AS Client User s Guide

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1 AS Client User s Guide

2 Notice Avaya Communications reserves the right to change specifications without prior notice. Trademarks The product described in this book is a licensed product of Avaya Systems, Inc. Avaya Wireless is a registered trademark of Avaya Communications, Inc. Microsoft, Windows 95, Windows 98, Windows Millennium, Windows NT, Windows 2000, Windows for Workgroups, and MS-DOS are registered trademarks of the Microsoft Corporation. Pentium is a registered trademark of Intel Corporation. All other brand and product names are trademarks or registered Trademarks of their respective holders. Copyright 2000, 2001, Avaya Communications, Inc. All Rights Reserved

3 Contents About this guide... iii Avaya AS Client Technical Support...iv Requirements for Windows 95/98/Millennium/NT AS Client PC configuration requirements Installing AS Client for Window Installing AS Client Special notes for Windows 95 users Special notes for Windows NT users Running AS Client for Windows Starting AS Client Updating the Network List Signing on to the network Running and disconnecting AS Client Updating the Network Name file System Requirements for MaS Installing AS Client for MacOS Installing the client software Running AS Client for MacOS Starting and stopping the AS Client AS Client for Windows Troubleshooting...A1-1 Verifying Windows 95 version...a1-1 Verifying RAS installation for Windows NT...A1-2 Updating Avaya PC Card driver and firmware versions...a1-2 No Service Available message...a1-3 Uninstalling AS Client for Windows...A1-3 AS Client for MacOS Troubleshooting...A2-1 Uninstalling the AS Client...A2-1 MacOS AS Client Troubleshooting Table...A2-2 Verifying your Network List...A2-3 Avaya AS Client User s Guide i

5 About This Guide About this guide This document provides a set of task-oriented procedures and guidelines that support the installation of Avaya AS Client. NOTE: This guide refers to the Avaya AS-2000 Access Server as "AS-2000". The AS-2000 User's Guide covers AS-2000 setup and operation. This guide refers to Avaya AS Client (the program and driver required for the wireless client machine) as "AS Client". Avaya AS Client User s Guide iii

6 About This Guide Avaya AS Client Technical Support If you encounter problems when installing or using this product, please consult the Avaya website at: for: The latest software, user documentation and product updates. Frequently Asked Questions (FAQ). Addresses of authorized Avaya resellers. If these resources don t provide the help you need, please contact your local authorized Avaya reseller for additional technical support. Help us Help You. If you should encounter problems, complete the Avaya problem reporting form and include it with your or fax when contacting your local authorized Avaya reseller. You can find the problem reporting form on the Avaya CD-ROM. iv Avaya AS Client User s Guide

7 System Requirements for Windows 95/98/Millenium/NT/2000 Windows 1 Requirements Requirements for Windows 95/98/Millennium/NT AS Client PC configuration requirements Before loading the Avaya AS Client software, please make sure that your PC meets the following requirements: Intel Pentium (or compatible) processor. 16 MB RAM. 5 MB of free disk space. CD-ROM Drive. Avaya PC Card. Software Configuration: Microsoft Windows 95, 98, Millennium, NT, or Avaya Drivers Release 6.1 or higher. Microsoft Dial-Up Networking (DUN) 1.3 for Windows 95. Microsoft Virtual Private Networking for Windows 98. Service Pack 4 or higher, and Windows Remote Access. Server (RAS) for Windows NT. The Troubleshooting section of this guide provides instructions on how to verify your configuration. Avaya AS Client User s Guide 1-1

9 Installing AS Client for Windows Installing 2 Installing AS Client AS for Windows Client for Window Installing AS Client Use the following steps when installing AS Client. If you are using Windows NT, ensure RAS is installed before installing AS Client. 1. Insert the AS Client installation CD-ROM into the CD- ROM drive. 2. Click the Start button on the Windows Taskbar, and then lick Run. 3. Type the name, or browse the installation CD-ROM to find ASClient.exe in the folder corresponding to the operating system you are using for the client. Avaya AS Client User s Guide 2-1

below as the system installs AS Client to your PC.

