Xn120 / Aspire. CTI Manual. 1. Introduction. 2. Aspire TSP Install. 3. Configuring Telephony NT Server. 4. Configuring Telephony 2000 Server

Transcription

1 1. Introduction 2. Aspire TSP Install 3. Configuring Telephony NT Server 4. Configuring Telephony 2000 Server 5. Configuring Telephony Server TAPI Clients 7. Troubleshooting Xn120 / Aspire CTI Manual

2 This manual has been developed by NEC Infrontia LTD It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Infrontia LTD 75 Swingbridge Road, Loughborough Leicestershire. Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Infrontia has no obligation to provide any updates or corrections to this manual. Further, NEC Infrontia also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Infrontia shall not be liable for any errors or omissions. In no event shall NEC Infrontia be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Infrontia 2003 by NEC Infrontia LTD

3 Document History Revision 1.0 October 2003 First Release Revision 1.1 October 2004 Minor Revisions Windows 98/ME Clients removed Troubleshooting section added Revision 1.2 June 2006 Minor Revisions in line with AspireTSP v3.00 Revision 1.3 September 2006 Combination of Xn120 and Aspire Requirements Minor Revision in line with AspireTSP v4.00 Aspire CTI Manual - 3

4 Aspire Documents Available. All documents are available on : Aspire Technical CD ( ) Bluespheres, NEC Infrontia ftp site ( Code Title System Telephone Quick Reference Guide Basic Telephone Quick Reference Guide Single Line Telephone Quick Reference Guide Aspire Hardware Manual Aspire Features Manual Message Manager Installer Manual Aspire Message Manager User Guide DXE to Aspire Conversion List Message Manager System Manager Guide Aspire IP Manual Aspire DECT Manual AspireNet Manual Aspire CTI Manual Aspire MyPhone Manual PCPro/WebPro Installation Manual Aspire Upgrade Procedure Aspire MySystem Manual Aspire Feature Handbook ACD Manual Aspire MIS Manual Aspire Diagnostics Manual (not on general release) Aspire Softphone Manual Aspire CTI Manual - 4

5 Contents Section 1: Introduction General Description Requirements Section 2: Installing the TAPI Driver NT Server Installation Enabling TAPI Server and User Administration Upgrading the TAPI Driver Uninstalling the TAPI Driver Section 3: Installing the TAPI Driver 2000 Server Installation Enabling TAPI Server and User Administration Upgrading the TAPI Driver Uninstalling the TAPI Driver Section 4: Installing the TAPI Driver 2003 Server Installation Enabling TAPI Server and User Administration Upgrading the TAPI Driver Uninstalling the TAPI Driver Section 5: Installing TAPI Clients Enabling TAPI Clients - NT/2000/XP Enabling TAPI Clients - 98/ME Disabling TAPI Clients Aspire CTI Manual Contents 1

6 Contents 2 Contents Aspire CTI Manual

7 CTI Manual Installing the DECT Equipment Section 1: Installing the DECT Equipment Section 1: Introduction Aspire CTI Manual Section 1: Introduction 1-1

8 Section 1: Introduction General Description The NEC Infrontia Aspire has capability to use Computer Telephony Integration (CTI). It uses the Telephony Application Programming Interface (TAPI) 2.1 protocol. To allow CTI an Ethernet interface is present on the NTCPU under the IPC 500 and EXIFU-A1 option card on the IPC100. TAPI 2.1 based CTI realises third party call control features such as ACD, Predictive Dialing, and Call Routing. 1-2 Section 1: Introduction Aspire CTI Manual

