EMC SourceOne Management Pack for Microsoft System Center Operations Manager

Transcription

1 EMC SourceOne Management Pack for Microsoft System Center Operations Manager Version 7.2 Installation and User Guide REV 01

2 Copyright All rights reserved. Published in USA. Published April 30, 2015 EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with respect to the information in this publication, and specifically disclaims implied warranties of merchantability or fitness for a particular purpose. Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. EMC², EMC, and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For the most up-to-date regulatory document for your product line, go to EMC Online Support ( EMC Corporation Hopkinton, Massachusetts In North America EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

3 CONTENTS Preface 5 Chapter 1 Overview 9 Microsoft System Center Operations Manager overview...10 EMC SourceOne Management Pack features...10 EMC SourceOne system organization Typical EMC SourceOne architecture Front end and back end designations...12 Operations Manager agents Supporting multiple EMC SourceOne instances EMC SourceOne system views in Operations Manager...14 EMC SourceOne instance organization Requirements for supporting multiple instances Chapter 2 Installation 17 Installing and configuring prerequisites Operations Manager infrastructure...18 EMC SourceOne installation Preparing the environment Installing the EMC SourceOne Management Pack Downloading the EMC SourceOne Management Pack...25 Importing the EMC SourceOne Management Pack Configuring Run As profile...28 Special considerations...30 Multiple instance support Chapter 3 Monitoring the System 47 Operations Manager console overview Global features of Operations Manager Operations Manager panes Using SourceOne Monitoring views SourceOne Servers view Viewing server details Expanding a server icon Viewing component details SourceOne Solution view Alert Views...51 Performance Views Historical Archive Performance View Journal Mailbox View Journal Performance View Shortcut Performance View File Systems - File Systems Performance View Monitors - Items and Size Monitors Platform - Index Sets Status View Platform - Job Scheduling Performance View Platform - Native Archive Index Performance View EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide 3

4 CONTENTS Platform - Native Archive Performance View...56 Platform - Native Archive Volume Performance View...57 Platform - Shared Folder Space View Platform - System Performance View SharePoint - SharePoint Performance View...58 System - CPU Performance View System - Disk Performance View...59 System - Memory Performance View...59 State Views Component State View...60 Server State View File State View...63 Using Health Explorer...64 Using EMC SourceOne Reports EMC SourceOne Management Pack reports Navigation options...65 Configuring EMC SourceOne reports...68 Self-adapt the system Connectivity Issues SourceOne file version EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

5 Preface As part of an effort to improve its product lines, EMC periodically releases revisions of its software and hardware. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. Contact your EMC technical support professional if a product does not function properly or does not function as described in this document. Note This document was accurate at publication time. Go to EMC Online Support ( support.emc.com) to ensure that you are using the latest version of this document. Purpose This document describes how to prepare for, install and use the EMC SourceOne Management Pack for Microsoft System Center Operations Manager. Audience This document is part of the EMC SourceOne documentation set, and is intended for use by installers of the product, EMC SourceOne system administrators, and mail server administrators. Revision history The following table presents the revision history of this document. Table 1 Revision history Revision Date Description 01 April 30, 2015 First release of the EMC SourceOne 7.2 Disaster Recovery Solution Guide. Related documentation The SourceOne documentation set includes the following publications: EMC SourceOne Product Guides EMC SourceOne Products Compatibility Guide EMC SourceOne Security Configuration Guide EMC SourceOne Management EMC SourceOne Management Installation Guide EMC SourceOne Management Administration Guide EMC SourceOne Management Release Notes EMC SourceOne Management Localized Product Release Notes EMC SourceOne Auditing and Reporting Installation and Administration Guide EMC SourceOne Management Pack for Microsoft System Center Operations Manager EMC SourceOne Search User Guide EMC SourceOne Disaster Recovery Solution Guide EMC SourceOne Discovery Manager EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide 5

6 Preface EMC SourceOne Discovery Manager Installation and Administration Guide EMC SourceOne Discovery Manager Desktop User Guide EMC SourceOne Discovery Manager Web Application User Guide EMC SourceOne Discovery Manager Release Notes EMC SourceOne Discovery Manager Localized Product Release Notes EMC SourceOne Discovery Manager Quick Reference Cards EMC SourceOne for File Systems EMC SourceOne for File Systems Installation Guide EMC SourceOne for File Systems Administration Guide EMC SourceOne for File Systems Release Notes EMC SourceOne Offline Access EMC SourceOne Offline Access Installation and Administration Guide EMC SourceOne Offline Access User Guide EMC SourceOne Offline Access Release Notes EMC SourceOne for Microsoft SharePoint EMC SourceOne for Microsoft SharePoint Installation Guide EMC SourceOne for Microsoft SharePoint Administration Guide EMC SourceOne for Microsoft SharePoint Release Notes EMC SourceOne for Microsoft SharePoint Quick Reference Card EMC SourceOne for Microsoft SharePoint Storage Management EMC SourceOne for Microsoft SharePoint Storage Management Installation Guide EMC SourceOne for Microsoft SharePoint Storage Management Administration Guide EMC SourceOne for Microsoft SharePoint Storage Management Release Notes Special notice conventions used in this document EMC uses the following conventions for special notices: NOTICE Addresses practices not related to personal injury. Note Presents information that is important, but not hazard-related. Typographical conventions EMC uses the following type style conventions in this document: Bold Italic Monospace Used for names of interface elements, such as names of buttons, fields, tab names, and menu paths (what the user specifically selects or clicks) Used for full titles of publications referenced in text Used for: System code System output, such as an error message or script 6 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

7 Preface Pathnames, file names, prompts, and syntax Commands and options Monospace italic Monospace bold Used for variables Used for user input [ ] Square brackets enclose optional values Vertical bar indicates alternate selections - the bar means or { } Braces enclose content that the user must specify, such as x or y or z... Ellipses indicate non-essential information omitted from the example Where to get help EMC support, product, and licensing information can be obtained as follows: Product information For documentation, release notes, software updates, or information about EMC products, go to EMC Online Support at Technical support Go to EMC Online Support and click Service Center. You will see several options for contacting EMC Technical Support. Note that to open a service request, you must have a valid support agreement. Contact your EMC sales representative for details about obtaining a valid support agreement or with questions about your account. Online communities Visit EMC Community Network at for peer contacts, conversations, and content on product support and solutions. Interactively engage online with customers, partners, and certified professionals for all EMC products. Your comments Your suggestions will help us continue to improve the accuracy, organization, and overall quality of the user publications. Send your opinions of this document to DPAD.Doc.Feedback@emc.com. EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide 7

