Trouble shooting. In case of any further queries / issues, please call our support team on the numbers provided below.

Transcription

1 Trouble shooting In case of any further queries / issues, please call our support team on the numbers provided below , , ,

2 Index How to clear Browser Cache Internet Explorer 9 Internet Explorer 8 Internet Explorer 7 Mozilla Firefox 4.0 / 5.0 / Mozilla Firefox < 4.0 Chrome How to clear Java cache How to clear Silverlight cache How to change to Google DNS Downloads Java 1.6 version Team viewer 6 AMMYY V3 Microsoft Silverlight 5 Maxthon Browser

3 Internet Explorer 9 Once your browser is open, click the gear at the top right to open the settings menu. Then, select Safety and Delete Browsing History... Or, optionally you may simply press Ctrl+Shift+Delete to open the Delete Browsing History window. Select Temporary Internet Files and Cookies Click the Delete button near the bottom of the window to perform the operations.

4 Internet Explorer 8 Once your browser is open, click the Tools menu. Or, optionally you may simply press Ctrl+Shift+Delete to open the Delete Browsing History window. Click on Delete Browsing History... Select Temporary Internet Files and Cookies Click the Delete button near the bottom of the window to perform the operations.

5 Internet Explorer 7 Open IE 7 and click the Tools menu. Click the Delete Browsing History link at the top. Under the Temporary Internet Files heading, Click Delete files... Under the COOKIES heading, Click Delete files... Click Yes when you see the prompt asking if you are sure you want to delete all temporary files.

6 Mozilla Firefox 4.0 / 5.0 / Click the Firefox menu in the top left corner. Next, select the right arrow next to History >, and click Clear Recent History (or click on Tools then Clear Recent History if you don't have the Firefox Menu) Or, you can press Ctrl+Shift+Delete to open the recent history window. Make sure 'Details' is expanded, and then select all options. In the Time Range to Clear: drop down, select Everything. Select Clear Now.

7 Mozilla Firefox < 4.0 Click the Tools menu, and then select Clear Recent History. Or, you can press Ctrl+Shift+Delete to open the recent history window. Make sure 'Details' is expanded, and then select all options. In the Time Range to Clear: drop down, select Everything. Select Clear Now.

8 Chrome Once your browser is open, select the Wrench icon (the settings menu, located in the upper-right corner) then, Tools, and Clear Browsing Data... You can also access the Delete Browsing History window by pressing Ctrl+Shift+Delete Select the Empty the cache and cookies check-box. In the Obliterate the following items from: dropdown menu, select the beginning of time.

9 How to clear java cache To clear the Java Plug-in cache: 1. Click Start > Control Panel. 2. Double-click the Java icon in the control panel. The Java Control Panel appears. 3. Click Settings under Temporary Internet Files. The Temporary Files Settings dialog box appears.

10 4. Click Delete Files. The Delete Temporary Files dialog box appears. 5. Click OK on Delete Temporary Files window. Note: This deletes all the Downloaded Applications and Applets from the cache. 6. Click OK on Temporary Files Settings window.

11 How to clear Silverlight Cache Click >> Start Menu >> Programs >> Microsoft Silverlight. A configuration panel will open as shown below Go to Application Storage tab, where you may find our site name Select our site name and click on Delete button provided over there.

12 How to Change to Google DNS 1. Go the Control Panel. 2. Click Network and Internet, then Network and Sharing Center, and click Change adapter settings. 3. Select the connection for which you want to configure Google Public DNS. For example: o To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties. o To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) then click Properties. 5. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

13 6. Replace those addresses with the IP addresses of the Google DNS servers: o For IPv4: and/or Restart the connection you selected in step 3.

14 Downloads Click on the below icon to download Java 1.6 for WINDOWS Accept the License Agreement and download the file with description Windows x86 Offline Click on the below icon to download Java for MACINTOSH OS Click on the below icon to download Team Viewer 6 for WINDOWS Click on the below icon to download Team Viewer 6 for MACINTOSH OS

15 Click on the below icon to download AMMY V3 Click on the below icon to download Microsoft Silverlight 5 Click on the below icon to download for MACINTOSH OS Click on the below icon to download Maxthon Browser

16