9 Section 1: Introduction Requirements Following are the minimum specifications required to use CTI (TAPI2.1) interface feature. Telephone System 1 Xn120 Aspire Xn120 Main Cabinet, IP2WW-EXIFU-A1 IP1E-NTCPU CTI Server Operating System CPU Memory Drives Windows NT Server (Min SP6a) Windows 2000 Server (Min SP3) Microsoft Windows Server 2003 Pentium 500MHz or higher recommended 256MB or more Free Space 10GB or over Note: The above are the specification for TAPI set-up only. They may differ when you install an application. A dedicated PC Server is recommened for Xn120 / Aspire CTI Server. The setup requires you to be logged onto the PC Server as a Local Administrator. The server should be connected to the network via the TCP/IP Protocol (Including WINS, DNS services), and should include the appropriate number of Client Access Licenses. An IT Administrator is normally required during the installation. The backup procedure and virus defence is the responsibility of the customer. CTI Client PC (Optional) CD-Rom Drive Operating System CPU Memory Windows 2000 Professional (Min SP3) Windows XP Professional (Min SP1) Pentium 500MHz or higher recommended 256MB or more The setup requires you to be logged onto the PC Server as a Local Administrator. The server should be connected to the network via the TCP/IP Protocol (Including WINS, DNS services), and should include the appropriate number of Client Access Licenses. An IT Administrator is normally required during the installation. Aspire CTI Manual Section 1: Introduction 1-3

10 Section 1: Introduction Xn120 Requirements The Ethernet interface is located on the EXIFU-A1 option card. This is a 10/100MB RJ45 Ethernet connection. PC Programming - Xn120 The following basic commands must be set. This is available within PC Programming using Easy Edit. Easy edit : IP Network Setup : IP / EXIFU Network Setup Assign a TCP/IP Address, Subnet Mask and Default Gateway to the EXIFU-A1 Option card. Note: Changing the IP Network Setup parameters requires a system reset. Easy edit : CTI : CTI LAN Port Setup Assign the TCP port and Keep alive timer. (TCP Port: 8181 recommended) 1-4 Section 1: Introduction Aspire CTI Manual

11 Section 1: Introduction Aspire Requirements The Ethernet interface is located on the NTCPU. This is a 10/100MB RJ45 Ethernet connection. 1 PC Programming - Aspire The following basic commands must be set. This is available within PC Programming using Easy Edit. Easy edit : IP Network Setup : NTCPU IP Network Setup Assign a TCP/IP Address, Subnet Mask and Default Gateway to the NTCPU. Note: Changing the NTCPU IP Network Setup parameters requires a system reset. Easy edit : CTI : CTI LAN Port Setup Assign the TCP port and Keep alive timer. (TCP Port: 8181 recommended) Aspire CTI Manual Section 1: Introduction 1-5

12 Section 1: Introduction 1-6 Section 1: Introduction Aspire CTI Manual

13 Installing the TAPI Driver - NT Server Installing the DECT Equipment Section 1: Installing the DECT Equipment Section 2: Installing the TAPI Driver NT Server Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-1

14 Section 2: Installing the TAPI Driver - NT Server Installation Procedure 1) Double click on the Setup.exe file. Click NEXT when you see the following Welcome Screen. 2) At the Aspire Telephony Service Provider Setup screen select Server and click Next 3) Choose Destination Location screen appears allowing you to choose the destination folder where you install the TAPI driver. Click Next to accept the default target folder. If necessary, click Browse to choose a different drive or folder. 2-2 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

15 Section 2: Installing the TAPI Driver - NT Server 4) The Setup Address screen appears. Enter the IP address of the computer, the IP address for NTCPU in the Aspire system, and the TCP port No. 2 Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-3

16 Section 2: Installing the TAPI Driver - NT Server The Setup Address screen appears. Enter the IP address of the computer, the IP address for NTCPU in PBX system, and the PBX port No. Use dot "." between numbers. The IP addresses, and port no. must match the entry within the telephone system programming (Commands and 10-20). (e.g., TAPI: , PBX IP: , TCP Port: 8181) When you enter the information, click Next. Note, this address should be given to you by the network administrator. 2-4 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

17 Section 2: Installing the TAPI Driver - NT Server The time the TSP will wait for a response from the Aspire before deciding it will not respond. This value should be left at the default value (10 Sec). 2 Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-5