8 Preface 8 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

9 CHAPTER 1 Overview This section contains an overview of the Microsoft Systems Center Operations Manager. Microsoft System Center Operations Manager overview...10 EMC SourceOne Management Pack features...10 EMC SourceOne system organization Supporting multiple EMC SourceOne instances Overview 9

10 Overview Microsoft System Center Operations Manager overview Microsoft System Center Operations Manager (referred to throughout this document as Operations Manager) provides a common interface for administrators to proactively monitor and manage the health and performance of an infrastructure s devices and applications. The EMC SourceOne Management Pack supports the following versions of Operations Manager: System Center Operations Manager 2012 System Center Operations Manager 2007 R2 You can find details about Operations Manager architecture and implementation by using the documentation that accompanies the version of the product that you are using. The following table provides useful web links for Operations Manager information. Table 2 Operations Manager Web resources Topic What is SCOM? Key concepts System Center 2012 Overview System Center 2007 R2 Overview Resource system-center/operations-manager-overview.aspx hh bb Technical Documentation Download for System Center Operations Manager 2012 Technical Documentation Download for System Center Operations Manager 2007 R2 details.aspx?id= bb aspx EMC SourceOne Management Pack features The EMC SourceOne Management Pack provides specific functionality to support administrators of EMC SourceOne systems, infrastructure, and operations. Administrators can use the EMC SourceOne Management Pack to: Measure the system health from a single user interface Collect performance data Detect errors Set thresholds which trigger alerts Develop knowledge about common issues and solutions which can be captured using Operations Manager s native features. Key features include: Monitoring of EMC SourceOne system health from a single interface using agentbased communication. 10 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

11 Overview Simple access to overall system health using performance and hardware monitoring to provide information pertinent to EMC SourceOne. Drill-down monitoring of EMC SourceOne, enabling you to monitor EMC SourceOne at the system, instance, server, and component levels. Support for multiple instances of EMC SourceOne, enabling you to monitor separate EMC SourceOne instances based on the association for servers and components. Customized, configurable EMC SourceOne reports which use Operations Manager reporting features to enable you to add, schedule, and distribute EMC SourceOnespecific reports to the reporting infrastructure. Support for customized knowledge about common events and trouble spots, enabling you to build, maintain, and use the organization s knowledge of EMC SourceOne system operations. EMC SourceOne system organization A standard EMC SourceOne environment can consist of the following types of EMC SourceOne servers. Master server Console server Worker server Web server (for example, Web Services, Search, Mobile) Native Archive server Other servers related to EMC SourceOne, but not directly monitored by the EMC SourceOne Management Pack include: Database servers Mail servers SharePoint servers File servers In addition to native Operations Manager features, Microsoft provides management packs that you can use to monitor these servers and components. EMC SourceOne system organization 11

12 Overview Typical EMC SourceOne architecture This figure shows an example of a typical EMC SourceOne environment. Figure 1 Typical EMC SourceOne architecture Front end and back end designations The EMC SourceOne Management Pack logically organizes the EMC SourceOne servers into one of the following groups. Front end servers. Includes EMC SourceOne Master, Worker, Search, and Console servers. Back end servers. Includes only EMC SourceOne Native Archive servers. 12 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

13 Overview Figure 2 Front end and back end server organization Because you can install multiple components on a single physical (or virtual) server, you can: Monitor the server itself. Analyze using the Operations Manager interface, the multiple components installed on the server. For example, a small deployment may include two physical servers: A front end server with multiple EMC SourceOne software components installed. For example: Master Services Worker Services Console Web Services Search Mobile Services A back end server with Native Archive software installed. In this case, the view from the Operations Manager interface would depict each installed software component as a separate icon under the server as shown in the following diagram. Each icon represents an entity that has monitoring capabilities in Operations Manager. Operations Manager agents Each EMC SourceOne server installation includes agent software which reports event, alert, and performance counter information which communicates with the Operations Manager server based on predefined settings in the EMC SourceOne Management pack. This relationship forms the scope of the EMC SourceOne instance being monitored. Supporting multiple EMC SourceOne instances You can use Operations Manager to monitor multiple EMC SourceOne instances, which expands the concept of a typical, or single instance. Operations Manager agents 13

14 Overview EMC SourceOne system views in Operations Manager At the highest level, the EMC SourceOne Management Pack provides a graphical overview of the EMC SourceOne system in the following views. SourceOne Servers View. Includes all monitored EMC SourceOne servers and components in a single view. SourceOne Solution View. You can use SourceOne Solution View in environments with multiple instances of EMC SourceOne to display the relationship between distinct groups of front end servers and back end servers as separate instances. This relationship is technically based on the association of each server with a particular EMC SourceOne Activity database. Figure 3 SourceOne system views In a single instance environment (with one Activity database with which all servers are associated), the SourceOne Servers View and SourceOne Solution View essentially displays the same servers and components in either view. In the case in which an additional instance of EMC SourceOne exists, the management pack enables you to monitor separate EMC SourceOne instances within the same environment by uniquely identifying the server relationships between front and back end servers. 14 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

15 Overview EMC SourceOne instance organization This figure shows an example of the SourceOne Solution view comprised of multiple instances. Figure 4 Solution View with multiple instances The following table describes how the EMC SourceOne solution is organized in this example. Table 3 Instance organization by node Node SourceOne Solution node Instance node Front End and Back End node Description A fixed node that represents the entire EMC SourceOne system. One or more instance node, identified by EMC SourceOne Activity database. Instance name is Master Server hostname. Each instance includes: One Front End node (named Front End) One Back End node (named Native Archive) Native Archive connections Component nodes In cases in which more than one Native Archive connection exists, separate nodes are displayed under the Native Archive node. The name of each node is based on the name of the Native Archive connection configured in the EMC SourceOne console. All monitored EMC SourceOne components or other monitored components such as OS and system drives. EMC SourceOne instance organization 15

16 Overview Requirements for supporting multiple instances Review the following requirements for supporting multiple instance monitoring in Operations Manager. When deploying EMC SourceOne, the server relationship must be configured using server principal names. Using only DNS host computer names cannot support the identification of the relationship between front end and back end servers. The EMC SourceOne Activity database is the key element which uniquely defines an instance. When you install Worker Services software, the installer registers that Worker with the specified Activity database. To support this Worker-to-Activity database relationship which defines the instance, you must install the Worker Services software on all front end servers except for the Master. Consider the following: If you do not want a front end server to function as a Worker, you can disable all Worker functions. For example, the ability to accept and process jobs. If a front end server does not have Worker Services software installed, Operations Manager cannot identify the instance relationship for it and the server appears under Unconnected servers. You can fix this situation by installing Worker Services software on the server. The server then displays under the instance for the specified Activity database. If a server includes both front end software, for example, Worker Services software and back end software such as Native Archive Services software; a duplicate node for this computer will display under the front end and back end nodes in the SourceOne Solution View. If the environment includes more than one back end server, for example, a dayforward Native Archive server, and an In Place Migrated Native Archive server, both servers display under the back end node in the SourceOne Solution View. EMC Xtender servers in coexistence mode are not supported by the EMC SourceOne Management Pack. 16 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