10 Installing AS Client for Windows 4. Click OK. Result: You will see a series of windows, similar to those depicted below as the system installs AS Client to your PC. After the Welcome screen appears, select Next to set the file installation directory. 2-2 Avaya AS Client User s Guide

Installing AS Client for Windows After setting the installation directory, click Next to open the Enter Text screen, and then enter your Network Name. Our example shows Lobby as the Network Name.

11 Installing AS Client for Windows After setting the installation directory, click Next to open the Enter Text screen, and then enter your Network Name. Our example shows Lobby as the Network Name. At this point, you may encounter a Windows screen informing you of Digital Signature status. Click Yes to continue. Result: The installation process completes, and a screen similar to the following example appears. Avaya AS Client User s Guide 2-3

12 Installing AS Client for Windows Click Finish to exit the installation. You must reboot your computer after AS Client installation. Special notes for Windows 95 users Windows Dial Up Networking Version 1.3 (DUN 1.3) or higher must be installed on your computer. You can download DUN 1.3 from the Extras folder located on the installation CD-ROM. Special notes for Windows NT users If you are using Windows NT, then you must have Service Pack 4 or higher, and have RAS installed. RAS must be installed before installing the Service Pack, Avaya drivers, and AS Client. Ensure the Windows NT installation is "Typical" and not "Laptop." The following steps cover client installation and RAS setup. 1. Install RAS and Service Pack 4 (or higher) if not already installed. 2. Insert AS Client NT installation CD-ROM into the CD- ROM drive. Browse to the "ASClient.exe" file, and double-click it to start installation. Result: Several standard Windows installation screens appear and initial Bindings are set. 3. When "Network Name" screen appears, enter your network name. Result: The name is stored, and then RAS SHIM is set up. 4. When "Select Communications Port" screen appears, set up your port and then click Continue. Result: Setup completes installation. Click Finish to close the installer. 5. Reboot the machine before using AS Client. 2-4 Avaya AS Client User s Guide

13 Running AS Client for Windows Running 3 Running AS Client AS for Windows Client for Window s Starting AS Client To start AS Client, double-click the AS Client icon or select the AS Client from the Windows Program Menu. When started, AS Client automatically reads the Netlist.txt file and scans for a network with which to associate. AS Client reads one name at a time, in sequence, from top to bottom until it finds the first active network, not the strongest signal. When the client successfully associates with a network, you will see an Association Successful message (with the name of the network) at the bottom of the AS Client Login screen, similar to the screen shown below. Avaya AS Client User s Guide 3-1

14 Running AS Client for Windows If the client is unable to associate with any network, you will see a No Service Available message at the bottom of the AS Client Login screen, similar to the figure below. If you see this message, try these steps: 1. Ensure the Netlist.txt file has the proper case-sensitive network name. 2. Ensure the network is running. 3. Ensure the client is close enough to an AS-2000 to communicate. Updating the Network List If the network name list has been changed since your last access, you will need to update it. To update, select the Update Network List box on the AS Client Login window, then click Update. Result: A window appears asking if you wish to associate with the updated list. To associate, click Yes. Editing the Network List 1. To view and edit the Network Name file ( Netlist.txt ), click Windows Start -> Programs -> Avaya -> AS Client -> Netlist. Result: The Netlist.txt file will open in your default text editor. 2. Enter the case-sensitive Network Name(s). The network administrator typically provides the network names. 3-2 Avaya AS Client User s Guide

15 Running AS Client for Windows 3. After editing and saving the Netlist.txt file, return to the AS Client Login screen. To update, select the Update Network List box on the AS Client Login window, then click Update. Result: A window appears asking if you wish to associate with the updated list. 4. To associate, click Yes. Result: The AS Client Login window appears, similar to the figure below, indicating a successful association. Avaya AS Client User s Guide 3-3

