EID/ERESIDENCE CARD MIDDLEWARE

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1 EID/ERESIDENCE CARD MIDDLEWARE Quick Installation Guide This quick installation guide aims to help out users to set up the eid/eresidene Card Middleware software and prepare the computer to use and read the Card Digital Certificates. Written in a concise step-by-step manner, users shall easily understand how to set up and make use of their eid/eresidence card.

2 Disclaimer Identity Malta will not be held responsible for any problems resulting from the installation of drivers, software, the reader itself or other conflicts, on the user s computer. Identity Malta cannot provide in any manner, direct onsite or offsite support, on related hardware and software provided by the user. Users are hereby being advised to personally hire a professional, for the installation of the software and/or hardware. Identity Malta will not be held responsible for compatibility issues with other software or hardware on the user s computer. Page 2

3 Document Control Information 01. Document reference Middleware Quick Installation Guide v2.1.docx 02. Document type Guide 03. Security Classification Public 04. Synopsis This quick installation guide aims to help out users to set up the eid/eresidence Card Middleware software and prepare the computer to use and read the Card Digital Certificates. Written in a concise step-by-step manner, users shall easily understand how to set up and make use of their eid/eresidence card. 05. Document control Author Change controller Distribution controller Government of Malta Government of Malta Government of Malta 06. Modification history Version Date Comments Version /02/2014 Version 1.0 Version /04/2016 Updated to reflect SSO screen. Version /02/2017 Added new sections Page 3

4 Table of Contents Disclaimer... 2 Document Control Information... 3 Table of Contents... 2 Table of Figures... 3 System Requirements... 5 Assumptions... 5 Compatibility and Versions... 5 Installing the Middleware Software... 6 Installing Classic Client v Installing the Gemalto Card Reader Drivers Using the Software Opening the Classic Client Toolbox Windows Windows Windows Using The Card First time setup Changing The PIN Numbers Importing Card Certificates in the Certificate Store Export the Root Certificate Export the Intermediate Certificate Export the Authentication Certificate Export the Signing Certificate Authentication in mygov with the card Appendix A PIN Letter Sample Page 2

5 Table of Figures Figure 1: Installation Welcome Screen... 6 Figure 2: License Agreement... 7 Figure 3: Destination Folder Screen... 8 Figure 4: Installation Progress... 8 Figure 5: Installation Completion Screen... 9 Figure 6: Reboot Computer Dialog... 9 Figure 7: Installation Welcome Screen Figure 8: License Agreement Figure 9: Installation Progress Figure 10: Installation Completion Screen Figure 11 - Windows 10 Search Bar Figure 12 - Classic Client Toolbox Figure 13 - Windows 8 Start Menu Figure 14 - Windows 7 Start Menu Figure 15 - Initialise PIN dialog Figure 16 - Changing PIN, screen Figure 17 - Change PIN, screen Figure 18 - Success Message Figure 19: Card Contents Certificates Figure 20: Export to IE Store - Trusted Root Figure 21: Successful export of Trusted Root Certificate Figure 22: Card Contents - Certificates Figure 23: Export to IE Store Intermediate Figure 24: Successful Export of Intermediate Certificate Figure 25: Card Contents Certificates Figure 26: Export to IE store Personal Page 3

6 Figure 27: Successful Export of Authentication Certificate Figure 28: Card Contents - Certificates Figure 29: Export to IE store Personal Figure 30: Successful Export of Signing Certificate Figure 31: Windows Security Select a Certificate Figure 32 : Select Certificate Figure 33: Authentication PIN Code Figure 34: Certificate Information Page 4

7 System Requirements Assumptions In order to install successfully the Classic Client v6.4, this guide assumes that: 1. For any computer on which Classic Client v6.4 will be installed, the user installing the software has administrator privileges on that computer; 2. The workstation meets the normal system requirements to run its version of Microsoft Windows; 3. The Classic Client Toolbox is best viewed with a screen resolution of 90 dpi. Using a different resolution does not affect performance, but the appearance of the toolbox may not be perfect; 4. The computer has either an available USB Port or PCMCIA Port unless the computer has an embedded smart card reader. Compatibility and Versions 1. Classic Client v6.4 comes in two versions, one for 64 bit operating systems and one for 32 bit operating systems (OS). It is essential that the user installs the correct version; 2. It is highly recommended that your machine has a RAM at least equal to that normally recommended for the OS; 3. The.NET Framework version 2.0 or later must be already installed on the computer. Page 5