17 CHAPTER 2 Installation This section contains the following topics: Installing and configuring prerequisites...18 Installing the EMC SourceOne Management Pack Special considerations...30 Installation 17

18 Installation Installing and configuring prerequisites Operations Manager infrastructure Perform the following prerequisites in the order presented. This document assumes you have installed and are running a valid Microsoft System Center Operations Manager environment. The EMC SourceOne Management Pack supports the following Operations Manager versions: System Center Operations Manager 2012 System Center Operations Manager 2007 R2 Refer to the following additional resources, for more information: For details on establishing the Operations Manager environment, refer to the Microsoft documentation that accompanies the software. For compatibility support for EMC SourceOne components, refer to the EMC SourceOne Products Compatibility Guide. Management group Management server Installing Operations Manager creates a management group. The management group is the basic unit of functionality. At a minimum, a management group consists of a management server, the operational database, and the reporting data warehouse database. The management server is the focal point for administering the management group and communicating with the database. When you open the Operations console and connect to a management group, you connect to a management server for that management group. Depending on the size of the computing environment, a management group can contain a single management server or multiple management servers. The role of the management server is to: Administer the management group configuration Administer and communicate with agents Communicate with the databases in the management group. Agent communication Agent-based communication which occurs between EMC SourceOne host computers and Operations Manager is provided by an agent service which is installed and activated when a Windows host computer is discovered by Operations Manager. The agent collects data, compares sampled data to predefined values, creates alerts, and runs responses. A management server receives and distributes configurations to agents on monitored computers. 18 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

19 Installation SQL Server Reporting Services EMC SourceOne installation Preparing the environment About multiple instances The EMC SourceOne Management Pack includes reporting features which leverages historical data that is stored in the Operations Manager reporting data warehouse database provided by Microsoft SQL Server Reporting Services. By installing Operations Manager reporting functionality, the Reporting server is added to the Operations Manager management group which builds and presents reports from data in the data warehouse database. This document also assumes that you have installed EMC SourceOne Management, version 7.0 or higher. For information on environment and system requirements, and specific information on software compatibility, refer to the EMC SourceOne Products Compatibility Guide. If the Operations Manager and EMC SourceOne environment prerequisites are complete, then you can prepare the environment to support the EMC SourceOne Management Pack installation. This section lists the preparation steps. The procedures in this section are designed for a typical EMC SourceOne environment which consists of a single instance of EMC SourceOne. If you are implementing the EMC SourceOne Management Pack in a multiple instance environment, review the information provided in Multiple instance support on page 30 before performing the procedures in this section. There are some special environment preparation considerations for this type of environment. Ensuring EMC SourceOne computers are discovered and agent-managed Operations Manager uses agent-based communication to interact with EMC SourceOne host computers. This communication is established when you use native Operations Manager functionality to discover host computers on which EMC SourceOne software is installed. Reviewing agent-managed devices To review the current list of agent-managed computers from the Operations Manager console, perform the following steps. Procedure 1. Select Administration. 2. In the navigation pane, select Agent Managed. 3. Review the list of computers and ensure that all expected EMC SourceOne host computers are included. EMC SourceOne installation 19

20 Installation Discovering devices If all expected EMC SourceOne host computers are not found in the Agent Managed list, you can discover, and install the agent service, by doing the following from the Operations Manager console. Procedure 1. Select Administration. 2. Right-click the left pane and select Discovery Wizard. The Computer and Device Management Wizard appears. 3. Select Windows Computers. 4. Click Next. The Auto or Advanced page appears. 5. Select one of the following: Automatic computer discovery. This option scans the domain for all Windowsbased computers. Advanced discovery. This option allows you to manually specify the scope. 6. Click Next. Depending on the selection in the previous step, a list of Windows computers appears. 7. Select the computers on which EMC SourceOne components are installed and click Next. The Summary page appears. 8. Click Finish. Identifying the monitoring account 9. Select Administration > Device Management > Agent Managed to confirm that all EMC SourceOne computers are listed. Identify one or more monitoring accounts that you will use depending on the environment. Single instance environments In an EMC SourceOne environment, the primary service account already includes the permissions needed to monitor EMC SourceOne systems and storage locations. Plan to use this account as the monitoring account when configuring Operations Manager. Multiple instance environments If you have separate EMC SourceOne instances, it is assumed that you have separate primary service accounts which support each instance. Plan on also using the service account for the second instance when configuring the Run As Account in Operations Manager. This results in two Run As profiles. After you have created groups of EMC SourceOne servers that belong to each instance, you can then associate the Run As profile with each group. If you plan on supporting an environment that consists of multiple EMC SourceOne instances, ensure that you review the information provided in Multiple instance support on page EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

21 Installation Granting proxy access permission on Master servers On the Master server, enable the Agent Proxy setting. This allows the agent on the Master server to act as a proxy and discover managed objects on other computers. You can then associate the EMC SourceOne monitoring account. Use the following procedure to grant proxy access permission on Master servers. Procedure 1. From Operations Manager console, select Administration. 2. In the navigation pane, select Agent Managed. 3. Double-click the entry for the Master server in the FQDN column. 4. Click the Security tab. Figure 5 Agent Properties tab enable proxy access 5. Enable Allow this agent to act as a proxy and discover managed objects on other computers. 6. Click OK. Configuring the EMC SourceOne service account as a Run As Account in Operations Manager Perform this procedure to associate the EMC SourceOne primary service account as the Run As account in Operations Manager. Procedure 1. From Operations Manager, select Administration. 2. In the Administration navigation pane, under Run As Configuration: a. Right-click Account. b. Select Create Run As Account. The Create Run As Account Wizard appears. 3. Click Next to display the General Properties page. Preparing the environment 21

22 Installation Figure 6 Create Run As Account Wizard General Properties page 4. Specify the account properties: For the Run As Account type field, select Windows. For the Display name field, type a display name for the Run As account. For the Description field, type an optional description for the Run As account. 5. Click Next. The Credentials page appears. Figure 7 Create Run As Account Wizard Credentials page 6. Specify the account credentials: For the User name field, type the primary service account name for the second instance. For the Password field, click Confirm password and then type a valid password for the service account. For the Domain field, ensure the correct domain is selected. 7. Click Next. The Distribution Security page appears. 22 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

