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1 Kony Visualizer Enterprise Installation Guide - Mac Release V8 SP3 Document Relevance and Accuracy This document is considered relevant to the Release stated on this title page and the document version stated on the Revision History page. Remember to always view and download the latest document version relevant to the software release you are using by Kony, Inc. All rights reserved 1 of 37

2 Kony Visualizer Enterprise Copyright 2017 Kony, Inc. All rights reserved. October, 2018 This document contains information proprietary to Kony, Inc., is bound by the Kony license agreements, and may not be used except in the context of understanding the use and methods of Kony, Inc., software without prior, express, written permission. Kony, Empowering Everywhere, Kony Fabric, Kony Nitro, and Kony Visualizer are trademarks of Kony, Inc. MobileFabric is a registered trademark of Kony, Inc. Microsoft, the Microsoft logo, Internet Explorer, Windows, and Windows Vista are registered trademarks of Microsoft Corporation. Apple, the Apple logo, itunes, iphone, ipad, OS X, Objective-C, Safari, Apple Pay, Apple Watch, and Xcode are trademarks or registered trademarks of Apple, Inc. Google, the Google logo, Android, and the Android logo are registered trademarks of Google, Inc. Chrome is a trademark of Google, Inc. BlackBerry, PlayBook, Research in Motion, and RIM are registered trademarks of BlackBerry. SAP and SAP Business Suite are registered trademarks of SAP SE in Germany and in several other countries. All other terms, trademarks, or service marks mentioned in this document have been capitalized and are to be considered the property of their respective owners by Kony, Inc. All rights reserved 2 of 37

3 Kony Visualizer Enterprise Revision History Date Document Version Description of Modifications/Release 09/24/ Document updated for V8 SP3 release. This update includes the following new and revised features: A QR code appears in Kony Visualizer installer summary to help install the App Viewer app. A QR code appears in Kony Visualizer when it is launched to help install the App Viewer app. A link to the Release Notes appears in the Auto-update ribbon displayed in Kony Visualizer. 04/23/ Document updated for V8 SP2 release 12/18/ Document updated for V8 SP1 release 09/19/ Document updated for V8 release 2018 by Kony, Inc. All rights reserved 3 of 37

4 Kony Visualizer Enterprise Table of Contents 1. Preface Purpose Intended Audience Formatting conventions used in this guide Contact Us 7 2. Kony Visualizer Enterprise V8 SP3 Mac Install Guide 8 3. Prerequisites System Requirements General Prerequisites Install SDKs and Configuring Emulators Install and Configure Kony Visualizer Kony Visualizer Installation Tasks Kony Visualizer Installation Procedure Install Java Development Kit Set Environment Variables Post Installation Tasks Launching Kony Visualizer Enterprise Update Kony Visualizer Enterprise Revert to Previous Version Uninstall Kony Visualizer Enterprise by Kony, Inc. All rights reserved 4 of 37

5 Kony Visualizer Enterprise 8. Appendix: Frequently Asked Questions (FAQs) by Kony, Inc. All rights reserved 5 of 37

6 1. Preface Kony Visualizer Enterprise 1. Preface Kony Platform provides an integrated approach in the design, development and management of mobile applications. The platform facilitates the design and development of mobile applications in a device independent manner and delivers them in different formats that run on all the major device platforms. 1.1 Purpose This document explains how to install Kony Visualizer and additional software on your Mac OS X using an installer. 1.2 Intended Audience This document is intended for engineers or developers who are responsible for installing and configuring Kony Visualizer. It is assumed that the reader of this document is familiar with installing applications in a Mac environment. 1.3 Formatting conventions used in this guide Following are the formatting conventions used throughout the document: Conventions Explanation Monospace User input text, system prompts, and responses File path Commands Program code File names 2018 by Kony, Inc. All rights reserved 6 of 37