18 Section 2: Installing the TAPI Driver - NT Server The Register for Service Setup screen appears. Select Register and click Next to begin the installation. 2-6 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

19 Section 2: Installing the TAPI Driver - NT Server Select Single Line Mode. 2 Check Installation settings before clicking Next to complete Installation. Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-7

20 Section 2: Installing the TAPI Driver - NT Server 2-8 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

21 Section 2: Installing the TAPI Driver - NT Server When copying files is complete, the following Setup Complete screen appears. Select Yes, I will restart my computer. Select Finish. 2 Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper settings double-click the Telephony icon from within the Control Panel (Start - Settings - Control Panel). Click on the Telephony Drivers tab to see that the Aspire TSP is installed. Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-9

22 Section 2: Installing the TAPI Driver - NT Server 2-10 Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

23 Section 2: Installing the TAPI Driver - NT Server Click on the Configure button to see the configuration of TAPI driver. On Configuration tab, you can see the Server/PBX IP addresses, TCP port no. and the Display Call Status Dialog option you set during installation. If necessary, change data. 2 Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-11

24 Section 2: Installing the TAPI Driver - NT Server Click on the Device tab to confirm the system extension ports' status. You can not change any data on this screen. By selecting a Device and clicking Detail the Call Mode can be set. Select the mode required. Auto Speaker Mode if the extension has no headset or Auto Headset Mode if extension has headset. To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the upper left hand corner of the Control Panel to close the window Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

25 Section 2: Installing the TAPI Driver - NT Server Enabling TAPI Server and User Administration To allow other PC users to use the TAPI services the TAPI server must be enabled. This is performed by by the TCMSETUP command. Enter the following command in the Run command line: Tcmsetup /s [/n] domain\username [password] Where /n is used if no password. Click on OK or press enter. 2 The following message should be be displayed. Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-13

26 Section 2: Installing the TAPI Driver - NT Server Each client must be allocated the extensions are allowed to monitor/control. This is based on the Microsoft Network logon and is configured using a Windows program called TCMAPP. This gives domain user permissions to TAPI extensions. Without allocating extensions to a user in tcmapp, the client computers will not be able to control or monitor there extension. Enter the following command in the Run command line: tcmapp Click on OK or press enter. TAPI Administration Application screen appears. From User menu, select Add a User to this Telephony Server Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

27 Section 2: Installing the TAPI Driver - NT Server Select a domain user account and click Add. 2 Click OK. The Administration Application will then look as below. Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-15

28 Section 2: Installing the TAPI Driver - NT Server Select Change Selected User's Line Access from User menu (or by right-clicking). Select the TAPI line devices that the user should have access to and click OK. The Administration Application should look as below Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

29 Section 2: Installing the TAPI Driver - NT Server When you have finished, select Exit from File menu and close the TAPI Administration Application screen. When the following message appears, click Yes and save changes. 2 Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-17

30 Section 2: Installing the TAPI Driver - NT Server Upgrading the TAPI Driver The upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP. Double-click the Services icon from within the Control Panel (Start-Settings- Control Panel). Select the AspireTspStart Service Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

31 Section 2: Installing the TAPI Driver - NT Server 2 Select Stop. Select the Telephony Service. Select Stop Copy the file n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS). You will be asked if you are sure you want to replace, Click Yes. Restart the computer. Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-19

32 Section 2: Installing the TAPI Driver - NT Server Uninstalling the TAPI Driver Double-click the Services icon from within the Control Panel (Start-Settings- Control Panel). Select the AspireTspStart Service Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

33 Section 2: Installing the TAPI Driver - NT Server Select Stop. 2 Select the Telephony Service. Select Stop Aspire CTI Manual Section 2: Installing the TAPI Driver - NT Server 2-21

34 Section 2: Installing the TAPI Driver - NT Server When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In Install/Uninstall tab, select AspireTSP, then click Add/Remove button. The verification message appears. Click Yes button. When the following message appears on Setup Status screen, click OK button. Uninstallation of Aspire TAPI driver is complete Section 2: Installing the TAPI Driver - NT Server Aspire CTI Manual

