Waters Empower 2 Service Pack G

Transcription

1 R E L E A S E N O T E S Waters Empower 2 Service Pack G Empower 2 Service Pack G enhances LDAP capabilities. These release notes also address the following information and instructions: System and software requirements Issues resolved in this release Known issues in this release GxP compliance requirements Installing Empower 2 SP G Verifying an installation Empower 2 SP G program file updates Test configurations used to develop and evaluate Empower 2 SP G Consult these release notes and those associated with all previous Empower 2 service packs and feature releases. Unless superseded, all previous release notes and product support information apply to this software release. System and software requirements Empower 2 SP G requires the following hardware and software: Empower 2 systems (Enterprise servers, clients, LAC/E 32 modules, and Personal workstations) that run on Empower 2 Feature Release 5 or higher. You do not need to install Empower 2 SP G on 64-bit Windows Server 2003 and Solaris database servers. You can install Empower 2 SP G on these Empower 2 platforms: Enterprise 32-bit servers, clients, LAC/E 32 modules, Personal workstations, and Citrix 32-bit servers. The database updated to Empower 2 FR 5 (with or without the Licensing Wizard hotfix) or SP F (with or without the SP F Hotfix 1). Requirement: You must install Empower 2 SP G on all computers on which Empower 2 software is installed, including workstations, clients, LAC/E 32 modules, and servers. Empower 2 SP G includes only the files needed to fix the issues identified in the Issues resolved in this release section of the release notes. LDAP enhancements Empower 2 Service Pack G enhances LDAP capabilities by allowing multiple domains for LDAP user accounts to be specified, supporting LDAP groups, and by identifying LDAP user accounts by User Principal Name (UPN). Waters is a registered trademark and THE SCIENCE OF WHAT S POSSIBLE. is a trademark of Waters Corporation. All other trademarks are the sole property of their respective owners. Copyright 2009 Waters Corporation Page 1 of 13

2 Support for LDAP groups Empower software supports LDAP groups: Groups display in the software like Organizational Units (OUs), but are depicted by different icons (like those shown on the LDAP server.) In the same way you choose a user from an OU, you can choose a user from a group. A group that is a member of another group appears as a nested group in the software. In the same way you search for a user s name, you can search for an OU or a group. To search for an OU or group, select the OU or group radio button, enter the name of an OU or group, and then click the Search button. Exception: A user from a different domain that is added to a group will display in Empower as long as they are in the same forest. If the user is from a different forest, the user s security identifier (SID) will display and you will not be able to create an Empower user. User Principal Name (UPN) LDAP authentication in Empower now uses User Principal Name (UPN, for example, SmithJ@domain.com) to uniquely identify users rather than the Fully Qualified Domain Name (FQDN, for example CN=John Smith,OU=Folder,DC=Domain,DC=com). In the User Properties dialog box, the LDAP User DN field was renamed to reflect the change to UPN. If you were in LDAP mode before upgrading to Empower 2 SP G, any users associated with LDAP accounts will still be using the FQDN. This will still work; however, if you want to change them to UPN, re-associate their user accounts with their LDAP account again. Any new users created will automatically use the UPN. Multiple LDAP Domains When LDAP authentication is enabled, you can now define multiple domains, if desired. The User Account Policies tab in the System Policies dialog box was modified to include LDAP functionality by adding these features: Authentication field defines the type of user accounts: local or LDAP. LDAP Domain Manager creates, edits, views, and deletes domains. To associate with a new domain: 1. In the User Account Policies tab of the Empower System Policies dialog box, select LDAP Authentication in the Authentication field. 2. In the LDAP Domain Manager, click New. 3. In the Authentication Policies dialog box, enter information about the new domain, keeping these guidelines in mind: Option Domain Description Ensure the Enable Domain check box is selected. Tip: When you complete entering information about this domain and click OK, Empower software will connect to the LDAP server. If you do not select the Enable Domain check box, Empower software does not attempt to connect to the LDAP server. Type the domain name for the server(s) that contain the LDAP user accounts. Page 2 of 13