7 1. Preface Kony Visualizer Enterprise Conventions Explanation Italic Emphasis Names of books and documents New terminology Bold Windows Menus Buttons Icons Fields Tabs Folders URL Active link to a URL. Note Provides helpful hints or additional information. Important Highlights actions or information that might cause problems to systems or data. 1.4 Contact Us We welcome your feedback on our documentation. us at techpubs@kony.com. For technical questions, suggestions, comments or to report problems on Kony's product line, contact support@kony.com by Kony, Inc. All rights reserved 7 of 37

8 2. Kony Visualizer Enterprise V8 SP3 Mac Install Guide Kony Visualizer Enterprise 2. Kony Visualizer Enterprise V8 SP3 Mac Install Guide Kony Platform provides an integrated approach in the design, development and management of omnichannel applications. The Platform facilitates the design and development of applications in a device independent manner and delivers them in different formats that run on all the major device platforms. This document explains how to install Kony Visualizer and additionally required software on your Mac computer, using an installer program. Prerequisites Install Kony Visualizer Enterprise Post Installation Tasks 2018 by Kony, Inc. All rights reserved 8 of 37

9 3. Prerequisites Kony Visualizer Enterprise 3. Prerequisites Read this section to understand the required software and hardware requirements before installing the Kony Visualizer. 3.1 System Requirements This section helps you to understand the system requirements and necessary software before installing Kony Visualizer Software Requirements Operating System Mac OS X version 10.7 and above Software Requirement JDK bit installed with the Visualizer. (Supported version: JDK 1.8.0_112) (Mandatory) KonyVisualizerSetup Installer File (Mandatory) Android SDK and Emulators (Optional) Note: By default, Kony Visualizer Enterprise installs JDK 1.8.0_112. The default installation folder for JDK is /Applications/KonyVisualizerEnterprise8.x.x/jdk.jdk. Note: Xcode 6.1 does not support IPA file generation with Kony Visualizer Hardware Requirements Component Requirement Processor x86-64 CPU (64-bit Mac, with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.) 2018 by Kony, Inc. All rights reserved 9 of 37

10 3. Prerequisites Kony Visualizer Enterprise Component Requirement Memory 8 GB Internal Storage 150 GB Network Ethernet Port 3.2 General Prerequisites Administrative rights on your computer to install Kony Visualizer. Select Anywhere option in Security & Privacy > General settings. The default installation folder for Kony Visualizer is /Applications/KonyVisualizerEnterprise8.x.x. During the installation, you can choose a different location if you wish. Ensure that there is at least 4 GB of space available in the system drive where you install Kony Visualizer. HTTP (direct or proxy) access during the installation process. Android Build Prerequisites: Following are the prerequisites to build an Android N app: JDK version must be 1.8.0_112 JDK install location must be /Applications/KonyVisualizerEnterprise8.x.x/jdk.jdk For more information, refer Android N Support by Kony, Inc. All rights reserved 10 of 37

11 3. Prerequisites Kony Visualizer Enterprise 3.3 Install SDKs and Configuring Emulators In Kony Visualizer to build and test applications, you must install platform specific SDKs. The platform specific SDKs which are supported in Kony are Android SDK, ios SDK, and Windows SDK. You must also install the emulators for each platform. Installation of SDKs is mandatory for building your applications, you may install them even before you install Kony Visualizer. When you are installing Kony Visualizer, the installation wizard checks for the availability of the Android SDK. In the Prerequisites window that appears during the installation of Kony Visualizer, provide the path where the Android SDK is installed. Click a platform for instructions on how to install and configure it. ios SDK and Emulator Android SDK and Emulator Windows SDK and Emulator Note: You can install SDKs and Emulators after Kony Visualizer is installed. However, you must install the corresponding SDK before you build and test an application. Important: If you installed Kony Visualizer before installing Android SDK, add Android SDK environment variables manually. If Android SDK was installed before installing Kony Visualizer, Visualizer detects the presence of the Android SDK and adds the necessary environment variables automatically. For more information, see Install and Configure Platform SDKs and Their Emulators in the Kony Visualizer User Guide by Kony, Inc. All rights reserved 11 of 37

