HLZA HOW-TO S SETTING UP AND USING REMOTE ACCESS. July 10, 2014

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1 HLZA HOW-TO S SETTING UP AND USING REMOTE ACCESS July 10, 2014

2 Installing the VPN Software These steps must only be performed during the initial setup of any computer being used for remote access from outside of the office. Connecting to the HLZA VPN This is Step 1 of the two-step process that must be performed each time you want to access your office computer remotely. Establishing a Remote Desktop Connection This is Step 2 of the two-step process that must be performed every time you want to access your office computer remotely. Note: This step can also be done from any computer in the office to access your office computer (i.e. to remotely access your computer from a conference room computer). Troubleshooting: Installing/Updating Java Follow these steps to assist in troubleshooting potential issues while installing the Cisco AnyConnect Software/Client. Troubleshooting: Adjusting Video Setting Follow these steps to assist in troubleshooting potential issues such as your office computer crashing while connecting to it. Troubleshooting: Remote Desktop for Macs and Windows 8 Follow these steps to assist in making a remote desktop connection using a Mac. The proposed software also is easier to use when using the Windows 8 operating system.

3 Installing the VPN Software These steps must only be performed during the initial setup of any computer being used for remote access from outside of the office.

4 Installing VPN Software Open any web browser on a Mac or a PC and go to: Note: VPN stands for a Virtual Private Network. A connection to our VPN will allow your computer to operate as if it were directly connected to our private network (as if your computer was in the office).

5 Installing VPN Software The next screen asks for your username and password for the group HLZA_ACCESS.

6 Installing VPN Software The username and password are the same username and password that is used to log into your office computer. Note: Any issues you may encounter with login at this screen should be brought to the attention of Andrew Zimmerman and/or the LISS HelpDesk.

7 Installing VPN Software Your computer should begin to download the Cisco AnyConnect Secure Mobility Client. Note: You may experience some issues prior to successful installation such as Java being out of date. If you need assistance addressing this issue refer to Slide 32.

8 Installing VPN Software After the Cisco AnyConnect Secure Mobility Client installer download is complete, open the installer by double clicking the file at the bottom. Note: You may need to access the downloaded file through a menu of the web browser or in windows explorer.

9 Installing VPN Software If prompted by a Windows Security Warning click Run

10 Installing VPN Software The Cisco AnyConnect Secure Mobility Client Setup Wizard will open. Click Next to proceed.

11 Installing VPN Software The License Agreement will appear in the next screen. Read through the Agreement if you would like. Select I accept the terms in the License Agreement and click Next.

12 Installing VPN Software Click Install to begin the software installation. Note: Click Ok or Allow if presented with any user control warnings.

13 Installing VPN Software Click Finish to complete the installation and exit the setup wizard.

14 Connecting to the HLZA VPN This is Step 1 of the two-step process that must be performed each time you want to access your office computer remotely. This can only be done once the computer has successfully gone through the initial setup of installing the Cisco AnyConnect Secure Mobility Client (refer to Installing VPN Software on slides 2-12)

15 Connecting to the HLZA VPN Once the Cisco Any Connect Secure Mobility Client is installed it can be accessed through the programs list on the start menu. It is recommended to create a shortcut for the program on the desktop as you will need it every time you want to login remotely. Note: This step and the following steps will need to be followed every time you want to connect to the office VPN.

16 Connecting to the HLZA VPN The software should open a small window in the lower right hand corner with the VPN Address already filled out (in case it is not, type in vpn.hlzimmerman.com). Click Connect to establish a connection. Note: If the window does not open you may need to find the application in the hidden icon tray.

17 Connecting to the HLZA VPN A window pops up asking you for your username and password for HLZA_Access. Note: This window is identical to the window that popped up during the AnyConnect installation.

18 Connecting to the HLZA VPN Put in your username and password. The username and password is the same username and password that is used to log into your office computer. Click OK to connect to the VPN.

19 Connecting to the HLZA VPN Once the credentials are verified, the Cisco AnyConnect Secure Mobility Client will show you are connected to the VPN. You will see a clock on the bottom left-hand side of the window keeping track of your connection time. You will also see the Connect button is now Disconnect. Note: Later you will use this Disconnect button to terminate the connection to the VPN.

20 Connecting to the HLZA VPN Note: Simply closing the Cisco Client window will not disconnect you from the VPN. If this happens, you can find the client by clicking the hidden icon tray arrow and then selecting the Cisco globe icon. It is recommended that you go into the program s preferences and deselect Minimize AnyConnect on VPN Connection.

21 Establishing a Remote Desktop Connection This is Step 2 of the two-step process that must be performed every time you want to access your office computer remotely. This can only be done once the computer has successfully gone through the initial setup of installing the Cisco AnyConnect Secure Mobility Client (refer to Installing VPN Software on slides 2-12) Note: This step can also be done from any computer in the office to access your office computer (i.e. to remotely access your computer from a conference room computer).

