if you can use mapped USB storage devices in remote / virtual desktop sessions. For details, please refer to sections: Configuring Advanced RDP Connection Settings on page Configuring Advanced ICA Connection Settings on page 96 When Disable USB Storage is selected, Citrix ICA and VMware View / Horizon View sessions may still allow users to use locally attached USB storage devices through redirection. To really prevent the use of USB storage devices in virtual desktop sessions, some configurations in Citrix and VMware service delivery environments are required. 3. Click Save to store your change. 50

61 Configuring External Device Settings Disabling or Enabling Attached Audio Devices To disable/enable attached audio devices, please do the following: If you disable locally attached audio devices, client users are not allowed to perform audio playback or recording with these devices in an RDP / ICA / View session. To perform audio playback or recording with local audio devices in an RDP / ICA / View session, you need to enable locally attached audio devices here (the Audio setting item under Devices tab) and configure audio related settings (if any) in the RDP / ICA / View connection settings. For detailed instructions, please refer to sections: Configuring Advanced RDP Connection Settings on page Configuring Advanced ICA Connection Settings on page Configuring Advanced View Connection Settings on page On ViewSonic Client Setup, click Devices > Audio. 2. Click to check/uncheck Enable System Audio Device. 3. Click Save to confirm your selection. The change will not take effect until the client has been restarted. 51

62 Configuring User Interface Settings 4.4 Configuring User Interface Settings User Interface Tab Overview User Interface tab enables you to configure settings for the user interface of clients. To access available settings of User Interface tab, click the tab on ViewSonic Client Setup. User Interface Tab Overview 1 2 Interface Elements No. Name 1 Navigation area Click to select a setting item under User Interface tab. 2 Configuration area Configures setting values when a setting item is selected Available Settings at a Glance Tab Setting Icon Section Page User Interface Desktop Click to configure the display of standard desktop shortcuts for quick service access

63 Configuring User Interface Settings Configuring the Display of Standard Desktop Shortcuts for Quick Access The Desktop setting enables you to display or hide the standard desktop shortcuts for service quick access. Three standard desktop shortcuts are available: Citrix Receiver, Remote Desktop Connection, and VMware Horizon View Client, separately for quick service access of Citrix XenApp / XenDesktop / VDI-in-a-Box, Microsoft Remote Desktop / Remote Application (RemoteApp), and VMware View / VMware Horizon View. Remote Desktop Connection Citrix Receiver VMware Horizon View Client TIP You can use these standard desktop shortcuts to quickly access services. For detailed instructions, please refer to chapter 3 Getting Started on page 19. You can also customize your desktop shortcuts for quick service access. For detailed instructions on how to create and customize your own desktop shortcuts, please refer to section 4.5 Configuring Service Access Settings on page 54. To display or hide the standard desktop shortcuts for quick service access, please do the following: 1. On ViewSonic Client Setup, click User Interface > Desktop. 2. Click to check/uncheck Remote Desktop Connection, Citrix Receiver, or VMware View Client. 3. Click Save to apply. 53

64 Configuring Service Access Settings 4.5 Configuring Service Access Settings Applications Tab Overview Applications tab enables you to configure settings for service access on clients. To access available settings of Applications tab, click the tab on ViewSonic Client Setup. Applications Tab Overview 1 2 Interface Elements No. Name 1 Navigation area Click to select a setting item under Applications tab or to select a setting entry under a selected setting item. 2 Configuration area Configures setting values when a setting item or entry is selected. 54

65 Configuring Service Access Settings Available Settings at a Glance Tab Setting Icon Section Page Remote Desktop Click to configure RDP (Remote Desktop Protocol) connection settings and create access shortcuts on the desktop for RDP sessions Applications Citrix ICA Click to configure Citrix ICA (Independent Computing Architecture) connection settings and create access shortcuts on the desktop for ICA sessions VMware View Click to configure VMware View connection settings and create access shortcuts on the desktop for View sessions Web Browser Click to configure browser session settings and create access shortcuts on the desktop for browser sessions

66 Configuring Service Access Settings Configuring Basic RDP Connection Settings The Remote Desktop setting allows you to configure RDP (Remote Desktop Protocol) connection settings and create shortcuts on the desktop or Start screen for Remote Desktop services. You can access services for work simply through these shortcuts. For more information on Microsoft Remote Desktop services, please visit Microsoft website at Three connection types are available: Connection Type Page Remote Desktop Select to access remote desktops/applications. 57 Remote Web Access Select to access remote desktops/applications through a Web browser. 59 Web Feed Select to access remote applications through published Start screen tiles

67 Configuring Service Access Settings Connection Type: Remote Desktop To quickly configure RDP connection settings for Remote Desktop connection type, please do the following: 1. On ViewSonic Client Setup, click Applications > Remote Desktop. 2. The RDP Connection list appears in the Configuration area. If you haven t create any entry, the RDP Connection list will be empty. 3. Click Add on the top of the RDP Connection list to create a new entry of RDP connection. 57

68 Configuring Service Access Settings 4. On General sub-tab, type in the session name and the server/virtual machine address under the Server Settings section. The red asterisks indicate the required fields. The remote computer can be a physical server or a virtual machine. Please visit Microsoft s websites at or support.microsoft.com for more information. 5. Click Save to add this RDP connection entry. 6. The shortcut for Remote Desktop connection is automatically created on the desktop. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced RDP connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced RDP Connection Settings on page

69 Configuring Service Access Settings Connection Type: Remote Web Access To quickly configure RDP connection settings for Remote Web Access connection type, please do the following: Your SC-T46 supports only RD Web Access based on Windows Server 2012 R2; Windows Server 2008 R2 based is not supported. 1. On ViewSonic Client Setup, click Applications > Remote Desktop. 2. The RDP Connection list appears in the Configuration area. If you haven t create any entry, the RDP Connection list will be empty. 3. Click Add on the top of the RDP Connection list to create a new entry of RDP connection. 59

70 Configuring Service Access Settings 4. On General sub-tab, click the Connection Type drop-down menu to select Remote Web Access. 5. Type in the session name and connection URL through which Web-based remote applications/desktops is accessible. The red asterisks indicate the required fields. Consult your IT administrator for the appropriate connection URL. 6. Click Save to add this RDP connection entry. 7. The shortcut for Remote Web Access connection is automatically created on the desktop. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced RDP connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced RDP Connection Settings on page

71 Configuring Service Access Settings Connection Type: Web Feed To quickly configure RDP connection settings for Web Feed connection type, please do the following: Your SC-T46 supports only RD Web Access based on Windows Server 2012 R2; Windows Server 2008 R2 based is not supported. 1. On ViewSonic Client Setup, click Applications > Remote Desktop. 2. The RDP Connection list appears in the Configuration area. If you haven t create any entry, the RDP Connection list will be empty. 3. Click Add on the top of the RDP Connection list to create a new entry of RDP connection. 61

72 Configuring Service Access Settings 4. On General sub-tab, click the Connection Type drop-down menu to select Web Feed. 5. Type in the session name, the Web Feed URL through which remote applications is accessible, and your credentials for Web Feed. The red asterisks indicate the required fields. Consult your IT administrator about the appropriate Web Feed URL. 6. Click Update Now in the RemoteApp and Desktop Connections section. After completion, the result will be shown as below in that section. 7. Click Save to add this RDP connection entry. 8. The application tiles for Web Feed are automatically created on the Start screen. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced RDP connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced RDP Connection Settings on page