12 4. Install and Configure Kony Visualizer Kony Visualizer Enterprise 4. Install and Configure Kony Visualizer This section of the document provides you with the instructions for installing and configuring Kony Visualizer. Please make sure that you have the required hardware and access to the supporting software mentioned in the Prerequisites section. 4.1 Kony Visualizer Installation Tasks You need to perform the following tasks to install Kony Visualizer successfully. Install Java Development Kit Setting Environment Variables Install Kony Visualizer 4.2 Kony Visualizer Installation Procedure To install Kony Visualizer using the installer, follow these steps: 1. Download the Kony Visualizer installer file from the community site. The installer is downloaded as a zip file to your computer. 2. Extract the contents of the zip file. 3. Double-click the installer. The Kony Visualizer installer dialog appears by Kony, Inc. All rights reserved 12 of 37

13 4. Install and Configure Kony Visualizer Kony Visualizer Enterprise 4. Click Next. The License Agreement page appears. 5. Scroll down to the bottom of the screen, this will enable I accept the terms of the License Agreement button. Select I accept the terms of the License Agreement to accept the license agreement. 6. The Prerequisites pane displays the prerequisites needed to install and use Kony Visualizer. It also checks the availability of the required software. Android SDK Home: a. Choose - Click Choose... to select the folder on the drive where Android SDK is installed. The path, where you can find your pre-installed Android SDK folder is /Users/[user-name]/Library/Android/sdk b. Restore Default Folder - After you chose a folder, if you want to revert to default folder provided by the installer, click this button. c. Click Next. Ensure the information in Prerequisites page is correct and click Next. The installer checks availability of the required programs and their versions in this stage of installation by Kony, Inc. All rights reserved 13 of 37

14 4. Install and Configure Kony Visualizer Kony Visualizer Enterprise a. Type or choose the Android SDK location in Android SDK Home box. b. If SDK is not present in the provided path, an Invalid SDK Path dialog appears. 7. Click Proceed to continue without installing Android SDK. The Download Sources screen appears. 8. Download the Android SDK from the hyperlink or click Next to proceed with the installation. The Choose Install Folder screen appears. By default, the location is set to Application/Kony folder. 9. Click Choose and select a destination folder to install Kony Visualizer. You can also restore the installation folder to the default location using Restore Default Folder option. 10. Click Next. The Pre-Installation Summary appears. 11. Review the information in Pre-Installation Summary page and click Install. 12. After the installation is complete, the Proxy Settings page appears. In case you are running behind a proxy server, perform configuration steps by reading the information in Configure Proxy hyperlink by Kony, Inc. All rights reserved 14 of 37

15 4. Install and Configure Kony Visualizer Kony Visualizer Enterprise 13. Click Next. The Install Complete page appears. 14. Click Next. The Install Complete page appears. The pane provides a QR code to download the Kony Visualizer App Viewer application. Scan the QR code to download the app. Note: The QR code is developed using a third party library, QRCode.js (version 0.0.1& license). This is not bundled with the app. This library is bundled with Kony Visualizer Installer. 15. You can choose to select Launch Kony Visualizer and click Done. Kony Visualizer sends anonymous usage data to Kony. The intent is to use this data to help Kony better understand how the application is being used. To turn off anonymous usage data collection in Kony Visualizer, deselect the necessary check box under Kony Visualizer>Preferences> Kony Visualizer> 2018 by Kony, Inc. All rights reserved 15 of 37

16 4. Install and Configure Kony Visualizer Kony Visualizer Enterprise 16. The Kony Visualizer application launches and a shortcut icon will be placed on desktop by Kony, Inc. All rights reserved 16 of 37