3 Option Domain Information Description Enter domain components in this format separated by a comma. Example: DC=Empowerdomain,DC=qc Enter the host name or IP address for each LDAP server. The order of the servers in the list determines the order in which Empower software connects to the servers. When a server is not available, Empower software attempts to connect to the next server in the list. Enter the port number for the LDAP server(s). The default SSL port is 636. Tip: you can use the arrow buttons beside each server to move a server up or down in the list. In the Timeout field, enter the amount in seconds that you want to wait for a response from the LDAP server before communications fail between the LDAP server and the Empower database. LDAP Credentials In the Domain Access Username field, enter the name of the user whose privileges allow communication with the LDAP server. In the Domain Access Password field, enter the password for the user specified in the Domain Access Username field. Search Criteria Specify the OU (Organizational Unit) to search for users. Example: OU=Research OU=Chemistry_Sales,OU=Chemistry CN=users 3. To test connectivity between Empower software and your LDAP server(s), click Test Directory Server Access. When you do so, Empower software tests communication with your LDAP servers following the order in which they reside in the directory servers table. Each server is tested individually. 4. In the Authentication tab, click OK. Result: If Empower software can establish communication with the LDAP server, the domain appears in the LDAP Domain Manager list in the User Accounts Policies tab. If Empower software cannot connect to the LDAP server, deselect the Enable Domain check box and try to establish communications later. The domain will still appear in the LDAP Domain Manager list. 5. In the System Policies dialog box, click OK. Tip: If you click Cancel before clicking OK in the System Policies dialog box, the domain information will not be saved. To edit a domain: 1. In the User Account Policies tab of the Empower System Policies dialog box, select a domain in the LDAP Domain Manager section, and then click Edit. 2. You can change the domain information as needed, and then click OK. To view domain information, select a domain in the LDAP Domain Manager section of the User Account Policies tab of the Empower System Policies dialog box, and then click View. You can view domain information, but cannot change it. Page 3 of 13

4 To delete a domain, select a domain in the LDAP Domain Manager section of the User Account Policies tab of the Empower System Policies dialog box, click Delete, and then OK to confirm the deletion. If you delete the only remaining enabled domain, you must confirm deletion again, and Authentication is switched from LDAP to local authentication. Issues resolved in this release The following table contains a list of the software problems fixed in Empower 2 SP G. The PCS (Product Change System) numbers identify software issues that Waters personnel monitor within a system change request tracking tool. PCS Number Description The Empower 2 installer was modified to include Waters and Acquity instruments to be added to the Windows Vista Firewall exception list When switching injections and updating the 2D and 3 D channel tables in the Review window and QuickStart, Empower no longer closes unexpectedly When you manually identify peaks (Named Group or Timed Group) in the Review window and QuickStart, Empower no longer closes unexpectedly When you log into Empower as a non-administrator and open the View Sample History dialog box, QuickStart and the Run Samples window no longer close unexpectedly While exporting data that contained fields with no values, Empower no longer closes unexpectedly When you export data containing fields that are too long to fit on one line, Empower no longer closes unexpectedly In the Japanese version of Empower 2 software, the Import Plate Type from Text File dialog box now contains an OK button If you have the Method Validation Manager option installed, Linearity test reports now contain the correct Response Factor and Relative Response Factor values for linearity points The Review window and QuickStart no longer close unexpectedly when the title of the project path contains more than 100 characters The first application windows to open are allocated excessive amounts of memory by the Windows operating system. Empower applications were modified to override the Windows defaults and allocate memory equitably LDAP user groups are now supported. See also: LDAP enhancements User Principal Name (UPN) is used to associate Empower users with their LDAP accounts. See also: LDAP enhancements You can now specify more than one domain with LDAP authentication. The domains can be from different forests. See also: LDAP enhancements When using an LDAP user account, you can now enter your LDAP password to confirm manual integration of a peak , When you review 2D and 3D data in the Extracted 3D plot and 3D channels table in the Review window and then extract a chromatogram, the 3D extracted plot is now updated in Review. Page 4 of 13