8 Installing the Middleware Software Installing Classic Client v6.4 Follow the below steps in order to install the Classic Client v6.4: 1. Download the Classic Client v6.4 from the location indicated by the Identity Management Office. [Skip this step if you have been provided with a CD ROM]; 2. If the Identity Management Office has provided an installation CD-ROM [Skip this step if you have downloaded the installation file]: a. Insert the CD-ROM into the CD-ROM reader of your computer; b. If your computer is configured to auto run a CD, the installation wizard will start automatically and skip to step 3. If the installation wizard does not start automatically navigate to the location of the installation file on the CD and double click on the Classic_Client_6.4_User_setup_##.msi file (where ## is either 32 or 64 depending on the version being installed); 3. Note for the subsequent steps: If the computer is running on Microsoft Windows Vista / 7 / 8 / 8.1 / Server 2008 or Server 2008 R2 with User Access Control activated, a warning may show stating An unidentified program wants access to your computer. Choose Allow whenever you are shown such message; 4. When the Welcome dialog box appears, click Next to continue; Figure 1: Installation Welcome Screen Page 6

9 5. Read the Gemalto License Agreement. Accept the terms if you wish to continue by choosing I accept the terms in the license agreement... button and then click Next ; Figure 2: License Agreement 6. In destination folder screen either click Next to accept the proposed default (recommended) or use the Change function to choose another location and then click Next ; Page 7

10 Figure 3: Destination Folder Screen 7. On the next screen click Install to start the installation. A window displays a progress bar during the installation; Figure 4: Installation Progress 8. In the Installation completion screen, click Finish to complete the installation; Page 8

11 Figure 5: Installation Completion Screen 9. The Classic Client InstallShield Wizard displays the Reboot Dialog. Click Yes to restart the computer immediately or No to restart your computer later. After the restart Classic Client would be installed on the computer and would be available for use. Figure 6: Reboot Computer Dialog Page 9

12 Installing the Gemalto Card Reader Drivers Follow the below steps in order to install the Gemalto card reader drivers: 1. Download the card reader driver from the location indicated by the Identity Management Office. [Skip this step if you have been provided with a CD ROM]; 2. If the Identity Management Office has provided an installation CD-ROM [Skip this step if you have downloaded the installation file]: a. Insert the CD-ROM into the CD-ROM reader of your computer; b. If your computer is configured to auto run a CD, the installation wizard will start automatically and skip to step 3. If the installation wizard does not start automatically navigate to the location of the installation file on the CD and double click on the GemPcCCID_en-us_## file (where ## is either 32 or 64 depending on the version being installed); 3. Note for the subsequent steps: If the computer is running on Microsoft Windows Vista / 7 / 8 / 8.1 / 10 / Server 2008 or Server 2008 R2 with User Access Control activated, a warning may show stating An unidentified program wants access to your computer. Choose Allow whenever you are shown such message; 4. When the Welcome dialog box appears, click Next to continue; Figure 7: Installation Welcome Screen Page 10

13 5. Read the Gemalto License Agreement. Accept the terms if you wish to continue by choosing I accept the terms in the license agreement... button and then click Next ; Figure 8: License Agreement 6. On the next screen click Install to start the installation. A window displays a progress bar during the installation; Figure 9: Installation Progress Page 11

14 7. In the Installation completion screen, click Finish to complete the installation. Figure 10: Installation Completion Screen Page 12

15 Using the Software Opening the Classic Client Toolbox Windows Click the windows start button or press + s on the keyboard. 2. Type Classic Client Toolbox. The search bar will open and displays the results. 3. One of the results should be similar to the one shown in Figure 11Error! Reference source not ound.. Click on it to launch the classic client toolbox. 4. The Classic Client Toolbox window will be shown. Figure 11 - Windows 10 Search Bar Figure 12 - Classic Client Toolbox Page 13

16 Windows 8 1. Click the windows start button or press + s on the keyboard. 2. Type Classic Client Toolbox. The search bar will open and displays the results. 3. One of the results should be similar to the one shown in Figure 13. Click on it to launch the classic client toolbox. Figure 13 - Windows 8 Start Menu Windows 7 1. Click on the start button, and type classic client toolbox 2. The programs matching the results will be displayed as shown in Figure Click on the program named Classic Client Toolbox. Figure 14 - Windows 7 Start Menu Page 14

17 Using The Card First time setup The Maltese eid / erp card contains two certificates; one for authentication and one for digital signature. Each of these certificates is protected with a PIN number. For security reasons, upon first use, the PIN numbers must be changed from the initial ones. You should have received a letter from Identity Management Office with the PIN numbers (see Appendix A PIN Letter Sample) when you got your card. If not, please contact the Identity Management Office. The steps below detail the process on how to change the PIN numbers. 1. Open Classic Client Toolbox as described in the previous section Opening the Classic Client Toolbox 2. Insert the Card in the card reader, and make sure the chip is facing the correct side in the reader; 3. Upon inserting the card, a window similar to Figure 15 will be shown. Figure 15 - Initialise PIN dialog If this window is NOT shown, please proceed to next Section Changing The PIN Numbers 4. In the Current PIN field, enter the pin number received by post (See Appendix A PIN Letter Sample), such that: a. If the Window is titled Change User PIN Authentication slot, you need to enter PIN A (Authentication PIN) b. If the window is titled Change User PIN Qualified Signature slot, you need to enter PIN B (Signing PIN) 5. In the New PIN field, enter you secret PIN. Make sure to follow guidelines on the right of the screen. For your new PIN to be valid, all the red crosses ( ) must turn into green checkmarks. ( ). 6. In the Confirm New PIN field, enter the same PIN number entered in step Click on the Change User PIN button. 8. The process above has to be repeated for the other certificate. Page 15