35 Installing the TAPI Driver Server Installing the DECT Equipment Section 1: Installing the DECT Equipment Section 3: Installing the TAPI Driver 2000 Server Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-1

36 Section 3: Installing the TAPI Driver Server Installation Double click on the setup.exe file. Click NEXT when you see the following Welcome screen. 3-2 Section 3: Installing the TAPI Driver Server Aspire CTI Manual

37 Section 3: Installing the TAPI Driver Server At the Aspire Telephony Service Provider Setup screen select Server and click next. 3 Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-3

38 Section 3: Installing the TAPI Driver Server Choose Destination Location screen appears allowing you to choose the destination folder where you install the TAPI driver. Click Next to accept the default target folder. If necessary, click Browse to choose a different drive or folder. 3-4 Section 3: Installing the TAPI Driver Server Aspire CTI Manual

39 Section 3: Installing the TAPI Driver Server The Setup Address screen appears. Enter the IP address of the computer, the IP address for NTCPU in PBX system, and the PBX port No. Use dot "." between numbers. The IP addresses, and port no. must match the entry within the telephone system programming (Commands and 10-20). (e.g., TAPI: , PBX IP: , TCP Port: 8181) When you enter the information, click Next. Note, this address should be given to you by the network administrator. 3 Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-5

40 Section 3: Installing the TAPI Driver Server The time the TSP will wait for a response from the Aspire before deciding it will not respond. This value should be left at the default value (10 Sec). 3-6 Section 3: Installing the TAPI Driver Server Aspire CTI Manual

41 Section 3: Installing the TAPI Driver Server The Register for Service Setup screen appears. Select Register and click Next to begin the installation. 3 Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-7

42 Section 3: Installing the TAPI Driver Server Select Single Line Mode. Check Installation settings before clicking Next to complete Installation. 3-8 Section 3: Installing the TAPI Driver Server Aspire CTI Manual

43 Section 3: Installing the TAPI Driver Server When copying files is complete, the following Setup Complete screen appears. Select Yes, I will restart my computer. Select Finish. 3 Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper settings double-click the Phone and Modems icon from within the Control Panel (Start - Settings - Control Panel). Click on the Telephony Drivers tab to see that the Aspire TSP is installed. Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-9

44 Section 3: Installing the TAPI Driver Server Click on the Configure button to see the configuration of TAPI driver. On Configuration tab, you can see the Server/PBX IP addresses, TCP port no. and the Display Call Status Dialog option you set during installation. If necessary, change data Section 3: Installing the TAPI Driver Server Aspire CTI Manual

45 Section 3: Installing the TAPI Driver Server Click on the Device tab to confirm the system extension ports' status. You can not change any data on this screen. 3 By selecting a Device and clicking Detail the Call Mode can be set. Select the mode required. Auto Speaker Mode if the extension has no headset or Auto Headset Mode if extension has headset. To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the upper left hand corner of the Control Panel to close the window. Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-11

46 Section 3: Installing the TAPI Driver Server Enabling TAPI Server and User Administration To allow other PC users to use the TAPI services the TAPI server must be enabled. To do this click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and right click on Telephony. Select Properties Section 3: Installing the TAPI Driver Server Aspire CTI Manual

47 Section 3: Installing the TAPI Driver Server In the Telephony Properties, tick the box which says Enable Telephony Server. Below in the user name field, click the choose user button. 3 The Select User window will appear, from this list select the administrator account of the Windows Domain. Click OK. Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-13

48 Section 3: Installing the TAPI Driver Server You will notice that the username will appear in the usename field. Enter the administrator password below and click OK. The following message will appear. Click OK Section 3: Installing the TAPI Driver Server Aspire CTI Manual

49 Section 3: Installing the TAPI Driver Server Click OK again. The following message will appear. Click No. 3 The server must now be shutdown and restarted. Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-15