23 Installation Figure 8 Create Run As Account Wizard Distribution Security page 8. Click More secure - I want to manually select the computers to which the credentials will be distributed. 9. Click Create to display the Completion page and then click Close. 10.In the Accounts pane, right-click the EMC SourceOne monitoring account and then select Properties. 11.Click the Distribution tab. 12.In the Selected computers section, click Add. Figure 9 Distribution tab 13.Add all EMC SourceOne computers to which credentials will be distributed. Preparing the environment 23

24 Installation Figure 10 Distribution tab - add computers Enabling Microsoft Exchange access 14.When complete, click OK. To support monitoring of Exchange journaling mailboxes used by EMC SourceOne, you must perform some steps to help communication between the Operations Manager and Microsoft Exchange. This section lists the options and procedures for the supported Exchange environments. Exchange environments In Exchange environments, you can select to use the WebDAV option. This option provides less security than the following option, which is to provide impersonation credentials to the EMC SourceOne primary service account to access the Exchange Web Services interface on the Exchange servers. The Microsoft article entitled Configuring Exchange Impersonation describes how to configure the EMC SourceOne primary service account with Exchange Impersonation permissions for all users in an organization The article provides the prerequisites and permissions needed to perform this procedure. Use the procedure entitled To configure Exchange Impersonation for all users in an organization. Provide the EMC SourceOne primary service account as the user. Note Performing this procedure on a single Exchange server enables impersonation access for all Exchange servers. 24 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

25 Installation Enabling performance-related services on 64-bit EMC SourceOne computers For all EMC SourceOne host computers running on a 64-bit operating system (for example, Windows 2008), you must configure the following performance-related services to automatically start. Performance Counter DLL Host Performance Logs & Alerts Perform the following steps to configure the services. Procedure 1. Open the Windows Services console. 2. Browse to the Performance Counter DLL Host Service and set the service type to Automatic. 3. Ensure the service Status is Started. 4. Browse to Performance Logs & Alerts and set the service type to Automatic. 5. Ensure the service Status is Started. 6. Close the Services console. 7. Repeat this procedure on remaining EMC SourceOne 64-bit host computers. Installing the EMC SourceOne Management Pack Operations Manager provides the native ability to import custom Management Packs from the Operations console. This section describes how to download and install the EMC SourceOne Management Pack. Downloading the EMC SourceOne Management Pack Select the language Management Pack and copy it to a local directory on the Operations console host computer. The following is an example of an English file: EMC.SourceOne.mp Installing the EMC SourceOne Management Pack 25

26 Installation Figure 11 Language Management Packs Importing the EMC SourceOne Management Pack Perform the following steps to import the management pack. Procedure 1. In the Operations console, click Administration. 2. In the navigation pane, right-click Management Packs and then select Import Management Packs. Figure 12 Import Management Pack 3. On the Select Management Pack page, click Add > Add from disk. 4. If the Online Catalog Connection dialog box appears, click No. There are no online catalog dependencies for the EMC SourceOne Management Pack. 26 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

27 Installation Figure 13 Online Catalog Connection dialog box 5. Browse to the temporary directory to which you copied the EMC SourceOne Management Pack file: EMC.SourceOne.mp Figure 14 Select Management Packs to import dialog box 6. Select the following file and then click Open: EMC.SourceOne.mp 7. The EMC SourceOne Monitoring Management Pack is added to the Import list. Importing the EMC SourceOne Management Pack 27

28 Installation Figure 15 Select and install the Management Pack Configuring Run As profile 8. Click the EMC SourceOne Monitoring Management Pack and then click Install. The Management Pack is installed. 9. After installation, click Close. Installing the Management Pack creates a default profile called SourceOne Monitoring Account. You must associate the EMC SourceOne primary service account that you configured as a Run As account. Use these steps to configure the profile. Procedure 1. In the Operations console, click Administration. 2. In the navigation pane, under Run As Configuration, click Profiles. Figure 16 Profiles menu option 3. In the detail pane, right-click SourceOne Monitoring Account and then select Properties. The Run As Profile Wizard appears. 28 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

29 Installation Figure 17 Profile properties 4. Click Next. The General Properties page appears. The information on this page has the Management Pack and is not editable. Figure 18 Run As Profile Wizard - General Properties page 5. Click Next. The Run As Accounts page appears. Perform the following: a. Click Add. The Add a Run As Account dialog box appears. b. Select the EMC SourceOne primary service account as the Run As account. Note If you are configuring multiple instances, ensure that you select the account for the instance you are configuring. 6. In the This Run As Account will be used to manage the following objects area, select All targeted objects. Configuring Run As profile 29

30 Installation Figure 19 Add a Run As Account dialog box 7. Click OK. 8. Click Save. The Run As profile is created. 9. Click Close. Special considerations Multiple instance support There can be special considerations when implementing the EMC SourceOne Management Pack in certain environments. Refer to the following. You can monitor an environment which consists of more than one EMC SourceOne instance. In this scenario, there are some additional configuration considerations. Creating the Run As account for the second instance If you have separate EMC SourceOne instances, it is assumed that you have separate primary service accounts which support each instance. Identify the primary service account for the second instance. You will specify this account in subsequent configuration procedures for the second instance. Use the following procedure to create a Run As account for the second instance from the Operations Manager console. Procedure 1. Select Administration. 2. In the Administration navigation pane, under Run As Configuration, right-click Account and select Create Run As Account. The Create Run As Account Wizard appears. 3. Click Next to display the General Properties page. 30 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

31 Installation Figure 20 Create Run As Account Wizard General Properties page 4. Specify the account properties: For the Run As Account type field, select Windows. For the Display name field, type a display name for the Run As account. For the Description field, type an optional description for the Run As account. 5. Click Next. The Credentials page appears. Figure 21 Create Run As Account Wizard Credentials page 6. Specify the account credentials: For the User name field, type the primary service account name for the second instance. For the Password and Confirm password field, type a valid password for the service account. For the Domain field, ensure the correct domain is selected. 7. Click Next. The Distribution Security page appears. Multiple instance support 31

32 Installation Figure 22 Create Run As Account Wizard Distribution Security page 8. Click More secure - I want to manually select the computers to which the credentials will be distributed. 9. Click Create to display the Completion page. 10.Click Close. 11.In the Accounts pane, perform the following steps: a. Right-click the EMC SourceOne monitoring account for the second instance. b. Select Properties. The Properties page appears. Figure 23 Select account properties c. Click the Distribution tab. d. In the Selected computers section, click Add. 32 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