18 Changing The PIN Numbers This section will describe the process on how to change the PIN numbers for the certificates on the card. 1. Insert the card into the card reader 2. Open the Classic Client Toolbox as described in section Opening the Classic Client Toolbox 3. From the Classic Client Toolbox: 1. Click the Card Administrator menu button 2. Click on the PIN Management icon. 3. Select a slot from the card section. The first slot is the Authentication Slot, while the second slot is the Qualified Signature Slot. This can be verified by the text next to the padlock ( ) in box 4 of Figure Select the Change PIN option 5. Click Next Figure 16 - Changing PIN, screen 1 Page 16

19 4. The next screen will be shown Figure 17 - Change PIN, screen 2 1. In the Current PIN field, enter your current PIN number. If this is the first time changing the pin, you need to use PIN A, or PIN B as specified in the letter received by post (See Appendix A PIN Letter Sample). 2. In the New PIN field, enter your new secret PIN. Make sure to follow guidelines on the right of the screen. For your new PIN to be valid, all the red crosses ( ) must turn into green checkmarks. ( ). 3. In the Confirm New PIN field, enter the same PIN number entered in step Click on the Change PIN button. 5. A message box will indicate if the PIN was changed or not. Figure 18 - Success Message 6. The process above has to be repeated for the other certificate. Page 17

20 Importing Card Certificates in the Certificate Store 1. Insert the Card in the card reader; 2. Open the Gemalto Classic Client Toolbox; Export the Root Certificate 1. Click on Certificates within the Card Contents Section, then click ROOT, and click on the Export button; Figure 19: Card Contents Certificates 2. Select Export to IE store ; select Trusted Root Certification Authorities within the dropdown list and click on the Export button; Page 18

21 Figure 20: Export to IE Store - Trusted Root 3. Click OK to complete the export of the Trusted Root Certificate. Figure 21: Successful export of Trusted Root Certificate Page 19

22 Export the Intermediate Certificate 1. Click on Certificates within the Card Contents Section, then click LVL1, and click on the Export button; Figure 22: Card Contents - Certificates 2. Select Export to IE store ; select Intermediate Certification Authorities within the dropdown list and click on the Export button; Page 20

23 Figure 23: Export to IE Store Intermediate 3. Click OK to complete the export of the Intermediate Certificate. Figure 24: Successful Export of Intermediate Certificate Export the Authentication Certificate 1. Click on Certificates within the Card Contents Section, then click Auth ##, where ## is your name and surname; and click on the Export button; Figure 25: Card Contents Certificates 2. Select Export to IE store ; select Personal within the dropdown list and click on the Export button; Page 21

24 Figure 26: Export to IE store Personal 4. Click OK to complete the export of the Authentication Certificate. Figure 27: Successful Export of Authentication Certificate Page 22

25 Export the Signing Certificate 1. Click on Certificates within the Card Contents section, then click Sign ##, where ## is your name and surname; and click on the Export button; Figure 28: Card Contents - Certificates 2. Select Export to IE store ; select Personal within the dropdown list and click on the Export button; Figure 29: Export to IE store Personal Page 23

26 5. Click OK to complete the export of the Signing Certificate. Figure 30: Successful Export of Signing Certificate Page 24

27 Authentication in mygov with the card 1. Following a complete installation, unless you have an embedded Smart Card reader, connect the external Smart Card reader to the computer; 2. Insert the eid Card into the Smart Card Reader; 3. Open your browser and navigate to to open the MyGov Portal; 4. Once the portal is loaded, on the left hand side click the Sign in button, to be redirected to the Single Sign-On Screen. 5. On the Single Sign-On screen select the Select my e-id Card Authentication Certificate 6. A popup, as shown on the below, should appear to load the Digital Certificates; Figure 31: Windows Security Select a Certificate Page 25

28 7. Select the Authentication Certificate. Choose the certificate and click OK ; Figure 32 : Select Certificate 8. Enter the Authentication PIN Code and click the OK button; Figure 33: Authentication PIN Code Page 26

29 9. The certificate information will be loaded underneath the authentication section. Input the e- ID Number and Password and click Sign In to log into the portal. After logging in the user shall have a Smart Card icon in the middle of the header indicating that the log through Card was successful. Figure 34: Certificate Information Page 27

30 Appendix A PIN Letter Sample Page 28

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