Running AS Client for Windows Signing on to the network Once you have associated with a network, enter your username and password; check the Remember Password option if desired, and then click

16 Running AS Client for Windows Signing on to the network Once you have associated with a network, enter your username and password; check the Remember Password option if desired, and then click Connect. Result: You should see the connection message similar to the figure below. Click OK. You have now logged on to the network through Avaya Access Server networks. If you encounter problems If you receive an Invalid Username or Password message, ensure you have entered the proper username (not case sensitive) and the proper password (case sensitive). If you are sure your username and password are correct and you still can t sign on, contact your network administrator. 3-4 Avaya AS Client User s Guide

17 Running AS Client for Windows Running and disconnecting AS Client Once logged on, you can access the AS Client window. The AS Client window allows you to disconnect AS Client, view connection statistics, and update the Network Name list. To open the AS Client window, double-click the AS Client Icon on the Windows Task Bar. Result: The AS Client window appears, similar to the figure below. To disconnect AS Client, click the Disconnect button. Avaya AS Client User s Guide 3-5

Running AS Client for Windows Updating the Network Name file After modifying the Netlist.txt file, update the Network Name List as described below. 1. Click the Update tab.

18 Running AS Client for Windows Updating the Network Name file After modifying the Netlist.txt file, update the Network Name List as described below. 1. Click the Update tab. Result: The Update screen appears, similar to the figure below. 2. Enter the full path and file name, and then click Update. Result: The Netlist.txt file is updated. 3. Click Close to exit the screen (does not disconnect the client). 3-6 Avaya AS Client User s Guide

19 System Requirements for MacOS System 4 System Requirements for MacOS Require ments for MaS Before loading the Avaya AS Client software, please make sure that your Mac meets the following hardware and software requirements: Hardware Configuration Any Power Macintosh (Power Mac, G3, or G4) with a type II PCMCIA card slot and Avaya drivers higher than Any Macintosh with an AirPort card (optional on ibook, imac, and G4s). Software Configuration MacOS 8.6 or higher with Apple Remote Access installed (it is installed by default). With the Avaya PC Card, driver Version 6.1 and firmware Version 6.04 (or above) required. For AirPort support, driver Version 1.2 or above should be installed. Avaya AS Client User s Guide 4-1

21 Installing AS Client for MacOS Installing 5 Installing AS Client AS for MacOS Client for MacOS Installing the client software 1. Navigate to the AS Client Installer (on your CD-ROM or hard disk) and Double-click to start installation. When the Installer Screen appears, click Install. Result: the AS Client Installer appears similar to the example below. Easy Install Click the Install button to install ORiNOCO Click the Install AS Client button to install - ORiNOCO - AS Client Y o AS_Client Installer Install Location Install Location: Items will be installed on the disk Macintosh HD Macintosh HD Quit Install You may choose between Easy Install, Custom Install, and Uninstall. The Easy Install option installs both the AS Client application and the Avaya drivers. The Custom Install option lets you choose which of the two to install. G3 PowerBooks with an integrated AirPort radio card do not require the Avaya drivers. The install program detects this and will not install the Avaya drivers if you select Easy Install. Avaya AS Client User s Guide 5-1

22 Installing AS Client for MacOS 2. A dialog appears asking you to enter your Network Name. Enter your Network Name. Appendix A2 provides more information about Network Names under Verifying Your Network List. 3. A second dialog appears asking if you want an alias on the desktop. If you choose not to place an alias on the desktop, you can start the AS Client by selecting the AS Client Control Panel. Once you make your selections, a progress indicator reappears showing the installation in process. 4. After the installation is complete, the following dialog appears giving you options to continue installing software or Restart. Make your selection. Installation was successful. You have installed software which requires you to restart your computer. If you are finished, click Restart, or if you wish to perform additional installations, click Continue. Continue Restart After your computer has been restarted, you are ready to connect. Section 6 describes connecting and working with AS Client. 5-2 Avaya AS Client User s Guide