73 Configuring Service Access Settings Accessing Remote Desktop Services Connection Type: Remote Desktop To access Remote Desktop services, please do the following: 1. Double click the created (customized) shortcut on the desktop. You can also access Remote Desktop services through the standard desktop shortcut Remote Desktop Connection. For detailed instructions on how to access services via this standard shortcut, please refer to section 3.3 Accessing Microsoft Remote Desktop Services on page Follow the on-screen instructions and provide required credentials if needed. 3. The desired remote desktop will be displayed on the desktop in full screen (by default). The connection type of Remote Desktop also allows you to launch applicationonly sessions; only a specific application is launched rather than a full desktop. For details, please refer to Configuring Advanced RDP Connection Settings on page 68. Example: Windows MultiPoint Server

74 Configuring Service Access Settings Example: Windows Server 2012 Example: Windows 8 Enterprise 64

75 Configuring Service Access Settings Connection Type: Remote Web Access To access remote applications/desktops, please do the following: 1. Double click the created shortcut on the desktop. 2. A window appears prompting for credentials. A warning message about security might appear. Consult your IT administrator for details and ensure the connection is secure first. To by pass, click Continue to this website. Click to select Allow to enable ActiveX Control when a popup message appears at the bottom of the page. 3. Provide your credentials, and then click Sign in. 65

76 Configuring Service Access Settings 4. Click to select RemoteApp and Desktops or Connect to a remote PC. 5. Click icons or follow the on-screen instructions to launch applications or desktops. 66

77 Configuring Service Access Settings Connection Type: Web Feed To access remote applications, please do the following: 1. On Start screen, click the application tile to launch an application. 2. The application is opened on the desktop. 67

78 Configuring Service Access Settings Configuring Advanced RDP Connection Settings The table below provides a description of each setting item for RDP connections. Please see this table to configure advanced settings and customize your SC-T46 desktop shortcuts or Start screen tiles for service access. Please note that available settings vary with the selected connection type. Settings for the Connection Type of Remote Desktop For descriptions of settings for the connection type of Remote Web Access, please refer to Settings for the Connection Type of Remote Web Access on page 75. For descriptions of settings for the connection type of Web Feed, please refer to Settings for the Connection Type of Web Feed on page 77. General Sub-tab Server Settings Session Name Item Type in the name for Remote Desktop sessions. Sever Address Type in the computer name or IP address of the server/virtual machine where to deliver a Remote Desktop session. This table only provides descriptions for available settings when Remote Desktop is selected. Three connection types are available: Connection Type Option Remote Desktop Remote Web Access Web Feed Provides access to remote desktops/applications. Provides access to remote desktops/applications through a Web browser (Internet Explorer). Provides access to remote applications through published Start screen tiles. Connection Quality Select the setting that best describes the quality of your network connection. Three options are available: Very Fast (LAN), Fast (Broadband), and Slow (Modem). 68

79 Configuring Service Access Settings Select what to do next if the client cannot verify the identity of the remote computer. Three options are available: Connect and don t warn me, Warn me, and Do not connect. Server Authentication Option Connect and don t warn me Warn me Do not connect Connects anyway without any warning. Warns and allows users to choose whether to connect or not. Disallows the connection. Login Settings Item Username Type in the user/account name used for authentication. Password Type in the password of the user account used for authentication. Domain Type in the domain of the server. : Leave this field blank if the server doesn t belong to any domain. Common Settings Item Autostart When Startup Select whether to open a Remote Desktop session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the Remote Desktop session will be opened automatically. Select what to do when a Remote Desktop session is ended. Four options are available: Do Nothing, Restart Application, Reboot, and Shutdown. On Application Exit Option Do Nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a Remote Desktop session again. Restarts your thin client. Turns off your thin client. 69

80 Configuring Service Access Settings Options Sub-tab Programs Item Click the drop-down menu to enable/disable the Application mode. You can use this option to select the session type. Two remote session types are available: Remote Desktop (when the Application mode is disabled) Remote Application (when the Application mode is enabled) Start the following program on connection : Remote Application sessions are Remote sessions used to access only specific applications rather than full desktops. : Before you can open a Remote Application session, you need to add the desired application to the RemoteApp Programs list with RemoteApp Manager on the application hosted server. For detailed instructions on how to add a desired application to the RemoteApp Programs list on the server, please visit Microsoft Support website at support.microsoft.com. Type in the location of the desired application (on the host server) if Start the following program on connection is enabled. Start in the following folder : You can type in the location/path of the desired application in this field, and specify only the name of the application in Program path and file name (the next field). Or, you can type in the full path and name of the application in Program path and file name, and leave this field empty. Type in the path and name of the desired application if Start the following program on connection is enabled. Program path and file name Remote APP Windows Media Player Adobe Reader X Adobe Reader X Format Example C:\Programs Files (x86)\windows Media Player\wmplayer.exe C:\Programs Files (x86)\adobe\reader 10.0\Reader\ArcoRd32.exe C:\Programs Files (x86)\adobe\reader 10.0\Reader\ArcoRd32 : the file extension can be omitted. Window Settings Item Click the drop-down menu to select the desired color depth for a Remote Desktop session. Four options are available: 15 Bit, 16 Bit, 24 Bit, and 32 Bit. Color Depth : If RemoteFX is enabled, then no matter which color depth you choose here, 32 bit per pixel will be applied. : You can configure the upper limit of the color depth for a Remote Desktop session on the host server. In this case, no matter which color depth you choose here, the value cannot exceed the defined limit. Resolution Click the drop-down menu to select the desired display resolution on a Remote Desktop session. Twelve options are available: Fullscreen, 1920x1200, 1920x1080, 1680x1050, 1400x1050, 1440x900, 1280x1024, 1280x768, 1280x720, 1024x768, 800x600, and 640x

81 Configuring Service Access Settings Multi-Monitor Click the drop-down menu to enable/disable multiple displays in a Remote Desktop session. Display the connection bar when I use the full screen Click the drop-down menu to select if the Connection bar is displayed or not in full-screen mode. Connection Settings Item Click the drop-down menu to enable/disable printer mapping. When Enable is selected, users can access a local or network printer in a Remote Desktop session. Printer Mapping : You need to add the desired local or network printer(s) for your thin client first, and then enable this feature here to use that printer in a Remote Desktop session. : To add a local or network printer for your Windows Embedded-based thin client, go to Control Panel, click Hardware and Sound > Devices and Printers > Add a printer, and then follow the on-screen instructions to add the desired local or network printer. Click the drop-down menu to enable/disable Clipboard redirection. Clipboard Redirection : When Enable is selected, Clipboard can be used across local and remote desktops (in both directions). Click the drop-down menu to enable/disable smart card mapping. Smart Card Mapping When Enable is selected, users can access smart cards through a smart card reader in a Remote Desktop session. Click the drop-down menu to enable/disable port mapping. Port Mapping When Enable is selected, users can access attached devices using locally available ports, in a Remote Desktop session. : The types and availability of device ports on thin clients may vary, depending on your product models. Local Resources Settings Item Click the drop-down menu to configure the computer sounds and audio playback setting in a Remote Desktop session. Three options are available: Bring to this computer, Do not play, and Leave at remote computer. Remote Audio Playback Option Bring to this computer Do not play Allows computer sounds and audio playback in a Remote Desktop session using locally attached audio devices. Disables computer sounds and audio playback in a Remote Desktop session. Leave at remote computer Leave computer sounds and audio playback at the remote computer. 71