5 45032 When an Administrator presses the [Esc] key in the Your Password has Expired dialog box, a logged in user s role is no longer changed to Administrator , The Open Access user interface now opens correctly the first time and does not close immediately upon opening Dragging and dropping large results sets into Review and working with samples collected at high data rates will no longer cause Empower to close unexpectedly. Tip: Be patient when working with large data sets and samples collected at high data rates. Known issues in this release The following table contains a list of the known issues for Empower 2 SP G. The PCS (Product Change System) numbers identify software issues that Waters personnel monitor within a system change request tracking tool. PCS Number Description When using multiple domain configurations with Empower 2 SP G, clients will need to have the SSL certificates imported manually or set on the LDAP server through a group policy. See also: LDAP enhancements If you have LDAP authentication enabled prior to upgrading to Empower 2 SP G, you must update the LDAP information after installing Empower 2 SP G or you will not be able to create users or alter the LDAP account information for an existing user. To update LDAP information: 1. In System Policies, access the User Account Policies tab. Under LDAP Domain Manager, click on the top blank line in the box and click the Edit button. 2. On the Authentication Policies page, enter a name for the domain. 3. Enter the domain component information (for example, DC=DomainName,DC=com). 4. In the Search Criteria box, remove the domain component information (for example, DC=DomainName,DC=com) beside each line in the box. See also: LDAP enhancements By performing extensive processing in the Review window, it is still possible to overwhelm the computer s resources and these messages will display in the Message Center: Not enough storage is available to process this command. Chrom map view of file failed. Given sufficient time, these resource allocation issues may resolve themselves You cannot import a plate type file that is one language (for example, English) into Empower software that is in a different language (for example, Japanese) On the Authentication Policies tab of the Empower System Policies dialog box, there is no Help button. These release notes explain how the Authentication policies tab works in the Empower System Policies dialog box. See also: LDAP enhancements Page 5 of 13

6 PCS Number Description If you do not install Empower 2 SP G on all Empower computers, the following message displays, and you cannot log on to Empower: Run Time Error! Program: C\empower\Bin\Empower.exe This application has requested the Run Time to terminate it in an unusual way. Please contact the application s support team for more information. You must install Empower 2 SP G on all computers on which Empower software is installed, including workstations, clients, LAC/E 32 modules, and servers A user from a different domain that is added to a group will display in Empower as long as they are in the same forest. If the user is from a different forest, the user s security identifier (SID) will display and you will not be able to create an Empower user If you want to rename a library in Empower software, you must rename it in the Spectrum Review window in Review. You cannot rename a library in Configuration Manager When you run the SAT/IN Module Qualification v3.0 wizard and attempt to restore the AQT projects while running the SAT/IN Module Qualification v3.0 installer, numerous error messages display. If you restore the AQT projects before running the SAT/IN Module Qualification v3.0 wizard, you will not encounter error messages. You must restore the AQT projects using the Restore project wizard in Empower. Refer to the Restoring the SAT/IN Module AQT projects section in these release notes for instructions on how to restore the AQT projects before and after running the SAT/IN Module Qualification v3.0 installer When you run the SAT/IN Module Qualification v3.0 wizard and have LDAP authentication enabled, you must run the wizard using an Always Local Login Administrator account When the Waters SQ detector is initially connecting to Empower software, the following messages display in the Run Samples window: Save Calibration Reference QPSetup Password: Note: Current user Password must be re-entered in order for changes to be saved. Not Responding You can ignore these messages because they do not indicate a loss of connectivity to Empower software When you are using the Waters SQ detector and are overwriting an existing tune or calibration method, the following text appears EmpowerConnectionsDLL. You can ignore these messages because they do not prevent you from saving a tune and calibration method If a processing method contains a named group with a last peak for reported RT, the last peak on the list is used to integrate and quantitate regardless of the retention time order of the components. Page 6 of 13

