Gemalto Bluetooth Device Manager
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1 Gemalto Bluetooth Device Manager RELEASE NOTES Version: 3.3 Windows 10 - Single-Host Issue Date: September 2017 Document Part Number: , Revision A Contents Product Description... 2 Release Description... 2 Advisory Notes... 2 Supported Operating Systems... 2 Supported Gemalto Bluetooth Smart Readers... 2 Installation and Upgrade Information... 3 Installation File Names and Product Version Numbers... 3 Resolved Issues... 3 Known Issues... 4 Product Documentation... 5 Support Contacts... 5 Page 1 of 5
2 Product Description The Gemalto Bluetooth Device Manager (GBDM) application for Windows 10, and the Bluetooth Smart Card Reader Manager use the standard PCSC interface to communicate transparently with SafeNet Reader CT1100, SafeNet Reader K1100 and Ezio Flex Token. The GBDM for Window 10 (Versions 1607 and 1703) provides a PC/SC compliant way to operate with Gemalto Bluetooth smart readers. Any application using the Microsoft Windows native PC/SC layer can communicate with a smart card via the Gemalto Bluetooth reader as easily as a USB reader. A corporate application will provide smart card logon, signature & encryption, SSL authentication and more. An ebanking application will provide transaction signing operations between the reader and an online ebanking server. Release Description This release of Gemalto s Bluetooth Device Manager for Windows 10 is dedicated to support changes coming from Windows 10 Creators update. This release is only for Single-Host usage, using embedded BLE mode. Advisory Notes When using this release with Windows Creators update, the Windows version has to be updated with the latest Windows updates packages. Supported Operating Systems The Gemalto Bluetooth Device Manager is designed to be used on the following Windows operating systems: Windows 10 (32-bit, 64-bit) NOTE: Update your Operating System and associated drivers before proceeding with the installation. Specific attention must be placed on Windows embedded OS. Supported Gemalto Bluetooth Smart Readers The Gemalto Bluetooth Device Manager operates with the following readers: SafeNet Reader CT1100 (Single-Host) SafeNet Reader K1100 (Single-Host) Ezio Flex Token (Single-Host) Page 2 of 5
3 Installation and Upgrade Information Installation File Names and Product Version Numbers The installation package can be accessed from the following link: Operating System Windows 10 Installation File Name Gemalto_Bluetooth_Device_Manager_Win10 With_Native_BLE_3.3.msi (This installation is to be used with a built-in Bluetooth LE) Product Version Number 3.3 Resolved Issues Issue BLESDK-863 BLESDK-834 BLESDK-833 BLESDK-831 BLESDK-824 BLESDK-823 BLESDK-821 BLESDK-805 The Virtual Driver created a few slots for the same reader instead of only one slot. The virtual driver froze on Windows 1607 when the connection to GBDM was lost (lost signal). On windows 10, sometimes pairing in one click required user intervention to get the reader paired. The user session was not locked when Flight mode was enabled. Only one reader was displayed at a time in the Ready to be paired list. The reader continued to appear connected in GBDM and system pairing even though it was powered off. A memory leak can be seen when installing GBDM on an Operating System with a language other than English. It was not possible to pair the CT1100 reader with Windows 10 Creators update release Page 3 of 5
4 Known Issues Issue BLESDK-860 BLESDK-788 BLESDK-677 BLESDK-673 BLESDK-636 BLESDK-634 BLESDK-430 BLESDK-488 BLESDK-479 BLESDK-477 BLESDK-329 Summary: On a Tablet Surface 4 with Win 10 v1703, the BCCID service sometimes stops running. Workaround: Restart Microsoft Tablet Surface 4 Summary: On some computers, GBDM may fail to respond after resuming from sleep or hibernate mode. Even if the reader appears as connected, the card detection or the communication with the card fails. Workaround: Restart the computer. Summary: When replacing a card in a CT1100 reader, the newly connected smart card sometimes fails to respond. Workaround: Restart the CT1100 Summary: As GBDM is a system tray application, it cannot be accessed when switching a Microsoft tablet from standard mode to tablet mode. Workaround: Switch the Microsoft tablet back to standard mode. Summary: Sometimes a warning message is displayed above the system tray indicating that the connection has been lost when in fact the connection is still available. Workaround: Wait a few seconds or click on it. Summary: On some occasions, the reader remains connected while the Windows session goes into sleep mode. This results in the reader not being able to be used to perform a smart card unlock. Workaround: If the connection is not regained after a few seconds, the user must restart the device. Summary: The PC may sometimes lose connection with the device for few seconds. If a smart card is used to logon, the Microsoft session will be locked. Workaround: None. Connection is restored automatically. If a smart card is used to logon, unlock the Windows session. Summary: Changing from one card to another while the desktop is in hibernate mode, may cause the device not to work when returning from hibernate mode. Workaround: Reboot your PC. Summary: The reader sometimes appears available and ready to connect on the GBDM when in fact it is powered off. Clicking on the arrow to refresh the GBDM screen does not work. Workaround: This is a display error. There is no impact on the reader s behavior. This display error disappears after a reboot. Summary: Too much card movement (connecting and disconnecting) causes the system to receive a mute card event. Workaround: Turn the reader off and then on again. Summary: When installing the GBDM via the Group Policy Editor (GPO), it is not possible to pair the reader. Workaround: Restart the BCCID service or restart the computer. Page 4 of 5
5 Issue BLESDK-114 Summary: When User A pairs the BLE Reader and then switches to User B the BCCID service stops functioning. Workaround: Restart the operating system or kill User A from the BCCID process. Product Documentation We have attempted to make these documents complete, accurate, and useful, but we cannot guarantee them to be perfect. When we discover errors or omissions, or they are brought to our attention, we endeavor to correct them in succeeding releases of the product. Support Contacts If you encounter a problem while installing, registering, or operating this product, please make sure that you have read the documentation. If you cannot resolve the issue, contact your supplier or Gemalto Customer Support. Gemalto Customer Support operates 24 hours a day, 7 days a week. Your level of access to this service is governed by the support plan arrangements made between Gemalto and your organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you. Contact Method Contact Information Customer Support Portal Existing customers with a Technical Support Customer Portal account can log in to manage incidents, get the latest software upgrades, and access the Gemalto Knowledge Base. Technical Support contact technical.support@gemalto.com Page 5 of 5
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