22 Establishing a Remote Desktop Connection Once connected to the VPN, you can establish a remote connection to your office desktop computer. In the accessories folder of the start menu, select the Remote Desktop Connection program. If you cannot find this, just click in the windows search field and start typing Remote Desktop Connection until you see the application appear Note: This is for PC Users. Mac users need to download a Remote Desktop Software. Refer to Slide 40.

23 Establishing a Remote Desktop Connection The Remote Desktop Connection window will appear. At least for the first time using the software it is best to click the Options arrow in order to reveal the Remote Desktop Connection options.

24 Establishing a Remote Desktop Connection In the remote desktop connection window, type in your office username (which has been setup to be your computer name) in field that says Computer. Note: Any issues you may encounter with login at this screen should be brought to the attention of Andrew Zimmerman and/or the LISS HelpDesk.

25 Establishing a Remote Desktop Connection Type in your username, the same username you use to access your Office computer. If just your username does not work, you should always try to put our domain beforehand like ZIMMERMAN\username. Make sure to check Allow me to save credentials. Note: This screenshot was taken before we set it up with the username as the computer name. Please disregard the IP Address in this example ( ).

26 Establishing a Remote Desktop Connection For ease of use in the future, it is recommended that you save your connection settings. This way, the computer name and display settings are stored and you will just need to open the saved RDP file in order to establish the remote desktop connection.

27 Establishing a Remote Desktop Connection Simply pick a location to store the file such as your desktop. Then name the file something like HLZA Remote Desktop and click save. You may also want to use your name such as Name Remote Desktop.

28 Establishing a Remote Desktop Connection Back on the General tab of the Remote Desktop Connection window, click Connect in order to establish a remote connection to your computer.

29 Establishing a Remote Desktop Connection Most likely a security window will pop up asking you to make sure you trust this computer prior to connecting. Make sure to check Don t ask me again for connections to this computer and then click Connect.

30 Establishing a Remote Desktop Connection You will then be asked for your password to connect to the computer. Again, this is the same password you use to access your office computer. If you would like, check Remember my credentials prior to clicking OK if you want your password stored. Note: You will have to edit the RDP settings when your password changes when this is selected. This process will be explained later in thetroubleshooting section.

31 Establishing a Remote Desktop Connection You should receive one final warning stating that the security certificate cannot be verified. Make sure to click Don t ask me again for connections to this computer so you will not receive this warning in the future. Click Yes to connect to the computer.

32 Troubleshooting: Installing/Updating Java Follow these steps to assist in troubleshooting potential issues while installing the Cisco AnyConnect Software/Client.

33 Installing/Updating Java If there is an issue you will most likely see a pop-up alert at the top of the screen. Here the browser tell me Java was blocked because it is out of date. It is possible this software would download without updating Java, but it is best here to click Update plugin

34 Installing/Updating Java This will probably take you to Java download page in another tab of the browser. Click download to install the newest version of Java.

35 Installing/Updating Java You will most likely be directed to another page that lists the recommended version of the software and has a download button.

36 Installing/Updating Java Most web browsers will show your download file and progress in a bar at the bottom of the window. Once the download is complete you can run the installer by double clicking on the downloaded file.

37 Installing VPN Software Once the Java installation is complete, click back on the Cisco installation tab. The pop-up alert will tell you the page needs to be reloaded before the installation can continue. If you see your file has successfully downloaded at the bottom, you can continue without reloading.

38 Troubleshooting: Adjusting Video Setting Follow these steps to assist in troubleshooting potential issues such as your office computer crashing while connecting to it.

39 Establishing a Remote Desktop Connection It is possible that your office computer crashes while trying to connect to it. In this case it is recommended to click the Display tab to adjust the remote desktop display settings to enhance speeds and prevent crashing. You can test the settings that work best for your but the recommendation would be to make the Display Configuration one tick smaller and switch the colors from 32 bit to 24 bit. You should find the highest quality that works for you.

40 Troubleshooting: Remote Desktop for Macs and Windows 8 Follow these steps to assist in making a remote desktop connection using a Mac. The proposed software also is easier to use when using the Windows 8 operating system.

41 Remote Desktop for Macs and Windows 8 For Windows and Macs, the recommended software is the Microsoft Remote Desktop App. It is very simple to use. You simply need to put your username in the field where it asks for computer name. Mac App Store: crosoft-remotedesktop/id ?mt=12&v0= WWW-NAUS-ITUHOME- NEWAPPLICATIONS&ignmpt=uo%3D2 itunes App Store: crosoft-remotedesktop/id ?mt=8

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