17 5. Install Java Development Kit Kony Visualizer Enterprise 5. Install Java Development Kit A Java Development Kit (JDK) provides the Java run-time environment (the Java Virtual Machine, or JVM) and tools for compiling and debugging Java applications. The Java Virtual Machine is required for Java applications, to interpret the Java byte code so that the Java application can be run. 1. The recommended JDK is "Java SE Development Kit 6" Update 32 (jdk-6u32-windowsi586.exe). The minimum supported JDK is Java SE 6 update Click the following link to view the various JDK distributions. Accept the License Agreement and download the Windows 32 bit version (ie. jdk-6u32-windows-i586.exe): html Note: Even if your Windows Installation is 64-bit, Kony Visualizer requires a 32 bit JDK. 3. Make a note of the destination directory while installing the JDK. This is required to configure the Java Home Environment Variable. Default path is typically set to C:\Program Files\Java or C:\Program Files(x86)\Java by Kony, Inc. All rights reserved 17 of 37

18 6. Set Environment Variables Kony Visualizer Enterprise 6. Set Environment Variables Perform the following steps after installing the JDK: Set the JAVA_HOME Windows Environment Variable location to JDK installation path. (Example JAVA_HOME=C:\Program Files\Java\jdk1.6.x). Set the Path to the bin directory of Java installation. (Example Path=C:\Program Files\Java\jdk1.6.x\bin). To set the Environment Variable and Path in Windows XP: 1. Right click on My Computer and select Properties. 2. In the System Properties window, go to Advanced tab and select Environment Variables. 3. In the Environment Variables window, go to User Variables and select New. i. Enter JAVA_HOME in the Variable Name field. ii. Enter C:\Program Files\Java\jdk1.6.x (as per the example) in the Variable Value field. iii. Click OK. 4. Select Path from User Variables and click Edit. i. Add C:\Program Files\Java\jdk1.6.x\bin (as per the example) in the Variable Value field. ii. Click OK. To set the Environment Variable and Path in Windows Vista/7: 2018 by Kony, Inc. All rights reserved 18 of 37

19 6. Set Environment Variables Kony Visualizer Enterprise 1. Right click on Computer and select Properties. System window appears. 2. Select Advanced System Settings link from the Control Panel Home pane. System Properties window appears. 3. Select Environment Variables. 4. In the Environment Variables window, go to User Variables pane and select New. i. Enter JAVA_HOME in the Variable Name field. ii. Enter C:\Program Files\Java\jdk1.6.x (as per the example) in the Variable Value field. iii. Click OK. 5. Select Path from User Variables and click Edit. i. Add C:\Program Files\Java\jdk1.6.x\bin(as per the example) in the Variable Value field. ii. Click OK by Kony, Inc. All rights reserved 19 of 37

20 6. Set Environment Variables Kony Visualizer Enterprise 2018 by Kony, Inc. All rights reserved 20 of 37

21 7. Post Installation Tasks Kony Visualizer Enterprise 7. Post Installation Tasks Launch Kony Visualizer Update Kony Visualizer Enterprise Auto Update Process Memory Cleaning Revert to Previous Version 7.1 Launching Kony Visualizer Enterprise The installer creates shortcuts to the Kony Visualizer on the desktop and in the install folder. You can launch Kony Visualizer using the shortcut. To launch Kony Visualizer, follow these steps: 1. Double-click the Kony Visualizer shortcut on the desktop. Note: You could also navigate to the folder where Kony Visualizer is installed and doubleclick the Kony Visualizer shortcut to launch Kony Visualizer. 2. The Workspace Launcher window appears by Kony, Inc. All rights reserved 21 of 37

22 7. Post Installation Tasks Kony Visualizer Enterprise A workspace is a folder on the hard drive, which is a central repository of all application files. The applications you create in the IDE are saved in the workspace. A workspace can have any number of applications. The default workspace has some sample applications. 3. The default workspace is /users/<username>/konyvizews. It is a good idea to choose this workspace as this contains the sample applications to start with. The workspace is created only once, even if you install multiple instances of Kony Visualizer and is not deleted when you uninstall Kony Visualizer (allowing you to use the applications created in the workspace in another instance of Kony Visualizer). If you are an advanced user, you can create your own workspace. 4. Click OK. The launch process continues. 5. On launching Kony Visualizer Enterprise, Kony Cloud Sign in screen appears for license validation. 6. Enter your Kony Cloud credentials and click Login. Kony Visualizer Enterprise validates the Enterprise license associated with your Kony Cloud account. 7. Next, a Download Kony Visualizer App Viewer screen appears. The screen provides a QR code to download the Kony Visualizer App Viewer application. Scan the QR code to download the app by Kony, Inc. All rights reserved 22 of 37

