Installation Assistance Windows/Microsoft Updates Updating from Spectra 7.x Upgrading from Spectra 6.x... 7

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1 Spectra Windows Upgrade Installation Instructions Installation Assistance... 3 Windows/Microsoft Updates... 3 Updating from Spectra 7.x... 4 Important Notices... 4 Downloading the Spectra Update Image... 4 Performing the Spectra Update... 5 Downloading the Spectra Help Update Image... 6 Performing the Spectra Help Update... 6 Upgrading from Spectra 6.x... 7 Important Notices... 7 Conversion to Access Office 2010 or Office bit... 7 Downloading the Spectra Install Image... 8 Preparing Spectra to upgrade... 9 Uninstall SPECTRA Uninstall Access 2003 Runtime Begin the installation Run Microsoft Windows Update Convert Spectra Data Files Apply patches to the current version of Spectra Last Modified April 2015 Page 1 of 25

2 Troubleshooting Legal Notices Last Modified April 2015 Page 2 of 25

3 INSTALLATION ASSISTANCE As always, our support department is available to help you with any installation questions or issues that might arise. We encourage you to test the installation in your environment before going live so that you have the opportunity to work through any issues with our support department. If you encounter any issues during hours when our support department is closed, we encourage you to visit the Clients portion of our website, We will post any known issues and workarounds on the Bulletins page. WINDOWS/MICROSOFT UPDATES When running Windows update, you may not be set up to receive other Microsoft Updates such as Office Updates. Please ensure that this selection is made on every workstation if you notice that Office Updates are not downloading and installed. Last Modified April 2015 Page 3 of 25

4 UPDATING FROM SPECTRA 7.X IMPORTANT NOTICES 1. We have a streamlined approach for updating your environment to Spectra You will not be required to uninstall version or 7.1. All that is required is to download the update program and it will update the necessary files on your system. The update program is a relatively small download. 2. The Spectra Update will need to be performed on each of your Spectra workstations. To save time, consider downloading the update once and place it on a shared location on your network. 3. Due to the large size of the Spectra help file, we made a separate update image for it. If you have your help files installed on a shared location on your network, you will only need to download and install this once. 4. If you would prefer to perform a full uninstall and reinstall as opposed to using the patch update procedure, please refer to the directions starting on page 8 titled Downloading The Spectra Install Image. You will not need to perform the Convert Spectra Data Files step. DOWNLOADING THE SPECTRA UPDATE IMAGE Create a folder on your PC or server to store the SPECTRA Updater. Click on this link to download your SPECTRA Update: Upon clicking the link to download, you will be given two options to either Open or Save. Please select Save. Once you have selected save, your download will begin. When the download is finished, please Open the file. Extract the zipped download to the folder you created to contain the installer and program files. Last Modified April 2015 Page 4 of 25

5 PERFORMING THE SPECTRA UPDATE Spectra must not be running on your computer to install this update. Double-click on the Spectra Update executable file downloaded in the previous step. Here is the update startup screen. Click OK to install the update. The update will process through all of the updated files to be placed on your computer. The Spectra Update is now complete. You are ready to run Spectra. The first time a copy of Spectra is run, the usual database update process will take place. Repeat these Spectra Update steps any other computers running Spectra in your company. Perform the Spectra Help Update if desired. That s it you are updated to Spectra ! You are all done with this upgrade documentation. Last Modified April 2015 Page 5 of 25

6 DOWNLOADING THE SPECTRA HELP UPDATE IMAGE Create a folder on your PC or server to store the SPECTRA Help update. Click on this link to download your SPECTRA Help Update: Upon clicking the link to download, you will be given two options to either Open or Save. Please select Save. Once you have selected save, your download will begin. When the download is finished, please Open the file. Extract the zipped download to the folder you created to contain the installer and program files. PERFORMING THE SPECTRA HELP UPDATE Due to the size of the Spectra help file, this update will take a couple of minutes to process. Double-click on the Spectra Help Update executable file downloaded in the previous step. See Performing The Spectra Update (above) for sample screens that you will appear while this update executes. Last Modified April 2015 Page 6 of 25