7 PCS Number Description When you access the PDA Calibration and the PDA Diagnostics window from an Empower 2 workstation, client, or LAC/E 32 module running Vista, unusual messages may display, Empower 2 may close unexpectedly or may temporarily become inoperable. This situation does not occur with Empower 2 workstations, clients, or LAC/E 32 modules that run on XP. To access PDA Calibration or the Diagnostics window using a Empower 2 client or LAC/E 32 module running Vista, do the following: 1. From Run Samples, select Diagnostics > PDA Calibration or PDA Diagnostics and wait for approximately one minute for the PDA Calibration or PDA Diagnostics to fully appear. Important: Do not click anything until the PDA Calibration or PDA Diagnostics window fully appears, including the minimized tabs of these windows that display at the bottom of the screen. If the PDA Calibration or PDA Diagnostics window does not fully appear, follow the remaining steps outlined below. 2. If the Select Network Node wizard page appears, select the appropriate Empower Node. Result: The following message may display, even if the correct node was chosen: "Error connecting to Instrument Server Failed to establish a COM connection to the requested device. It is likely turned off or is not a Waters device." 3. Click OK to close the message. Result: A message displays stating that the instrument is in use and to place the system that this instrument is part of offline. Ignore this message. 4. Click OK to close the message. 5. Click X to close the Select Instrument page. Result: You can now access PDA Calibration and PDA Diagnostics. Restoring the SAT/IN Module AQT projects You can restore SAT/IN Module AQT projects before or after running the SAT/IN Module Qualification v3.0 wizard. If you restore the SAT/IN Module AQT projects before running the SAT/IN Module Qualification v3.0 wizard, you will not encounter error messages. If you restore the SAT/IN Module AQT projects after running the SAT/IN Module Qualification v3.0 wizard, you will encounter error messages, but you can still restore the projects by using the Restore Projects wizard in Empower. Restoring the SAT/IN Module AQT projects before running the SAT/IN Module Qualification v3.0 installer To restore and rename the SAT/IN Module AQT projects before running the SAT/IN Module Qualification v3.0 installer: 1. Log into Empower. 2. In Configuration Manager, click Projects > Restore Projects. 3. In the Restore Project wizard, browse to the projects folder on the Waters SAT/IN AQT DVD and select the AQT project to restore. 4. In the Restore Projects Wizard Projects Detail page, append the name of the AQT project with _Template. Page 7 of 13

8 5. Restore the AQT project again using the Restore Projects wizard, and append the name of the AQT project with _Active. Restoring the SAT/IN Module AQT projects after running the SAT/IN Module Qualification v3.0 installer If you do not restore the AQT projects before running the SAT/IN Module Qualification v3.0 installer, you will encounter numerous errors. You can still install the AQT projects by using the Restore Project wizard in Empower after running the SAT/IN Module Qualification v3.0 wizard. To restore the SAT/IN Module AQT projects after running the SAT/IN Module Qualification v3.0 installer: 1. Run the Connections AQT installer and install the Connections AQT tool. 2. In the Restore Projects page, select the database to restore the project and then click Restore. 3. When the following errors occur, click OK: Error 7FFC0035 Error E4D Error 7FFC0035 (message appears twice) 4. When the Restore Projects page appears, select the database to restore the project and then click Next. 5. When the following errors occur, click OK: Error 7FFC0035 Error E4D Error FFFE When the Wizard Complete page appears, click Finish. GxP compliance requirements When you install Empower Software for the first time, or when you uninstall the software, perform software qualification to meet GxP compliance requirements. Any time you install or uninstall software in a GxP environment, Waters recommends that you follow your company s management-approved standard operating procedures for changing software. For help making software change management decisions, refer to the Empower 2 SP G program files updates section in this document that explains the program file updates contained in this hotfix. To verify that the Empower 2 SP G installation did not affect any data, reprocess a data set before and after you install the software, and then verify that the results are equivalent. Run the Verify Files utility or the ConnectionsAQT for Empower IQ, and review the resulting file for an entry that states No installation changes were detected. Page 8 of 13

9 Installing Empower 2 SP G You can install this service pack by downloading it from the Waters web site or by using the CD-ROM. Restriction: There is no uninstall option for Empower 2 SP G. Tip: Although the installer is written in English only, it works on Chinese, Japanese, Korean, and English operating systems. Requirements: You must have local administrator privileges to install Empower 2 SP G. Note that the Domain Administrator account might not have local administrator account privileges. Empower 2 FR 5 (with or without the Licensing Wizard hotfix) or SP F (with or without SP F Hotfix 1) must be installed. You must install Empower 2 SP G on all computers on which Empower 2 software is installed, including workstations, clients, LAC/E 32 modules, and servers. To install Empower 2 SP G: 1. Insert the CD-ROM in the CD drive. 2. If the CD-ROM starts automatically, follow all the prompts to complete the installation. If the CD- ROM does not start automatically, browse to the CD drive in Windows Explorer, and double-click Empower2SPGSetup.exe. Verifying the Empower 2 SP G installation You can verify that Empower 2 SP G was installed by running a utility called Verify Files. Running Verify Files creates a checksum.txt file that maintains a record of all Empower options and service packs installed on an Empower computer. The checksum.txt file also verifies the integrity of disk files by comparing their current CRCs and sizes with original values recorded during installation of the base software and any installed option or service pack. To verify your Empower installation, click Start > All Programs > Empower > Verify Files. To view the checksum.txt file: From Windows Explorer, click Empower > Script > Checksum.txt. To confirm that Empower 2 SP G is installed on the computer, view the installation log file by clicking Start > All Programs > Empower > Installation Log, and search for lines similar to these: Setup has found a valid installation of Empower 2154 with the required Service Pack. The Empower 2 SP G Installer has successfully completed installing Waters Licensing Wizard Hotfix on this computer. The Empower 2 SP G Installer has successfully completed installing Service Pack F on this computer. The Empower 2 SP G Installer has successfully completed installing SP F Hotfix 1 on this computer. The Empower 2 SP G Installer has successfully completed installing Service Pack G on this computer. Page 9 of 13

10 Empower 2 SP G program file updates The installation of Empower 2 SP G updates the Empower software.dll and executable files listed in the table below. File Name Purpose Version Empower\Bin\Mil0.dll Empower\Bin\Mil1.dll Empower\Bin\Mil2.dll Empower\Bin\Mil3.dll Empower\Bin\Milp.dll Contains base objects which implement database connection, security, user and user type objects, etc. Contains resource items for objects within mil0.dll. Contains base objects which implement higher level objects such as methods, results, etc. Contains base objects which implement higher level objects including data processing, integration, calibration, etc. Contains objects which implement higher level objects such as reporting groups and display graphics. Contains base objects which implement higher level objects including data processing, integration, calibration, etc. Empower\Bin\Cmgr.exe The Configuration Manager application. Empower\Bin\en\Mil0Res.dll Empower\Bin\ja\Mil0Res.dll Empower\Bin\ko\Mil0Res.dll Empower\Bin\zhchs\Mil0Res.dll Empower\Bin\en\CmgrRes.dll Empower\Bin\ja\CmgrRes.dll Empower\Bin\ko\CmgrRes.dll Empower\Bin\zhchs\CmgrRes.dll Contains resource items for objects within Config Manager. Empower\Bin\Review.exe The Review application. Empower\Bin\QuickStart.exe The QuickStart application. Empower\Bin\OpenAccess.exe The Open Access application Empower\Bin\Pdacalib.exe The PDA Calibration application. Empower\Bin\Pdadiag.exe The PDA Diagnostic application. Empower\Bin\Procmon.exe The Processing Monitor application. Empower\Bin\Msdiag.exe The TMD Diagnostics application. Empower\Bin\Quickset.exe The Run Samples application. Empower\Bin\ManTune.exe The Manual Tune application. Empower\Bin\Empower.exe The Empower application. Empower\Bin\MsgCenter.exe The Message Center application. Page 10 of 13

11 Test configurations used to test and develop Empower 2 SP G The following test configurations were used during the development and evaluation of Empower 2 SP G. Personal workstation test configuration Operating system and service pack: Windows XP SP 3 Windows hotfixes: KB928366, KB958481, KB958483, KB953595, KB958484, KB963707, KB927978, KB936181, KB954430, KB933579, KB892130, KB933566, KB942615, KB938127, KB950759, KB953838, KB969897, KB972260, KB923789, KB929399, KB939683, KB936782, KB941569, KB905474, KB950762, KB v2, KB951748, KB951978, KB951698, KB950760, KB v2, KB952287, KB952954, KB951066, KB950974, KB946648, KB953839, KB956802, KB956803, KB957097, KB958644, KB958687, KB956572, KB959772, KB960225, KB955839, KB923561, KB955069, KB961373, KB961501, KB967715, KB968537, KB969898, KB970238, KB954600, KB v2, KB v5, KB954459, KB952069, KB960803, KB952004, KB954154, KB959426, KB971633, KB961371, KB961118, KB Empower 2 Database Server Operating system and service pack: Windows 2003 Server, R2 SP2 64-bit Windows hotfixes: KB956390, KB961260, KB953838, KB938127, KB963027, KB972260, KB v2, KB925398, KB925902, KB926122, KB927891, KB929123, KB930178, KB932168, KB933729, KB935839, KB936357, KB936782, KB v2, KB941569, KB943055, KB943460, KB943485, KB944653, KB945553, KB946026, KB948496, KB950760, KB950762, KB950974, KB951066, KB951698, KB951748, KB960225, KB952069, KB952954, KB954600, KB955069, KB955839, KB958690, KB956802, KB956803, KB956841, KB957097, KB967715, KB958644, KB958687, KB960715, KB923561, KB959426, KB956572, KB960803, KB961373, KB952004, KB960859, KB961501, KB958469, KB968389, KB968537, KB970238, KB971032, KB971557, KB971633, KB971657, KB973346, KB973354, KB973507, KB973540, KB973815, KB973869, KB v2, KB956844, KB967723, KB968816, KB v3, KB Empower 2 Database Server Operating system and service pack: Windows 2003 Server, R2 SP2 32-bit Windows hotfixes: KB925673, KB938127, KB944533, KB963027, KB925398, KB925902, KB926122, KB927891, KB929123, KB930178, KB931784, KB932168, KB933729, KB933854, KB935839, KB935840, KB936021, KB936357, KB936782, KB943055, KB941202, KB941568, KB941569, KB941644, KB942763, KB v2, KB943460, KB943485, KB944653, KB946026, KB945553, KB948496, KB v2, KB950762, KB950974, KB951066, KB951748, KB952004, KB952069, KB952954, KB954600, KB955069, KB955839, KB956572, KB956802, KB956803, KB957097, KB958644, KB958687, KB958690, KB959426, KB960225, KB960715, KB960803, KB961373, KB967715, KB923561, KB950760, Windows Imaging Component, KB970238, KB969897, KB890830, KB969898, KB961501, KB968537, KB951847, KB954459, KB973346, KB971633, KB961371, KB972260, KB971657, KB973815, KB960859, KB973507, KB973354, KB958469, KB973869, KB973540, KB971557, KB971032, KB968389, KB970653, KB968816, KB971961, KB967723, KB Page 11 of 13