23 7. Post Installation Tasks Kony Visualizer Enterprise Note: The QR code is developed using a third party library, QRCode.js (version & license). This is not bundled with the app. This library is bundled with Kony Visualizer Installer. 8. Next, a welcome screen appears. The welcome screen displays links to videos that explain the features of Kony Visualizer. 9. Close the welcome screen. Screen guides appear on the screen pointing to key areas of the product by Kony, Inc. All rights reserved 23 of 37

24 7. Post Installation Tasks Kony Visualizer Enterprise 10. Click NEXT to view all the areas of Kony Visualizer. After the screen guide is complete a Sample application loads in the application canvas. Note: For more information on working with Kony Visualizer, see Update Kony Visualizer Enterprise This part of the Kony Visualizer Install Guide provides you with the information you need to update Kony Visualizer Auto Update Process This section explains about the auto update feature in Kony Visualizer. Kony releases an update package with consolidated plug-ins on a regular basis. When Kony releases an update, you will receive an update notification on Visualizer instance which prompts you to update Kony Visualizer. There are two kinds of updates mandatory and non-mandatory. The grace period for mandatory updates is five days. For non-mandatory updates, there is no grace period, however, you will see clear visual indication of how out of date your visualizer is. Automatic updates can be turned off but this is not recommended because this causes visualizer to go out of sync with regular product updates by Kony, Inc. All rights reserved 24 of 37

25 7. Post Installation Tasks Kony Visualizer Enterprise Update Type Early User Moderate User Late User Mandatory A prompt appears A prompt appears A prompt appears After the grace period, the user is forced to upgrade. Visualizer does not allow the user to immediately (when the update is available) with five days grace period to update. after 30 days (when the update is available) with five days grace period to update. after 60 days (when the update is available) with five days grace period to update. perform any actions unless they update Visualizer. Non-mandatory A prompt appears A prompt appears A prompt appears Visualizer displays a ticker that an update to Visualizer is available. immediately (when the update is available). The ticker also displays the time lapsed after 30 days (when the update is available). The ticker also displays the time lapsed after 60 days (when the update is available). The ticker also displays the time lapsed when your when your when your Visualizer was last Visualizer was last Visualizer was last updated. updated. updated. For Mandatory users, to receive auto update notifications, ensure the following: You are connected to the Internet. The current license is still valid to upgrade Kony Visualizer. To access the auto update settings in Kony Visualizer, follow these steps: 2018 by Kony, Inc. All rights reserved 25 of 37

26 7. Post Installation Tasks Kony Visualizer Enterprise 1. Launch Kony Visualizer. 2. On the Kony Visualizer menu, click Preferences. The Preferences pane appears by Kony, Inc. All rights reserved 26 of 37

27 7. Post Installation Tasks Kony Visualizer Enterprise 3. Click Updates from Kony Visualizer drop-down. The Updates pane appears. The pane displays a list of options which enable you to update Kony Visualizer according to the respective time lines. These settings apply only for non-mandatory updates. The default value is Moderate, but you can choose Early to receive updates immediately upon release and Late to receive an update after 60 days of the plugin's release. If you have chosen Moderate or Late as your option, you can still install the latest plugin by going to Help > Check for Updates and download the latest update if available. If you want to disable the auto update feature, check the Turn off auto updates option. Turning off auto updates will ensure that no forced updates occur. This is not recommended as mentioned before. Note: Even if you turn off the Auto updates, you will still receive a reminder every time you launch Kony Visualizer that you are xx days out of date by Kony, Inc. All rights reserved 27 of 37