7 UPGRADING FROM SPECTRA 6.X IMPORTANT NOTICES 1. Prior to installing this release, your data files must have been upgraded to Release 6.8 or later. If your data files are or earlier, install 6.8 first. 2. This release requires that your existing version of SPECTRA be uninstalled before Release 7.2 is installed. Please refer to this detailed documentation for specific instructions. 3. If you are running Office 2010 or bit, switch to Office 32-bit before installing this release. 4. After installing this release, you must run the conversion step. CONVERSION TO ACCESS 2010 Spectra Version 7.2 will be installing the Access2010 runtime on your machine. This means that once version 7.2 is installed on your machine(s), you will need to check Windows and Office updates again. As you know, these updates may take hours to run and each update may reveal subsequent updates that also need to be run if your machine has not checked for updates in a long time. You must continue to rerun updates on each workstation until you have the message that no further updates are required. Our advice is to install Spectra 7.2 and then check for Microsoft updates. If you want to run updates prior to installation to get current with Windows, that s fine. But, you must still run Microsoft updates after installation as well. OFFICE 2010 OR OFFICE BIT If you are running Office bit or Office bit, you will need to switch to Office 32-bit. To find out what version you have installed, Open Word File Help and you ll see the version at the right. If you have the 64-bit version installed, uninstall Office and reinstall selecting the 32-bit option before you install this release. Last Modified April 2015 Page 7 of 25

8 Conversion Note: When you install Release 7.2 on the first workstation, you must manually convert the Spectra data to the Access 2010 format. This will only be required on the first workstation to convert the data files once. Subsequent installation on other workstations will find that the data files have already been converted to the Access 2010 format. DOWNLOADING THE SPECTRA INSTALL IMAGE Create a folder on your PC or server to store the SPECTRA Installer and program files you are downloading. Click on this link to download your SPECTRA 7.2 release: Upon clicking the link to download, you will be given two options to either Open or Save. Please select Save. Once you have selected save, your download will begin. Important Note: Save this download file so that you can use it to uninstall, if required, in the future. When the download is finished, please Open the file. Extract the zipped download to the SPECTRA folder you created to contain the installer and program files. Proceed to the installation instruction for your operating system Last Modified April 2015 Page 8 of 25

9 PREPARING SPECTRA TO UPGRADE Note: The following instructions refer to Vista, but are also applicable to a Windows 7/8/8.1 installations. You must have previously upgraded to Release 6.8 or later. If you have not already installed Release 6.8 or later, do not start this installation. If you are unable to locate your 6.8 or later CD, contact Spectra Support. To check your current release level: Sign onto Spectra as usual. Click on the word Help on the toolbar. Click on About Spectra. The version level will be in the top line. 1. Post all unposted batches. It is always a good idea to print the Display Pending Batches Report and post any pending batches. 2. Security Module: If you have the Security Module, go to the System Tasks Spectra Utilities Access Codes Listing, and print this listing. Some of the Menu I.D. numbers may have changed, so you should review this listing carefully in case you need to modify any access codes. 3. Make a backup of your existing data files. Your SPECTRA data files are: SFWData.MDB, SFWAcct.MDB, SFWMtce.MDB. To check the data file location, access SPECTRA as you normally would. From the pull down menu, click on Help, and select the menu item About Spectra. Connect Info will reveal the location of the data files. 4. Ensure that everyone has exited from SPECTRA. No one should be in the system when you are installing this update. 5. All installations performed on Windows Vista Business machines require local operating system administrative privileges. 6. Windows Vista Home or Vista Home Premium are not authorized environments. 7. Network Installers If SPECTRA is installed on 2 or more workstations, this is a network installation. Users must be given read / write access to the shared folder created on the server where data files were installed and stored. Repeat the following installation procedure for every workstation running SPECTRA. 8. Determine your data file location before continuing and write down machine / server and folder. If you don't know, open up Spectra as usual: Click on the word Help on the toolbar. Click on About Spectra Click on Connect Info Look at the Property Database, where the SFWdata.mdb is located. e.g. C:\Users\Public\Spectra\SFWdata.mdb. This is the folder, e.g. C:\Users\Public\Spectra, where your data files are located. (Note: Ignore the file name SFWdata.mdb.) Last Modified April 2015 Page 9 of 25