33 Installation Figure 24 Distribution tab e. Add all EMC SourceOne computers that belong to the second instance to which the credentials will be distributed. Figure 25 Distribution tab add computers f. When complete, click OK. Granting proxy access permission on the Master server for the second instance On the Master server associated with the second instance, enable the Agent Proxy setting. This allows the agent on this instance s Master server to act as a proxy and discover managed objects on other computers. You can then associate the EMC SourceOne monitoring account for the second instance. From Operations Manager console, perform the following. Procedure 1. Select Administration. 2. In the navigation pane, select Agent Managed. 3. Double-click the entry for the Master server in the FQDN column. 4. Click the Security tab. Multiple instance support 33

34 Installation Figure 26 Agent Properties enable proxy access 5. For the Agent Properties field, enable proxy access. 6. Enable the Allow this agent to act as a proxy and discover managed objects on other computers checkbox. 7. Click OK. Creating groups of EMC SourceOne servers to support multiple instances If the environment you intend to monitor includes more than one EMC SourceOne instance, you must logically arrange the EMC SourceOne servers that belong to each instance in a group in Operations Manager. From Operations Manager console, perform the following steps to create a group. Procedure 1. Select Authoring. 2. In the navigation pane, right-click Groups and then select Create a new group. Figure 27 Create Group Wizard 3. Type a contextual Name and Description for the group. 4. In the Select destination management pack area, select New. The General Properties page appears. 34 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

35 Installation Note Create a new management pack as a destination for this group. If you select the Default Management Pack, you run the risk that a future upgrade of Operations Manager and its default management pack will negate this change. 5. In the General Properties page: a. Type a Name. b. Type a Version. c. Type a Description for the new management pack. d. Click Next. Figure 28 Management Pack General Properties page 6. Use the Knowledge page to provide any additional information. 7. Click Create. You are returned to the General Properties page of the Create Group Wizard. 8. Click Next. The Explicit Members page appears. Figure 29 Explicit Members page Multiple instance support 35

36 Installation 9. Click Add/Remove Objects. The Create Group Wizard - Object Selection dialog box appears. Perform the following: a. In the Search for list, select Windows Server. b. Click Search. A list of servers appears in the Available items area. Figure 30 Object Selection - Available items c. From the Available items list, select one or more EMC SourceOne servers that belong to the instance for which you are configuring the group and then click Add. The selected servers are added to the Selected objects list. Figure 31 Object Selection - Selected objects d. Click OK. The Choose Members from a List page appears with the selected servers in the Group members list. 36 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

37 Installation Figure 32 Choose Members from a List page 10.Click Next. The optional Dynamic Members page appears. 11.Click Next. The optional Subgroups page appears. 12.Click Next. The Excluded Members page appears. 13.Click Create. The group is created and added to the list of groups. Figure 33 Groups list Configuring a unique Run As profile for the second instance Use the following procedure to configure a second Run As profile and associate it with the Run As account that you created for the second instance. Procedure 1. In the Operations console, click Administration. 2. In the navigation pane, under Run As Configuration: a. Right-click Profiles. b. Select Create Run As Profile. The Run As Profile Wizard appears. Multiple instance support 37

38 Installation Figure 34 Create Run As Profile c. Click Next. The General Properties page appears. Figure 35 Run As Profile Wizard - General Properties page 3. Type the following information in the General Properties page of the wizard: For the Display name field, type a display name for the Run As account. For the Description field, type an optional description for the Run As account. For the Select destination management pack field, select the custom management pack you created earlier when creating the Run As account. Figure 36 Select destination management pack 4. Click Next. The Run As Accounts page appears. 5. Click Add. The Add a Run As Account dialog box appears. 38 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

39 Installation Figure 37 Add Run As Account dialog box 6. In the Run As account field, select the Run As account that you previously created. Figure 38 Select Run As account 7. In the This Run As Account will be used to manage the following objects area, select one of the following: Selected class Group Object Multiple instance support 39

40 Installation Figure 39 Select Run As account - managed objects 8. Click Select > Group. The Group Search dialog box appears. Figure 40 Select Group 9. In the Management pack drop-down list: a. Select the custom management pack you created earlier when creating the Run As account. This is the management pack in which the group information is stored. Figure 41 Group Search dialog box b. Click Search. The group you configured for the second instance appears in the Available Groups area. 40 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

41 Installation Figure 42 Group Search dialog box - Available Groups c. Click the group containing computers for the second instance. d. Click OK. The Add a Run As Account dialog box appears. Figure 43 Add Run As Account dialog box - results 10.Review the information to ensure that the Run As account and group reflect the second instance and then click OK. The Run As Accounts page appears listing the Run As account for the second instance. Figure 44 Run As Profile Wizard - account listed a. Click Create to create the Run As profile. The Completion page appears. b. Click Close. c. Verify that the profile is listed in the Profiles pane. Configured instances are now visible in the SourceOne Solution view. Multiple instance support 41

42 Installation Optional overrides for Exchange journal mailbox monitoring To support monitoring of Exchange journaling mailboxes used by EMC SourceOne, you must perform some steps to help communication between Operations Manager and Exchange. After installing the EMC SourceOne Management Pack, and depending on the Exchange environment, you might need to configure overrides by using the Authoring pane on parameters associated with the following management pack objects: Monitors Rules Once configured, these overrides are stored in the Default Management Pack that is native to Operations Manager. This allows you to later upgrade the EMC SourceOne Management Pack without having to reconfigure the override settings. Configuring overrides on the Monitors object Perform the following steps to configure overrides on the Monitors object. Procedure 1. From Operations Manager console, select Authoring. 2. In the navigation pane, select Monitors. Figure 45 Monitors node 3. In the Look for field: a. Type SourceOne. b. Click Find Now. 4. In the list of results: a. Locate Master: Journal Mailbox Item Count Monitor. 42 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

43 Installation Figure 46 Master: Journal Mailbox Item Count Monitor b. Right-click Master: Journal Mailbox Item Counter Monitor. Figure 47 Override menu navigation c. Select Overrides > Override the Monitor > For all objects of class: Master. The Override Properties dialog box appears. Figure 48 Override Properties dialog box (Monitor) 5. In the Override Properties dialog box, select the following parameters: ExchangeVersion SSLEnabled 6. Configure the override values. If the environment is using Exchange Web Services, set the Override Value to a supported version. If the environment is using SSL, set the Override Value to 1. If the environment is not using SSL, set the Override Value to Click OK. Multiple instance support 43