50 Section 3: Installing the TAPI Driver Server Each client must be allocated the extensions are allowed to monitor/control. This is based on the Microsoft Network logon and is configured using the computer management tool. This gives domain user permissions to TAPI extensions. Without allocating extensions to a users, the client computers will not be able to control or monitor there extension. Click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and click on the Aspire Telephony Service Provider. On the right hand window, there will be a list of extensions Section 3: Installing the TAPI Driver Server Aspire CTI Manual

51 Section 3: Installing the TAPI Driver Server Double click on one of the extension, then click Add 3 The Select Users screen will then appear. You can go through this list and the user or users that will use this extension when you have finished selecting users click OK. Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-17

52 Section 3: Installing the TAPI Driver Server You will see the users you have selected. Click OK. You will notice now that all the users you have selected will appear as the asssigned users for this extension Section 3: Installing the TAPI Driver Server Aspire CTI Manual

53 Section 3: Installing the TAPI Driver Server Upgrading the TAPI Driver The upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP. Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel Administrative Tools). Select AspireTspStart Service and click Stop button. 3 Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-19

54 Section 3: Installing the TAPI Driver Server Select the Telephony Service and click Stop button. Copy the new n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS). You will be asked if you are sure you want to replace, Click Yes. Restart the computer Section 3: Installing the TAPI Driver Server Aspire CTI Manual

55 Section 3: Installing the TAPI Driver Server Uninstalling the TAPI Driver Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel Administrative Tools). Select AspireTspStart Service and click Stop button. 3 Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-21

56 Section 3: Installing the TAPI Driver Server Select the Telephony Service and click Stop button Section 3: Installing the TAPI Driver Server Aspire CTI Manual

57 Section 3: Installing the TAPI Driver Server When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In Change or Remove Programs, select AspireTSP, then click Change/Remove button. 3 The verification message appears. Click Yes button. Aspire CTI Manual Section 3: Installing the TAPI Driver Server 3-23

58 Section 3: Installing the TAPI Driver Server When the following message appears on Setup Status screen, click OK button. Uninstallation of Aspire TAPI driver is complete Section 3: Installing the TAPI Driver Server Aspire CTI Manual

59 Installing the TAPI Driver Server Installing the DECT Equipment Section 1: Installing the DECT Equipment Section 4: Installing the TAPI Driver 2003 Server Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-1

60 Section 4: Installing the TAPI Driver Server Installation Double click on the setup.exe file. Click NEXT when you see the following Welcome screen. 4-2 Section 4: Installing the TAPI Driver Server Aspire CTI Manual

61 Section 4: Installing the TAPI Driver Server At the Aspire Telephony Service Provider Setup screen select Server and click next. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-3

62 Section 4: Installing the TAPI Driver Server Choose Destination Location screen appears allowing you to choose the destination folder where you install the TAPI driver. Click Next to accept the default target folder. If necessary, click Browse to choose a different drive or folder. 4-4 Section 4: Installing the TAPI Driver Server Aspire CTI Manual

63 Section 4: Installing the TAPI Driver Server The Setup Address screen appears. Enter the IP address of the computer, the IP address for NTCPU in PBX system, and the PBX port No. Use dot "." between numbers. The IP addresses, and port no. must match the entry within the telephone system programming (Commands and 10-20). (e.g., TAPI: , PBX IP: , TCP Port: 8181) When you enter the information, click Next. Note, this address should be given to you by the network administrator. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-5

64 Section 4: Installing the TAPI Driver Server The time the TSP will wait for a response from the Aspire before deciding it will not respond. This value should be left at the default value (10 Sec). 4-6 Section 4: Installing the TAPI Driver Server Aspire CTI Manual

65 Section 4: Installing the TAPI Driver Server The Register for Service Setup screen appears. Select Register and click Next to begin the installation. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-7