10 9. You may wish to run Windows and Microsoft updates prior to installation to get current with Windows, as these updates can take hours to run. But, you must still run Microsoft updates after Release 7.2 has been installed. UNINSTALL SPECTRA To uninstall SPECTRA you must have Windows System administrator privileges. If you are unsure if you have these privileges, contact your network technician to clarify. For this release, please go to the Control Panel Programs Uninstall a Program to uninstall Spectra. This is a change from previous instructions. Please select the option to Remove: This option will remove all the SPECTRA programs, but will leave your SPECTRA data files intact. At this point, two different things may happen: the Uninstall may find the original installation Setup.exe or it may not. 1. If it finds the Setup.exe, the uninstall will proceed normally. Spectra File Locations Pay particular attention to the Spectra File Locations, because you will need this information when you install the new release and must choose a destination folder for the Spectra data files. Otherwise, the system will Last Modified April 2015 Page 10 of 25

11 assume that you are a new client and install an empty set of data files. 2. If the original installation Setup.exe is not found, you will encounter a series of error messages, but the uninstall will complete successfully if you click on the OK button for each of them. (These screenshots were taken from an uninstall of a preliminary testing version of the release, so ignore the release level.) Click on OK Click on OK Click on OK Will appear a few times. Click on OK each time. When you are finished, the Spectra Fonts will still appear in your list of programs: Last Modified April 2015 Page 11 of 25

12 In preparation for the upgrade, you must ensure your UAC settings are set as shown below. Otherwise you may not be able to install or launch the software. Please go to the Control Panel, User Accounts Change User Account Control settings Ensure the bar is on Default. If not, please select it and click OK Restart! Always restart the workstation after uninstalling SPECTRA and after changing the UAC settings in order for them to take effect. Last Modified April 2015 Page 12 of 25

13 UNINSTALL ACCESS 2003 RUNTIME To uninstall the Access 2003 Runtime you must have Windows System administrator privileges. If you are unsure if you have these privileges, contact your network technician to clarify. For this release, please go to the Control Panel Programs Uninstall a Program to uninstall Microsoft Office Access 2003 Runtime. This is a change from previous instructions. Last Modified April 2015 Page 13 of 25

14 BEGIN THE INSTALLATION 1. Close any open applications including Microsoft Office Toolbar. 2. If you are using a virus-detection utility, disable it during this installation procedure. (You may reinstate your virus checking utility when the installation is complete, but at that time, exclude the SPECTRA program and data files from virus scanning.) 3. Disable or remove any Desktop Search applications (such as MSN or Google desktop), as they have been found to interfere with the installation process. 4. Install this SPECTRA release from the download. Open the directory where you extracted the Spectra installation image, and double click setup.exe to start the installer. Install SPECTRA Terminal Services Whether or not this is a Terminal Server installation, if you encounter this screen, click on Yes to continue the SPECTRA installation. User Account Control Before Vista Business will let you proceed, you will see a message that A program needs your permission to continue. Click Continue. Windows 7 has a similar message about allowing the following program to make changes to this computer. Click Yes to continue. Note: The following instructions refer to Vista, but are also applicable to a Windows 7 installation. Follow the instructions on the Welcome to the InstallShield Wizard and the Licensing screens. Installation Type: Choose Workstation Installation if SPECTRA will be installed on a single PC or a Local Area Network. If this is a Terminal Server installation, please refer to separate TS installation instructions. Last Modified April 2015 Page 14 of 25

