VDI Users Guide. Mac OS X

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1 Mac OS X VDI Users Guide NOTICE: Access to electronic resources at Moraine Park Technical College is restricted to employees, students, or other individuals authorized by the College. By connecting to this system, you are agreeing to abide by the College's Acceptable Use of Computing Resources procedure and/or the Student Information Handbook. Moraine Park Technical College Revision: 1 Updated:

2 Table of Contents VMware Horizon View Client... 2 System Requirements... 2 Download and Install... 3 First Launch Setup... 7 Connecting to your Virtual Desktop...10 VMware Horizon View HTML Access...12 Disconnecting from your Virtual Desktop...15 Log Off (Recommended)...15 Disconnect (Optional)...16 Virtual Desktop Maintenance...17 Additional Features...18 Connecting USB Devices...18 Troubleshooting Tips...18 Additional Help

3 VMware Horizon View Client The VMware Horizon View Client is the software application that allows you to connect to your virtual desktop hosted in Moraine Park s datacenter. It is currently supported on Windows, Mac, and Linux operating systems; as-well as Android, ios, Windows, and ChromeOS based mobile devices. 2 The following documentation will cover the information required for you to connect to and successfully use your virtual desktop from a computer running the Mac OS X operating system. Throughout this document, text in green next to this icon is important and/or additional information. System Requirements The Mac on which you install the VMware Horizon View Client must meet certain system requirements: Model Operating System Memory Required Intel-based Mac Mac OS X or later 2GB of RAM or higher

4 Download and Install You will only need to download and install the VMware Horizon View Client once per computer you wish to access your virtual desktop from. The following steps show how to download and install the client. 3 The VMware Horizon View Client will be installed on Moraine Park owned devices by Information Technology staff. Do not attempt to install the VMware Horizon View Client on Moraine Park owned devices. The following download and install instructions are for personal devices only. 1. Open a web browser (Internet Explorer recommended), and browse to 2. Click the Install VMware Horizon View Client button The VMware Horizon View HTML Access is discussed in a later section.

5 4 3. Click the Mac OS X link. 4. More than likely, your browser automatically began the download of the Horizon View Client to your Downloads folder. Click Go > Downloads to access your Downloads folder.

6 5 5. Double click the VMware-Horizon-View-Client-x.x.x-xxxxxxx.dmg to mount the disk image. In the End User License Agreement dialog, click Agree 6. Click and drag the VMware Horizon View Client icon to the Application folder shortcut provided.

7 6 7. Installation is now complete. Hold Ctrl and click VMware Horizon View Client icon on desktop > click Eject VMware Horizon View Client. You can also delete the VMware-Horizon-View- Client-x.x.x-xxxxxxx.dmg disk image from your Downloads folder as it is no longer needed. You can also add the VMware Horizon View Client to your dock by clicking and dragging the icon from your Applications folder to your Dock.

8 First Launch Setup The very first time you launch the VMware Horizon View Client you will be prompted with additional prompts to configure the client. The following steps show how to configure the client on first launch Click the VMware Horizon View Client icon in your Dock. If the icon is not in your Dock, you can also open the VMware Horizon View Client by clicking Go > Applications > and double click VMware Horizon View Client 2. If this is the first time launching the VMware Horizon View Client, you will be prompted to confirm you want to open the application downloaded from the Internet. Click Open 3. The first time launching the VMware Horizon View Client, you may also get a prompt asking to Start remote desktop USB and Printing services. Click Continue > provide your username and password if prompted.

9 8 4. Click Add Server 5. In the Hostname field, type vdi.morainepark.edu > click Continue 6. In the User Name field, type your network username > in the Password field, type your network password > the Domain dropdown must be set to COLLEGE > click Continue

10 9 7. Double click Staff VM to connect to your virtual desktop. 8. Your virtual desktop is automatically logged in.