28 7. Post Installation Tasks Kony Visualizer Enterprise 4. Click Apply. 5. Click OK to dismiss the Preferences pane. 6. Restart Kony Visualizer for the changes to take effect. Note: Kony Visualizer displays a notification when the new updates are available. To update Kony Visualizer, follow these steps: 1. Click Update Now on the notification bar. The Install pane appears. For mandatory updates, you can skip the update for five days. After five days, you must update to access the build features in Kony Visualizer. When you click View Release Notes, information on New Features, a list of Fixed issues, and Known issues (if any) for the recommended Kony Visualizer update appears in a web browser. 2. The Install pane displays a list of upgrade items by Kony, Inc. All rights reserved 28 of 37

29 7. Post Installation Tasks Kony Visualizer Enterprise Check the items that you wish to install and click Next. The Install Details pane appears. 3. The Install Details pane displays a list of upgrade items that you have checked. 4. Review the upgrade items and click Next. The Review Licenses pane appears by Kony, Inc. All rights reserved 29 of 37

30 7. Post Installation Tasks Kony Visualizer Enterprise Read the License Agreement. If you accept the terms of the agreement, click I accept the terms of the License Agreement. Click Finish. 5. The Installing Software pane appears. 6. After the process is complete, a confirmation window appears with a message You will need to restart Kony Visualizer for the changes to take effect. Would you like to restart now? 7. Click Yes to restart Kony Visualizer. Important: If you are a mandatory user and if you do not update Visualizer within the stipulated time period, you will not be able to use Visualizer Memory Cleaning In this section you will understand how to remove any older versions of Kony Visualizer by Kony, Inc. All rights reserved 30 of 37

31 7. Post Installation Tasks Kony Visualizer Enterprise In case you feel that the Kony Visualizer is occupying a lot of space, you can reduce the bloat by using the plugin-cleaner.jar. This plugin is available at <Visualizer Enterprise installation>\ cleanup-tool\plugin-cleaner.jar Usage of the plugin In order to use this plug-in we can use Eclipse environment and type the following instructions: java -jar plugin-cleaner.jar [-d <destination>] [-h] [-r] [-v < version>] The symbols used are: -d, --destination <destination>: Path to the folder where all unused plug-ins will be moved. The default is the absolute path to <source>/duplicates-<timestamp>. -r, --remove: Removes unused plug-ins. -t, --test: Enables a dry run mode, where, no action will be taken. The clearing action can be reverted. -v, --version: Used to specify the Visualizer Enterprise version. For example, -v 8.1.0(make sure that you provide the correct version of Visualizer.) -h, --help: Shows help. To see the available Visualizer versions: Open Help->About Kony Visualizer-> Choose the version of your choice. (For example: Version 8 Service Pack 1 Fix Pack 8 = 8.1.8) To backup unused plug-ins: java -jar plugin-cleaner.jar -d "backup" -v 8.X.X To delete unused plug-ins: java -jar plugin-cleaner.jar -r -v 8.X.X Known Limitations of the plugin After you do the cleanup of plug-ins using this tool, navigate to Eclipse, choose `Window > Show View > Error Log` and check if any required bundles are missing as you have completed 2018 by Kony, Inc. All rights reserved 31 of 37

32 7. Post Installation Tasks Kony Visualizer Enterprise the cleanup. If so, simply move the missing required plug-ins from the unused plug-ins folder back to your Kony_Visualizer_Enterprise\plugins folders. This script should be used only when you are on the latest version of Visualizer Enterprise and not on a reverted version. The script will stop if you are on a lower version. 7.3 Revert to Previous Version Using the Revert feature, you can rollback to the previous versions of Kony Visualizer. To revert to older versions, ensure the following: You are connected to Internet. Current license is still valid to upgrade Kony Visualizer. Valid credentials to access the Kony Community Portal. To revert to the previous plug-ins of Kony Visualizer: 2018 by Kony, Inc. All rights reserved 32 of 37