15 Choose Destination Folder for Program Files This is the location of your program files, not your data files. NOTE: The default location is different for the various Authorized Environments. Windows 32-bit C:\Users\Public Windows 64 bit C:\Users\Public (x86) The default location is different for the various Authorized Environments. See note. Warning: If you cannot install in the default location for any reason, the program files must still be installed locally. Under no circumstances, should they be installed in C:\Program Files on a Vista Business machine. Note: You may wonder why SPECTRA s program files cannot be installed in the Program Files folder. You should discuss this with your Vista technician, as it relates to Vista s User Account Control (UAC) and Vista s virtualization functionality. Choose Destination Folder for DATA files Workstation Installation Click Browse to set the location of your data files. This must be exactly the same as your current SPECTRA data file location previously determined. Then, click on Next. Last Modified April 2015 Page 15 of 25

16 On a Stand-Alone installation use the program files destination folder. On a Network installation, click Browse to select the location of the shared folder on the file server. Click on Network to find the machine / server and folder. Find your shared folder and pick the folder for the data files. Last Modified April 2015 Page 16 of 25

17 Demo Data and Help Files Option By default the help files will be installed on your hard drive in a Help folder in the Destination Folder chosen in the previous step. Note: Help files require approximately 475 MB of disk space. Select the Help Files option on each workstation to ensure that each workstation is linked to the help files. While the Help Files can always be accessed directly from the CD, we recommend that they be installed at each workstation. Click Next to continue. Create Desktop Icon Click Yes to create a SPECTRA shortcut on the Desktop. Installing Files After files are copied, there is a delay of several seconds to a minute (again depending on the speed of your system). During this time neither an hourglass nor a progress meter is displayed. The next series of screens comprises the Microsoft Access Runtime 2010 installation: This screen will be shown briefly. Last Modified April 2015 Page 17 of 25

18 Depending on the security settings of your server you may or may not see this message. If you do see this message, click the Run button. The Microsoft Access Runtime 2010 installation progress window will be visible for a little while. Next, the Microsoft Access 2010 Runtime Service Pack 2 (SP2) will be installed. Again, depending on the security settings of your server you may or may not see this message. If you do see this message, click the Run button. Last Modified April 2015 Page 18 of 25

19 This is the progress message screen for the Microsoft Access 2010 Runtime Service Pack 2 (SP2) installation. IMPORTANT: Do not interrupt the process. Wait for the following screen to appear. InstallShield Wizard Complete Click Finish to return to the original installation screen and then click on the Exit button of SPECTRA s Setup Program screen. Restart! Always restart the workstation after installing SPECTRA. RUN MICROSOFT WINDOWS UPDATE Click on the Windows Start button All Programs Windows Update and follow the onscreen instructions (Check for Updates) to obtain the most current updates, patches, and security fixes for your operating system(s). Windows Update may require multiple passes to download the most current packages. SPECTRA requires the newest version of the Windows Installer as well as Office 2010 Updates. If the Windows Updates are not processed to the fullest, you will receive an error message that will prevent you from launching SPECTRA until these updates are in place. When running Windows Update, check the Optional option for any Office 2010 updates and be sure to run these. We have found that the Important updates did not always install all the necessary Office 2010 updates for Spectra to run. Restart! Restart the workstation after running the Microsoft Windows Update. Last Modified April 2015 Page 19 of 25

20 CONVERT SPECTRA DATA FILES Using Windows Explorer go to C:\Users\Public\Spectra or C:\Users\Public (x86)\spectra (if you are using a 64-bit workstation). Find and double click on the Convert Data shortcut. The Conversion program will find your three data files and convert them to the Access 2010 format. This needs to be done on the first workstation only. Subsequent installations will find the converted data files. APPLY PATCHES TO THE CURRENT VERSION OF SPECTRA Once Spectra 7.2 has been installed from the full installation image is complete and the data files have been converted, the next step is to apply any interim releases/patches which have been issued since the full installation image was created. Updating to Spectra version Downloading the Spectra Update Image Click on this link to download your SPECTRA Update: Last Modified April 2015 Page 20 of 25