23 Running AS Client for MacOS 6 Running AS Running AS Client for Client MacOS for MacOS Starting and stopping the AS Client Open the AS Client Control Panel, or click the AS Client alias. AS Client AS_Client Status Connected Details Time Connected: IP Address: Bytes In: Frames In: Frames Out: Bytes Out: Setup Network: User ID: Password: My Business My Name ********* AS Client Save Password Connect Avaya AS Client User s Guide 6-1

24 Running AS Client for MacOS When you click the Connect button, the client automatically seeks a network with which to associate. If the client cannot find a network, a notice will appear: Could not find a network with which to associate! Please make sure you have selected the correct Network in the AS Client control panel. OK If this is the case, be sure to verify the following: You have selected the proper network, and that the Network List for that network is accurate. If you are unsure about working with network lists, contact your network administrator. You are within range of an operating AS If none of these appear to be the problem, contact your network administrator as the first line of support. 6-2 Avaya AS Client User s Guide

25 Running AS Client for MacOS Once you are connected you can observe connection activity on the AS Client Control Panel as depicted below. AS Client AS_Client Status Connected Details Time Connected: 23:18 IP Address: Bytes In: Frames Out: 138 Frames In: 135 Bytes Out: 234 Setup Network: User ID: Password: My Business My Name ********* AS Client Save Password Disconnect To disconnect from the network, click the Disconnect button from the control panel. If you encounter problems If you are able to associate with a network, but receive an error message when you try to sign on, double-check your user name and password. They are case sensitive, and watch for extra spaces. The network automatically verifies your personal login. If the network does not recognize the login, and you know your user name and password are correct, contact your network administrator. Avaya AS Client User s Guide 6-3

27 Appendix A1 AS Client for Windows Troubleshooting AS 7 Client AS Client for Windows for Troubleshooting Windows Troublesh ooting A1 Verifying Windows 95 version Use the following steps to verify your version of Windows 95. From the Windows Taskbar begin with the Start button. Go to Settings. Open the Control Panel. Select System. Result: The System Information window displays the Windows 95 version number. Windows 95 Version Action Required Install Service Pack 1* a None b None c None * If you do not have a copy of Microsoft Service Pack 1, it can be downloaded from the Microsoft website at: Avaya AS Client User s Guide A1-1

28 Appendix A1 AS Client for Windows Troubleshooting Verifying RAS installation for Windows NT Right-click on Network Neighborhood -> Properties -> Services. If RAS is not displayed, install (from i386 folder) according to Windows installation procedures. Updating Avaya PC Card driver and firmware versions If you do not have Avaya PC Card driver 6.1 or higher, a message appears, indicating you need to update your version. To download a copy of the latest Avaya PC Card driver, go to the Avaya website at: If the Avaya Client Manager is installed on your PC, check the radio card firmware version as follows: 1. Open Avaya Client Manager. 2. Click the Advanced tab. 3. Click Card Diagnostics. Results: The Avaya Client Manager window appears. Look for Driver and Firmware match = OK. If there is a driver mismatch, download and install a copy of the latest Avaya PC Card firmware driver at: A1-2 Avaya AS Client User s Guide

29 Appendix A1 AS Client for Windows Troubleshooting No Service Available message The No Service Available message will appear if the AS is out of range, or the network list on your PC is not valid. Ensure you are within range of an operating AS Your network administrator should know the locations of the active wireless cells for your environment. If the Network List on your PC does not contain the name(s) of your wireless network(s), the AS Client will not connect. Chapter 3 Running AS Client for Windows, provides instructions for editing the Netlist.txt file and updating the Network List. Uninstalling AS Client for Windows Select Start -> Run from the Windows Task bar and then type the name, or browse the installation CD-ROM to find ASClient.exe. Avaya AS Client User s Guide A1-3

Appendix A1 AS Client for Windows Troubleshooting Select OK. Result: The AS Client Installer opens to allow you to Modify, Repair, or Delete AS Client. Each option is covered below.