82 Configuring Service Access Settings Click the drop-down menu to configure the audio recording setting in a Remote Desktop session. Two options are available: Recording from this computer and Do not record. Remote Audio Recording Option Recording from this computer Do not record Allows audio recording in a Remote Desktop session using locally attached audio devices. Disables audio recording in a Remote Desktop session using locally attached audio devices. : When Leave at remote computer is selected on the drop-down menu of Remote Audio Playback, this setting item will be grayed out. Apply Windows key combinations Click the drop-down menu to select where to apply Windows key combinations. Three options are available: On this computer, On the remote computer, Only when using the full screen. Drives Click the drop-down menu to enable/disable locally attached drives in a Remote Desktop session. Supported plug and play devices Click the drop-down menu to enable/disable the supported plug and play devices in a Remote Desktop session. 72

83 Configuring Service Access Settings Click to enable/disable locally attached RemoteFX USB devices. : To use RemoteFX USB devices in remote desktops, you need to configure the policy setting about device redirection to allow RemoteFX USB Device Redirection as well. To do so, please follow the steps below: 1. Log in to your SC-T46 with an administrative account. 2. Disable UWF (Unified Write Filter) through ViewSonic Client Setup (See Configuring UWF (Unified Write Filter) on page 47). 3. On the desktop or Start screen, move your mouse to the bottom-right corner. The charms appear. Charms: Search, Share, Start, Devices, Settings RemoteFX USB redirection 4. Click Search to select the Search charm. 5. Type group policy in the Search charm, and then click Settings. Edit group policy appears on the left. 6. Click to select Edit group policy. 7. On the opened window, select Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client > RemoteFX USB Device Redirection > Allow RDP redirection of other supported RemoteFX USB devices from this computer. 8. Select Enabled and to which users this setting applies: Administrators Only or Administrators and Users, and then click OK. 9. Enable UWF through ViewSonic Client Setup. 73

84 Configuring Service Access Settings RD Gateway Sub-tab Connection Settings Item RD Gateway Server Settings Click the drop-down menu to choose if a RD Gateway server is used, automatically detected, or manually configured. Three options are available: Automatically detect RD Gateway server settings, Use these RD Gateway server settings, and Do not use an RD Gateway server. Sever Name Type the IP address / URL / FQDN of the RD Gateway server. : Consult your network administrator for details. Click the drop-down menu to select the logon method. Three options are available: Allow me to select later, Ask for password (NTLM), and Smart card. Logon method Option Allow me to select later Ask for password (NTLM) Smart card Users can select a logon method while connecting to the server. Users will be prompted for a password while connecting to the server. Users will be prompted for a smart card while connecting to the server. Bypass RD Gateway server for local addresses Check to prevent traffic to and from local network addresses from being routed through the RD Gateway server and make a connection faster. Logon Settings Item Use my RD Gateway credentials for the remote computer Check to use the same set of credentials for authenticating to both the RD Gateway server and the remote computer. 74

85 Configuring Service Access Settings Settings for the Connection Type of Remote Web Access For descriptions of settings for the connection type of Remote Desktop, please refer to Settings for the Connection Type of Remote Desktop on page 68. For descriptions of settings for the connection type of Web Feed, please refer to Settings for the Connection Type of Web Feed on page 77. General Sub-tab Server Settings Session Name Item Type in the name for Remote Web Access sessions. Connection URL Type in the connection URL through which RD Web Access is available. This table only provides descriptions for available settings when Remote Web Access is selected. Three connection types are available: Connection Type Option Remote Desktop Remote Web Access Web Feed Provides access to remote desktops/applications. Provides access to remote desktops/applications through a Web browser (Internet Explorer). Provides access to remote applications through published Start screen tiles. Common Settings Item Autostart When Startup Select whether to open a Remote Desktop session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the Remote Desktop session will be opened automatically. Select what to do when a Remote Desktop session is ended. Four options are available: Do Nothing, Restart Application, Reboot, and Shutdown. On Application Exit Option Do Nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a Remote Desktop session again. Restarts your thin client. Turns off your thin client. 75

86 Configuring Service Access Settings Options Sub-tab No options are available under the Options sub-tab in the connection type of Remote Web Access. RD Gateway Sub-tab No options are available under the RD Gateway sub-tab in the connection type of Remote Web Access. 76

87 Configuring Service Access Settings Settings for the Connection Type of Web Feed For descriptions of settings for the connection type of Remote Desktop, please refer to Settings for the Connection Type of Remote Desktop on page 68. For descriptions of settings for the connection type of Remote Web Access, please refer to Settings for the Connection Type of Remote Web Access on page 75. General Sub-tab Server Settings Session Name Item Type in the name for Web Feed sessions. Web Feed URL Type in the URL through which RD Web Feed is accessible. This table only provides descriptions for available settings when Web Feed is selected. Three connection types are available: Connection Type Option Remote Desktop Remote Web Access Web Feed Provides access to remote desktops/applications. Provides access to remote desktops/applications through a Web browser (Internet Explorer). Provides access to remote applications through published Start screen tiles. Login Settings Item Username Type in the user/account name used for authentication. Password Type in the password of the user account used for authentication. Domain Type in the domain of the server. : Leave this field blank if the server doesn t belong to any domain. RemoteApp and Desktop Connection Item Update Now Click to fetch and update the published applications list from the server. 77

88 Configuring Service Access Settings Options Sub-tab Window Settings Item Click the drop-down menu to select the desired color depth for a Remote Desktop session. Four options are available: 15 Bit, 16 Bit, 24 Bit, and 32 Bit. Color Depth : If RemoteFX is enabled, then no matter which color depth you choose here, 32 bit per pixel will be applied. : You can configure the upper limit of the color depth for a Remote Desktop session on the host server. In this case, no matter which color depth you choose here, the value cannot exceed the defined limit. Resolution Click the drop-down menu to select the desired display resolution on a Remote Desktop session. Twelve options are available: Fullscreen, 1920x1200, 1920x1080, 1680x1050, 1400x1050, 1440x900, 1280x1024, 1280x768, 1280x720, 1024x768, 800x600, and 640x480. Multi-Monitor Click the drop-down menu to enable/disable multiple displays in a Remote Desktop session. Display the connection bar when I use the full screen Click the drop-down menu to select if the Connection bar is displayed or not in full-screen mode. Local Resources Settings Item Apply Windows key combinations Click the drop-down menu to select where to apply Windows key combinations. Three options are available: On this computer, On the remote computer, Only when using the full screen. 78

89 Configuring Service Access Settings Click to enable/disable locally attached RemoteFX USB devices. : To use RemoteFX USB devices in remote desktops, you need to configure the policy setting about device redirection to allow RemoteFX USB Device Redirection as well. To do so, please follow the steps below: 1. Log in to your SC-T46 with an administrative account. 2. Disable UWF (Unified Write Filter) through ViewSonic Client Setup (See Configuring UWF (Unified Write Filter) on page 47). 3. On the desktop or Start screen, move your mouse to the bottom-right corner. The charms appear. Charms: Search, Share, Start, Devices, Settings RemoteFX USB redirection 4. Click Search to select the Search charm. 5. Type group policy in the Search charm, and then click Settings. Edit group policy appears on the left. 6. Click to select Edit group policy. 7. On the opened window, select Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client > RemoteFX USB Device Redirection > Allow RDP redirection of other supported RemoteFX USB devices from this computer. 8. Select Enabled and to which users this setting applies: Administrators Only or Administrators and Users, and then click OK. 9. Enable UWF through ViewSonic Client Setup. 79