21 Upon clicking the link to download, you will be given two options to either Open or Save. Please select Save. Once you have selected save, your download will begin. When the download is finished, please Open the file. Extract the zipped download to the folder you created to contain the installer and program files. Performing the Spectra Update Spectra must not be running on your computer to install this update. Double-click on the Spectra Update executable file downloaded in the previous step. Here is the update startup screen. Click OK to install the update. The update will process through all of the updated files to be placed on your computer. The Spectra Update is now complete. You are ready to run Spectra. The first time a copy of Spectra is run, the usual database update process will take place. Repeat these Spectra Update steps any other computers running Spectra in your company. Last Modified April 2015 Page 21 of 25

22 Downloading the Spectra Help Update Image The Spectra Help file has been updated with the changes made in the release. If you would like to upgrade your help files, then follow these steps. This step is optional if you do not wish to update your help file at this time. Click on this link to download your SPECTRA Help Update: Upon clicking the link to download, you will be given two options to either Open or Save. Please select Save. Once you have selected save, your download will begin. When the download is finished, please Open the file. Extract the zipped download to the folder you created to contain the installer and program files. Performing the Spectra Help Update Due to the size of the Spectra help file, this update will take a couple of minutes to process. Double-click on the Spectra Help Update executable file downloaded in the previous step. See Performing The Spectra Update (above) for sample screens that you will appear while this update executes. Last Modified April 2015 Page 22 of 25

23 Run SPECTRA Click on the SPECTRA program icon on your desktop. The first time you start the Access 2010 version of Spectra, the system may will configure the Access 2010 Runtime. Be patient, as this can take some time. If you are prompted to upgrade your data to the current release level, click on OK to continue. This will start the attaching tables process. Each person should successfully sign onto the system, exit, and let the next person sign on. No processing should be done while anyone is attaching to the database. Network installers will need to repeat the steps above for each workstation. Important Note for Vista Backups The VISTA backup will default to C:\, but VISTA will not allow you to put a file in the root of the C: drive. You must enter a folder name after the C:\ prompt (e.g. C:\Monday, C:\Tuesday, etc.) for the SPECTRA backup to be successful. Last Modified April 2015 Page 23 of 25

24 TROUBLESHOOTING User Account Control If you encounter installation issues on Windows 7 workstations, change the User Account Control Settings to their lowest level and reboot the workstation. Help Files If the help files are not accessible for any reason, uninstall and re-install the program and be sure to select the option to install the help files. Ontario Rent Legislation Module (optional module) If you do not want the 'Checklist' to print with each and every Termination notice, you need to rename a couple of files in the C:\Users\Public\Spectra\PDF folder. Procedure: 1. From Explorer, find the C:\Users\Public\Spectra\PDF folder 2. Right click on the N4 file. 3. Select the Rename option and key in the new name of N4.pdfx and hit <Enter> 4. Repeat the above steps to rename the N4_Only2pages.pdf to N4.pdf. Last Modified April 2015 Page 24 of 25

25 LEGAL NOTICES Proprietary Rights The information in this release notice is the copyrighted and proprietary information of RealPage, Inc. Any duplication, distribution, disclosure or other use except as expressly authorized in writing by RealPage, Inc. is strictly prohibited. Trademarks RealPage is a registered trademark and SPECTRA is a registered trademark of RealPage, Inc. Any use of RealPage s trademarks or service marks without prior consent is prohibited. Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation. Other product and company names mentioned herein are the trademarks of their respective owners and no affiliation, connection, or sponsorship should be implied or assumed based upon the use of such trademarks in this document or in any accompanying materials. Copyright 2015 RealPage, Inc. All rights reserved. To license additional modules or training, please contact your Client Account Manager via to CAM@Spectra.ca or via toll free telephone to (800) Support support@spectra.ca Visit us online at: Support Telephone: (866) Support Fax: (866) Last Modified April 2015 Page 25 of 25