44 Installation Configuring overrides on the Rules object Follow these steps to configure overrides on the Rules object. Procedure 1. From Operations Manager console, select Authoring. 2. In the navigation pane, select Rules. Figure 49 Rules node 3. In the Look for field: a. Type SourceOne. b. Click Find Now. 4. In the list of results: a. Locate Collect ES1:JournalMailbox\ItemCount. Figure 50 Collect ES1:JournalMailbox\ItemCount Rule b. Right-click Collect ES1:JournalMailbox\ItemCount. Figure 51 Override menu navigation c. Select Overrides > Override the Rule > For all objects of class: Master. The Override Properties dialog box appears. 44 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

45 Installation Figure 52 Override Properties dialog box (Rule) 5. Select the following parameters: ExchangeVersion SSLEnabled 6. Configure the override values. If the environment is using Exchange Web Services, set the Override Value to a supported version. If the environment is using SSL, set the Override Value to 1. If the environment is not using SSL, set the Override Value to Click OK. Multiple instance support 45

46 Installation 46 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

47 CHAPTER 3 Monitoring the System This chapter contains the following topics: Operations Manager console overview Using SourceOne Monitoring views SourceOne Servers view SourceOne Solution view Performance Views...54 State Views Using Health Explorer...64 Using EMC SourceOne Reports Self-adapt the system Monitoring the System 47

48 Monitoring the System Operations Manager console overview Global features of Operations Manager Operations Manager panes The Operations Manager console provides several native monitoring and reporting functions. Adding the EMC SourceOne Management Pack provides specific views and details that are useful in monitoring EMC SourceOne to ensure a healthy, well-performing system. This section provides details on using the features provided with the EMC SourceOne Management Pack. For the global features provided with Operations Manager (for example, features not specific to EMC SourceOne), refer to the Microsoft documentation and online help that accompanies Operations Manager. The following Operations Manager panes are often used by an EMC SourceOne administrator. Monitoring pane The Monitoring pane enables administrators to identify and resolve issues by accessing views provided using nodes in the Monitoring node tree. This includes global monitoring views provided with Operations Manager and customized views provided with the EMC SourceOne Management Pack which you can access using the SourceOne Monitoring node. Reporting pane Like the Monitoring pane, the Reporting pane provides common reports provided by Operations Manager and SourceOne reports provided by the EMC SourceOne Management Pack. 48 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

49 Monitoring the System Using SourceOne Monitoring views The SourceOne Monitoring view is provided by the EMC SourceOne Management Pack which contains predefined monitoring settings that enable you to monitor EMC SourceOne servers, services, and applications. Figure 53 SourceOne Monitoring views SourceOne Servers view Selecting the SourceOne Servers node provides a graphical view of all SourceOne servers in the environment. This view displays all EMC SourceOne servers, regardless of the instance to which each server belongs. Figure 54 SourceOne Server view This view displays the following server types: Native Archive servers Console servers Master servers Search servers Worker servers Each server icon represents a physical or virtualized server with the EMC SourceOne software installed. Using SourceOne Monitoring views 49

50 Monitoring the System Viewing server details You can view server details by selecting a server icon to display the Detail View pane. This figure displays the server details for a server named ARCHIVE1. The Detail View provides information such as server name information, IP address, network name, and other details. Figure 55 Server Detail View example Expanding a server icon You can expand a server icon by clicking the plus (+) sign adjacent to the server name. Expanding a server icon provides a graphical view of the following components for a server. Operating system System drives Health services properties Installed EMC SourceOne components This figure displays the components on a server named ARCHIVE1. Figure 56 Expanded server icon sample 50 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

51 Monitoring the System Viewing component details You can view component-level details by clicking on a component icon. This figure displays the Detail View for the Native Archive software component on a server named ARCHIVE1. Figure 57 Component Detail View example The displayed details depend on the specific component that you select. In this example, the details displayed include the name and version of Native Archive Services software installed. SourceOne Solution view The SourceOne Solution view arranges these servers logically by the EMC SourceOne instance. Alert Views Active Alerts The Alert view provides a centralized view which enables you to review active alerts, manage and close active alerts, and review closed alerts. Perform the following to view active alerts. For details on managing alerts using Operations Manager, refer to the Microsoft System Center Operations Manager documentation set. Procedure 1. Select SourceOne Monitoring > Alert Views > Active Alerts. The list of alerts that are grouped by severity level are displayed in the Active Alerts pane. Viewing component details 51

52 Monitoring the System Figure 58 Active Alerts pane 2. Select an alert and view the Alert Details area for more information. Figure 59 Alert details area 3. There are several options available to manage or close the alert. To access these options, right-click the alert. Figure 60 Active Alert right-click options 4. Perform the desired action on the alert. Useful options include: 52 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

53 Monitoring the System Set Resolution State Close Alert Forward to Closing Alerts For details on managing alerts using Operations Manager, refer to the Microsoft System Center Operations Manager documentation set. Use the following procedure to manage or reopen a closed alert. Procedure 1. Select SourceOne Monitoring > Alert Views > Closed Alerts. The list of closed alerts that are grouped by severity level are displayed in the Closed Alerts pane. Figure 61 Archive Alerts pane 2. Select an alert and view the Alert Details area for more information. 3. There are several options available to manage or reopen the alert. To access these options, right-click the alert. Figure 62 Closed Alert right-click options 4. Perform the desired action on the alert. Useful options include: Set Resolution State Alert Views 53

54 Monitoring the System Forward to Performance Views The Performance views are based on performance counters identified in the EMC SourceOne Management Pack. The views are categorized by product, platform, and system views and are described in the following sections. - Historical Archive Performance View This section details the Historical Archive performance counters. Table 4 Historical Archive performance counters Counter Msgs Failed Processing Msgs Processed/sec Description The number of message objects which failed to be processed by the historical archive activities. The number of message objects processed by historical archive activities. - Journal Mailbox View This section details the Journal mailbox performance counters. Table 5 Journal mailbox counters Counter ItemCount Description The number of items in each journal mailbox configured in journal activities. - Journal Performance View This section details the Journal performance counters. Table 6 Journal performance counters Counter Msgs Processed/sec Msgs Failed Processing Description The number of message objects processed per second by journaling activities. The number of message objects which failed to be processed by journaling activities. 54 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

55 Monitoring the System - Shortcut Performance View This section details the Shortcut performance counters. Table 7 Shortcut performance counters Counter Msgs Failed Shortcutting Msgs Shortcutted/sec Description The number of messages that failed to be processed by shortcutting activities. The number of message objects processed per second by shortcutting activities. File Systems - File Systems Performance View This section details the File Systems performance counters. Table 8 File Systems performance counters Counter Files Processed/sec Files Failed Processing Description The number of message objects processed per second by EMC SourceOne for File Systems activities. The number of messages that failed to be processed by EMC SourceOne for File Systems activities. Monitors - Items and Size Monitors This section details the items and size counters. Table 9 Items and size counters Counter Master: SMTP Journal DataSource Item Count Monitor Master: SMTP Journal DataSource Item Size Monitor Native Archive: Lost And Found Item Count Monitor Native Archive: Lost And Found Item Size Monitor Native Archive: Message Center Item Count Monitor Native Archive: Message Center Item Size Monitor Native Archive: Unpack Area Item Count Monitor Description The number of items in each SMTP Journal DataSource. The size of items in each SMTP Journal DataSource. The number of items in each Lost And Found folder. The size of items in each Lost And Found folder. The number of items in each Message Center folder. The size of items in each Message Center folder. The number of items in Unpack Area folder. - Shortcut Performance View 55

