Add the Counties Power App to your smartphone. app.countiespower.com

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1 Add the Counties Power App to your smartphone app.countiespower.com

2 Android users app. countiespower. com Add the Counties Power App to your smartphone In your smartphone s internet browser (Chrome etc) type in app.countiespower.com You will be asked if you would like to add CP App to your home screen. Click on Add to Home Screen to add the app to your phone. If this message doesn t come up - go to the three dots at the top right hand corner of the screen and select Add to Home Screen. Click on Add to Home Screen Click on Add to Home Screen Counties Power Add the Counties Power App to your smartphone 2

3 Apple Users app. countiespower. com Add the Counties Power App to your smartphone In your smartphone s internet browser (Chrome, Safari etc) type in app.countiespower.com To add the app to your home screen tap on the below symbol at the bottom on the screen. Select the download icon Select the Add to Home Screen tile Counties Power Add the Counties Power App to your smartphone 3

4 Apple Users Select Done Counties Power Add the Counties Power App to your smartphone 4

5 All Smartphone Users All users follow these instructions. You can now access the app via the icon on your phone. Open up the app by tapping it. Open up the app by tapping it Counties Power Add the Counties Power App to your smartphone 5

6 All Smartphone Users Go to the bottom right hand corner of the screen where the three red lines are. Select this then select Login. Select the three red lines Then select Login Counties Power Add the Counties Power App to your smartphone 6

7 All Smartphone Users Select Register Now. Fill out the form with your details and select Register. Please ensure you fill out all fields. Select Register Now Fill out the form with your details and select Register Counties Power Add the Counties Power App to your smartphone 7

8 All Smartphone Users When you submit these details you will receive a verification code via text to your phone. Enter your verification code and select Confirm. Enter your verification number and select Confirm Enter your log in details and select Login Counties Power Add the Counties Power App to your smartphone 8

9 For updates on faults affecting your property All users follow these instructions. At the bottom of the screen select Locations Select Add Location Counties Power Add the Counties Power App to your smartphone 9

10 For updates on faults affecting your property All users follow these instructions. Enter your ICP number (found on the top of your electricity bill from your retailer). Add a nick name such as Home. Enter your address. Select the message type you would like to receive. Select the timings you would like to receive messages. Select Save. Select Save You have now registered a location to receive notifications on. If there is a network outage that includes this address you will be notified on the details you have registered with. Counties Power Add the Counties Power App to your smartphone 10

11 To report a fault All users follow these instructions. Select Report at the bottom of the screen. Fill out the required fields on the form. Select Report Fault. You have now reported a fault. Select Report at the bottom of the screen Fill out the required fields on the form. Select Report Fault Counties Power Add the Counties Power App to your smartphone 11

12 Viewing network faults All users follow these instructions. You can view faults on the network by selecting Outages at the bottom of the screen. Select the outage or planned shutdown you would like to view. Select Outages at the bottom of the screen Select the outage or planned shutdown by tapping it Counties Power Add the Counties Power App to your smartphone 12

13 Viewing network faults All users follow these instructions. Information regarding selected outage or planned shutdown A screen will pop up with information on that fault. You can select if you would like to receive notifications about this fault once you are registered and have logged in. Counties Power Add the Counties Power App to your smartphone 13

14 app.countiespower.com

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