33 7. Post Installation Tasks Kony Visualizer Enterprise 1. Open Kony Visualizer Enterprise. 2. On the Help menu, click About Kony Visualizer. 3. The About Kony Visualizer window appears. Click View Installed Plugins. 4. The Kony Visualizer Installation Details window appears. In the Installed Software tab, the current installed version of Kony Visualizer is detailed. For example, you can see the plug-ins version that were upgraded in the above procedure by Kony, Inc. All rights reserved 33 of 37

34 7. Post Installation Tasks Kony Visualizer Enterprise 5. Go to Applications > Kony > Kony_Visualizer > plugins folder on your system and replace all the new plugins with the older plugins. 6. Close and reopen the Kony Visualizer. You will be reverted back. 7. A confirmation window appears with a message This operation required restarting the workbench. Would you like to proceed?. Click Yes to proceed by Kony, Inc. All rights reserved 34 of 37

35 7. Post Installation Tasks Kony Visualizer Enterprise 8. After the process is completed, a confirmation window appears with a message You will need to restart Kony Visualizer for the changes to take effect. Would you like to restart now?. Click Yes to restart Kony Visualizer. 7.4 Uninstall Kony Visualizer Enterprise To uninstall Kony Visualizer Enterprise in Mac, delete the installation directory manually by Kony, Inc. All rights reserved 35 of 37

36 8. Appendix: Frequently Asked Questions (FAQs) Kony Visualizer Enterprise 8. Appendix: Frequently Asked Questions (FAQs) This appendix explains a few Frequently Asked Questions (FAQs) and answers. Problems with Kony Visualizer installation In case there were problems with your installation, install complete page shows a warning and the logs location i.e. path to the installation directory In case the installation is canceled, the logs are generated in either desktop or installation path. o If you cancel the installation before Choose Install Folder screen, the logs are generated in desktop. o If you cancel the installation after Choose Install Folder screen, the logs are generated in the installation folder. Visualizer displays improper Workspace Error You may encounter this issue when you accidentally click on the launch button twice. An Improper Workspace error is displayed as two instances try to access the same workspace. To resolve the error, close the error window and any other related window that is open and re-launch Kony Visualizer. Kony Visualizer does not reflect the latest Android SDK available You will encounter this issue only if you are using an Android SDK version that is currently not supported by Kony Visualizer. Note: You must install the latest version of Kony Visualizer in your system. This ensures that when support for the latest SDK version is added, it gets reflected in your system. To know more information on supported platforms and their SDKs, refer to the Supported Devices documentation. How to build and publish an app? After installing Kony Visualizer you can refer to the Getting Started page to understand how to create an application. Once you have created your application, you can refer to Building and Viewing an Application by Kony, Inc. All rights reserved 36 of 37

37 8. Appendix: Frequently Asked Questions (FAQs) Kony Visualizer Enterprise If you have created an ios application and want to publish it to the App Store, you can refer to Build an ios Application. Certain prerequisites for building and publishing your ios application to the App Store are: Configure Xcode on your Mac Connect your Mac with Visualizer Apple Enterprise Distribution Certificate (Release Mode only) Apple Enterprise Provisioning Profile (Release Mode only) Apple Application Manager (Launchpad app) Push Certificate (Release Mode only) If you have created an Android application and want to publish it to the Google Play Store, you can refer to Build an Android Application. How to Update Kony Visualizer? Kony releases an update package with consolidated plug-ins on a regular basis. To know more information, see Auto Update Process. Emulators window is empty after Kony Visualizer installation The Emulators are visible only after they are created. Report an issue to help expedite problem identification The \Users\<Username>\_Kony Visualizer Enterprise_ installation\logs directory contains the log files documenting each invocation of the installer or uninstaller. Provide these log files to Kony when reporting an issue to help expedite problem identification by Kony, Inc. All rights reserved 37 of 37

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