66 Section 4: Installing the TAPI Driver Server Select Single Line Mode. Check Installation settings before clicking Next to complete Installation. 4-8 Section 4: Installing the TAPI Driver Server Aspire CTI Manual

67 Section 4: Installing the TAPI Driver Server When copying files is complete, the following Setup Complete screen appears. Select Yes, I will restart my computer. Select Finish. 4 Once the server has restarted. To verify that the TAPI driver installed correctly and is using the proper settings double-click the Phone and Modems icon from within the Control Panel (Start - Settings - Control Panel). Click on the Telephony Drivers tab to see that the Aspire TSP is installed. Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-9

68 Section 4: Installing the TAPI Driver Server 4-10 Section 4: Installing the TAPI Driver Server Aspire CTI Manual

69 Section 4: Installing the TAPI Driver Server Click on the Configure button to see the configuration of TAPI driver. On Configuration tab, you can see the Server/PBX IP addresses, TCP port no. and the Display Call Status Dialog option you set during installation. If necessary, change data. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-11

70 Section 4: Installing the TAPI Driver Server Click on the Device tab to confirm the system extension ports' status. You can not change any data on this screen. By selecting a Device and clicking Detail the Call Mode can be set. Select the mode required. Auto Speaker Mode if the extension has no headset or Auto Headset Mode if extension has headset. To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the upper left hand corner of the Control Panel to close the window Section 4: Installing the TAPI Driver Server Aspire CTI Manual

71 Section 4: Installing the TAPI Driver Server Enabling TAPI Server and User Administration To allow other PC users to use the TAPI services the TAPI server must be enabled. To do this click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and right click on Telephony. Select Properties. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-13

72 Section 4: Installing the TAPI Driver Server In the Telephony Properties, tick the box which says Enable Telephony Server. Below in the user name field, click the choose user button. The Select User window will appear, from this list select the administrator account of the Windows Domain. Click OK Section 4: Installing the TAPI Driver Server Aspire CTI Manual

73 Section 4: Installing the TAPI Driver Server You will notice that the username will appear in the usename field. Enter the administrator password below and click OK. 4 The following message will appear. Click OK. Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-15

74 Section 4: Installing the TAPI Driver Server Click OK again. The following message will appear. Click No. The server must now be shutdown and restarted Section 4: Installing the TAPI Driver Server Aspire CTI Manual

75 Section 4: Installing the TAPI Driver Server Each client must be allocated the extensions are allowed to monitor/control. This is based on the Microsoft Network logon and is configured using the computer management tool. This gives domain user permissions to TAPI extensions. Without allocating extensions to a users, the client computers will not be able to control or monitor there extension. 4 Click Start-Programs- Administrative Tools-Computer Management. Double click Services and Applications and click on the Aspire Telephony Service Provider. On the right hand window, there will be a list of extensions. Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-17

76 Section 4: Installing the TAPI Driver Server Double click on one of the extension, then click Add The Select Users screen will then appear Section 4: Installing the TAPI Driver Server Aspire CTI Manual

77 Section 4: Installing the TAPI Driver Server You will see the users you have selected. Click OK. 4 You will notice now that all the users you have selected will appear as the asssigned users for this extension. Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-19

78 Section 4: Installing the TAPI Driver Server You can type part of the user you require. This will find a list of possible matches Section 4: Installing the TAPI Driver Server Aspire CTI Manual

79 Section 4: Installing the TAPI Driver Server Alternatively click Advanced. This will display the following Screen. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-21

80 Section 4: Installing the TAPI Driver Server Click Find now to display all users. Selected required and click OK. You will see the users you have selected. Click OK Section 4: Installing the TAPI Driver Server Aspire CTI Manual

81 Section 4: Installing the TAPI Driver Server You will notice now that all the users you have selected will appear as the asssigned users for this extension. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-23

82 Section 4: Installing the TAPI Driver Server Upgrading the TAPI Driver The upgrade of tsp requires a the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP. Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel Administrative Tools). Select AspireTspStart Service and click Stop button Section 4: Installing the TAPI Driver Server Aspire CTI Manual