56 Monitoring the System Table 9 Items and size counters (continued) Counter Native Archive: Unpack Area Item Size Monitor Description The size of items in Unpack Area folder. Platform - Index Sets Status View This section details the index sets status counters. Table 10 Index sets status counters Counter FlaggedCount Total Count Description The number of flagged index sets on the Master server. The total number of index sets on the Master server. Platform - Job Scheduling Performance View This section details the job scheduling counters. Table 11 Job scheduling counters Counter Jobs Running Description The number of jobs running on a Worker server. Platform - Native Archive Index Performance View This section details the Native Archive index performance counters. Table 12 Native Archive index performance counters Counter Indexed/sec Unindexable Documents Transaction Retries Description The number of objects indexed per second on the Native Archive server. Number of documents that were added as unindexable. Number of times the transaction files have retried. Platform - Native Archive Performance View This section details the Native Archive performance counters. Table 13 Native Archive performance counters Counter Failed Archive Description The number of objects that failed to be archived on the Native Archive server. 56 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

57 Monitoring the System Table 13 Native Archive performance counters (continued) Counter Archived/sec Description The number of objects archived per second on the Native Archive server. Platform - Native Archive Volume Performance View This section details the Native Archive volume performance counters. Table 14 Native Archive volume performance counters Counter Volumes burnt Volumes failed to burn Volume burn time(sec) Description The number of EMC SourceOne volumes successfully written to disk by the Native Archive server. The number of EMC SourceOne volumes that failed to be written to disk by the Native Archive server. The amount of time (in seconds) to write a volume to disk by the Native Archive server. Platform - Shared Folder Space View This view shows the free space for shared storage locations that EMC SourceOne uses. Table 15 Shared folder space counters Counter Free space in GBytes Description Shows the free space (in GB) for the following EMC SourceOne storage locations: Archive storage location (Native Archive server) Index storage location (Native Archive server) Message center storage (Native Archive server) Job logs storage location (Worker server) Platform - System Performance View This section details the system performance counters. Table 16 System performance counters Counter Avg Msg Processing Time(ms) Description The number of messages processed (in milliseconds) by a worker server. Platform - Native Archive Volume Performance View 57

58 Monitoring the System SharePoint - SharePoint Performance View This section details the SharePoint performance counters. Table 17 SharePoint performance counters Counter Documents Processed/sec Documents Failed Processing Description The number of documents processed (in seconds) by a worker server which is configured to process Microsoft SharePoint activities. The number of documents that failed to be processed by a worker server which is configured to process Microsoft SharePoint activities. System - CPU Performance View This section details the CPU performance counters. Table 18 CPU performance counters Counter Description % Processor Time Determines the percentage of time the processor is busy by measuring the percentage of time the thread of the Idle process is running and then subtracting that from 100 percent. This measurement is the amount of processor utilization. 58 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

59 Monitoring the System System - Disk Performance View This section details the disk performance counters. Table 19 Disk performance counters Counter Description % Free Space Percentage of total usable space on the selected logical disk drive that was free. Current Disk Queue Length The number of requests outstanding on the disk at the time the performance data is collected. It also includes requests in service at the time of the collection. This is an instantaneous snapshot, not an average over the time interval. Consider the following: Multi-spindle disk devices can have multiple requests that are active at one time, but other concurrent requests are awaiting service. The disk performance counter can reflect a transitory high or low queue length, but if there is a sustained load on the disk drive, it is likely that this will be consistently high. Requests experience delays proportional to the length of this queue minus the number of spindles on the disks. For good performance, this difference averages less than two. Free Megabytes Displays the unallocated space, in MB, on the disk drive in MB. One MB is equal to 1,048,576 bytes. System - Memory Performance View This section details the memory performance counters. Table 20 Memory performance counters Counter Available MBytes Committed Bytes Description Available MBytes is the amount of physical memory, in Megabytes, immediately available for allocation to a process or for system use. It is equal to the sum of memory assigned to the standby (cached), free, and zero page lists. Committed Bytes is the amount of committed virtual memory, in bytes. Committed memory is the physical memory which has space reserved on the disk paging files. There can be one or more paging files on each physical drive. This counter displays the last observed value only; it is not an average. State Views The EMC SourceOne Management Pack provides two types of state views. System - Disk Performance View 59

60 Monitoring the System Component State View The component state view provides a list of each monitored EMC SourceOne components and the host computer on which the component is installed. Each component appears using the following format. This figure shows an example of an EMC SourceOne environment. Figure 63 Component State View Monitored component types This table describes the monitored component types. Table 21 Component types Component ConsoleWeb DMServer FileArchiveBCE Master Mobile MoverAgent Native Archive Installed software EMC SourceOne Console software EMC SourceOne Discovery Manager Server software EMC SourceOne for File Systems Business Component Extensions software EMC SourceOne Master Services software EMC SourceOne Mobile Services software Component installed with EMC SourceOne Master Services if you select Microsoft Office 365 support. This component moves Microsoft Office 365 journal report files to be used by the Journal activity. EMC SourceOne Native Archive Services software 60 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

61 Monitoring the System Table 21 Component types (continued) Component SharePointBCE WebSearch WebService Worker Installed software EMC SourceOne for Microsoft SharePoint Business Component Extensions software EMC SourceOne Search software EMC SourceOne Web Services software EMC SourceOne Worker Services software Component states This table lists the possible component states. Table 22 Component states Icon State Healthy Warning Critical Not monitored Description Based on the configured thresholds, the component is in a healthy state. There is a problem that may require attention. There is a problem that requires attention. The component is not monitored. Detail View area You can click a component and review details using the Detail View area of the Component State View pane. Figure 64 Detail View Server State View The Server State View displays all monitored EMC SourceOne servers in the environment. This figure shows an example of an EMC SourceOne environment. Server State View 61

62 Monitoring the System Figure 65 Server State View Server states This table lists the possible component states. Table 23 Server states Icon State Healthy Warning Critical Not monitored Description Based on the configured thresholds, the server is in a healthy state. There is a problem that may require attention. There is a problem that requires attention. The component is not monitored. 62 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