90 Configuring Service Access Settings RD Gateway Sub-tab No options are available under the RD Gateway sub-tab in the connection type of Remote Web Access. 80

91 Configuring Service Access Settings Configuring Basic ICA Connection Settings The Citrix ICA setting allows you to configure ICA connections for Citrix services and create shortcuts on the local desktop for service access. You can access virtual desktops and applications for work simply through these shortcuts. For more information on Citrix desktop virtualization solutions, please visit Citrix website at or Citrix Knowledge Center at support.citrix.com. You can also access Citrix services through the Internet Explorer or the standard desktop shortcut Citrix Receiver. For detailed instructions on how to access services via this standard desktop shortcut, please refer to section 3.2 Accessing Citrix Services on page 22. The following topics in this section will guide you through the steps of creating and customizing your own service access shortcuts on the desktop and Start menu. To configure connection settings for Citrix VDI-in-a-Box, you can choose Web Logon or XenDesktop connection type. Connection Type: Web Logon To quickly configure ICA connection settings for the connection type of Web Logon, please do the following: 1. On ViewSonic Client Setup, click Applications > Citrix ICA. 2. The available ICA Connection list appears in the Configuration area. 81

92 Configuring Service Access Settings If you haven t create any entry, the ICA Connection list will be empty. 3. Click Add on the top of the ICA Connection list to create a new entry of ICA connection. 4. On General sub-tab, leave the connection type as Web Logon as default, and then type in the desired session name and the IP address / URL / FQDN of the server through which Citrix services are accessible under the Server Settings section. The applicable or best suitable information type of the server side may vary with your Citrix environment. Consult your IT administrator for more information. 5. Click Save to add this ICA connection entry. The access shortcut will be created automatically on the desktop. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced ICA connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced ICA Connection Settings on page

93 Configuring Service Access Settings Connection Type: XenDesktop To quickly configure ICA connection settings for the connection type of XenDesktop, please do the following: 1. On ViewSonic Client Setup, click Applications > Citrix ICA. 2. The available ICA Connection list appears in the Configuration area. If you haven t create any entry, the ICA Connection list will be empty. 3. Click Add on the top of the ICA Connection list to create a new entry of ICA connection. 4. On General sub-tab, click the Connection Type drop-down menu to select XenDesktop. 83

94 Configuring Service Access Settings 5. Type the session name, the IP address / FQDN of the server through which XenDesktop is accessible, user credentials, the domain of the server, and then click the Search icon to discover available desktop groups. The applicable or best suitable information type of the server side may vary with your Citrix environment. Consult your IT administrator for more information. The Search icon works only when required data (fields marked with a red asterisk) have been provided. 6. Upon completion, the Search Dialog window appears for you to select the desktop group. Click the drop-down menu to select the desired desktop group, and then click Select to confirm. 7. The selected desktop group name automatically appears in the Desktop Group field. 8. Click Save to confirm. The access shortcut will be created automatically on the desktop. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced ICA connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced ICA Connection Settings on page

95 Configuring Service Access Settings Connection Type: XenApp To quickly configure ICA connection settings for the connection type of XenApp, please do the following: 1. On ViewSonic Client Setup, click Applications > Citrix ICA. 2. The available ICA Connection list appears in the Configuration area. If you haven t create any entry, the ICA Connection list will be empty. 3. Click Add on the top of the ICA Connection list to create a new entry of ICA connection. 4. On General sub-tab, click the Connection Type drop-down menu to select XenApp. 85

96 Configuring Service Access Settings 5. Type the session name, the IP address / FQDN of the server through which XenApp is accessible, user credentials, the domain of the server, and then click the Search icon to discover available applications. The applicable or best suitable information type of the server side may vary with your Citrix environment. Consult your IT administrator for more information. The Search icon works only when required data (fields marked with a red asterisk) have been provided. If your XenApp server doesn t belong to any domain, just type its computer name in the Domain field. 6. Upon completion, the Search Dialog window appears for you to select the application. Click the drop-down menu to select the desired application, and then click Select to confirm. 7. The selected application name automatically appears in the Application Name field. 8. Click Save to confirm. The access shortcut will be created automatically on the desktop. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced ICA connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced ICA Connection Settings on page

97 Configuring Service Access Settings Connection Type: Server Connection To quickly configure ICA connection settings for the connection type of Server Connection, please do the following: 1. On ViewSonic Client Setup, click Applications > Citrix ICA. 2. The available ICA Connection list appears in the Configuration area. If you haven t create any entry, the ICA Connection list will be empty. 3. Click Add on the top of the ICA Connection list to create a new entry of ICA connection. 4. On General sub-tab, click the Connection Type drop-down menu to select Server Connection. 87

98 Configuring Service Access Settings 5. Type the session name, the IP address / FQDN of the server, user credentials, and the domain of the server. The applicable or best suitable information type of the server side may vary with your Citrix environment. Consult your IT administrator for more information. Only connections to XenApp servers are supported by this connection type. 6. Click Save to confirm. The access shortcut will be created automatically on the desktop. Depending on your plan of service delivery and the configuration of your server(s), you may need to configure other advanced ICA connection settings for service access. For more information on other available settings, please refer to section Configuring Advanced ICA Connection Settings on page

99 Configuring Service Access Settings Accessing Citrix Services For Connection Types of XenDesktop, XenApp, and Server Connection To access Citrix services, please do the following: 1. Double click the created (customized) shortcut on the desktop. You can also access Citrix services through the standard desktop shortcut Citrix Receiver. For details on how to access services via the standard desktop shortcut, please refer to section 3.2 Accessing Citrix Services on page The desired application or desktop is displayed on the screen. For Connection Types of Web Logon To access Citrix services, please do the following: 1. Double click the created (customized) shortcut on the desktop. You can also access Citrix services through the standard desktop shortcut Citrix Receiver. For details on how to access services via the standard desktop shortcut, please refer to section 3.2 Accessing Citrix Services on page The Web browser is launched with the Citrix Logon screen. Logon Screen Example: XenApp 6.5 Platinum 89

100 Configuring Service Access Settings Logon Screen Example: XenDesktop 5.6 Platinum Logon Screen Example: XenApp and XenDesktop 7.5 Platinum 90

101 Configuring Service Access Settings 3. Type in the required credentials and domain name, and then click Log On. If your service-hosted server doesn t belong to any domain, type in the server name instead if required. 4. Click to select the desired application(s) or desktop(s). Screen for On-Demand Applications: XenApp 6.5 Platinum 91

102 Configuring Service Access Settings Screen for On-Demand Desktops: XenDesktop 5.6 Platinum Screen for On-Demand Applications: XenApp 7.5 Platinum 92

103 Configuring Service Access Settings Screen for On-Demand Desktops: XenDesktop 7.5 Platinum 5. The selected application(s) or desktop(s) will be displayed on the screen. Example: Desktop Delivered by XenDesktop 5.6 Platinum Windows 7 Ultimate 93