11 Connecting to your Virtual Desktop Once the VMware Horizon View Client is installed on your computer, you can now access your virtual desktop. IT will install the VMware Horizon View Client on Moraine Park equipment. The following steps show how to connect to your virtual desktop Click the VMware Horizon View Client icon in your Dock. If the icon is not in your Dock, you can also open the VMware Horizon View Client by clicking Go > Applications > and double click VMware Horizon View Client 2. Double click vdi.morainepark.edu 3. In the User Name field, type your network username > in the Password field, type your network password > the Domain dropdown must be set to COLLEGE > click Continue

12 11 4. Double click Staff VM to connect to your virtual desktop. 5. Your virtual desktop is automatically logged in.

13 VMware Horizon View HTML Access If you are on a computer that you are unable to install the VMware Horizon View Client (eg. hotel kiosk workstation), you have the option to connect to your virtual desktop directly within a HTML5 compliant web browser without having to install anything. The following browsers are currently supported: Internet Explorer 9+, Chrome 22+, Firefox 16+, and Safari It is recommended that you install the VMware Horizon View Client whenever possible because not all features are supported when using the HTML Access option. 1. Open a HTML5 compliant web browser, and browse to 2. Click the VMware Horizon View HTML Access button

14 13 3. In the User Name field, type your network username > in the Password field, type your network password > the Domain dropdown must be set to COLLEGE > click Log In 4. Click Staff VM

15 14 5. Your virtual desktop is presented within the browser window.

16 Disconnecting from your Virtual Desktop There are two options for disconnecting from your Virtual Desktop. First is to log off, which also disconnects the VMware View session. Second is to disconnect, which disconnects the VMware View session, but leaves your VM logged in. It is recommended to log off whenever possible to allow for scheduled changes to be completed to your virtual desktop (security patches, application updates, etc.). The following steps show how to log off or disconnect from your virtual desktop 15 Even though disconnecting is not recommended, it can come in very handy at times. When disconnecting from your virtual desktop (without logging off) all your applications are keep open just as you left them. Your virtual desktop continues to run in the datacenter. This allows you to reconnect to your virtual desktop from another device and continue right where you left off. Log Off (Recommended) There are two ways to log off your virtual desktop: 1. Click the Start button > click Log off button 2. Click the Desktop menu > click Log Off

17 Disconnect (Optional) There are three ways to disconnect from your virtual desktop: Click the red close button in the top left corner of the window 2. Click the VMware Horizon View Client menu > click Quit VMware Horizon View Client 3. Click the Desktop menu > click Disconnect

18 Virtual Desktop Maintenance As with any Windows environment (physical or virtual), updates, patches, fixes, and general changes will need to be applied regularly. These changes will take effect immediately if you are logged out of your virtual desktop (thus the reason we recommend you log off). However, if you stay logged into your virtual desktop these changes will take place during the Virtual Desktop Maintenance window. Virtual desktops will not be accessible each Monday morning (Sunday night) between 2:00am and 4:30am to allow for any scheduled updates/changes to take effect. 17 Virtual Desktops are rebooted each Monday morning (Sunday night)! Be sure to log off your virtual desktop before Monday at 2:00am to ensure you do not lose any unsaved work.

19 Additional Features Connecting USB Devices The VMware Horizon View Client has the ability to connect USB devices (plugged into your physical computer) to your virtual desktop. By default, these USB devices are not automatically connected to your virtual desktop. USB devices can be connected to your virtual desktop by clicking the USB button and choosing the correct device from the menu: 18 When you connect a USB device to your virtual desktop, that USB device is disconnected from your physical computer. Be sure you are choosing the correct device when connecting. To disconnect a USB device from your virtual desktop (which reconnects it to your physical computer), click the USB button and click the same device that you previously connected: USB devices connected to your virtual desktop show a check mark next to the device name in the USB device menu. Troubleshooting Tips In the near future, common issues and their solutions will be provided here. At this time, the common issues and solutions are still being developed.

20 Additional Help If you experience technical issues with any Moraine Park equipment or your virtual desktop, please do one of the following: 19 A) Contact the Help Desk anytime (24 hours a day, 365 days a year) at extension 4357 (or ). B) Create your own case by logging into MyMPTC, click the Employee tab, locate the Employee Tools section, and then click IT Help Desk link. Your login should be the same as your network login. As outlined in the Acceptable Use of Computing Resources procedure, Moraine Park Technical College does not provide support for personal devices. The information and troubleshooting provided in this users guide is all the support that can be provided for personal devices.

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