63 Monitoring the System Detail View area You can click a server and review details using the Detail View area of the Server State View pane. Figure 66 Detail View File State View The File State View lists the SourceOne files and their version for all SourceOne servers as illustrated in the following figure. Figure 67 File State View File State View 63

64 Monitoring the System Using Health Explorer Health Explorer is a feature of Operations Manager which enables you to view and take action on alerts, state changes, and other significant issues generated by monitoring objects on the network. You can access Health Explorer from most monitored objects in Operations Manager. For example, to access Health Explorer from the Component State View, perform the following. For details on using Health Explorer, refer to the Microsoft System Center Operations Manager documentation set. Procedure 1. Right-click a component state. 2. Select Open > Health Explorer. Health Explorer for the selected object appears. Figure 68 Accessing Health Explorer Health Explorer example 3. Use the Health Explorer to review the displayed health monitors for the selected object. 64 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

65 Monitoring the System Using EMC SourceOne Reports The Operations Manager interface provides multiple methods to access reports, depending on the view or node that you select. You can use EMC SourceOne reports to provide a report with custom parameters and date ranges. EMC SourceOne Management Pack reports The EMC SourceOne Management Pack includes the following EMC SourceOne reports. EMC SourceOne Performance Counters Summary Report EMC SourceOne Performance Counters Trend Report EMC SourceOne System Resource Analysis Report Navigation options This section includes information about accessing the EMC SourceOne reports from the following Operations Manager views. Accessing reports from the Monitoring view If you are using the Operations Manager Monitoring view, you can use the Actions pane to provide quick access from a selected node to EMC SourceOne reports. The available reports depend on the type of node that you select. Accessing reports from the Component State View Use the following procedure to access both the EMC SourceOne Performance Counters Summary Report and EMC SourceOne Performance Counters Trend Report, for a specific component listed in the Component State View. Procedure 1. From the Operations Manager Monitoring view, select SourceOne Monitoring > State Views > Component State View. The list of monitored components appears in the Components State View pane. Figure 69 Component State View Using EMC SourceOne Reports 65

66 Monitoring the System 2. Select a component. 3. Click the Actions button or select Actions > Component_Name Reports). The Actions pane appears. Figure 70 Actions pane 4. In the Reports area, select one of the following EMC SourceOne reports: EMC SourceOne Performance Counters Summary Report EMC SourceOne Performance Counters Trend Report Accessing reports from the Server State View Use the following procedure to access the EMC SourceOne System Resource Analysis Report for a specific server listed in the Server State View. Procedure 1. From the Operations Manager Monitoring view, select SourceOne Monitoring > State Views > Server State View. The list of monitored servers appears in the Server State View pane. Figure 71 Server State View 2. Select a server. 3. Click the Actions button or select Actions > Windows Computer Reports. The Actions pane appears. 66 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

67 Monitoring the System Figure 72 Actions pane 4. In the Reports area, select EMC SourceOne System Resource Analysis Report. Accessing reports from the Reporting view You can also access reports directly from the Operations Manager Reporting tab. From the Operations Manager Reporting view, perform the following. Procedure 1. Select Reporting > EMC SourceOne Monitoring. The EMC SourceOne Monitoring pane displays the available reports: EMC SourceOne Performance Counters Summary Report EMC SourceOne Performance Counters Trend Report EMC SourceOne System Resource Analysis Report Figure 73 EMC SourceOne Monitoring reports 2. Select a report. 3. Click The Actions button to display report actions. Navigation options 67

68 Monitoring the System Figure 74 Report actions Configuring EMC SourceOne reports 4. Select an appropriate action. Actions for each report include: Click Open to display the report configuration page. Click Schedule to configure scheduling options for the report. Once you have accessed the configuration page for a report, the following sections provide details on the parameters you can to configure for each EMC SourceOne report. Configuring EMC SourceOne Performance Counters Reports (Summary or Trends) There are two reports based on performance counter monitoring provided with the EMC SourceOne Management Pack. EMC SourceOne Performance Counters Summary Report EMC SourceOne Performance Counters Trend Report Perform the following steps to configure a report from the report configuration page. Procedure 1. Click the Category dropdown list and select a category. A category is a monitored entity. Figure 75 Category list example 2. Click the Counter dropdown list and select a counter. Each category has one or more associated counter values. For example, if you select ES1:Index Location which monitors the available disk space for the EMC SourceOne index storage location, you must select the Free space in the Gbytes counter. 68 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

69 Monitoring the System Figure 76 Counter list example Once you select a counter, the Object and Instance dropdown lists become editable. Note The values displayed in each of these lists corresponds to the values you selected in the Category and Counter lists. As an example, if you select the ES1:IndexLocation category and Free space in Gbytes counter, the Object list is limited to only the servers on which the index location storage is being monitored. 3. Click the Object dropdown list and select an object. Figure 77 Object list example 4. Click the Instance dropdown list and select an instance. Figure 78 Instance list example 5. Configure the Start Date and End Date criteria. 6. Configure the Time Unit (Daily or Hourly). 7. Click Run. The report is generated. This figure shows an example of a Performance Data Summary Report. Configuring EMC SourceOne reports 69

70 Monitoring the System Figure 79 Performance Data Summary Report example There are several reporting functions and convenience features you can use with EMC SourceOne reports such as exporting, scheduling, saving to favorites, and publishing. Refer to the Microsoft System Center Operations Manager documentation set for details. Configuring an EMC SourceOne System Resource Analysis Report This report provides details on system resources for the selected system. Perform the following to configure a report from the report configuration page. Procedure 1. Click the Select the type of resource to analyze dropdown list and select a resource type. Resources which can be analyzed include the following: CPU (% Processor Time) Memory (Committed Bytes) Disk (Current Disk Queue Length) Figure 80 Category list example 2. Click the Server dropdown list and then select a server. 70 EMC SourceOne Management Pack for Microsoft System Center Operations Manager 7.2 Installation and User Guide

71 Monitoring the System Figure 81 Counter list example 3. Configure the Start Date and End Date criteria. 4. Click Run. The report is generated. This figure shows an example of a System Resource Analysis Report. Figure 82 System Resource Analysis Report example There are several reporting functions and convenience features you can use with EMC SourceOne reports such as exporting, scheduling, saving to favorites, and publishing. Refer to the Microsoft System Center Operations Manager documentation set for details. Low Disk Space Free space will be monitored. When available disk space in Native Archive reaches a previously configured threshold, an alert is sent to the SourceOne administrator complete with both the problem and suggested solutions. A configurable variable is set to determine the following: IntervalSeconds LowThreshold Configuring EMC SourceOne reports 71