104 Configuring Service Access Settings Example: Desktop Delivered by XenDesktop 7.5 Platinum Windows Server 2008 R2 Example: Applications Delivered by XenApp 6.5 Platinum PowerPoint Viewer, Adobe Reader, and Skype 94

105 Configuring Service Access Settings Example: Applications Delivered by XenApp 7.5 Platinum PowerPoint Viewer, Adobe Reader, and Mozilla Firefox 95

106 Configuring Service Access Settings Configuring Advanced ICA Connection Settings The table below provides a description of each setting item for ICA connections. Please refer to this table to configure advanced settings and customize shortcuts on the desktop and Start menu for service access. Please note that available settings vary depending on the selected connection type. Settings for the Connection Type of Web Logon For descriptions of available settings for the connection type of XenDesktop, please refer to Settings for the Connection Type of XenDesktop on page 98. For descriptions of available settings for the connection type of XenApp, please refer to Settings for the Connection Type of XenApp on page 101. For descriptions of settings for the connection type of Server Connection, please refer to Settings for the Connection Type of Server Connection on page 104. General Sub-tab Server Settings Session Name Item Type in the name for Citrix ICA sessions. This table only provides descriptions for available settings when Web Logon is selected. Four connection types are available: Connection Type Option Web Logon XenDesktop XenApp Server Connection Provides application, desktop, and content access services through the interface of a Web browser (Internet Explorer). Provides desktop delivery services. Provides application delivery services. Provides full server access services for administrators (XenApp servers only). : When Web Logon is selected, your SC-T46 will use a Web browser for service access. The Internet Explorer is always used no matter if you have installed other browsers and which browser you have set as default. For more details, please refer to section Accessing Citrix Services on page 89. Sever Address Type in the IP address / URL / FQDN of the server through which Citrix services are accessible. 96

107 Configuring Service Access Settings Common Settings Item Autostart When Startup Select whether to open a Citrix ICA session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the Citrix ICA session will be opened automatically. On Application Exit Select what to do when a Citrix ICA session is ended. Four options are available: Do nothing, Restart Application, Reboot, and Shutdown. Option Do nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a Citrix ICA session again. Restarts your thin client. Turns off your thin client. Application Sub-tab Web Settings Item Click the drop-down menu to select the desired browser window mode. Two options are available: Full Screen and Normal Mode. Mode Setting Option Full Screen Normal Mode The browser is opened in the Full Screen mode. The browser is opened in the Normal mode. : This setting item is available only when Web Logon is selected in the Connection Type field. This type of connection allows you to access services through the interface of the Web browser. : The used Web browser for service access is always the Internet Explorer, no matter which browser you set as the default. 97

108 Configuring Service Access Settings Settings for the Connection Type of XenDesktop For descriptions of available settings for the connection type of Web Logon, please refer to Settings for the Connection Type of Web Logon on page 96. For descriptions of available settings for the connection type of XenApp, please refer to Settings for the Connection Type of XenApp on page 101. For descriptions of settings for the connection type of Server Connection, please refer to Settings for the Connection Type of Server Connection on page 104. General Sub-tab Server Settings Session Name Item Type in the name for Citrix ICA sessions. This table only provides descriptions for available settings when XenDesktop is selected. Four connection types are available: Connection Type Option Web Logon XenDesktop XenApp Server Connection Provides application, desktop, and content access services through the interface of a Web browser (Internet Explorer). Provides desktop delivery services. Provides application delivery services. Provides full server access services for administrators (XenApp servers only). Sever Address Username Password Domain Type in the IP address / FQDN of the server through which XenDesktop is accessible. Type in the user/account name used for authentication. Type in the password of the user account used for authentication. Type in the domain of the server. Type in the desktop group. Desktop Group : You can use the Search icon in front of the field to discover available desktop groups. For detailed instructions, please refer to Connection Type: XenDesktop on page

109 Configuring Service Access Settings Common Settings Item Autostart When Startup Select whether to open a Citrix ICA session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the Citrix ICA session will be opened automatically. On Application Exit Select what to do when a Citrix ICA session is ended. Four options are available: Do nothing, Restart Application, Reboot, and Shutdown. Option Do nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a Citrix ICA session again. Restarts your thin client. Turns off your thin client. Application Sub-tab Window Settings Item Click the drop-down menu to select the desired color quality for a Citrix ICA session. Three options are available: No preference, Better Speed (16-bit), and Better Appearance (32-bit). Requested Color Quality Option No preference Better Speed (16-bit) Better Appearance (32-bit) No preference for a specific color quality. The 16-bit color quality is used for better display speed. The 32-bit color quality is used for better desktop appearance. Click the drop-down menu to select the desired window size of a Citrix ICA session. Eight options are available: Default, Seamless, Full Screen, 640 x 480, 800 x 600, 1024 x 768, 1280 x 1024, and 1600 x : When the XenDesktop toolbar is enabled on the server side, you may not be able to change the window size. Window Size : For more information about how to disable the XenDesktop toolbar, please visit Citrix websites at support.citrix.com or for online help. : In case that you don t want to disable the toolbar, you can use the toolbar or your mouse to resize the launched window if needed. 99

110 Configuring Service Access Settings Device Mapping Item Mapping Local Drive Click the drop-down menu to enable/disable the mapping of the local drive(s) in a Citrix ICA session. If Yes is selected, the locally attached drive(s) will become available in launched Citrix ICA sessions. Mapping Local Serial Ports Click the drop-down menu to enable/disable the mapping of the local serial device(s) in a Citrix ICA session. If Yes is selected, the locally attached serial device(s) will become available in launched Citrix ICA sessions. Mapping local Printers Click the drop-down menu to enable/disable the mapping of the local printer(s) in a Citrix ICA session. If Yes is selected, the locally attached printer(s) will become available in launched Citrix ICA sessions. Connection Settings Item Network Protocol Click the drop-down menu to select the protocol(s) used for connection. Three options are available: TCP/IP, TCP/IP + HTTP server location, and SSL/TLS + HTTPS server location. Click the drop-down menu to disable audio playback or choose the desired sound quality in a Citrix ICA session. Click the drop-down menu to disable audio playback or to configure the quality setting for audio playback in a Citrix ICA session. Four options are available: High - high definition audio, Medium - optimized for speech, Low - for low-speed connections, and Off. Audio Quality Option High - high definition audio Medium - optimized for speech Low - for low-speed connections Off Allows endpoint devices to play a sound file at its native data transfer rate. This is recommended for connections where bandwidth is plentiful and sound quality is important. Compresses any sounds sent to endpoint devices to a maximum of 64Kbps, resulting in a moderate decrease in the quality of the sound. This option is suitable for speeches and recommended for most LANbased connections. Compresses any sounds sent to endpoint devices to a maximum of 16Kbps, resulting in a significant decrease in the quality of the sound. This option is suitable for low-bandwidth connections, allowing reasonable audio performance during a low-speed connection. Disables audio playback in opened ICA sessions. Encryption Click the drop-down menu to select the desired encryption method. Five options are available: Basic, RC5 128 bit (login only), RC5 40 bit, RC5 56 bit, RC5 128 bit. Apply Windows key combinations Click the drop-down menu to select where to apply Windows key combinations. Three options are available: On the local desktop, On the remote desktop, In full screen desktops only. 100