83 Section 4: Installing the TAPI Driver Server Select the Telephony Service and click Stop button. 4 Copy the new n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS). You will be asked if you are sure you want to replace, Click Yes. Restart the computer. Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-25

84 Section 4: Installing the TAPI Driver Server Uninstalling the TAPI Driver Right-click the Services icon from within the Control Panel (Start-Settings- Control Panel Administrative Tools). Select AspireTspStart Service and click Stop button Section 4: Installing the TAPI Driver Server Aspire CTI Manual

85 Section 4: Installing the TAPI Driver Server Select the Telephony Service and click Stop button. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-27

86 Section 4: Installing the TAPI Driver Server When the Telephony Service stops, double-click Add/Remove Programs icon from Control Panel. In Change or Remove Programs, select AspireTSP, then click Change/Remove button. The verification message appears. Click Yes button Section 4: Installing the TAPI Driver Server Aspire CTI Manual

87 Section 4: Installing the TAPI Driver Server When the following message appears on Setup Status screen, click OK button. Uninstallation of Aspire TAPI driver is complete. 4 Aspire CTI Manual Section 4: Installing the TAPI Driver Server 4-29

88 Section 4: Installing the TAPI Driver Server 4-30 Section 4: Installing the TAPI Driver Server Aspire CTI Manual

89 Installing TAPI Clients Installing the DECT Equipment Section 1: Installing the DECT Equipment Section 5: Installing TAPI Clients Aspire CTI Manual Section 5: Installing TAPI Clients 5-1

90 Section 5: Installing TAPI Clients Enabling TAPI Clients - NT/2000/XP The conditions for installing the TAPI 2.1 client on Windows NT/2000/XP are as follows: The PC must logon to the Windows NT Domain You must be logged on with administrative privledges to issue the TCMSETUP command. Enter the following command in the Run command line: tcmsetup /c Servername ServerName is the telephony server's computer name. Click on OK or press enter. (e.g.,remoteservername: CTISERVER) After executing the command, you will receive the following message. Click on OK. 5-2 Section 5: Installing TAPI Clients Aspire CTI Manual

91 Section 5: Installing TAPI Clients Enabling TAPI Clients - 98/ME The conditions for installing the TAPI 2.1 client on Windows 98/ME are as follows: The PC must logon to the Windows NT Domain. To check this, double click the network icon from Control Panel. Select the Client for Microsoft Networks, then click Properties 5 Aspire CTI Manual Section 5: Installing TAPI Clients 5-3

92 Section 5: Installing TAPI Clients Check to make sure that the Log on to Windows NT Domain box is ticked, and that a valid Domain name is entered. 5-4 Section 5: Installing TAPI Clients Aspire CTI Manual

93 Section 5: Installing TAPI Clients On configuration tab, click File and Print Sharing button. Mark I want to be able to give others access to my files checkbox and click OK button. 5 Click on Access Control tab. Mark User-level access control checkbox, and enter the domain name to which the CTI server belongs. Click OK button. Restart the client computer and log in using the domain administrator account. Enter the following command in the Run command line: tcmsetup /c RemoteServerName RemoteServerName is the telephony server's computer name. Click on OK or press enter. (e.g.,remoteservername: CTISERVER) After executing the command, you will receive the following message. Click on OK. Aspire CTI Manual Section 5: Installing TAPI Clients 5-5

94 Section 5: Installing TAPI Clients Disabling TAPI Clients The procedure for disabling a TAPI Client is the same across all Windows operating systems. Enter the following command in the Run command line: tcmsetup /c /d After executing the command, you will receive the following message. Click on OK. 5-6 Section 5: Installing TAPI Clients Aspire CTI Manual

95

96 Aspire CTI Manual NEC Infrontia Limited 75 Swingbridge Road, Loughborough, Leicestershire, LE11 5JB, United Kingdom Tel: Fax: