DELLEMC. TUESDAY August 15 th 4:00PM (GMT) & 10:00AM (CST) Webinar Series Episode Eight WELCOME TO OUR ONLINE EVENTS ONLINE EVENTS

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1 WELCOME TO OUR DELLEMC ONLINE EVENTS Webinar Series Episode Eight OUR PRESENTATION IS DUE TO START TUESDAY August 15 th 4:00PM (GMT) & 10:00AM (CST)

2 About us.. We re a global team of Dell technicians with highly varied specialties and interests, but most importantly, a shared passion for Social Media and customer support. Shawn Burton Sr. Social Media Analyst Born in England, moved to Texas in 2009 Worked at Dell from 2011 Started work with the Social Media team in 2013 Hobbies: I m not happy unless my hands are smeared with engine oil, covered with dirt from the garden, full of wood splinters, or inside a computer. We're here for you 24/7 through multiple social channels, offering global technical support for our business systems. Find us on Twitter to get valuable information & support for your company s IT infrastructure. Follow: 2 8/15/2017

3 Agenda Part 1: Windows Tweaks Part 2: Hardware Tips Resources Related Dell Support Permanently disabling Windows startup items for performance and stability Reset or reinstall Windows 10 on your Dell computer How to resolve system performance issues that start after you install a new Antivirus Program on a new Dell system. How to Optimize performance in Windows 8 Dell XPS 9550 or Dell Precision 5510 may experience Slow CPU Performance, slow boot time or epsa diagnostics error. How to troubleshoot a Overheating, Shutdown or Thermal issue on a Dell PC How to identify if your Dell PC supports the Memory DIMM Isolation diagnostics and what benefits this brings you Dell Dell Support Guides Community Forum Online Events English Webinars All Language Webinars 3 8/15/2017

4 Part 1. Windows Tweaks

5 Power Settings Maximum Power Performance Windows has multiple built in settings that will allow you to tweak performance based on the power utilization set for the system. To change: 1. Navigate to your Control Panel > Power Options. 2. Your plan can be adjusted by clicking the Change plan settings 3. Use the preset adjustments or Select Change advanced power settings to access individual tweaks. Note: Settings that adjust the processor state will have a noticeable impact of general performance 5 8/15/2017

6 Updates Making sure you re up to date Microsoft Windows: 1. Click the Start button, then select Settings > Update & security > Windows Update > Check for updates. 2. Check your Update status : If the status reads Your device is up to date, you're good to go. If it says Updates are available, select Install now, and click next. Dell SupportAssist: 1. Using SupportAssist Run Default Scan To launch a quick scan of your systems hardware. 2. If all's well, the application can then be used to scan and install available Dell driver / firmware updates. 6 8/15/2017

7 Visual Effects Disabling UI Visuals Windows 10 has multiple visual effect improvements enabled by default, these enhancements can be disabled to help increase general performance. To make changes to these features: 1. Search Performance in Cortana and run Adjust the appearance and performance of Windows 2. From the Visual Effects Tab you may add/remove effects to adjust your systems performance Note: Settings that offer the animate, fade, or shadow effects tend to offer a more noticeable difference when disabled. 7 8/15/2017

8 Virus / Malware Check for infection To use Windows Defender to scan for a virus: 1. Click Start > Settings > Update & security > Windows Defender > Open Windows Defender 2. Select the Update tab and make sure to Update Definitions to confirm you have the latest definitions installed. 3. Select the Home tab, and Scan Now to initiate the virus scan. Note: If either Virus or Malware is identified that Windows Defender is unable to quarantine of delete, contact support. 8 8/15/2017

9 Memory Allocation Checking memory and memory usage 1. Using Ctrl + Alt + Delete, navigate to your systems Task Manager. 2. From Task Manager, select More details > Performance tab > Memory. Note: Make sure to confirm how much memory you have, and then check the graph and see how much RAM is being Memory in use If you find that much of your RAM is regularly being used, consider adding more RAM if possible. 9 8/15/2017

10 Paging File Size Changing the page file size The paging file is essentially an allocated HDD space that Windows uses as if it were memory. Increasing the paging file size can help improve your PC s performance. 1. Search Performance in Cortana and run Adjust the appearance and performance of Windows 2. In the Advanced tab, select Change in the Virtual memory area. 3. Uncheck Automatically manage Select Custom size, then enter a minimum and maximum size in the corresponding boxes (using the recommended guideline listed at the bottom of the window). 5. Select Set > OK, and Restart 10 8/15/2017

11 Windows Startups Remove / Edit Startup items 1. Start Regedit using Cortana search, typing "regedit" into the text box, and clicking the application when found. 2. Browse to: HKey_Local_Machine\SOFTWAR E\Microsoft\Windows\Current Version\Run for 64 Bit Windows, also check: HKey_Local_Machine\SOFTWARE \Wow6432Node\Microsoft\Windo ws\current Version\Run 3. Once you have located the above registry keys, search for startup items and delete entries for items you do not wish to start when Windows boots. Note: The MSCONFIG utility could also be used to make these changes on a temporary basis. 11 8/15/2017

12 Troubleshooters Windows 10 Troubleshooter Windows 10 has some great build in diagnostics software that can be used to troubleshoot performance issues 1. Search Troubleshooting with Cortana's search box and select it (control panel) 2. Navigate through System and Security > Check for performance issues> Run Note: Additional troubleshooters can be utilized depending on the nature of your performance issue. 12 8/15/2017

13 SFC System File Checker 1. Search CMD using Cortana to locate command prompt 2. Right-click Command Prompt, and then select Run as administrator 3. Using command prompt, type sfc /scannow and run. The scan will start automatically and take a few minutes to complete. 4. Depending on the results of the scan: SFC found corrupted files? They should be replaced automatically. SFC doesn t find corruption or finds corrupted files but can t replace, try using the Deployment Image Service and Management Tool (DISM). 13 8/15/2017

14 DISM Deployment Image Service To use the Deployment Image Service and Management Tool (DISM) 1. Search CMD using Cortana to locate command prompt 2. Right-click Command Prompt, and then select Run as administrator 3. Using command prompt, type dism.exe /Online /Cleanup-image /Restorehealth 4. The scan will start automatically and take a few minutes to complete. Note: space between "dism.exe" and "/" and each switch (/). 14 8/15/2017

15 PerfMon Report Windows 10 Performance Monitor Windows 10 has a built in Performance Monitor that can be used to generate a detailed performance report on your PC, identify system and performance issues, and suggest troubleshooting solutions. 1. To generate the report, type perfmon /report into Cortana's search box and run. 2. The Resource and Performance Monitor will automatically start to gather information about your system. 3. When the Monitor finishes, it will launch an interactive report that can be used to further diagnose any issues. Note: The Warnings section, will provide details on any key issues that require action. 15 8/15/2017

16 Antivirus Issues after application installs One of the most common points of performance lag that our technicians are engaged on is caused by conflicting antivirus/security software being installed on the same system. We suggest using a single solution but for situations that s not an option, make sure to confirm functionality in Safe Mode. Note: If performance conflicts occur, check with the programs publisher for any known issues or fixes. 16 8/15/2017

17 System Restore Windows 10 Recovery Problem Your device is not working correctly because of something installed recently Your device is not working well and you are not sure what is causing it You want to reset your device back to a clean Microsoft version of Windows, and Windows starts normally You want to reset your device back to the way Dell shipped it to you, and Windows starts normally You want to reset your device back to the way Dell shipped it to you, but Windows does not start See section Perform a System Restore in Windows 10 Refresh your copy of Windows 10 without losing your data Reset Windows 10 using Push Button Reset Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE) Reinstall Windows 10 to the Dell factory image using recovery media To perform a System Restore, follow these steps: 1. Using Cortana, search for Control Panel. 2. Select Recovery > Open System Restore > Next. 3. Choose a restore point prior to when you began having issues (before a specific app, driver, or update was installed), and then select Next > Finish. 4. The restore will take several minutes to complete. 17 8/15/2017

18 Part 2. Hardware Tips

19 Optane Intel Optane memory Accelerate applications for fast caching and storage, reduce transaction costs for latencysensitive workloads Optane Memory Module - FAQ: Link Note: System requires a 7th Gen Intel Core processor. Find a list of compatible systems at the link below: Link 19 8/15/2017

20 Hard Drive Drive upgrades and installation Increase the storage capacity Faster load times o SSD o msata o M.2 o Hybrid Extra redundancy 20 8/15/2017

21 RAM Memory upgrades and installation Upgrading memory is a cost-effective way to help maximize your system's performance. With more memory, your PC can launch and run applications faster Dell Memory Selector: Link Note: A 32-bit system running Windows can accommodate up to 4 GB of RAM, and a 64-bit system can handle 128 GB 21 8/15/2017

22 Graphics Cards GPU upgrades and installation Looking to increase your graphical performance, boost productivity with additional monitors, or crank some of those game settings up to high? Upgrading your systems GPU can be a little pricy, but its an easy install and can make a huge difference. 22 8/15/2017

23 Maintenance Physical checks and cleaning Blocked air vents can cause performance issues since the system may not be receiving proper air flow; this can cause the processor to overheat. To identify if this is the cause of slow performance, follow the steps below: 1. Check the vents on the computer to see if they are covered with dust and not allowing heat and air to pass through. 2. If yes, Turn off the computer 3. Remove all power sources: Unplug the AC adapter and remove the battery, or unplug the desktop power cord. 4. Use a compressed air can to blow the dust out of the vents. Be sure to hold the can at an upright angle (near 90 degrees) and hold it centimeters (6-8 inches) away from the vent. 23 8/15/2017

24 Hardware Diags Checking for hardware failures To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics: Link If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics: Link Startup Errors Check the System Event Log in the BIOS for Thermal Messages or Fan Failures. If you're not familiar with the error indicated, check the link below, or contact support on Event Log Errors: Link 24 8/15/2017

25 Hardware Diags epsa Memory Isolation There has been a useful new addition to the enhanced Pre-boot System Assessment (epsa) memory diagnostics. It is called the Dual In-Line Memory Module (DIMM) Isolation test. DIMM Isolation will allow the epsa diagnostics to isolate a faulty memory module in the system. Note: This means that if you have more than 1 DIMM in your PC, the test will identify the individual slot with the fault memory error, rather than give a general memory error that could be in any of the slots. Although with only 1 DIMM fitted, it should be in Slot 1 as a best practice. 25 8/15/2017

26 Questions/Support? Find us on Twitter.. COMMERCIAL TECHNICAL SUPPORT 24 HOURS A DAY, 7 DAYS A WEEK

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