111 Configuring Service Access Settings Settings for the Connection Type of XenApp For descriptions of available settings for the connection type of Web Logon, please refer to Settings for the Connection Type of Web Logon on page 96. For descriptions of available settings for the connection type of XenDesktop, please refer to Settings for the Connection Type of XenDesktop on page 98. For descriptions of settings for the connection type of Server Connection, please refer to Settings for the Connection Type of Server Connection on page 104. General Sub-tab Server Settings Session Name Item Type in the name for Citrix ICA sessions. This table only provides descriptions for available settings when XenApp is selected. Four connection types are available: Connection Type Option Web Logon XenDesktop XenApp Server Connection Provides application, desktop, and content access services through the interface of a Web browser (Internet Explorer). Provides desktop delivery services. Provides application delivery services. Provides full server access services for administrators (XenApp servers only). Sever Address Username Password Type in the IP address / FQDN of the server through which XenApp is accessible. Type in the user/account name used for authentication. Type in the password of the user account used for authentication. Type in the domain of the server. Domain : Type in the full computer/server name if your XenApp server doesn t belong to any domain. Type in the application name. Application Name : You can use the Search icon in front of the field to discover available applications. For detailed instructions, please refer to Connection Type: XenApp on page

112 Configuring Service Access Settings Common Settings Item Autostart When Startup Select whether to open a Citrix ICA session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the Citrix ICA session will be opened automatically. On Application Exit Select what to do when a Citrix ICA session is ended. Four options are available: Do nothing, Restart Application, Reboot, and Shutdown. Option Do nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a Citrix ICA session again. Restarts your thin client. Turns off your thin client. Application Sub-tab Window Settings Item Click the drop-down menu to select the desired color quality for a Citrix ICA session. Three options are available: No preference, Better Speed (16-bit), and Better Appearance (32-bit). Requested Color Quality Option No preference Better Speed (16-bit) Better Appearance (32-bit) No preference for a specific color quality. The 16-bit color quality is used for better display speed. The 32-bit color quality is used for better desktop appearance. Window Size Click the drop-down menu to select the desired window size of a Citrix ICA session. Eight options are available: Default, Seamless, Full Screen, 640 x 480, 800 x 600, 1024 x 768, 1280 x 1024, and 1600 x Device Mapping Item Mapping Local Drive Click the drop-down menu to enable/disable the mapping of the local drive(s) in a Citrix ICA session. If Yes is selected, the locally attached drive(s) will become available in launched Citrix ICA sessions through this connection. Mapping Local Serial Ports Click the drop-down menu to enable/disable the mapping of the local serial device(s) in a Citrix ICA session. If Yes is selected, the locally attached serial device(s) will become available in launched Citrix ICA sessions. 102

113 Configuring Service Access Settings Mapping local Printers Click the drop-down menu to enable/disable the mapping of the local printer(s) in a Citrix ICA session. If Yes is selected, the locally attached printer(s) will become available in launched Citrix ICA sessions through this connection. Connection Settings Item Network Protocol Click the drop-down menu to select the protocol(s) used for connection. Three options are available: TCP/IP, TCP/IP + HTTP server location, and SSL/TLS + HTTPS server location. Click the drop-down menu to disable audio playback or choose the desired sound quality in a Citrix ICA session. Click the drop-down menu to disable audio playback or to configure the quality setting for audio playback in a Citrix ICA session. Four options are available: High - high definition audio, Medium - optimized for speech, Low - for low-speed connections, and Off. Audio Quality Option High - high definition audio Medium - optimized for speech Low - for low-speed connections Off Allows endpoint devices to play a sound file at its native data transfer rate. This is recommended for connections where bandwidth is plentiful and sound quality is important. Compresses any sounds sent to endpoint devices to a maximum of 64Kbps, resulting in a moderate decrease in the quality of the sound. This option is suitable for speeches and recommended for most LANbased connections. Compresses any sounds sent to endpoint devices to a maximum of 16Kbps, resulting in a significant decrease in the quality of the sound. This option is suitable for low-bandwidth connections, allowing reasonable audio performance during a low-speed connection. Disables audio playback in opened ICA sessions. Encryption Click the drop-down menu to select the desired encryption method. Five options are available: Basic, RC5 128 bit (login only), RC5 40 bit, RC5 56 bit, RC5 128 bit. Apply Windows key combinations Click the drop-down menu to select where to apply Windows key combinations. Three options are available: On the local desktop, On the remote desktop, In full screen desktops only. 103

114 Configuring Service Access Settings Settings for the Connection Type of Server Connection For descriptions of available settings for the connection type of Web Logon, please refer to Settings for the Connection Type of Web Logon on page 96. For descriptions of available settings for the connection type of XenDesktop, please refer to Settings for the Connection Type of XenDesktop on page 98. For descriptions of settings for the connection type of XenApp, please refer to Settings for the Connection Type of XenApp on page 101. General Sub-tab Server Settings Session Name Item Type in the name for Citrix ICA sessions. This table only provides descriptions for available settings when Server Connection is selected. Four connection types are available: Connection Type Option Web Logon XenDesktop XenApp Server Connection Provides application, desktop, and content access services through the interface of a Web browser (Internet Explorer). Provides desktop delivery services. Provides application delivery services. Provides full server access services for administrators (XenApp servers only). Type in the IP address / URL / FQDN of the XenApp server. Sever Address : Server Connection only supports connections to XenApp servers. Username Type in the user/account name used for authentication. Password Type in the password of the user account used for authentication. Type in the domain of the server. Domain : Type in the full computer/server name if the server doesn t belong to any domain. 104

115 Configuring Service Access Settings Common Settings Item Autostart When Startup Select whether to open a Citrix ICA session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the Citrix ICA session will be opened automatically. On Application Exit Select what to do when a Citrix ICA session is ended. Four options are available: Do nothing, Restart Application, Reboot, and Shutdown. Option Do nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a Citrix ICA session again. Restarts your thin client. Turns off your thin client. Application Sub-tab Window Settings Item Click the drop-down menu to select the desired color quality for a Citrix ICA session. Three options are available: No preference, Better Speed (16-bit), and Better Appearance (32-bit). Requested Color Quality Option No preference Better Speed (16-bit) Better Appearance (32-bit) No preference in a specific color quality. The 16-bit color quality is used for better display speed. The 32-bit color quality is used for better desktop appearance. Window Size Click the drop-down menu to select the desired window size of a Citrix ICA session. Eight options are available: Default, Seamless, Full Screen, 640 x 480, 800 x 600, 1024 x 768, 1280 x 1024, and 1600 x Device Mapping Item Mapping Local Drive Click the drop-down menu to enable/disable the mapping of the local drive(s) in a Citrix ICA session. If Yes is selected, the locally attached drive(s) will become available in launched Citrix ICA sessions through this connection. Mapping Local Serial Ports Click the drop-down menu to enable/disable the mapping of the local serial device(s) in a Citrix ICA session. If Yes is selected, the locally attached serial device(s) will become available in launched Citrix ICA sessions. 105

116 Configuring Service Access Settings Mapping local Printers Click the drop-down menu to enable/disable the mapping of the local printer(s) in a Citrix ICA session. If Yes is selected, the locally attached printer(s) will become available in launched Citrix ICA sessions through this connection. Connection Settings Item Network Protocol Click the drop-down menu to select the protocol(s) used for connection. Three options are available: TCP/IP, TCP/IP + HTTP server location, and SSL/TLS + HTTPS server location. Click the drop-down menu to disable audio playback or choose the desired sound quality in a Citrix ICA session. Click the drop-down menu to disable audio playback or to configure the quality setting for audio playback in a Citrix ICA session. Four options are available: High - high definition audio, Medium - optimized for speech, Low - for low-speed connections, and Off. Audio Quality Option High - high definition audio Medium - optimized for speech Low - for low-speed connections Off Allows endpoint devices to play a sound file at its native data transfer rate. This is recommended for connections where bandwidth is plentiful and sound quality is important. Compresses any sounds sent to endpoint devices to a maximum of 64Kbps, resulting in a moderate decrease in the quality of the sound. This option is suitable for speeches and recommended for most LANbased connections. Compresses any sounds sent to endpoint devices to a maximum of 16Kbps, resulting in a significant decrease in the quality of the sound. This option is suitable for low-bandwidth connections, allowing reasonable audio performance during a low-speed connection. Disables audio playback in opened ICA sessions. Encryption Click the drop-down menu to select the desired encryption method. Five options are available: Basic, RC5 128 bit (login only), RC5 40 bit, RC5 56 bit, RC5 128 bit. Apply Windows key combinations Click the drop-down menu to select where to apply Windows key combinations. Three options are available: On the local desktop, On the remote desktop, In full screen desktops only. 106

117 Configuring Service Access Settings Configuring Basic VMware View Connection Settings The VMware View setting enables you to configure View connection settings for VMware View or Horizon View desktop services and create shortcuts on the desktop and Start menu for service access. You can access on-demand desktop services for work simply through these shortcuts. For more information on VMware desktop virtualization solutions, please visit VMware website at You can also access VMware View or Horizon View services through the standard desktop shortcut VMware Horizon View Client. For detailed instructions on how to access services via the standard desktop shortcut, please refer to chapter 3 Getting Started on page 19 or the Quick Start Guide for SC-T46. The following sections will guide you through the steps of creating your own service access shortcuts on the desktop. To quickly configure VMware View connection settings, please do the following: 1. On ViewSonic Client Setup, click Applications > VMware View. 2. The View Connection list appears in the Configuration area. 107

118 Configuring Service Access Settings If you haven t create any entry, the View Connection list will be empty. 3. Click Add on the top of the View Connection list to add a new entry of View connection. 4. Type in the desired session name, and then click Save to confirm. This is the only required field for the creation of a service access shortcut on the desktop. Other data can be provided during the period of service access. Depending on your needs, you might choose to type in more other data. 5. The new entry is added to the View Connection list and the access shortcut is created automatically on the desktop. 108

119 Configuring Service Access Settings Accessing VMware View or Horizon View Services To access VMware View or Horizon View services, please do the following: 1. Double click the created (customized) access shortcut on the desktop. 2. A window appears allowing you to add the name or IP address of the View Connection Server. 3. Double-click Add Server icon or click + Add Server in the top-right corner. 4. A window appears prompting for the name or IP address of the View Connection Server. Enter the required information, and then click Connect. 5. A window may appear with a certificate message about the remote server. Consult your IT administrator for details and ensure the connection is secure first. To bypass, click Continue. 6. A window may appear with a Welcome message. Click OK to continue. 109

120 Configuring Service Access Settings 7. Provide your user name and password on the opened window, and then click Login. 8. A window appears with available desktops for your credentials. Double-click to select the desired desktop. 9. The desktop will be displayed on the screen (in full-screen by default). 110

121 Configuring Service Access Settings Configuring Advanced View Connection Settings The table below provides a description of each setting item for View connections. Please refer to this table to configure advanced settings and customize shortcuts on the desktop and Start menu for service access. General Sub-tab Server Settings Session Name Item Type in the name for VMware View or Horizon View sessions. Type in the computer name or IP address of the View Connection Server. Connection Server : For more information on View Connection Sever, please visit VMware website at Port Type in the port number used to communicate with the View Connection Server. To use the default value, simply leave it blank. Use secure connection (SSL) Check/Uncheck to enable/disable secure connection. Click to select whether to verify the identity of the remote server and whether to connect to an untrusted server. Three options are available: Do not verify server identity certificates, Warn before connecting to untrusted servers, and Never connect to untrusted servers. Certificate checking mode Option Do not verify server identity certificates Warn before connecting to untrusted servers Never connect to untrusted servers Do not verify the identity of the remote server and connect to it anyway. Warns and allows users to choose whether to connect or not. Disallows untrusted connections. Login Settings Item Log in as current user Check to log in to VMware View or Horizon View services with the current user credentials. When checked, the User Name, Password, and Domain Name fields will be grayed out. User Name Type in the user name for authentication. Password Type in the password for authentication. Domain Name Type in the domain name of the View Connection Sever. Type in the desktop name. Or, leave it blank for users to select one. Desktop Name : If Manual is selected for the Display Protocol field below, this field will be grayed out. 111

122 Configuring Service Access Settings Click the drop-down menu to select the display protocol. Three options are available: Manual, Microsoft RDP, and PCoIP. Display Protocol Option Manual Microsoft RDP PCoIP Manually select the desired display protocol. Use Microsoft RDP as the display protocol. Use VMware PCoIP as the display protocol. Common Settings Item Autostart When Startup Select whether to open a VMware View or Horizon View session automatically or not when Windows Embedded starts. If Yes is selected, when you log in to the system, the VMware View or Horizon View session will be opened automatically. On Application Exit Select what to do when a VMware View or Horizon View session is ended. Four options are available: Do Nothing, Restart Application, Reboot, and Shutdown. Option Do Nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a View or Horizon View session again. Restarts your thin client. Turns off your thin client. Application Sub-tab Window Settings Item Click the drop-down menu to select the desired display size of a View desktop. Five options are available: Full Screen, Multi Monitor, Large Window, and Small Window. Display Option Full Screen Multi Monitor Large Window Small Window Opens the selected View desktop in full screen. Opens the selected View desktop in multiple displays. Opens the selected View desktop in a large window. Opens the selected View desktop in a small window. 112

123 Configuring Service Access Settings Configuring Web Browser Settings The Web Browser setting item allows you to configure browser session settings and create shortcuts on the desktop or Start menu for browser sessions. Configuring General Browser Session Settings To configure general browser session settings, please do the following: 1. On ViewSonic Client Setup, click Applications > Web Browser > Global Setting. 2. Refer to the table below to set up home page, proxy, and automatic configuration settings, and then click Save to apply. Basic Settings Item Home Page Type in the URL of a Web page for quick access via the Home button. Proxy Settings Item Use a proxy server for your LAN Check to use a proxy server in your local area network. HTTP Proxy Server Type in the IP address of the proxy server. HTTP Proxy Port Type in the communication port of the proxy server. No Proxy For Type in the IP address(es) to bypass the proxy server. 113

124 Configuring Service Access Settings Automatic Configuration Item Automatically detect settings Check to automatically detect browser settings. Use automatic configuration script Check to allow automatic configuration and indicate the IP address where a configuration file is located. Address Type in the IP address when Use automatic configuration script is selected. Configuring Specific Browser Session Settings To configure specific browser session settings and create shortcuts on the desktop and Start menu, please do the following: TIP You can use this feature to create a desktop shortcut for a specific web page, for example, your intranet home page. 1. On ViewSonic Client Setup, click Applications > Web Browser. 2. The Browser Session list appears in the Configuration area. If you haven t create any entry, the Browser Session list will be empty. 114