30 Appendix A1 AS Client for Windows Troubleshooting Select OK. Result: The AS Client Installer opens to allow you to Modify, Repair, or Delete AS Client. Each option is covered below. Modify This option allows you to select which operating system to use. Select from Windows 9x, Windows 2000, or Windows NT. Repair This option checks your computer for a complete installation, and repairs any problems found. A1-4 Avaya AS Client User s Guide

31 Appendix A1 AS Client for Windows Troubleshooting Remove This option removes all AS Client files from your computer. Each of these options requires you to reboot your computer when finished. Avaya AS Client User s Guide A1-5

33 Appendix A2 AS Client for MacOS Troubleshooting AS 8 Client AS Client for MacOS for Troubleshooting MacOS Troubles hooting A2 Uninstalling the AS Client Removing the AS Client involves two steps. First, use the uninstall option on the AS Client Installer program, and then remove the Avaya folder. 1. Open the installer, select the Uninstall option, and then click the Uninstall button. Follow the instructions provided. AS_Client Installer Uninstall Click the Install button to install ORiNOCO Click the Uninstall AS Client button to uninstall - ORiNOCO - AS Client Install Location Items will be uninstalled on the disk Macintosh HD Quit Uninstall 2. To finish cleaning the AS Client from your computer, delete the Avaya Folder. a. Open the System Folder on your hard disk and locate and open the Preferences Folder. b. Locate the Avaya Folder and drag it to the Trash Can. Avaya AS Client User s Guide A2-1

34 Appendix A2 MacOS AS Client Troubleshooting MacOS AS Client Troubleshooting Table Symptom Installation error message indicates AirPort driver Version 1.1 must be installed. Remote Access gives error indications, or no network is found. Authentication Errors. Possible Cause/Solution The AirPort software must be version 1.2 or higher. Go to Apple s support web site at: then download and install the latest version. a. Ensure you are within range of an operating AS b. Ensure your network list is accurate It is possible, but unlikely the AS-2000 wireless station or some other network component may be unavailable. There are many reasons this may happen, and service is usually restored quickly. You might try connecting later, or try connecting again from another location nearer the station. For quickest resolution, and since most problems are related to configuration issues, please contact your network administrator as your first line of support. a. Check your user name and password. They are case sensitive. b. Contact your network administrator to ensure your network profile is correct. A2-2 Avaya AS Client User s Guide

35 Appendix A2 AS Client for MacOS Troubleshooting Verifying your Network List This section of the AS Client User Guide is intended for network maintenance personnel who setup the client configuration. If you are unsure of the following procedure, please contact your network administrator. In order for your AS Client to associate (connect) with a network, it must know the names of available networks. At least one network must be available for the AS Client to start. Use the following procedure to ensure the proper network names are in the lists in your network folder. 1. Navigate to the Avaya Folder and open it. Hint: Look in Preferences of your System Folder. 2. Open the Network Files folder. The Network Files Folder contains one or more text files, which are simple lists of network names. An example folder is shown below (your folder may be different). The folder file names are the names that appear on the network list in the AS Client Control Panel. Network Files Click the Install button to install ORiNOCO AS Client Business Center My Local Airport Avaya AS Client User s Guide A2-3

36 Appendix A2 MacOS AS Client Troubleshooting 3. Ensure your network name(s) are accurate. Each file in the folder is a textual list. When you select a network from the AS Client Control Panel, the network names listed in the file will become available, if the associated AS-2000 is within range and operating. Editing network names: One way to edit network names is to open the file with SimpleText. Using our example below, you would start SimpleText, then open and edit the file Business Center. Names must be spelled exactly, and are case sensitive. Each network name must be on a different line. Press Return after the last line in the list. For example, if your network names were named after common wireless cells in a typical office building, your file might be named Business Center and its list of network names might look like this: Lobby West Wing Floor 2 Cafeteria Once the Network Folders and the network names are accurate, you can connect. To connect to the network, please refer to Section 6, "Running AS Client for MacOS. A2-4 Avaya AS Client User s Guide

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