12 Empower 2 Client Operating system and service pack: Windows XP SP 3 Windows hotfixes: KB928366, KB958483, KB953595, KB958484, KB963707, KB927978, KB936181, KB954430, KB933579, KB892130, KB933566, KB938127, KB942615, KB950759, KB953838, KB969897, KB923789, Windows Imaging Component, KB929399, KB905474, KB939683, KB936782, KB941569, KB951978, KB951748, KB v2, KB950762, KB951698, KB950760, KB952954, KB951066, KB v2, KB946648, KB952287, KB950974, KB953839, KB956802, KB956803, KB956572, KB958687, KB958644, KB959426, KB959772, KB960225, KB955839, KB954154, KB961373, KB961501, KB967715, KB968537, KB969898, KB970238, KB955069, KB952069, KB952004, KB954600, KB v5, KB954459, KB v2, KB960803, KB957097, KB923561, KB Empower 2 LAC/E 32 Acquisition Server Operating system: Vista Business SP 1 Windows hotfixes: Vista Business SP1 with hotfixes: KB937954, KB943729, KB928439, KB905866, KB935509, KB937287, KB938371, KB938464, KB948609, KB948610, KB948881, KB950762, KB950974, KB951066, KB951376, KB951698, KB951978, KB952004, KB952069, KB952287, KB952709, KB953155, KB953733, KB954154, KB954211, KB954459, KB955020, KB955069, KB955302, KB955839, KB956391, KB956572, KB956802, KB956841, KB957097, KB957200, KB957321, KB957388, KB958215, KB958481, KB958483, KB958623, KB958624, KB958644, KB958687, KB958690, KB959108, KB959130, KB959426, KB959772, KB960225, KB960714, KB960715, KB960803, KB961501, KB963027, KB968537, KB969897, KB969898, KB970238, Windows Search 4.0, KB953595, KB958484, KB956744, KB961371, KB961501, KB971557, KB971657, KB972260, KB973346, KB973507, KB973540, KB968389, KB937286, KB Empower 2 Citrix Server for Citrix Presentation Server v 4.0 Operating system: Windows 2003 Server R2 SP2 Citrix hotfix: PSE400W2K3R04 Citrix client version: XenApp Plugin 11.0 Windows hotfixes: KB931906, KB957789, KB971933, KB969613, KB969559, KB969682, KB969907, KB967642, KB969679, KB969604, KB969693, KB973923, KB954459, KB942615, KB938127, KB944533, KB963027, KB969897, KB972260, KB931836, KB925398, KB941569, KB941644, KB942763, KB932168, KB943460, KB943485, KB944653, KB933729, KB933854, KB941568, KB935840, KB936021, KB936357, KB936782, KB931784, KB930178, KB929123, KB927891, KB926122, KB925902, KB935839, KB921503, KB941202, KB943055, KB946026, KB956802, KB958687, KB958690, KB959426, KB960225, KB960715, KB960803, KB956572, KB961373, KB923561, KB967715, KB957097, KB955069, KB961373, KB923561, KB967715, KB957097, KB955069, KB954600, KB952954, KB952069, KB952004, KB951748, KB951066, KB950974, KB950762, KB950760, KB948496, KB955839, KB v2, KB956803, KB958644, KB945553, KB961501, KB968537, KB969898, KB970238, KB973346, KB961371, KB971633, Windows Imaging Component, KB Page 12 of 13

13 Empower 2 Citrix Server - Citrix Presentation Server v 4.5 Operating system: Windows 2003 Server R2 SP2 Citrix hotfixes: PSE450W2K3R02 Citrix client version: XenApp Plugin 11.0 Windows Hotfixes: KB958484, KB953595, KB954430, KB954459, KB938127, KB939653, KB942615, KB960714, KB958215, KB969897, KB931836, KB927891, KB929123, KB930178, KB931784, KB925902, KB932168, KB935840, KB933566, KB v2, KB935839, KB933360, KB936021, KB936357, KB936782, KB921503, KB941202, KB933729, KB933854, KB925398, KB926122, KB941569, KB943460, KB943485, KB944653, KB941568, KB941644, KB942763, Windows Imaging Component, KB950762, KB950974, KB951066, KB951698, KB948496, KB938464, KB952069, KB946026, KB954211, KB945553, KB954600, KB955069, KB955839, KB956391, KB951748, KB956802, KB956803, KB956841, KB957097, KB958644, KB958687, KB943055, KB952954, KB960803, KB961373, KB961501, KB967715, KB968537, KB969898, KB970238, KB960225, KB959426, KB v5, KB923561, KB952004, KB956572, KB973346, KB971633, KB963707, KB961118, KB972260, KB971032, KB971557, KB973540, KB973869, KB958469, KB973354, KB973507, KB960859, KB973815, KB971657, KB890830, KB961371, KB968389, KB970653, KB971961, KB968816, KB956844, KB Page 13 of 13