125 Configuring Service Access Settings 3. Click Add on the top of the Browser Session list. 4. On General sub-tab, type in the desired session name, the URL of the initial web page, and select other settings if needed (refer to the table below for descriptions). Common Settings Item Autostart When Startup Select whether to open a browser session automatically or not when Windows Embedded starts. If Yes is selected, every time when you log in to the system, the browser session will be opened automatically. On Application Exit Select what to do when a browser session is ended. Four options are available: Do Nothing, Restart Application, Reboot, and Shutdown. Option Do Nothing Restart Application Reboot Shutdown Returns to the Windows Embedded desktop. Opens a browser session again. Restarts your thin client. Turns off your thin client. 5. Click Save to confirm. The access shortcut will be created automatically on the desktop. 115

126 Appendices This chapter provides instructions for the maintenance of your SC-T46 thin clients. A.1 Resetting Your SC-T46 How to reset your SC-T46 to the unmanaged state and its settings under ViewSonic Client Setup to factory defaults

127 A.1 Resetting Your SC-T46 Reset Mode enables you to restore settings under ViewSonic Client Setup to the factory defaults. Additionally, it also releases a managed SC-T46 from the management of ViewSonic Device Manager, a management console developed by ViewSonic for remote and mass client management. You can perform Reset Mode locally through ViewSonic Thin Client Menu. You can also release a managed SC-T46 remotely from ViewSonic Device Manager. For details, please refer to the User s Manual for ViewSonic Device Manager. To reset your SC-T46, please do the following: 1. Restart your SC-T During the POST (Power-On Self-Test) period, press Esc on the keyboard to enter ViewSonic Thin Client Menu. ViewSonic Thin Client Menu Normal boot Reset Mode Firmware Update Reboot Shutdown Five options are available on ViewSonic Thin Client Menu: Normal boot, Reset Mode, Firmware Update, Reboot, and Shutdown. See the table below for the description of each option: Menu Option Normal boot Reset Mode Firmware Update Reboot Shutdown Powers up your SC-T46 as the normal startup procedure. Resets ViewSonic Client Setup settings and remote management status for your SC-T46. Updates firmware for your SC-T46. You must connect to a network before the update process. Restarts your SC-T46. Powers off your SC-T Use arrow keys to select Reset Mode, and then press Enter to continue. 4. A message appears prompting you for confirmation. Type y to confirm. 5. Upon completion, press Enter to restart. 117

128 Specifications ViewSonic SC-T46 thin clients Processor Chipset Intel Bay Trail 1.83 GHz quad-core Intel HD graphics chip System Memory 2 GB/ 4 GB Flash Memory 8 GB/ 32 GB Resolutions Up to 1920 x 1200 I/O interfaces Front: 2 x USB x Microphone 1 x Headphone Networking Power Operating system Supported Protocols Management Security Mount / Stand Dimensions Net Weight Environment Rear: 1 x USB x USB x RJ-45 10/100/1000Mb Ethernet Wireless IEEE b/g/n (only for SC-T46 (with WiFi)) 1 x DVI-I 1 x DVI-D 1 x DC IN Input/Output: Vac, 1A, Hz / DC +12Vdc, 3A Linux, Windows 7 Pro, Windows Embedded 8 Standard Microsoft RDP with RemoteFX / Citrix ICA with HDX / VMware PCoIP ViewSonic Client Setup / ViewSonic Device Manager Kensington security slot VESA mount kit / Stand, (W)68 x (H)10 x (D)111 mm (W)39.5 x (H)143 x (D)103 mm 0.44 kg (Non WiFi) / 0.47 kg (with WiFi) Operating Temperature: 0 C ~ 35 C Non-operating Temperature: -30 C ~ 60 C Operating Humidity (Rh): 10% ~ 90% (non-condensing) Non-operating Humidity (Rh): 5% ~ 95% 118

129 Other Information Customer Support For technical support or product service, see the table below or contact your reseller. : You will need the product serial number. Country/ Region Australia/New Zealand Canada Website T= Telephone C = CHAT ONLINE AUS= NZ= T (Toll-Free)= T (Toll)= service@au.viewsonic.com service.ca@viewsonic.com Europe Hong Kong T= service@hk.viewsonic.com India T= service@in.viewsonic.com Korea ap.viewsonic.com/kr/ T= service@kr.viewsonic.com Latin America (Argentina) Latin America (Chile) Latin America (Columbia) Latin America (Mexico) C= soporte/servicio-tecnico C= soporte/servicio-tecnico C= soporte/servicio-tecnico C= soporte/servicio-tecnico Nexus Hightech Solutions, Cincinnati #40 Desp. 1 Col. De los Deportes Mexico D.F. Tel: 55) ) Other places please refer to Latin America (Peru) C= soporte/servicio-tecnico soporte@viewsonic.com soporte@viewsonic.com soporte@viewsonic.com soporte@viewsonic.com soporte@viewsonic.com Macau T= service@hk.viewsonic.com Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com Puerto Rico & Virgin Islands T= (English) C = la/soporte/servicio-tecnico service.us@viewsonic.com soporte@viewsonic.com Singapore/ Malaysia/ T= service@sg.viewsonic.com Thailand South Africa ap.viewsonic.com/za/ Contact your reseller service@ap.viewsonic.com United States T (Toll-Free)= T (Toll)= service.us@viewsonic.com 119

130 Limited Warranty ViewSonic Thin Client What the warranty covers: ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer s original limited warranty. ViewSonic provides no warranty for the third-party software included with the product or installed by the customer. How long the warranty is effective: ViewSonic Thin Client products are warranted for (3) years from the first consumer purchase for parts and labor. User is responsible for the back up of any data before returning the unit for service. ViewSonic is not responsible for any data lost. Who the warranty protects: This warranty is valid only for the first consumer purchaser. What the warranty does not cover: 1. Any product on which the serial number has been defaced, modified or removed. 2. Damage, deterioration or malfunction resulting from: a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product. b. Any damage of the product due to shipment. c. Removal or installation of the product. d. Causes external to the product, such as electrical power fluctuations or failure. e. Use of supplies or parts not meeting ViewSonic s specifications. f. Normal wear and tear. g. Any other cause which does not relate to a product defect. 3. Any product exhibiting a condition commonly known as image burn-in which results when a static image is displayed on the product for an extended period of time. 4. Removal, installation, one way transportation, insurance, and set-up service charges. How to get service: 1. For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to Customer Support page). You will need to provide your product s serial number. 2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product. 3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic service center or ViewSonic. 4. For additional information or the name of the nearest ViewSonic service center, contact ViewSonic. Limitation of implied warranties: There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose. 4.3: ViewSonic Thin Client Warranty Page 1 of 2 MC_LW01 Rev. 1a

131 Exclusion of damages: ViewSonic s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages. 2. Any other damages, whether incidental, consequential or otherwise. 3. Any claim against the customer by any other party. 4. Repair or attempted repair by anyone not authorized by ViewSonic. Effect of state law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you. Sales outside the U.S.A. and Canada: For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada, contact ViewSonic or your local ViewSonic dealer. The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card. For users in Europe and Russia, full details of warranty provided can be found in under Support/Warranty Information. 4.3: ViewSonic Thin Client Warranty Page 2 of 2 MC_LW01 Rev. 1a

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